{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,25]],"date-time":"2025-12-25T19:24:36Z","timestamp":1766690676230},"reference-count":55,"publisher":"Springer Science and Business Media LLC","issue":"3","license":[{"start":{"date-parts":[[2015,8,27]],"date-time":"2015-08-27T00:00:00Z","timestamp":1440633600000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Inf Technol Tourism"],"published-print":{"date-parts":[[2015,10]]},"DOI":"10.1007\/s40558-015-0031-2","type":"journal-article","created":{"date-parts":[[2015,8,26]],"date-time":"2015-08-26T13:19:08Z","timestamp":1440595148000},"page":"209-231","update-policy":"http:\/\/dx.doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":15,"title":["Evaluating Facebook pages for small hotels: a systematic approach"],"prefix":"10.1007","volume":"15","author":[{"given":"Luisa","family":"Mich","sequence":"first","affiliation":[]},{"given":"Rodolfo","family":"Baggio","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2015,8,27]]},"reference":[{"key":"31_CR1","volume-title":"Facebook for hotels: an analysis of Italian hotels. Dissertation","author":"M Ambrosi","year":"2014","unstructured":"Ambrosi M (2014) Facebook for hotels: an analysis of Italian hotels. Dissertation, University of Trento, Trento"},{"key":"31_CR2","first-page":"320","volume-title":"Information and Communication Technologies in Tourism","author":"M Antonioli Corigliano","year":"2006","unstructured":"Antonioli Corigliano M, Baggio R (2006) On the significance of tourism website evaluations. In: Hitz M, Sigala M, Murphy J (eds) Information and Communication Technologies in Tourism. Springer, Wien, pp 320\u2013331"},{"key":"31_CR3","doi-asserted-by":"crossref","first-page":"309","DOI":"10.1007\/978-3-211-93971-0_26","volume-title":"Information and communication technologies in tourism 2009","author":"R Baggio","year":"2009","unstructured":"Baggio R, Antonioli Corigliano M (2009) On the importance of hyperlinks a network science approach. In: Buhalis D, H\u00f6pken W, Gretzel U (eds) Information and communication technologies in tourism 2009. Springer, Wien, pp 309\u2013318"},{"key":"31_CR4","volume-title":"Quantitative methods in tourism: a handbook","author":"R Baggio","year":"2011","unstructured":"Baggio R, Klobas J (2011) Quantitative methods in tourism: a handbook. Channel View, Bristol"},{"key":"31_CR5","volume-title":"Experimental measurements: precision error and truth","author":"NC Barford","year":"1967","unstructured":"Barford NC (1967) Experimental measurements: precision error and truth. Addison Wesley, London"},{"key":"31_CR6","unstructured":"Berezny J, Infographic (2014) The top 20 hotels & resorts on facebook. http:\/\/jeffberezny.com\/2013\/02\/20\/the-top-20-hotels-resorts-on-facebook-infographic\/"},{"issue":"4","key":"31_CR7","first-page":"281","volume":"11","author":"S Bingley","year":"2010","unstructured":"Bingley S, Burgess S, Sellitto C, Cox C, Buultjens J (2010) A classification scheme for anlysing web 2.0 tourism websites. J Electron Commer Res 11(4):281\u2013298","journal-title":"J Electron Commer Res"},{"key":"31_CR8","doi-asserted-by":"crossref","unstructured":"Bulencea P, Egger R (2013) Facebook it: evaluation of facebook\u2019s search engine for travel related information retrieval. In: Xiang Z, Tussyadiah I (eds) Information and communication technologies in tourism 2014. doi: 10.1007\/978-3-319-03973-2_34","DOI":"10.1007\/978-3-319-03973-2_34"},{"issue":"3","key":"31_CR9","doi-asserted-by":"crossref","first-page":"249","DOI":"10.1177\/014662168300700301","volume":"7","author":"J Cohen","year":"1983","unstructured":"Cohen J (1983) The cost of dichotomization. Appl Psychol Meas 7(3):249\u2013253","journal-title":"Appl Psychol Meas"},{"key":"31_CR10","doi-asserted-by":"crossref","first-page":"216","DOI":"10.1111\/j.1468-0394.1988.tb00065.x","volume":"5","author":"J Cullen","year":"1988","unstructured":"Cullen J, Bryman A (1988) The knowledge acquisition bottleneck: time for reassessment? Expert Syst 5:216\u2013225. doi: 10.1111\/j.1468-0394.1988.tb00065.x (first published on-line April 2007)","journal-title":"Expert Syst"},{"issue":"4","key":"31_CR11","doi-asserted-by":"crossref","first-page":"349","DOI":"10.1037\/a0016956","volume":"14","author":"J DeCoster","year":"2009","unstructured":"DeCoster J, Iselin AMR, Gallucci M (2009) A conceptual and empirical examination of justifications for dichotomization. Psychol Methods 14(4):349\u2013366","journal-title":"Psychol Methods"},{"key":"31_CR12","author":"A Ellahi","year":"2012","unstructured":"Ellahi A, Bokhari RH (2012) Key quality factors affecting users\u2019 perception of social networking websites. J Retail Consum Serv. doi: 10.1016\/j.jretconser.2012.10.013","journal-title":"J Retail Consum Serv"},{"issue":"2","key":"31_CR13","doi-asserted-by":"crossref","first-page":"100","DOI":"10.1002\/cbm.349","volume":"10","author":"DP Farrington","year":"2000","unstructured":"Farrington DP, Loeber R (2000) Some benefits of dichotomization in psychiatric and criminological research. Crim Behav Mental Health 10(2):100\u2013122","journal-title":"Crim Behav Mental Health"},{"key":"31_CR14","doi-asserted-by":"crossref","unstructured":"Fotis J, Buhalis D, Rossides N (2012) Social media use and impact during the holiday travel planning process. In: Fuchs M, Ricci F, Cantoni L (eds) Information and communication technologies in tourism. doi: 10.1007\/978-3-7091-1142-0_2","DOI":"10.1007\/978-3-7091-1142-0_2"},{"key":"31_CR15","doi-asserted-by":"crossref","first-page":"292","DOI":"10.1093\/acprof:oso\/9780195328318.003.0012","volume-title":"The foundations of positive and normative economics","author":"X Gabaix","year":"2008","unstructured":"Gabaix X, Laibson DI (2008) The seven properties of good models. In: Caplin A, Schotter A (eds) The foundations of positive and normative economics. Oxford University Press, Oxford, pp 292\u2013299"},{"issue":"2","key":"31_CR16","doi-asserted-by":"crossref","first-page":"133","DOI":"10.3233\/WDL-120123","volume":"7","author":"R Giri","year":"2014","unstructured":"Giri R, Kar DC, Sen BK (2014) The effect of Facebook adoption in an academic library. World Digital Libraries, 7(2):133\u2013144","journal-title":"World Digital Libraries"},{"issue":"1","key":"31_CR17","doi-asserted-by":"crossref","first-page":"59","DOI":"10.1177\/1525822X05279903","volume":"18","author":"G Guest","year":"2006","unstructured":"Guest G, Bunce A, Johnson L (2006) How many interviews are enough? An experiment with data saturation and variability. Field methods 18(1):59\u201382","journal-title":"Field methods"},{"key":"31_CR18","unstructured":"Guestcentric (2011) 5 tips for a strong hotel facebook page. http:\/\/www.guestcentric.com\/5-tips-for-a-strong-hotel-facebook-page\/"},{"key":"31_CR19","volume-title":"Multivariate data analysis","author":"JF Hair","year":"2010","unstructured":"Hair JF, Black WC, Babin BJ, Anderson RE (2010) Multivariate data analysis, 7th edn. Prentice-Hall, Upper Saddle River, NJ","edition":"7"},{"issue":"3-4","key":"31_CR20","first-page":"1","volume":"6","author":"R Hill","year":"1998","unstructured":"Hill R (1998) What sample size is \u201cenough\u201d in internet survey research. Interpersonal computing and technology. Electron J 21st Century 6(3-4):1\u201312","journal-title":"Electron J 21st Century"},{"key":"31_CR21","unstructured":"Hospitality Social Awards (2012) http:\/\/www.hospitalitysocialawards.it Accessed 9 November 2012"},{"issue":"3","key":"31_CR22","doi-asserted-by":"crossref","first-page":"972","DOI":"10.1016\/j.ijhm.2011.11.005","volume":"31","author":"Y Hsu","year":"2012","unstructured":"Hsu Y (2012) Facebook as international eMarketing strategy of Taiwan hotels. Int J Hosp Manag 31(3):972\u2013980. doi: 10.1016\/j.ijhm.2011.11.005","journal-title":"Int J Hosp Manag"},{"key":"31_CR23","unstructured":"James A (2014) 11 Foolproof ways to grow your small-business facebook following. http:\/\/www.entrepreneur.com\/article\/239539"},{"key":"31_CR24","unstructured":"Kotler P, Keller KL, Ancarani F, Costabile M (2014) Marketing management 14\/e. Pearson"},{"key":"31_CR25","doi-asserted-by":"crossref","first-page":"297","DOI":"10.1016\/j.tourman.2009.11.007","volume":"31","author":"R Law","year":"2010","unstructured":"Law R, Qi S, Buhalis D (2010) Progress in tourism management: a review of website evaluation in tourism research. Tour Manag 31:297\u2013313","journal-title":"Tour Manag"},{"issue":"2","key":"31_CR26","doi-asserted-by":"crossref","first-page":"147","DOI":"10.1177\/1096348012471381","volume":"39","author":"XY Leung","year":"2015","unstructured":"Leung XY, Bai B, Stahura KA (2015) The marketing effectiveness of social media in the hotel industry a comparison of facebook and twitter. J Hosp Tour Res 39(2):147\u2013169","journal-title":"J Hosp Tour Res"},{"key":"31_CR27","volume-title":"Groundswell. Winning in a world transformed by social technologies","author":"C Li","year":"2008","unstructured":"Li C, Bernoff J (2008) Groundswell. Winning in a world transformed by social technologies. Harward Business Press, Boston"},{"key":"31_CR28","unstructured":"Loten A, Janofsky A, Albergotti R (2014) New facebook rules will sting entrepreneurs. Wall Street J. http:\/\/www.wsj.com\/articles\/new-facebook-rules-will-sting-entrepreneurs-1417133694"},{"issue":"1","key":"31_CR29","doi-asserted-by":"crossref","first-page":"19","DOI":"10.1037\/1082-989X.7.1.19","volume":"7","author":"RC MacCallum","year":"2002","unstructured":"MacCallum RC, Zhang S, Preacher KJ, Rucker DD (2002) On the practice of dichotomization of quantitative variables. Psychol Methods 7(1):19\u201340","journal-title":"Psychol Methods"},{"issue":"3","key":"31_CR30","doi-asserted-by":"crossref","first-page":"139","DOI":"10.3727\/109830512X13283928066715","volume":"13","author":"E Marchiori","year":"2011","unstructured":"Marchiori E, Cantoni L (2011) The online reputation construct: does it matter for the tourism domain? A literature review on destinations\u2019 online reputation. Inf Tech Tour 13(3):139\u2013159","journal-title":"Inf Tech Tour"},{"key":"31_CR31","unstructured":"Martens J (2014) The small business guide to Facebook. http:\/\/www.simplybusiness.co.uk\/knowledge\/articles\/2014\/04\/facebook-guide-small-business\/"},{"issue":"1","key":"31_CR32","first-page":"49","volume":"5","author":"L Mich","year":"2008","unstructured":"Mich L, Franch M (2008) Web sites of Alpine hotels: a goal-driven quality evaluation. Inf Tech Hosp 5(1):49\u201369","journal-title":"Inf Tech Hosp"},{"issue":"1\u20132","key":"31_CR33","first-page":"115","volume":"2","author":"L Mich","year":"2003","unstructured":"Mich L, Franch M, Cilione G (2003a) The 2QCV3Q Quality Model for the Analysiy of Web site Requirements. J Web Eng 2(1\u20132):115\u2013127","journal-title":"J Web Eng"},{"issue":"1","key":"31_CR34","doi-asserted-by":"crossref","first-page":"34","DOI":"10.1109\/MMUL.2003.1167920","volume":"10","author":"L Mich","year":"2003","unstructured":"Mich L, Franch M, Gaio L (2003b) Evaluating and designing web site quality. Multimedia 10(1):34\u201343","journal-title":"Multimedia"},{"key":"31_CR35","first-page":"471","volume-title":"Information and communication technologies in tourism","author":"R Milano","year":"2011","unstructured":"Milano R, Baggio R, Piattelli R (2011) The effects of online social media on tourism websites. In: Law R, Fuchs M, Ricci F (eds) Information and communication technologies in tourism. Springer, Wien, pp 471\u2013482"},{"key":"31_CR36","doi-asserted-by":"crossref","unstructured":"Minazzi R, Lagrosen S (2013) Investigating social media marketing in the hospitality industry: Facebook and European hotels. In: Xiang Z, Tussyadiah I (eds) Information and communication technologies in tourism 2014. doi: 10.1007%2F978-3-319-03973-2_11","DOI":"10.1007\/978-3-319-03973-2_11"},{"issue":"2\/3","key":"31_CR37","doi-asserted-by":"crossref","first-page":"233","DOI":"10.1300\/J073v17n02_18","volume":"17","author":"AM Morrison","year":"2004","unstructured":"Morrison AM, Taylor JS, Douglas A (2004) Website evaluation in tourism and hospitality: the art is not yet stated. J Travel Tour Market 17(2\/3):233\u2013251","journal-title":"J Travel Tour Market"},{"key":"31_CR38","doi-asserted-by":"crossref","first-page":"159","DOI":"10.1177\/1524839911433467","volume":"13","author":"BL Neiger","year":"2012","unstructured":"Neiger BL, Thackeray R, Van Wagenen SA, Hanson CL, West JH, Barnes MD, Fagen MC (2012) Use of social media in health promotion: purposes, key performance indicators, and evaluation metrics. Health Promot Pract 13:159\u2013164. doi: 10.1177\/1524839911433467","journal-title":"Health Promot Pract"},{"key":"31_CR39","unstructured":"Nguy\u1ec5n Ho\u00e0ng H, Socialbakers (2015) A marketer\u2019s guide to facebook metrics. http:\/\/www.socialbakers.com\/resources\/studies\/a-marketers-guide-to-facebook-metrics"},{"issue":"3","key":"31_CR40","doi-asserted-by":"crossref","first-page":"329","DOI":"10.1093\/bjps\/48.3.329","volume":"48","author":"D Nolan","year":"1997","unstructured":"Nolan D (1997) Quantitative Parsimony. Br J Philos Sci 48(3):329\u2013343","journal-title":"Br J Philos Sci"},{"key":"31_CR41","unstructured":"Olsina L, Sassano R., Mich L (2008) Towards the quality for Web 2.0 applications. In: Proc 8th Int Work on Web-Oriented Software Technologies, San Sebastian, Spain, June 2. http:\/\/ftp1.de.freebsd.org\/Publications\/CEUR-WS . Accessed April 2012"},{"key":"31_CR42","unstructured":"Orehovacki T (2010) Proposal for a set of quality attributes relevant for Web 2.0 application success. In: Proc 32nd Int Conf on Information Technology Interfaces, pp 319\u2013326. http:\/\/ieeexplore.ieee.org\/stamp\/stamp.jsp?tp=andarnumber=5546431andisnumber=5546329 . Accessed April 2012"},{"key":"31_CR43","unstructured":"O\u2019Reilly, T. (2005). What is web 2.0: design patterns and business models for the next generation of software. http:\/\/www.oreillynet.com\/pub\/a\/oreilly\/tim\/news\/2005\/09\/30\/what-is-web-20.html"},{"key":"31_CR44","volume-title":"Applied imagination","author":"A Osborn","year":"1953","unstructured":"Osborn A (1953) Applied imagination. Charles Scribner\u2019s, New York"},{"key":"31_CR45","volume-title":"Social media in travel Traffic, activity and sentiment","author":"PhoCusWright","year":"2011","unstructured":"PhoCusWright (2011) Social media in travel Traffic, activity and sentiment. CT PhoCusWright, Sherman"},{"key":"31_CR46","volume-title":"The logic of scientific discovery","author":"K Popper","year":"1959","unstructured":"Popper K (1959) The logic of scientific discovery. Hutchinson, London"},{"key":"31_CR47","volume-title":"Software engineering: a practitioner\u2019s approach","author":"RS Pressman","year":"2001","unstructured":"Pressman RS (2001) Software engineering: a practitioner\u2019s approach, 5th edn. McGraw-Hill, New York","edition":"5"},{"key":"31_CR48","unstructured":"ReviewPro (2011) 8 Facebook strategies for hotel marketing, sales & customer service. https:\/\/www.reviewpro.com\/blog\/guide-to-facebook\/"},{"key":"31_CR49","doi-asserted-by":"crossref","unstructured":"Sassano R, Olsina L, Mich L (2009) Modeling content quality for the Web 2.0 and follow-on applications, In: Murugesan S (ed) Handbook of research on Web 2.0, 3.0, and X.0, Southern Cross University and University of Western Australia, Sydney","DOI":"10.4018\/978-1-60566-384-5.ch021"},{"key":"31_CR50","first-page":"152","volume":"2008","author":"R Schegg","year":"2008","unstructured":"Schegg R, Liebrich A, Scaglione M, Ahmad SFS (2008) An exploratory field study of Web 2.0. Tourism. Inf Commun Technol Tourism 2008:152\u2013163","journal-title":"Inf Commun Technol Tourism"},{"key":"31_CR51","volume-title":"Social media in travel, tourism and hospitality: theory, practice and cases","year":"2012","unstructured":"Sigala M, Christou E, Gretzel U (eds) (2012) Social media in travel, tourism and hospitality: theory, practice and cases. Ashgate, UK"},{"key":"31_CR52","unstructured":"Stockburger DW (1998) Introductory statistics: Concepts, models, and applications, WWW Version 1.0. http:\/\/www.psychstat.missouristate . edu\/introbook\/sbk04.htm. Accessed April 2012"},{"key":"31_CR53","doi-asserted-by":"crossref","unstructured":"Triacca L, Inversini A, Bolchini D (2005) Evaluating web ysability with MiLE+. In: Proc 7th IEEE Int Symp on Web Site Evolution, Budapest, Hungary, September 26, pp 22\u201329","DOI":"10.1109\/WSE.2005.6"},{"issue":"2","key":"31_CR54","doi-asserted-by":"crossref","first-page":"179","DOI":"10.1016\/j.tourman.2009.02.016","volume":"31","author":"Z Xiang","year":"2010","unstructured":"Xiang Z, Gretzel U (2010) Role of social media in online travel information search. Tour Manag 31(2):179\u2013188. doi: 10.1016\/j.tourman.2009.02.016","journal-title":"Tour Manag"},{"key":"31_CR55","author":"B Zeng","year":"2014","unstructured":"Zeng B, Gerritsen R (2014) What do we know about social media in tourism? A review. J Tour Manag Perspect. doi: 10.1016\/j.tmp.2014.01.001","journal-title":"J Tour Manag Perspect"}],"container-title":["Information Technology & Tourism"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s40558-015-0031-2.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s40558-015-0031-2\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s40558-015-0031-2","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,5,20]],"date-time":"2022-05-20T23:13:48Z","timestamp":1653088428000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s40558-015-0031-2"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015,8,27]]},"references-count":55,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2015,10]]}},"alternative-id":["31"],"URL":"https:\/\/doi.org\/10.1007\/s40558-015-0031-2","relation":{},"ISSN":["1098-3058","1943-4294"],"issn-type":[{"value":"1098-3058","type":"print"},{"value":"1943-4294","type":"electronic"}],"subject":[],"published":{"date-parts":[[2015,8,27]]}}}