{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,4]],"date-time":"2026-05-04T10:48:59Z","timestamp":1777891739034,"version":"3.51.4"},"reference-count":57,"publisher":"Springer Science and Business Media LLC","issue":"2","license":[{"start":{"date-parts":[[2020,3,20]],"date-time":"2020-03-20T00:00:00Z","timestamp":1584662400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2020,3,20]],"date-time":"2020-03-20T00:00:00Z","timestamp":1584662400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Bus Inf Syst Eng"],"published-print":{"date-parts":[[2021,4]]},"abstract":"<jats:title>Abstract<\/jats:title><jats:p>Business process management (BPM) is a mature discipline that drives corporate success through effective and efficient business processes. BPM is commonly structured via capability frameworks, which describe and bundle capability areas relevant for implementing process orientation in organizations. Despite their comprehensive use, existing BPM capability frameworks are being challenged by socio-technical changes such as those brought about by digitalization. In line with the uptake of novel technologies, digitalization transforms existing and enables new processes due to its impact on individual behavior and needs, intra- and inter-company collaboration, and new forms of automation. This development led the authors to presume that digitalization calls for new capability areas and that existing frameworks need to be updated. Hence, this study explored which BPM capability areas will become relevant in view of digitalization through a Delphi study with international experts from industry and academia. The study resulted in an updated BPM capability framework, accompanied by insights into challenges and opportunities of BPM. The results show that, while there is a strong link between current and future capability areas, a number of entirely new and enhanced capabilities are required for BPM to drive corporate success in view of digitalization.<\/jats:p>","DOI":"10.1007\/s12599-020-00637-0","type":"journal-article","created":{"date-parts":[[2020,3,20]],"date-time":"2020-03-20T13:02:47Z","timestamp":1584709367000},"page":"83-96","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":137,"title":["An Exploration into Future Business Process Management Capabilities in View of Digitalization"],"prefix":"10.1007","volume":"63","author":[{"given":"Georgi Dimov","family":"Kerpedzhiev","sequence":"first","affiliation":[]},{"given":"Ulrich Matthias","family":"K\u00f6nig","sequence":"additional","affiliation":[]},{"given":"Maximilian","family":"R\u00f6glinger","sequence":"additional","affiliation":[]},{"given":"Michael","family":"Rosemann","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2020,3,20]]},"reference":[{"key":"637_CR1","doi-asserted-by":"publisher","first-page":"33","DOI":"10.1002\/smj.4250140105","volume":"14","author":"R Amit","year":"1993","unstructured":"Amit R, Schoemaker PJH (1993) Strategic assets and organizational rent. Strateg Manag J 14:33\u201346. https:\/\/doi.org\/10.1002\/smj.4250140105","journal-title":"Strateg Manag J"},{"key":"637_CR2","first-page":"203","volume":"17","author":"JB Barney","year":"2000","unstructured":"Barney JB (2000) Firm resources and sustained competitive advantage. Adv Strateg Manag 17:203\u2013227","journal-title":"Adv Strateg Manag"},{"key":"637_CR3","doi-asserted-by":"publisher","first-page":"377","DOI":"10.1007\/s12599-015-0394-0","volume":"57","author":"J Becker","year":"2015","unstructured":"Becker J, vom Brocke J, Heddier M, Seidel S (2015) In search of information systems (grand) challenges. Bus Inf Syst Eng 57:377\u2013390. https:\/\/doi.org\/10.1007\/s12599-015-0394-0","journal-title":"Bus Inf Syst Eng"},{"key":"637_CR4","unstructured":"Berger S, Denner M-S, R\u00f6glinger M (2018) The nature of digital technologies\u2014development of a multi-layer taxonomy. In: 26th European conference on information systems, Portsmouth"},{"key":"637_CR5","doi-asserted-by":"publisher","first-page":"731","DOI":"10.5465\/amj.2016.4003","volume":"59","author":"A Colbert","year":"2016","unstructured":"Colbert A, Yee N, George G (2016) The digital workforce and the workplace of the future. Acad Manag J 59:731\u2013739. https:\/\/doi.org\/10.5465\/amj.2016.4003","journal-title":"Acad Manag J"},{"key":"637_CR6","doi-asserted-by":"publisher","first-page":"458","DOI":"10.1287\/mnsc.9.3.458","volume":"9","author":"N Dalkey","year":"1963","unstructured":"Dalkey N, Helmer O (1963) An experimental application of the DELPHI method to the use of experts. Manag Sci 9:458\u2013467. https:\/\/doi.org\/10.1287\/mnsc.9.3.458","journal-title":"Manag Sci"},{"key":"637_CR7","unstructured":"de Bruin T, Rosemann M (2005) Towards a business process management maturity model. In: ECIS 2005 proceedings of the thirteenth European conference on information systems, Regensburg"},{"key":"637_CR8","unstructured":"de Bruin T, Rosemann M (2007) Using the Delphi technique to identify BPM capability areas. In: ACIS 2007 proceedings, 42"},{"key":"637_CR9","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-662-56509-4","volume-title":"Fundamentals of business process management","author":"M Dumas","year":"2018","unstructured":"Dumas M, La Rosa M, Mendling J, Reijers HA (2018) Fundamentals of business process management. Springer, Berlin"},{"key":"637_CR10","unstructured":"Gimpel H, Hosseini S, Huber R, Probst L, R\u00f6glinger M, Faisst U (2018) Structuring digital transformation: a framework of action fields and its application at ZEISS. J Inf Technol Theory Appl 19:Article 3"},{"key":"637_CR11","unstructured":"Hammer M (2007) The process audit. https:\/\/hbr.org\/2007\/04\/the-process-audit. Accessed 31 May 2019"},{"key":"637_CR12","unstructured":"Harmon P (2018) The state of business process management 2018. https:\/\/www.redhat.com\/cms\/managed-files\/mi-bptrends-state-of-bpm-2018-survey-analyst-paper-201803-en.pdf. Accessed 31 May 2019"},{"key":"637_CR13","first-page":"242","volume-title":"Microeconometrics","author":"JJ Heckman","year":"2010","unstructured":"Heckman JJ (2010) Selection bias and self-selection. In: Durlauf SN, Blume LE (eds) Microeconometrics, vol 24. Palgrave Macmillan, London, pp 242\u2013266"},{"key":"637_CR14","doi-asserted-by":"publisher","first-page":"251","DOI":"10.1007\/s12599-017-0477-1","volume":"59","author":"F Johannsen","year":"2017","unstructured":"Johannsen F, Fill H-G (2017) Meta modeling for business process improvement. Bus Inf Syst Eng 59:251\u2013275. https:\/\/doi.org\/10.1007\/s12599-017-0477-1","journal-title":"Bus Inf Syst Eng"},{"key":"637_CR15","doi-asserted-by":"publisher","first-page":"255","DOI":"10.1057\/ejis.2011.33","volume":"21","author":"N Kasiri","year":"2012","unstructured":"Kasiri N, Sharda R, Hardgrave B (2012) A balanced scorecard for item-level RFID in the retail sector: a Delphi study. Eur J Inf Syst 21:255\u2013267. https:\/\/doi.org\/10.1057\/ejis.2011.33","journal-title":"Eur J Inf Syst"},{"key":"637_CR16","doi-asserted-by":"publisher","first-page":"205","DOI":"10.1111\/j.1365-2648.2006.03716.x","volume":"53","author":"S Keeney","year":"2006","unstructured":"Keeney S, Hasson F, McKenna H (2006) Consulting the oracle: ten lessons from using the Delphi technique in nursing research. J Adv Nurs 53:205\u2013212","journal-title":"J Adv Nurs"},{"key":"637_CR17","doi-asserted-by":"publisher","first-page":"786","DOI":"10.1108\/bpmj-11-2016-0226","volume":"24","author":"M Klun","year":"2018","unstructured":"Klun M, Trkman P (2018) Business process management\u2014at the crossroads. Bus Process Manag J 24:786\u2013813. https:\/\/doi.org\/10.1108\/bpmj-11-2016-0226","journal-title":"Bus Process Manag J"},{"key":"637_CR18","doi-asserted-by":"publisher","first-page":"245","DOI":"10.1108\/14637151311308303","volume":"19","author":"M Kohlbacher","year":"2013","unstructured":"Kohlbacher M, Reijers HA (2013) The effects of process-oriented organizational design on firm performance. Bus Process Manag J 19:245\u2013262. https:\/\/doi.org\/10.1108\/14637151311308303","journal-title":"Bus Process Manag J"},{"key":"637_CR19","doi-asserted-by":"publisher","first-page":"87","DOI":"10.1007\/s40685-018-0076-0","volume":"5","author":"UM K\u00f6nig","year":"2018","unstructured":"K\u00f6nig UM, Linhart A, R\u00f6glinger M (2018) Why do business processes deviate? Results from a Delphi study. Bus Res 5:87. https:\/\/doi.org\/10.1007\/s40685-018-0076-0","journal-title":"Bus Res"},{"key":"637_CR20","volume-title":"Content analysis: An introduction to its methodology","author":"K Krippendorff","year":"2013","unstructured":"Krippendorff K (2013) Content analysis: An introduction to its methodology, 3rd edn. Sage, Los Angeles","edition":"3"},{"key":"637_CR21","doi-asserted-by":"publisher","first-page":"137","DOI":"10.1080\/07421222.1994.11518043","volume":"11","author":"MC Lacity","year":"1994","unstructured":"Lacity MC, Janson MA (1994) Understanding qualitative data: a framework of text analysis methods. J Manag Inf Syst 11:137\u2013155. https:\/\/doi.org\/10.1080\/07421222.1994.11518043","journal-title":"J Manag Inf Syst"},{"key":"637_CR22","doi-asserted-by":"publisher","first-page":"746","DOI":"10.1016\/j.im.2018.03.004","volume":"55","author":"M Lang","year":"2018","unstructured":"Lang M, Wiesche M, Krcmar H (2018) Criteria for selecting cloud service providers: a Delphi study of quality-of-service attributes. Inf Manag 55:746\u2013758. https:\/\/doi.org\/10.1016\/j.im.2018.03.004","journal-title":"Inf Manag"},{"key":"637_CR23","doi-asserted-by":"publisher","first-page":"301","DOI":"10.1007\/s12599-017-0484-2","volume":"59","author":"C Legner","year":"2017","unstructured":"Legner C, Eymann T, Hess T, Matt C, B\u00f6hmann T, Drews P, M\u00e4dche A, Urbach N, Ahlemann F (2017) Digitalization: opportunity and challenge for the business and information systems engineering community. Bus Inf Syst Eng 59:301\u2013308. https:\/\/doi.org\/10.1007\/s12599-017-0484-2","journal-title":"Bus Inf Syst Eng"},{"key":"637_CR24","doi-asserted-by":"publisher","first-page":"377","DOI":"10.1007\/s40685-016-0036-5","volume":"9","author":"M Lehnert","year":"2016","unstructured":"Lehnert M, Linhart A, R\u00f6glinger M (2016) Value-based process project portfolio management: integrated planning of BPM capability development and process improvement. Bus Res 9:377\u2013419. https:\/\/doi.org\/10.1007\/s40685-016-0036-5","journal-title":"Bus Res"},{"key":"637_CR25","doi-asserted-by":"crossref","unstructured":"Motahari-Nezhad HR, Swenson KD (2013) Adaptive case management: overview and research challenges. In: 2013 IEEE 15th conference on business informatics. IEEE, pp 264\u2013269","DOI":"10.1109\/CBI.2013.44"},{"key":"637_CR26","doi-asserted-by":"publisher","first-page":"486","DOI":"10.1080\/0960085x.2017.1387714","volume":"27","author":"AM Oberl\u00e4nder","year":"2017","unstructured":"Oberl\u00e4nder AM, R\u00f6glinger M, Rosemann M, Kees A (2017) Conceptualizing business-to-thing interactions\u2014a sociomaterial perspective on the Internet of Things. Eur J Inf Syst 27:486\u2013502. https:\/\/doi.org\/10.1080\/0960085x.2017.1387714","journal-title":"Eur J Inf Syst"},{"key":"637_CR27","doi-asserted-by":"publisher","first-page":"15","DOI":"10.1016\/j.im.2003.11.002","volume":"42","author":"C Okoli","year":"2004","unstructured":"Okoli C, Pawlowski SD (2004) The Delphi method as a research tool: an example, design considerations and applications. Inf Manag 42:15\u201329. https:\/\/doi.org\/10.1016\/j.im.2003.11.002","journal-title":"Inf Manag"},{"key":"637_CR28","doi-asserted-by":"publisher","first-page":"207","DOI":"10.1016\/j.im.2013.03.003","volume":"50","author":"G Par\u00e9","year":"2013","unstructured":"Par\u00e9 G, Cameron A-F, Poba-Nzaou P, Templier M (2013) A systematic assessment of rigor in information systems ranking-type Delphi studies. Inf Manag 50:207\u2013217. https:\/\/doi.org\/10.1016\/j.im.2013.03.003","journal-title":"Inf Manag"},{"key":"637_CR29","doi-asserted-by":"crossref","unstructured":"P\u00f6ppelbu\u00df J, Plattfaut R, Niehaves B (2015) How do we progress? An exploration of alternate explanations for bpm capability development. Commun Assoc Inf Syst 36:Article 1","DOI":"10.17705\/1CAIS.03601"},{"key":"637_CR30","unstructured":"Recker J (2014) Suggestions for the next wave of BPM research: strengthening the theoretical core and exploring the protective belt. J Inf Technol Theory Appl 15:Article 2"},{"key":"637_CR31","doi-asserted-by":"publisher","first-page":"55","DOI":"10.1007\/s12599-015-0411-3","volume":"58","author":"J Recker","year":"2016","unstructured":"Recker J, Mendling J (2016) The state of the art of business process management research as published in the BPM conference. Bus Inf Syst Eng 58:55\u201372. https:\/\/doi.org\/10.1007\/s12599-015-0411-3","journal-title":"Bus Inf Syst Eng"},{"key":"637_CR32","doi-asserted-by":"publisher","first-page":"328","DOI":"10.1108\/14637151211225225","volume":"18","author":"M R\u00f6glinger","year":"2012","unstructured":"R\u00f6glinger M, P\u00f6ppelbu\u00df J, Becker J (2012) Maturity models in business process management. Bus Process Manag J 18:328\u2013346. https:\/\/doi.org\/10.1108\/14637151211225225","journal-title":"Bus Process Manag J"},{"key":"637_CR33","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/978-3-319-08222-6_1","volume-title":"Asia Pacific business process management","author":"M Rosemann","year":"2014","unstructured":"Rosemann M (2014) Proposals for future BPM research directions. In: van der Aalst W, Mylopoulos J, Rosemann M, Shaw MJ, Szyperski C, Ouyang C, Jung J-Y (eds) Asia Pacific business process management, vol 181. Springer, Cham, pp 1\u201315"},{"key":"637_CR34","volume-title":"Handbook on business process management 1","year":"2015","unstructured":"Rosemann M, vom Brocke J (eds) (2015a) Handbook on business process management 1. Springer, Berlin"},{"key":"637_CR35","volume-title":"Handbook on business process management 2","year":"2015","unstructured":"Rosemann M, vom Brocke J (eds) (2015b) Handbook on business process management 2. Springer, Berlin"},{"key":"637_CR36","doi-asserted-by":"publisher","first-page":"105","DOI":"10.1007\/978-3-642-45100-3_5","volume-title":"Handbook on business process management 1","author":"M Rosemann","year":"2015","unstructured":"Rosemann M, vom Brocke J (2015c) The six core elements of business process management. In: Rosemann M, vom Brocke J (eds) Handbook on business process management 1. Springer, Berlin, pp 105\u2013122"},{"key":"637_CR37","doi-asserted-by":"publisher","first-page":"763","DOI":"10.1111\/j.1540-5915.1997.tb01330.x","volume":"28","author":"RC Schmidt","year":"1997","unstructured":"Schmidt RC (1997) Managing Delphi surveys using nonparametric statistical techniques. Decis Sci 28:763\u2013774. https:\/\/doi.org\/10.1111\/j.1540-5915.1997.tb01330.x","journal-title":"Decis Sci"},{"key":"637_CR38","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1080\/07421222.2001.11045662","volume":"17","author":"R Schmidt","year":"2001","unstructured":"Schmidt R, Lyytinen K, Keil M, Cule P (2001) Identifying software project risks: an international Delphi study. J Manag Inf Syst 17:5\u201336. https:\/\/doi.org\/10.1080\/07421222.2001.11045662","journal-title":"J Manag Inf Syst"},{"key":"637_CR39","doi-asserted-by":"publisher","first-page":"292","DOI":"10.1108\/14637151311308321","volume":"19","author":"T Schmiedel","year":"2013","unstructured":"Schmiedel T, vom Brocke J, Recker J (2013) Which cultural values matter to business process management? Bus Process Manag J 19:292\u2013317. https:\/\/doi.org\/10.1108\/14637151311308321","journal-title":"Bus Process Manag J"},{"key":"637_CR40","unstructured":"Sharp A (2013) Peace accord reached! Process vs. capability debate ends with a whimper. http:\/\/www.bptrends.com\/publicationfiles\/10-01-2013-COL-Practitioner%27s%20Perspective-Peace%20Accord%20Reached-Alec%20Sharp.pdf. Accessed 15 January 2020"},{"key":"637_CR41","doi-asserted-by":"crossref","unstructured":"Skinner R, Nelson RR, Chin WW, Land L (2015) The Delphi method research strategy in studies of information systems. Commun Assoc Inf Syst 37:Article 2","DOI":"10.17705\/1CAIS.03702"},{"key":"637_CR42","doi-asserted-by":"publisher","first-page":"125","DOI":"10.1016\/j.ijinfomgt.2009.07.003","volume":"30","author":"P Trkman","year":"2010","unstructured":"Trkman P (2010) The critical success factors of business process management. Int J Inf Manag 30:125\u2013134. https:\/\/doi.org\/10.1016\/j.ijinfomgt.2009.07.003","journal-title":"Int J Inf Manag"},{"key":"637_CR43","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1155\/2013\/507984","volume":"2013","author":"WMP van der Aalst","year":"2013","unstructured":"van der Aalst WMP (2013) Business process management: a comprehensive survey. ISRN Softw Eng 2013:1\u201337. https:\/\/doi.org\/10.1155\/2013\/507984","journal-title":"ISRN Softw Eng"},{"key":"637_CR44","doi-asserted-by":"publisher","DOI":"10.1007\/s12599-018-0542-4","author":"WMP van der Aalst","year":"2018","unstructured":"van der Aalst WMP, Bichler M, Heinzl A (2018) Robotic process automation. Bus Inf Syst Eng. https:\/\/doi.org\/10.1007\/s12599-018-0542-4","journal-title":"Bus Inf Syst Eng"},{"key":"637_CR45","doi-asserted-by":"publisher","first-page":"188","DOI":"10.1080\/17517575.2012.688222","volume":"8","author":"A van Looy","year":"2014","unstructured":"van Looy A, Backer MD, Poels G (2014) A conceptual framework and classification of capability areas for business process maturity. Enterp Inf Syst 8:188\u2013224. https:\/\/doi.org\/10.1080\/17517575.2012.688222","journal-title":"Enterp Inf Syst"},{"key":"637_CR46","doi-asserted-by":"publisher","first-page":"461","DOI":"10.17705\/1jais.00460","volume":"18","author":"A van Looy","year":"2017","unstructured":"van Looy A, Poels G, Snoeck M (2017) Evaluating business process maturity models. J Assoc Inf Syst 18:461\u2013486. https:\/\/doi.org\/10.17705\/1jais.00460","journal-title":"J Assoc Inf Syst"},{"key":"637_CR47","doi-asserted-by":"publisher","first-page":"133","DOI":"10.1007\/s10845-018-1422-y","volume":"12","author":"W Viryasitavat","year":"2018","unstructured":"Viryasitavat W, Da Xu L, Bi Z, Sapsomboon A (2018) Blockchain-based business process management (BPM) framework for service composition in industry 4.0. J Intell Manuf 12:133. https:\/\/doi.org\/10.1007\/s10845-018-1422-y","journal-title":"J Intell Manuf"},{"key":"637_CR48","volume-title":"Business process management cases","year":"2018","unstructured":"vom Brocke J, Mendling J (eds) (2018) Business process management cases. Springer, Cham"},{"key":"637_CR49","doi-asserted-by":"publisher","first-page":"530","DOI":"10.1108\/bpmj-06-2013-0074","volume":"20","author":"J vom Brocke","year":"2014","unstructured":"vom Brocke J, Schmiedel T, Recker J, Trkman P, Mertens W, Viaene S (2014) Ten principles of good business process management. Bus Process Manag J 20:530\u2013548. https:\/\/doi.org\/10.1108\/bpmj-06-2013-0074","journal-title":"Bus Process Manag J"},{"key":"637_CR50","doi-asserted-by":"publisher","first-page":"486","DOI":"10.1016\/j.ijinfomgt.2015.10.002","volume":"36","author":"J vom Brocke","year":"2016","unstructured":"vom Brocke J, Zelt S, Schmiedel T (2016) On the role of context in business process management. Int J Inf Manage 36:486\u2013495. https:\/\/doi.org\/10.1016\/j.ijinfomgt.2015.10.002","journal-title":"Int J Inf Manage"},{"key":"637_CR51","doi-asserted-by":"publisher","first-page":"107","DOI":"10.2307\/25148626","volume":"28","author":"M Wade","year":"2004","unstructured":"Wade M, Hulland J (2004) Review: the resource-based view and information systems research: review, extension, and suggestions for future research. MIS Q 28:107\u2013142. https:\/\/doi.org\/10.2307\/25148626","journal-title":"MIS Q"},{"key":"637_CR52","doi-asserted-by":"publisher","first-page":"171","DOI":"10.1002\/smj.4250050207","volume":"5","author":"B Wernerfelt","year":"1984","unstructured":"Wernerfelt B (1984) A resource-based view of the firm. Strateg Manag J 5:171\u2013180. https:\/\/doi.org\/10.1002\/smj.4250050207","journal-title":"Strateg Manag J"},{"key":"637_CR53","volume-title":"Service automation: robots and the future of work. A Steve Brookes Publishing book","author":"LP Willcocks","year":"2016","unstructured":"Willcocks LP, Lacity MC (2016) Service automation: robots and the future of work. A Steve Brookes Publishing book. Steve Brookes Publishing, Warwickshire"},{"key":"637_CR54","doi-asserted-by":"publisher","first-page":"77","DOI":"10.1007\/978-3-319-14571-6_5","volume-title":"Business architecture management","author":"M Wi\u00dfotzki","year":"2015","unstructured":"Wi\u00dfotzki M (2015) The capability management process: finding your way into capability engineering. In: Simon D, Schmidt C (eds) Business architecture management, vol 36. Springer, Cham, pp 77\u2013105"},{"key":"637_CR55","unstructured":"Zarkadakis G, Jesuthasan R, Malcolm T (2016) The 3 ways work can be automated. https:\/\/hbr.org\/2016\/10\/the-3-ways-work-can-be-automated. Accessed 31 May 2019"},{"key":"637_CR56","doi-asserted-by":"publisher","first-page":"116","DOI":"10.1108\/bpmj-05-2018-0129","volume":"75","author":"S Zelt","year":"2018","unstructured":"Zelt S, Recker J, Schmiedel T, vom Brocke J (2018a) A theory of contingent business process management. Bus Process Manag J 75:116. https:\/\/doi.org\/10.1108\/bpmj-05-2018-0129","journal-title":"Bus Process Manag J"},{"key":"637_CR57","doi-asserted-by":"publisher","first-page":"67","DOI":"10.1108\/bpmj-05-2016-0102","volume":"24","author":"S Zelt","year":"2018","unstructured":"Zelt S, Schmiedel T, vom Brocke J (2018b) Understanding the nature of processes: an information-processing perspective. Bus Process Manag J 24:67\u201388. https:\/\/doi.org\/10.1108\/bpmj-05-2016-0102","journal-title":"Bus Process Manag J"}],"container-title":["Business &amp; Information Systems Engineering"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12599-020-00637-0.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s12599-020-00637-0\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12599-020-00637-0.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,3,20]],"date-time":"2021-03-20T01:31:36Z","timestamp":1616203896000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s12599-020-00637-0"}},"subtitle":["Results from a Delphi Study"],"short-title":[],"issued":{"date-parts":[[2020,3,20]]},"references-count":57,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2021,4]]}},"alternative-id":["637"],"URL":"https:\/\/doi.org\/10.1007\/s12599-020-00637-0","relation":{},"ISSN":["2363-7005","1867-0202"],"issn-type":[{"value":"2363-7005","type":"print"},{"value":"1867-0202","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020,3,20]]},"assertion":[{"value":"31 May 2018","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"22 January 2020","order":2,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"20 March 2020","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}