{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,11]],"date-time":"2026-03-11T09:11:07Z","timestamp":1773220267874,"version":"3.50.1"},"reference-count":69,"publisher":"Springer Science and Business Media LLC","issue":"3","license":[{"start":{"date-parts":[[2019,4,29]],"date-time":"2019-04-29T00:00:00Z","timestamp":1556496000000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Inf Technol Tourism"],"published-print":{"date-parts":[[2019,9]]},"DOI":"10.1007\/s40558-019-00144-3","type":"journal-article","created":{"date-parts":[[2019,4,29]],"date-time":"2019-04-29T10:07:13Z","timestamp":1556532433000},"page":"337-367","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":25,"title":["Determining tourist satisfaction from travel reviews"],"prefix":"10.1007","volume":"21","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-4748-5722","authenticated-orcid":false,"given":"Shuang","family":"Song","sequence":"first","affiliation":[]},{"given":"Hidenori","family":"Kawamura","sequence":"additional","affiliation":[]},{"given":"Junichi","family":"Uchida","sequence":"additional","affiliation":[]},{"given":"Hajime","family":"Saito","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2019,4,29]]},"reference":[{"issue":"2","key":"144_CR1","doi-asserted-by":"crossref","first-page":"66","DOI":"10.5937\/Turizam1002066A","volume":"14","author":"A Aksu","year":"2010","unstructured":"Aksu A, \u0130\u00e7igen ET, Ehtiyar R (2010) A comparison of tourist expectations and satisfaction: a case study from Antalya region. Turizam 14(2):66\u201377","journal-title":"Turizam"},{"key":"144_CR2","doi-asserted-by":"publisher","first-page":"157","DOI":"10.1007\/s40558-018-0107-x","volume":"18","author":"N Antonio","year":"2018","unstructured":"Antonio N, de Almeida A, Nunes L et al (2018) Hotel online reviews: different languages, different opinions. Inf Technol Tourism 18:157\u2013185. \n                    https:\/\/doi.org\/10.1007\/s40558-018-0107-x","journal-title":"Inf Technol Tourism"},{"issue":"1","key":"144_CR4","first-page":"1","volume":"25","author":"K Berezina","year":"2016","unstructured":"Berezina K, Bilgihan A, Cobanoglu C, Okumus F (2016) Understanding satisfied and dissatisfied hotel customers: text mining of online hotel reviews. J Hosp Mark Manag 25(1):1\u201324","journal-title":"J Hosp Mark Manag"},{"key":"144_CR5","doi-asserted-by":"publisher","first-page":"297","DOI":"10.1177\/135676670200800401","volume":"8","author":"D Bowen","year":"2002","unstructured":"Bowen D, Clarke J (2002) Reflections on tourist satisfaction research: past, present and future. J Vacat Mark 8:297\u2013308. \n                    https:\/\/doi.org\/10.1177\/135676670200800401","journal-title":"J Vacat Mark"},{"issue":"2","key":"144_CR6","doi-asserted-by":"publisher","first-page":"154","DOI":"10.1080\/02642069.2018.1476497","volume":"39","author":"D Buzova","year":"2019","unstructured":"Buzova D, Sanz-Blas S, Cervera-Taulet A (2019) Does culture affect sentiments expressed in cruise tours\u2019 eWOM? Serv Ind J 39(2):154\u2013173. \n                    https:\/\/doi.org\/10.1080\/02642069.2018.1476497","journal-title":"Serv Ind J"},{"issue":"1","key":"144_CR7","doi-asserted-by":"crossref","first-page":"54","DOI":"10.1111\/j.1467-6451.2010.00405.x","volume":"58","author":"L Cabral","year":"2010","unstructured":"Cabral L, Hortacsu A (2010) The dynamics of seller reputation: evidence from eBay. J Ind Econ 58(1):54\u201378","journal-title":"J Ind Econ"},{"issue":"1","key":"144_CR8","doi-asserted-by":"crossref","first-page":"218","DOI":"10.1016\/j.dss.2012.01.015","volume":"53","author":"CM Cheung","year":"2012","unstructured":"Cheung CM, Lee MK (2012) What drives consumers to spread electronic word of mouth in online consumer-opinion platforms. Decis Support Syst 53(1):218\u2013225","journal-title":"Decis Support Syst"},{"issue":"4","key":"144_CR9","doi-asserted-by":"crossref","first-page":"459","DOI":"10.1007\/s12564-010-9096-y","volume":"11","author":"J Choi","year":"2010","unstructured":"Choi J, Peters M, Mueller RO (2010) Correlational analysis of ordinal data: from Pearson\u2019s r to Bayesian polychoric correlation. Asia Pac Educ Rev 11(4):459\u2013466","journal-title":"Asia Pac Educ Rev"},{"issue":"3","key":"144_CR10","doi-asserted-by":"crossref","first-page":"230","DOI":"10.1080\/00207594.2011.626043","volume":"47","author":"E Davis","year":"2012","unstructured":"Davis E, Greenberger E, Charles S, Chen C, Zhao L, Dong Q (2012) Emotion experience and regulation in China and the United States: how do culture and gender shape emotion responding?. Int J Psychol 47(3):230\u2013239","journal-title":"Int J Psychol"},{"key":"144_CR11","doi-asserted-by":"crossref","first-page":"448","DOI":"10.1007\/978-3-7091-1142-0_39","volume-title":"Information and communication technologies in tourism 2012","author":"G Chiappa Del","year":"2012","unstructured":"Del Chiappa G, Dall\u2019Aglio S (2012) Factors influencing travellers\u2019e-ratings and e-complaints about hotel services: insights from an Italian tourism destination. Information and communication technologies in tourism 2012. Springer, Vienna, pp 448\u2013459"},{"key":"144_CR12","first-page":"83","volume":"12","author":"I Fern\u00e1ndez","year":"2000","unstructured":"Fern\u00e1ndez I, Carrera Levillain P, S\u00e1nchez Fern\u00e1ndez F, Paez D, Candia L (2000) Differences between cultures in emotional verbal and non-verbal reactions. Psicothema 12:83\u201392","journal-title":"Psicothema"},{"issue":"2","key":"144_CR13","doi-asserted-by":"publisher","first-page":"229","DOI":"10.1007\/s40558-017-0082-7","volume":"17","author":"B Ferrer-Rosell","year":"2017","unstructured":"Ferrer-Rosell B, Coenders G, Marine-Roig E (2017) Is planning through the Internet (un)related to trip satisfaction? Inf Technol Tourism 17(2):229\u2013244. \n                    https:\/\/doi.org\/10.1007\/s40558-017-0082-7","journal-title":"Inf Technol Tourism"},{"issue":"2","key":"144_CR14","doi-asserted-by":"crossref","first-page":"303","DOI":"10.1086\/209351","volume":"20","author":"RJ Fisher","year":"1993","unstructured":"Fisher RJ (1993) Social desirability bias and the validity of indirect questioning. J Consum Res 20(2):303\u2013315","journal-title":"J Consum Res"},{"key":"144_CR15","doi-asserted-by":"crossref","DOI":"10.4135\/9781412985925","volume-title":"Standardized survey interviewing: minimizing interviewer-related error (applied social research methods series, vol. 18)","author":"FJ Fowler Jr","year":"1990","unstructured":"Fowler FJ Jr, Mangione TW (1990) Standardized survey interviewing: minimizing interviewer-related error (applied social research methods series, vol. 18). Sage, Thousand Oaks"},{"issue":"6","key":"144_CR16","doi-asserted-by":"crossref","first-page":"616","DOI":"10.1016\/j.elerap.2015.09.003","volume":"14","author":"JR Fu","year":"2015","unstructured":"Fu JR, Ju PH, Hsu CW (2015) Understanding why consumers engage in electronic word-of-mouth communication: perspectives from theory of planned behavior and justice theory. Electron Commer Res Appl 14(6):616\u2013630","journal-title":"Electron Commer Res Appl"},{"issue":"1","key":"144_CR17","first-page":"83","volume":"13","author":"K Fujii","year":"2017","unstructured":"Fujii K, Nanba H, Takezawa T, Ishino A, Okumura M, Kurata Y (2017) Automatic identification of attributes of travel blog entries for travellers\u2019 behaviour analysis. Soc Tour Inform 13(1):83\u201396 (in Japanese)","journal-title":"Soc Tour Inform"},{"issue":"1","key":"144_CR18","first-page":"122","volume":"7","author":"P He","year":"2012","unstructured":"He P, Lai J, Chou HM, Zhou L (2012) A cross-cultural comparison of online customer reviews. Glob Conf Bus Financ Proc 7(1):122\u2013133","journal-title":"Glob Conf Bus Financ Proc"},{"key":"144_CR19","unstructured":"Hokkaido Government (2016) Survey concerning customer satisfaction. \n                    http:\/\/www.pref.hokkaido.lg.jp\/kz\/kkd\/H28doutai_home.htm\n                    \n                  . Accessed 8 Apr 2017 (in Japanese)"},{"key":"144_CR20","unstructured":"Japan National Tourist Organization (JNTO) (2017) Survey on consumption trend of foreigners visiting Japan. \n                    http:\/\/www.mlit.go.jp\/kankocho\/siryou\/toukei\/syouhityousa.html\n                    \n                  . Accessed 8 Apr 2017 (in Japanese)"},{"issue":"4","key":"144_CR21","first-page":"416","volume":"6","author":"H Kim","year":"2017","unstructured":"Kim H, Stepchenkova S (2017) Understanding destination personality through visitors\u2019 experience: a cross-cultural perspective. J Destin Mark Manag 6(4):416\u2013425","journal-title":"J Destin Mark Manag"},{"key":"144_CR22","unstructured":"Koh NS (2011) The valuation of user-generated content: a structural, stylistic and semantic analysis of online reviews. Dissertation"},{"issue":"3","key":"144_CR23","first-page":"301","volume":"92","author":"T Kurashima","year":"2009","unstructured":"Kurashima T, Fujimura K, Ukuda H (2009) Mining experience from large-scale blog entries. IEICE Trans Fundam Electron Commun Comput Sci D 92(3):301\u2013310 (in Japanese)","journal-title":"IEICE Trans Fundam Electron Commun Comput Sci D"},{"issue":"3","key":"144_CR24","doi-asserted-by":"crossref","first-page":"185","DOI":"10.1177\/1356766712449365","volume":"18","author":"S Kusumasondjaja","year":"2012","unstructured":"Kusumasondjaja S, Shanka T, Marchegiani C (2012) Credibility of online reviews and initial trust: the roles of reviewer\u2019s identity and review valence. J Vacat Mark 18(3):185\u2013195","journal-title":"J Vacat Mark"},{"issue":"1","key":"144_CR25","doi-asserted-by":"crossref","first-page":"59","DOI":"10.1080\/00031305.1988.10475524","volume":"42","author":"J Lee Rodgers","year":"1988","unstructured":"Lee Rodgers J, Nicewander WA (1988) Thirteen ways to look at the correlation coefficient. Am Stat 42(1):59\u201366","journal-title":"Am Stat"},{"issue":"7","key":"144_CR26","doi-asserted-by":"crossref","first-page":"675","DOI":"10.1080\/10548408.2011.611739","volume":"28","author":"HA Lee","year":"2011","unstructured":"Lee HA, Law R, Murphy J (2011) Helpful reviewers in TripAdvisor, an online travel community. J Travel Tour Mark 28(7):675\u2013688","journal-title":"J Travel Tour Mark"},{"issue":"1","key":"144_CR27","doi-asserted-by":"crossref","first-page":"49","DOI":"10.1177\/1938965512464513","volume":"54","author":"SE Levy","year":"2013","unstructured":"Levy SE, Duan W, Boo S (2013) An analysis of one-star online reviews and responses in the Washington, DC, lodging market. Cornell Hosp Q 54(1):49\u201363","journal-title":"Cornell Hosp Q"},{"key":"144_CR28","unstructured":"Liu Y, Teichert T, Hu F, Li H (2016) How do tourists evaluate Chinese hotels at different cities? Mining online tourist reviewers for new insights. In: WHICEB 2016 proceedings, pp 23\u201331"},{"key":"144_CR29","doi-asserted-by":"crossref","unstructured":"Lu B, Ott M, Cardie C, Tsou BK (2011) Multi-aspect sentiment analysis with topic models. In: Data Mining Workshops (ICDMW), 2011 IEEE 11th international conference on. IEEE, pp 81\u201388","DOI":"10.1109\/ICDMW.2011.125"},{"key":"144_CR30","doi-asserted-by":"crossref","first-page":"182","DOI":"10.1016\/j.procs.2013.09.094","volume":"22","author":"E Marrese-Taylor","year":"2013","unstructured":"Marrese-Taylor E, Vel\u00e1squez JD, Bravo-Marquez F, Matsuo Y (2013) Identifying customer preferences about tourism products using an aspect-based opinion mining approach. Proced Comput Sci 22:182\u2013191","journal-title":"Proced Comput Sci"},{"key":"144_CR31","volume-title":"Daijirin Japanese Dictionary","author":"A Matsumura","year":"2006","unstructured":"Matsumura A (2006) Daijirin Japanese Dictionary, 3rd edn. Sanseido Books, Tokyo (in Japanese)","edition":"3"},{"key":"144_CR32","doi-asserted-by":"crossref","first-page":"499","DOI":"10.1007\/978-3-7091-0503-0_40","volume-title":"Information and communication technologies in tourism 2011","author":"C Maurer","year":"2011","unstructured":"Maurer C, Schaich S (2011) Online customer reviews used as complaint management tool. In: Law R, Fuchs M, Ricci F (eds) Information and communication technologies in tourism 2011. Springer, Vienna, pp 499\u2013511"},{"key":"144_CR33","unstructured":"McDonald JH (2014) Handbook of biological statistics (3rd ed). Sparky House Publishing, Baltimore, Maryland (also see \n                    http:\/\/www.biostathandbook.com\/\n                    \n                  )"},{"issue":"3","key":"144_CR34","first-page":"286","volume":"26","author":"K Murakami","year":"2011","unstructured":"Murakami K, Kawamura H (2011) Travel in Japan from Foreigners\u2019 Perspectives: analysis of destination image through English blogs. J Jpn Soc Artif Intell 26(3):286\u2013293 (in Japanese)","journal-title":"J Jpn Soc Artif Intell"},{"key":"144_CR35","first-page":"1","volume":"28","author":"H Nakajima","year":"2013","unstructured":"Nakajima H, Niitsuma H, Ohta M (2013) Travel route recommendation using tweets with location information. IPSJ SIG Tech Rep 28:1\u20136 (in Japanese)","journal-title":"IPSJ SIG Tech Rep"},{"key":"144_CR36","unstructured":"Office for National Statistics (2017) International passenger survey, 2016 [data collection], 4th Edition. UK Data Service. SN: 8016. \n                    http:\/\/doi.org\/10.5255\/UKDA-SN-8016-4"},{"issue":"4","key":"144_CR37","doi-asserted-by":"crossref","first-page":"460","DOI":"10.1177\/002224378001700405","volume":"17","author":"RL Oliver","year":"1980","unstructured":"Oliver RL (1980) A cognitive model of the antecedents and consequences of satisfaction decisions. J Mark Res 17(4):460\u2013469","journal-title":"J Mark Res"},{"key":"144_CR38","unstructured":"Omar MB, Shariff SNFBA, Adilin H, Majid BMA, Sulong SNB (2017) Tourist fulfilment and revisit intention antecedent of culinary experience. 2nd Business Management and Computing Research Colloquium, pp 63\u201366"},{"key":"144_CR39","unstructured":"Ontario Ministry of Tourism, Culture and Sport (2006) Travel activities and motivations survey. \n                    http:\/\/www.mtc.gov.on.ca\/en\/research\/travel_activities\/tams.shtml\n                    \n                  . Accessed 8 Apr 2017"},{"key":"144_CR40","unstructured":"Opdenakker RR (2006) Advantages and disadvantages of four interview techniques in qualitative research. In forum: qualitative social research, vol 7, No 4, art-11"},{"key":"144_CR65","unstructured":"Oxford University Press (2017) English Oxford Living Dictionaries. \n                    https:\/\/en.oxforddictionaries.com"},{"issue":"1\u20132","key":"144_CR41","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1561\/1500000011","volume":"2","author":"B Pang","year":"2008","unstructured":"Pang B, Lee L (2008) Opinion mining and sentiment analysis. Found Trends Inf Retriev 2(1\u20132):1\u2013135","journal-title":"Found Trends Inf Retriev"},{"key":"144_CR42","unstructured":"Pang B, Lee L, Vaithyanathan S (2002) Thumbs up?: sentiment classification using machine learning techniques. In: Proceedings of the ACL-02 conference on empirical methods in natural language processing. Association for Computational Linguistics, vol 10, pp 79\u201386"},{"key":"144_CR43","volume-title":"Emotions in social psychology: essential readings","author":"WG Parrott","year":"2001","unstructured":"Parrott WG (2001) Emotions in social psychology: essential readings. Psychology Press, New York"},{"key":"144_CR44","unstructured":"Petrillo M, Baycroft J (2010) Introduction to manual annotation. Fairview Res"},{"issue":"1","key":"144_CR45","doi-asserted-by":"crossref","first-page":"153","DOI":"10.1080\/00223980.1960.9916432","volume":"50","author":"R Plutchik","year":"1960","unstructured":"Plutchik R (1960) The multifactor-analytic theory of emotion. J Psychol 50(1):153\u2013171","journal-title":"J Psychol"},{"key":"144_CR46","unstructured":"Researchworks (2017) Response rate of mail survey and improve. \n                    http:\/\/www.researchworks.co.jp\/service\/tips\/response_rate\/\n                    \n                  . Accessed 10 Oct 2017 (in Japanese)"},{"issue":"1","key":"144_CR47","first-page":"45","volume":"11","author":"K Saeki","year":"2015","unstructured":"Saeki K, Endo M, Hirota M, Kurata Y, Ishikawa H (2015) Language-specific analysis of domestic places visited by foreign tourists using Crawled Twitter Data. Soc Tour Inform 11(1):45\u201356 (in Japanese)","journal-title":"Soc Tour Inform"},{"issue":"3","key":"144_CR48","first-page":"234","volume":"26","author":"H Saito","year":"2011","unstructured":"Saito H (2011) Analysis of tourism informatics on web. J Jpn Soc Artif Intell 26(3):234\u2013239 (in Japanese)","journal-title":"J Jpn Soc Artif Intell"},{"issue":"3","key":"144_CR49","doi-asserted-by":"crossref","first-page":"813","DOI":"10.1109\/TKDE.2015.2485209","volume":"28","author":"K Schouten","year":"2016","unstructured":"Schouten K, Frasincar F (2016) Survey on aspect-level sentiment analysis. IEEE Trans Knowl Data Eng 28(3):813\u2013830","journal-title":"IEEE Trans Knowl Data Eng"},{"key":"144_CR50","doi-asserted-by":"crossref","first-page":"395","DOI":"10.1007\/978-3-319-03973-2_29","volume-title":"Information and communication technologies in tourism 2014","author":"A Serna","year":"2013","unstructured":"Serna A, Gerrikagoitia JK, Alzua A (2013) Towards a better understanding of the cognitive destination image of Euskadi-Basque Country based on the analysis of UGC. Information and communication technologies in tourism 2014. Springer, Cham, pp 395\u2013407"},{"key":"144_CR51","doi-asserted-by":"crossref","first-page":"225","DOI":"10.1007\/978-3-319-28231-2_17","volume-title":"Information and communication technologies in tourism 2016","author":"A Serna","year":"2016","unstructured":"Serna A, Gerrikagoitia JK, Bernab\u00e9 U (2016) Discovery and classification of the underlying emotions in the user generated content (UGC). Information and communication technologies in tourism 2016. Springer, Cham, pp 225\u2013237"},{"issue":"12","key":"144_CR52","doi-asserted-by":"crossref","first-page":"2291","DOI":"10.3390\/su9122291","volume":"9","author":"J Shao","year":"2017","unstructured":"Shao J, Chang X, Morrison AM (2017) How can big data support smart scenic area management? An analysis of travel blogs on Huashan. Sustainability 9(12):2291","journal-title":"Sustainability"},{"issue":"1","key":"144_CR66","first-page":"1","volume":"17","author":"H Shibutani","year":"2015","unstructured":"Shibutani H, Watanabe S, Yoshimura H, Kokubo A, Kashiwaya I, Sasaki T, Nakamura K, Kihara H (2015) A direct comparison between a web survey and a mail survey: comparing characteristics of respondents and self-efficacy scores based on the same sample. J Aomori Univ Multidiscip Res Inst 17(1):1\u201322 (in Japanese)","journal-title":"J Aomori Univ Multidiscip Res Inst"},{"key":"144_CR53","first-page":"93","volume-title":"Information and communication technologies in tourism 2018","author":"S Song","year":"2018","unstructured":"Song S, Saito H, Kawamura H (2018a) Content analysis of travel reviews: exploring the needs of tourists from different countries. In: Stangl B, Pesonen J (eds) Information and communication technologies in tourism 2018. Springer, Cham, pp 93\u2013105"},{"key":"144_CR54","unstructured":"Song S, Kawamura H, Uchida J, Saito H (2018b) Towards a new investigation method for tourists\u2019 needs: from travel survey to the analysis of travel reviews. In:P Proceedings of the 1st ICDP, Ebetsu, pp 11\u201316"},{"issue":"6","key":"144_CR55","doi-asserted-by":"crossref","first-page":"758","DOI":"10.1177\/0047287514535849","volume":"54","author":"S Stepchenkova","year":"2015","unstructured":"Stepchenkova S, Kim H, Kirilenko A (2015) Cultural differences in pictorial destination images: Russia through the camera lenses of American and Korean tourists. J Travel Res 54(6):758\u2013773","journal-title":"J Travel Res"},{"key":"144_CR56","first-page":"1083","volume":"4","author":"C Strapparava","year":"2004","unstructured":"Strapparava C, Valitutti A (2004) WordNet affect: an affective extension of WordNet. LREC 4:1083\u20131086","journal-title":"LREC"},{"issue":"1","key":"144_CR57","first-page":"39","volume":"13","author":"S Suzuki","year":"2017","unstructured":"Suzuki S, Kurata Y (2017) An analysis of characteristic of tourism destinations using user profile of Twitter. Soc Tour Inform 13(1):39\u201352 (in Japanese)","journal-title":"Soc Tour Inform"},{"issue":"1","key":"144_CR58","first-page":"35","volume":"11","author":"N Tokuhisa","year":"2015","unstructured":"Tokuhisa N, Takahara A, Murata M, Murakami J (2015) Sentence extraction for idea support on tourism development. Soc Tour Inform 11(1):35\u201344 (in Japanese)","journal-title":"Soc Tour Inform"},{"key":"144_CR59","doi-asserted-by":"crossref","DOI":"10.1017\/CBO9780511819322","volume-title":"The psychology of survey response","author":"R Tourangeau","year":"2000","unstructured":"Tourangeau R, Rips LJ, Rasinski K (2000) The psychology of survey response. Cambridge University Press, Cambridge"},{"key":"144_CR60","first-page":"243","volume-title":"Insights into online reviews of hotel service attributes: a cross-national study of selected countries in Africa, information and communication technologies in tourism 2018","author":"D Ukpabi","year":"2018","unstructured":"Ukpabi D, Olaleye S, Mogaji E, Karjuluoto H (2018) Insights into online reviews of hotel service attributes: a cross-national study of selected countries in Africa, information and communication technologies in tourism 2018. Springer, Berlin, pp 243\u2013256"},{"key":"144_CR61","unstructured":"Website of Tourism Research Australia (2017) International visitor survey. \n                    https:\/\/www.tra.gov.au\/Research\/International-visitors-to-Australia\/international-visitor-survey-methodology\n                    \n                  . Accessed 8 Apr 2017"},{"issue":"2","key":"144_CR70","doi-asserted-by":"crossref","first-page":"169","DOI":"10.1177\/1356766707087525","volume":"14","author":"A Wenger","year":"2008","unstructured":"Wenger A (2008) Analysis of travel bloggers' characteristics and their communication about Austria as a tourism destination. J Vacation Mark 14(2):169\u2013176","journal-title":"J Vacation Mark"},{"key":"144_CR62","doi-asserted-by":"publisher","unstructured":"Wissler L, Almashraee M, D\u00edaz DM, Paschke A (2014). The gold standard in corpus annotation. In: IEEE GSC. \n                    https:\/\/doi.org\/10.13140\/2.1.4316.3523","DOI":"10.13140\/2.1.4316.3523"},{"key":"144_CR63","doi-asserted-by":"crossref","first-page":"120","DOI":"10.1016\/j.ijhm.2014.10.013","volume":"44","author":"Z Xiang","year":"2015","unstructured":"Xiang Z, Schwartz Z, Gerdes JH Jr, Uysal M (2015) What can big data and text analytics tell us about hotel guest experience and satisfaction? Int J Hosp Manag 44:120\u2013130","journal-title":"Int J Hosp Manag"},{"key":"144_CR64","doi-asserted-by":"crossref","first-page":"51","DOI":"10.1016\/j.tourman.2016.10.001","volume":"58","author":"Z Xiang","year":"2017","unstructured":"Xiang Z, Du Q, Ma Y, Fan W (2017) A comparative analysis of major online review platforms: implications for social media analytics in hospitality and tourism. Tour Manag 58:51\u201365","journal-title":"Tour Manag"},{"issue":"1","key":"144_CR67","doi-asserted-by":"crossref","first-page":"93","DOI":"10.1177\/1096348013515918","volume":"41","author":"FX Yang","year":"2017","unstructured":"Yang FX (2017) Effects of restaurant satisfaction and knowledge sharing motivation on eWOM intentions: the moderating role of technology acceptance factors. J Hosp Tour Res 41(1):93\u2013127","journal-title":"J Hosp Tour Res"},{"key":"144_CR68","doi-asserted-by":"crossref","first-page":"376","DOI":"10.1016\/j.tourman.2016.08.003","volume":"59","author":"A Y\u00fcksel","year":"2017","unstructured":"Y\u00fcksel A (2017) A critique of \u201cResponse Bias\u201d in the tourism, travel and hospitality research. Tour Manag 59:376\u2013384","journal-title":"Tour Manag"},{"key":"144_CR69","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.ijhm.2013.12.004","volume":"38","author":"L Zhou","year":"2014","unstructured":"Zhou L, Ye S, Pearce PL, Wu MY (2014) Refreshing hotel satisfaction studies by reconfiguring customer review data. Int J Hosp Manag 38:1\u201310","journal-title":"Int J Hosp Manag"}],"container-title":["Information Technology & Tourism"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s40558-019-00144-3.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s40558-019-00144-3\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s40558-019-00144-3.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,4,27]],"date-time":"2020-04-27T23:22:23Z","timestamp":1588029743000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s40558-019-00144-3"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019,4,29]]},"references-count":69,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2019,9]]}},"alternative-id":["144"],"URL":"https:\/\/doi.org\/10.1007\/s40558-019-00144-3","relation":{},"ISSN":["1098-3058","1943-4294"],"issn-type":[{"value":"1098-3058","type":"print"},{"value":"1943-4294","type":"electronic"}],"subject":[],"published":{"date-parts":[[2019,4,29]]},"assertion":[{"value":"9 July 2018","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"6 March 2019","order":2,"name":"revised","label":"Revised","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"15 April 2019","order":3,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"29 April 2019","order":4,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}