{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,2]],"date-time":"2026-06-02T12:04:56Z","timestamp":1780401896694,"version":"3.54.1"},"reference-count":68,"publisher":"Springer Science and Business Media LLC","issue":"3","license":[{"start":{"date-parts":[[2016,4,1]],"date-time":"2016-04-01T00:00:00Z","timestamp":1459468800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/4.0"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Electron Markets"],"published-print":{"date-parts":[[2016,8]]},"DOI":"10.1007\/s12525-016-0220-7","type":"journal-article","created":{"date-parts":[[2016,3,31]],"date-time":"2016-03-31T23:38:50Z","timestamp":1459467530000},"page":"219-231","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":41,"title":["Consequences of customer engagement behavior: when negative Facebook posts have positive effects"],"prefix":"10.1007","volume":"26","author":[{"given":"Sofie","family":"Bitter","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Sonja","family":"Grabner-Kr\u00e4uter","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2016,4,1]]},"reference":[{"issue":"2","key":"220_CR1","doi-asserted-by":"publisher","first-page":"270","DOI":"10.1086\/341576","volume":"29","author":"R Ahluwalia","year":"2002","unstructured":"Ahluwalia, R. (2002). How prevalent is the negativity effect in consumer environments? Journal of Consumer Research, 29(2), 270\u2013279. doi: 10.1086\/341576 .","journal-title":"Journal of Consumer Research"},{"issue":"2","key":"220_CR2","doi-asserted-by":"crossref","first-page":"166","DOI":"10.1177\/109467050032005","volume":"3","author":"HS Bansal","year":"2000","unstructured":"Bansal, H. S., & Voyer, P. A. (2000). Word-of-mouth processes within a services purchase decision context. Journal of Service Research, 3(2), 166\u2013177.","journal-title":"Journal of Service Research"},{"issue":"5","key":"220_CR3","doi-asserted-by":"crossref","first-page":"815","DOI":"10.1287\/mksc.1090.0557","volume":"29","author":"J Berger","year":"2010","unstructured":"Berger, J., Sorensen, A. T., & Rasmussen, S. J. (2010). Positive effects of negative publicity: when negative reviews increase sales. Marketing Science, 29(5), 815\u2013827.","journal-title":"Marketing Science"},{"issue":"4","key":"220_CR4","doi-asserted-by":"publisher","first-page":"382","DOI":"10.2307\/254300","volume":"12","author":"G Biehal","year":"1986","unstructured":"Biehal, G., & Chakravarti, D. (1986). Consumers\u2019 use of memory and external information in choice: macro and micro perspectives. Journal of Consumer Research, 12(4), 382\u2013405. doi: 10.2307\/254300 .","journal-title":"Journal of Consumer Research"},{"issue":"1\/2","key":"220_CR5","doi-asserted-by":"crossref","first-page":"197","DOI":"10.1504\/IJNVO.2014.065088","volume":"14","author":"S Bitter","year":"2014","unstructured":"Bitter, S., Grabner-Kr\u00e4uter, S., & Breitenecker, R. J. (2014). Customer engagement behaviour in online social networks \u2013 the Facebook perspective. International Journal of Networking and Virtual Organisations, 14(1\/2), 197\u2013220.","journal-title":"International Journal of Networking and Virtual Organisations"},{"issue":"6","key":"220_CR6","doi-asserted-by":"publisher","first-page":"795","DOI":"10.2307\/20159624","volume":"47","author":"DJ Brass","year":"2004","unstructured":"Brass, D. J., Galaskiewicz, J., Greve, H. R., & Tsai, W. (2004). Taking stock of networks and organizations: a multilevel perspective. The Academy of Management Journal, 47(6), 795\u2013817. doi: 10.2307\/20159624 .","journal-title":"The Academy of Management Journal"},{"issue":"3","key":"220_CR7","doi-asserted-by":"publisher","first-page":"252","DOI":"10.1177\/1094670511411703","volume":"14","author":"RJ Brodie","year":"2011","unstructured":"Brodie, R. J., Hollebeek, L. D., Juric, B., & Ilic, A. (2011). Customer engagement: conceptual domain, fundamental propositions, and implications for research. Journal of Service Research, 14(3), 252\u2013271. doi: 10.1177\/1094670511411703 .","journal-title":"Journal of Service Research"},{"issue":"3","key":"220_CR8","doi-asserted-by":"crossref","first-page":"350","DOI":"10.1086\/209118","volume":"14","author":"JJ Brown","year":"1987","unstructured":"Brown, J. J., & Reingen, P. H. (1987). Social ties and word-of-mouth referral behavior. Journal of Consumer Research, 14(3), 350\u2013362.","journal-title":"Journal of Consumer Research"},{"issue":"4","key":"220_CR9","doi-asserted-by":"publisher","first-page":"355","DOI":"10.1016\/s0378-8733(97)00003-8","volume":"19","author":"RS Burt","year":"1997","unstructured":"Burt, R. S. (1997). A note on social capital and network content. Social Networks, 19(4), 355\u2013373. doi: 10.1016\/s0378-8733(97)00003-8 .","journal-title":"Social Networks"},{"issue":"4","key":"220_CR10","doi-asserted-by":"crossref","first-page":"199","DOI":"10.1007\/s12087-010-0041-5","volume":"4","author":"JD Chandler","year":"2010","unstructured":"Chandler, J. D., & Wieland, H. (2010). Embedded relationships: implications for networks, innovation, and ecosystems. Journal of Business Market Management, 4(4), 199\u2013215.","journal-title":"Journal of Business Market Management"},{"key":"220_CR11","doi-asserted-by":"publisher","first-page":"206","DOI":"10.1016\/j.dss.2013.11.008","volume":"59","author":"HH Chang","year":"2014","unstructured":"Chang, H. H., & Wu, L. H. (2014). An examination of negative e-WOM adoption: brand commitment as a moderator. Decision Support Systems, 59, 206\u2013218. doi: 10.1016\/j.dss.2013.11.008 .","journal-title":"Decision Support Systems"},{"issue":"3","key":"220_CR12","doi-asserted-by":"publisher","first-page":"995","DOI":"10.1016\/j.chb.2012.01.001","volume":"28","author":"YP Chang","year":"2012","unstructured":"Chang, Y. P., & Zhu, D. H. (2012). The role of perceived social capital and flow experience in building users\u2019 continuance intention to social networking sites in China. Computers in Human Behavior, 28(3), 995\u20131001. doi: 10.1016\/j.chb.2012.01.001 .","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"220_CR13","doi-asserted-by":"publisher","first-page":"461","DOI":"10.1016\/j.dss.2012.06.008","volume":"54","author":"CMK Cheung","year":"2012","unstructured":"Cheung, C. M. K., & Thadani, D. R. (2012). The impact of electronic word-of-mouth communication: a literature analysis and integrative model. Decision Support Systems, 54(1), 461\u2013470. doi: 10.1016\/j.dss.2012.06.008 .","journal-title":"Decision Support Systems"},{"issue":"3","key":"220_CR14","doi-asserted-by":"crossref","first-page":"345","DOI":"10.1509\/jmkr.43.3.345","volume":"43","author":"JA Chevalier","year":"2006","unstructured":"Chevalier, J. A., & Mayzlin, D. (2006). The effect of word of mouth on sales: online book reviews. Journal of Marketing Research, 43(3), 345\u2013354.","journal-title":"Journal of Marketing Research"},{"issue":"7","key":"220_CR15","doi-asserted-by":"crossref","first-page":"568","DOI":"10.1002\/mar.20225","volume":"25","author":"T Daugherty","year":"2008","unstructured":"Daugherty, T., Li, H., & Biocca, F. (2008). Consumer learning and the effects of virtual experience relative to indirect and direct product experience. Psychology and Marketing, 25(7), 568\u2013586.","journal-title":"Psychology and Marketing"},{"issue":"3","key":"220_CR16","doi-asserted-by":"publisher","first-page":"151","DOI":"10.1016\/j.ijresmar.2008.03.004","volume":"25","author":"A Bruyn De","year":"2008","unstructured":"De Bruyn, A., & Lilien, G. L. (2008). A multi-stage model of word-of-mouth influence through viral marketing. International Journal of Research in Marketing, 25(3), 151\u2013163. doi: 10.1016\/j.ijresmar.2008.03.004 .","journal-title":"International Journal of Research in Marketing"},{"issue":"1","key":"220_CR17","doi-asserted-by":"publisher","first-page":"15","DOI":"10.1016\/j.iheduc.2011.05.009","volume":"15","author":"DC DeAndrea","year":"2012","unstructured":"DeAndrea, D. C., Ellison, N. B., LaRose, R., Steinfield, C., & Fiore, A. (2012). Serious social media: on the use of social media for improving students\u2019 adjustment to college. The Internet and Higher Education, 15(1), 15\u201323. doi: 10.1016\/j.iheduc.2011.05.009 .","journal-title":"The Internet and Higher Education"},{"issue":"3","key":"220_CR18","doi-asserted-by":"publisher","first-page":"215","DOI":"10.1016\/j.ijresmar.2008.04.001","volume":"25","author":"R East","year":"2008","unstructured":"East, R., Hammond, K., & Lomax, W. (2008). Measuring the impact of positive and negative word of mouth on brand purchase probability. International Journal of Research in Marketing, 25(3), 215\u2013224. doi: 10.1016\/j.ijresmar.2008.04.001 .","journal-title":"International Journal of Research in Marketing"},{"issue":"5","key":"220_CR19","doi-asserted-by":"publisher","first-page":"846","DOI":"10.1086\/660807","volume":"38","author":"D Ein-Gar","year":"2012","unstructured":"Ein-Gar, D., Shiv, B., & Tormala, Z. L. (2012). When blemishing leads to blossoming: the positive effect of negative information. Journal of Consumer Research, 38(5), 846\u2013859. doi: 10.1086\/660807 .","journal-title":"Journal of Consumer Research"},{"key":"220_CR20","unstructured":"Facebook (2013). Annual Report 2012. Retrieved from."},{"key":"220_CR21","unstructured":"Facebook. (2015). Company Info. Retrieved from http:\/\/newsroom.fb.com\/company-info\/ ."},{"key":"220_CR22","volume-title":"Discovering statistics using IBM SPSS statistics","author":"A Field","year":"2013","unstructured":"Field, A. (2013). In M. Carmichael (Ed.), Discovering statistics using IBM SPSS statistics (4th ed.). London: Sage Publications Ltd.","edition":"4"},{"issue":"4","key":"220_CR23","doi-asserted-by":"crossref","first-page":"226","DOI":"10.1089\/cyber.2011.0179","volume":"15","author":"T Ganster","year":"2012","unstructured":"Ganster, T., Eimler, S. C., & Kr\u00e4mer, N. C. (2012). Same same but different!? The differential influence of smilies and emoticons on person perception. Cyberpsychology & Behavior, 15(4), 226\u2013230.","journal-title":"Cyberpsychology & Behavior"},{"issue":"1","key":"220_CR24","doi-asserted-by":"publisher","first-page":"48","DOI":"10.1080\/07360932.2013.781517","volume":"44","author":"S Grabner-Kr\u00e4uter","year":"2015","unstructured":"Grabner-Kr\u00e4uter, S., & Bitter, S. (2015). Trust in online social networks: a multifaceted perspective. Forum for Social Economics, 44(1), 48\u201368. doi: 10.1080\/07360932.2013.781517 .","journal-title":"Forum for Social Economics"},{"issue":"6","key":"220_CR25","doi-asserted-by":"publisher","first-page":"1360","DOI":"10.1086\/225469","volume":"78","author":"MS Granovetter","year":"1973","unstructured":"Granovetter, M. S. (1973). The strength of weak ties. The American Journal of Sociology, 78(6), 1360\u20131380. doi: 10.1086\/225469 .","journal-title":"The American Journal of Sociology"},{"key":"220_CR26","doi-asserted-by":"crossref","unstructured":"Granovetter, M. (1983). The strength of weak ties: A network theory revisited. Sociological Theory, 1, 201\u2013233. Retrieved from http:\/\/www.jstor.org\/stable\/202051 .","DOI":"10.2307\/202051"},{"issue":"4","key":"220_CR27","doi-asserted-by":"publisher","first-page":"578","DOI":"10.1177\/1523422308320372","volume":"10","author":"C Gubbins","year":"2008","unstructured":"Gubbins, C., & MacCurtain, S. (2008). Understanding the dynamics of collective learning: the role of trust and social capital. Advances in Developing Human Resources, 10(4), 578\u2013599. doi: 10.1177\/1523422308320372 .","journal-title":"Advances in Developing Human Resources"},{"key":"220_CR28","doi-asserted-by":"publisher","unstructured":"Gummerus, J., Liljander, V., Weman, E., & Pihlstr\u00f6m, M. (2012). Customer engagement in a Facebook brand community. Management Research Review, 35(9), 857\u2013877. Retrieved from 10.1108\/01409171211256578 .","DOI":"10.1108\/01409171211256578"},{"issue":"1","key":"220_CR29","doi-asserted-by":"crossref","first-page":"197","DOI":"10.1086\/675926","volume":"41","author":"R Hamilton","year":"2014","unstructured":"Hamilton, R., Vohs, K. D., & McGill, A. L. (2014). We\u2019ll be honest, this won\u2019t be the best article you\u2019ll ever read: the use of dispreferred markers in word-of-mouth communication. Journal of Consumer Research, 41(1), 197\u2013212.","journal-title":"Journal of Consumer Research"},{"issue":"4","key":"220_CR30","doi-asserted-by":"publisher","first-page":"454","DOI":"10.2307\/2626839","volume":"17","author":"PM Herr","year":"1991","unstructured":"Herr, P. M., Kardes, F. R., & Kim, J. (1991). Effects of word-of-mouth and product-attribute information on persuasion: an accessibility-diagnosticity perspective. Journal of Consumer Research, 17(4), 454\u2013462. doi: 10.2307\/2626839 .","journal-title":"Journal of Consumer Research"},{"issue":"3","key":"220_CR31","doi-asserted-by":"publisher","first-page":"157","DOI":"10.1007\/s12525-011-0071-1","volume":"21","author":"T Hess","year":"2011","unstructured":"Hess, T., Lang, K., & Xu, S. (2011). Social embeddedness and online consumer behavior. Electronic Markets, 21(3), 157\u2013159. doi: 10.1007\/s12525-011-0071-1 .","journal-title":"Electronic Markets"},{"key":"220_CR32","doi-asserted-by":"publisher","DOI":"10.1016\/j.ausmj.2012.08.006","author":"LD Hollebeek","year":"2012","unstructured":"Hollebeek, L. D. (2012). The customer engagement\/value interface: an exploratory investigation. Australasian Marketing Journal; AMJ. doi: 10.1016\/j.ausmj.2012.08.006 .","journal-title":"Australasian Marketing Journal; AMJ"},{"issue":"1","key":"220_CR33","doi-asserted-by":"publisher","first-page":"17","DOI":"10.1016\/j.ausmj.2012.08.006","volume":"21","author":"LD Hollebeek","year":"2013","unstructured":"Hollebeek, L. D. (2013). The customer engagement\/value interface: an exploratory investigation. Australasian Marketing Journal; AMJ, 21(1), 17\u201324. doi: 10.1016\/j.ausmj.2012.08.006 .","journal-title":"Australasian Marketing Journal; AMJ"},{"issue":"1","key":"220_CR34","doi-asserted-by":"publisher","first-page":"62","DOI":"10.1108\/JPBM-06-2013-0332","volume":"23","author":"LD Hollebeek","year":"2014","unstructured":"Hollebeek, L. D., & Chen, T. (2014). Exploring positively- versus negatively-valenced brand engagement: a conceptual model. The Journal of Product and Brand Management, 23(1), 62\u201374. doi: 10.1108\/JPBM-06-2013-0332 .","journal-title":"The Journal of Product and Brand Management"},{"key":"220_CR35","doi-asserted-by":"publisher","unstructured":"Jahn, B., & Kunz, W. (2012). How to transform consumers into fans of your brand. Journal of Service Management, 23(3), 344\u2013361. Retrieved from 10.1108\/09564231211248444 .","DOI":"10.1108\/09564231211248444"},{"issue":"3","key":"220_CR36","doi-asserted-by":"publisher","first-page":"203","DOI":"10.1108\/JRIM-12-2013-0081","volume":"8","author":"S Kabadayi","year":"2014","unstructured":"Kabadayi, S., & Price, K. (2014). Consumer \u2013 brand engagement on Facebook: liking and commenting behaviors. Journal of Research in Interactive Marketing, 8(3), 203\u2013223. doi: 10.1108\/JRIM-12-2013-0081 .","journal-title":"Journal of Research in Interactive Marketing"},{"issue":"3","key":"220_CR37","doi-asserted-by":"publisher","first-page":"325","DOI":"10.2307\/3152031","volume":"35","author":"DS Kempf","year":"1998","unstructured":"Kempf, D. S., & Smith, R. E. (1998). Consumer processing of product trial and the influence of prior advertising: a structural modeling approach. Journal of Marketing Research, 35(3), 325\u2013338. doi: 10.2307\/3152031 .","journal-title":"Journal of Marketing Research"},{"issue":"2","key":"220_CR38","doi-asserted-by":"publisher","first-page":"373","DOI":"10.1016\/j.im.2004.01.007","volume":"42","author":"VS Lai","year":"2005","unstructured":"Lai, V. S., & Li, H. (2005). Technology acceptance model for internet banking: an invariance analysis. Information Management, 42(2), 373\u2013386. doi: 10.1016\/j.im.2004.01.007 .","journal-title":"Information Management"},{"key":"220_CR39","doi-asserted-by":"publisher","DOI":"10.1177\/1470593115572671","author":"G Laud","year":"2015","unstructured":"Laud, G., Karpen, I. O., Mulye, R., & Rahman, K. (2015). The role of embeddedness for resource integration: complementing S-D logic research through a social capital perspective. Marketing Theory. doi: 10.1177\/1470593115572671 .","journal-title":"Marketing Theory"},{"issue":"3","key":"220_CR40","doi-asserted-by":"publisher","first-page":"341","DOI":"10.1016\/j.elerap.2007.05.004","volume":"7","author":"J Lee","year":"2008","unstructured":"Lee, J., Park, D.-H., & Han, I. (2008). The effect of negative online consumer reviews on product attitude: an information processing view. Electronic Commerce Research and Applications, 7(3), 341\u2013352. doi: 10.1016\/j.elerap.2007.05.004 .","journal-title":"Electronic Commerce Research and Applications"},{"key":"220_CR41","doi-asserted-by":"crossref","unstructured":"Levin, D. Z., Cross, R., & Abrams, L. C. (2002). The strength of weak ties you can trust: the mediating role of trust in effective knowledge transfer. Academy of Management Proceedings, 1\u20137. Retrieved from http:\/\/www.levin.rutgers.edu\/research\/trust-paper-shortened.pdf .","DOI":"10.5465\/APBPP.2002.7517527"},{"issue":"5","key":"220_CR42","doi-asserted-by":"crossref","first-page":"595","DOI":"10.1089\/cpb.2007.0132","volume":"11","author":"S-K Lo","year":"2008","unstructured":"Lo, S.-K. (2008). The nonverbal communication functions of emoticons in computer-mediated communication. Cyberpsychology & Behavior, 11(5), 595\u2013597.","journal-title":"Cyberpsychology & Behavior"},{"issue":"11","key":"220_CR43","doi-asserted-by":"crossref","first-page":"2098","DOI":"10.1037\/0022-3514.37.11.2098","volume":"37","author":"CG Lord","year":"1979","unstructured":"Lord, C. G., Ross, L., & Lepper, M. R. (1979). Biased assimilation and attitude polarization: the effects of prior theories on subseqently considered evidence. Journal of Personality and Social Psychology, 37(11), 2098\u20132109.","journal-title":"Journal of Personality and Social Psychology"},{"key":"220_CR44","unstructured":"Marketing Science Institute (2010). 2010\u20132012 MSI Research Priorities. Retrieved from http:\/\/www.msi.org\/pdf\/MSI_RP10-12.pdf ."},{"issue":"2","key":"220_CR45","doi-asserted-by":"publisher","first-page":"195","DOI":"10.1016\/j.jretai.2008.01.006","volume":"84","author":"V Mittal","year":"2008","unstructured":"Mittal, V., Huppertz, J. W., & Khare, A. (2008). Customer complaining: the role of tie strength and information control. Journal of Retailing, 84(2), 195\u2013204. doi: 10.1016\/j.jretai.2008.01.006 .","journal-title":"Journal of Retailing"},{"issue":"3","key":"220_CR46","doi-asserted-by":"publisher","first-page":"301","DOI":"10.1086\/208925","volume":"9","author":"RW Mizerski","year":"1982","unstructured":"Mizerski, R. W. (1982). An attribution explanation of the disproportionate influence of unfavorable information. Journal of Consumer Research, 9(3), 301. doi: 10.1086\/208925 .","journal-title":"Journal of Consumer Research"},{"issue":"1","key":"220_CR47","doi-asserted-by":"crossref","first-page":"185","DOI":"10.2307\/20721420","volume":"34","author":"SM Mudambi","year":"2010","unstructured":"Mudambi, S. M., & Schuff, D. (2010). What makes a helpful online review? A study of customer reviews on Amazon. com. MIS Quarterly, 34(1), 185\u2013200.","journal-title":"MIS Quarterly"},{"issue":"2","key":"220_CR48","doi-asserted-by":"publisher","first-page":"67","DOI":"10.1016\/j.intmar.2011.01.002","volume":"25","author":"L-Y Pan","year":"2011","unstructured":"Pan, L.-Y., & Chiou, J.-S. (2011). How much can you trust online information? Cues for perceived trustworthiness of consumer-generated online information. Journal of Interactive Marketing, 25(2), 67\u201374. doi: 10.1016\/j.intmar.2011.01.002 .","journal-title":"Journal of Interactive Marketing"},{"issue":"1","key":"220_CR49","doi-asserted-by":"publisher","first-page":"61","DOI":"10.1016\/j.jbusres.2007.11.017","volume":"62","author":"C Park","year":"2009","unstructured":"Park, C., & Lee, T. M. (2009). Information direction, website reputation and eWOM effect: a moderating role of product type. Journal of Business Research, 62(1), 61\u201367. doi: 10.1016\/j.jbusres.2007.11.017 .","journal-title":"Journal of Business Research"},{"issue":"2","key":"220_CR50","doi-asserted-by":"publisher","first-page":"333","DOI":"10.1111\/jcom.12086","volume":"64","author":"J Park","year":"2014","unstructured":"Park, J., Baek, Y. M., & Cha, M. (2014). Cross-cultural comparison of nonverbal cues in emoticons on twitter: evidence from big data analysis. Journal of Communication, 64(2), 333\u2013354. doi: 10.1111\/jcom.12086 .","journal-title":"Journal of Communication"},{"issue":"1","key":"220_CR51","doi-asserted-by":"publisher","first-page":"631","DOI":"10.1016\/j.dss.2012.08.020","volume":"54","author":"L Qiu","year":"2012","unstructured":"Qiu, L., Pang, J., & Lim, K. H. (2012). Effects of conflicting aggregated rating on eWOM review credibility and diagnosticity: the moderating role of review valence. Decision Support Systems, 54(1), 631\u2013643. doi: 10.1016\/j.dss.2012.08.020 .","journal-title":"Decision Support Systems"},{"issue":"2","key":"220_CR52","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1509\/jmkg.65.2.1.18253","volume":"65","author":"A Rindfleisch","year":"2001","unstructured":"Rindfleisch, A., & Moorman, C. (2001). The acquisition and utilization of information in new product alliances: a strength-of-ties perspective. Journal of Marketing, 65(2), 1\u201318.","journal-title":"Journal of Marketing"},{"issue":"4","key":"220_CR53","doi-asserted-by":"publisher","first-page":"4","DOI":"10.1002\/dir.20046","volume":"19","author":"M Sawhney","year":"2005","unstructured":"Sawhney, M., Verona, G., & Prandelli, E. (2005). Collaborating to create: the Internet as a platform for customer engagement in product innovation. Journal of Interactive Marketing, 19(4), 4\u201317. doi: 10.1002\/dir.20046 .","journal-title":"Journal of Interactive Marketing"},{"issue":"4","key":"220_CR54","doi-asserted-by":"publisher","first-page":"76","DOI":"10.1002\/dir.20090","volume":"21","author":"S Sen","year":"2007","unstructured":"Sen, S., & Lerman, D. (2007). Why are you telling me this? An examination into negative consumer reviews on the Web. Journal of Interactive Marketing, 21(4), 76\u201394. doi: 10.1002\/dir.20090 .","journal-title":"Journal of Interactive Marketing"},{"issue":"1","key":"220_CR55","doi-asserted-by":"publisher","first-page":"131","DOI":"10.1037\/0033-2909.105.1.131","volume":"105","author":"JJ Skowronski","year":"1989","unstructured":"Skowronski, J. J., & Carlston, D. E. (1989). Negativity and extremity biases in impression formation: a review of explanations. Psychological Bulletin, 105(1), 131\u2013142. doi: 10.1037\/0033-2909.105.1.131 .","journal-title":"Psychological Bulletin"},{"issue":"1","key":"220_CR56","doi-asserted-by":"crossref","first-page":"42","DOI":"10.1108\/10662240910927812","volume":"19","author":"EM Steffes","year":"2009","unstructured":"Steffes, E. M., & Burgee, L. E. (2009). Social ties and online word of mouth. Internet Research, 19(1), 42\u201359.","journal-title":"Internet Research"},{"issue":"3","key":"220_CR57","doi-asserted-by":"publisher","first-page":"185","DOI":"10.1007\/s12525-011-0066-y","volume":"21","author":"C Takac","year":"2011","unstructured":"Takac, C., Hinz, O., & Spann, M. (2011). The social embeddedness of decision making: opportunities and challenges. Electronic Markets, 21(3), 185\u2013195. doi: 10.1007\/s12525-011-0066-y .","journal-title":"Electronic Markets"},{"issue":"4","key":"220_CR58","doi-asserted-by":"publisher","first-page":"464","DOI":"10.2307\/257085","volume":"41","author":"W Tsai","year":"1998","unstructured":"Tsai, W., & Ghoshal, S. (1998). Social capital and value creation: the role of intrafirm networks. The Academy of Management Journal, 41(4), 464\u2013476. doi: 10.2307\/257085 .","journal-title":"The Academy of Management Journal"},{"issue":"4","key":"220_CR59","doi-asserted-by":"publisher","first-page":"674","DOI":"10.2307\/2096399","volume":"61","author":"B Uzzi","year":"1996","unstructured":"Uzzi, B. (1996). The sources and consequences of embeddedness for the economic performance of organizations: the network effect. American Sociological Review, 61(4), 674\u2013698. doi: 10.2307\/2096399 .","journal-title":"American Sociological Review"},{"issue":"3","key":"220_CR60","doi-asserted-by":"publisher","first-page":"253","DOI":"10.1177\/1094670510375599","volume":"13","author":"J Doorn van","year":"2010","unstructured":"van Doorn, J., Lemon, K. N., Mittal, V., Nass, S., Pick, D., Pirner, P., & Verhoef, P. C. (2010). Customer engagement behavior: theoretical foundations and research directions. Journal of Service Research, 13(3), 253\u2013266. doi: 10.1177\/1094670510375599 .","journal-title":"Journal of Service Research"},{"key":"220_CR61","doi-asserted-by":"crossref","unstructured":"Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(January), 1\u201317.","DOI":"10.1509\/jmkg.68.1.1.24036"},{"key":"220_CR62","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1007\/s11747-007-0069-6","volume":"36","author":"SL Vargo","year":"2008","unstructured":"Vargo, S. L., & Lusch, R. F. (2008). Service-dominant logic: continuing the evolution. Journal of the Academy of Marketing Science, 36, 1\u201310.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"2","key":"220_CR63","doi-asserted-by":"crossref","first-page":"127","DOI":"10.2753\/MTP1069-6679200201","volume":"20","author":"SD Vivek","year":"2012","unstructured":"Vivek, S. D., Beatty, S. E., & Morgan, R. M. (2012). Customer engagement: exploring customer relationships beyond purchase. Journal of Marketing Theory and Practice, 20(2), 127\u2013145.","journal-title":"Journal of Marketing Theory and Practice"},{"issue":"5","key":"220_CR64","doi-asserted-by":"publisher","first-page":"337","DOI":"10.1016\/j.elerap.2013.03.003","volume":"12","author":"J-C Wang","year":"2013","unstructured":"Wang, J.-C., & Chang, C.-H. (2013). How online social ties and product-related risks influence purchase intentions: a Facebook experiment. Electronic Commerce Research and Applications, 12(5), 337\u2013346. doi: 10.1016\/j.elerap.2013.03.003 .","journal-title":"Electronic Commerce Research and Applications"},{"issue":"4","key":"220_CR65","doi-asserted-by":"publisher","first-page":"198","DOI":"10.1016\/j.intmar.2011.11.004","volume":"26","author":"X Wang","year":"2012","unstructured":"Wang, X., Yu, C., & Wei, Y. (2012). Social media peer communication and impacts on purchase intentions: a consumer socialization framework. Journal of Interactive Marketing, 26(4), 198\u2013208. doi: 10.1016\/j.intmar.2011.11.004 .","journal-title":"Journal of Interactive Marketing"},{"key":"220_CR66","doi-asserted-by":"publisher","first-page":"316","DOI":"10.1016\/j.ijhm.2012.10.002","volume":"33","author":"W Wei","year":"2013","unstructured":"Wei, W., Miao, L., & Huang, Z. (2013). Customer engagement behaviors and hotel responses. International Journal of Hospitality Management, 33, 316\u2013330. doi: 10.1016\/j.ijhm.2012.10.002 .","journal-title":"International Journal of Hospitality Management"},{"key":"220_CR67","unstructured":"Wen, C., Tan, B. C. Y., & Chang, K. T.-T. (2009). Advertising effectiveness on social network sites: an investigation of tie strength, endorser expertise and product type on consumer purchase intention. Paper presented at the ICIS 2009 Proceedings. http:\/\/aisel.aisnet.org\/icis2009\/151 ."},{"issue":"1","key":"220_CR68","doi-asserted-by":"crossref","first-page":"19","DOI":"10.1111\/j.1083-6101.2011.01551.x","volume":"17","author":"LM Willemsen","year":"2011","unstructured":"Willemsen, L. M., Neijens, P. C., Bronner, F., & de Ridder, J. A. (2011). \u201cHighly recommended!\u201d The content characteristics and perceived usefulness of online consumer reviews. Journal of Computer-Mediated Communication, 17(1), 19\u201338.","journal-title":"Journal of Computer-Mediated Communication"}],"container-title":["Electronic Markets"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12525-016-0220-7.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s12525-016-0220-7\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12525-016-0220-7","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,9,6]],"date-time":"2019-09-06T00:58:06Z","timestamp":1567731486000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s12525-016-0220-7"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2016,4,1]]},"references-count":68,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2016,8]]}},"alternative-id":["220"],"URL":"https:\/\/doi.org\/10.1007\/s12525-016-0220-7","relation":{},"ISSN":["1019-6781","1422-8890"],"issn-type":[{"value":"1019-6781","type":"print"},{"value":"1422-8890","type":"electronic"}],"subject":[],"published":{"date-parts":[[2016,4,1]]}}}