{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,30]],"date-time":"2025-12-30T08:39:53Z","timestamp":1767083993060},"reference-count":20,"publisher":"Springer Science and Business Media LLC","issue":"1","license":[{"start":{"date-parts":[[2015,2,1]],"date-time":"2015-02-01T00:00:00Z","timestamp":1422748800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Bus Inf Syst Eng"],"published-print":{"date-parts":[[2015,2]]},"DOI":"10.1007\/s12599-014-0366-9","type":"journal-article","created":{"date-parts":[[2015,2,6]],"date-time":"2015-02-06T08:33:37Z","timestamp":1423211617000},"page":"73-78","update-policy":"http:\/\/dx.doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":41,"title":["Hybrid Customer Interaction"],"prefix":"10.1007","volume":"57","author":[{"given":"Rebecca","family":"N\u00fcesch","sequence":"first","affiliation":[]},{"given":"Rainer","family":"Alt","sequence":"additional","affiliation":[]},{"given":"Thomas","family":"Puschmann","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2015,2,7]]},"reference":[{"issue":"4","key":"366_CR1","doi-asserted-by":"crossref","first-page":"203","DOI":"10.1007\/s12525-012-0106-2","volume":"22","author":"R Alt","year":"2012","unstructured":"Alt R, Puschmann T (2012) The rise of customer-oriented banking: electronic markets are paving the way for change in the financial industry. electron mark 22(4):203\u2013215","journal-title":"electron mark"},{"issue":"5","key":"366_CR2","doi-asserted-by":"crossref","first-page":"287","DOI":"10.1007\/s12599-012-0225-5","volume":"4","author":"R Alt","year":"2012","unstructured":"Alt R, Reinhold O (2012) Social customer relationship management (social CRM) - application and technology. Bus Inf Syst Eng 4(5):287\u2013291","journal-title":"Bus Inf Syst Eng"},{"issue":"1","key":"366_CR3","doi-asserted-by":"crossref","first-page":"1","DOI":"10.5772\/57330","volume":"5","author":"D Bettiga","year":"2013","unstructured":"Bettiga D, Boaretto A, Che S (2013) Exploring media convergence: evidence from Italy. Int J Eng. Bus Manag 5(1):1\u20139","journal-title":"Int J Eng. Bus Manag"},{"issue":"14","key":"366_CR4","first-page":"3","volume":"16","author":"R Birch","year":"2012","unstructured":"Birch R (2012) Study: channel convergence \u201ccoming fast\u201d. Credit Union Journal 16(14):3","journal-title":"Credit Union Journal"},{"key":"366_CR5","doi-asserted-by":"crossref","first-page":"239","DOI":"10.1007\/978-3-8349-9285-7_11","volume-title":"Wertsch\u00f6pfungsprozesse bei Dienstleistungen \u2013 Forum Dienstleistungsmanagement","author":"T B\u00f6hmann","year":"2007","unstructured":"B\u00f6hmann T, Krcmar H (2007) Hybride Produkte: Merkmale und Herausforderungen. In: Bruhn M, Stauss B (eds) Wertsch\u00f6pfungsprozesse bei Dienstleistungen \u2013 Forum Dienstleistungsmanagement. Gabler, Wiesbaden, pp 239\u2013258"},{"issue":"1","key":"366_CR6","doi-asserted-by":"crossref","first-page":"55","DOI":"10.1007\/s12599-013-0302-4","volume":"6","author":"W Brenner","year":"2014","unstructured":"Brenner W, \u00d6sterle H, Petrie C, Uebernickel F, Winter R, Karagiannis D, Kolbe L, Kr\u00fcger J, Leifer L, Lamberti H-J, Leimeister JM, Schwabe G, Zarnekow R (2014) User, use & utility research. Bus Inf Syst Eng 6(1):55\u201361","journal-title":"Bus Inf Syst Eng"},{"key":"366_CR7","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-8349-8482-1","volume-title":"Kundeninteraktionskompetenz in Industrieg\u00fcterm\u00e4rkten \u2013 Eine empirische Studie zur Interaktions- und Lernorientierung","author":"F Dezinger","year":"2010","unstructured":"Dezinger F (2010) Kundeninteraktionskompetenz in Industrieg\u00fcterm\u00e4rkten \u2013 Eine empirische Studie zur Interaktions- und Lernorientierung. Gabler, Wiesbaden"},{"key":"366_CR8","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-658-00851-2","volume-title":"No-Line-Systeme als Betriebsform der Zukunft \u2013 H\u00f6chste Evolutionsstufe im Multi-Channeling","author":"G Heinemann","year":"2013","unstructured":"Heinemann G (2013) No-Line-Systeme als Betriebsform der Zukunft \u2013 H\u00f6chste Evolutionsstufe im Multi-Channeling. Springer, Heidelberg"},{"issue":"3","key":"366_CR9","doi-asserted-by":"crossref","first-page":"248","DOI":"10.1365\/s11576-008-0051-z","volume":"50","author":"JM Leimeister","year":"2008","unstructured":"Leimeister JM, Glauner C (2008) Hybride Produkte \u2013 Einordnung und Herausforderungen f\u00fcr die Wirtschaftsinformatik. WIRTSCHAFTSINFORMATIK 50(3):248\u2013251","journal-title":"WIRTSCHAFTSINFORMATIK"},{"issue":"4","key":"366_CR10","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1007\/s12525-014-0174-6","volume":"24","author":"JM Leimeister","year":"2014","unstructured":"Leimeister JM, \u00d6sterle H, Alter S (2014) Preface special issue on \u201cDigital services for consumers\u201d. Electron Mark 24(4):1\u20134","journal-title":"Electron Mark"},{"issue":"3","key":"366_CR11","doi-asserted-by":"crossref","first-page":"237","DOI":"10.1016\/S0959-6526(01)00039-7","volume":"10","author":"O Mont","year":"2002","unstructured":"Mont O (2002) Clarifying the concept of product-service system. J Clean Prod 10(3):237\u2013245","journal-title":"J Clean Prod"},{"issue":"1","key":"366_CR12","doi-asserted-by":"crossref","first-page":"70","DOI":"10.1016\/j.intmar.2008.10.005","volume":"23","author":"S Neslin","year":"2009","unstructured":"Neslin S, Shankar V (2009) Key issues in multichannel customer management: current knowledge and future directions. J Interact Mark 23(1):70\u201381","journal-title":"J Interact Mark"},{"issue":"2","key":"366_CR13","doi-asserted-by":"crossref","first-page":"95","DOI":"10.1177\/1094670506293559","volume":"9","author":"SA Neslin","year":"2006","unstructured":"Neslin SA, Gerwal D, Leghorn R, Shankar V, Teerling ML, Thomas JS, Verhoef PC (2006) Challenges and opportunities in multichannel customer management. J Serv Res 9(2):95\u2013112","journal-title":"J Serv Res"},{"key":"366_CR14","unstructured":"Nueesch R, Puschmann T, Alt R (2014) Realizing value from tablet-supported customer advisory: cases from the banking industry. In: Proceedings of 27th Bled eConference Slovenia, pp 292\u2013305"},{"issue":"4","key":"366_CR15","doi-asserted-by":"crossref","first-page":"167","DOI":"10.1509\/jmkg.2005.69.4.167","volume":"69","author":"A Payne","year":"2013","unstructured":"Payne A, Frow P (2013) A strategic framework for customer relationship management. J Marketing 69(4):167\u2013176","journal-title":"J Marketing"},{"issue":"3","key":"366_CR16","first-page":"133","volume":"10","author":"L Pitt","year":"2011","unstructured":"Pitt L, Berthon P, Robson K (2011) Deciding when to use tablets for business applications. MIS Q Exec 10(3):133\u2013139","journal-title":"MIS Q Exec"},{"key":"366_CR17","unstructured":"Rigby D (2011) The future of shopping. Harvard Business Review December 2011"},{"key":"366_CR18","unstructured":"Sachse S, Puschmann T, Alt R (2012) Towards customer-oriented electronic markets \u2013 a survey among digital natives in the financial industry. In: Proceedings of 25th Bled eConference, Slovenia, pp 333\u2013354"},{"key":"366_CR19","volume-title":"Methodology for product service system innovation: how to develop clean, clever and competitive strategies in companies","author":"C Halen Van","year":"2005","unstructured":"Van Halen C, Vezzoli C, Wimmer R (2005) Methodology for product service system innovation: how to develop clean, clever and competitive strategies in companies. Van Gorcum, Assen"},{"issue":"1","key":"366_CR20","first-page":"27","volume":"42","author":"S Vandermerwe","year":"2000","unstructured":"Vandermerwe S (2000) How increasing value to customers improves business results. Sloan Manag Rev 42(1):27\u201337","journal-title":"Sloan Manag Rev"}],"container-title":["Business &amp; Information Systems Engineering"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12599-014-0366-9.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s12599-014-0366-9\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12599-014-0366-9","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,8,3]],"date-time":"2023-08-03T14:55:21Z","timestamp":1691074521000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s12599-014-0366-9"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015,2]]},"references-count":20,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2015,2]]}},"alternative-id":["366"],"URL":"https:\/\/doi.org\/10.1007\/s12599-014-0366-9","relation":{},"ISSN":["2363-7005","1867-0202"],"issn-type":[{"value":"2363-7005","type":"print"},{"value":"1867-0202","type":"electronic"}],"subject":[],"published":{"date-parts":[[2015,2]]}}}