{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,28]],"date-time":"2026-04-28T09:31:29Z","timestamp":1777368689218,"version":"3.51.4"},"reference-count":27,"publisher":"Springer Science and Business Media LLC","issue":"2","license":[{"start":{"date-parts":[[2021,9,18]],"date-time":"2021-09-18T00:00:00Z","timestamp":1631923200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2021,9,18]],"date-time":"2021-09-18T00:00:00Z","timestamp":1631923200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Int J Syst Assur Eng Manag"],"published-print":{"date-parts":[[2022,4]]},"DOI":"10.1007\/s13198-021-01360-z","type":"journal-article","created":{"date-parts":[[2021,9,18]],"date-time":"2021-09-18T04:02:21Z","timestamp":1631937741000},"page":"904-922","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":8,"title":["Industry oriented quality management of engineering education: an integrated QFD-TOPSIS approach"],"prefix":"10.1007","volume":"13","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-5185-2524","authenticated-orcid":false,"given":"Ajit Kumar","family":"Singh","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"A. M.","family":"Rawani","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2021,9,18]]},"reference":[{"issue":"3\u20134","key":"1360_CR1","doi-asserted-by":"publisher","first-page":"21","DOI":"10.1080\/00086495.2013.11672495","volume":"59","author":"L Almendarez","year":"2013","unstructured":"Almendarez L (2013) Human capital theory: Implications for educational development in Belize and the Caribbean. Caribbean Q 59(3\u20134):21\u201333","journal-title":"Caribbean Q"},{"issue":"3","key":"1360_CR2","doi-asserted-by":"publisher","first-page":"236","DOI":"10.1108\/09684880810886259","volume":"16","author":"RJ Angell","year":"2008","unstructured":"Angell RJ, Heffernan TW, Megicks P (2008) Service quality in postgraduate education. Qual Assur Educ 16(3):236\u2013254","journal-title":"Qual Assur Educ"},{"key":"1360_CR3","doi-asserted-by":"publisher","first-page":"177","DOI":"10.1016\/j.compedu.2017.05.007","volume":"113","author":"R Asif","year":"2017","unstructured":"Asif R, Merceron A, Ali SA, Haider NG (2017) Analyzing undergraduate students\u2019 performance using educational data mining. Comput Educ 113:177\u2013194","journal-title":"Comput Educ"},{"issue":"7\u20138","key":"1360_CR4","doi-asserted-by":"publisher","first-page":"808","DOI":"10.1080\/14783363.2017.1340830","volume":"30","author":"MA Beheshtinia","year":"2019","unstructured":"Beheshtinia MA, Farzaneh Azad M (2019) A fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services. Total Qual Manag Bus Excell 30(7\u20138):808\u2013830","journal-title":"Total Qual Manag Bus Excell"},{"issue":"6","key":"1360_CR5","doi-asserted-by":"publisher","first-page":"601","DOI":"10.1108\/MIP-11-2012-0136","volume":"31","author":"C Calvo-Porral","year":"2013","unstructured":"Calvo-Porral C, L\u00e9vy-Mangin JP, Novo-Corti I (2013) Perceived quality in higher education: an empirical study. Mark Intell Plan 31(6):601\u2013619","journal-title":"Mark Intell Plan"},{"issue":"125","key":"1360_CR6","doi-asserted-by":"publisher","first-page":"23","DOI":"10.1016\/S0123-5923(12)70004-9","volume":"28","author":"MM Cardona","year":"2012","unstructured":"Cardona MM, Bravo JJ (2012) Service quality perceptions in higher education institutions: the case of a colombian university. Estudios Gerenciales 28(125):23\u201329","journal-title":"Estudios Gerenciales"},{"issue":"10","key":"1360_CR7","doi-asserted-by":"publisher","first-page":"1095","DOI":"10.1080\/14783360903247114","volume":"20","author":"A Chatterjee","year":"2009","unstructured":"Chatterjee A, Ghosh C, Bandyopadhyay S (2009) Assessing students\u2019 rating in higher education: A SERVQUAL approach. Total Qual Manag 20(10):1095\u20131109","journal-title":"Total Qual Manag"},{"key":"1360_CR8","doi-asserted-by":"publisher","first-page":"33","DOI":"10.1016\/j.eswa.2019.06.035","volume":"136","author":"P Chen","year":"2019","unstructured":"Chen P (2019) Effects of normalization on the entropy based TOPSIS method. Expert Syst Appl 136:33\u201341","journal-title":"Expert Syst Appl"},{"issue":"4","key":"1360_CR9","doi-asserted-by":"publisher","first-page":"387","DOI":"10.1080\/14783363.2010.532324","volume":"22","author":"CW Chen","year":"2011","unstructured":"Chen CW, Huang ST (2011) Implementing KM programmes using fuzzy QFD. Total Qual Manag 22(4):387\u2013406","journal-title":"Total Qual Manag"},{"issue":"6","key":"1360_CR10","doi-asserted-by":"publisher","first-page":"545","DOI":"10.1108\/09513541111159059","volume":"25","author":"S Daud","year":"2011","unstructured":"Daud S, Abidin N, Sapuan NM, Rajadurai J (2011) Enhancing university business curriculum using an importance-performance approach: a case study of the business management faculty of a university in Malaysia. Int J Educ Manag 25(6):545\u2013569","journal-title":"Int J Educ Manag"},{"issue":"10","key":"1360_CR11","doi-asserted-by":"publisher","first-page":"1057","DOI":"10.1080\/14783363.2011.611329","volume":"22","author":"S Dror","year":"2011","unstructured":"Dror S, Sukenik Y (2011) A strategic service quality framework using QFD. Total Qual Manag Bus Excell 22(10):1057\u20131070","journal-title":"Total Qual Manag Bus Excell"},{"issue":"13\u201314","key":"1360_CR12","doi-asserted-by":"publisher","first-page":"1429","DOI":"10.1080\/14783363.2017.1371586","volume":"30","author":"S Kayap\u0131nar","year":"2019","unstructured":"Kayap\u0131nar S, Erginel N (2019) Designing the airport service with fuzzy QFD based on SERVQUAL integrated with a fuzzy multi-objective decision model. Total Qual Manag Bus Excell 30(13\u201314):1429\u20131448","journal-title":"Total Qual Manag Bus Excell"},{"issue":"1","key":"1360_CR14","first-page":"86","volume":"8","author":"R Maheswari","year":"2018","unstructured":"Maheswari R, Meenakshi N (2018) A study of socio-economic status in relation to employability of Engineers in India. Int J Bus Anthropol 8(1):86\u201394","journal-title":"Int J Bus Anthropol"},{"issue":"1","key":"1360_CR15","doi-asserted-by":"publisher","first-page":"77","DOI":"10.1177\/002224297704100112","volume":"41","author":"JA Martilla","year":"1977","unstructured":"Martilla JA, James JC (1977) Importance-performance analysis. J Mark 41(1):77\u201379","journal-title":"J Mark"},{"key":"1360_CR16","unstructured":"Parasuraman A, Zeithaml VA, Berry L (1988) SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.\u00a064(1): 12\u201340"},{"key":"1360_CR17","doi-asserted-by":"crossref","unstructured":"Ransikarbum K, Khamhong P (2021) Integrated fuzzy analytic hierarchy process and technique for order of preference by similarity to ideal solution for additive manufacturing printer selection.\u00a0J Mater Eng Perf, 1\u201312","DOI":"10.1007\/s11665-021-05816-y"},{"issue":"6","key":"1360_CR18","doi-asserted-by":"publisher","first-page":"573","DOI":"10.1108\/09544780510627660","volume":"17","author":"PB Sakthivel","year":"2005","unstructured":"Sakthivel PB, Rajendran G, Raju R (2005) TQM implementation and students\u2019 satisfaction of academic performance. TQM Mag 17(6):573\u2013589","journal-title":"TQM Mag"},{"issue":"1","key":"1360_CR19","doi-asserted-by":"publisher","first-page":"67","DOI":"10.1108\/14637151111105580","volume":"17","author":"A Shekarchizadeh","year":"2011","unstructured":"Shekarchizadeh A, Rasli A, Hon-Tat H (2011) SERVQUAL in Malaysian universities: perspectives of international students. Bus Process Manag J 17(1):67\u201381","journal-title":"Bus Process Manag J"},{"issue":"3","key":"1360_CR20","first-page":"592","volume":"9","author":"AK Singh","year":"2018","unstructured":"Singh AK, Rawani AM (2018) Application of QFD in education sector: a review. Int J Mech Eng Technol IJMET 9(3):592\u2013599","journal-title":"Int J Mech Eng Technol IJMET"},{"issue":"1","key":"1360_CR21","doi-asserted-by":"publisher","first-page":"127","DOI":"10.1108\/QAE-11-2017-0078","volume":"27","author":"AK Singh","year":"2019","unstructured":"Singh AK, Rawani AM (2019) Application of quality function deployment for the prioritization of National Board of Accreditation quality parameters. Qual Assur Educ 27(1):127\u2013139","journal-title":"Qual Assur Educ"},{"key":"1360_CR22","doi-asserted-by":"crossref","unstructured":"Singh AK, Rawani AM (2020) Improving the weight of technical attributes in quality function deployment by the integration of techniques for order of preference by similarity to ideal solution method.\u00a0Int J Product Perf Manag, vol no. ahead of print","DOI":"10.1108\/IJPPM-05-2020-0212"},{"key":"1360_CR23","doi-asserted-by":"crossref","unstructured":"Singh AK, Rawani AM (2021) A fuzzy approach for ranking of student's expectation from a technical institute. In: Research anthology on preparing school administrators to lead quality education programs. IGI Global, pp 1628\u20131640","DOI":"10.4018\/978-1-7998-3438-0.ch073"},{"issue":"6","key":"1360_CR24","doi-asserted-by":"publisher","first-page":"482","DOI":"10.1504\/IJCEELL.2006.011892","volume":"16","author":"SMA Suliman","year":"2006","unstructured":"Suliman SMA (2006) Application of QFD in engineering education curriculum development and review. Int J Continuing Eng Educ Lifelong Learn 16(6):482\u2013492","journal-title":"Int J Continuing Eng Educ Lifelong Learn"},{"key":"1360_CR26","unstructured":"Upadhayay, L. (2017) STRATEGIES FOR IMPROVING QUALITY OF ENGINEERING EDUCATION IN INDIA A SYSTEMS APPROACH."},{"issue":"1","key":"1360_CR27","doi-asserted-by":"publisher","first-page":"92","DOI":"10.1108\/09684880710723052","volume":"15","author":"S Venkatraman","year":"2007","unstructured":"Venkatraman S (2007) A framework for implementing TQM in higher education programs. Qual Assur Educ 15(1):92\u2013112","journal-title":"Qual Assur Educ"},{"key":"1360_CR28","unstructured":"Viswanadhan KG, Rao NJ (2005) Effectiveness of NBA accreditation processes.\u00a0National Symposium on Engineering Education (NSEE05), 100\u2013108"},{"issue":"13\u201314","key":"1360_CR29","doi-asserted-by":"publisher","first-page":"1594","DOI":"10.1080\/14783363.2017.1282310","volume":"29","author":"SMC Yeung","year":"2018","unstructured":"Yeung SMC (2018) Linking ISO 9000 (QMS), ISO 26000 (CSR) with accreditation requirements for quality indicators in higher education. Total Qual Manag Bus Excell 29(13\u201314):1594\u20131611","journal-title":"Total Qual Manag Bus Excell"}],"container-title":["International Journal of System Assurance Engineering and Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s13198-021-01360-z.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s13198-021-01360-z\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s13198-021-01360-z.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,4,25]],"date-time":"2022-04-25T04:22:04Z","timestamp":1650860524000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s13198-021-01360-z"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,9,18]]},"references-count":27,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2022,4]]}},"alternative-id":["1360"],"URL":"https:\/\/doi.org\/10.1007\/s13198-021-01360-z","relation":{},"ISSN":["0975-6809","0976-4348"],"issn-type":[{"value":"0975-6809","type":"print"},{"value":"0976-4348","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,9,18]]},"assertion":[{"value":"11 June 2021","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"9 August 2021","order":2,"name":"revised","label":"Revised","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"22 August 2021","order":3,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"18 September 2021","order":4,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"Article does not include any conflict of interest.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Conflicts of interest"}},{"value":"There is no Involvement of Human Participant and \/Animals in this research.","order":3,"name":"Ethics","group":{"name":"EthicsHeading","label":"Human and animal Participant"}},{"value":"Whole Article follows the Ethics of Publication.","order":4,"name":"Ethics","group":{"name":"EthicsHeading","label":"Ethics approval"}}]}}