{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,5]],"date-time":"2026-05-05T11:47:31Z","timestamp":1777981651495,"version":"3.51.4"},"reference-count":81,"publisher":"Springer Science and Business Media LLC","issue":"1","license":[{"start":{"date-parts":[[2025,1,11]],"date-time":"2025-01-11T00:00:00Z","timestamp":1736553600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2025,1,11]],"date-time":"2025-01-11T00:00:00Z","timestamp":1736553600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Electron Markets"],"published-print":{"date-parts":[[2025,12]]},"DOI":"10.1007\/s12525-024-00748-6","type":"journal-article","created":{"date-parts":[[2025,1,10]],"date-time":"2025-01-10T22:18:51Z","timestamp":1736547531000},"update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":4,"title":["The influence of similarity heuristics on evaluation deviation: Evidence from an online crowdsourced Q&amp;A healthcare platform"],"prefix":"10.1007","volume":"35","author":[{"given":"Yifan","family":"He","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8343-372X","authenticated-orcid":false,"given":"Min","family":"Zhang","sequence":"additional","affiliation":[]},{"given":"Tianshi","family":"Wu","sequence":"additional","affiliation":[]},{"given":"Xitong","family":"Guo","sequence":"additional","affiliation":[]},{"given":"Doug","family":"Vogel","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2025,1,11]]},"reference":[{"key":"748_CR1","doi-asserted-by":"publisher","unstructured":"Agichtein, E., Castillo, C., Donato, D., Gionis, A., & Mishne, G. (2008). Finding high-quality content in social media. Proceedings of the international conference on Web search and web data mining - WSDM \u201908 (p. 183). ACM Press. https:\/\/doi.org\/10.1145\/1341531.1341557","DOI":"10.1145\/1341531.1341557"},{"issue":"1","key":"748_CR2","doi-asserted-by":"publisher","first-page":"e13534","DOI":"10.2196\/13534","volume":"22","author":"F Ameri","year":"2020","unstructured":"Ameri, F., Keeling, K., & Salehnejad, R. (2020). You get what you pay for on health care question and answer platforms: Nonparticipant observational study. Journal of Medical Internet Research, 22(1), e13534. https:\/\/doi.org\/10.2196\/13534","journal-title":"Journal of Medical Internet Research"},{"issue":"5","key":"748_CR3","doi-asserted-by":"publisher","first-page":"637","DOI":"10.1108\/AJIM-01-2019-0002","volume":"71","author":"Z Bao","year":"2019","unstructured":"Bao, Z., & Han, Z. (2019). What drives users\u2019 participation in online social Q&A communities? An empirical study based on social cognitive theory. Aslib Journal of Information Management, 71(5), 637\u2013656. https:\/\/doi.org\/10.1108\/AJIM-01-2019-0002","journal-title":"Aslib Journal of Information Management"},{"issue":"2","key":"748_CR4","first-page":"147","volume":"49","author":"KD Bertakis","year":"2000","unstructured":"Bertakis, K. D., Azari, R., Helms, L. J., Callahan, E. J., & Robbins, J. A. (2000). Gender differences in the utilization of health care services. Journal of Family Practice, 49(2), 147\u2013152.","journal-title":"Journal of Family Practice"},{"issue":"2","key":"748_CR5","doi-asserted-by":"publisher","first-page":"e13830","DOI":"10.2196\/13830","volume":"22","author":"S Bidmon","year":"2020","unstructured":"Bidmon, S., Elshiewy, O., Terlutter, R., & Boztug, Y. (2020). What patients value in physicians: Analyzing drivers of patient satisfaction using physician-rating website data. Journal of Medical Internet Research, 22(2), e13830. https:\/\/doi.org\/10.2196\/13830","journal-title":"Journal of Medical Internet Research"},{"key":"748_CR6","doi-asserted-by":"publisher","first-page":"272","DOI":"10.1016\/j.jretconser.2018.01.001","volume":"41","author":"LA Book","year":"2018","unstructured":"Book, L. A., Tanford, S., & Chang, W. (2018). Customer reviews are not always informative: The impact of effortful versus heuristic processing. Journal of Retailing and Consumer Services, 41, 272\u2013280. https:\/\/doi.org\/10.1016\/j.jretconser.2018.01.001","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"2","key":"748_CR7","doi-asserted-by":"publisher","first-page":"179","DOI":"10.1016\/j.amepre.2013.10.016","volume":"46","author":"DC Brabham","year":"2014","unstructured":"Brabham, D. C., Ribisl, K. M., Kirchner, T. R., & Bernhardt, J. M. (2014). Crowdsourcing applications for public health. American Journal of Preventive Medicine, 46(2), 179\u2013187. https:\/\/doi.org\/10.1016\/j.amepre.2013.10.016","journal-title":"American Journal of Preventive Medicine"},{"issue":"1","key":"748_CR8","doi-asserted-by":"publisher","first-page":"45","DOI":"10.1016\/j.jesp.2013.09.005","volume":"50","author":"AS Chaxel","year":"2014","unstructured":"Chaxel, A. S. (2014). The impact of procedural priming of selective accessibility on self-generated and experimenter-provided anchors. Journal of Experimental Social Psychology, 50(1), 45\u201351. https:\/\/doi.org\/10.1016\/j.jesp.2013.09.005","journal-title":"Journal of Experimental Social Psychology"},{"issue":"3","key":"748_CR9","doi-asserted-by":"publisher","first-page":"867","DOI":"10.1287\/isre.2022.1158","volume":"34","author":"C Chen","year":"2023","unstructured":"Chen, C., & Walker, D. (2023). A bitter pill to swallow? The consequences of patient evaluation in online health question-and-answer platforms. Information Systems Research, 34(3), 867\u2013889. https:\/\/doi.org\/10.1287\/isre.2022.1158","journal-title":"Information Systems Research"},{"key":"748_CR10","doi-asserted-by":"publisher","unstructured":"Chen, L., Rai, A., Chen, W., & Guo, X. (2024). Signaling effects under dynamic capacity in online matching platforms\u202f: Evidence from online health consultation communities. Information Systems Research https:\/\/doi.org\/10.1287\/isre.2021.0150","DOI":"10.1287\/isre.2021.0150"},{"issue":"3\u20134","key":"748_CR11","doi-asserted-by":"publisher","first-page":"237","DOI":"10.1016\/j.lisr.2018.09.005","volume":"40","author":"SKW Chu","year":"2018","unstructured":"Chu, S. K. W., Huang, H., Wong, W. N. M., van Ginneken, W. F., Wu, K. M., & Hung, M. Y. (2018). Quality and clarity of health information on Q&A sites. Library and Information Science Research, 40(3\u20134), 237\u2013244. https:\/\/doi.org\/10.1016\/j.lisr.2018.09.005","journal-title":"Library and Information Science Research"},{"key":"748_CR12","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.chb.2018.05.021","volume":"87","author":"AYK Chua","year":"2018","unstructured":"Chua, A. Y. K., & Banerjee, S. (2018). Intentions to trust and share online health rumors: An experiment with medical professionals. Computers in Human Behavior, 87, 1\u20139. https:\/\/doi.org\/10.1016\/j.chb.2018.05.021","journal-title":"Computers in Human Behavior"},{"issue":"5","key":"748_CR13","doi-asserted-by":"publisher","first-page":"e16246","DOI":"10.2196\/16246","volume":"22","author":"Y Dang","year":"2020","unstructured":"Dang, Y., Guo, S., Guo, X., & Vogel, D. (2020). Privacy protection in online health communities: Natural experimental empirical study. Journal of Medical Internet Research, 22(5), e16246. https:\/\/doi.org\/10.2196\/16246","journal-title":"Journal of Medical Internet Research"},{"key":"748_CR14","unstructured":"Dasgupta, T., & Dey, L. (2016). Automatic scoring for innovativeness of textual ideas. AAAI Workshop - Technical Report, WS-16\u201301-, 507\u2013511."},{"key":"748_CR15","doi-asserted-by":"publisher","first-page":"48","DOI":"10.1609\/hcomp.v9i1.18939","volume":"9","author":"T Draws","year":"2021","unstructured":"Draws, T., Rieger, A., Inel, O., Gadiraju, U., & Tintarev, N. (2021). A checklist to combat cognitive biases in crowdsourcing. Proceedings of the AAAI Conference on Human Computation and Crowdsourcing, 9, 48\u201359. https:\/\/doi.org\/10.1609\/hcomp.v9i1.18939","journal-title":"Proceedings of the AAAI Conference on Human Computation and Crowdsourcing"},{"issue":"3","key":"748_CR16","doi-asserted-by":"publisher","first-page":"429","DOI":"10.1016\/j.im.2018.08.003","volume":"56","author":"Z Du","year":"2019","unstructured":"Du, Z., Li, M., & Wang, K. (2019). \u201cThe more options, the better?\u201d Investigating the impact of the number of options on backers\u2019 decisions in reward-based crowdfunding projects. Information and Management, 56(3), 429\u2013444. https:\/\/doi.org\/10.1016\/j.im.2018.08.003","journal-title":"Information and Management"},{"issue":"5","key":"748_CR17","doi-asserted-by":"publisher","first-page":"391","DOI":"10.1111\/1467-9280.00372","volume":"12","author":"N Epley","year":"2001","unstructured":"Epley, N., & Gilovich, T. (2001). Putting adjustment back in the anchoring and adjustment heuristic: Differential processing of self-generated and experimenter-provided anchors. Psychological Science, 12(5), 391\u2013396. https:\/\/doi.org\/10.1111\/1467-9280.00372","journal-title":"Psychological Science"},{"issue":"4","key":"748_CR18","doi-asserted-by":"publisher","first-page":"311","DOI":"10.1111\/j.1467-9280.2006.01704.x","volume":"17","author":"N Epley","year":"2006","unstructured":"Epley, N., & Gilovich, T. (2006). The anchoring-and-adjustment heuristic. Psychological Science, 17(4), 311\u2013318. https:\/\/doi.org\/10.1111\/j.1467-9280.2006.01704.x","journal-title":"Psychological Science"},{"issue":"3","key":"748_CR19","doi-asserted-by":"publisher","first-page":"327","DOI":"10.1037\/0022-3514.87.3.327","volume":"87","author":"N Epley","year":"2004","unstructured":"Epley, N., Keysar, B., Van Boven, L., & Gilovich, T. (2004). Perspective taking as egocentric anchoring and adjustment. Journal of Personality and Social Psychology, 87(3), 327\u2013339. https:\/\/doi.org\/10.1037\/0022-3514.87.3.327","journal-title":"Journal of Personality and Social Psychology"},{"issue":"2","key":"748_CR20","doi-asserted-by":"publisher","first-page":"629","DOI":"10.1287\/isre.2022.1145","volume":"34","author":"W Fan","year":"2023","unstructured":"Fan, W., Zhou, Q., Qiu, L., & Kumar, S. (2023). Should doctors open online consultation services? An empirical investigation of their impact on offline appointments. Information Systems Research, 34(2), 629\u2013651. https:\/\/doi.org\/10.1287\/isre.2022.1145","journal-title":"Information Systems Research"},{"issue":"1","key":"748_CR21","doi-asserted-by":"publisher","first-page":"35","DOI":"10.1016\/j.socec.2010.10.008","volume":"40","author":"A Furnham","year":"2011","unstructured":"Furnham, A., & Boo, H. C. (2011). A literature review of the anchoring effect. The Journal of Socio-Economics, 40(1), 35\u201342. https:\/\/doi.org\/10.1016\/j.socec.2010.10.008","journal-title":"The Journal of Socio-Economics"},{"key":"748_CR22","doi-asserted-by":"crossref","unstructured":"G (Gordon)., Gao, B. N., Greenwood, R., Agarwal, J. S., & McCullough. (2015). Vocal minority and silent majority: How do online ratings reflect population perceptions of quality? MIS Quarterly, 39(3), 565\u2013589.","DOI":"10.25300\/MISQ\/2015\/39.3.03"},{"key":"748_CR23","doi-asserted-by":"publisher","first-page":"451","DOI":"10.1146\/annurev-psych-120709-145346","volume":"62","author":"G Gigerenzer","year":"2011","unstructured":"Gigerenzer, G., & Gaissmaier, W. (2011). Heuristic decision making. Annual Review of Psychology, 62, 451\u2013482. https:\/\/doi.org\/10.1146\/annurev-psych-120709-145346","journal-title":"Annual Review of Psychology"},{"key":"748_CR24","doi-asserted-by":"publisher","first-page":"137","DOI":"10.1016\/j.chb.2017.12.023","volume":"81","author":"T Guan","year":"2018","unstructured":"Guan, T., Wang, L., Jin, J., & Song, X. (2018). Knowledge contribution behavior in online Q&A communities: An empirical investigation. Computers in Human Behavior, 81, 137\u2013147. https:\/\/doi.org\/10.1016\/j.chb.2017.12.023","journal-title":"Computers in Human Behavior"},{"key":"748_CR25","doi-asserted-by":"publisher","first-page":"e43533","DOI":"10.2196\/43533","volume":"7","author":"S Guo","year":"2023","unstructured":"Guo, S., Dang, Y., Vogel, D., & She, B. (2023). The effect of offline medical resource distribution on online physician-patient interaction: Empirical study with online and offline data. JMIR Formative Research, 7, e43533. https:\/\/doi.org\/10.2196\/43533","journal-title":"JMIR Formative Research"},{"issue":"2","key":"748_CR26","doi-asserted-by":"publisher","first-page":"487","DOI":"10.1080\/07421222.2017.1334480","volume":"34","author":"S Guo","year":"2017","unstructured":"Guo, S., Guo, X., Fang, Y., & Vogel, D. (2017). How doctors gain social and economic returns in online health-care communities: A professional capital perspective. Journal of Management Information Systems, 34(2), 487\u2013519. https:\/\/doi.org\/10.1080\/07421222.2017.1334480","journal-title":"Journal of Management Information Systems"},{"key":"748_CR27","doi-asserted-by":"publisher","unstructured":"Hashavit, A., Wang, H., Lin, R., Stern, T., & Kraus, S. (2021). Understanding and mitigating bias in online health search. Proceedings of the 44th International ACM SIGIR Conference on Research and Development in Information Retrieval (pp. 265\u2013274). ACM. https:\/\/doi.org\/10.1145\/3404835.3462930","DOI":"10.1145\/3404835.3462930"},{"key":"748_CR28","doi-asserted-by":"publisher","first-page":"104781","DOI":"10.1016\/j.ijmedinf.2022.104781","volume":"163","author":"Y He","year":"2022","unstructured":"He, Y., Guo, X., Wu, T., & Vogel, D. (2022). The effect of interactive factors on online health consultation review deviation: An empirical investigation. International Journal of Medical Informatics, 163, 104781. https:\/\/doi.org\/10.1016\/j.ijmedinf.2022.104781","journal-title":"International Journal of Medical Informatics"},{"key":"748_CR29","doi-asserted-by":"publisher","first-page":"102995","DOI":"10.1016\/j.jretconser.2022.102995","volume":"67","author":"X Hu","year":"2022","unstructured":"Hu, X., He, L., & Liu, J. (2022). Status reinforcing: Unintended rating bias on online shopping platforms. Journal of Retailing and Consumer Services, 67, 102995.","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"4","key":"748_CR30","doi-asserted-by":"publisher","first-page":"680","DOI":"10.1108\/OIR-05-2021-0248","volume":"47","author":"Y Hu","year":"2023","unstructured":"Hu, Y., & Zhou, S. (2023). Will reviewer recommendation source and cured status bias review helpfulness in online health community? Online Information Review, 47(4), 680\u2013696. https:\/\/doi.org\/10.1108\/OIR-05-2021-0248","journal-title":"Online Information Review"},{"issue":"5","key":"748_CR31","doi-asserted-by":"publisher","first-page":"926","DOI":"10.1093\/jcr\/ucac051","volume":"49","author":"S Huang","year":"2023","unstructured":"Huang, S., & Lee, L. (2023). The 5S\u2019s of consumer health: A framework and curation of JCR articles on health and medical decision-making. Journal of Consumer Research, 49(5), 926\u2013939. https:\/\/doi.org\/10.1093\/jcr\/ucac051","journal-title":"Journal of Consumer Research"},{"issue":"3","key":"748_CR32","doi-asserted-by":"publisher","first-page":"103606","DOI":"10.1016\/j.im.2022.103606","volume":"59","author":"TL James","year":"2022","unstructured":"James, T. L., Villacis Calderon, E. D., B\u00e9langer, F., & Lowry, P. B. (2022). The mediating role of group dynamics in shaping received social support from active and passive use in online health communities. Information & Management, 59(3), 103606. https:\/\/doi.org\/10.1016\/j.im.2022.103606","journal-title":"Information & Management"},{"key":"748_CR33","doi-asserted-by":"publisher","first-page":"91","DOI":"10.1016\/j.ijmedinf.2015.11.002","volume":"86","author":"J Jin","year":"2016","unstructured":"Jin, J., Yan, X., Li, Y., & Li, Y. (2016). How users adopt healthcare information: An empirical study of an online Q&A community. International Journal of Medical Informatics, 86, 91\u2013103. https:\/\/doi.org\/10.1016\/j.ijmedinf.2015.11.002","journal-title":"International Journal of Medical Informatics"},{"issue":"1","key":"748_CR34","doi-asserted-by":"publisher","first-page":"17","DOI":"10.1007\/s12525-024-00700-8","volume":"34","author":"L Jing","year":"2024","unstructured":"Jing, L., Shan, W., Evans, R. D., & Shi, X. (2024). Getting to know my disease better: The influence of linguistic features of patients\u2019 self-disclosure on physicians\u2019 social support in online health consultation. Electronic Markets, 34(1), 17. https:\/\/doi.org\/10.1007\/s12525-024-00700-8","journal-title":"Electronic Markets"},{"key":"748_CR35","doi-asserted-by":"publisher","unstructured":"KC, DS. (2020). Heuristic thinking in patient care. Management Science, 66(6), 2545\u20132563. https:\/\/doi.org\/10.1287\/mnsc.2019.3332","DOI":"10.1287\/mnsc.2019.3332"},{"issue":"4","key":"748_CR36","doi-asserted-by":"publisher","first-page":"709","DOI":"10.1016\/j.cell.2014.10.039","volume":"159","author":"BK Kennedy","year":"2014","unstructured":"Kennedy, B. K., Berger, S. L., Brunet, A., Campisi, J., Cuervo, A. M., Epel, E. S., Franceschi, C., Lithgow, G. J., Morimoto, R. I., Pessin, J. E., Rando, T. A., Richardson, A., Schadt, E. E., Wyss-Coray, T., & Sierra, F. (2014). Geroscience: Linking aging to chronic disease. Cell, 159(4), 709\u2013713. https:\/\/doi.org\/10.1016\/j.cell.2014.10.039","journal-title":"Cell"},{"issue":"1","key":"748_CR37","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1002\/meet.1450440256","volume":"44","author":"S Kim","year":"2007","unstructured":"Kim, S., Oh, J. S., & Oh, S. (2007). Best-answer selection criteria in a social Q&A site from the user-oriented relevance perspective. Proceedings of the American Society for Information Science and Technology, 44(1), 1\u201315. https:\/\/doi.org\/10.1002\/meet.1450440256","journal-title":"Proceedings of the American Society for Information Science and Technology"},{"issue":"2","key":"748_CR38","doi-asserted-by":"publisher","first-page":"201","DOI":"10.1086\/269029","volume":"51","author":"JA Krosnick","year":"1987","unstructured":"Krosnick, J. A., & Alwin, D. F. (1987). An evaluation of a cognitive theory of response-order effects in survey measurement. Public Opinion Quarterly, 51(2), 201\u2013219. https:\/\/doi.org\/10.1086\/269029","journal-title":"Public Opinion Quarterly"},{"issue":"2","key":"748_CR39","doi-asserted-by":"publisher","first-page":"215","DOI":"10.1016\/S0191-8869(00)00130-6","volume":"31","author":"M Lauriola","year":"2001","unstructured":"Lauriola, M., & Levin, I. P. (2001). Personality traits and risky decision-making in a controlled experimental task: An exploratory study. Personality and Individual Differences, 31(2), 215\u2013226. https:\/\/doi.org\/10.1016\/S0191-8869(00)00130-6","journal-title":"Personality and Individual Differences"},{"issue":"1","key":"748_CR40","doi-asserted-by":"publisher","first-page":"60","DOI":"10.1177\/09567976211024254","volume":"33","author":"CY Lee","year":"2022","unstructured":"Lee, C. Y., & Morewedge, C. K. (2022). Noise increases anchoring effects. Psychological Science, 33(1), 60\u201375. https:\/\/doi.org\/10.1177\/09567976211024254","journal-title":"Psychological Science"},{"key":"748_CR41","doi-asserted-by":"publisher","first-page":"42","DOI":"10.1016\/j.elerap.2017.03.001","volume":"22","author":"JH Lee","year":"2017","unstructured":"Lee, J. H., Jung, S. H., & Park, J. H. (2017). The role of entropy of review text sentiments on online WOM and movie box office sales. Electronic Commerce Research and Applications, 22, 42\u201352. https:\/\/doi.org\/10.1016\/j.elerap.2017.03.001","journal-title":"Electronic Commerce Research and Applications"},{"issue":"2","key":"748_CR42","doi-asserted-by":"publisher","first-page":"579","DOI":"10.25300\/MISQ\/2019\/14160","volume":"43","author":"S Lee","year":"2019","unstructured":"Lee, S., Rui, H., & Whinston, A. B. (2019). Is best answer really the best answer? The politeness bias. MIS Quarterly, 43(2), 579\u2013600. https:\/\/doi.org\/10.25300\/MISQ\/2019\/14160","journal-title":"The politeness bias. MIS Quarterly"},{"issue":"6","key":"748_CR43","doi-asserted-by":"publisher","first-page":"1032","DOI":"10.1016\/j.jbi.2011.08.008","volume":"44","author":"F Liu","year":"2011","unstructured":"Liu, F., Antieau, L. D., & Yu, H. (2011). Toward automated consumer question answering: Automatically separating consumer questions from professional questions in the healthcare domain. Journal of Biomedical Informatics, 44(6), 1032\u20131038. https:\/\/doi.org\/10.1016\/j.jbi.2011.08.008","journal-title":"Journal of Biomedical Informatics"},{"key":"748_CR44","doi-asserted-by":"publisher","unstructured":"Liu, Q., Liao, K., & Wei, Z. (2018). Automatic acceptance prediction for answers in online healthcare community. 2018 IEEE International Conference on Bioinformatics and Biomedicine (BIBM) (pp. 1262\u20131265). IEEE. https:\/\/doi.org\/10.1109\/BIBM.2018.8621209","DOI":"10.1109\/BIBM.2018.8621209"},{"issue":"1","key":"748_CR45","doi-asserted-by":"publisher","first-page":"391","DOI":"10.25300\/MISQ\/2020\/15102","volume":"44","author":"Qianqian Ben Liu","year":"2020","unstructured":"Liu, Qianqian Ben, Liu, X., & Guo, X. (2020). The effects of participating in a physician-driven online health community in managing chronic disease: Evidence from two natural experiments. MIS Quarterly, 44(1), 391\u2013419. https:\/\/doi.org\/10.25300\/MISQ\/2020\/15102","journal-title":"MIS Quarterly"},{"issue":"5","key":"748_CR46","doi-asserted-by":"publisher","first-page":"103360","DOI":"10.1016\/j.im.2020.103360","volume":"59","author":"S Liu","year":"2022","unstructured":"Liu, S., Wang, H., Gao, B., & Deng, Z. (2022). Doctors\u2019 provision of online health consultation service and patient review valence: Evidence from a quasi-experiment. Information & Management, 59(5), 103360. https:\/\/doi.org\/10.1016\/j.im.2020.103360","journal-title":"Information & Management"},{"issue":"4","key":"748_CR47","doi-asserted-by":"publisher","first-page":"1073","DOI":"10.1080\/07421222.2020.1831775","volume":"37","author":"R Mousavi","year":"2020","unstructured":"Mousavi, R., Raghu, T. S., & Frey, K. (2020). Harnessing artificial intelligence to improve the quality of answers in online question-answering health forums. Journal of Management Information Systems, 37(4), 1073\u20131098. https:\/\/doi.org\/10.1080\/07421222.2020.1831775","journal-title":"Journal of Management Information Systems"},{"issue":"12","key":"748_CR48","doi-asserted-by":"publisher","first-page":"1","DOI":"10.2196\/jmir.6612","volume":"18","author":"K Okike","year":"2016","unstructured":"Okike, K., Peter-Bibb, T. K., Xie, K. C., & Okike, O. N. (2016). Association between physician online rating and quality of care. Journal of Medical Internet Research, 18(12), 1\u20136. https:\/\/doi.org\/10.2196\/jmir.6612","journal-title":"Journal of Medical Internet Research"},{"key":"748_CR49","doi-asserted-by":"publisher","unstructured":"Oniani, D., & Wang, Y. (2020). A qualitative evaluation of language models on automatic question-answering for COVID-19. Proceedings of the 11th ACM International Conference on Bioinformatics, Computational Biology and Health Informatics, BCB 2020. https:\/\/doi.org\/10.1145\/3388440.3412413","DOI":"10.1145\/3388440.3412413"},{"issue":"3","key":"748_CR50","doi-asserted-by":"publisher","first-page":"913","DOI":"10.1287\/isre.2020.0923","volume":"31","author":"C-H Peng","year":"2020","unstructured":"Peng, C.-H., Yin, D., & Zhang, H. (2020). More than words in medical question-and-answer sites: A content-context congruence perspective. Information Systems Research, 31(3), 913\u201328. https:\/\/doi.org\/10.1287\/isre.2020.0923","journal-title":"Information Systems Research"},{"key":"748_CR51","doi-asserted-by":"publisher","first-page":"115115","DOI":"10.1016\/j.socscimed.2022.115115","volume":"306","author":"A Petersen","year":"2022","unstructured":"Petersen, A., Schermuly, A., & Anderson, A. (2022). A platform for goodness, not for badness\u2019: The heuristics of hope in patients\u2019 evaluations of online health information. Social Science & Medicine, 306, 115115. https:\/\/doi.org\/10.1016\/j.socscimed.2022.115115","journal-title":"Social Science & Medicine"},{"issue":"3","key":"748_CR52","doi-asserted-by":"publisher","first-page":"301","DOI":"10.1080\/01463373.2021.1951790","volume":"69","author":"AM Peterson","year":"2021","unstructured":"Peterson, A. M., & Acevedo Callejas, M. L. (2021). Using dual-process theory and cues of identifiability to explain supportive exchanges on social question and answer sites. Communication Quarterly, 69(3), 301\u2013319. https:\/\/doi.org\/10.1080\/01463373.2021.1951790","journal-title":"Communication Quarterly"},{"issue":"2","key":"748_CR53","doi-asserted-by":"publisher","first-page":"297","DOI":"10.1287\/isre.2019.0885","volume":"31","author":"J Pu","year":"2020","unstructured":"Pu, J., Chen, Y., Qiu, L., & Cheng, H. K. (2020). Does identity disclosure help or hurt user content generation? Social presence, inhibition, and displacement effects. Information Systems Research, 31(2), 297\u2013322. https:\/\/doi.org\/10.1287\/isre.2019.0885","journal-title":"Information Systems Research"},{"issue":"6","key":"748_CR54","doi-asserted-by":"publisher","first-page":"103112","DOI":"10.1016\/j.ipm.2022.103112","volume":"59","author":"Y Qiu","year":"2022","unstructured":"Qiu, Y., Ding, S., Tian, D., Zhang, C., & Zhou, D. (2022). Predicting the quality of answers with less bias in online health question answering communities. Information Processing and Management, 59(6), 103112. https:\/\/doi.org\/10.1016\/j.ipm.2022.103112","journal-title":"Information Processing and Management"},{"issue":"1","key":"748_CR55","doi-asserted-by":"publisher","first-page":"23","DOI":"10.1002\/bdm.679","volume":"24","author":"D Read","year":"2011","unstructured":"Read, D., & Grushka-Cockayne, Y. (2011). The similarity heuristic. Journal of Behavioral Decision Making, 24(1), 23\u201346. https:\/\/doi.org\/10.1002\/bdm.679","journal-title":"Journal of Behavioral Decision Making"},{"issue":"2","key":"748_CR56","doi-asserted-by":"publisher","first-page":"479","DOI":"10.1007\/s40685-018-0069-z","volume":"12","author":"PG Roetzel","year":"2019","unstructured":"Roetzel, P. G. (2019). Information overload in the information age: A review of the literature from business administration, business psychology, and related disciplines with a bibliometric approach and framework development. Business Research, 12(2), 479\u2013522. https:\/\/doi.org\/10.1007\/s40685-018-0069-z","journal-title":"Business Research"},{"issue":"531","key":"748_CR57","first-page":"743","volume":"56","author":"G Rubin","year":"2006","unstructured":"Rubin, G., Bate, A., George, A., Shackley, P., & Hall, N. (2006). Preference for access to the GP: A discrete choice experiment. British Journal of General Practice, 56(531), 743\u2013748.","journal-title":"British Journal of General Practice"},{"issue":"2","key":"748_CR58","doi-asserted-by":"publisher","first-page":"200","DOI":"10.1080\/00221309.2018.1551775","volume":"146","author":"JJ Sailors","year":"2019","unstructured":"Sailors, J. J., & Heyman, J. E. (2019). Similarity, multiple estimations, and the anchoring effect. Journal of General Psychology, 146(2), 200\u2013215. https:\/\/doi.org\/10.1080\/00221309.2018.1551775","journal-title":"Journal of General Psychology"},{"key":"748_CR59","doi-asserted-by":"publisher","first-page":"3","DOI":"10.1145\/584091.584093","volume":"5","author":"CE Shannon","year":"2001","unstructured":"Shannon, C. E. (2001). A mathematical theory of communication. ACM SIGMOBILE mobile computing and communications review, 5, 3\u201355. https:\/\/doi.org\/10.1145\/584091.584093","journal-title":"ACM SIGMOBILE mobile computing and communications review"},{"key":"748_CR60","doi-asserted-by":"publisher","first-page":"104093","DOI":"10.1016\/j.ijmedinf.2020.104093","volume":"137","author":"M Shim","year":"2020","unstructured":"Shim, M., & Jo, H. S. (2020). What quality factors matter in enhancing the perceived benefits of online health information sites? Application of the updated DeLone and McLean Information Systems Success Model. International Journal of Medical Informatics, 137, 104093. https:\/\/doi.org\/10.1016\/j.ijmedinf.2020.104093","journal-title":"International Journal of Medical Informatics"},{"issue":"6","key":"748_CR61","doi-asserted-by":"publisher","first-page":"e16704","DOI":"10.2196\/16704","volume":"8","author":"Y Si","year":"2020","unstructured":"Si, Y., Wu, H., & Liu, Q. (2020). Factors influencing doctors\u2019 participation in the provision of medical services through crowdsourced health care information websites: Elaboration-likelihood perspective study. JMIR Medical Informatics, 8(6), e16704. https:\/\/doi.org\/10.2196\/16704","journal-title":"JMIR Medical Informatics"},{"issue":"6","key":"748_CR62","doi-asserted-by":"publisher","first-page":"917","DOI":"10.1037\/a0021540","volume":"99","author":"JP Simmons","year":"2010","unstructured":"Simmons, J. P., LeBoeuf, R. A., & Nelson, L. D. (2010). The effect of accuracy motivation on anchoring and adjustment: Do people adjust from provided anchors? Journal of Personality and Social Psychology, 99(6), 917\u2013932. https:\/\/doi.org\/10.1037\/a0021540","journal-title":"Journal of Personality and Social Psychology"},{"issue":"7","key":"748_CR63","doi-asserted-by":"publisher","first-page":"635","DOI":"10.1001\/jamaoto.2014.818","volume":"140","author":"L Sobin","year":"2014","unstructured":"Sobin, L., & Goyal, P. (2014). Trends of online ratings of otolaryngologists: What do your patients really think of you? JAMA Otolaryngology - Head and Neck Surgery, 140(7), 635\u2013638. https:\/\/doi.org\/10.1001\/jamaoto.2014.818","journal-title":"JAMA Otolaryngology - Head and Neck Surgery"},{"issue":"3","key":"748_CR64","doi-asserted-by":"publisher","first-page":"103944","DOI":"10.1016\/j.im.2024.103944","volume":"61","author":"W Sun","year":"2024","unstructured":"Sun, W., Guo, X., & Kwok, R. C. W. (2024). Emotion or information? Differences and relationships between two types of professional support in online health communities. Information and Management, 61(3), 103944. https:\/\/doi.org\/10.1016\/j.im.2024.103944","journal-title":"Information and Management"},{"issue":"12","key":"748_CR65","doi-asserted-by":"publisher","first-page":"1368","DOI":"10.1002\/asi.24228","volume":"70","author":"Y Sun","year":"2019","unstructured":"Sun, Y., Wang, N., Shen, X., & Zhang, X. (2019). Bias effects, synergistic effects, and information contingency effects: Developing and testing an extended information adoption model in social Q&A. Journal of the Association for Information Science and Technology, 70(12), 1368\u20131382. https:\/\/doi.org\/10.1002\/asi.24228","journal-title":"Journal of the Association for Information Science and Technology"},{"key":"748_CR66","doi-asserted-by":"publisher","first-page":"113292","DOI":"10.1016\/j.jbusres.2022.08.056","volume":"154","author":"D Verma","year":"2023","unstructured":"Verma, D., Prakash Dewani, P., Behl, A., Pereira, V., Dwivedi, Y., & Del Giudice, M. (2023). A meta-analysis of antecedents and consequences of eWOM credibility: Investigation of moderating role of culture and platform type. Journal of Business Research, 154, 113292. https:\/\/doi.org\/10.1016\/j.jbusres.2022.08.056","journal-title":"Journal of Business Research"},{"issue":"1","key":"748_CR67","doi-asserted-by":"publisher","first-page":"440","DOI":"10.1080\/1331677X.2018.1429943","volume":"31","author":"KM Wang","year":"2018","unstructured":"Wang, K. M., & Lee, Y. M. (2018). The impacts of life insurance asymmetrically on health expenditure and economic growth: Dynamic panel threshold approach. Economic Research-Ekonomska Istrazivanja, 31(1), 440\u2013460. https:\/\/doi.org\/10.1080\/1331677X.2018.1429943","journal-title":"Economic Research-Ekonomska Istrazivanja"},{"issue":"5","key":"748_CR68","doi-asserted-by":"publisher","first-page":"1451","DOI":"10.1007\/s10796-021-10148-2","volume":"24","author":"Q Wang","year":"2022","unstructured":"Wang, Q., Chau, M., Peng, C. H., & Ngai, E. W. T. (2022). Using the anchoring effect and the cultural dimensions theory to study customers\u2019 online rating behaviors. Information Systems Frontiers, 24(5), 1451\u20131463. https:\/\/doi.org\/10.1007\/s10796-021-10148-2","journal-title":"Information Systems Frontiers"},{"issue":"1","key":"748_CR69","doi-asserted-by":"publisher","first-page":"1","DOI":"10.7189\/jogh.08.010502","volume":"8","author":"K Wazny","year":"2018","unstructured":"Wazny, K. (2018). Applications of crowdsourcing in health: An overview. Journal of Global Health, 8(1), 1\u201320. https:\/\/doi.org\/10.7189\/jogh.08.010502","journal-title":"Journal of Global Health"},{"key":"748_CR70","doi-asserted-by":"publisher","first-page":"107","DOI":"10.1016\/j.ijmedinf.2017.08.009","volume":"107","author":"H Wu","year":"2017","unstructured":"Wu, H., & Lu, N. (2017). Online written consultation, telephone consultation and offline appointment: An examination of the channel effect in online health communities. International Journal of Medical Informatics, 107, 107\u2013119. https:\/\/doi.org\/10.1016\/j.ijmedinf.2017.08.009","journal-title":"International Journal of Medical Informatics"},{"issue":"12","key":"748_CR71","doi-asserted-by":"publisher","first-page":"7344","DOI":"10.1287\/mnsc.2020.3879","volume":"67","author":"Y Xu","year":"2021","unstructured":"Xu, Y., Armony, M., & Ghose, A. (2021). The interplay between online reviews and physician demand: An empirical investigation. Management Science, 67(12), 7344\u201361. https:\/\/doi.org\/10.1287\/mnsc.2020.3879","journal-title":"Management Science"},{"issue":"3","key":"748_CR72","doi-asserted-by":"publisher","first-page":"192","DOI":"10.1016\/j.elerap.2015.04.001","volume":"14","author":"H Yang","year":"2015","unstructured":"Yang, H., Guo, X., Wu, T., & Ju, X. (2015). Exploring the effects of patient-generated and system-generated information on patients\u2019 online search, evaluation and decision. Electronic Commerce Research and Applications, 14(3), 192\u2013203. https:\/\/doi.org\/10.1016\/j.elerap.2015.04.001","journal-title":"Electronic Commerce Research and Applications"},{"issue":"1","key":"748_CR73","doi-asserted-by":"publisher","first-page":"131","DOI":"10.1287\/isre.2015.0617","volume":"27","author":"D Yin","year":"2016","unstructured":"Yin, D., Mitra, S., & Zhang, H. (2016). When do consumers value positive vs. negative reviews? An empirical investigation of confirmation bias in online word of mouth. Information Systems Research, 27(1), 131\u2013144. https:\/\/doi.org\/10.1287\/isre.2015.0617","journal-title":"Information Systems Research"},{"key":"748_CR74","doi-asserted-by":"publisher","first-page":"303","DOI":"10.1016\/j.chb.2016.11.008","volume":"67","author":"Y Zhang","year":"2017","unstructured":"Zhang, Y., Sun, Y., & Kim, Y. (2017). The influence of individual differences on consumer\u2019s selection of online sources for health information. Computers in Human Behavior, 67, 303\u2013312. https:\/\/doi.org\/10.1016\/j.chb.2016.11.008","journal-title":"Computers in Human Behavior"},{"issue":"3","key":"748_CR75","doi-asserted-by":"publisher","first-page":"103449","DOI":"10.1016\/j.im.2021.103449","volume":"58","author":"J Zhang","year":"2021","unstructured":"Zhang, J., Wang, L., & Wang, K. (2021). Identifying comparable entities from online question-answering contents. Information and Management, 58(3), 103449. https:\/\/doi.org\/10.1016\/j.im.2021.103449","journal-title":"Information and Management"},{"issue":"10","key":"748_CR76","doi-asserted-by":"publisher","first-page":"1179","DOI":"10.1002\/asi.24319","volume":"71","author":"Y Zhang","year":"2020","unstructured":"Zhang, Y., Li, X., & Fan, W. (2020). User adoption of physician\u2019s replies in an online health community: An empirical study. Journal of the Association for Information Science and Technology, 71(10), 1179\u20131191. https:\/\/doi.org\/10.1002\/asi.24319","journal-title":"Journal of the Association for Information Science and Technology"},{"issue":"8","key":"748_CR77","doi-asserted-by":"publisher","first-page":"1129","DOI":"10.17705\/1jais.00563","volume":"20","author":"Yicheng Zhang","year":"2019","unstructured":"Zhang, Yicheng, Lu, T., Phang, C. W., & Zhang, C. (2019). Scientific knowledge communication in online Q&A communities: Linguistic devices as a tool to increase the popularity and perceived professionalism of knowledge contributions. Journal of the Association for Information Systems, 20(8), 1129\u20131173.","journal-title":"Journal of the Association for Information Systems"},{"issue":"7","key":"748_CR78","doi-asserted-by":"publisher","first-page":"2739","DOI":"10.1108\/IJCHM-09-2018-0740","volume":"31","author":"Z Zhang","year":"2019","unstructured":"Zhang, Z., Li, H., Meng, F., & Li, Y. (2019b). The effect of management response similarity on online hotel booking: Field evidence from Expedia. International Journal of Contemporary Hospitality Management, 31(7), 2739\u20132758. https:\/\/doi.org\/10.1108\/IJCHM-09-2018-0740","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"4","key":"748_CR79","doi-asserted-by":"publisher","first-page":"1698","DOI":"10.1111\/poms.13639","volume":"31","author":"W Zhao","year":"2022","unstructured":"Zhao, W., Liu, Q. B., Guo, X., Wu, T., & Kumar, S. (2022). Quid pro quo in online medical consultation? Investigating the effects of small monetary gifts from patients. Production and Operations Management, 31(4), 1698\u20131718. https:\/\/doi.org\/10.1111\/poms.13639","journal-title":"Production and Operations Management"},{"key":"748_CR80","doi-asserted-by":"publisher","unstructured":"Zhou, C., You, W., Li, J., Ye, J., Chen, K., & Zhang, M. (2023). INFORM: Information eNtropy based multi-step reasoning FOR large language Models. EMNLP 2023 - 2023 Conference on Empirical Methods in Natural Language Processing, Proceedings, 3565\u20133576. https:\/\/doi.org\/10.18653\/v1\/2023.emnlp-main.216","DOI":"10.18653\/v1\/2023.emnlp-main.216"},{"issue":"2","key":"748_CR81","doi-asserted-by":"publisher","first-page":"102179","DOI":"10.1016\/j.ipm.2019.102179","volume":"57","author":"Y Zhou","year":"2020","unstructured":"Zhou, Y., Yang, S., Li, Y., Chen, Y., Yao, J., & Qazi, A. (2020). Does the review deserve more helpfulness when its title resembles the content? Locating helpful reviews by text mining. Information Processing and Management, 57(2), 102179. https:\/\/doi.org\/10.1016\/j.ipm.2019.102179","journal-title":"Information Processing and Management"}],"container-title":["Electronic Markets"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s12525-024-00748-6.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s12525-024-00748-6","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s12525-024-00748-6.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,1,5]],"date-time":"2026-01-05T13:18:05Z","timestamp":1767619085000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s12525-024-00748-6"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025,1,11]]},"references-count":81,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2025,12]]}},"alternative-id":["748"],"URL":"https:\/\/doi.org\/10.1007\/s12525-024-00748-6","relation":{},"ISSN":["1019-6781","1422-8890"],"issn-type":[{"value":"1019-6781","type":"print"},{"value":"1422-8890","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025,1,11]]},"assertion":[{"value":"4 May 2024","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"3 December 2024","order":2,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"11 January 2025","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"None.","order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations\u00a0of interest statement"}}],"article-number":"3"}}