{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,6]],"date-time":"2026-01-06T02:26:41Z","timestamp":1767666401285},"reference-count":60,"publisher":"Springer Science and Business Media LLC","issue":"2","license":[{"start":{"date-parts":[[2016,1,11]],"date-time":"2016-01-11T00:00:00Z","timestamp":1452470400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Inf Technol Tourism"],"published-print":{"date-parts":[[2016,6]]},"DOI":"10.1007\/s40558-016-0052-5","type":"journal-article","created":{"date-parts":[[2016,1,11]],"date-time":"2016-01-11T10:48:08Z","timestamp":1452509288000},"page":"175-199","update-policy":"http:\/\/dx.doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":30,"title":["An experience-based taxonomy of branded hotel mobile application features"],"prefix":"10.1007","volume":"16","author":[{"given":"Chris","family":"Gibbs","sequence":"first","affiliation":[]},{"given":"Ulrike","family":"Gretzel","sequence":"additional","affiliation":[]},{"given":"Jesse","family":"Saltzman","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2016,1,11]]},"reference":[{"key":"52_CR1","doi-asserted-by":"crossref","first-page":"345","DOI":"10.1016\/j.jnca.2013.09.009","volume":"40","author":"S Abolfazli","year":"2014","unstructured":"Abolfazli S, Sanaei Z, Gani A, Xia F, Yang LT (2014) Rich mobile applications: genesis, taxonomy, and open issues. J Netw Comput Appl 40:345\u2013362","journal-title":"J Netw Comput Appl"},{"key":"52_CR2","unstructured":"Adukaite A, Reimann A, Marchiori E, Cantoni L (2014). Hotel mobile apps: the case of 4 and 5 star hotels in european german-speaking countries. In: Xiang Z, Tussyadiah I (eds) Information and communication technologies in tourism 2014, pp 45\u201357. Springer International Publishing, New York"},{"key":"52_CR3","doi-asserted-by":"crossref","unstructured":"Bailey KD (1994). Typologies and taxonomies: an introduction to classification techniques, vol 102. Sage, Thousand Oaks","DOI":"10.4135\/9781412986397"},{"key":"52_CR4","unstructured":"Baker M (2013). Hotel mobile strategies laying groundwork for future dominance. BusinessTravelNews.com"},{"issue":"2\u20133","key":"52_CR5","first-page":"311","volume":"18","author":"E Binkhorst","year":"2009","unstructured":"Binkhorst E, Den Dekker T (2009) Agenda for co-creation tourism experience research. J Hosp Mark Manag 18(2\u20133):311\u2013327","journal-title":"J Hosp Mark Manag"},{"issue":"1","key":"52_CR6","doi-asserted-by":"crossref","first-page":"138","DOI":"10.1177\/0092070300281013","volume":"28","author":"M Bitner","year":"2000","unstructured":"Bitner M, Brown S, Meuter M (2000) Technology infusion in service encounters. J Acad Mark Sci 28(1):138\u2013149","journal-title":"J Acad Mark Sci"},{"key":"52_CR7","doi-asserted-by":"crossref","first-page":"37","DOI":"10.1007\/978-3-319-07632-4_4","volume-title":"Social computing and social media","author":"T Brockmann","year":"2014","unstructured":"Brockmann T, Stieglitz S, Lattemann C (2014) Taxonomy of enterprise-related mobile applications. In: Meiselwitz G (ed) Social computing and social media. Springer, Heidelberg, pp 37\u201347"},{"key":"52_CR8","unstructured":"Cambridge Dictionaries Online (2015). Taxonomy. Retrieved 2 Mar 2 2015 http:\/\/dictionary.cambridge.org\/dictionary\/british\/taxonomy"},{"key":"52_CR9","unstructured":"Chen M, Knecht S, Murphy HC (2015) An investigation of features and functions of smartphone applications for hotel chains. Paper presented at the ENTER2015, Lugano, Switzerland"},{"issue":"1","key":"52_CR10","first-page":"45","volume":"10","author":"G Collins","year":"2010","unstructured":"Collins G (2010) Usable mobile ambient intelligent solutions for hospitality customers. J Inf Technol Impact 10(1):45\u201354","journal-title":"J Inf Technol Impact"},{"key":"52_CR11","unstructured":"comScore. (2015). US digital future in focus 2015"},{"issue":"3","key":"52_CR12","first-page":"1","volume":"30","author":"LT Damonte","year":"1997","unstructured":"Damonte LT, Rompf PD, Domke DJ, Bahl R (1997) Brand affiliation and property size effects on measures of performance in lodging properties. Hosp Res J 30(3):1\u201316","journal-title":"Hosp Res J"},{"issue":"1","key":"52_CR13","doi-asserted-by":"crossref","first-page":"84","DOI":"10.1080\/13683500.2012.718323","volume":"17","author":"JE Dickinson","year":"2014","unstructured":"Dickinson JE, Ghali K, Cherrett T, Speed C, Davies N, Norgate S (2014) Tourism and the smartphone app: Capabilities, emerging practice and scope in the travel domain. Curr Issues Tour 17(1):84\u2013101","journal-title":"Curr Issues Tour"},{"key":"52_CR14","doi-asserted-by":"crossref","unstructured":"Dombroviak KM, Ramnath R (2007). A taxonomy of mobile and pervasive applications. Paper presented at the Proceedings of the 2007 ACM symposium on applied computing","DOI":"10.1145\/1244002.1244345"},{"issue":"1","key":"52_CR15","doi-asserted-by":"crossref","first-page":"103","DOI":"10.1016\/j.jnca.2012.04.007","volume":"36","author":"C Emmanouilidis","year":"2013","unstructured":"Emmanouilidis C, Koutsiamanis R-A, Tasidou A (2013) Mobile guides: taxonomy of architectures, context awareness, technologies and applications. J Netw Comput Appl 36(1):103\u2013125","journal-title":"J Netw Comput Appl"},{"key":"52_CR16","unstructured":"Erdem M (2014) Hotel technology in 2013; funding a hyper-connection: hospitality technology"},{"key":"52_CR17","unstructured":"Fossel B (2013) Hotels apps that go beyond the basics. Cond\u00e9 Nast Traveler"},{"key":"52_CR18","unstructured":"Galloway S (2013). L2 digital IQ index: Hotels"},{"key":"52_CR19","unstructured":"Gasdia M, Hoffman C (2014) US consumer travel report sixth edition: Phocuswright"},{"issue":"1","key":"52_CR20","doi-asserted-by":"crossref","first-page":"7","DOI":"10.1108\/00220410310457984","volume":"59","author":"A Gilchrist","year":"2003","unstructured":"Gilchrist A (2003) Thesauri, taxonomies and ontologies-an etymological note. J Doc 59(1):7\u201318","journal-title":"J Doc"},{"key":"52_CR21","unstructured":"Google (2014). The 2014 traveler\u2019s road to decision"},{"key":"52_CR22","doi-asserted-by":"crossref","first-page":"91","DOI":"10.1007\/978-1-349-26485-8_5","volume-title":"Content analysis mass communication research methods","author":"A Hansen","year":"1998","unstructured":"Hansen A (1998) Content analysis mass communication research methods. New York University Press, New York, pp 91\u2013129"},{"key":"52_CR23","volume-title":"Who\u2019s sleeping with you? Detailed look into the US online hotel guest","author":"HH Harteveldt","year":"2014","unstructured":"Harteveldt HH (2014) Who\u2019s sleeping with you? Detailed look into the US online hotel guest. Hudson Crossing LLC, USA"},{"key":"52_CR24","unstructured":"Heinonen K, Pura M (2006). Classifying mobile services. Proceedings of Helsinki mobility roundtable. Sprouts: working papers on information systems, 6(42)"},{"key":"52_CR25","doi-asserted-by":"crossref","unstructured":"Karanasios S, Burgess S, Sellitto C (2012) A classification of mobile tourism applications. Global Hospitality and Tourism Management Technologies, 165","DOI":"10.4018\/978-1-61350-041-5.ch011"},{"key":"52_CR26","unstructured":"Kemper H, Wolf E (2002) Iterative process models for mobile application systems: a framework. ICIS 2002 Proceedings, 37"},{"issue":"2","key":"52_CR27","first-page":"47","volume":"10","author":"H Kennedy-Eden","year":"2012","unstructured":"Kennedy-Eden H, Gretzel U (2012) A taxonomy of mobile applications in tourism. E-Rev Tour Res 10(2):47\u201350","journal-title":"E-Rev Tour Res"},{"issue":"1","key":"52_CR28","doi-asserted-by":"crossref","first-page":"81","DOI":"10.1108\/17579881311302365","volume":"4","author":"JM Kwon","year":"2013","unstructured":"Kwon JM, Bae JS, Blum SC (2013) Mobile applications in the hospitality industry. J Hosp Tour Technol 4(1):81\u201392","journal-title":"J Hosp Tour Technol"},{"issue":"5\u20136","key":"52_CR29","doi-asserted-by":"crossref","first-page":"599","DOI":"10.1080\/10548400903163160","volume":"26","author":"R Law","year":"2009","unstructured":"Law R, Leung R, Buhalis D (2009) Information technology applications in hospitality and tourism: a review of publications from 2005 to 2007. J Travel Tour Market 26(5\u20136):599\u2013623","journal-title":"J Travel Tour Market"},{"key":"52_CR30","unstructured":"Lehmann H, Lehner F. (2002). Making sense of mobile applications: A critical note to recent approaches to their taxonomy and classification. BLED 2002 Proceedings, 30"},{"key":"52_CR31","unstructured":"Lowell B, Dub\u00e9 A (2014). Ownership of competitive franchise systems: risks and rewards. DLA Piper. Retrieved 5 Dec 2015. https:\/\/www.dlapiper.com\/en\/canada\/insights\/publications\/2014\/03\/ownership-of-competitive-franchise-systems\/"},{"issue":"6","key":"52_CR32","doi-asserted-by":"crossref","first-page":"647","DOI":"10.1108\/00220410310506303","volume":"59","author":"EE Marsh","year":"2003","unstructured":"Marsh EE, Domas White M (2003) A taxonomy of relationships between images and text. J Doc 59(6):647\u2013672","journal-title":"J Doc"},{"key":"52_CR33","unstructured":"Mayerowitz S (2015). Behind the boom of new hotel brands from major chains. Retrieved 6 Dec 2015. http:\/\/skift.com\/2015\/04\/13\/behind-the-boom-of-new-hotel-brands-from-major-chains\/"},{"key":"52_CR34","unstructured":"Mickaiel I (2011) Mobile the new black for travel. ZDNet. http:\/\/www.zdnet.com\/mobile-the-new-black-for-travel-1339321469\/"},{"key":"52_CR35","author":"B Neuhofer","year":"2013","unstructured":"Neuhofer B, Buhalis D, Ladkin A (2013) A typology of technology-enhanced tourism experiences. Int J Tour Res. doi: 10.1002\/jtr.1958","journal-title":"Int J Tour Res"},{"key":"52_CR36","unstructured":"Newark-French C (2011) Mobile app inventory hungry enough to eat internet display ad spend. Retrieved 30 June 2015. http:\/\/blog.flurry.com\/bid\/71285\/Mobile-App-Inventory-Hungry-Enough-to-Eat-Internet-Display-Ad-Spend"},{"key":"52_CR37","unstructured":"Nickerson RC, Varshney U, Muntermann J, Isaac H (2007) Towards a taxonomy of mobile applications. Paper presented at the Proceedings of the thirteenth Americas conference on information systems, Keyson, Colorado, USA"},{"key":"52_CR38","unstructured":"Nickerson RC, Muntermann J, Varshney U, Isaac H (2009) Taxonomy development in information systems: developing a taxonomy of mobile applications. Paper presented at the European Conference in Information Systems. https:\/\/halshs.archives-ouvertes.fr\/halshs-00375103"},{"issue":"3","key":"52_CR39","doi-asserted-by":"crossref","first-page":"336","DOI":"10.1057\/ejis.2012.26","volume":"22","author":"RC Nickerson","year":"2013","unstructured":"Nickerson RC, Varshney U, Muntermann J (2013) A method for taxonomy development and its application in information systems. Eur J Inf Syst 22(3):336\u2013359","journal-title":"Eur J Inf Syst"},{"issue":"3","key":"52_CR40","doi-asserted-by":"crossref","first-page":"330","DOI":"10.1177\/0092070305276149","volume":"33","author":"H Nysveen","year":"2005","unstructured":"Nysveen H, Pedersen P, Thorbj\u00f8rnsen H (2005) Intentions to use mobile services: antecedents and cross-service comparisons. J Acad Mark Sci 33(3):330\u2013346","journal-title":"J Acad Mark Sci"},{"issue":"3","key":"52_CR41","doi-asserted-by":"crossref","first-page":"515","DOI":"10.1016\/j.ijhm.2010.08.003","volume":"30","author":"JW O\u2019Neill","year":"2011","unstructured":"O\u2019Neill JW, Carlb\u00e4ck M (2011) Do brands matter? A comparison of branded and independent hotels\u2019 performance during a full economic cycle. Int J Hosp Manag 30(3):515\u2013521","journal-title":"Int J Hosp Manag"},{"issue":"1","key":"52_CR42","doi-asserted-by":"crossref","first-page":"27","DOI":"10.1177\/1938965509352286","volume":"51","author":"J O\u2019Neill","year":"2010","unstructured":"O\u2019Neill J, Mattila A (2010) Hotel brand strategy. cornell hospitality quarterly 51(1):27\u201334","journal-title":"Hotel brand strategy. cornell hospitality quarterly"},{"key":"52_CR43","volume-title":"Hotel franchising in europe","author":"DLA Piper","year":"2012","unstructured":"Piper DLA (2012) Hotel franchising in europe. DLA Piper, London"},{"issue":"3","key":"52_CR44","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1002\/dir.20015","volume":"18","author":"CK Prahalad","year":"2004","unstructured":"Prahalad CK, Ramaswamy V (2004) Co-creation experiences: the next practice in value creation. J Interact Mark 18(3):5\u201314","journal-title":"J Interact Mark"},{"key":"52_CR45","doi-asserted-by":"crossref","unstructured":"Rimal B, Choi E, Lumb I (2009) A taxonomy and survey of cloud computing systems. Paper presented at the Fifth International Joint Conference on INC, IMS and IDC","DOI":"10.1109\/NCM.2009.218"},{"issue":"2","key":"52_CR46","doi-asserted-by":"crossref","first-page":"112","DOI":"10.1108\/09604520810859184","volume":"18","author":"S Sandstr\u00f6m","year":"2008","unstructured":"Sandstr\u00f6m S, Edvardsson B, Kristensson P, Magnusson P (2008) Value in use through service experience. Manag Serv Qual Int J 18(2):112\u2013126","journal-title":"Manag Serv Qual Int J"},{"key":"52_CR47","volume-title":"The mobile mind shift","author":"T Schadler","year":"2014","unstructured":"Schadler T, Bernoff J, Ask J (2014) The mobile mind shift. Groundswell Press, Cambridge"},{"key":"52_CR48","volume-title":"The state of mobile booking","author":"D Schall","year":"2014","unstructured":"Schall D (2014) The state of mobile booking. Skift, New York"},{"issue":"2","key":"52_CR49","doi-asserted-by":"crossref","first-page":"207","DOI":"10.1016\/j.tourman.2010.05.020","volume":"32","author":"G Shaw","year":"2011","unstructured":"Shaw G, Bailey A, Williams A (2011) Aspects of service-dominant logic and its implications for tourism management: examples from the hotel industry. Tour Manag 32(2):207\u2013214","journal-title":"Tour Manag"},{"issue":"2","key":"52_CR50","doi-asserted-by":"crossref","first-page":"192","DOI":"10.1177\/004728750003900209","volume":"39","author":"J Siguaw","year":"2000","unstructured":"Siguaw J, Enz C, Namasivayam K (2000) Adoption of information technology in US hotels: strategically driven objectives. J Travel Res 39(2):192\u2013201","journal-title":"J Travel Res"},{"key":"52_CR51","unstructured":"Statistic Brain (2014). Mobile phone app store statistics. http:\/\/www.statisticbrain.com\/mobile-phone-app-store-statistics\/"},{"key":"52_CR52","unstructured":"Techopedia (2015). Mobile application (mobile app). from http:\/\/www.techopedia.com\/definition\/2953\/mobile-application-mobile-app"},{"key":"52_CR53","unstructured":"TripAdvisor (2012) TripAdvisor 2012 industry index: Global survey reveals hotel industry\u2019s top trends: TripAdvisor"},{"issue":"1","key":"52_CR54","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1509\/jmkg.68.1.1.24036","volume":"68","author":"SL Vargo","year":"2004","unstructured":"Vargo SL, Lusch RF (2004) Evolving to a new dominant logic for marketing. J Market 68(1):1\u201317","journal-title":"J Market"},{"key":"52_CR55","doi-asserted-by":"crossref","unstructured":"Verma R, Stock D, McCarthy LM (2012) Customer preferences for online, social media, and mobile innovations in the hospitality industry. Cornell Hospitality Quarterly, 1938965512445161","DOI":"10.1177\/1938965512445161"},{"key":"52_CR56","unstructured":"Walsh CS (2014). The mobile travel landscape: a multi-region spotlight, vol April 2014. PhoCusWright Inc"},{"issue":"4","key":"52_CR57","doi-asserted-by":"crossref","first-page":"371","DOI":"10.1177\/0047287511426341","volume":"51","author":"D Wang","year":"2012","unstructured":"Wang D, Park S, Fesenmaier DR (2012) The role of smartphones in mediating the touristic experience. J Travel Res 51(4):371\u2013387","journal-title":"J Travel Res"},{"key":"52_CR58","doi-asserted-by":"crossref","first-page":"11","DOI":"10.1016\/j.annals.2014.04.008","volume":"48","author":"D Wang","year":"2014","unstructured":"Wang D, Xiang Z, Fesenmaier DR (2014) Adapting to the mobile world: a model of smartphone use. Ann Tour Res 48:11\u201326","journal-title":"Ann Tour Res"},{"key":"52_CR59","unstructured":"Yovcheva Z, Buhalis D, Gatzidis C (2012) Smartphone augmented reality applications for tourism. e-Review Tour Res 10(2):63\u201366"},{"issue":"3\u20134","key":"52_CR60","doi-asserted-by":"crossref","first-page":"171","DOI":"10.1007\/s10723-005-9010-8","volume":"3","author":"J Yu","year":"2005","unstructured":"Yu J, Buyya R (2005) A taxonomy of workflow management systems for grid computing. J Grid Comput 3(3\u20134):171\u2013200","journal-title":"J Grid Comput"}],"container-title":["Information Technology & Tourism"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s40558-016-0052-5.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s40558-016-0052-5\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s40558-016-0052-5","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,9,13]],"date-time":"2020-09-13T20:33:47Z","timestamp":1600029227000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s40558-016-0052-5"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2016,1,11]]},"references-count":60,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2016,6]]}},"alternative-id":["52"],"URL":"https:\/\/doi.org\/10.1007\/s40558-016-0052-5","relation":{},"ISSN":["1098-3058","1943-4294"],"issn-type":[{"value":"1098-3058","type":"print"},{"value":"1943-4294","type":"electronic"}],"subject":[],"published":{"date-parts":[[2016,1,11]]}}}