{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2023,9,3]],"date-time":"2023-09-03T16:12:56Z","timestamp":1693757576866},"reference-count":39,"publisher":"Springer Science and Business Media LLC","issue":"1","license":[{"start":{"date-parts":[[2011,6,1]],"date-time":"2011-06-01T00:00:00Z","timestamp":1306886400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["J Serv Sci Res"],"published-print":{"date-parts":[[2011,6]]},"DOI":"10.1007\/s12927-011-0001-y","type":"journal-article","created":{"date-parts":[[2019,12,15]],"date-time":"2019-12-15T23:36:21Z","timestamp":1576452981000},"source":"Crossref","is-referenced-by-count":6,"title":["A tractable approximation approach to improving hotel service quality"],"prefix":"10.1007","volume":"3","author":[{"given":"Robin G.","family":"Qiu","sequence":"first","affiliation":[]},{"given":"Zhengpeng","family":"Wu","sequence":"additional","affiliation":[]},{"given":"Yan","family":"Yu","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2011,8,25]]},"reference":[{"key":"1_CR1","doi-asserted-by":"publisher","first-page":"170","DOI":"10.1016\/j.ijhm.2005.08.006","volume":"25","author":"A. Akbaba","year":"2006","unstructured":"Akbaba, A (2006) Measuring service quality in the hotel industry: a study in a business hotel in Turkey. International Journal of Hospitality Management 25:170\u2013192.","journal-title":"International Journal of Hospitality Management"},{"issue":"6","key":"1_CR2","doi-asserted-by":"crossref","first-page":"113","DOI":"10.5539\/ijbm.v5n6p113","volume":"5","author":"S. Akbar","year":"2010","unstructured":"Akbar S, Mat Som A, Wadood F, & Alzaidiyeen N (2010) Revitalization of service quality to gain customer satisfaction and loyalty. International Journal of Business and Management 5(6):113\u2013122.","journal-title":"International Journal of Business and Management"},{"issue":"1\/2","key":"1_CR3","doi-asserted-by":"crossref","first-page":"76","DOI":"10.1287\/serv.2.1_2.76","volume":"2","author":"R. Badinelli","year":"2010","unstructured":"Badinelli R (2010) A stochastic model of resource allocation for service systems. Service Science 2(1\/2):76\u201391.","journal-title":"Service Science"},{"key":"1_CR4","doi-asserted-by":"publisher","first-page":"544","DOI":"10.1016\/j.tourman.2006.04.018","volume":"28","author":"J. Benitez","year":"2004","unstructured":"Benitez J, Martin J, & Roman C (2004) Using fuzzy number for measuring quality of service in the hotel industry. Tourism Management 28:544\u2013555.","journal-title":"Tourism Management"},{"key":"1_CR5","volume-title":"Managing the Total Quality Transformation","author":"T. Berry","year":"1991","unstructured":"Berry T (1991) Managing the Total Quality Transformation. McGraw-Hill, New York, NY."},{"key":"1_CR6","volume-title":"Service Quality: A Profit Strategy for Financial Institutions","author":"L. Berry","year":"1989","unstructured":"Berry L, Bennet D, & Brown C (1989) Service Quality: A Profit Strategy for Financial Institutions. Dow-Jones-Irwin, Homewoord, IL."},{"key":"1_CR7","doi-asserted-by":"crossref","unstructured":"Bollen K (1989) Structural Equations with Latent Variables. John Wiley & Sons, Inc.","DOI":"10.1002\/9781118619179"},{"issue":"1","key":"1_CR8","doi-asserted-by":"publisher","first-page":"78","DOI":"10.1108\/09596110610642000","volume":"18","author":"J. Chapman","year":"2006","unstructured":"Chapman J, Lovell G (2006) The competency model of hospitality service: Why it doesn\u2019t deliver. International Journal of Contemporary Hospitality Management 18(1):78\u201388.","journal-title":"International Journal of Contemporary Hospitality Management"},{"key":"1_CR9","doi-asserted-by":"publisher","first-page":"215","DOI":"10.1016\/j.tourman.2005.12.018","volume":"28","author":"K. Chen","year":"2005","unstructured":"Chen K, Wang C (2005) Support vector regression with genetic algorithms in forecasting tourism demand. Tourism Management 28:215\u2013226.","journal-title":"Tourism Management"},{"key":"1_CR10","doi-asserted-by":"publisher","first-page":"323","DOI":"10.1016\/S0261-5177(02)00068-7","volume":"24","author":"V. Cho","year":"2003","unstructured":"Cho V (2003) A Comparison of three different approaches to tourist arrival forecasting. Tourism Management 24:323\u2013330.","journal-title":"Tourism Management"},{"issue":"1\/2","key":"1_CR11","doi-asserted-by":"publisher","first-page":"35","DOI":"10.1108\/03090560810840907","volume":"42","author":"Y. Ekinci","year":"2008","unstructured":"Ekinci Y, Dawes P, & Massey G (2008) An extended model of the antecedents and consequences of consumer satisfaction for hospitability services. European Journal of Marketing 42(1\/2):35\u201368.","journal-title":"European Journal of Marketing"},{"issue":"1","key":"1_CR12","doi-asserted-by":"crossref","first-page":"25","DOI":"10.54055\/ejtr.v2i1.26","volume":"2","author":"M. Fernandez-Barcala","year":"2009","unstructured":"Fernandez-Barcala M, Gonzalez-Diaz M, & Prieto-Rodriguez J (2009) Factors influencing guests hotel quality appraisals. European Journal of Tourism Research 2(1):25\u201340.","journal-title":"European Journal of Tourism Research"},{"key":"1_CR13","doi-asserted-by":"publisher","first-page":"157","DOI":"10.1016\/S0261-5177(99)00045-X","volume":"21","author":"I. Frochot","year":"2000","unstructured":"Frochot I, Hughes H (2000) Histoqual: the development of a historic houses assessment scale. Tourism Management 21:157\u2013167.","journal-title":"Tourism Management"},{"issue":"9","key":"1_CR14","doi-asserted-by":"publisher","first-page":"43","DOI":"10.1108\/02656719410074297","volume":"11","author":"A. Ghobadian","year":"1994","unstructured":"Ghobadian A, Speller S, & Jones M (1994) Service quality: concepts and models. International Journal of Quality and Reliability Management 11(9):43\u201366.","journal-title":"International Journal of Quality and Reliability Management"},{"issue":"3","key":"1_CR15","doi-asserted-by":"publisher","first-page":"276","DOI":"10.1177\/1059601110370783","volume":"35","author":"E. Gracia","year":"2010","unstructured":"Gracia E, Cifre E, & Grau R (2010) Service quality: The key role of service climate and service behavior of boundary employee units. Group and Organization Management 35(3):276\u2013298.","journal-title":"Group and Organization Management"},{"issue":"4","key":"1_CR16","doi-asserted-by":"publisher","first-page":"36","DOI":"10.1108\/EUM0000000004784","volume":"19","author":"C. Gronroos","year":"1984","unstructured":"Gronroos C (1984) A service quality model and its marketing implications. European Journal of Marketing 19(4):36\u201344.","journal-title":"European Journal of Marketing"},{"key":"1_CR17","doi-asserted-by":"publisher","first-page":"161","DOI":"10.1088\/0305-4470\/37\/1\/011","volume":"37","author":"R. Haydock","year":"2004","unstructured":"Haydock R, Nex C, & Wexler G (2004) Vector continued fractions using a generalized inverse. Journal of Physics A: Mathematical and General 37:161\u2013172.","journal-title":"Journal of Physics A: Mathematical and General"},{"issue":"5","key":"1_CR18","doi-asserted-by":"publisher","first-page":"350","DOI":"10.1108\/09604520410557967","volume":"14","author":"T. Juwaheer","year":"2004","unstructured":"Juwaheer T (2004) Exploring international tourists\u2019 perceptions of hotel operations by using a modified SERVQUAL approach: A case study of Maurituius. Managing Service Quality 14(5):350\u2013364.","journal-title":"Managing Service Quality"},{"issue":"5","key":"1_CR19","first-page":"229","volume":"6","author":"K. Lin","year":"2009","unstructured":"Lin K, Chang C, Lin Z, Tseng M, & Lan L (2009) Application of experiential marketing strategy to identify factors affecting guests\u2019 leisure behavior in Taiwan hot-spring hotel. WSEAS Transactions on Business and Economics 6(5):229\u2013240.","journal-title":"WSEAS Transactions on Business and Economics"},{"issue":"2","key":"1_CR20","doi-asserted-by":"publisher","first-page":"136","DOI":"10.1108\/09604529910257920","volume":"9","author":"A. Mei","year":"1999","unstructured":"Mei A, Dean A, & White C (1999) Analyzing service quality in the hospitality industry. Managing Service Quality 9(2):136\u2013143.","journal-title":"Managing Service Quality"},{"issue":"1","key":"1_CR21","doi-asserted-by":"publisher","first-page":"51","DOI":"10.1300\/J150v11n01_04","volume":"11","author":"J. O\u2019Neill","year":"2004","unstructured":"O\u2019Neill J, Mattila A (2004) Towards the development of a lodging service recovery strategy. Journal of Hospitality & Leisure Marketing 11(1):51\u201364.","journal-title":"Journal of Hospitality & Leisure Marketing"},{"issue":"2","key":"1_CR22","doi-asserted-by":"publisher","first-page":"205","DOI":"10.1177\/0010880404271097","volume":"46","author":"M. Ottenbacher","year":"2005","unstructured":"Ottenbacher M, Gnoth J (2005) How to develop successful hospitality innovation. Cornell Hotel and Restaurant Administration Quarterly 46(2):205\u2013222.","journal-title":"Cornell Hotel and Restaurant Administration Quarterly"},{"issue":"2","key":"1_CR23","doi-asserted-by":"publisher","first-page":"103","DOI":"10.1504\/IJSOI.2007.014521","volume":"2","author":"R. Qiu","year":"2007","unstructured":"Qiu R, Fang Z, Shen H, & Yu M (2007) Editorial: towards service science, engineering and practice. International Journal of Services Operations and Informatics 2(2):103\u2013113.","journal-title":"International Journal of Services Operations and Informatics"},{"issue":"1","key":"1_CR24","doi-asserted-by":"crossref","first-page":"42","DOI":"10.1287\/serv.1.1.42","volume":"1","author":"R. Qiu","year":"2009","unstructured":"Qiu R (2009) Computational thinking of service systems: Dynamics and adaptiveness modeling. Service Science 1(1):42\u201355.","journal-title":"Service Science"},{"key":"1_CR25","doi-asserted-by":"crossref","unstructured":"Qiu R (2010) A collaborative model of engineering education for complex global environments. 40th ASEE\/IEEE Frontiers in Education Conference, Washington, DC, S3J1\u20136.","DOI":"10.1109\/FIE.2010.5673356"},{"key":"1_CR26","doi-asserted-by":"publisher","first-page":"453","DOI":"10.1016\/S0377-0427(99)00034-5","volume":"105","author":"D. Roberts","year":"1999","unstructured":"Roberts D (1999) On a representation of vector continued fractions. Journal of Computational and Applied Mathematics 105:453\u2013466.","journal-title":"Journal of Computational and Applied Mathematics"},{"issue":"1","key":"1_CR27","doi-asserted-by":"publisher","first-page":"33","DOI":"10.1108\/03090569710157025","volume":"31","author":"B. Stauss","year":"1997","unstructured":"Stauss B, Weinlich B (1997) Process-oriented measurement of service quality: applying the sequential incident technique. European Journal of Marketing 31(1):33\u201355.","journal-title":"European Journal of Marketing"},{"issue":"5","key":"1_CR28","doi-asserted-by":"publisher","first-page":"316","DOI":"10.1108\/09596110010339706","volume":"12","author":"N. Tsang","year":"2000","unstructured":"Tsang N, Qu H (2000) Service quality in China\u2019s hotel industry: a perspective from tourists and hotel managers. International Journal of Contemporary Hospitality Management 12(5):316\u2013326.","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"4","key":"1_CR29","first-page":"460","volume":"50","author":"E. Tse","year":"2009","unstructured":"Tse E, Ho S (2009) Service quality in the hotel industry: When cultural contexts matter. Cornell Hotel and Restaurant Administration Quarterly 50(4):460\u2013474.","journal-title":"Cornell Hotel and Restaurant Administration Quarterly"},{"key":"1_CR30","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1509\/jmkg.68.1.1.24036","volume":"68","author":"S. Vargo","year":"2004","unstructured":"Vargo S, Lusch R (2004) Evolving to a new dominant logic for marketing. Journal of Marketing 68:1\u201317.","journal-title":"Journal of Marketing"},{"issue":"4","key":"1_CR31","doi-asserted-by":"publisher","first-page":"15","DOI":"10.1016\/S0010-8804(02)80068-4","volume":"43","author":"R. Verma","year":"2002","unstructured":"Verma R, Plaschka G, & Louviere J (2002) Understanding customer choices: A key to successful management of hospitability services. Cornell Hotel and Restaurant Administration Quarterly 43(4):15\u201324.","journal-title":"Cornell Hotel and Restaurant Administration Quarterly"},{"key":"1_CR32","first-page":"306","volume":"11","author":"J. Wang","year":"2008","unstructured":"Wang J, Liu S, & Qiu R (2008) Measurements of customer satisfaction based on service encounter. Group Economy 11:306\u2013309.","journal-title":"Group Economy"},{"issue":"1","key":"1_CR33","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/s12927-010-0001-3","volume":"2","author":"W. Wang","year":"2010","unstructured":"Wang W, Wang J, & Qiu R (2010) The nonlinear effect of service standardization and customization on customer satisfaction. Journal of Service Science 2(1):1\u201323.","journal-title":"Journal of Service Science"},{"key":"1_CR34","doi-asserted-by":"publisher","first-page":"65","DOI":"10.1007\/BF00175354","volume":"4","author":"D. Whitley","year":"1994","unstructured":"Whitley D (1994) A genetic algorithm tutorial. Statistics and Computing 4:65\u201385.","journal-title":"Statistics and Computing"},{"key":"1_CR35","doi-asserted-by":"publisher","first-page":"840","DOI":"10.1016\/j.ijhm.2006.07.006","volume":"26","author":"H. Wilkins","year":"2006","unstructured":"Wilkins H, Merrilees B, & Herington C (2006) Towards an understanding of hotel service quality in hotels. International Journal of Hospitality Management 26:840\u2013853.","journal-title":"International Journal of Hospitality Management"},{"issue":"2","key":"1_CR36","doi-asserted-by":"publisher","first-page":"349","DOI":"10.1007\/s11135-009-9301-4","volume":"45","author":"C. Yang","year":"2009","unstructured":"Yang C, Jou Y, & Cheng L (2009) Using integrated quality assessment for hotel service quality. Quality and Quantity 45(2):349\u2013364.","journal-title":"Quality and Quantity"},{"key":"1_CR37","doi-asserted-by":"publisher","first-page":"262","DOI":"10.1016\/j.eswa.2007.06.027","volume":"35","author":"C. Yang","year":"2008","unstructured":"Yang C, Wang C (2008) Two stages of case-based reasoning-Integrating genetic algorithm with data mining mechanism. Expert Systems with Applications 35:262\u2013272.","journal-title":"Expert Systems with Applications"},{"issue":"1","key":"1_CR38","doi-asserted-by":"publisher","first-page":"67","DOI":"10.1177\/0092070300281007","volume":"28","author":"V. Zeithaml","year":"2000","unstructured":"Zeithaml V (2000) Service quality, profitability, and the economic worth of customers: What we know and what we need to learn. Journal of the Academy of Marketing Science 28(1):67\u201385.","journal-title":"Journal of the Academy of Marketing Science"},{"key":"1_CR39","volume-title":"Delivering Quality Service: Balancing Customer Perceptions and Exceptions","author":"V. Zeithaml","year":"1990","unstructured":"Zeithaml V, Parasuraman A, & Berry L (1990) Delivering Quality Service: Balancing Customer Perceptions and Exceptions. The Free Press, New York, NY."}],"container-title":["Journal of Service Science Research"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12927-011-0001-y.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s12927-011-0001-y\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12927-011-0001-y.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,10,8]],"date-time":"2022-10-08T14:18:16Z","timestamp":1665238696000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s12927-011-0001-y"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2011,6]]},"references-count":39,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2011,6]]}},"alternative-id":["1"],"URL":"https:\/\/doi.org\/10.1007\/s12927-011-0001-y","relation":{},"ISSN":["2093-0720"],"issn-type":[{"value":"2093-0720","type":"print"}],"subject":[],"published":{"date-parts":[[2011,6]]},"article-number":"1"}}