{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,4]],"date-time":"2026-03-04T14:20:16Z","timestamp":1772634016154,"version":"3.50.1"},"reference-count":74,"publisher":"Springer Science and Business Media LLC","issue":"2","license":[{"start":{"date-parts":[[2021,4,22]],"date-time":"2021-04-22T00:00:00Z","timestamp":1619049600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2021,4,22]],"date-time":"2021-04-22T00:00:00Z","timestamp":1619049600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"funder":[{"DOI":"10.13039\/501100004543","name":"China Scholarship Council","doi-asserted-by":"publisher","award":["201807960010"],"award-info":[{"award-number":["201807960010"]}],"id":[{"id":"10.13039\/501100004543","id-type":"DOI","asserted-by":"publisher"}]},{"name":"University of Eastern Finland (UEF) including Kuopio University Hospital"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Inf Technol Tourism"],"published-print":{"date-parts":[[2021,6]]},"abstract":"<jats:title>Abstract<\/jats:title><jats:p>Online travel reviews have been extensively used as an important data source in tourism research. Typically, data for online travel review research is collected only from one platform. However, drawing definite conclusions based on single platform analyses may thus produce biases and lead to erroneous conclusions and decisions. Therefore, this research verifies whether or not there are discrepancies and commonalities between different travel review platforms. In this study, five native Chinese travel review platforms were selected: Ctrip; Qyer; Mafengwo; Tuniu; and Qunar. Using a mixed content analysis method, the destination image of Finland was extracted from 10,197 travel reviews in Simplified Chinese as the destination image is a popular topic in online review research. Results show Finland\u2019s destination image representation varies between Chinese travel review platforms. This discrepancy is especially prominent in the dimension of functional and mixed functional-psychological destination attributes. Significant theoretical contributions and managerial implications for the analysis of online travel reviews and destination image research are discussed.<\/jats:p>","DOI":"10.1007\/s40558-021-00201-w","type":"journal-article","created":{"date-parts":[[2021,4,22]],"date-time":"2021-04-22T23:09:55Z","timestamp":1619132995000},"page":"159-187","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":34,"title":["Comparing online travel review platforms as destination image information agents"],"prefix":"10.1007","volume":"23","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-7904-3040","authenticated-orcid":false,"given":"Xinxin","family":"Guo","sequence":"first","affiliation":[]},{"given":"Juho","family":"Pesonen","sequence":"additional","affiliation":[]},{"given":"Raija","family":"Komppula","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2021,4,22]]},"reference":[{"issue":"2","key":"201_CR1","doi-asserted-by":"publisher","first-page":"113","DOI":"10.1080\/15022250.2017.1318715","volume":"18","author":"O Andersen","year":"2018","unstructured":"Andersen O, \u00d8ian H, Aas \u00d8, Tangeland T (2018) Affective and cognitive dimensions of ski destination images. The case of Norway and the Lillehammer region. Scand J Hosp Tour 18(2):113\u2013131. https:\/\/doi.org\/10.1080\/15022250.2017.1318715","journal-title":"Scand J Hosp Tour"},{"key":"201_CR2","unstructured":"Baidu (2019) Baidu encyclopedia. https:\/\/baike.baidu.com\/. Accessed 1 Dec 2019"},{"issue":"3","key":"201_CR3","doi-asserted-by":"publisher","first-page":"81","DOI":"10.1300\/J073v08n03_05","volume":"8","author":"S Baloglu","year":"2000","unstructured":"Baloglu S (2000) A path analytic model of visitation intention involving information sources, socio-psychological motivations, and destination image. J Travel Tour Mark 8(3):81\u201390. https:\/\/doi.org\/10.1300\/J073v08n03_05","journal-title":"J Travel Tour Mark"},{"issue":"4","key":"201_CR4","doi-asserted-by":"publisher","first-page":"868","DOI":"10.1016\/S0160-7383(99)00030-4","volume":"26","author":"S Baloglu","year":"1999","unstructured":"Baloglu S, McCleary KW (1999) A model of destination image formation. Ann Tour Res 26(4):868\u2013897. https:\/\/doi.org\/10.1016\/S0160-7383(99)00030-4","journal-title":"Ann Tour Res"},{"issue":"3","key":"201_CR5","doi-asserted-by":"publisher","first-page":"657","DOI":"10.1016\/j.annals.2004.01.010","volume":"31","author":"A Beerli","year":"2004","unstructured":"Beerli A, Martin JD (2004) Factors influencing destination image. Ann Tour Res 31(3):657\u2013681. https:\/\/doi.org\/10.1016\/j.annals.2004.01.010","journal-title":"Ann Tour Res"},{"key":"201_CR6","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.jdmm.2019.01.005","volume":"12","author":"S Chaulagain","year":"2019","unstructured":"Chaulagain S, Wiitala J, Fu X (2019) The impact of country image and destination image on US tourists\u2019 travel intention. J Destin Mark Manag 12:1\u201311. https:\/\/doi.org\/10.1016\/j.jdmm.2019.01.005","journal-title":"J Destin Mark Manag"},{"issue":"5","key":"201_CR7","doi-asserted-by":"publisher","first-page":"688","DOI":"10.1287\/mksc.2018.1090","volume":"37","author":"JA Chevalier","year":"2018","unstructured":"Chevalier JA, Dover Y, Mayzlin D (2018) Channels of impact: user reviews when quality is dynamic and managers respond. Mark Sci 37(5):688\u2013709. https:\/\/doi.org\/10.1287\/mksc.2018.1090","journal-title":"Mark Sci"},{"issue":"1","key":"201_CR8","doi-asserted-by":"publisher","first-page":"118","DOI":"10.1016\/j.tourman.2006.03.002","volume":"28","author":"S Choi","year":"2007","unstructured":"Choi S, Lehto XY, Morrison AM (2007) Destination image representation on the web: content analysis of Macau travel related websites. Tour Manage 28(1):118\u2013129. https:\/\/doi.org\/10.1016\/j.tourman.2006.03.002","journal-title":"Tour Manage"},{"issue":"1","key":"201_CR9","doi-asserted-by":"publisher","first-page":"153","DOI":"10.3727\/108354220X15758301241594","volume":"25","author":"G Coenders","year":"2020","unstructured":"Coenders G, Ferrer-Rosell B (2020) Compositional data analysis in tourism: review and future directions. Tour Anal 25(1):153\u2013168. https:\/\/doi.org\/10.3727\/108354220X15758301241594","journal-title":"Tour Anal"},{"issue":"4","key":"201_CR10","doi-asserted-by":"publisher","first-page":"408","DOI":"10.1016\/0160-7383(79)90004-5","volume":"6","author":"JL Crompton","year":"1979","unstructured":"Crompton JL (1979) Motivations for pleasure vacation. Ann Tour Res 6(4):408\u2013424. https:\/\/doi.org\/10.1016\/0160-7383(79)90004-5","journal-title":"Ann Tour Res"},{"issue":"2","key":"201_CR11","first-page":"2","volume":"2","author":"CM Echtner","year":"1991","unstructured":"Echtner CM, Ritchie JRB (1991) The meaning and measurement of destination image. J Tour Stud 2(2):2\u201312. https:\/\/www.cabdirect.org\/cabdirect\/abstract\/19921895612","journal-title":"J Tour Stud"},{"issue":"4","key":"201_CR12","doi-asserted-by":"publisher","first-page":"3","DOI":"10.1177\/004728759303100402","volume":"31","author":"CM Echtner","year":"1993","unstructured":"Echtner CM, Ritchie JRB (1993) The measurement of destination image: an empirical assessment. J Travel Res 31(4):3\u201313. https:\/\/doi.org\/10.1177\/004728759303100402","journal-title":"J Travel Res"},{"issue":"4","key":"201_CR13","doi-asserted-by":"publisher","first-page":"339","DOI":"10.1177\/0047287505274647","volume":"43","author":"MJ Enright","year":"2005","unstructured":"Enright MJ, Newton J (2005) Determinants of tourism destination competitiveness in Asia Pacific: comprehensiveness and universality. J Travel Res 43(4):339\u2013350. https:\/\/doi.org\/10.1177\/0047287505274647","journal-title":"J Travel Res"},{"issue":"1\u20134","key":"201_CR14","doi-asserted-by":"publisher","first-page":"37","DOI":"10.1007\/s40558-018-0121-z","volume":"20","author":"M Fazzolari","year":"2018","unstructured":"Fazzolari M, Petrocchi M (2018) A study on online travel reviews through intelligent data analysis. Inf Technol Tour 20(1\u20134):37\u201358. https:\/\/doi.org\/10.1007\/s40558-018-0121-z","journal-title":"Inf Technol Tour"},{"key":"201_CR15","doi-asserted-by":"publisher","first-page":"174","DOI":"10.1016\/j.tourman.2015.05.007","volume":"51","author":"R Filieri","year":"2015","unstructured":"Filieri R, Alguezaui S, Mcleay F (2015) Why do travelers trust TripAdvisor\u202f? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth*. Tour Manage 51:174\u2013185. https:\/\/doi.org\/10.1016\/j.tourman.2015.05.007","journal-title":"Tour Manage"},{"issue":"1","key":"201_CR16","doi-asserted-by":"publisher","first-page":"56","DOI":"10.1016\/S0160-7383(01)00031-7","volume":"29","author":"MG Gallarza","year":"2002","unstructured":"Gallarza MG, Saura IG, Garc\u00eda HC (2002) Destination image: towards a conceptual framework. Ann Tour Res 29(1):56\u201378. https:\/\/doi.org\/10.1016\/S0160-7383(01)00031-7","journal-title":"Ann Tour Res"},{"key":"201_CR17","doi-asserted-by":"publisher","first-page":"191","DOI":"10.1300\/J073v02n02_12","volume":"2","author":"WC Gartner","year":"1993","unstructured":"Gartner WC (1993) Image formation process. J Travel Tour Mark 2:191\u2013216","journal-title":"J Travel Tour Mark"},{"issue":"11","key":"201_CR18","doi-asserted-by":"publisher","first-page":"2609","DOI":"10.1108\/IJCHM-02-2015-0057","volume":"28","author":"MR Gonz\u00e1lez-Rodr\u00edguez","year":"2016","unstructured":"Gonz\u00e1lez-Rodr\u00edguez MR, Mart\u00ednez-Torres R, Toral S (2016) Post-visit and pre-visit tourist destination image through eWOM sentiment analysis and perceived helpfulness. Int J Contemp Hosp Manag 28(11):2609\u20132627. https:\/\/doi.org\/10.1108\/IJCHM-02-2015-0057","journal-title":"Int J Contemp Hosp Manag"},{"key":"201_CR19","unstructured":"Graff R, Parulis-Cook (2019) China, the future of travel. https:\/\/www.google.com\/books?hl=en&lr=&id=A9OmDwAAQBAJ&oi=fnd&pg=PA50&dq=China,+the+Future+of+Travel&ots=YVwiPSzbvh&sig=Bxq0XixfFlAytqGUy9s_LR3JP-8. Accessed 3 Dec 2019"},{"issue":"4","key":"201_CR20","doi-asserted-by":"publisher","first-page":"479","DOI":"10.1362\/146934703771910080","volume":"3","author":"TG Harwood","year":"2004","unstructured":"Harwood TG, Garry T (2004) An overview of content analysis. Mark Rev 3(4):479\u2013498. https:\/\/doi.org\/10.1362\/146934703771910080","journal-title":"Mark Rev"},{"issue":"1","key":"201_CR21","doi-asserted-by":"publisher","first-page":"63","DOI":"10.1080\/10548400903534923","volume":"27","author":"S Huang","year":"2010","unstructured":"Huang S, Gross MJ (2010) Australia\u2019s destination image among mainland Chinese travelers: an exploratory study. J Travel Tour Mark 27(1):63\u201381. https:\/\/doi.org\/10.1080\/10548400903534923","journal-title":"J Travel Tour Mark"},{"issue":"4","key":"201_CR22","doi-asserted-by":"publisher","first-page":"291","DOI":"10.1007\/s40558-015-0045-9","volume":"15","author":"A Huertas","year":"2016","unstructured":"Huertas A, Marine-Roig E (2016) User reactions to destination brand contents in social media. Inf Technol Tour 15(4):291\u2013315. https:\/\/doi.org\/10.1007\/s40558-015-0045-9","journal-title":"Inf Technol Tour"},{"key":"201_CR23","unstructured":"iResearch (2019) China Online Outbound Tourism Industry Research Report, Beijing, p 61. http:\/\/www.iresearchchina.com\/content\/details8_57826.html. Accessed 12 Dec 2019"},{"issue":"1","key":"201_CR24","doi-asserted-by":"publisher","first-page":"39","DOI":"10.1016\/j.tmp.2011.12.005","volume":"1","author":"JKS Jacobsen","year":"2012","unstructured":"Jacobsen JKS, Munar AM (2012) Tourist information search and destination choice in a digital age. Tour Manag Perspect 1(1):39\u201347. https:\/\/doi.org\/10.1016\/j.tmp.2011.12.005","journal-title":"Tour Manag Perspect"},{"issue":"2","key":"201_CR25","doi-asserted-by":"publisher","first-page":"151","DOI":"10.1080\/13032917.2016.1270840","volume":"28","author":"MR Jalilvand","year":"2017","unstructured":"Jalilvand MR (2017) Word-of-mouth vs. mass media: their contributions to destination image formation. Anatolia 28(2):151\u2013162. https:\/\/doi.org\/10.1080\/13032917.2016.1270840","journal-title":"Anatolia"},{"issue":"6","key":"201_CR26","doi-asserted-by":"publisher","first-page":"789","DOI":"10.1177\/0047287515583358","volume":"55","author":"A Josiassen","year":"2015","unstructured":"Josiassen A, Assaf AG, Woo L, Kock F (2015) The imagery-image duality model. J Travel Res 55(6):789\u2013803. https:\/\/doi.org\/10.1177\/0047287515583358","journal-title":"J Travel Res"},{"key":"201_CR270","doi-asserted-by":"publisher","first-page":"233","DOI":"10.1016\/j.tourman.2003.11.003","volume":"26","author":"SS Kim","year":"2005","unstructured":"Kim SS, Morrsion AM (2005) Change of images of south korea among foreign tourists after the 2002 FIFA World Cup. Tour Manag 26:233\u2013247. https:\/\/doi.org\/10.1016\/j.tourman.2003.11.003","journal-title":"Tour Manag"},{"issue":"2","key":"201_CR27","doi-asserted-by":"publisher","first-page":"212","DOI":"10.1177\/0047287505278979","volume":"44","author":"SS Kim","year":"2005","unstructured":"Kim SS, Guo Y, Agrusa J (2005) Preference and positioning analyses of overseas destinations by mainland Chinese outbound pleasure tourists. J Travel Res 44(2):212\u2013220. https:\/\/doi.org\/10.1177\/0047287505278979","journal-title":"J Travel Res"},{"issue":"1","key":"201_CR28","doi-asserted-by":"publisher","first-page":"70","DOI":"10.1108\/IJCTHR-05-2015-0050","volume":"10","author":"H Kislali","year":"2016","unstructured":"Kislali H, Kavaratzis M, Saren M (2016) Rethinking destination image formation. Int J Cult Tour Hosp Res 10(1):70\u201380. https:\/\/doi.org\/10.1108\/IJCTHR-05-2015-0050","journal-title":"Int J Cult Tour Hosp Res"},{"key":"201_CR29","unstructured":"Kizmaz K (2018) Top digital platforms to reach Chinese tourists (expert tips)|Regiondo. https:\/\/pro.regiondo.com\/digital-platforms-chinese-tourists\/. Accessed 1 Dec 2019"},{"key":"201_CR30","doi-asserted-by":"publisher","first-page":"103100","DOI":"10.1016\/j.annals.2020.103100","volume":"86","author":"L Lalicic","year":"2021","unstructured":"Lalicic L, Marine-Roig E, Ferrer-Rosell B, Martin-Fuentes E (2021) Destination image analytics for tourism design: an approach through Airbnb reviews. Ann Tour Res 86:103100. https:\/\/doi.org\/10.1016\/j.annals.2020.103100","journal-title":"Ann Tour Res"},{"issue":"3","key":"201_CR31","doi-asserted-by":"publisher","first-page":"250","DOI":"10.1177\/0047287511410349","volume":"51","author":"X Li","year":"2012","unstructured":"Li X, Stepchenkova S (2012) Chinese outbound tourists\u2019 destination image of America. J Travel Res 51(3):250\u2013266. https:\/\/doi.org\/10.1177\/0047287511410349","journal-title":"J Travel Res"},{"key":"201_CR32","doi-asserted-by":"publisher","first-page":"301","DOI":"10.1016\/j.tourman.2018.03.009","volume":"68","author":"J Li","year":"2018","unstructured":"Li J, Xu L, Tang L, Wang S, Li L (2018) Big data in tourism research: a literature review. Tour Manage 68:301\u2013323. https:\/\/doi.org\/10.1016\/j.tourman.2018.03.009","journal-title":"Tour Manage"},{"issue":"10","key":"201_CR33","doi-asserted-by":"publisher","first-page":"1063","DOI":"10.1080\/10941665.2017.1368678","volume":"22","author":"T Lian","year":"2017","unstructured":"Lian T, Yu C (2017) Representation of online image of tourist destination: a content analysis of Huangshan. Asia Pac J Tour Res 22(10):1063\u20131082. https:\/\/doi.org\/10.1080\/10941665.2017.1368678","journal-title":"Asia Pac J Tour Res"},{"key":"201_CR34","doi-asserted-by":"publisher","first-page":"319","DOI":"10.1016\/j.tourman.2014.11.012","volume":"48","author":"I Llodr\u00e0-Riera","year":"2015","unstructured":"Llodr\u00e0-Riera I, Mart\u00ednez-Ruiz MP, Jim\u00e9nez-Zarco AI, Izquierdo-Yusta A (2015) A multidimensional analysis of the information sources construct and its relevance for destination image formation. Tour Manage 48:319\u2013328. https:\/\/doi.org\/10.1016\/j.tourman.2014.11.012","journal-title":"Tour Manage"},{"issue":"2","key":"201_CR35","doi-asserted-by":"publisher","first-page":"119","DOI":"10.1080\/19368623.2014.907758","volume":"24","author":"W Lu","year":"2015","unstructured":"Lu W, Stepchenkova S (2015) User-generated content as a research mode in tourism and hospitality applications: topics, methods, and software. J Hosp Market Manag 24(2):119\u2013154. https:\/\/doi.org\/10.1080\/19368623.2014.907758","journal-title":"J Hosp Market Manag"},{"key":"201_CR36","doi-asserted-by":"publisher","first-page":"280","DOI":"10.1016\/j.tourman.2016.12.012","volume":"60","author":"AHN Mak","year":"2017","unstructured":"Mak AHN (2017) Online destination image: comparing national tourism organisation\u2019s and tourists\u2019 perspectives. Tour Manage 60:280\u2013297. https:\/\/doi.org\/10.1016\/j.tourman.2016.12.012","journal-title":"Tour Manage"},{"key":"201_CR37","doi-asserted-by":"publisher","DOI":"10.3390\/su9081425","author":"E Marine-Roig","year":"2017","unstructured":"Marine-Roig E (2017) Measuring destination image through travel reviews in search engines. Sustainability. https:\/\/doi.org\/10.3390\/su9081425","journal-title":"Sustainability"},{"issue":"4","key":"201_CR38","doi-asserted-by":"publisher","first-page":"341","DOI":"10.1007\/s40558-015-0040-1","volume":"15","author":"E Marine-Roig","year":"2016","unstructured":"Marine-Roig E, Clav\u00e9 SA (2016) A detailed method for destination image analysis using user-generated content. Inf Technol Tour 15(4):341\u2013364. https:\/\/doi.org\/10.1007\/s40558-015-0040-1","journal-title":"Inf Technol Tour"},{"key":"201_CR39","doi-asserted-by":"publisher","first-page":"236","DOI":"10.1016\/j.tourman.2018.03.020","volume":"68","author":"E Marine-Roig","year":"2018","unstructured":"Marine-Roig E, Ferrer-Rosell B (2018) Measuring the gap between projected and perceived destination images of Catalonia using compositional analysis. Tour Manage 68:236\u2013249. https:\/\/doi.org\/10.1016\/j.tourman.2018.03.020","journal-title":"Tour Manage"},{"key":"201_CR40","unstructured":"Meeker M (2019) Internet Trends 2019. San Francisco, p 333. http:\/\/bondcap.com\/report\/it19. Accessed 6 Dec 2019"},{"key":"201_CR41","doi-asserted-by":"publisher","DOI":"10.4135\/9781412957397.n175","volume-title":"Encyclopedia of case study research","author":"A Mills","year":"2013","unstructured":"Mills A, Durepos G, Wiebe E (2013) Instrumental case study. Encyclopedia of case study research. SAGE Publications, Inc. https:\/\/doi.org\/10.4135\/9781412957397.n175"},{"issue":"2","key":"201_CR42","doi-asserted-by":"publisher","first-page":"181","DOI":"10.1007\/s40558-018-0136-5","volume":"21","author":"M Nakayama","year":"2019","unstructured":"Nakayama M, Wan Y (2019) Same sushi, different impressions: a cross-cultural analysis of Yelp reviews. Inf Technol Tour 21(2):181\u2013207. https:\/\/doi.org\/10.1007\/s40558-018-0136-5","journal-title":"Inf Technol Tour"},{"issue":"2","key":"201_CR43","doi-asserted-by":"publisher","first-page":"97","DOI":"10.1007\/s40558-014-0007-7","volume":"14","author":"CK Pai","year":"2014","unstructured":"Pai CK, Xia ML, Wang TW (2014) A comparison of the official tourism website of five east tourism destinations. Inf Technol Tour 14(2):97\u2013117. https:\/\/doi.org\/10.1007\/s40558-014-0007-7","journal-title":"Inf Technol Tour"},{"issue":"1","key":"201_CR44","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/s40558-018-0131-x","volume":"21","author":"B Pan","year":"2019","unstructured":"Pan B, Zheng C, Song F (2019) A comparison of the development of tourism information technologies between China and the United States. Inf Technol Tour 21(1):1\u20136. https:\/\/doi.org\/10.1007\/s40558-018-0131-x","journal-title":"Inf Technol Tour"},{"issue":"2","key":"201_CR45","doi-asserted-by":"publisher","first-page":"215","DOI":"10.1016\/j.tourman.2009.12.005","volume":"32","author":"A Papathanassis","year":"2011","unstructured":"Papathanassis A, Knolle F (2011) Exploring the adoption and processing of online holiday reviews: a grounded theory approach. Tour Manage 32(2):215\u2013224. https:\/\/doi.org\/10.1016\/j.tourman.2009.12.005","journal-title":"Tour Manage"},{"issue":"4","key":"201_CR46","doi-asserted-by":"publisher","first-page":"125","DOI":"10.2753\/JEC1086-4415110405","volume":"11","author":"DH Park","year":"2007","unstructured":"Park DH, Lee J, Han I (2007) The effect of on-line consumer reviews on consumer purchasing intention: the moderating role of involvement. Int J Electron Commer 11(4):125\u2013148. https:\/\/doi.org\/10.2753\/JEC1086-4415110405","journal-title":"Int J Electron Commer"},{"issue":"6213","key":"201_CR47","doi-asserted-by":"publisher","first-page":"1063","DOI":"10.1126\/science.346.6213.1063","volume":"346","author":"J Pfeffer","year":"2014","unstructured":"Pfeffer J (2014) Social media for large studies of behavior. Science 346(6213):1063\u20131064. https:\/\/doi.org\/10.1126\/science.346.6213.1063","journal-title":"Science"},{"issue":"5","key":"201_CR48","doi-asserted-by":"publisher","first-page":"645","DOI":"10.1287\/mksc.2017.1043","volume":"36","author":"D Proserpio","year":"2017","unstructured":"Proserpio D, Zervas G (2017) Online reputation management: estimating the impact of management responses on consumer reviews. Mark Sci 36(5):645\u2013665. https:\/\/doi.org\/10.1287\/mksc.2017.1043","journal-title":"Mark Sci"},{"issue":"1\u20134","key":"201_CR49","doi-asserted-by":"publisher","first-page":"217","DOI":"10.1007\/s40558-018-0120-0","volume":"20","author":"S Qi","year":"2018","unstructured":"Qi S, Wong CUI, Chen N, Rong J, Du J (2018) Profiling Macau cultural tourists by using user-generated content from online social media. Inf Technol Tour 20(1\u20134):217\u2013236. https:\/\/doi.org\/10.1007\/s40558-018-0120-0","journal-title":"Inf Technol Tour"},{"key":"201_CR50","doi-asserted-by":"publisher","unstructured":"Rodrigues AI, Correia A, Kozak M, Tuohino A (2015) Lake-destination image attributes: content analysis of text and pictures, pp 293\u2013314. https:\/\/doi.org\/10.1108\/S1871-317320150000010022","DOI":"10.1108\/S1871-317320150000010022"},{"issue":"2","key":"201_CR51","doi-asserted-by":"publisher","first-page":"263","DOI":"10.1016\/j.tourman.2007.03.012","volume":"29","author":"H San Mart\u00edn","year":"2008","unstructured":"San Mart\u00edn H, Del Bosque IAR (2008) Exploring the cognitive-affective nature of destination image and the role of psychological factors in its formation. Tour Manage 29(2):263\u2013277. https:\/\/doi.org\/10.1016\/j.tourman.2007.03.012","journal-title":"Tour Manage"},{"issue":"4","key":"201_CR52","doi-asserted-by":"publisher","first-page":"287","DOI":"10.1016\/0261-5177(96)00020-9","volume":"17","author":"M Selby","year":"1996","unstructured":"Selby M, Morgan NJ (1996) Reconstruing place image: a case study of its role in destination market research. Tour Manage 17(4):287\u2013294. https:\/\/doi.org\/10.1016\/0261-5177(96)00020-9","journal-title":"Tour Manage"},{"key":"201_CR53","unstructured":"Smith C (2019) DMR\u2014business statistics. https:\/\/expandedramblings.com\/. Accessed 1 Dec 2019"},{"issue":"1","key":"201_CR54","doi-asserted-by":"publisher","first-page":"179","DOI":"10.1108\/IJCHM-05-2016-0300","volume":"29","author":"MD Sotiriadis","year":"2017","unstructured":"Sotiriadis MD, Sotiriadis MD (2017) Sharing tourism experiences in social media: a literature review and a set of suggested business strategies. Int J Contemp Hosp Manag 29(1):179\u2013225","journal-title":"Int J Contemp Hosp Manag"},{"issue":"4","key":"201_CR55","doi-asserted-by":"publisher","first-page":"483","DOI":"10.1016\/j.tourman.2008.10.014","volume":"30","author":"B Sparks","year":"2009","unstructured":"Sparks B, Pan GW (2009) Chinese outbound tourists: understanding their attitudes, constraints and use of information sources. Tour Manage 30(4):483\u2013494. https:\/\/doi.org\/10.1016\/j.tourman.2008.10.014","journal-title":"Tour Manage"},{"key":"201_CR56","unstructured":"Statistics Finland (2019) Number of arrivals from China to Finland. http:\/\/pxnet2.stat.fi\/PXWeb\/pxweb\/en\/StatFin\/. Accessed 25 Apr 2019"},{"issue":"6","key":"201_CR57","doi-asserted-by":"publisher","first-page":"575","DOI":"10.1080\/19368623.2010.493071","volume":"19","author":"S Stepchenkova","year":"2010","unstructured":"Stepchenkova S, Mills JE (2010) Destination image: a meta-analysis of 2000\u20132007 research. J Hosp Market Manag 19(6):575\u2013609. https:\/\/doi.org\/10.1080\/19368623.2010.493071","journal-title":"J Hosp Market Manag"},{"issue":"4","key":"201_CR58","doi-asserted-by":"publisher","first-page":"454","DOI":"10.1177\/0047287508326509","volume":"47","author":"S Stepchenkova","year":"2009","unstructured":"Stepchenkova S, Kirilenko AP, Morrison AM (2009) Facilitating content analysis in tourism research. J Travel Res 47(4):454\u2013469. https:\/\/doi.org\/10.1177\/0047287508326509","journal-title":"J Travel Res"},{"issue":"4","key":"201_CR59","doi-asserted-by":"publisher","first-page":"543","DOI":"10.1177\/0047287514522882","volume":"54","author":"M Sun","year":"2015","unstructured":"Sun M, Ryan C, Pan S (2015) Using Chinese travel blogs to examine perceived destination image: the case of New Zealand. J Travel Res 54(4):543\u2013555. https:\/\/doi.org\/10.1177\/0047287514522882","journal-title":"J Travel Res"},{"issue":"1","key":"201_CR60","doi-asserted-by":"publisher","first-page":"79","DOI":"10.1177\/1356766708098173","volume":"15","author":"L Tang","year":"2009","unstructured":"Tang L, Choi S, Morrison AM, Lehto XY (2009) The many faces of Macau: a correspondence analysis of the images communicated by online tourism information sources in English and Chinese. J Vacat Mark 15(1):79\u201394. https:\/\/doi.org\/10.1177\/1356766708098173","journal-title":"J Vacat Mark"},{"key":"201_CR61","doi-asserted-by":"publisher","first-page":"14","DOI":"10.1016\/J.JDMM.2016.09.001","volume":"8","author":"WA Tegegne","year":"2018","unstructured":"Tegegne WA, Moyle BD, Becken S (2018) A qualitative system dynamics approach to understanding destination image. J Destin Mark Manag 8:14\u201322. https:\/\/doi.org\/10.1016\/J.JDMM.2016.09.001","journal-title":"J Destin Mark Manag"},{"key":"201_CR62","doi-asserted-by":"publisher","first-page":"347","DOI":"10.1016\/j.tourman.2014.07.012","volume":"46","author":"C Tseng","year":"2015","unstructured":"Tseng C, Wu B, Morrison AM, Zhang J, Chen YC (2015) Travel blogs on China as a destination image formation agent: a qualitative analysis using Leximancer. Tour Manage 46:347\u2013358. https:\/\/doi.org\/10.1016\/j.tourman.2014.07.012","journal-title":"Tour Manage"},{"key":"201_CR63","doi-asserted-by":"crossref","unstructured":"Tufekci Z (2014) Big questions for social media big data: representativeness, validity and other methodological pitfalls, pp 505\u2013514. http:\/\/arxiv.org\/abs\/1403.7400. Accessed 12 Apr 2019","DOI":"10.1609\/icwsm.v8i1.14517"},{"key":"201_CR64","doi-asserted-by":"publisher","DOI":"10.18111\/9789284419807","author":"UNWTO","year":"2018","unstructured":"UNWTO (2018) UNWTO annual report 2017. World Tour Organ. https:\/\/doi.org\/10.18111\/9789284419807","journal-title":"World Tour Organ"},{"issue":"1\u20134","key":"201_CR65","doi-asserted-by":"publisher","first-page":"153","DOI":"10.1007\/s40558-018-0128-5","volume":"20","author":"E Van der Zee","year":"2018","unstructured":"Van der Zee E, Bertocchi D (2018) Finding patterns in urban tourist behaviour: a social network analysis approach based on TripAdvisor reviews. Inf Technol Tour 20(1\u20134):153\u2013180. https:\/\/doi.org\/10.1007\/s40558-018-0128-5","journal-title":"Inf Technol Tour"},{"key":"201_CR66","doi-asserted-by":"publisher","first-page":"37","DOI":"10.1016\/j.jdmm.2019.02.006","volume":"12","author":"S Vinyals-Mirabent","year":"2019","unstructured":"Vinyals-Mirabent S (2019) European urban destinations\u2019 attractors at the frontier between competitiveness and a unique destination image. A benchmark study of communication practices. J Destin Mark Manag 12:37\u201345. https:\/\/doi.org\/10.1016\/j.jdmm.2019.02.006","journal-title":"J Destin Mark Manag"},{"key":"201_CR67","unstructured":"VisitFinland (2019) About Finland. https:\/\/www.visitfinland.com\/about-finland\/. Accessed 6 Apr 2019"},{"issue":"2","key":"201_CR68","doi-asserted-by":"publisher","first-page":"163","DOI":"10.1509\/jmr.15.0511","volume":"55","author":"Y Wang","year":"2018","unstructured":"Wang Y, Chaudhry A (2018) When and how managers? Responses to online reviews affect subsequent reviews. J Mark Res 55(2):163\u2013177. https:\/\/doi.org\/10.1509\/jmr.15.0511","journal-title":"J Mark Res"},{"issue":"8","key":"201_CR69","doi-asserted-by":"publisher","first-page":"829","DOI":"10.1080\/10548408.2010.527249","volume":"27","author":"C Wang","year":"2010","unstructured":"Wang C, Hsu MK (2010) The relationships of destination image, satisfaction, and behavioral intentions: an integrated model. J Travel Tour Mark 27(8):829\u2013843. https:\/\/doi.org\/10.1080\/10548408.2010.527249","journal-title":"J Travel Tour Mark"},{"key":"201_CR70","doi-asserted-by":"publisher","first-page":"51","DOI":"10.1016\/j.tourman.2016.10.001","volume":"58","author":"Z Xiang","year":"2017","unstructured":"Xiang Z, Du Q, Ma Y, Fan W (2017) A comparative analysis of major online review platforms: implications for social media analytics in hospitality and tourism. Tour Manage 58:51\u201365. https:\/\/doi.org\/10.1016\/j.tourman.2016.10.001","journal-title":"Tour Manage"},{"issue":"2","key":"201_CR71","doi-asserted-by":"publisher","first-page":"732","DOI":"10.1108\/IJCHM-10-2015-0611","volume":"29","author":"T Zhang","year":"2017","unstructured":"Zhang T, Omran BA, Cobanoglu C (2017) Generation Y\u2019s positive and negative eWOM: use of social media and mobile technology. Int J Contemp Hosp Manag 29(2):732\u2013761. https:\/\/doi.org\/10.1108\/IJCHM-10-2015-0611","journal-title":"Int J Contemp Hosp Manag"},{"key":"201_CR72","doi-asserted-by":"publisher","first-page":"13","DOI":"10.1016\/j.tourman.2015.09.001","volume":"53","author":"Y Zhang","year":"2016","unstructured":"Zhang Y, Cole ST (2016) Dimensions of lodging guest satisfaction among guests with mobility challenges: a mixed-method analysis of web-based texts. Tour Manage 53:13\u201327. https:\/\/doi.org\/10.1016\/j.tourman.2015.09.001","journal-title":"Tour Manage"},{"key":"201_CR73","doi-asserted-by":"publisher","first-page":"24","DOI":"10.1016\/j.jbusres.2018.02.016","volume":"87","author":"M Zhuang","year":"2018","unstructured":"Zhuang M, Cui G, Peng L (2018) Manufactured opinions: the effect of manipulating online product reviews. J Bus Res 87:24\u201335. https:\/\/doi.org\/10.1016\/j.jbusres.2018.02.016","journal-title":"J Bus Res"}],"container-title":["Information Technology &amp; Tourism"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s40558-021-00201-w.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s40558-021-00201-w\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s40558-021-00201-w.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,12,25]],"date-time":"2022-12-25T06:46:12Z","timestamp":1671950772000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s40558-021-00201-w"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,4,22]]},"references-count":74,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2021,6]]}},"alternative-id":["201"],"URL":"https:\/\/doi.org\/10.1007\/s40558-021-00201-w","relation":{},"ISSN":["1098-3058","1943-4294"],"issn-type":[{"value":"1098-3058","type":"print"},{"value":"1943-4294","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,4,22]]},"assertion":[{"value":"1 September 2020","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"24 March 2021","order":2,"name":"revised","label":"Revised","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"12 April 2021","order":3,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"22 April 2021","order":4,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}