{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,28]],"date-time":"2026-04-28T09:35:55Z","timestamp":1777368955411,"version":"3.51.4"},"reference-count":71,"publisher":"Springer Science and Business Media LLC","issue":"2","license":[{"start":{"date-parts":[[2014,12,1]],"date-time":"2014-12-01T00:00:00Z","timestamp":1417392000000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["J Serv Sci Res"],"published-print":{"date-parts":[[2014,12]]},"DOI":"10.1007\/s12927-014-0008-2","type":"journal-article","created":{"date-parts":[[2016,3,2]],"date-time":"2016-03-02T01:48:40Z","timestamp":1456883320000},"page":"193-224","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":4,"title":["Responses to trust repair after privacy breach incidents"],"prefix":"10.1007","volume":"6","author":[{"given":"Lili","family":"Wan","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Chao","family":"Zhang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2014,12,31]]},"reference":[{"issue":"2","key":"8_CR1","doi-asserted-by":"crossref","first-page":"339","DOI":"10.2307\/20650295","volume":"33","author":"CM Angst","year":"2009","unstructured":"Angst CM & Agarwal R (2009) Adoption of electronic health records in the presence of privacy concerns: The elaboration likelihood model and individual persuasion. MIS Quarterly 33(2):339\u2013370.","journal-title":"MIS Quarterly"},{"issue":"5","key":"8_CR2","doi-asserted-by":"crossref","first-page":"497","DOI":"10.1287\/orsc.13.5.497.7816","volume":"13","author":"WP Bottom","year":"2002","unstructured":"Bottom WP, Gibson K, Daniels S, & Murnighan JK (2002) When talk is not cheap: Substantive penance and expressions of intent in the reestablishment of cooperation. Organization Science 13(5):497\u2013513.","journal-title":"Organization Science"},{"issue":"1","key":"8_CR3","doi-asserted-by":"crossref","first-page":"7","DOI":"10.2307\/256510","volume":"36","author":"JM Crant","year":"1993","unstructured":"Crant JM & Bateman TS (1993) Assignment of credit and blame for performance outcomes. Academy of Management Journal 36(1):7\u201327.","journal-title":"Academy of Management Journal"},{"issue":"1","key":"8_CR4","doi-asserted-by":"crossref","first-page":"105","DOI":"10.1007\/s10551-011-0791-3","volume":"95","author":"PTM Desmet","year":"2010","unstructured":"Desmet PTM, Cremer DD, & van Dijk E (2010) On the psychology of financial compensations to restore fairness transgressions: when intentions determine value. Journal of Business Ethics 95(Supplement 1):105\u2013115.","journal-title":"Journal of Business Ethics"},{"issue":"2","key":"8_CR5","doi-asserted-by":"crossref","first-page":"75","DOI":"10.1016\/j.obhdp.2010.10.006","volume":"114","author":"PTM Desmet","year":"2011","unstructured":"Desmet PTM, Cremer DD, & van Dijk E (2011) In money we trust? The use of financial compensations to repair trust in the aftermath of distributive harm. Organizational Behavior and Human Decision Processes 114(2):75\u201386.","journal-title":"Organizational Behavior and Human Decision Processes"},{"issue":"2","key":"8_CR6","doi-asserted-by":"crossref","first-page":"7","DOI":"10.2753\/JEC1086-4415100201","volume":"10","author":"T Dinev","year":"2005","unstructured":"Dinev T & Hart P (2005) Internet privacy concerns and social awareness as determinants of intention to transact. International Journal of Electronic Commerce 10(2):7\u201329.","journal-title":"International Journal of Electronic Commerce"},{"issue":"1","key":"8_CR7","doi-asserted-by":"crossref","first-page":"61","DOI":"10.1287\/isre.1060.0080","volume":"17","author":"T Dinev","year":"2006","unstructured":"Dinev T & Hart P (2006) An extended privacy calculus model for e-commerce transactions. Information Systems Research 17(1):61\u201380.","journal-title":"Information Systems Research"},{"issue":"1","key":"8_CR8","doi-asserted-by":"crossref","first-page":"68","DOI":"10.5465\/AMR.2009.35713285","volume":"34","author":"KT Dirks","year":"2009","unstructured":"Dirks KT, Lewicki RJ, & Zaheer A (2009) Repairing relationships within and between organizations: building a conceptual foundation. Academy of Management Review 34 (1):68\u201384.","journal-title":"Academy of Management Review"},{"issue":"2","key":"8_CR9","doi-asserted-by":"crossref","first-page":"87","DOI":"10.1016\/j.obhdp.2010.10.003","volume":"114","author":"KT Dirks","year":"2011","unstructured":"Dirks KT, Kim PH, Ferrin DL, & Cooper CD (2011) Understanding the effects of substantive responses on trust following a transgression. Organizational Behavior and Human Decision Processes 114(2):87\u2013103.","journal-title":"Organizational Behavior and Human Decision Processes"},{"key":"8_CR10","unstructured":"Donovan F (2013) Data breaches are significantly underreported, survey of IT pros finds. http:\/\/www.fierceitsecurity.com\/story\/data-breaches-are-significantly-underreported-sur vey-it-pros-finds\/2013-11-10. Accessed on 2014-09-23."},{"issue":"1","key":"8_CR11","doi-asserted-by":"crossref","first-page":"18","DOI":"10.1287\/orsc.14.1.18.12809","volume":"14","author":"DL Ferrin","year":"2003","unstructured":"Ferrin DL & Dirks KT (2003) The use of rewards to increase and decrease trust: Mediating processes and differential effects. Organization Science 14(1):18\u201331.","journal-title":"Organization Science"},{"issue":"4","key":"8_CR12","doi-asserted-by":"crossref","first-page":"893","DOI":"10.1037\/0021-9010.92.4.893","volume":"92","author":"DL Ferrin","year":"2007","unstructured":"Ferrin DL, Kim PH, Cooper CD, & Dirks KT (2007) Silence speaks volumes: The effecttiveness of reticence in comparison to apology and denial for repairing integrity-and competence-based trust violations. Journal of Applied Psychology 92(4):893\u2013908.","journal-title":"Journal of Applied Psychology"},{"issue":"6","key":"8_CR13","doi-asserted-by":"crossref","first-page":"956","DOI":"10.1037\/0022-3514.82.6.956","volume":"82","author":"E Finkel","year":"2002","unstructured":"Finkel E, Rusbult CE, Kumashiro M, & Hannon PA (2002) Dealing with betrayal in close relationships: Does commitment promote forgiveness. Journal of Personality and Social Psychology 82(6):956\u2013974.","journal-title":"Journal of Personality and Social Psychology"},{"issue":"1","key":"8_CR14","doi-asserted-by":"crossref","first-page":"127","DOI":"10.5465\/AMR.2009.35713319","volume":"34","author":"N Gillespie","year":"2009","unstructured":"Gillespie N & Dietz G (2009) Trust repair after an organization-level failure. Academy of Management Review 34(1):127\u2013145.","journal-title":"Academy of Management Review"},{"key":"8_CR15","first-page":"334","volume":"18","author":"M Griffin","year":"1991","unstructured":"Griffin M, Babin BJ, & Attaway JS (1991) An empirical investigation of the impact of negative public publicity on consumer attitudes and intentions. In: Holman RH and Solomon MR (eds.) Provo UT: Advances in Consumer Research 18:334\u2013341.","journal-title":"An empirical investigation of the impact of negative public publicity on consumer attitudes and intentions"},{"key":"8_CR16","doi-asserted-by":"crossref","DOI":"10.1037\/10628-000","volume-title":"The Psychology of Interpersonal Relations","author":"F Heider","year":"1958","unstructured":"Heider F (1958) The Psychology of Interpersonal Relations. Wiley, New York."},{"issue":"2","key":"8_CR17","first-page":"89","volume":"12","author":"SJ Hong","year":"2010","unstructured":"Hong SJ & Lee SH (2010) The effect of services recovery effort on continuous use intention of internet user-focusing mainly on personal information security exposure. Journal of the Korea Safety Management and Science 12(2):89\u201397.","journal-title":"Journal of the Korea Safety Management and Science"},{"key":"8_CR18","unstructured":"Informationweek (2014a) What healthcare can learn from CHS data breach. http:\/\/www.informationweek.com\/healthcare\/security-and-privacy\/what-healthcare-can-learn-fromchs- data-breach\/a\/d-id\/1317696. Accessed on 2014-11-27."},{"key":"8_CR19","unstructured":"Informationweek (2014b) Worst government data breaches of 2014. http:\/\/www.informationweek.com\/government\/cybersecurity\/4-worst-government-data-breaches-of-2014\/d\/ d-id\/1318061. Accessed on 2014-12-11."},{"key":"8_CR20","unstructured":"ITRC (Identity Theft Resource Center) (2014) Data Breach Reports."},{"issue":"3","key":"8_CR21","doi-asserted-by":"crossref","first-page":"531","DOI":"10.5465\/amr.1998.926625","volume":"23","author":"GR Jones","year":"1998","unstructured":"Jones GR & George JM (1998) The experience and evolution of trust: Implications for cooperation and teamwork. Academy of Management Review 23(3):531\u2013546.","journal-title":"Academy of Management Review"},{"issue":"1","key":"8_CR22","doi-asserted-by":"crossref","first-page":"104","DOI":"10.1037\/0021-9010.89.1.104","volume":"89","author":"PH Kim","year":"2004","unstructured":"Kim PH, Ferrin DL, Cooper CD, & Dirks KT (2004) Removing the shadow of suspicion: The effects of apology versus denial for repairing competence-versus integrity-based trust violations. Journal of Applied Psychology 89(1):104\u2013118.","journal-title":"Journal of Applied Psychology"},{"issue":"1","key":"8_CR23","doi-asserted-by":"crossref","first-page":"49","DOI":"10.1016\/j.obhdp.2005.07.002","volume":"99","author":"PH Kim","year":"2006","unstructured":"Kim PH, Dirks KT, Cooper CD, & Ferrin DL (2006) When more blame is better than less: The implications of internal vs. external attributions for the repair of trust after a competence-vs. integrity-based trust violation. Organizational Behavior and Human Decision Processes 99(1):49\u201365.","journal-title":"Organizational Behavior and Human Decision Processes"},{"issue":"3","key":"8_CR24","doi-asserted-by":"crossref","first-page":"401","DOI":"10.5465\/AMR.2009.40631887","volume":"34","author":"PH Kim","year":"2009","unstructured":"Kim PH, Dirks KT, & Cooper CD (2009) The repair of trust: a dynamic bilateral perspective and multilevel conceptualization. Academy of Management Review 34(3):401\u2013422.","journal-title":"Academy of Management Review"},{"key":"8_CR25","unstructured":"KISA (2010) Whitepapers on national information privacy protection in Korea, 2002-2010."},{"issue":"3","key":"8_CR26","doi-asserted-by":"crossref","first-page":"349","DOI":"10.1037\/h0024736","volume":"6","author":"SS Komorita","year":"1967","unstructured":"Komorita SS & Mechling J (1967) Betrayal and reconciliation in a two-person game. Journal of Personality and Social Psychology 6(3):349\u2013353.","journal-title":"Journal of Personality and Social Psychology"},{"key":"8_CR27","doi-asserted-by":"crossref","first-page":"114","DOI":"10.4135\/9781452243610.n7","volume-title":"Trust in organizations: Frontiers of theory and research","author":"RJ Lewicki","year":"1996","unstructured":"Lewicki RJ & Bunker BB (1996) Developing and maintaining trust in work relationships, In Kramer RM & Tyler TR (Eds.) Trust in organizations: Frontiers of theory and research. Sage, Thousand Oaks, CA. 114\u2013139."},{"issue":"3","key":"8_CR28","doi-asserted-by":"crossref","first-page":"438","DOI":"10.5465\/amr.1998.926620","volume":"23","author":"DJ Lewicki","year":"1998","unstructured":"Lewicki DJ, McAllister DJ, & Bies RJ (1998) Trust and distrust: New relationships and realities. Academic Management Review 23(3):438\u2013458.","journal-title":"Academic Management Review"},{"issue":"1","key":"8_CR29","doi-asserted-by":"crossref","first-page":"44","DOI":"10.1177\/1094670510383409","volume":"14","author":"A Malhotra","year":"2011","unstructured":"Malhotra A & Malhotra CK (2011) Evaluating customer information breaches as service failures: An event study approach. Journal of Service Research 14(1):44\u201359.","journal-title":"Journal of Service Research"},{"issue":"4","key":"8_CR30","doi-asserted-by":"crossref","first-page":"336","DOI":"10.1287\/isre.1040.0032","volume":"15","author":"NK Malhotra","year":"2004","unstructured":"Malhotra NK, Kim SS, & Agarwal J (2004) Internet users\u2019 information privacy concerns (IUIPC): The construct, the scale, and a causal model. Information Systems Research 15(4):336\u2013355.","journal-title":"Information Systems Research"},{"issue":"4","key":"8_CR31","doi-asserted-by":"crossref","first-page":"211","DOI":"10.1108\/08876040910965548","volume":"23","author":"AS Mattila","year":"2009","unstructured":"Mattila AS (2009) How to handle PR disasters? An examination of the impact of communication response type and failure attributions on consumer perceptions. Journal of Services Marketing 23(4):211\u2013218.","journal-title":"Journal of Services Marketing"},{"issue":"3","key":"8_CR32","doi-asserted-by":"crossref","first-page":"709","DOI":"10.5465\/amr.1995.9508080335","volume":"20","author":"RC Mayer","year":"1995","unstructured":"Mayer RC, Davis JH, & Schoorman FD (1995) An integrative model of organizational trust. Academy of Management Review 20(3):709\u2013734.","journal-title":"Academy of Management Review"},{"key":"8_CR33","unstructured":"McAfee & SAIC (2011) Underground economies: Intellectual capital and sensitive corporate data now the latest cybercrime currency. http:\/\/www.ndia.org\/Divisions\/Divisions\/ Cyber\/ Documents\/rp-underground-economies.pdf. Accessed on 2014-05-15."},{"issue":"6","key":"8_CR34","first-page":"354","volume":"53","author":"B Moon","year":"2009","unstructured":"Moon B & Rhee Y (2009) Apology advertising message strategies and forgiveness in organizational crisis: An experimental study of a personal information leakage case. Korean Journal of Journalism and Communications Studies 53(6):354\u2013421.","journal-title":"Korean Journal of Journalism and Communications Studies"},{"issue":"1","key":"8_CR35","doi-asserted-by":"crossref","first-page":"226","DOI":"10.5465\/amr.1997.9707180265","volume":"22","author":"EW Morrison","year":"1997","unstructured":"Morrison EW, Robinson SL (1997) When employees feel betrayed: A model of how psychological contract violation develops. Academy Management Review 22(1):226\u2013256.","journal-title":"Academy Management Review"},{"issue":"1","key":"8_CR36","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.obhdp.2005.02.001","volume":"97","author":"K Nakayachi","year":"2005","unstructured":"Nakayachi K & Watabe M (2005) Restoring trustworthiness after adverse events: The signaling effects of voluntary \u2018hostage posting\u2019 on trust. Organizational Behavior and Human Decision Processes 97(1):1\u201317.","journal-title":"Organizational Behavior and Human Decision Processes"},{"key":"8_CR37","unstructured":"NYMITY http:\/\/www.nymity.com\/Free_Privacy_Resources\/Privacy_Breach_Analysis.aspx. Accessed on 2014-06-25."},{"issue":"2","key":"8_CR38","doi-asserted-by":"crossref","first-page":"219","DOI":"10.1037\/0022-3514.56.2.219","volume":"56","author":"K Ohbuchi","year":"1989","unstructured":"Ohbuchi K, Kameda M, & Agarie N (1989) Apology as aggression control: Its role in mediating appraisal of and response to harm. Journal of Personality and Social Psychology 56(2):219\u2013227.","journal-title":"Journal of Personality and Social Psychology"},{"key":"8_CR39","unstructured":"Ponemon Institute (2008) Consumers\u2019 Report Card on Data Breach Notification. Research Report by Ponemon Institute LLC., April 15, 2008."},{"key":"8_CR40","unstructured":"Ponemon Institute (2010) 2009 Annual study: Global cost of data breach. Research Report by Ponemon Institute LLC., Symantec Corporation, April 2010."},{"key":"8_CR41","unstructured":"Ponemon Institute (2011a) 2010 Annual Study: U.S. Cost of a Data Breach. Ponemon Institute, LLC., Symantec Corporation."},{"key":"8_CR42","unstructured":"Ponemon Institute (2011b) 2010 Annual study: Global cost of data breach. Ponemon Institute LLC., Symantec Corporation, May 2011."},{"key":"8_CR43","unstructured":"Ponemon Institute (2012) 2011 Cost of Data Breach Study: Global. Ponemon Institute LLC., Symantec Corporation, March 2012."},{"key":"8_CR44","unstructured":"Ponemon Institute (2013) 2013 Cost of Data Breach Study: Global Analysis. Ponemon Institute LLC., Symantec Corporation, May 2013."},{"key":"8_CR45","unstructured":"Ponemon Institute (2014a) 2014 Cost of Data Breach Study: Global Analysis. Ponemon Institute LLC., Symantec Corporation, May 2014."},{"key":"8_CR46","unstructured":"Ponemon Institute (2014b) The Aftermath of a Data Breach: Consumer Sentiment. Ponemon Institute LLC., Symantec Corporation, April 2014."},{"issue":"2","key":"8_CR47","doi-asserted-by":"crossref","first-page":"124","DOI":"10.1057\/crr.2010.12","volume":"13","author":"L Poppo","year":"2010","unstructured":"Poppo L & Schepker DJ (2010) Repairing public trust in organizations. Corporate Reputation Review 13(2):124\u2013141. PRC http:\/\/www.privacyrights.org\/data-breach\/new. Accessed on 2014-12-14.","journal-title":"Corporate Reputation Review"},{"issue":"1","key":"8_CR48","doi-asserted-by":"crossref","first-page":"105","DOI":"10.5465\/AMR.2009.35713307","volume":"34","author":"H Ren","year":"2009","unstructured":"Ren H & Gray B (2009) Repairing relationship conflict: How violation types and culture influence the effectiveness of restoration rituals. Academy of Management Review 34 (1):105\u2013126.","journal-title":"Academy of Management Review"},{"issue":"1","key":"8_CR49","doi-asserted-by":"crossref","first-page":"146","DOI":"10.5465\/AMR.2009.35713324","volume":"34","author":"M Rhee","year":"2009","unstructured":"Rhee M & Valdez ME (2009) Contextual factors surrounding reputation damage with potential implications for reputation repair. Academy of Management Review 34(1):146\u2013168.","journal-title":"Academy of Management Review"},{"issue":"3","key":"8_CR50","doi-asserted-by":"crossref","first-page":"213","DOI":"10.2307\/3033792","volume":"46","author":"CA Riordan","year":"1983","unstructured":"Riordan CA, Marlin NA & Kellogg RT (1983) The effectiveness of accounts following transgression. Social Psychology Quarterly 46(3):213\u2013219.","journal-title":"Social Psychology Quarterly"},{"issue":"3","key":"8_CR51","doi-asserted-by":"crossref","first-page":"271","DOI":"10.2307\/3033840","volume":"44","author":"BR Schlenker","year":"1981","unstructured":"Schlenker BR & Darby BW (1981) The use of apologies in social predicaments. Social Psychology Quarterly 44(3):271\u2013278.","journal-title":"Social Psychology Quarterly"},{"issue":"1","key":"8_CR52","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.obhdp.2006.05.005","volume":"101","author":"ME Schweitzer","year":"2006","unstructured":"Schweitzer ME, Hershey JC, & Bradlow ET (2006) Promises and lies: Restoring violated trust. Organizational Behavior and Human Decision Processes 101(1):1\u201319.","journal-title":"Organizational Behavior and Human Decision Processes"},{"issue":"3","key":"8_CR53","doi-asserted-by":"crossref","first-page":"367","DOI":"10.1287\/orsc.4.3.367","volume":"4","author":"SB Sitkin","year":"1993","unstructured":"Sitkin SB & Roth NL (1993) Explaining the limited effectiveness of legalistic \u2018remedies\u2019 for trust\/distrust. Organization Science 4(3):367\u2013392.","journal-title":"Organization Science"},{"issue":"2","key":"8_CR54","doi-asserted-by":"crossref","first-page":"273","DOI":"10.2307\/3790956","volume":"9","author":"J Sigal","year":"1988","unstructured":"Sigal J, Hsu L, Foodim S, & Betman J (1988) Factors affecting perceptions of political candidates accused of sexual and financial misconduct. Political Psychology 9(2):273\u2013280.","journal-title":"Political Psychology"},{"issue":"3","key":"8_CR55","doi-asserted-by":"crossref","first-page":"356","DOI":"10.2307\/3152082","volume":"36","author":"A Smith","year":"1999","unstructured":"Smith A, Bolton R, & Wagner J (1999) A model of customer satisfaction with service encounters involving failure and recovery. Journal of Marketing Research 36(3):356\u2013372.","journal-title":"Journal of Marketing Research"},{"issue":"3","key":"8_CR56","doi-asserted-by":"crossref","first-page":"503","DOI":"10.2307\/25148854","volume":"32","author":"JY Son","year":"2008","unstructured":"Son JY & Kim SS (2008) Internet users\u2019 information privacy-protective response: A taxonomy and a nomological model. MIS quarterly 32(3):503\u2013529.","journal-title":"MIS quarterly"},{"key":"8_CR57","doi-asserted-by":"crossref","unstructured":"Takaku S (2001a) The effects of apology and perspective taking on interpersonal forgiveness: A dissonance-attribution model of interpersonal forgiveness. Journal of Social Psychology 141(4):494\u2013508.","DOI":"10.1080\/00224540109600567"},{"key":"8_CR58","doi-asserted-by":"crossref","unstructured":"Takaku S, Weiner B, & Ohbuchi KI (2001b) A cross-cultural examination of the effects of apology and perspective taking on forgiveness. Journal of Language and Social Psychology 20(1\/2):144\u2013166.","DOI":"10.1177\/0261927X01020001007"},{"key":"8_CR59","unstructured":"Target Inc. (2014) Target Provides Preliminary Update on Second-Quarter Expenses Related to the Data Breach and Debt Retirement. http:\/\/pressroom.target.com\/news\/target-provides-preliminary-update-on-second-quarter-expenses-related-to-the-data-breach-and-de bt-retirement. Access on 2014-09-05."},{"issue":"2","key":"8_CR60","doi-asserted-by":"crossref","first-page":"165","DOI":"10.1016\/j.jm.2003.01.003","volume":"30","author":"EC Tomlinson","year":"2004","unstructured":"Tomlinson EC, Dineen BR, & Lewicki RJ (2004) The road to reconciliation: Antecedents of victim willingness to reconcile following a broken promise. Journal of Management 30(2):165\u2013187.","journal-title":"Journal of Management"},{"issue":"1","key":"8_CR61","doi-asserted-by":"crossref","first-page":"85","DOI":"10.5465\/AMR.2009.35713291","volume":"34","author":"EC Tomlinson","year":"2009","unstructured":"Tomlinson EC & Mayer RC (2009) The role of causal attribution dimensions in trust repair. Academy of Management Review 34(1):85\u2013104.","journal-title":"Academy of Management Review"},{"key":"8_CR62","unstructured":"USA Today (2014) JP Morgan reveals data breach affected 76 million households, http:\/\/www.usatoday.com\/story\/tech\/2014\/10\/02\/jp-morgan-security-breach\/16590689\/. Accessed on 2014-10-15."},{"issue":"3","key":"8_CR63","doi-asserted-by":"crossref","first-page":"95","DOI":"10.2753\/JEC1086-4415130304","volume":"13","author":"S Utz","year":"2009","unstructured":"Utz S, Matzat U, & Snijders C (2009) On-line reputation systems: The effects of feedback comments and reactions on building and rebuilding trust in on-line auctions. International Journal of Electronic Commerce 13(3):95\u2013118.","journal-title":"International Journal of Electronic Commerce"},{"key":"8_CR64","unstructured":"Verizon Risk Team, U.S. Secret Servicem, & Dutch High Tech Crime Unit (2011) 2011 Data Breach Investigations Report, http:\/\/www.verizonbusiness.com\/resources\/report\/rp_databreach-investigations-report-2011_en_xg.pdf. April 2011. Accessed on 2014-05-12."},{"issue":"9\/10","key":"8_CR65","doi-asserted-by":"crossref","first-page":"1033","DOI":"10.1108\/03090560710773336","volume":"41","author":"S Wang","year":"2007","unstructured":"Wang S & Huff LC (2007) Explaining buyers\u2019 respondes to seller\u2019s violation of trust. European Journal of Marketing 41(9\/10):1033\u20131052.","journal-title":"European Journal of Marketing"},{"key":"8_CR66","unstructured":"Washington Post (2014) Target says up to 70 million more customers were hit by December data breach, http:\/\/www.washingtonpost.com\/business\/economy\/target-says-70-millioncustomers-were-hit-by-dec-data-breach-more-than-first-reported\/2014\/01\/10\/0ada1026-79fe-11e3-8963-b4b654bcc9b2_story.html. Accessed on 2014-05-15."},{"issue":"4","key":"8_CR67","doi-asserted-by":"crossref","first-page":"548","DOI":"10.1037\/0033-295X.92.4.548","volume":"92","author":"B Weiner","year":"1985","unstructured":"Weiner B (1985) An attributional theory of achievement motivation and emotion. Psychological Review 92(4):548\u2013573.","journal-title":"Psychological Review"},{"key":"8_CR68","doi-asserted-by":"crossref","DOI":"10.1007\/978-1-4612-4948-1","volume-title":"An attributional model of motivation and emotion","author":"B Weiner","year":"1986","unstructured":"Weiner B (1986) An attributional model of motivation and emotion. Springer-Verlag, New York."},{"issue":"246","key":"8_CR69","doi-asserted-by":"crossref","first-page":"534","DOI":"10.1017\/S0031819100043850","volume":"63","author":"J Wilson","year":"1988","unstructured":"Wilson J (1988) Why forgiveness requires repentance. Philosophy 63(246):534\u2013535.","journal-title":"Philosophy"},{"issue":"3","key":"8_CR70","doi-asserted-by":"crossref","first-page":"356","DOI":"10.1016\/0030-5073(81)90004-0","volume":"28","author":"RE Wood","year":"1981","unstructured":"Wood RE & Mitchell TR (1981) Manager behavior in a social context: The impact of impression management on attributions and disciplinary actions. Organizational Behavior and Human Decision Processes 28(3):356\u2013378.","journal-title":"Organizational Behavior and Human Decision Processes"},{"issue":"7","key":"8_CR71","doi-asserted-by":"crossref","first-page":"572","DOI":"10.1002\/mar.20289","volume":"26","author":"Y Xie","year":"2009","unstructured":"Xie Y & Peng S (2009) How to repair customer trust after negative publicity: The roles of competence, integrity, benevolence, and forgiveness. Psychology and Marketing 26(7): 572\u2013589.","journal-title":"Psychology and Marketing"}],"container-title":["Journal of Service Science Research"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12927-014-0008-2.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s12927-014-0008-2\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12927-014-0008-2","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,9,5]],"date-time":"2019-09-05T00:58:38Z","timestamp":1567645118000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s12927-014-0008-2"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2014,12]]},"references-count":71,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2014,12]]}},"alternative-id":["8"],"URL":"https:\/\/doi.org\/10.1007\/s12927-014-0008-2","relation":{},"ISSN":["2093-0720","2093-0739"],"issn-type":[{"value":"2093-0720","type":"print"},{"value":"2093-0739","type":"electronic"}],"subject":[],"published":{"date-parts":[[2014,12]]}}}