{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,7,8]],"date-time":"2025-07-08T12:29:47Z","timestamp":1751977787248,"version":"3.37.3"},"reference-count":65,"publisher":"Springer Science and Business Media LLC","issue":"1","license":[{"start":{"date-parts":[[2019,6,28]],"date-time":"2019-06-28T00:00:00Z","timestamp":1561680000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2019,6,28]],"date-time":"2019-06-28T00:00:00Z","timestamp":1561680000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"funder":[{"DOI":"10.13039\/100011200","name":"FP7 Security","doi-asserted-by":"publisher","award":["603993"],"award-info":[{"award-number":["603993"]}],"id":[{"id":"10.13039\/100011200","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Electron Markets"],"published-print":{"date-parts":[[2020,3]]},"DOI":"10.1007\/s12525-019-00352-z","type":"journal-article","created":{"date-parts":[[2019,6,28]],"date-time":"2019-06-28T02:02:55Z","timestamp":1561687375000},"page":"107-129","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":8,"title":["Emergence of collective digital innovations through the process of control\u00a0point driven network reconfiguration and reframing: the case of mobile payment"],"prefix":"10.1007","volume":"30","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-0254-5787","authenticated-orcid":false,"given":"Boriana","family":"Rukanova","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mark","family":"de Reuver","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Stefan","family":"Henningsson","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Fatemeh","family":"Nikayin","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yao-Hua","family":"Tan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2019,6,28]]},"reference":[{"issue":"4","key":"352_CR1","doi-asserted-by":"crossref","first-page":"36","DOI":"10.1108\/eb040103","volume":"21","author":"V Allee","year":"2000","unstructured":"Allee, V. (2000). Reconfiguring the value network. Journal of Business Strategy, 21(4), 36\u201339.","journal-title":"Journal of Business Strategy"},{"key":"352_CR2","volume-title":"Halting degradation of natural resources: Is there a role for rural communities?","author":"J-M Baland","year":"1996","unstructured":"Baland, J.-M., & Platteau, J.-P. (1996). Halting degradation of natural resources: Is there a role for rural communities? Rome: Food & Agriculture Org."},{"key":"352_CR3","doi-asserted-by":"crossref","first-page":"611","DOI":"10.1146\/annurev.soc.26.1.611","volume":"26","author":"RD Benford","year":"2000","unstructured":"Benford, R. D., & Snow, D. A. (2000). Framing processes and social movements: An overview and assessment. Annual Review of Sociology, 26, 611\u2013639.","journal-title":"Annual Review of Sociology"},{"unstructured":"Blumer, H. (1969). Social movements. In McLaughlin., B. (ed.). Studies in social movements: A social psychological perspective (pp. 8\u201329). New York: Free Press.","key":"352_CR4"},{"doi-asserted-by":"crossref","unstructured":"Bouwman, H., de Vos, H., & Haaker, T. (Eds.). (2008). Mobile service innovation and business models. Springer Science & Business Media.","key":"352_CR5","DOI":"10.1007\/978-3-540-79238-3"},{"unstructured":"Campbell, J. L. (2002). Where do we stand? Common mechanisms in organizations and social movements research. Paper presented at the Social Movements and Organization Theory Conference.","key":"352_CR6"},{"key":"352_CR7","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1093\/oso\/9780198297345.001.0001","volume-title":"Introduction: From control to drift. From Control to Drift. C. Ciborra","author":"C Ciborra","year":"2000","unstructured":"Ciborra, C., & Hanseth, O. (2000). Introduction: From control to drift. From Control to Drift. C. Ciborra (pp. 1\u201312). Oxford: Oxford University Press."},{"doi-asserted-by":"crossref","unstructured":"Constantinides, P. (2012). Perspectives and implications for the development of information infrastructures, Information Science.","key":"352_CR8","DOI":"10.4018\/978-1-4666-1622-6"},{"issue":"1","key":"352_CR9","doi-asserted-by":"crossref","first-page":"40","DOI":"10.1287\/isre.2014.0542","volume":"26","author":"P Constantinides","year":"2014","unstructured":"Constantinides, P., & Barrett, M. (2014). Information infrastructure development and governance as collective action. Information Systems Research, 26(1), 40\u201356.","journal-title":"Information Systems Research"},{"issue":"2","key":"352_CR10","doi-asserted-by":"crossref","first-page":"165","DOI":"10.1016\/j.elerap.2007.02.001","volume":"7","author":"T Dahlberg","year":"2008","unstructured":"Dahlberg, T., Mallat, N., Ondrus, J., & Zmijewska, A. (2008). Past, present and future of mobile payments research: A literature review. Electronic Commerce Research and Applications, 7(2), 165\u2013181.","journal-title":"Electronic Commerce Research and Applications"},{"doi-asserted-by":"publisher","unstructured":"Datt\u00e9e, B., Alexy, O., & Autio, E. (2018). Maneuvering in poor visibility: How firms play the ecosystem game when uncertainty is high. Academy of Management Journal, 61(2). https:\/\/doi.org\/10.5465\/amj.2015.0869 .","key":"352_CR11","DOI":"10.5465\/amj.2015.0869"},{"issue":"3","key":"352_CR12","doi-asserted-by":"crossref","first-page":"347","DOI":"10.1016\/j.jbusres.2011.04.016","volume":"65","author":"M De Reuver","year":"2012","unstructured":"De Reuver, M., & Bouwman, H. (2012). Governance mechanisms for mobile service innovation in value networks. Journal of Business Research, 65(3), 347\u2013354.","journal-title":"Journal of Business Research"},{"issue":"5","key":"352_CR13","doi-asserted-by":"crossref","first-page":"331","DOI":"10.1016\/j.elerap.2014.08.004","volume":"14","author":"M De Reuver","year":"2015","unstructured":"De Reuver, M., Verschuur, E., Nikayin, F., Cerpa, N., & Bouwman, H. (2015). Collective action for mobile payment platforms: A case study on collaboration issues between banks and telecom operators. Electronic Commerce Research and Applications, 14(5), 331\u2013344.","journal-title":"Electronic Commerce Research and Applications"},{"doi-asserted-by":"crossref","unstructured":"Eaton, B. D., Elaluf-Calderwood, S. M., & Sorensen, C. (2010). The role of control points in determining business models for future Mobile generative systems. Paper presented at the 2010 Ninth International Conference on Mobile Business and 2010 Ninth Global Mobility Roundtable (ICMB-GMR).","key":"352_CR14","DOI":"10.1109\/ICMB-GMR.2010.39"},{"issue":"1","key":"352_CR15","doi-asserted-by":"crossref","first-page":"217","DOI":"10.25300\/MISQ\/2015\/39.1.10","volume":"39","author":"B Eaton","year":"2015","unstructured":"Eaton, B., Elaluf-Calderwood, S., Sorensen, C., & Yoo, Y. (2015). Distributed tuning of boundary resources: The case of Apple's iOS service system. MIS Quarterly, 39(1), 217\u2013243.","journal-title":"MIS Quarterly"},{"doi-asserted-by":"publisher","unstructured":"Elaluf-Calderwood, S., Eaton, B., Herzhoff, J., & Sorensen, C. (2011). Mobile platforms as convergent systems - Analysing control points and tussles with emergent socio-technical discourses: IntechOpen, https:\/\/doi.org\/10.5772\/27225 .","key":"352_CR16","DOI":"10.5772\/27225"},{"issue":"2","key":"352_CR17","doi-asserted-by":"crossref","first-page":"329","DOI":"10.25300\/MISQ\/2014\/38.2.01","volume":"38","author":"RG Fichman","year":"2014","unstructured":"Fichman, R. G., Santos, B. L. D., & Zheng, Z. (2014). Digital innovation as a fundamental and powerful concept in information systems curriculum. MIS Quarterly, 38(2), 329\u2013353.","journal-title":"MIS Quarterly"},{"key":"352_CR18","volume-title":"Frame analysis: An essay on the Organization of Experience","author":"E Goffman","year":"1974","unstructured":"Goffman, E. (1974). Frame analysis: An essay on the Organization of Experience. Cambridge: Harvard University Press."},{"issue":"3","key":"352_CR19","doi-asserted-by":"crossref","first-page":"611","DOI":"10.2307\/25148742","volume":"30","author":"S Gregor","year":"2006","unstructured":"Gregor, S. (2006). The nature of theory in information systems. Management Information Systems Quarterly, 30(3), 611\u2013642.","journal-title":"Management Information Systems Quarterly"},{"issue":"4","key":"352_CR20","doi-asserted-by":"crossref","first-page":"864","DOI":"10.5465\/amr.2006.22527458","volume":"31","author":"TI Hargrave","year":"2006","unstructured":"Hargrave, T. I., & van de Ven, A. H. (2006). A collective action model of institutional innovation. Academy of Management Review, 31(4), 864\u2013888.","journal-title":"Academy of Management Review"},{"issue":"4","key":"352_CR21","doi-asserted-by":"crossref","first-page":"355","DOI":"10.1016\/j.jsis.2011.05.003","volume":"20","author":"S Henningsson","year":"2011","unstructured":"Henningsson, S., & Henriksen, H. Z. (2011). Inscription of behaviour and flexible interpretation in information infrastructures: The case of European e-customs. Journal of Strategic Information Systems, 20(4), 355\u2013372.","journal-title":"Journal of Strategic Information Systems"},{"issue":"1","key":"352_CR22","doi-asserted-by":"crossref","first-page":"77","DOI":"10.1007\/s12525-017-0282-1","volume":"28","author":"T Hess","year":"2018","unstructured":"Hess, T., & Constantiou, I. (2018). Introduction to the special issue on \u201cdigitalization and the media industry\u201d. Electronic Markets, 28(1), 77\u201378.","journal-title":"Electronic Markets"},{"issue":"8","key":"352_CR23","doi-asserted-by":"crossref","first-page":"2255","DOI":"10.1002\/smj.2904","volume":"39","author":"MG Jacobides","year":"2018","unstructured":"Jacobides, M. G., Cennamo, C., & Gawer, A. (2018). Towards a theory of ecosystems. Strategic Management Journal, 39(8), 2255\u20132276.","journal-title":"Strategic Management Journal"},{"issue":"5","key":"352_CR24","doi-asserted-by":"crossref","first-page":"729","DOI":"10.1287\/orsc.1070.0340","volume":"19","author":"S Kaplan","year":"2008","unstructured":"Kaplan, S. (2008). Framing contests: Strategy making under uncertainty. Organization Science, 19(5), 729\u2013752.","journal-title":"Organization Science"},{"issue":"1","key":"352_CR25","doi-asserted-by":"crossref","first-page":"67","DOI":"10.2307\/249410","volume":"23","author":"HK Klein","year":"1999","unstructured":"Klein, H. K., & Myers, M. D. (1999). A set of principles for conducting and evaluating interpretive field studies in information systems. MIS Quarterly, 23(1), 67\u201393.","journal-title":"MIS Quarterly"},{"doi-asserted-by":"crossref","unstructured":"Klein, S., Schellhammer, S., (2011). Developing IOIS as collective action: A cross- country comparison in the health care sector, System Sciences (HICSS), 2011.","key":"352_CR26","DOI":"10.1109\/HICSS.2011.162"},{"issue":"3","key":"352_CR27","doi-asserted-by":"crossref","first-page":"226","DOI":"10.2307\/800620","volume":"35","author":"R Kling","year":"1998","unstructured":"Kling, R., & Iacono, S. (1998). The mobilization of support for computerization: The role of computerization movements. Social Problems, 35(3), 226\u2013243.","journal-title":"Social Problems"},{"key":"352_CR28","doi-asserted-by":"crossref","first-page":"183","DOI":"10.1146\/annurev.soc.24.1.183","volume":"24","author":"P Kollock","year":"1998","unstructured":"Kollock, P. (1998). Social dilemmas: The anatomy of cooperation. Annual Review of Sociology, 24, 183\u2013214.","journal-title":"Annual Review of Sociology"},{"doi-asserted-by":"crossref","unstructured":"Lusch, R. F., Nambisan, S. (2015). Service Innovation: A Service-Dominant Logic Perspective, MIS Quarterly, 31 (1), 155\u2013175.","key":"352_CR29","DOI":"10.25300\/MISQ\/2015\/39.1.07"},{"issue":"5","key":"352_CR30","doi-asserted-by":"crossref","first-page":"583","DOI":"10.1287\/mnsc.34.5.583","volume":"34","author":"LM Markus","year":"1988","unstructured":"Markus, L. M., & Robey, D. (1988). Information technology and organizational change: Causal structure in theory and research. Management Science, 34(5), 583\u2013598.","journal-title":"Management Science"},{"key":"352_CR31","doi-asserted-by":"crossref","first-page":"439","DOI":"10.2307\/25148768","volume":"30","author":"ML Markus","year":"2006","unstructured":"Markus, M. L., Steinfield, C. W., Wigand, R. T., & Minton, G. (2006). Industry-wide information systems standardization as collective action: The case of the U.S. residential mortgage industry. MIS Quarterly, 30, 439\u2013465.","journal-title":"MIS Quarterly"},{"key":"352_CR32","doi-asserted-by":"crossref","first-page":"411","DOI":"10.1287\/orsc.9.3.411","volume":"9","author":"PR Monge","year":"1998","unstructured":"Monge, P. R., Fulk, J., Kalman, M., Flanagin, A., Parnassa, C., & Rumsey, S. (1998). Production of collective action in alliance-based interorganizational communication and information systems. Organization Science, 9, 411\u2013433.","journal-title":"Organization Science"},{"issue":"4","key":"352_CR33","doi-asserted-by":"crossref","first-page":"i","DOI":"10.17705\/1jais.00359","volume":"15","author":"E Monteiro","year":"2014","unstructured":"Monteiro, E., Pollock, N., & Williams, R. (2014). Innovation in Information Infrastructures: Introduction to the Special Issue. Journal of the Association for Information Systems, 15(4), i\u2013iii.","journal-title":"Journal of the Association for Information Systems"},{"issue":"10","key":"352_CR34","doi-asserted-by":"crossref","first-page":"922","DOI":"10.1016\/j.ijmedinf.2013.06.013","volume":"82","author":"F Nikayin","year":"2013","unstructured":"Nikayin, F., De Reuver, M., & It\u00e4l\u00e4, T. (2013). Collective action for a common service platform for independent living services. International Journal of Medical Informatics, 82(10), 922\u2013939.","journal-title":"International Journal of Medical Informatics"},{"key":"352_CR35","doi-asserted-by":"crossref","DOI":"10.4159\/9780674041660","volume-title":"The logic of collective action","author":"M Olson","year":"1965","unstructured":"Olson, M. (1965). The logic of collective action. Cambridge: Harvard University Press."},{"issue":"2","key":"352_CR36","doi-asserted-by":"publisher","first-page":"142","DOI":"10.1080\/10196780701296386","volume":"17","author":"J Ondrus","year":"2007","unstructured":"Ondrus, J., & Pigneur, Y. (2007). Cross-industry preferences for development of Mobile payments in Switzerland. Electronic Markets, 17(2), 142\u2013152. https:\/\/doi.org\/10.1080\/10196780701296386 .","journal-title":"Electronic Markets"},{"issue":"1","key":"352_CR37","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1287\/isre.2.1.1","volume":"2","author":"WJ Orlikowski","year":"1991","unstructured":"Orlikowski, W. J., & Baroudi, J. J. (1991). Studying information technology in organizations: Research approaches and assumptions. Information Systems Research, 2(1), 1\u201328.","journal-title":"Information Systems Research"},{"issue":"3","key":"352_CR38","doi-asserted-by":"crossref","first-page":"137","DOI":"10.1257\/jep.14.3.137","volume":"14","author":"E Ostrom","year":"2000","unstructured":"Ostrom, E. (2000). Collective action and the evolution of social norms. Journal of Economic Perspectives, 14(3), 137\u2013158.","journal-title":"Journal of Economic Perspectives"},{"issue":"10","key":"352_CR39","doi-asserted-by":"crossref","first-page":"1486","DOI":"10.1002\/smj.2292","volume":"36","author":"P Ozcan","year":"2015","unstructured":"Ozcan, P., & Santos, F. M. (2015). The market that never was: Turf wars and failed alliances in mobile payments. Strategic Management Journal, 36(10), 1486\u20131512.","journal-title":"Strategic Management Journal"},{"issue":"2","key":"352_CR40","doi-asserted-by":"crossref","first-page":"617","DOI":"10.25300\/MISQ\/2013\/37.2.13","volume":"37","author":"Pagani","year":"2013","unstructured":"Pagani. (2013). Digital business strategy and value creation: Framing the dynamic cycle of control points. MIS Quarterly, 37(2), 617\u2013632.","journal-title":"MIS Quarterly"},{"unstructured":"Peltoniemi, M., & Vuori, E. (2004). Business ecosystem as the new approach to complex adaptive business environments. In Proceedings of eBusiness research forum, 2, 267\u2013281.","key":"352_CR41"},{"key":"352_CR42","first-page":"222","volume-title":"Doing research that is useful in theory and practice","author":"AM Pettigrew","year":"1985","unstructured":"Pettigrew, A. M. (1985). Contextualist research: A natural way to link theory and practice. In E. E. Lawler (Ed.), Doing research that is useful in theory and practice (pp. 222\u2013273). San Francisco: Jossey Bass."},{"issue":"6","key":"352_CR43","doi-asserted-by":"crossref","first-page":"649","DOI":"10.1111\/j.1467-6486.1987.tb00467.x","volume":"24","author":"AM Pettigrew","year":"1987","unstructured":"Pettigrew, A. M. (1987). Context and action in the transformation of the firm. Journal of Management Studies, 24(6), 649\u2013670.","journal-title":"Journal of Management Studies"},{"issue":"3","key":"352_CR44","doi-asserted-by":"crossref","first-page":"267","DOI":"10.1287\/orsc.1.3.267","volume":"1","author":"AM Pettigrew","year":"1990","unstructured":"Pettigrew, A. M. (1990). Longitudinal field research on change: Theory and practice. Organization Science, 1(3), 267\u2013292.","journal-title":"Organization Science"},{"issue":"4","key":"352_CR45","doi-asserted-by":"crossref","first-page":"697","DOI":"10.2307\/3069411","volume":"44","author":"AM Pettigrew","year":"2001","unstructured":"Pettigrew, A. M., Woodman, R. W., & Cameron, K. S. (2001). Studying organizational change and development: Challenges for future research. Academy of Management Journal, 44(4), 697\u2013713.","journal-title":"Academy of Management Journal"},{"unstructured":"Rukanova, B., Henriksen, H. Z., Raesfeld, A. von, Stijn, E. van, Tan, Y.H. (2008). A Collective Action Perspective on Technological Innovation in Business\/ Government Networks. ECIS, In Proceedings of the EIS (2008). Available online at: https:\/\/aisel.aisnet.org\/cgi\/viewcontent.cgi?article=1009&context=eis2008 . Accessed 4 June 2019","key":"352_CR46"},{"unstructured":"Rukanova, B., Henriksen, H. Z., van Stijn, E., and Tan, Y.H. (2009): Bringing IS innovation in a highly-regulated environment: a collective action perspective. Research Memorandum 2009, Vrije Universiteit Amsterdam. Available online at: ftp:\/\/ftp.repec.org\/opt\/ReDIF\/RePEc\/vua\/wpaper\/pdf\/20090012.pdf .","key":"352_CR47"},{"doi-asserted-by":"crossref","unstructured":"Rukanova, B., Henningsson, S., Henriksen, H.Z., Tan, Y.H. (2018). Digital Trade Infrastructures: A Framework for Analysis. Complex Systems Informatics and Modeling Quarterly, 14, 1-21.","key":"352_CR48","DOI":"10.7250\/csimq.2018-14.01"},{"key":"352_CR49","doi-asserted-by":"publisher","first-page":"1","DOI":"10.2307\/2110212","volume":"13","author":"RH Salisbury","year":"1969","unstructured":"Salisbury, R. H. (1969). An exchange theory of interest groups. Midwest Journal of Political Science, 13, 1\u201332. https:\/\/doi.org\/10.2307\/2110212 .","journal-title":"Midwest Journal of Political Science"},{"issue":"4","key":"352_CR50","doi-asserted-by":"crossref","first-page":"220","DOI":"10.17705\/1jais.00356","volume":"15","author":"TA Sanner","year":"2014","unstructured":"Sanner, T. A., Manda, T. D., & Nielsen, P. (2014). Grafting: Balancing control and cultivation in information infrastructure innovation. Journal of the Association for Information Systems, 15(4), 220\u2013243.","journal-title":"Journal of the Association for Information Systems"},{"issue":"3","key":"352_CR51","doi-asserted-by":"crossref","first-page":"377","DOI":"10.1177\/00027649921955326","volume":"43","author":"SL Star","year":"1999","unstructured":"Star, S. L. (1999). The ethnography of infrastructure. American Behavioral Scientist, 43(3), 377\u2013391.","journal-title":"American Behavioral Scientist"},{"issue":"8","key":"352_CR52","doi-asserted-by":"crossref","first-page":"3008","DOI":"10.1016\/j.jbusres.2016.02.034","volume":"69","author":"K Storbacka","year":"2016","unstructured":"Storbacka, K., Brodie, R. J., B\u00f6hmann, T., Maglio, P. P., & Nenonen, S. (2016). Actor engagement as a microfoundation for value co-creation. Journal of Business Research, 69(8), 3008\u20133017.","journal-title":"Journal of Business Research"},{"unstructured":"Streeck, W. (1990). Interest heterogeneity and organizing capacity: Two class logics of collective action, Estudios\/Working Papers (Centro de Estudios Avanzados en Ciencias Sociales), vol. 2.","key":"352_CR53"},{"issue":"4","key":"352_CR54","doi-asserted-by":"crossref","first-page":"748","DOI":"10.1287\/isre.1100.0318","volume":"21","author":"D Tilson","year":"2010","unstructured":"Tilson, D., Lyytinen, K., & S\u00f8rensen, C. (2010). Research commentary - digital infrastructures: The missing IS research agenda. Information Systems Research, 21(4), 748\u2013759.","journal-title":"Information Systems Research"},{"doi-asserted-by":"crossref","unstructured":"Van de Ven (2005). Running in packs to develop knowledge-intensive technologies. MIS Quarterly, 29 (2), Special Issue on Information Technologies and Knowledge Management, 365\u2013377.","key":"352_CR55","DOI":"10.2307\/25148683"},{"unstructured":"Van Stijn, E., Rukanova, B.; Wensley, A., Tan, Y.H. (2009). Moving an eInnovation from a living lab to the real world: Politically savvy framing in ITAIDE's beer living lab\" BLED 2009 Proceedings. Paper 31. http:\/\/aisel.aisnet.org\/bled2009\/31 . Accessed 4 June 2019","key":"352_CR56"},{"issue":"1","key":"352_CR57","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1007\/s11747-007-0069-6","volume":"36","author":"SL Vargo","year":"2008","unstructured":"Vargo, S. L., & Lusch, R. F. (2008). Service dominant logic: Continuing the evolution. Journal of the Academy of Marketing Science, 36(1), 1\u201310.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"3","key":"352_CR58","doi-asserted-by":"crossref","first-page":"145","DOI":"10.1016\/j.emj.2008.04.003","volume":"26","author":"SL Vargo","year":"2008","unstructured":"Vargo, S. L., Maglio, P. P., & Akaka, M. A. (2008). On value and value co-creation: A service systems and service logic perspective. European Management Journal, 26(3), 145\u2013152.","journal-title":"European Management Journal"},{"key":"352_CR59","volume-title":"Interpreting information systems in organizations","author":"G Walsham","year":"1993","unstructured":"Walsham, G. (1993). Interpreting information systems in organizations. Chichester: Wiley."},{"issue":"2","key":"352_CR60","doi-asserted-by":"crossref","first-page":"74","DOI":"10.1057\/ejis.1995.9","volume":"4","author":"G Walsham","year":"1995","unstructured":"Walsham, G. (1995). Interpretive case studies in IS research: Nature and method. European Journal of Information Systems, 4(2), 74\u201381.","journal-title":"European Journal of Information Systems"},{"issue":"3","key":"352_CR61","doi-asserted-by":"crossref","first-page":"320","DOI":"10.1057\/palgrave.ejis.3000589","volume":"15","author":"G Walsham","year":"2006","unstructured":"Walsham, G. (2006). Doing interpretive research. European Journal of Information Systems, 15(3), 320\u2013330.","journal-title":"European Journal of Information Systems"},{"issue":"5","key":"352_CR62","doi-asserted-by":"crossref","first-page":"1582","DOI":"10.1177\/0149206310363308","volume":"38","author":"J Walter","year":"2012","unstructured":"Walter, J., Kellermanns, F. W., & Lechner, C. (2012). Decision making within and between organizations rationality, politics, and alliance performance. Journal of Management, 38(5), 1582\u20131610.","journal-title":"Journal of Management"},{"key":"352_CR63","doi-asserted-by":"publisher","first-page":"2863","DOI":"10.1016\/j.jbusres.2015.12.055","volume":"69","author":"L Witell","year":"2015","unstructured":"Witell, L., Snyder, H., Gustafsson, A., Fombelle, P., & Kristensson, P. (2015). Defining service innovation: A review and synthesis. Journal of Business Research, 69, 2863\u20132872. https:\/\/doi.org\/10.1016\/j.jbusres.2015.12.055 .","journal-title":"Journal of Business Research"},{"issue":"4","key":"352_CR64","doi-asserted-by":"crossref","first-page":"724","DOI":"10.1287\/isre.1100.0322","volume":"21","author":"Y Yoo","year":"2010","unstructured":"Yoo, Y., Henfridsson, O., & Lyytinen, K. (2010). Research commentary-the new organizing logic of digital innovation: An agenda for information systems research. Information Systems Research, 21(4), 724\u2013735.","journal-title":"Information Systems Research"},{"key":"352_CR65","doi-asserted-by":"crossref","first-page":"1398","DOI":"10.1287\/orsc.1120.0771","volume":"23","author":"Y Yoo","year":"2012","unstructured":"Yoo, Y., Boland, R. J., Jr., Lyytinen, K., & Majchrzak, A. (2012). Organizing for innovation in the digitized world. Organization Science., 23, 1398\u20131408.","journal-title":"Organization Science."}],"container-title":["Electronic Markets"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12525-019-00352-z.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s12525-019-00352-z\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12525-019-00352-z.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,7,20]],"date-time":"2024-07-20T10:10:02Z","timestamp":1721470202000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s12525-019-00352-z"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019,6,28]]},"references-count":65,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2020,3]]}},"alternative-id":["352"],"URL":"https:\/\/doi.org\/10.1007\/s12525-019-00352-z","relation":{},"ISSN":["1019-6781","1422-8890"],"issn-type":[{"type":"print","value":"1019-6781"},{"type":"electronic","value":"1422-8890"}],"subject":[],"published":{"date-parts":[[2019,6,28]]},"assertion":[{"value":"5 October 2018","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"27 May 2019","order":2,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"28 June 2019","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}