{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,8,25]],"date-time":"2026-08-25T11:21:09Z","timestamp":1787656869007,"version":"build-2736575974"},"reference-count":63,"publisher":"Springer Science and Business Media LLC","issue":"1","license":[{"start":{"date-parts":[[2026,8,25]],"date-time":"2026-08-25T00:00:00Z","timestamp":1787616000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2026,8,25]],"date-time":"2026-08-25T00:00:00Z","timestamp":1787616000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Electron Markets"],"published-print":{"date-parts":[[2026,12]]},"DOI":"10.1007\/s12525-026-00933-9","type":"journal-article","created":{"date-parts":[[2026,8,25]],"date-time":"2026-08-25T10:42:10Z","timestamp":1787654530000},"update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Utilitarian versus hedonic self-introductions by AI agents: Effects of message framing on consumers\u2019 willingness to accept AI services"],"prefix":"10.1007","volume":"36","author":[{"given":"Peng","family":"Liu","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5403-8608","authenticated-orcid":false,"given":"Xingwei","family":"Lu","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Fan","family":"Wu","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2026,8,25]]},"reference":[{"issue":"2","key":"933_CR1","doi-asserted-by":"publisher","first-page":"223","DOI":"10.1177\/0022022117713153","volume":"49","author":"WL Adair","year":"2018","unstructured":"Adair, W. L., & Xiong, T. X. (2018). How Chinese and Caucasian Canadians conceptualize creativity: The mediating role of uncertainty avoidance. Journal of Cross-Cultural Psychology, 49(2), 223\u2013238. https:\/\/doi.org\/10.1177\/0022022117713153","journal-title":"Journal of Cross-Cultural Psychology"},{"key":"933_CR2","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2024.104087","volume":"82","author":"S Affandi","year":"2025","unstructured":"Affandi, S., Ishaq, M. I., Raza, A., Talpur, Q., & Ahmad, R. (2025). AI assistant is my new best friend! Role of emotional disclosure, performance expectations and intention to reuse. Journal of Retailing and Consumer Services, 82. https:\/\/doi.org\/10.1016\/j.jretconser.2024.104087","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"3","key":"933_CR3","doi-asserted-by":"publisher","first-page":"453","DOI":"10.1086\/497557","volume":"32","author":"P Aggarwal","year":"2005","unstructured":"Aggarwal, P., & Law, S. (2005). Role of relationship norms in processing brand information. Journal of Consumer Research, 32(3), 453\u2013464. https:\/\/doi.org\/10.1086\/497557","journal-title":"Journal of Consumer Research"},{"issue":"3","key":"933_CR4","doi-asserted-by":"publisher","first-page":"413","DOI":"10.1086\/508524","volume":"33","author":"P Aggarwal","year":"2006","unstructured":"Aggarwal, P., & Zhang, M. (2006). The moderating effect of relationship norm salience on consumers\u2019 loss aversion. Journal of Consumer Research, 33(3), 413\u2013419. https:\/\/doi.org\/10.1086\/508524","journal-title":"Journal of Consumer Research"},{"issue":"4","key":"933_CR5","doi-asserted-by":"publisher","first-page":"97","DOI":"10.1509\/jmkg.74.4.097","volume":"74","author":"JJ Argo","year":"2010","unstructured":"Argo, J. J., Popa, M., & Smith, M. C. (2010). The sound of brands. Journal of Marketing, 74(4), 97\u2013109. https:\/\/doi.org\/10.1509\/jmkg.74.4.097","journal-title":"Journal of Marketing"},{"key":"933_CR6","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.ijintrel.2018.04.004","volume":"65","author":"ZG Aytug","year":"2018","unstructured":"Aytug, Z. G., Kern, M. C., & Dilchert, S. (2018). Multicultural experience: Development and validation of a multidimensional scale. International Journal of Intercultural Relations, 65, 1\u201316. https:\/\/doi.org\/10.1016\/j.ijintrel.2018.04.004","journal-title":"International Journal of Intercultural Relations"},{"key":"933_CR7","doi-asserted-by":"publisher","DOI":"10.3389\/frobt.2020.00062","volume":"7","author":"J Banks","year":"2020","unstructured":"Banks, J. (2020). Optimus primed: Media cultivation of robot mental models and social judgments. Frontiers in Robotics and AI, 7. https:\/\/doi.org\/10.3389\/frobt.2020.00062","journal-title":"Frontiers in Robotics and AI"},{"key":"933_CR8","volume-title":"Remembering: A study in experimental and social psychology","author":"FC Bartlett","year":"1932","unstructured":"Bartlett, F. C. (1932). Remembering: A study in experimental and social psychology. Cambridge University Press."},{"key":"933_CR9","doi-asserted-by":"publisher","first-page":"33","DOI":"10.1016\/j.jbusres.2022.04.045","volume":"148","author":"L Beeler","year":"2022","unstructured":"Beeler, L., Zablah, A. R., & Rapp, A. (2022). Ability is in the eye of the beholder: How context and individual factors shape consumer perceptions of digital assistant ability. Journal of Business Research, 148, 33\u201346. https:\/\/doi.org\/10.1016\/j.jbusres.2022.04.045","journal-title":"Journal of Business Research"},{"issue":"3","key":"933_CR10","doi-asserted-by":"publisher","first-page":"351","DOI":"10.2307\/3250921","volume":"25","author":"A Bhattacherjee","year":"2001","unstructured":"Bhattacherjee, A. (2001). Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly, 25(3), 351\u2013370. https:\/\/doi.org\/10.2307\/3250921","journal-title":"MIS Quarterly"},{"key":"933_CR11","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2025.115923","volume":"206","author":"K Bhoumik","year":"2026","unstructured":"Bhoumik, K., Fang, L., & Igarashi, R. (2026). Robots with hearts: How in-store AI\u2019s task types impact brand attitude and ethicality. Journal of Business Research, 206. https:\/\/doi.org\/10.1016\/j.jbusres.2025.115923","journal-title":"Journal of Business Research"},{"issue":"1\u20132","key":"933_CR12","doi-asserted-by":"publisher","first-page":"30","DOI":"10.1177\/0261927X93121003","volume":"12","author":"JK Burgoon","year":"1993","unstructured":"Burgoon, J. K. (1993). Interpersonal expectations, expectancy violations, and emotional communication. Journal of Language and Social Psychology, 12(1\u20132), 30\u201348. https:\/\/doi.org\/10.1177\/0261927X93121003","journal-title":"Journal of Language and Social Psychology"},{"issue":"12","key":"933_CR13","doi-asserted-by":"publisher","first-page":"1636","DOI":"10.1038\/s41562-021-01146-0","volume":"5","author":"R Cadario","year":"2021","unstructured":"Cadario, R., Longoni, C., & Morewedge, C. K. (2021). Understanding, explaining, and utilizing medical artificial intelligence. Nature Human Behaviour, 5(12), 1636\u20131642. https:\/\/doi.org\/10.1038\/s41562-021-01146-0","journal-title":"Nature Human Behaviour"},{"issue":"4","key":"933_CR14","doi-asserted-by":"publisher","first-page":"848","DOI":"10.1093\/jcr\/ucad023","volume":"50","author":"N Castelo","year":"2023","unstructured":"Castelo, N., Boegershausen, J., Hildebrand, C., & Henkel, A. P. (2023). Understanding and improving consumer reactions to service bots. Journal of Consumer Research, 50(4), 848\u2013863. https:\/\/doi.org\/10.1093\/jcr\/ucad023","journal-title":"Journal of Consumer Research"},{"issue":"5","key":"933_CR15","doi-asserted-by":"publisher","first-page":"809","DOI":"10.1177\/0022243719851788","volume":"56","author":"N Castelo","year":"2019","unstructured":"Castelo, N., Bos, M. W., & Lehmann, D. R. (2019). Task-dependent algorithm aversion. Journal of Marketing Research, 56(5), 809\u2013825. https:\/\/doi.org\/10.1177\/0022243719851788","journal-title":"Journal of Marketing Research"},{"key":"933_CR16","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2023.122914","volume":"197","author":"Y Chang","year":"2023","unstructured":"Chang, Y., Gao, Y., Zhu, D., & Safeer, A. A. (2023). Social robots: Partner or intruder in the home? The roles of self-construal, social support, and relationship intrusion in consumer preference. Technological Forecasting and Social Change, 197. https:\/\/doi.org\/10.1016\/j.techfore.2023.122914","journal-title":"Technological Forecasting and Social Change"},{"issue":"1","key":"933_CR17","doi-asserted-by":"publisher","first-page":"171","DOI":"10.1111\/1475-679x.12407","volume":"60","author":"BP Commerford","year":"2021","unstructured":"Commerford, B. P., Dennis, S. A., Joe, J. R., & Ulla, J. W. (2021). Man versus machine: Complex estimates and auditor reliance on artificial intelligence. Journal of Accounting Research, 60(1), 171\u2013201. https:\/\/doi.org\/10.1111\/1475-679x.12407","journal-title":"Journal of Accounting Research"},{"key":"933_CR18","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijpe.2025.109564","volume":"283","author":"Z Ding","year":"2025","unstructured":"Ding, Z., Zhang, Y., Sun, J., Goh, M., & Yang, Z. (2025). To reveal or conceal: AI identity disclosure strategies for merchants. International Journal of Production Economics, 283. https:\/\/doi.org\/10.1016\/j.ijpe.2025.109564","journal-title":"International Journal of Production Economics"},{"issue":"2","key":"933_CR19","doi-asserted-by":"publisher","first-page":"240","DOI":"10.1016\/j.im.2013.12.004","volume":"51","author":"L Fan","year":"2014","unstructured":"Fan, L., & Suh, Y. (2014). Why do users switch to a disruptive technology? An empirical study based on expectation-disconfirmation theory. Information & Management, 51(2), 240\u2013248. https:\/\/doi.org\/10.1016\/j.im.2013.12.004","journal-title":"Information & Management"},{"key":"933_CR20","unstructured":"Gartner. (2024). Gartner survey finds 64% of customers would prefer that companies didn\u2019t use AI for customer service. Retrieved from https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2024-07-09-gartner-survey-finds-64-percent-of-customers-would-prefer-that-companies-didnt-use-ai-for-customer-service. Accessed 10 May 2025."},{"issue":"3","key":"933_CR21","doi-asserted-by":"publisher","first-page":"936","DOI":"10.1287\/isre.2022.0152","volume":"35","author":"U Gnewuch","year":"2024","unstructured":"Gnewuch, U., Morana, S., Hinz, O., Kellner, R., & Maedche, A. (2024). More than a bot? The impact of disclosing human involvement on customer interactions with hybrid service agents. Information Systems Research, 35(3), 936\u2013955. https:\/\/doi.org\/10.1287\/isre.2022.0152","journal-title":"Information Systems Research"},{"key":"933_CR22","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2025.115799","volume":"202","author":"GR Gonzalez","year":"2026","unstructured":"Gonzalez, G. R., Habel, J., & Hunter, G. K. (2026). AI agents, agentic AI, and the future of sales. Journal of Business Research, 202. https:\/\/doi.org\/10.1016\/j.jbusres.2025.115799","journal-title":"Journal of Business Research"},{"issue":"3","key":"933_CR23","doi-asserted-by":"publisher","first-page":"1296","DOI":"10.1287\/isre.2022.1179","volume":"34","author":"E Han","year":"2023","unstructured":"Han, E., Yin, D., & Zhang, H. (2023). Bots with feelings: Should AI agents express positive emotion in customer service? Information Systems Research, 34(3), 1296\u20131311. https:\/\/doi.org\/10.1287\/isre.2022.1179","journal-title":"Information Systems Research"},{"issue":"3","key":"933_CR24","doi-asserted-by":"publisher","first-page":"386","DOI":"10.1037\/xap0000205","volume":"25","author":"N Hertz","year":"2019","unstructured":"Hertz, N., & Wiese, E. (2019). Good advice is beyond all price, but what if it comes from a machine? Journal of Experimental Psychology: Applied, 25(3), 386\u2013395. https:\/\/doi.org\/10.1037\/xap0000205","journal-title":"Journal of Experimental Psychology: Applied"},{"issue":"1","key":"933_CR25","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1002\/bdm.2285","volume":"36","author":"M Himmelstein","year":"2023","unstructured":"Himmelstein, M., & Budescu, D. V. (2023). Preference for human or algorithmic forecasting advice does not predict if and how it is used. Journal of Behavioral Decision Making, 36(1), 1\u201324. https:\/\/doi.org\/10.1002\/bdm.2285","journal-title":"Journal of Behavioral Decision Making"},{"issue":"1","key":"933_CR26","doi-asserted-by":"publisher","first-page":"30","DOI":"10.1007\/s11747-020-00749-9","volume":"49","author":"M Huang","year":"2021","unstructured":"Huang, M., & Rust, R. T. (2021). A strategic framework for artificial intelligence in marketing. Journal of the Academy of Marketing Science, 49(1), 30\u201350. https:\/\/doi.org\/10.1007\/s11747-020-00749-9","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"1","key":"933_CR27","doi-asserted-by":"publisher","first-page":"147","DOI":"10.1509\/jmr.14.0654","volume":"55","author":"MH Jung","year":"2018","unstructured":"Jung, M. H., & Critcher, C. R. (2018). How encouraging niceness can incentivize nastiness: An unintended consequence of advertising reform. Journal of Marketing Research, 55(1), 147\u2013161. https:\/\/doi.org\/10.1509\/jmr.14.0654","journal-title":"Journal of Marketing Research"},{"issue":"4","key":"933_CR28","doi-asserted-by":"publisher","first-page":"649","DOI":"10.1177\/10946705221120232","volume":"25","author":"TW Kim","year":"2022","unstructured":"Kim, T. W., Jiang, L., Duhachek, A., Lee, H., & Garvey, A. (2022). Do you mind if I ask you a personal question? How AI service agents alter consumer self-disclosure. Journal of Service Research, 25(4), 649\u2013666. https:\/\/doi.org\/10.1177\/10946705221120232","journal-title":"Journal of Service Research"},{"issue":"1","key":"933_CR29","doi-asserted-by":"publisher","DOI":"10.1057\/s41599-025-04532-5","volume":"12","author":"HR Kirk","year":"2025","unstructured":"Kirk, H. R., Gabriel, I., Summerfield, C., Vidgen, B., & Hale, S. A. (2025). Why human\u2013AI relationships need socioaffective alignment. Humanities & Social Sciences Communications, 12(1). https:\/\/doi.org\/10.1057\/s41599-025-04532-5","journal-title":"Humanities & Social Sciences Communications"},{"issue":"3","key":"933_CR30","doi-asserted-by":"publisher","first-page":"169","DOI":"10.1037\/0003-066X.63.3.169","volume":"63","author":"AK Leung","year":"2008","unstructured":"Leung, A. K., Maddux, W. W., Galinsky, A. D., & Chiu, C. (2008). Multicultural experience enhances creativity: The when and how. American Psychologist, 63(3), 169\u2013181. https:\/\/doi.org\/10.1037\/0003-066X.63.3.169","journal-title":"American Psychologist"},{"issue":"3","key":"933_CR31","doi-asserted-by":"publisher","first-page":"13","DOI":"10.1177\/00222429251355266","volume":"90","author":"B Li","year":"2026","unstructured":"Li, B., Lai, E. Y., & Wang, X. S. (2026). From tools to agents: Meta-analytic insights into human acceptance of AI. Journal of Marketing, 90(3), 13\u201333. https:\/\/doi.org\/10.1177\/00222429251355266","journal-title":"Journal of Marketing"},{"key":"933_CR32","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2023.103606","volume":"76","author":"T Li","year":"2024","unstructured":"Li, T., Zhang, C., Chang, Y., & Zheng, W. (2024). The impact of AI identity disclosure on consumer unethical behavior: A social judgment perspective. Journal of Retailing and Consumer Services, 76. https:\/\/doi.org\/10.1016\/j.jretconser.2023.103606","journal-title":"Journal of Retailing and Consumer Services"},{"key":"933_CR33","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2025.115598","volume":"200","author":"D Liu","year":"2025","unstructured":"Liu, D., Wang, H., & Zhu, Y. (2025). You plan to manipulate me: A persuasion knowledge perspective for understanding the effects of AI-assisted selling. Journal of Business Research, 200. https:\/\/doi.org\/10.1016\/j.jbusres.2025.115598","journal-title":"Journal of Business Research"},{"key":"933_CR34","doi-asserted-by":"publisher","DOI":"10.1016\/j.annals.2021.103324","volume":"92","author":"XS Liu","year":"2022","unstructured":"Liu, X. S., Yi, X. S., & Wan, L. C. (2022). Friendly or competent? The effects of perception of robot appearance and service context on usage intention. Annals of Tourism Research, 92. https:\/\/doi.org\/10.1016\/j.annals.2021.103324","journal-title":"Annals of Tourism Research"},{"issue":"4","key":"933_CR35","doi-asserted-by":"publisher","first-page":"629","DOI":"10.1093\/jcr\/ucz013","volume":"46","author":"C Longoni","year":"2019","unstructured":"Longoni, C., Bonezzi, A., & Morewedge, C. K. (2019). Resistance to medical artificial intelligence. Journal of Consumer Research, 46(4), 629\u2013650. https:\/\/doi.org\/10.1093\/jcr\/ucz013","journal-title":"Journal of Consumer Research"},{"issue":"1","key":"933_CR36","doi-asserted-by":"publisher","first-page":"91","DOI":"10.1177\/0022242920957347","volume":"86","author":"C Longoni","year":"2022","unstructured":"Longoni, C., & Cian, L. (2022). Artificial intelligence in utilitarian vs. hedonic contexts: The \u201cword-of-machine\u201d effect. Journal of Marketing, 86(1), 91\u2013108. https:\/\/doi.org\/10.1177\/0022242920957347","journal-title":"Journal of Marketing"},{"issue":"1","key":"933_CR37","doi-asserted-by":"publisher","first-page":"170","DOI":"10.1177\/00222437221110139","volume":"60","author":"C Longoni","year":"2023","unstructured":"Longoni, C., Cian, L., & Kyung, E. J. (2023). Algorithmic transference: People overgeneralize failures of AI in the government. Journal of Marketing Research, 60(1), 170\u2013188. https:\/\/doi.org\/10.1177\/00222437221110139","journal-title":"Journal of Marketing Research"},{"issue":"6","key":"933_CR38","doi-asserted-by":"publisher","first-page":"937","DOI":"10.1287\/mksc.2019.1192","volume":"38","author":"XM Luo","year":"2019","unstructured":"Luo, X. M., Tong, S. L., Fang, Z., & Qu, Z. (2019). Frontiers: Machines vs. humans: The impact of artificial intelligence chatbot disclosure on customer purchases. Marketing Science, 38(6), 937\u2013947. https:\/\/doi.org\/10.1287\/mksc.2019.1192","journal-title":"Marketing Science"},{"key":"933_CR39","first-page":"3","volume-title":"The structure of value: Accounting for taste","author":"G Mandler","year":"1982","unstructured":"Mandler, G. (1982). The structure of value: Accounting for taste (pp. 3\u201336).\u00a0Lawrence Erlbaum Associates.","edition":"2"},{"issue":"3","key":"933_CR40","doi-asserted-by":"publisher","first-page":"296","DOI":"10.1287\/isre.13.3.296.76","volume":"13","author":"V McKinney","year":"2002","unstructured":"McKinney, V., Yoon, K., & Zahedi, F. M. (2002). The measurement of web-customer satisfaction: An expectation and disconfirmation approach. Information Systems Research, 13(3), 296\u2013315. https:\/\/doi.org\/10.1287\/isre.13.3.296.76","journal-title":"Information Systems Research"},{"issue":"2","key":"933_CR41","doi-asserted-by":"publisher","first-page":"221","DOI":"10.1108\/JOSM-10-2020-0380","volume":"33","author":"N Mozafari","year":"2022","unstructured":"Mozafari, N., Weiger, W. H., & Hammerschmidt, M. (2022). Trust me, I\u2019m a bot \u2013 Repercussions of chatbot disclosure in different service frontline settings. Journal of Service Management, 33(2), 221\u2013245. https:\/\/doi.org\/10.1108\/JOSM-10-2020-0380","journal-title":"Journal of Service Management"},{"issue":"3","key":"933_CR42","doi-asserted-by":"publisher","first-page":"1234","DOI":"10.1002\/cb.2271","volume":"23","author":"F Muniz","year":"2024","unstructured":"Muniz, F., Stewart, K., & Magalh\u00e3es, L. (2024). Are they humans or are they robots? The effect of virtual influencer disclosure on brand trust. Journal of Consumer Behaviour, 23(3), 1234\u20131250. https:\/\/doi.org\/10.1002\/cb.2271","journal-title":"Journal of Consumer Behaviour"},{"issue":"4","key":"933_CR43","doi-asserted-by":"publisher","first-page":"460","DOI":"10.1177\/002224378001700405","volume":"17","author":"RL Oliver","year":"1980","unstructured":"Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460\u2013469. https:\/\/doi.org\/10.1177\/002224378001700405","journal-title":"Journal of Marketing Research"},{"issue":"12","key":"933_CR44","doi-asserted-by":"publisher","first-page":"1998","DOI":"10.1080\/0144929X.2022.2105746","volume":"42","author":"G Park","year":"2023","unstructured":"Park, G., Yim, M. C., Chung, J., & Lee, S. (2023). Effect of AI chatbot empathy and identity disclosure on willingness to donate: The mediation of humanness and social presence. Behaviour & Information Technology, 42(12), 1998\u20132010. https:\/\/doi.org\/10.1080\/0144929X.2022.2105746","journal-title":"Behaviour & Information Technology"},{"issue":"4","key":"933_CR45","doi-asserted-by":"publisher","first-page":"499","DOI":"10.14400\/JDC.2017.15.4.499","volume":"15","author":"S Park","year":"2017","unstructured":"Park, S., & Yu, J. (2017). The effects of multicultural experience on empathy in adolescents: Focused on mediating effect of multicultural acceptance and cultural empathy. Journal of Digital Convergence, 15(4), 499\u2013510. https:\/\/doi.org\/10.14400\/JDC.2017.15.4.499","journal-title":"Journal of Digital Convergence"},{"issue":"3","key":"933_CR46","doi-asserted-by":"publisher","first-page":"334","DOI":"10.1509\/jmr.11.0478","volume":"50","author":"ML Scott","year":"2013","unstructured":"Scott, M. L., Mende, M., & Bolton, L. E. (2013). Judging the book by its cover? How consumers decode conspicuous consumption cues in buyer-seller relationships. Journal of Marketing Research, 50(3), 334\u2013347. https:\/\/doi.org\/10.1509\/jmr.11.0478","journal-title":"Journal of Marketing Research"},{"issue":"3","key":"933_CR47","doi-asserted-by":"publisher","first-page":"467","DOI":"10.1016\/j.cognition.2005.11.001","volume":"101","author":"S Sher","year":"2006","unstructured":"Sher, S., & McKenzie, C. R. M. (2006). Information leakage from logically equivalent frames. Cognition, 101(3), 467\u2013494. https:\/\/doi.org\/10.1016\/j.cognition.2005.11.001","journal-title":"Cognition"},{"issue":"1","key":"933_CR48","doi-asserted-by":"publisher","DOI":"10.1177\/21582440261417793","volume":"16","author":"Y Shi","year":"2026","unstructured":"Shi, Y., & Jiang, Z. (2026). Consumer responses to AI disclosure labels: The role of novelty and authenticity. SAGE Open, 16(1). https:\/\/doi.org\/10.1177\/21582440261417793","journal-title":"SAGE Open"},{"key":"933_CR49","doi-asserted-by":"publisher","unstructured":"Shin, S., & Bang, I. (2025). Inequities in artificial intelligence acceptance: A case study on the elderly\u2019s attitudes toward artificial intelligence and influencing factors in South Korea. Information Development, 2666669251339140.\u00a0https:\/\/doi.org\/10.1177\/02666669251339140","DOI":"10.1177\/02666669251339140"},{"issue":"1","key":"933_CR50","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1108\/EJM-03-2022-0176","volume":"58","author":"KKF So","year":"2023","unstructured":"So, K. K. F., Kim, H., Liu, S. Q., Fang, X., & Wirtz, J. (2023). Service robots: The dynamic effects of anthropomorphism and functional perceptions on consumers\u2019 responses. European Journal of Marketing, 58(1), 1\u201332. https:\/\/doi.org\/10.1108\/EJM-03-2022-0176","journal-title":"European Journal of Marketing"},{"key":"933_CR51","doi-asserted-by":"publisher","first-page":"489","DOI":"10.1016\/j.jbusres.2022.03.087","volume":"146","author":"CS Song","year":"2022","unstructured":"Song, C. S., & Kim, Y. (2022). The role of the human-robot interaction in consumers\u2019 acceptance of humanoid retail service robots. Journal of Business Research, 146, 489\u2013503. https:\/\/doi.org\/10.1016\/j.jbusres.2022.03.087","journal-title":"Journal of Business Research"},{"issue":"5","key":"933_CR52","doi-asserted-by":"publisher","first-page":"750","DOI":"10.1037\/a0029719","volume":"103","author":"CT Tadmor","year":"2012","unstructured":"Tadmor, C. T., Hong, Y., Chao, M. M., Wiruchnipawan, F., & Wang, W. (2012). Multicultural experiences reduce intergroup bias through epistemic unfreezing. Journal of Personality and Social Psychology, 103(5), 750\u2013772. https:\/\/doi.org\/10.1037\/a0029719","journal-title":"Journal of Personality and Social Psychology"},{"issue":"1","key":"933_CR53","doi-asserted-by":"publisher","first-page":"C1","DOI":"10.5465\/ambpp.2006.22898587","volume":"2006","author":"CT Tadmor","year":"2006","unstructured":"Tadmor, C. T., Tetlock, P. E., & Peng, K. (2006). Biculturalism and integrative complexity: Testing the acculturation complexity model. Academy of Management Proceedings, 2006(1), C1\u2013C5. https:\/\/doi.org\/10.5465\/ambpp.2006.22898587","journal-title":"Academy of Management Proceedings"},{"key":"933_CR54","doi-asserted-by":"publisher","first-page":"2957","DOI":"10.1007\/s00146-023-01818-7","volume":"39","author":"MJ Van Der Goot","year":"2024","unstructured":"Van Der Goot, M. J., Koubayov\u00e1, N., & Van Reijmersdal, E. A. (2024). Understanding users\u2019 responses to disclosed vs. undisclosed customer service chatbots: A mixed methods study. AI & Society, 39, 2957\u20132960. https:\/\/doi.org\/10.1007\/s00146-023-01818-7","journal-title":"AI & Society"},{"issue":"3","key":"933_CR55","doi-asserted-by":"publisher","first-page":"310","DOI":"10.1509\/jmkr.40.3.310.19238","volume":"40","author":"KE Voss","year":"2003","unstructured":"Voss, K. E., Spangenberg, E. R., & Grohmann, B. (2003). Measuring the hedonic and utilitarian dimensions of consumer attitude. Journal of Marketing Research, 40(3), 310\u2013320. https:\/\/doi.org\/10.1509\/jmkr.40.3.310.19238","journal-title":"Journal of Marketing Research"},{"key":"933_CR56","doi-asserted-by":"publisher","first-page":"205520762412849","DOI":"10.1177\/20552076241284903","volume":"10","author":"A Wang","year":"2024","unstructured":"Wang, A., Zhou, Y., Ma, H., Tang, X., Li, S., Pei, R., & Piao, M. (2024). Preparing for aging: Understanding middle-aged user acceptance of AI chatbots through the technology acceptance model. Digital Health, 10, 20552076241284904. https:\/\/doi.org\/10.1177\/20552076241284903","journal-title":"Digital Health"},{"issue":"5","key":"933_CR57","doi-asserted-by":"publisher","first-page":"907","DOI":"10.1108\/JOSM-04-2018-0119","volume":"29","author":"J Wirtz","year":"2018","unstructured":"Wirtz, J., Patterson, P. G., Kunz, W. H., Gruber, T., Lu, V. N., Paluch, S., & Martins, A. (2018). Brave new world: Service robots in the frontline. Journal of Service Management, 29(5), 907\u2013931. https:\/\/doi.org\/10.1108\/JOSM-04-2018-0119","journal-title":"Journal of Service Management"},{"issue":"2","key":"933_CR58","doi-asserted-by":"publisher","first-page":"133","DOI":"10.2501\/JAR-2021-004","volume":"61","author":"L Wu","year":"2021","unstructured":"Wu, L., & Wen, T. J. (2021). Understanding AI advertising from the consumer perspective: What factors determine consumer appreciation of AI-created advertisements? Journal of Advertising Research, 61(2), 133\u2013146. https:\/\/doi.org\/10.2501\/JAR-2021-004","journal-title":"Journal of Advertising Research"},{"issue":"1","key":"933_CR59","doi-asserted-by":"publisher","first-page":"47","DOI":"10.1002\/cb.1685","volume":"17","author":"S Yang","year":"2018","unstructured":"Yang, S., Li, D., Tao, Z., & Li, X. (2018). Search engine advertising for organic food: The effectiveness of information concreteness on advertising performance. Journal of Consumer Behaviour, 17(1), 47\u201356. https:\/\/doi.org\/10.1002\/cb.1685","journal-title":"Journal of Consumer Behaviour"},{"issue":"2","key":"933_CR60","doi-asserted-by":"publisher","first-page":"133","DOI":"10.1177\/0022242919889894","volume":"84","author":"Y You","year":"2020","unstructured":"You, Y., Yang, X., Wang, L., & Deng, X. (2020). When and why saying \u201cthank you\u201d is better than saying \u201csorry\u201d in redressing service failures: The role of self-esteem. Journal of Marketing, 84(2), 133\u2013150. https:\/\/doi.org\/10.1177\/0022242919889894","journal-title":"Journal of Marketing"},{"issue":"8","key":"933_CR61","doi-asserted-by":"publisher","first-page":"1091","DOI":"10.1080\/10548408.2024.2369755","volume":"41","author":"R Yu","year":"2024","unstructured":"Yu, R., Feng, J., Wang, K., Yang, L., & Feng, J. (2024). Who are you talking to? How chatbot identity disclosure affects service satisfaction. Journal of Travel & Tourism Marketing, 41(8), 1091\u20131106. https:\/\/doi.org\/10.1080\/10548408.2024.2369755","journal-title":"Journal of Travel & Tourism Marketing"},{"issue":"3","key":"933_CR62","doi-asserted-by":"publisher","DOI":"10.3390\/bs15030337","volume":"15","author":"X Zhao","year":"2025","unstructured":"Zhao, X., You, W., Zheng, Z., Shi, S., Lu, Y., & Sun, L. (2025). How do consumers trust and accept AI agents? An extended theoretical framework and empirical evidence. Behavioral Sciences, 15(3). https:\/\/doi.org\/10.3390\/bs15030337","journal-title":"Behavioral Sciences"},{"issue":"10","key":"933_CR63","doi-asserted-by":"publisher","first-page":"2080","DOI":"10.1080\/09669582.2023.2266781","volume":"32","author":"DH Zhu","year":"2024","unstructured":"Zhu, D. H., & Zhang, W. Q. (2024). Do we have to know the hen that lays the eggs? How the disclosure timing of robot chef identity affects consumer perceived ethicality. Journal of Sustainable Tourism, 32(10), 2080\u20132097. https:\/\/doi.org\/10.1080\/09669582.2023.2266781","journal-title":"Journal of Sustainable Tourism"}],"container-title":["Electronic Markets"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s12525-026-00933-9.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s12525-026-00933-9","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s12525-026-00933-9.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,8,25]],"date-time":"2026-08-25T10:42:11Z","timestamp":1787654531000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s12525-026-00933-9"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2026,8,25]]},"references-count":63,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2026,12]]}},"alternative-id":["933"],"URL":"https:\/\/doi.org\/10.1007\/s12525-026-00933-9","relation":{},"ISSN":["1019-6781","1422-8890"],"issn-type":[{"value":"1019-6781","type":"print"},{"value":"1422-8890","type":"electronic"}],"subject":[],"published":{"date-parts":[[2026,8,25]]},"assertion":[{"value":"25 January 2026","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"13 August 2026","order":2,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"25 August 2026","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"The authors declare no competing interests.","order":1,"name":"Ethics","label":"Competing interests","group":{"name":"EthicsHeading","label":"Declarations"}}],"article-number":"75"}}