{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2023,1,21]],"date-time":"2023-01-21T00:19:24Z","timestamp":1674260364552},"reference-count":13,"publisher":"Springer Science and Business Media LLC","issue":"2","license":[{"start":{"date-parts":[[2012,2,24]],"date-time":"2012-02-24T00:00:00Z","timestamp":1330041600000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Bus Inf Syst Eng"],"published-print":{"date-parts":[[2012,4]]},"DOI":"10.1007\/s12599-012-0208-6","type":"journal-article","created":{"date-parts":[[2012,2,23]],"date-time":"2012-02-23T09:19:42Z","timestamp":1329988782000},"page":"85-87","source":"Crossref","is-referenced-by-count":6,"title":["Anything Relationship Management"],"prefix":"10.1007","volume":"4","author":[{"given":"Johannes","family":"Britsch","sequence":"first","affiliation":[]},{"given":"Silvia","family":"Schacht","sequence":"additional","affiliation":[]},{"given":"Alexander","family":"M\u00e4dche","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2012,2,24]]},"reference":[{"key":"208_CR1","first-page":"25","volume-title":"Emerging perspectives on service marketing","author":"LL Berry","year":"1983","unstructured":"Berry LL (1983) Relationship marketing. In: Berry L, Shostack GL, Upah CD (eds) Emerging perspectives on service marketing. American Marketing Association, Chicago, pp 25\u201328"},{"key":"208_CR2","unstructured":"Broadvision (1998) BroadVision featured in BusinessWeek\u2019s \u2018InfoTech 10\u2019. PR Newswire Association LLC, 1998-10-27"},{"issue":"4","key":"208_CR3","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1147\/sj.464.0743","volume":"46","author":"L Cherbakov","year":"2007","unstructured":"Cherbakov L, Bravery A, Goodman BD, Pandya A, Baggett J (2007) Changing the corporate IT development model: tapping the power of grassroots computing. IBM Systems Journal 46(4):1\u201320","journal-title":"IBM Systems Journal"},{"key":"208_CR4","first-page":"211","volume":"3","author":"H Diller","year":"1988","unstructured":"Diller H, Kusterer M (1988) Beziehungsmanagement. Theoretische Grundlagen und explorative Befunde. Marketing ZFP 3:211\u2013220","journal-title":"Marketing ZFP"},{"key":"208_CR5","unstructured":"Facebook Statistics (2011) http:\/\/www.facebook.com\/press\/info.php?statistics . Accessed 2011-11-13"},{"key":"208_CR6","doi-asserted-by":"crossref","first-page":"43","DOI":"10.1007\/978-3-8349-9080-8","volume-title":"Grundlagen des CRM: Konzepte und Gestaltung","author":"H Hippner","year":"2006","unstructured":"Hippner H, Rentzmann R, Wilde KD (2006) Aufbau und Funktionalit\u00e4ten von CRM-Systemen. In: Hippner H, Rentzmann R, Wilde KD (eds) Grundlagen des CRM: Konzepte und Gestaltung, 2nd edn. Gabler, Wiesbaden, pp 43\u201374","edition":"2"},{"key":"208_CR7","unstructured":"KIT (2011) http:\/\/www.rsm.kit.edu . Accessed 2011-11-13"},{"key":"208_CR8","volume-title":"Proc ICIS","author":"N Koppenhagen","year":"2011","unstructured":"Koppenhagen N, Maedche A, Mueller B (2011) How do procurement networks become social? Design principles evaluation in a heterogeneous environment of structured and unstructured interactions. In: Proc ICIS, Shanghai"},{"key":"208_CR9","volume-title":"Basic marketing: a managerial approach","author":"EJ McCarthy","year":"1960","unstructured":"McCarthy EJ (1960) Basic marketing: a managerial approach. Irwin, Homewood"},{"key":"208_CR10","unstructured":"Radjou N, Orlov LM, Child M (2001) Apps for dynamic collaboration. The Forrester report, Cambridge, MA"},{"key":"208_CR11","unstructured":"Salesforce AppExchange (2011) http:\/\/appexchange.salesforce.com\/browse?type=Apps . Accessed 2011-11-13"},{"key":"208_CR12","unstructured":"Schubert V (2005) XRM: integrated customer relationship management for pharmaceutical innovation. PhD thesis, Technical University of Berlin"},{"issue":"4","key":"208_CR13","doi-asserted-by":"crossref","first-page":"675","DOI":"10.1287\/isre.1100.0323","volume":"21","author":"A Tiwana","year":"2010","unstructured":"Tiwana A, Konsynski B, Bush AA (2010) Platform evolution: coevolution of platform architecture, governance, and environmental dynamics. Information Systems Research 21(4):675\u2013687","journal-title":"Information Systems Research"}],"container-title":["Business & Information Systems Engineering"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12599-012-0208-6.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s12599-012-0208-6\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12599-012-0208-6","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,6,2]],"date-time":"2019-06-02T13:03:56Z","timestamp":1559480636000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s12599-012-0208-6"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2012,2,24]]},"references-count":13,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2012,4]]}},"alternative-id":["208"],"URL":"https:\/\/doi.org\/10.1007\/s12599-012-0208-6","relation":{},"ISSN":["1867-0202"],"issn-type":[{"value":"1867-0202","type":"electronic"}],"subject":[],"published":{"date-parts":[[2012,2,24]]}}}