{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,9,27]],"date-time":"2025-09-27T13:53:11Z","timestamp":1758981191003},"reference-count":40,"publisher":"Springer Science and Business Media LLC","issue":"4","license":[{"start":{"date-parts":[[2014,10,24]],"date-time":"2014-10-24T00:00:00Z","timestamp":1414108800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Electron Markets"],"published-print":{"date-parts":[[2014,12]]},"DOI":"10.1007\/s12525-014-0169-3","type":"journal-article","created":{"date-parts":[[2014,10,23]],"date-time":"2014-10-23T05:45:38Z","timestamp":1414043138000},"page":"285-295","update-policy":"http:\/\/dx.doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":14,"title":["Influencing customer\u2019s purchase intentions through firm participation in online consumer communities"],"prefix":"10.1007","volume":"24","author":[{"given":"Leslie Jordan","family":"Albert","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Nitin","family":"Aggarwal","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Timothy R.","family":"Hill","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2014,10,24]]},"reference":[{"key":"169_CR1","doi-asserted-by":"crossref","first-page":"634","DOI":"10.1007\/s11747-009-0178-5","volume":"38","author":"MT Adjei","year":"2010","unstructured":"Adjei, M. T., Noble, S. M., & Noble, C. H. (2010). The influence of C2C communications in online brand communities on customer purchase behavior. Journal of the Academy of Marketing Science, 38, 634\u2013653.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"3","key":"169_CR2","doi-asserted-by":"crossref","first-page":"574","DOI":"10.1037\/0021-9010.90.3.574","volume":"90","author":"M Ahearne","year":"2005","unstructured":"Ahearne, M., Bhattacharya, C. B., & Gruen, T. (2005). Antecedents and consequences of customer\u2013company identification expanding the role of relationship marketing. Journal of Applied Psychology, 90(3), 574\u2013585.","journal-title":"Journal of Applied Psychology"},{"issue":"2","key":"169_CR3","doi-asserted-by":"crossref","first-page":"217","DOI":"10.5465\/amr.1977.4409044","volume":"2","author":"H Aldrich","year":"1977","unstructured":"Aldrich, H., & Hecker, D. (1977). Boundary spanning roles and organization structure. Academy of Management Review, 2(2), 217\u2013230.","journal-title":"Academy of Management Review"},{"issue":"5","key":"169_CR4","first-page":"10","volume":"14","author":"R Amis","year":"2007","unstructured":"Amis, R. (2007). You can\u2019t ignore social media: how to measure internet efforts to your organization\u2019s best advantage. Public Relations Tactics, 14(5), 10.","journal-title":"Public Relations Tactics"},{"issue":"1","key":"169_CR5","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1362\/147539209X414362","volume":"8","author":"L Arnone","year":"2009","unstructured":"Arnone, L., Geerts, A., & Scoubeau, C. (2009). Implementing company-managed virtual communities as a relationship marketing tool: a decision systems analysis. Journal of Customer Behaviour, 8(1), 5\u201327.","journal-title":"Journal of Customer Behaviour"},{"issue":"4","key":"169_CR6","doi-asserted-by":"crossref","first-page":"255","DOI":"10.1007\/s12525-011-0072-0","volume":"21","author":"S Bae","year":"2011","unstructured":"Bae, S., & Lee, T. (2011). Product type and consumers\u2019 perception of online consumer reviews. Electronic Markets, 21(4), 255\u2013266.","journal-title":"Electronic Markets"},{"issue":"2","key":"169_CR7","doi-asserted-by":"crossref","first-page":"175","DOI":"10.1509\/jmkr.44.2.175","volume":"44","author":"L Bergkvist","year":"2007","unstructured":"Bergkvist, L., & Rossiter, J. R. (2007). The predictive validity of multiple-item versus single-item measures of the same constructs. Journal of Marketing Research, 44(2), 175\u2013184.","journal-title":"Journal of Marketing Research"},{"issue":"2","key":"169_CR8","doi-asserted-by":"crossref","first-page":"141","DOI":"10.1016\/j.jretai.2005.03.004","volume":"81","author":"LA Bettencourt","year":"2005","unstructured":"Bettencourt, L. A., Brown, S. W., & MacKenzie, S. B. (2005). Customer-oriented boundary-spanning behaviors: test of a social exchange model of antecedents. Journal of Retailing, 81(2), 141\u2013157.","journal-title":"Journal of Retailing"},{"issue":"2","key":"169_CR9","doi-asserted-by":"crossref","first-page":"193","DOI":"10.1016\/S0022-4359(00)00028-2","volume":"76","author":"JJ Cronin","year":"2000","unstructured":"Cronin, J. J., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193\u2013218.","journal-title":"Journal of Retailing"},{"issue":"10","key":"169_CR10","doi-asserted-by":"crossref","first-page":"1407","DOI":"10.1287\/mnsc.49.10.1407.17308","volume":"49","author":"C Dellarocas","year":"2003","unstructured":"Dellarocas, C. (2003). The digitization of word of mouth: promise and challenges of online feedback mechanisms. Management Science, 49(10), 1407\u20131424.","journal-title":"Management Science"},{"issue":"2","key":"169_CR11","doi-asserted-by":"crossref","first-page":"351","DOI":"10.2307\/255929","volume":"27","author":"MJ Dollinger","year":"1984","unstructured":"Dollinger, M. J. (1984). Environmental boundary spanning and information processing effects on organizational performance. Academy of Management Journal, 27(2), 351\u2013368.","journal-title":"Academy of Management Journal"},{"issue":"July","key":"169_CR12","doi-asserted-by":"crossref","first-page":"94","DOI":"10.1509\/jmkg.75.4.94","volume":"75","author":"AL Godfrey","year":"2011","unstructured":"Godfrey, A. L., Kathleen, S., & Voss, G. B. (2011). Enough is enough! The fine line in executing multichannel relational communication. Journal of Marketing, 75(July), 94\u2013109.","journal-title":"Journal of Marketing"},{"issue":"4","key":"169_CR13","doi-asserted-by":"crossref","first-page":"407","DOI":"10.2753\/MTP1069-6679190404","volume":"19","author":"B Heere","year":"2011","unstructured":"Heere, B., Walker, M., Yoshida, M., Ko, Y. J., Jordan, J. S., & James, J. D. (2011). Brand community development through associated communities: grounding community measurement within social identity theory. The Journal of Marketing Theory and Practice, 19(4), 407\u2013422.","journal-title":"The Journal of Marketing Theory and Practice"},{"issue":"6","key":"169_CR14","doi-asserted-by":"crossref","first-page":"346","DOI":"10.1108\/09596110010342559","volume":"12","author":"J Kandampully","year":"2000","unstructured":"Kandampully, J., & Suhartanto, D. (2000). Customer loyalty in the hotel industry: the role of customer satisfaction and image. International Journal of Contemporary Hospitality Management, 12(6), 346\u2013351.","journal-title":"International Journal of Contemporary Hospitality Management"},{"key":"169_CR15","volume-title":"The social psychology of organizations","author":"D Katz","year":"1978","unstructured":"Katz, D., & Kahn, R. L. (1978). The social psychology of organizations. New York: Wiley."},{"key":"169_CR16","first-page":"366","volume":"25","author":"RV Kozinets","year":"1998","unstructured":"Kozinets, R. V. (1998). On netnography: initial reflections on consumer research investigations of cyberculture. Advances in Consumer Research, 25, 366\u2013371.","journal-title":"Advances in Consumer Research"},{"issue":"5","key":"169_CR17","doi-asserted-by":"crossref","first-page":"302","DOI":"10.1016\/j.im.2009.05.004","volume":"46","author":"J Lee","year":"2009","unstructured":"Lee, J., & Lee, J. N. (2009). Understanding the product information inference process in electronic word-of-mouth: an objectivity\u2013subjectivity dichotomy perspective. Information & Management, 46(5), 302\u2013311.","journal-title":"Information & Management"},{"issue":"1","key":"169_CR18","doi-asserted-by":"crossref","first-page":"40","DOI":"10.5465\/amr.1978.4296354","volume":"3","author":"R Lefier","year":"1978","unstructured":"Lefier, R., & Delbecq, A. (1978). Organizational\/environmental interchange: a model of boundary spanning activity. Academy of Management Review, 3(1), 40\u201350.","journal-title":"Academy of Management Review"},{"key":"169_CR19","doi-asserted-by":"crossref","first-page":"235","DOI":"10.2307\/2391958","volume":"22","author":"R Leifer","year":"1977","unstructured":"Leifer, R., & Huber, G. P. (1977). Relations among perceived environmental uncertainty, organizational structure, and boundary-spanning behaviour. Administrative Science Quarterly, 22, 235\u2013247.","journal-title":"Administrative Science Quarterly"},{"issue":"2","key":"169_CR20","doi-asserted-by":"crossref","first-page":"183","DOI":"10.1177\/002194360103800203","volume":"38","author":"IM Manev","year":"2001","unstructured":"Manev, I. M., & Stevenson, W. B. (2001). Balancing ties: boundary spanning and influence in the organization\u2019s extended network of communication. Journal of Business Communication, 38(2), 183\u2013205.","journal-title":"Journal of Business Communication"},{"issue":"6","key":"169_CR21","doi-asserted-by":"crossref","first-page":"1423","DOI":"10.5465\/AMJ.2007.28225967","volume":"50","author":"JA Marrone","year":"2007","unstructured":"Marrone, J. A., Tesluk, P. E., & Carson, J. B. (2007). A multi-level investigation of the antecedents and consequences of team member boundary spanning behaviour. Academy of Management Journal, 50(6), 1423\u20131439.","journal-title":"Academy of Management Journal"},{"issue":"4","key":"169_CR22","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1080\/10696679.2003.11658504","volume":"11","author":"JH McAlexander","year":"2003","unstructured":"McAlexander, J. H., Kim, S. K., & Roberts, S. D. (2003). Loyalty: the influences of satisfaction and brand community integration. Journal of Marketing Theory and Practice, 11(4), 1\u201311.","journal-title":"Journal of Marketing Theory and Practice"},{"issue":"3","key":"169_CR23","doi-asserted-by":"crossref","first-page":"296","DOI":"10.1287\/isre.13.3.296.76","volume":"13","author":"V McKinney","year":"2002","unstructured":"McKinney, V., Yoon, K., & Zahedi, F. (2002). The measurement of web-customer satisfaction: an expectation and disconfirmation approach. Information Systems Research, 13(3), 296\u2013315.","journal-title":"Information Systems Research"},{"key":"169_CR24","volume-title":"Applied linear regression models","author":"J Neter","year":"1996","unstructured":"Neter, J., Kutner, M. H., Nachtsheim, C. J., & Wasserman, W. (1996). Applied linear regression models. Chicago: Irwin."},{"issue":"1","key":"169_CR25","first-page":"12","volume":"64","author":"A Parasuraman","year":"1988","unstructured":"Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: a multi-item scale for measuring consumer perceptions of the service quality. Journal of Retailing, 64(1), 12\u201340.","journal-title":"Journal of Retailing"},{"issue":"4","key":"169_CR26","doi-asserted-by":"crossref","first-page":"392","DOI":"10.1287\/isre.1060.0106","volume":"17","author":"PA Pavlou","year":"2006","unstructured":"Pavlou, P. A., & Dimoka, A. (2006). The nature and role of feedback text comments in online marketplaces: implications for trust building, price premiums, and seller differentiation. Information Systems Research, 17(4), 392\u2013414.","journal-title":"Information Systems Research"},{"issue":"3","key":"169_CR27","doi-asserted-by":"crossref","first-page":"387","DOI":"10.1177\/147078530704900308","volume":"49","author":"A Puri","year":"2007","unstructured":"Puri, A. (2007). The web of insights - the art and practice of webnography. International Journal of Market Research, 49(3), 387\u2013408.","journal-title":"International Journal of Market Research"},{"issue":"1","key":"169_CR28","doi-asserted-by":"crossref","first-page":"20","DOI":"10.2307\/3149721","volume":"8","author":"ML Ray","year":"1971","unstructured":"Ray, M. L., & Sawyer, A. G. (1971). Repetition in media models: a laboratory technique. Journal of Marketing Research, 8(1), 20\u201329.","journal-title":"Journal of Marketing Research"},{"issue":"6","key":"169_CR29","doi-asserted-by":"crossref","first-page":"1252","DOI":"10.5465\/AMJ.2006.23478720","volume":"49","author":"AW Richter","year":"2006","unstructured":"Richter, A. W., West, M. A., Van Dick, R., & Dawson, J. F. (2006). Boundary spanners\u2019 identification, intergroup contact, and effective intergroup relations. Academy of Management Journal, 49(6), 1252\u20131269.","journal-title":"Academy of Management Journal"},{"issue":"4","key":"169_CR30","doi-asserted-by":"crossref","first-page":"287","DOI":"10.1002\/smj.160","volume":"22","author":"L Rosenkopf","year":"2001","unstructured":"Rosenkopf, L., & Nerkar, A. (2001). Beyond local search: boundary-spanning, exploration, and impact in the optical disk industry. Strategic Management Journal, 22(4), 287\u2013306.","journal-title":"Strategic Management Journal"},{"issue":"3","key":"169_CR31","doi-asserted-by":"crossref","first-page":"697","DOI":"10.1177\/107769909407100320","volume":"71","author":"JK Springston","year":"1994","unstructured":"Springston, J. K., & Leichty, G. (1994). Boundary spanning activities in public relations. Journalism Quarterly, 71(3), 697\u2013708.","journal-title":"Journalism Quarterly"},{"issue":"2","key":"169_CR32","doi-asserted-by":"crossref","first-page":"134","DOI":"10.2307\/3172645","volume":"15","author":"GJ Tellis","year":"1988","unstructured":"Tellis, G. J. (1988). Advertising exposure, loyalty, and brand purchase: a two-stage model of choice. Journal of Marketing Research, 15(2), 134\u2013144.","journal-title":"Journal of Marketing Research"},{"issue":"6","key":"169_CR33","doi-asserted-by":"crossref","first-page":"65","DOI":"10.1509\/jmkg.72.6.65","volume":"72","author":"SA Thompson","year":"2008","unstructured":"Thompson, S. A., & Sinha, R. K. (2008). Brand communities and new product adoption: the influence and limits of oppositional loyalty. Journal of Marketing, 72(6), 65\u201380.","journal-title":"Journal of Marketing"},{"issue":"1","key":"169_CR34","doi-asserted-by":"crossref","first-page":"83","DOI":"10.2307\/255825","volume":"24","author":"ML Tushman","year":"1981","unstructured":"Tushman, M. L., & Scanlan, T. J. (1981a). Characteristics and external orientations of boundary spanning individuals. Academy of Management Journal, 24(1), 83\u201398.","journal-title":"Academy of Management Journal"},{"issue":"1","key":"169_CR35","doi-asserted-by":"crossref","first-page":"298","DOI":"10.2307\/255825","volume":"24","author":"ML Tushman","year":"1981","unstructured":"Tushman, M. L., & Scanlan, T. J. (1981b). BoundarysSpanning individuals: their role in information rransfer and their antecedents. Academy of Management Journal, 24(1), 298\u2013305.","journal-title":"Academy of Management Journal"},{"issue":"4","key":"169_CR36","doi-asserted-by":"crossref","first-page":"244","DOI":"10.1080\/101967800750050362","volume":"10","author":"E Walden","year":"2000","unstructured":"Walden, E. (2000). Some value propositions of online communities. Electronic Markets, 10(4), 244\u2013249.","journal-title":"Electronic Markets"},{"issue":"4","key":"169_CR37","doi-asserted-by":"crossref","first-page":"743","DOI":"10.1016\/j.dss.2010.08.021","volume":"50","author":"K Xu","year":"2011","unstructured":"Xu, K., Liao, S. S., Li, J., & Song, Y. (2011). Mining comparative opinions from customer reviews for competitive intelligence. Decision Support Systems, 50(4), 743\u2013754.","journal-title":"Decision Support Systems"},{"issue":"3","key":"169_CR38","doi-asserted-by":"crossref","first-page":"131","DOI":"10.1007\/s12525-012-0098-y","volume":"22","author":"W You","year":"2012","unstructured":"You, W., Xia, M., Liu, L., & Liu, D. (2012). Customer knowledge discovery from online reviews. Electronic Markets, 22(3), 131\u2013142.","journal-title":"Electronic Markets"},{"issue":"1","key":"169_CR39","doi-asserted-by":"crossref","first-page":"67","DOI":"10.1177\/0092070300281007","volume":"28","author":"VA Zeithaml","year":"2000","unstructured":"Zeithaml, V. A. (2000). Service quality, profitability, and the economic worth of customers: what we know and what we need to learn. Journal of the Academy of Marketing Science, 28(1), 67\u201385.","journal-title":"Journal of the Academy of Marketing Science"},{"key":"169_CR40","doi-asserted-by":"crossref","first-page":"31","DOI":"10.2307\/1251929","volume":"60","author":"VA Zeithaml","year":"1996","unstructured":"Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. The Journal of Marketing, 60, 31\u201346.","journal-title":"The Journal of Marketing"}],"container-title":["Electronic Markets"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12525-014-0169-3.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s12525-014-0169-3\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12525-014-0169-3","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,7,17]],"date-time":"2023-07-17T14:16:20Z","timestamp":1689603380000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s12525-014-0169-3"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2014,10,24]]},"references-count":40,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2014,12]]}},"alternative-id":["169"],"URL":"https:\/\/doi.org\/10.1007\/s12525-014-0169-3","relation":{},"ISSN":["1019-6781","1422-8890"],"issn-type":[{"value":"1019-6781","type":"print"},{"value":"1422-8890","type":"electronic"}],"subject":[],"published":{"date-parts":[[2014,10,24]]}}}