{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,20]],"date-time":"2026-05-20T21:24:18Z","timestamp":1779312258695,"version":"3.51.4"},"reference-count":83,"publisher":"Springer Science and Business Media LLC","issue":"3","license":[{"start":{"date-parts":[[2020,4,27]],"date-time":"2020-04-27T00:00:00Z","timestamp":1587945600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2020,4,27]],"date-time":"2020-04-27T00:00:00Z","timestamp":1587945600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Bus Inf Syst Eng"],"published-print":{"date-parts":[[2021,6]]},"abstract":"<jats:title>Abstract<\/jats:title><jats:p>Process mining offers a set of techniques for gaining data-based insights into business processes from event logs. The literature acknowledges the potential benefits of using process mining techniques in Six Sigma-based process improvement initiatives. However, a guideline that is explicitly dedicated on how process mining can be systematically used in Six Sigma initiatives is lacking. To address this gap, the Process Mining for Six Sigma (PMSS) guideline has been developed to support organizations in systematically using process mining techniques aligned with the DMAIC (Define-Measure-Analyze-Improve-Control) model of Six Sigma. Following a design science research methodology, PMSS and its tool support have been developed iteratively in close collaboration with experts in Six Sigma and process mining, and evaluated by means of focus groups, demonstrations and interviews with industry experts. The results of the evaluations indicate that PMSS is useful as a guideline to support Six Sigma-based process improvement activities. It offers a structured guideline for practitioners by extending the DMAIC-based standard operating procedure. PMSS can help increasing the efficiency and effectiveness of Six Sigma-based process improving efforts. This work extends the body of knowledge in the fields of process mining and Six Sigma, and helps closing the gap between them. Hence, it contributes to the broad field of quality management.<\/jats:p>","DOI":"10.1007\/s12599-020-00649-w","type":"journal-article","created":{"date-parts":[[2020,4,27]],"date-time":"2020-04-27T09:02:46Z","timestamp":1587978166000},"page":"277-300","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":45,"title":["Process Mining for Six Sigma"],"prefix":"10.1007","volume":"63","author":[{"given":"Teun","family":"Graafmans","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Oktay","family":"Turetken","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Hans","family":"Poppelaars","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Dirk","family":"Fahland","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2020,4,27]]},"reference":[{"key":"649_CR1","series-title":"Lecture notes in business information processing","doi-asserted-by":"publisher","first-page":"24","DOI":"10.1007\/978-3-642-40919-6_2","volume-title":"International symposium on data-driven process discovery and analysis (SIMPDA 2012)","author":"S Aguirre","year":"2013","unstructured":"Aguirre S, Parra C, Alvarado J (2013) Combination of process mining and simulation techniques for business process redesign: a methodological approach. In: Cudre-Mauroux P, Ceravolo P, Ga\u0161evi\u0107 D (eds) International symposium on data-driven process discovery and analysis (SIMPDA 2012), vol 162. Lecture notes in business information processing. Springer, Heidelberg, pp 24\u201343"},{"key":"649_CR2","series-title":"Lecture notes in business information processing","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-28108-2_7","volume-title":"Business process management workshops. BPM 2011","author":"I Ailenei","year":"2012","unstructured":"Ailenei I, Rozinat A, Eckert A, van der Aalst WMP (2012) Definition and validation of process mining use cases. In: Daniel F, Barkaoui K, Dustdar S (eds) Business process management workshops. BPM 2011, vol 99. Lecture notes in business information processing. Springer, Heidelberg. https:\/\/doi.org\/10.1007\/978-3-642-28108-2_7"},{"key":"649_CR3","doi-asserted-by":"publisher","first-page":"1402","DOI":"10.1108\/MRR-09-2015-0216","volume":"34","author":"J Antony","year":"2017","unstructured":"Antony J, Rodgers B, Cudney EA (2017) Lean six sigma for public sector organizations, is it a myth or reality? Int J Qual Reliab Manag 34:1402\u20131411. https:\/\/doi.org\/10.1108\/MRR-09-2015-0216","journal-title":"Int J Qual Reliab Manag"},{"issue":"12","key":"649_CR4","doi-asserted-by":"publisher","first-page":"1663","DOI":"10.1108\/MRR-09-2015-0216","volume":"39","author":"J Antony","year":"2018","unstructured":"Antony J, Palsuk P, Gupta S et al (2018) Six sigma in healthcare: a systematic review of the literature. Int J Qual Reliab Manag 39(12):1663\u20131694. https:\/\/doi.org\/10.1108\/MRR-09-2015-0216","journal-title":"Int J Qual Reliab Manag"},{"issue":"4","key":"649_CR5","doi-asserted-by":"publisher","first-page":"686","DOI":"10.1109\/TKDE.2018.2841877","volume":"31","author":"A Augusto","year":"2019","unstructured":"Augusto A, Conforti R, Dumas M et al (2019) Automated discovery of process models from event logs: review and benchmark. IEEE Trans Knowl Data Eng 31(4):686\u2013705. https:\/\/doi.org\/10.1109\/TKDE.2018.2841877","journal-title":"IEEE Trans Knowl Data Eng"},{"key":"649_CR6","volume-title":"Usability testing essentials: ready set\u2026test!","author":"CM Barnum","year":"2011","unstructured":"Barnum CM (2011) Usability testing essentials: ready set\u2026test! Morgan Kaufmann, Burlington"},{"issue":"6","key":"649_CR7","first-page":"22","volume":"59","author":"C Bedgood","year":"2017","unstructured":"Bedgood C (2017) The art of lean six sigma in healthcare. Ind Manag 59(6):22\u201325","journal-title":"Ind Manag"},{"key":"649_CR8","unstructured":"Berger F (2017) Mining event log data to improve a loan application process. In: International business process intelligence challenge (BPIC\u201917), pp 1\u201329"},{"key":"649_CR9","volume-title":"Business research methods","author":"B Blumberg","year":"2008","unstructured":"Blumberg B, Cooper DR, Schindler PS (2008) Business research methods, 2nd edn. McGraw-Hill Education, Berkshire","edition":"2"},{"key":"649_CR10","doi-asserted-by":"publisher","first-page":"181","DOI":"10.1007\/978-3-319-99713-1_13","volume-title":"Fundamentals of clinical data science","author":"HJ Boersma","year":"2019","unstructured":"Boersma HJ, Leung TI, Vanwersch R et al (2019) Optimizing care processes with operational excellence & process mining. Fundamentals of clinical data science. Springer International Publishing, Cham, pp 181\u2013192"},{"key":"649_CR11","doi-asserted-by":"crossref","unstructured":"Bozkaya M, Gabriels J, Werf JM Van Der (2009) Process diagnostics: a method based on process mining. In: International Conference on Information, Process, and Knowledge Management. IEEE, pp 22\u201327","DOI":"10.1109\/eKNOW.2009.29"},{"key":"649_CR12","series-title":"Lecture notes in business information processing","doi-asserted-by":"publisher","first-page":"209","DOI":"10.1007\/978-3-319-39426-8_17","volume-title":"Business information systems (BIS 2016)","author":"I B\u00fccker","year":"2016","unstructured":"B\u00fccker I, Hermann M, Pentek T, Otto B (2016) Towards a methodology for industrie 4.0 transformation. In: Abramowicz W, Alt R, Franczyk B (eds) Business information systems (BIS 2016), vol 255. Lecture notes in business information processing. Springer, Cham, pp 209\u2013221"},{"key":"649_CR13","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-99414-7","volume-title":"Conformance checking: relating processes and models","author":"J Carmona","year":"2018","unstructured":"Carmona J, van Dongen B, Solti A, Weidlich M (2018) Conformance checking: relating processes and models. Springer International Publishing, Cham"},{"issue":"1","key":"649_CR14","doi-asserted-by":"publisher","first-page":"8","DOI":"10.1097\/QMH.0000000000000197","volume":"28","author":"S Dahlin","year":"2019","unstructured":"Dahlin S, Eriksson H, Raharjo H (2019) Process mining for quality improvement: propositions for practice and research. Qual Manag Health Care 28(1):8\u201314. https:\/\/doi.org\/10.1097\/QMH.0000000000000197","journal-title":"Qual Manag Health Care"},{"issue":"3","key":"649_CR15","doi-asserted-by":"publisher","first-page":"319","DOI":"10.2307\/249008","volume":"13","author":"F Davis","year":"1989","unstructured":"Davis F (1989) Perceived usefulness, perceived ease of use, and user acceptance of technology. MIS Q 13(3):319\u2013340","journal-title":"MIS Q"},{"key":"649_CR16","doi-asserted-by":"publisher","first-page":"604","DOI":"10.1016\/j.ijpe.2012.05.035","volume":"139","author":"J De Mast","year":"2012","unstructured":"De Mast J, Lokkerbol J (2012) An analysis of the six sigma DMAIC method from the perspective of problem solving. Int J Prod Econ 139:604\u2013614. https:\/\/doi.org\/10.1016\/j.ijpe.2012.05.035","journal-title":"Int J Prod Econ"},{"issue":"7","key":"649_CR17","doi-asserted-by":"publisher","first-page":"654","DOI":"10.1016\/j.is.2012.02.004","volume":"37","author":"J De Weerdt","year":"2012","unstructured":"De Weerdt J, De Backer M, Vanthienen J, Baesens B (2012) A multi-dimensional quality assessment of state-of-the-art process discovery algorithms using real-life event logs. Inf Syst 37(7):654\u2013676. https:\/\/doi.org\/10.1016\/j.is.2012.02.004","journal-title":"Inf Syst"},{"issue":"5","key":"649_CR18","doi-asserted-by":"publisher","first-page":"908","DOI":"10.1108\/BPMJ-07-2017-0184","volume":"25","author":"R Dijkman","year":"2019","unstructured":"Dijkman R, Turetken O, van IJzendoorn GR, de Vries M (2019) Business processes exceptions in relation to operational performance. Bus Process Manag J 25(5):908\u2013922. https:\/\/doi.org\/10.1108\/BPMJ-07-2017-0184","journal-title":"Bus Process Manag J"},{"key":"649_CR19","doi-asserted-by":"publisher","first-page":"112","DOI":"10.1016\/j.infsof.2017.09.001","volume":"93","author":"A Dikici","year":"2018","unstructured":"Dikici A, Turetken O, Demirors O (2018) Factors influencing the understandability of process models: a systematic literature review. Inf Softw Technol 93:112\u2013129. https:\/\/doi.org\/10.1016\/j.infsof.2017.09.001","journal-title":"Inf Softw Technol"},{"key":"649_CR20","first-page":"943","volume":"2018","author":"O Dogan","year":"2018","unstructured":"Dogan O, Gurcan OF (2018) Data perspective of lean six sigma in industry 4.0 era: a guide to improve quality. Proc Int Conf Ind Eng Oper Manag 2018:943\u2013953","journal-title":"Proc Int Conf Ind Eng Oper Manag"},{"key":"649_CR21","doi-asserted-by":"publisher","first-page":"260","DOI":"10.1016\/J.ESWA.2019.05.003","volume":"133","author":"CS dos Garcia","year":"2019","unstructured":"dos Garcia CS, Meincheim A, Faria Junior ER et al (2019) Process mining techniques and applications \u2013 a systematic mapping study. Expert Syst Appl 133:260\u2013295. https:\/\/doi.org\/10.1016\/J.ESWA.2019.05.003","journal-title":"Expert Syst Appl"},{"key":"649_CR22","volume-title":"Case study methodology in business research","author":"J Dul","year":"2008","unstructured":"Dul J, Hak T (2008) Case study methodology in business research. Routledge, New York"},{"key":"649_CR23","volume-title":"Managing for quality and performance excellence","author":"JR Evans","year":"2016","unstructured":"Evans JR, Lindsay WM (2016) Managing for quality and performance excellence, 10th edn. South-Western, Cengage Learning, Mason","edition":"10"},{"key":"649_CR24","unstructured":"Fluxicon (2019) Combining lean six sigma and process mining \u2013 part I. Eindhoven"},{"issue":"5","key":"649_CR25","doi-asserted-by":"publisher","first-page":"659","DOI":"10.1111\/j.1540-5915.1995.tb01445.x","volume":"26","author":"BB Flynn","year":"1995","unstructured":"Flynn BB, Schroeder RG, Sakakibara S (1995) The impact of quality management practices on performance and competitive advantage. Decis Sci 26(5):659\u2013691. https:\/\/doi.org\/10.1111\/j.1540-5915.1995.tb01445.x","journal-title":"Decis Sci"},{"key":"649_CR26","volume-title":"Market guide for process mining","author":"Gartner","year":"2019","unstructured":"Gartner (2019) Market guide for process mining. Gartner, Stamford"},{"key":"649_CR27","volume-title":"Lean six sigma: combining six sigma quality with lean speed","author":"ML George","year":"2002","unstructured":"George ML (2002) Lean six sigma: combining six sigma quality with lean speed. McGraw-Hill, New York"},{"issue":"13","key":"649_CR28","doi-asserted-by":"publisher","first-page":"1465","DOI":"10.1002\/smj","volume":"29","author":"M Gibbert","year":"2008","unstructured":"Gibbert M, Wicki B (2008) What passes as a rigorous case study? Strateg Manag J 29(13):1465\u20131474. https:\/\/doi.org\/10.1002\/smj","journal-title":"Strateg Manag J"},{"issue":"2","key":"649_CR29","doi-asserted-by":"publisher","first-page":"337","DOI":"10.2753\/MIS0742-1222240302","volume":"37","author":"S Gregor","year":"2013","unstructured":"Gregor S, Hevner AR (2013) Positioning and presenting design science research for maximum impact. MIS Q 37(2):337\u2013355. https:\/\/doi.org\/10.2753\/MIS0742-1222240302","journal-title":"MIS Q"},{"key":"649_CR30","doi-asserted-by":"publisher","DOI":"10.1080\/00207543.2019.1598599","author":"S Gupta","year":"2019","unstructured":"Gupta S, Modgil S, Gunasekaran A (2019) Big data in lean six sigma: a review and further research directions. Int J Prod Res. https:\/\/doi.org\/10.1080\/00207543.2019.1598599","journal-title":"Int J Prod Res"},{"key":"649_CR31","unstructured":"Harmon P (2018) Process mining grows up. BPTrends. https:\/\/www.bptrends.com\/harmon-on-bpm-process-mining-grows-up\/"},{"key":"649_CR32","doi-asserted-by":"publisher","unstructured":"Hess H (2006) From corporate strategy to process performance \u2014 what comes after business intelligence? In: Corporate performance management. Springer, Heidelberg, pp 7\u201329. https:\/\/doi.org\/10.1007\/3-540-30787-7_2","DOI":"10.1007\/3-540-30787-7_2"},{"key":"649_CR33","doi-asserted-by":"crossref","unstructured":"Hong C (2017) Implementing lean six sigma to achieve inventory control in supply chain management. In: AIP conference proceedings","DOI":"10.1063\/1.5010654"},{"key":"649_CR34","unstructured":"ISO (2015) ISO 9000 family \u2013 quality management. Int Organ Stand. https:\/\/www.iso.org\/iso-9001-quality-management.html. Accessed 19 Sept 2018"},{"key":"649_CR35","doi-asserted-by":"publisher","first-page":"307","DOI":"10.1007\/s10257-010-0128-2","volume":"9","author":"F Johannsen","year":"2011","unstructured":"Johannsen F, Leist S, Zellner G (2011) Six sigma as a business process management method in services: analysis of the key application problems. Inf Syst E-bus Manag 9:307\u2013332. https:\/\/doi.org\/10.1007\/s10257-010-0128-2","journal-title":"Inf Syst E-bus Manag"},{"issue":"6","key":"649_CR36","first-page":"38","volume":"62","author":"A Karakhan","year":"2017","unstructured":"Karakhan A (2017) Six sigma & construction safety: using the DMAIC cycle to improve incident investigations. Prof Saf 62(6):38\u201340","journal-title":"Prof Saf"},{"key":"649_CR37","doi-asserted-by":"publisher","unstructured":"Kitchenham B, Charters S (2007) Guidelines for performing systematic literature reviews in software engineering. EBSE Technical Report, Version 2.3. https:\/\/doi.org\/10.1145\/1134285.1134500","DOI":"10.1145\/1134285.1134500"},{"key":"649_CR38","doi-asserted-by":"publisher","first-page":"311","DOI":"10.1007\/978-3-642-38697-8_17","volume":"7927","author":"SJJ Leemans","year":"2013","unstructured":"Leemans SJJ, Fahland D, Van Der Aalst WMP (2013) Discovering block-structured process models from event logs \u2013 a constructive approach. Lect Notes Comput Sci 7927:311\u2013329. https:\/\/doi.org\/10.1007\/978-3-642-38697-8_17","journal-title":"Lect Notes Comput Sci"},{"issue":"1","key":"649_CR39","doi-asserted-by":"publisher","first-page":"91","DOI":"10.1108\/QAE-11-2012-0046","volume":"25","author":"PG LeMahieu","year":"2017","unstructured":"LeMahieu PG, Nordstrum LE, Cudney EA (2017) Six sigma in education. Qual Assur Educ 25(1):91\u2013108. https:\/\/doi.org\/10.1108\/QAE-11-2012-0046","journal-title":"Qual Assur Educ"},{"key":"649_CR40","volume-title":"Why your organisation should buy a collaboration platform instead of best-of-breed solutions","author":"A Lepofsky","year":"2015","unstructured":"Lepofsky A (2015) Why your organisation should buy a collaboration platform instead of best-of-breed solutions. Constellation Research Inc., Monte Vista"},{"issue":"5","key":"649_CR41","doi-asserted-by":"publisher","first-page":"638","DOI":"10.1108\/MRR-09-2015-0216","volume":"66","author":"J Lu","year":"2017","unstructured":"Lu J, Laux C, Antony J (2017) Lean six sigma leadership in higher education institutions. Int J Product Perform Manag 66(5):638\u2013650. https:\/\/doi.org\/10.1108\/MRR-09-2015-0216","journal-title":"Int J Product Perform Manag"},{"issue":"3","key":"649_CR42","first-page":"33","volume":"13","author":"PM Madhani","year":"2016","unstructured":"Madhani PM (2016) Application of six sigma in supply chain management: evaluation and measurement approach. IUP J Supply Chain Manag 13(3):33\u201353","journal-title":"IUP J Supply Chain Manag"},{"key":"649_CR43","unstructured":"Moody DL (2003) The method evaluation model: a theoretical model for validating information systems design methods. In: European conference on information systems (ECIS 2003). Association for Information Systems"},{"issue":"5","key":"649_CR44","doi-asserted-by":"publisher","first-page":"591","DOI":"10.4236\/ajibm.2017.75044","volume":"7","author":"S Nadeau","year":"2017","unstructured":"Nadeau S (2017) Lean, six sigma and lean six sigma in higher education: a review of experiences around the world. Am J Ind Bus Manag 7(5):591\u2013603. https:\/\/doi.org\/10.4236\/ajibm.2017.75044","journal-title":"Am J Ind Bus Manag"},{"key":"649_CR45","volume-title":"Usability engineering","author":"J Nielsen","year":"1994","unstructured":"Nielsen J (1994) Usability engineering. AP Professional\/Morgan Kaufmann, Burlington"},{"key":"649_CR46","volume-title":"What is six sigma?","author":"PS Pande","year":"2002","unstructured":"Pande PS, Holpp L (2002) What is six sigma?. McGraw-Hill, New York"},{"key":"649_CR47","doi-asserted-by":"publisher","first-page":"734","DOI":"10.1016\/j.procs.2016.07.066","volume":"91","author":"S Park","year":"2016","unstructured":"Park S, Kang YS (2016) A study of process mining-based business process innovation. Procedia Comput Sci 91:734\u2013743. https:\/\/doi.org\/10.1016\/j.procs.2016.07.066","journal-title":"Procedia Comput Sci"},{"issue":"3","key":"649_CR48","doi-asserted-by":"publisher","first-page":"45","DOI":"10.2753\/MIS0742-1222240302","volume":"24","author":"K Peffers","year":"2007","unstructured":"Peffers K, Tuunanen T, Rothenberger MA, Chatterjee S (2007) A design science research methodology for information systems research. J Manag Inf Syst 24(3):45\u201377. https:\/\/doi.org\/10.2753\/MIS0742-1222240302","journal-title":"J Manag Inf Syst"},{"key":"649_CR49","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-06453-6","volume-title":"Action-based quality management: strategy and tools for continuous improvement","author":"M Peris-Ortiz","year":"2014","unstructured":"Peris-Ortiz M, Alvarez-Garcia J (2014) Action-based quality management: strategy and tools for continuous improvement. Springer, Heidelberg"},{"key":"649_CR50","volume-title":"The six sigma handbooks","author":"T Pyzdek","year":"2003","unstructured":"Pyzdek T (2003) The six sigma handbooks. McGraw-Hill, New York"},{"issue":"2","key":"649_CR51","doi-asserted-by":"publisher","first-page":"99","DOI":"10.1016\/j.is.2011.01.003","volume":"37","author":"A Rebuge","year":"2012","unstructured":"Rebuge A, Ferreira DR (2012) Business process analysis in healthcare environments: a methodology based on process mining. Inf Syst 37(2):99\u2013116. https:\/\/doi.org\/10.1016\/j.is.2011.01.003","journal-title":"Inf Syst"},{"key":"649_CR52","doi-asserted-by":"publisher","DOI":"10.3390\/app7030302","author":"E Rojas","year":"2017","unstructured":"Rojas E, Sep\u00falveda M, Munoz-Gama J et al (2017) Question-driven methodology for analyzing emergency room processes using process mining. Appl Sci. https:\/\/doi.org\/10.3390\/app7030302","journal-title":"Appl Sci"},{"key":"649_CR53","unstructured":"Ryu D, Lim J, Jeong D, Song M (2017) Analysis of loan process using various process mining techniques: the BPIC 2017. In: Seventh international business process intelligence challenge (BPIC\u201917), pp 1\u201327"},{"issue":"4","key":"649_CR54","doi-asserted-by":"publisher","first-page":"393","DOI":"10.1016\/S0272-6963(98)00046-1","volume":"17","author":"D Samson","year":"1999","unstructured":"Samson D, Terziovski M (1999) The relationship between total quality management practices and operational performance. J Oper Manag 17(4):393\u2013409. https:\/\/doi.org\/10.1016\/S0272-6963(98)00046-1","journal-title":"J Oper Manag"},{"key":"649_CR55","unstructured":"Schriek M, Turetken O, Kaymak U (2016) A maturity model for care pathways. In: European conference on information systems (ECIS 2016). Association for Information Systems"},{"key":"649_CR56","doi-asserted-by":"crossref","unstructured":"Sebu ML, Ciocarlie H (2014) Applied process mining in software development. In: 9th IEEE international symposium on applied computational intelligence and informatics (SACI \u2013 2014), pp 55\u201360. IEEE","DOI":"10.1109\/SACI.2014.6840098"},{"key":"649_CR57","doi-asserted-by":"crossref","unstructured":"Sebu ML, Ciocarlie H (2015) Business activity monitoring solution to detect deviations in business process execution. In: 2015 IEEE 10th jubilee international symposium on applied computational intelligence and informatics, pp 437\u2013442. IEEE","DOI":"10.1109\/SACI.2015.7208243"},{"issue":"2","key":"649_CR58","doi-asserted-by":"publisher","first-page":"171","DOI":"10.1108\/IJLSS-11-2015-0045","volume":"7","author":"SQ Siddiqui","year":"2016","unstructured":"Siddiqui SQ, Ullah F, Thaheem MJ, Gabriel HF (2016) Six sigma in construction: a review of critical success factors. Int J Lean Six Sigma 7(2):171\u2013186. https:\/\/doi.org\/10.1108\/IJLSS-11-2015-0045","journal-title":"Int J Lean Six Sigma"},{"key":"649_CR59","unstructured":"Smith S, Day C (2017) Insights into the consumer loan application process of a dutch bank. In: International business process intelligence challenge (BPIC\u201917), pp 1\u201336"},{"key":"649_CR60","doi-asserted-by":"crossref","unstructured":"Stojanov I, Turetken O, Trienekens JJM (2015) A maturity model for scaling agile development. In: Proceedings - 41st Euromicro Conference on Software Engineering and Advanced Applications, SEAA 2015","DOI":"10.1109\/SEAA.2015.29"},{"key":"649_CR61","doi-asserted-by":"crossref","unstructured":"Suriadi S, Wynn MT, Ouyang C, et al (2013) Understanding process behaviours in a large insurance company in Australia: a case study. In: Advanced information systems engineering (CAISE 2013), pp 449\u2013464","DOI":"10.1007\/978-3-642-38709-8_29"},{"issue":"4","key":"649_CR62","doi-asserted-by":"publisher","first-page":"900","DOI":"10.1108\/BPMJ-06-2017-0148","volume":"24","author":"M Thiede","year":"2018","unstructured":"Thiede M, Fuerstenau D, Barquet APB (2018) How is process mining technology used by organizations? A systematic literature review of empirical studies. Bus Process Manag J 24(4):900\u2013922. https:\/\/doi.org\/10.1108\/BPMJ-06-2017-0148","journal-title":"Bus Process Manag J"},{"issue":"3","key":"649_CR63","doi-asserted-by":"publisher","first-page":"216","DOI":"10.1108\/20401461011075017","volume":"1","author":"B Tjahjono","year":"2010","unstructured":"Tjahjono B, Ball P, Vitanov VI et al (2010) Six sigma: a literature review. Int J Lean Six Sigma 1(3):216\u2013233. https:\/\/doi.org\/10.1108\/20401461011075017","journal-title":"Int J Lean Six Sigma"},{"issue":"4","key":"649_CR64","doi-asserted-by":"crossref","first-page":"199","DOI":"10.24867\/IJIEM-2013-4-124","volume":"4","author":"I Toma\u0161evi\u0107","year":"2013","unstructured":"Toma\u0161evi\u0107 I, Slovi\u0107 D (2013) Facilitating wasteful activities discovery in pure service environment through usage of process mining. Int J Ind Eng Manag 4(4):199\u2013206","journal-title":"Int J Ind Eng Manag"},{"key":"649_CR65","unstructured":"Turetken O, Grefen P (2017) Designing service-dominant business models. In: European conference on information systems (ECIS 2017). Association for Information Systems, Guimar\u00e3es, pp 2218\u20132233"},{"issue":"2","key":"649_CR66","doi-asserted-by":"publisher","first-page":"121","DOI":"10.1007\/s12599-019-00577-4","volume":"62","author":"O Turetken","year":"2019","unstructured":"Turetken O, Dikici A, Vanderfeesten I et al (2019) The influence of using collapsed sub-processes and groups on the understandability of business process models. Bus Inf Syst Eng 62(2):121\u2013141. https:\/\/doi.org\/10.1007\/s12599-019-00577-4","journal-title":"Bus Inf Syst Eng"},{"issue":"5","key":"649_CR67","doi-asserted-by":"publisher","first-page":"463","DOI":"10.1016\/j.infsof.2009.11.005","volume":"52","author":"M Turner","year":"2010","unstructured":"Turner M, Kitchenham B, Brereton P et al (2010) Does the technology acceptance model predict actual use? A systematic literature review. Inf Softw Technol 52(5):463\u2013479. https:\/\/doi.org\/10.1016\/j.infsof.2009.11.005","journal-title":"Inf Softw Technol"},{"key":"649_CR68","doi-asserted-by":"publisher","first-page":"19","DOI":"10.1016\/J.INFSOF.2017.01.004","volume":"87","author":"AM Valle","year":"2017","unstructured":"Valle AM, Santos EAP, Loures ER (2017) Applying process mining techniques in software process appraisals. Inf Softw Technol 87:19\u201331. https:\/\/doi.org\/10.1016\/J.INFSOF.2017.01.004","journal-title":"Inf Softw Technol"},{"key":"649_CR69","doi-asserted-by":"crossref","unstructured":"van Cruchten RMER, Weigand HH (2018) Process mining in logistics: the need for rule-based data abstraction. In: 12th International conference on research challenges in information science (RCIS 2018), pp 1\u20139. IEEE","DOI":"10.1109\/RCIS.2018.8406653"},{"issue":"1","key":"649_CR70","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1109\/MCI.2009.935251","volume":"5","author":"WMP van der Aalst","year":"2010","unstructured":"van der Aalst WMP (2010) Process discovery: capturing the invisible. IEEE Comput Intell Mag 5(1):1\u201328","journal-title":"IEEE Comput Intell Mag"},{"key":"649_CR71","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-662-49851-4","volume-title":"Process mining: data science in action","author":"WMP van der Aalst","year":"2016","unstructured":"van der Aalst WMP (2016) Process mining: data science in action, 2nd edn. Springer, Heidelberg","edition":"2"},{"key":"649_CR72","doi-asserted-by":"publisher","first-page":"82","DOI":"10.1109\/MIC.2012.12","volume":"16","author":"WMP van der Aalst","year":"2012","unstructured":"van der Aalst WMP, Dustdar S (2012) Process mining put into context. IEEE Internet Comput 16:82\u201386. https:\/\/doi.org\/10.1109\/MIC.2012.12","journal-title":"IEEE Internet Comput"},{"key":"649_CR73","doi-asserted-by":"publisher","first-page":"182","DOI":"10.1002\/widm.1045","volume":"2","author":"W van der Aalst","year":"2012","unstructured":"van der Aalst W, Adriansyah A, van Dongen B (2012a) Replaying history on process models for conformance checking and performance analysis. Wiley Interdiscip Rev Data Min Knowl Discov 2:182\u2013192. https:\/\/doi.org\/10.1002\/widm.1045","journal-title":"Wiley Interdiscip Rev Data Min Knowl Discov"},{"key":"649_CR74","unstructured":"van der Aalst WMP, Adriansyah A, De Medeiros AKA, et al (2012b) Process mining manifesto. In: BPM 2011 workshops, LNBIP 99. Springer, Heidelberg, pp 169\u2013194"},{"issue":"1","key":"649_CR75","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/s12599-015-0409-x","volume":"58","author":"WMP van der Aalst","year":"2016","unstructured":"van der Aalst WMP, La Rosa M, Santoro FM (2016) Business process management: don\u2019t forget to improve the process! Bus Inf Syst Eng 58(1):1\u20136. https:\/\/doi.org\/10.1007\/s12599-015-0409-x","journal-title":"Bus Inf Syst Eng"},{"key":"649_CR76","doi-asserted-by":"crossref","unstructured":"van Eck ML, Lu X, Leemans SJJ, van der Aalst WMP (2015) PM2: a process mining project methodology. In: Advanced information systems engineering (CAiSE 2015). LNCS 9097, pp 297\u2013313","DOI":"10.1007\/978-3-319-19069-3_19"},{"key":"649_CR77","unstructured":"van Geffen F, Niks R (2013) Accelerate DMAIC using process mining. In: Proceedings of 3rd BPI challenge BPIC\u201913, CEUR workshop proceedings (CEUR-WS.org)"},{"key":"649_CR78","unstructured":"van Kollenburg T, Wouters S (2018) The future of continuous improvement. In: European lean educators conference 2018, Braga"},{"key":"649_CR79","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-29863-9","author":"JR Venable","year":"2012","unstructured":"Venable JR, Pries-heje J (2012) Design science research in information systems. Adv Theory Pract. https:\/\/doi.org\/10.1007\/978-3-642-29863-9","journal-title":"Adv Theory Pract"},{"issue":"1","key":"649_CR80","doi-asserted-by":"publisher","first-page":"77","DOI":"10.1057\/ejis.2014.36","volume":"25","author":"J Venable","year":"2016","unstructured":"Venable J, Pries-Heje J, Baskerville R (2016) FEDS: a framework for evaluation in design science research. Eur J Inf Syst 25(1):77\u201389. https:\/\/doi.org\/10.1057\/ejis.2014.36","journal-title":"Eur J Inf Syst"},{"issue":"2","key":"649_CR81","doi-asserted-by":"publisher","first-page":"186","DOI":"10.1287\/mnsc.46.2.186.11926","volume":"46","author":"V Venkatesh","year":"2000","unstructured":"Venkatesh V, Davis FD (2000) A theoretical extension of the technology acceptance model: four longitudinal field studies. Manag Sci 46(2):186\u2013204. https:\/\/doi.org\/10.1287\/mnsc.46.2.186.11926","journal-title":"Manag Sci"},{"issue":"3","key":"649_CR82","doi-asserted-by":"publisher","first-page":"425","DOI":"10.2307\/30036540","volume":"27","author":"V Venkatesh","year":"2003","unstructured":"Venkatesh V, Morris MG, Davis GB, Davis FD (2003) User acceptance of information technology: toward a unified view. MIS Q 27(3):425\u2013478. https:\/\/doi.org\/10.2307\/30036540","journal-title":"MIS Q"},{"key":"649_CR83","volume-title":"Brainstorming and beyond","author":"C Wilson","year":"2013","unstructured":"Wilson C (2013) Brainstorming and beyond, 1st edn. Morgan Kaufmann, Burlington","edition":"1"}],"container-title":["Business &amp; Information Systems Engineering"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s12599-020-00649-w.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s12599-020-00649-w\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s12599-020-00649-w.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,9,30]],"date-time":"2023-09-30T10:28:29Z","timestamp":1696069709000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s12599-020-00649-w"}},"subtitle":["A Guideline and Tool Support"],"short-title":[],"issued":{"date-parts":[[2020,4,27]]},"references-count":83,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2021,6]]}},"alternative-id":["649"],"URL":"https:\/\/doi.org\/10.1007\/s12599-020-00649-w","relation":{},"ISSN":["2363-7005","1867-0202"],"issn-type":[{"value":"2363-7005","type":"print"},{"value":"1867-0202","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020,4,27]]},"assertion":[{"value":"24 February 2019","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"19 February 2020","order":2,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"27 April 2020","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}