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Taking the Dongfangzhimen station of the Suzhou Metro as the research object, this paper starts by analyzing the configuration of service-oriented facilities, and then dissects the spatiotemporal distribution characteristics and individual behavior characteristics of passengers via data processing, where a meticulous analysis has been carried out based on the automatic fare collection data and the field investigation data. On this basis, we have discussed the performance and bottlenecks under the current facility configuration and flow organization scheme, constructed the simulation scene of a representative peak hour in holidays using AnyLogic, and put forward a volume-based path organization scheme considering the coordination with flow demand, as well as a plan of multi-stage crowd management. As evidenced by the results, the improved scheme exhibits a higher adaptability to passenger flow and a greater balance among facility utilization, where the maximum queue length, the average time consumption and the average standing density have been reduced by 31%, 14% and 6%, respectively. The proposed methods of data analysis, flow organization and strategy decision are reliable and applicable to the management of metro transfer stations.<\/jats:p>","DOI":"10.1007\/s12469-024-00357-8","type":"journal-article","created":{"date-parts":[[2024,6,20]],"date-time":"2024-06-20T12:01:51Z","timestamp":1718884911000},"page":"619-653","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":9,"title":["Dynamic flow analysis and crowd management for transfer stations: a case study of Suzhou Metro"],"prefix":"10.1007","volume":"16","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-2285-3093","authenticated-orcid":false,"given":"Jun","family":"Zhang","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Qiannan","family":"Ai","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Yuling","family":"Ye","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Shejun","family":"Deng","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2024,6,20]]},"reference":[{"issue":"1","key":"357_CR1","doi-asserted-by":"publisher","first-page":"52","DOI":"10.1108\/IJCS-08-2017-0024","volume":"2","author":"HM Al-Ahmadi","year":"2018","unstructured":"Al-Ahmadi HM, Alhalabi WS, Malkawi RH, Reza I (2018) Statistical analysis of the crowd dynamics in Al-Masjid Al-Nabawi in the city of Medina. 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