{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,28]],"date-time":"2026-04-28T13:29:35Z","timestamp":1777382975247,"version":"3.51.4"},"reference-count":80,"publisher":"Springer Science and Business Media LLC","issue":"5","license":[{"start":{"date-parts":[[2012,8,23]],"date-time":"2012-08-23T00:00:00Z","timestamp":1345680000000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Bus Inf Syst Eng"],"published-print":{"date-parts":[[2012,10]]},"DOI":"10.1007\/s12599-012-0224-6","type":"journal-article","created":{"date-parts":[[2012,8,22]],"date-time":"2012-08-22T13:03:54Z","timestamp":1345640634000},"page":"261-270","source":"Crossref","is-referenced-by-count":45,"title":["The Impact of Business Process Complexity on Business Process Standardization"],"prefix":"10.1007","volume":"4","author":[{"given":"Markus","family":"Sch\u00e4fermeyer","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Christoph","family":"Rosenkranz","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Roland","family":"Holten","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2012,8,23]]},"reference":[{"issue":"3","key":"224_CR1","doi-asserted-by":"crossref","first-page":"266","DOI":"10.1108\/14637150110392764","volume":"7","author":"AM Aladwani","year":"2001","unstructured":"Aladwani AM (2001) Change management strategies for successful ERP implementation. Business Process Management Journal 7(3):266\u2013275","journal-title":"Business Process Management Journal"},{"issue":"5","key":"224_CR2","doi-asserted-by":"crossref","first-page":"732","DOI":"10.1037\/0021-9010.76.5.732","volume":"76","author":"JC Anderson","year":"1991","unstructured":"Anderson JC, Gerbing DW (1991) Predicting the performance of measures in a confirmatory factor analysis with a pretest assessment of their substantive validities. Journal of Applied Psychology 76(5):732\u2013740","journal-title":"Journal of Applied Psychology"},{"key":"224_CR3","volume-title":"Managing business process flows: principles of operations management","author":"R Anupindi","year":"2006","unstructured":"Anupindi R, Chopra S, Deshmukh SD, Van Mieghem JA, Zemel E (2006) Managing business process flows: principles of operations management, 2nd edn. Prentice Hall, Upper Saddle River","edition":"2"},{"issue":"2","key":"224_CR4","doi-asserted-by":"crossref","first-page":"37","DOI":"10.1080\/07421222.2005.11045852","volume":"22","author":"R Aron","year":"2005","unstructured":"Aron R, Clemons E, Reddi S (2005) Just right outsourcing: understanding and managing risk. Journal of Management Information Systems 22(2):37\u201355","journal-title":"Journal of Management Information Systems"},{"issue":"1","key":"224_CR5","doi-asserted-by":"crossref","first-page":"15","DOI":"10.1057\/palgrave.ejis.3000372","volume":"10","author":"L Baldwin","year":"2001","unstructured":"Baldwin L, Irani Z, Love P (2001) Outsourcing information systems: drawing lessons from a banking case study. European Journal of Information Systems 10(1):15\u201324","journal-title":"European Journal of Information Systems"},{"issue":"2","key":"224_CR6","doi-asserted-by":"crossref","first-page":"165","DOI":"10.1287\/orsc.1050.0118","volume":"16","author":"H Barki","year":"2005","unstructured":"Barki H, Pinsonneault A (2005) A model of organizational integration, implementation effort, and performance. Organization Science 16(2):165\u2013179","journal-title":"Organization Science"},{"key":"224_CR7","first-page":"47","volume-title":"Mass customization. concepts \u2013 tools \u2013 realization. Proceedings of the international mass customization meeting 2005 (IMCM\u201905)","author":"T Blecker","year":"2005","unstructured":"Blecker T, Kersten W, Meyer CM (2005) Development of an approach for analyzing supply chain complexity. In: Blecker T, Friedrich G (eds) Mass customization. concepts \u2013 tools \u2013 realization. Proceedings of the international mass customization meeting 2005 (IMCM\u201905), Klagenfurt, Berlin, pp 47\u201359"},{"issue":"2","key":"224_CR8","doi-asserted-by":"crossref","first-page":"305","DOI":"10.1037\/0033-2909.110.2.305","volume":"110","author":"K Bollen","year":"1991","unstructured":"Bollen K, Lennox R (1991) Conventional wisdom on measurement: a structural equation perspective. Psychological Bulletin 110(2):305\u2013314","journal-title":"Psychological Bulletin"},{"issue":"1","key":"224_CR9","doi-asserted-by":"crossref","first-page":"39","DOI":"10.2307\/1252188","volume":"61","author":"SP Brown","year":"1997","unstructured":"Brown SP, Cron WL, Slocum JW (1997) Effects of goal-directed emotions on salesperson volitions, behaviour, and performance: a longitudinal study. Journal of Marketing 61(1):39\u201350","journal-title":"Journal of Marketing"},{"key":"224_CR10","first-page":"136","volume-title":"Testing structural equation models","author":"M Browne","year":"1993","unstructured":"Browne M, Cudeck R (1993) Alternative ways of assessing equation model fit. In: Bollen KA, Long JS (eds) Testing structural equation models. Sage, Newbury Park, pp 136\u2013162"},{"issue":"1","key":"224_CR11","doi-asserted-by":"crossref","first-page":"111","DOI":"10.1207\/s15327906mbr2801_7","volume":"28","author":"M Carlson","year":"1993","unstructured":"Carlson M, Mulaik SA (1993) Trait ratings from descriptions of behavior as mediated by components of meaning. Multivariate Behavioral Research 28(1):111\u2013159","journal-title":"Multivariate Behavioral Research"},{"issue":"2","key":"224_CR12","doi-asserted-by":"crossref","first-page":"189","DOI":"10.1287\/isre.14.2.189.16018","volume":"14","author":"WW Chin","year":"2003","unstructured":"Chin WW, Marcolin BL, Newsted PR (2003) A\u00a0partial least squares latent variable modeling approach for measuring interaction effects: results from a Monte Carlo simulation study and an electronic-mail emotion\/adoption study. Information Systems Research 14(2):189\u2013217","journal-title":"Information Systems Research"},{"issue":"1","key":"224_CR13","doi-asserted-by":"crossref","first-page":"16","DOI":"10.1037\/1082-989X.1.1.16","volume":"1","author":"PJ Curran","year":"1996","unstructured":"Curran PJ, West SG, Finch JF (1996) The robustness of test statistics to nonnormality and specification error in confirmatory factor analysis. Psychological Methods 1(1):16\u201329","journal-title":"Psychological Methods"},{"issue":"2","key":"224_CR14","doi-asserted-by":"crossref","first-page":"207","DOI":"10.2307\/2392469","volume":"26","author":"RL Daft","year":"1981","unstructured":"Daft RL, Macintosh NB (1981) A tentative exploration into the amount and equivocality of information processing in organizational work units. Administrative Science Quarterly 26(2):207\u2013224","journal-title":"Administrative Science Quarterly"},{"issue":"6","key":"224_CR15","first-page":"100","volume":"83","author":"TH Davenport","year":"2005","unstructured":"Davenport TH (2005) The coming commoditization of process. Harvard Business Review 83(6):100\u2013108","journal-title":"Harvard Business Review"},{"key":"224_CR16","volume-title":"Working knowledge: how organizations manage what they know","author":"TH Davenport","year":"1998","unstructured":"Davenport TH, Prusak L (1998) Working knowledge: how organizations manage what they know, Boston, MA"},{"issue":"4","key":"224_CR17","first-page":"11","volume":"31","author":"TH Davenport","year":"1990","unstructured":"Davenport TH, Short JE (1990) The new industrial engineering: information technology and business process redesign. MIT Sloan Management Review 31(4):11\u201327","journal-title":"MIT Sloan Management Review"},{"issue":"7","key":"224_CR18","doi-asserted-by":"crossref","first-page":"839","DOI":"10.1177\/0018726701547003","volume":"54","author":"L Empson","year":"2001","unstructured":"Empson L (2001) Fear of exploitation and fear of contamination: impediments to knowledge transfer in mergers between professional service firms. Human Relations 54(7):839\u2013862","journal-title":"Human Relations"},{"key":"224_CR19","doi-asserted-by":"crossref","DOI":"10.1007\/978-1-4757-2235-2","volume-title":"Dealing with complexity: an introduction to the theory and application of systems science","author":"RL Flood","year":"1993","unstructured":"Flood RL, Carson ER (1993) Dealing with complexity: an introduction to the theory and application of systems science. Springer, New York"},{"issue":"1","key":"224_CR20","doi-asserted-by":"crossref","first-page":"39","DOI":"10.2307\/3151312","volume":"18","author":"C Fornell","year":"1981","unstructured":"Fornell C, Larcker DF (1981) Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18(1):39\u201350","journal-title":"Journal of Marketing Research"},{"issue":"2","key":"224_CR21","doi-asserted-by":"crossref","first-page":"327","DOI":"10.1111\/j.1540-5915.2009.00232.x","volume":"40","author":"LD Fredendall","year":"2009","unstructured":"Fredendall LD, Craig JB, Fowler PJ, Damali U (2009) Barriers to swift, even flow in the internal supply chain of perioperative surgical services department: a case study. Decision Sciences 40(2):327\u2013349","journal-title":"Decision Sciences"},{"key":"224_CR22","unstructured":"GartnerGroup (2010) Gartner EXP worldwide survey of nearly 1,600 CIOs shows IT budgets in 2010 to be at 2005 levels. http:\/\/www.gartner.com\/it\/page.jsp?id=1283413 . Accessed 2010-11-11"},{"issue":"7","key":"224_CR23","first-page":"1","volume":"1","author":"D Gefen","year":"2000","unstructured":"Gefen D, Straub D, Boudreau M (2000) Structural equation modeling and regression: guidelines for research practice. Communications of the AIS 1(7):1\u201378","journal-title":"Communications of the AIS"},{"issue":"2","key":"224_CR24","doi-asserted-by":"crossref","first-page":"291","DOI":"10.1016\/S0927-5371(01)00027-6","volume":"8","author":"F Green","year":"2001","unstructured":"Green F, McIntosh S (2001) The intensification of work in Europe. Journal of Labor Economics 8(2):291\u2013308","journal-title":"Journal of Labor Economics"},{"issue":"1\u20132","key":"224_CR25","doi-asserted-by":"crossref","first-page":"121","DOI":"10.1080\/00208825.1995.11656654","volume":"25","author":"L H\u00e5kanson","year":"1995","unstructured":"H\u00e5kanson L (1995) Learning through Acquisitions: management and integration of foreign R&D laboratories. International Studies of Management & Organization 25(1\u20132):121\u2013157","journal-title":"International Studies of Management & Organization"},{"issue":"3","key":"224_CR26","first-page":"58","volume":"87","author":"JM Hall","year":"2009","unstructured":"Hall JM, Johnson ME (2009) When should a process be art, not science? Harvard Business Review 87(3):58\u201365","journal-title":"Harvard Business Review"},{"issue":"4","key":"224_CR27","first-page":"104","volume":"68","author":"M Hammer","year":"1990","unstructured":"Hammer M (1990) Reengineering work: don\u2019t automate, obliterate. Harvard Business Review 68(4):104\u2013112","journal-title":"Harvard Business Review"},{"issue":"6","key":"224_CR28","first-page":"108","volume":"77","author":"M Hammer","year":"1999","unstructured":"Hammer M, Stanton S (1999) How process enterprises really work. Harvard Business Review 77(6):108\u2013120","journal-title":"Harvard Business Review"},{"issue":"2","key":"224_CR29","doi-asserted-by":"crossref","first-page":"563","DOI":"10.2307\/25148773","volume":"30","author":"O Hanseth","year":"2006","unstructured":"Hanseth O, Jacucci E, Grisot M, Aanestad M (2006) Reflexive standardization: side effects and complexity in standard making. Management Information Systems Quarterly 30(2):563\u2013581","journal-title":"Management Information Systems Quarterly"},{"issue":"1","key":"224_CR30","first-page":"5","volume":"18","author":"G Homburg","year":"1996","unstructured":"Homburg G, Giering A (1996) Konzeptualisierung und Operationalisierung Komplexer Konstrukte \u2013 Ein Leitfaden f\u00fcr die Marketingforschung. Marketing 18(1):5\u201324","journal-title":"Marketing"},{"issue":"1","key":"224_CR31","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1080\/10705519909540118","volume":"6","author":"L Hu","year":"1999","unstructured":"Hu L, Bentler P (1999) Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives. Structural Equation Modeling 6(1):1\u201355","journal-title":"Structural Equation Modeling"},{"key":"224_CR32","volume-title":"Systems approaches to management","author":"MC Jackson","year":"2000","unstructured":"Jackson MC (2000) Systems approaches to management. Springer, New York"},{"key":"224_CR33","volume-title":"LISREL\u00a08: new statistical features","author":"KG J\u00f6reskog","year":"2001","unstructured":"J\u00f6reskog KG, S\u00f6rbom D, Du Toit S, Du Toit M (2001) LISREL\u00a08: new statistical features. SSI, Lincolnwood"},{"issue":"1","key":"224_CR34","doi-asserted-by":"crossref","first-page":"101","DOI":"10.2753\/MIS0742-1222240103","volume":"24","author":"J Karimi","year":"2007","unstructured":"Karimi J, Somers TM, Bhattacherjee A (2007) The impact of ERP implementation on business process outcomes: a factor-based study. Journal of Management Information Systems 24(1):101\u2013134","journal-title":"Journal of Management Information Systems"},{"key":"224_CR35","unstructured":"Kesmodel D (2011) Boeing\u2019s dreamliner makes its way to Japan. http:\/\/online.wsj.com\/article\/SB10001424052970204422404576595193592207856.html . Accessed 2011-10-10"},{"issue":"1","key":"224_CR36","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1080\/07421222.1995.11518068","volume":"12","author":"WJ Kettinger","year":"1995","unstructured":"Kettinger WJ, Grover V (1995) Toward a theory of business process change management. Journal of Management Information Systems 12(1):9\u201330","journal-title":"Journal of Management Information Systems"},{"issue":"1","key":"224_CR37","doi-asserted-by":"crossref","first-page":"55","DOI":"10.2307\/249742","volume":"21","author":"WJ Kettinger","year":"1997","unstructured":"Kettinger WJ, Teng JTC (1997) Business process change: a study of methodologies, techniques, and tools. Management Information Systems Quarterly 21(1):55\u201380","journal-title":"Management Information Systems Quarterly"},{"issue":"1","key":"224_CR38","doi-asserted-by":"crossref","first-page":"55","DOI":"10.2307\/249742","volume":"21","author":"WJ Kettinger","year":"1997","unstructured":"Kettinger WJ, Teng JTC, Guha S (1997) Business process change: a study of methodologies, techniques, and tools. Management Information Systems Quarterly 21(1):55\u201380","journal-title":"Management Information Systems Quarterly"},{"issue":"3","key":"224_CR39","doi-asserted-by":"crossref","first-page":"307","DOI":"10.1287\/isre.1050.0063","volume":"16","author":"R Krishnan","year":"2005","unstructured":"Krishnan R, Peters J, Padman R, Kaplan D (2005) On data reliability assessment in accounting information systems. Information Systems Research 16(3):307\u2013326","journal-title":"Information Systems Research"},{"issue":"1","key":"224_CR40","doi-asserted-by":"crossref","first-page":"40","DOI":"10.1287\/mnsc.43.1.40","volume":"43","author":"HL Lee","year":"1997","unstructured":"Lee HL, Tang CS (1997) Modelling the costs and benefits of delayed product differentiation. Management Science 43(1):40\u201353","journal-title":"Management Science"},{"issue":"2","key":"224_CR41","doi-asserted-by":"crossref","first-page":"215","DOI":"10.1177\/0170840603024002344","volume":"24","author":"P Lillrank","year":"2003","unstructured":"Lillrank P (2003) The quality of standard, routine and nonroutine processes. Organization Studies 24(2):215\u2013233","journal-title":"Organization Studies"},{"issue":"1","key":"224_CR42","doi-asserted-by":"crossref","first-page":"39","DOI":"10.1108\/09526860410515927","volume":"17","author":"P Lillrank","year":"2004","unstructured":"Lillrank P, Liukko M (2004) Standard, routine and non-routine processes in health care. International Journal of Health Care Quality Assurance 17(1):39\u201346","journal-title":"International Journal of Health Care Quality Assurance"},{"key":"224_CR43","doi-asserted-by":"crossref","first-page":"193","DOI":"10.1057\/jit.2011.3","volume":"26","author":"J Luftman","year":"2011","unstructured":"Luftman J, Zadeh HS (2011) Key information technology and management issues 2010-11: an international study. Journal of Information Technology 26:193\u2013204","journal-title":"Journal of Information Technology"},{"issue":"3","key":"224_CR44","doi-asserted-by":"crossref","first-page":"279","DOI":"10.1016\/j.ijproman.2010.03.001","volume":"29","author":"S Maire","year":"2010","unstructured":"Maire S, Collerette P (2010) International post-merger integration: lessons from an integration project in the private banking sector. International Journal of Project Management 29(3):279\u2013294","journal-title":"International Journal of Project Management"},{"issue":"1","key":"224_CR45","first-page":"15","volume":"5","author":"D Mani","year":"2006","unstructured":"Mani D, Barua A, Whinston A (2006) Successfully governing business process outsourcing relationships. Management Information Systems Quarterly Executive 5(1):15\u201329","journal-title":"Management Information Systems Quarterly Executive"},{"issue":"1","key":"224_CR46","doi-asserted-by":"crossref","first-page":"39","DOI":"10.2307\/20721414","volume":"34","author":"D Mani","year":"2010","unstructured":"Mani D, Barua A, Whinston AB (2010) An empirical analysis of the impact of information capabilities design on business process outsourcing performance. Management Information Systems Quarterly 34(1):39\u201362","journal-title":"Management Information Systems Quarterly"},{"issue":"5","key":"224_CR47","doi-asserted-by":"crossref","first-page":"219","DOI":"10.1016\/0378-7206(78)90028-9","volume":"1","author":"RO Mason","year":"1978","unstructured":"Mason RO (1978) Measuring information output: a communication systems approach. Information & Management 1(5):219\u2013234","journal-title":"Information & Management"},{"issue":"3","key":"224_CR48","doi-asserted-by":"crossref","first-page":"247","DOI":"10.1111\/j.1365-2575.2007.00260.x","volume":"18","author":"N Melville","year":"2008","unstructured":"Melville N, Ramirez R (2008) Information technology innovation diffusion: an information requirements paradigm. Information Systems Journal 18(3):247\u2013273","journal-title":"Information Systems Journal"},{"key":"224_CR49","volume-title":"Sarbanes-Oxley internal controls: effective auditing with AS5, CobiT, and ITIL","author":"RR Moeller","year":"2008","unstructured":"Moeller RR (2008) Sarbanes-Oxley internal controls: effective auditing with AS5, CobiT, and ITIL. Wiley, Hoboken"},{"key":"224_CR50","doi-asserted-by":"crossref","first-page":"243","DOI":"10.1016\/j.datak.2004.12.005","volume":"55","author":"DL Moody","year":"2005","unstructured":"Moody DL (2005) Theoretical and practical issues in evaluating the quality of conceptual models: current state and future directions. Data & Knowledge Engineering 55:243\u2013276","journal-title":"Data & Knowledge Engineering"},{"issue":"3","key":"224_CR51","doi-asserted-by":"crossref","first-page":"192","DOI":"10.1287\/isre.2.3.192","volume":"2","author":"GC Moore","year":"1991","unstructured":"Moore GC, Benbasat I (1991) Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research 2(3):192\u2013222","journal-title":"Information Systems Research"},{"issue":"1","key":"224_CR52","doi-asserted-by":"crossref","first-page":"29","DOI":"10.1108\/14637151011017930","volume":"16","author":"B Muenstermann","year":"2010","unstructured":"Muenstermann B, Eckhardt A, Weitzel T (2010) The performance impact of business process standardization: an empirical evaluation of the recruitment process. Business Process Management Journal 16(1):29\u201356","journal-title":"Business Process Management Journal"},{"key":"224_CR53","volume-title":"Advances in business process management","author":"B Mutschler","year":"2012","unstructured":"Mutschler B, Reichert M (2012) Understanding the costs of business process management technology. In: Glykas M (ed) Advances in business process management, Berlin"},{"issue":"4","key":"224_CR54","doi-asserted-by":"crossref","first-page":"588","DOI":"10.1108\/14637150710763595","volume":"13","author":"TT Niranjan","year":"2007","unstructured":"Niranjan TT, Saxena KBC, Bharadwaj SS (2007) Process-oriented taxonomy of BPOs: an exploratory study. Business Process Management Journal 13(4):588\u2013606","journal-title":"Business Process Management Journal"},{"key":"224_CR55","volume-title":"Psychometric theory","author":"JC Nunnally","year":"1994","unstructured":"Nunnally JC, Bernstein IH (1994) Psychometric theory. McGHraw-Hill, New York"},{"issue":"7","key":"224_CR56","doi-asserted-by":"crossref","first-page":"857","DOI":"10.1287\/mnsc.49.7.857.16382","volume":"49","author":"BT Pentland","year":"2003","unstructured":"Pentland BT (2003a) Conceptualizing and measuring variety in the execution of organizational work processes. Management Science 49(7):857\u2013870","journal-title":"Management Science"},{"issue":"5","key":"224_CR57","doi-asserted-by":"crossref","first-page":"528","DOI":"10.1287\/orsc.14.5.528.16760","volume":"14","author":"BT Pentland","year":"2003","unstructured":"Pentland BT (2003b) Sequential variety in work processes. Organization Science 14(5):528\u2013540","journal-title":"Organization Science"},{"issue":"5","key":"224_CR58","doi-asserted-by":"crossref","first-page":"879","DOI":"10.1037\/0021-9010.88.5.879","volume":"88","author":"PM Podsakoff","year":"2003","unstructured":"Podsakoff PM, MacKenzie SB, Lee JY, Podsakoff NP (2003) Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology 88(5):879\u2013903","journal-title":"Journal of Applied Psychology"},{"issue":"2","key":"224_CR59","first-page":"42","volume":"43","author":"A Ramakumar","year":"2004","unstructured":"Ramakumar A, Cooper B (2004) Process standardization proves profitable. Quality 43(2):42\u201345","journal-title":"Quality"},{"issue":"4","key":"224_CR60","doi-asserted-by":"crossref","first-page":"283","DOI":"10.1016\/j.omega.2004.04.012","volume":"33","author":"H Reijers","year":"2005","unstructured":"Reijers H, Liman Mansar S (2005) Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega 33(4):283\u2013306","journal-title":"Omega"},{"issue":"1","key":"224_CR61","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1504\/IJBPIM.2008.019347","volume":"3","author":"M Rosemann","year":"2008","unstructured":"Rosemann M, Recker J, Flender C (2008) Contextualization of business processes. International Journal of Business Process Integration and Management (Print) 3(1):47\u201360","journal-title":"International Journal of Business Process Integration and Management (Print)"},{"key":"224_CR62","doi-asserted-by":"crossref","first-page":"53","DOI":"10.1007\/978-3-642-12186-9_6","volume-title":"Business process management workshops","author":"C Rosenkranz","year":"2010","unstructured":"Rosenkranz C, Seidel S, Mendling J, Sch\u00e4fermeyer M, Recker J (2010) Towards a framework for business process standardization. In: Aalst W, Mylopoulos J, Sadeh NM, Shaw MJ, Szyperski C (eds) Business process management workshops, pp 53\u201363"},{"key":"224_CR63","doi-asserted-by":"crossref","first-page":"149","DOI":"10.1007\/978-3-540-75183-0_12","volume-title":"Business process management","author":"S Sadiq","year":"2007","unstructured":"Sadiq S, Governatori G, Namiri K (2007) Modeling control objectives for business process compliance. In: Alonso G, Dadam P, Rosemann M (eds) Business process management, pp 149\u2013164"},{"key":"224_CR64","volume-title":"Proceedings of the 19th European conference on information systems (ECIS 2011)","author":"M Sch\u00e4fermeyer","year":"2011","unstructured":"Sch\u00e4fermeyer M, Rosenkranz C (2011) To standardize or not to standardize? \u2013 Understanding the effect of business process complexity on business process standardization. In: Proceedings of the 19th European conference on information systems (ECIS 2011), Helsinki"},{"key":"224_CR65","volume-title":"Organizational culture and leadership","author":"EH Schein","year":"1985","unstructured":"Schein EH (1985) Organizational culture and leadership. Jossey-Bass, San Francisco"},{"issue":"4","key":"224_CR66","doi-asserted-by":"crossref","first-page":"407","DOI":"10.1007\/s10257-009-0123-7","volume":"9","author":"S Seidel","year":"2011","unstructured":"Seidel S (2011) Toward a theory of managing creativity-intensive processes: a creative industries study. Information Systems and e-Business Management 9(4):407\u2013446","journal-title":"Information Systems and e-Business Management"},{"key":"224_CR67","first-page":"415","volume":"27","author":"S Seidel","year":"2010","unstructured":"Seidel S, M\u00fcller-Wienbergen F, Rosemann M (2010) Pockets of creativity in business processes. Communications of the AIS 27:415\u2013436","journal-title":"Communications of the AIS"},{"issue":"4","key":"224_CR68","first-page":"36","volume":"76","author":"DK Sobek","year":"1998","unstructured":"Sobek DK, Liker JK, Ward AC (1998) Another look at how Toyota integrates product development. Harvard Business Review 76(4):36\u201349","journal-title":"Harvard Business Review"},{"key":"224_CR69","first-page":"3","volume-title":"Introduction to service engineering","author":"J Spohrer","year":"2010","unstructured":"Spohrer J, Maglio PP (2010) Service science: toward a smarter planet. In: Karwowski W, Salvendy G (eds) Introduction to service engineering. Wiley, Hoboken, pp 3\u201330"},{"key":"224_CR70","doi-asserted-by":"crossref","first-page":"251","DOI":"10.1007\/978-3-642-13094-6_21","volume-title":"Advanced information systems engineering","author":"N Syed Abdullah","year":"2010","unstructured":"Syed Abdullah N, Sadiq S, Indulska M (2010) Emerging challenges in information systems research for regulatory compliance management. In: Pernici B (ed) Advanced information systems engineering, pp 251\u2013265"},{"key":"224_CR71","doi-asserted-by":"crossref","first-page":"655","DOI":"10.1080\/14783360410001680143","volume":"15","author":"S Thawani","year":"2004","unstructured":"Thawani S (2004) Six sigma \u2013 strategy for organizational excellence. Total Quality Management 15:655\u2013664","journal-title":"Total Quality Management"},{"issue":"3","key":"224_CR72","doi-asserted-by":"crossref","first-page":"613","DOI":"10.2307\/257550","volume":"3","author":"ML Tushman","year":"1978","unstructured":"Tushman ML, Nadler DA (1978) Information processing as an integrating concept in organizational design. The Academy of Management Review 3(3):613\u2013624","journal-title":"The Academy of Management Review"},{"key":"224_CR73","first-page":"1019","volume-title":"Proceedings of the international conference on business process management (BPM 2003)","author":"WMP Aalst van der","year":"2003","unstructured":"van der Aalst WMP, ter Hofstede AHM, Weske M (2003) Business process management: a survey. In: Proceedings of the international conference on business process management (BPM 2003), Eindhoven, The Netherlands. Berlin, p\u00a01019"},{"issue":"4","key":"224_CR74","doi-asserted-by":"crossref","first-page":"497","DOI":"10.1111\/j.1540-5414.2006.00136.x","volume":"37","author":"V Venkatesh","year":"2006","unstructured":"Venkatesh V (2006) Where to go from here? thoughts on future directions for research on individual-level technology adoption with a focus on decision making. Decision Sciences 37(4):497\u2013518","journal-title":"Decision Sciences"},{"issue":"2","key":"224_CR75","doi-asserted-by":"crossref","first-page":"357","DOI":"10.1108\/14637151111122383","volume":"17","author":"J Brocke vom","year":"2011","unstructured":"vom Brocke J, Sinnl T (2011) Culture in business process management: a\u00a0literature review. Business Process Management Journal 17(2):357\u2013378","journal-title":"Business Process Management Journal"},{"key":"224_CR76","doi-asserted-by":"crossref","first-page":"483","DOI":"10.1007\/978-3-642-13094-6_37","volume-title":"Proceedings of the 22nd international conference on advanced information systems engineering (CAiSE\u201910)","author":"M Weidlich","year":"2010","unstructured":"Weidlich M, Dijkman R, Mendling J (2010) The ICoP framework: identification of correspondences between process models. In: Proceedings of the 22nd international conference on advanced information systems engineering (CAiSE\u201910), Hammamet, Tunisia, pp 483\u2013498"},{"issue":"1","key":"224_CR77","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1016\/j.jsis.2005.07.002","volume":"15","author":"F Wijnhoven","year":"2006","unstructured":"Wijnhoven F, Spil T, Stegwee R, Fa R (2006) Post-merger IT integration strategies: an IT alignment perspective. Journal of Strategic Information Systems 15(1):5\u201328","journal-title":"Journal of Strategic Information Systems"},{"key":"224_CR78","doi-asserted-by":"crossref","first-page":"240c","DOI":"10.1109\/HICSS.2007.63","volume-title":"Proceedings of the 40th Hawaii international conference on system sciences (HICSS 2007)","author":"K W\u00fcllenweber","year":"2007","unstructured":"W\u00fcllenweber K, Weitzel T (2007) An empirical exploration of how process standardization reduces outsourcing risks. In: Tim W (ed) Proceedings of the 40th Hawaii international conference on system sciences (HICSS 2007), Hawaii, p\u00a0240c"},{"issue":"2","key":"224_CR79","doi-asserted-by":"crossref","first-page":"211","DOI":"10.1007\/s10796-008-9063-x","volume":"10","author":"K W\u00fcllenweber","year":"2008","unstructured":"W\u00fcllenweber K, Beimborn D, Weitzel T, K\u00f6nig W (2008) The impact of process standardization on business process outsourcing success. Information Systems Frontiers 10(2):211\u2013224","journal-title":"Information Systems Frontiers"},{"issue":"3\u20134","key":"224_CR80","doi-asserted-by":"crossref","first-page":"271","DOI":"10.1023\/B:ITEM.0000031582.55219.2b","volume":"5","author":"M Muehlen zur","year":"2004","unstructured":"zur Muehlen M (2004) Organizational management in workflow applications \u2013 issues and perspectives. Information Technology and Management 5(3\u20134):271\u2013291","journal-title":"Information Technology and Management"}],"container-title":["Business &amp; Information Systems Engineering"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12599-012-0224-6.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s12599-012-0224-6\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12599-012-0224-6","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,6,25]],"date-time":"2023-06-25T11:23:54Z","timestamp":1687692234000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s12599-012-0224-6"}},"subtitle":["An Empirical Study"],"short-title":[],"issued":{"date-parts":[[2012,8,23]]},"references-count":80,"journal-issue":{"issue":"5","published-print":{"date-parts":[[2012,10]]}},"alternative-id":["224"],"URL":"https:\/\/doi.org\/10.1007\/s12599-012-0224-6","relation":{},"ISSN":["1867-0202"],"issn-type":[{"value":"1867-0202","type":"electronic"}],"subject":[],"published":{"date-parts":[[2012,8,23]]}}}