{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,15]],"date-time":"2026-05-15T15:36:37Z","timestamp":1778859397544,"version":"3.51.4"},"reference-count":92,"publisher":"Springer Science and Business Media LLC","issue":"3","license":[{"start":{"date-parts":[[2021,5,15]],"date-time":"2021-05-15T00:00:00Z","timestamp":1621036800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2021,5,15]],"date-time":"2021-05-15T00:00:00Z","timestamp":1621036800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"funder":[{"DOI":"10.13039\/501100012456","name":"National Social Science Foundation of China","doi-asserted-by":"crossref","award":["18BGL150"],"award-info":[{"award-number":["18BGL150"]}],"id":[{"id":"10.13039\/501100012456","id-type":"DOI","asserted-by":"crossref"}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Inf Technol Tourism"],"published-print":{"date-parts":[[2021,9]]},"DOI":"10.1007\/s40558-021-00202-9","type":"journal-article","created":{"date-parts":[[2021,5,15]],"date-time":"2021-05-15T07:02:58Z","timestamp":1621062178000},"page":"439-470","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":12,"title":["The role of procedural, financial and relational switching costs in the Chinese online hotel booking market: antecedents and consequences"],"prefix":"10.1007","volume":"23","author":[{"given":"Weizhao","family":"Huang","sequence":"first","affiliation":[]},{"given":"Jingna","family":"Wang","sequence":"additional","affiliation":[]},{"given":"Jinbo","family":"Jiang","sequence":"additional","affiliation":[]},{"given":"Jinwen","family":"Tang","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2021,5,15]]},"reference":[{"issue":"3","key":"202_CR1","doi-asserted-by":"crossref","first-page":"411","DOI":"10.1037\/0033-2909.103.3.411","volume":"103","author":"JC Anderson","year":"1988","unstructured":"Anderson JC, Gerbing DW (1988) Structural equation modeling in practice: a review and recommended two-step approach. Psychol Bull 103(3):411\u2013411","journal-title":"Psychol Bull"},{"issue":"1","key":"202_CR2","doi-asserted-by":"crossref","first-page":"89","DOI":"10.1108\/02634500510577492","volume":"23","author":"\u00d6 Arasil","year":"2005","unstructured":"Arasil \u00d6, Aydin S, \u00d6zer G (2005) Customer loyalty and the effect of switching costs as a moderator variable: a case in the Turkish mobile phone market. Mark Intell Plan 23(1):89\u2013103","journal-title":"Mark Intell Plan"},{"key":"202_CR3","doi-asserted-by":"crossref","first-page":"396","DOI":"10.1177\/002224377701400320","volume":"14","author":"JS Armstrong","year":"1977","unstructured":"Armstrong JS, Overton TS (1977) Estimating nonresponse bias in mail surveys. J Mark Res 14(3):396\u2013402","journal-title":"J Mark Res"},{"key":"202_CR4","doi-asserted-by":"crossref","first-page":"910","DOI":"10.1108\/03090560510601833","volume":"39","author":"S Aydin","year":"2005","unstructured":"Aydin S, \u00d6zer G (2005) The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market. Eur J Mark 39:910\u2013925","journal-title":"Eur J Mark"},{"issue":"2","key":"202_CR5","first-page":"285","volume":"2","author":"D Barclay","year":"1995","unstructured":"Barclay D, Higgins C, Thompson R (1995) The partial least square (PLS) approach to casual modeling: personal computer adoption and use as an illustration. Technology 2(2):285\u2013309","journal-title":"Technology"},{"issue":"3","key":"202_CR6","doi-asserted-by":"crossref","first-page":"531","DOI":"10.1016\/j.indmarman.2011.06.020","volume":"41","author":"C Barroso","year":"2012","unstructured":"Barroso C, Pic\u00f3n A (2012) Multi-dimensional analysis of perceived switching costs. Ind Mark Manag 41(3):531\u2013543","journal-title":"Ind Mark Manag"},{"issue":"4","key":"202_CR7","doi-asserted-by":"crossref","first-page":"222","DOI":"10.1016\/j.elerap.2014.09.001","volume":"14","author":"A Bilgihan","year":"2015","unstructured":"Bilgihan A, Bujisic M (2015) The effect of website features in online relationship marketing: a case of online hotel booking. Electron Commer Res Appl 14(4):222\u2013232","journal-title":"Electron Commer Res Appl"},{"issue":"4","key":"202_CR8","doi-asserted-by":"crossref","first-page":"246","DOI":"10.1177\/009207039502300403","volume":"23","author":"MJ Bitner","year":"1995","unstructured":"Bitner MJ (1995) Building service relationships: it\u2019s all about promises. J Acad Mark Sci 23(4):246\u2013251","journal-title":"J Acad Mark Sci"},{"key":"202_CR9","volume-title":"Exchange and power in social life","author":"PM Blau","year":"1964","unstructured":"Blau PM (1964) Exchange and power in social life. Wiley, New York"},{"issue":"2","key":"202_CR10","doi-asserted-by":"crossref","first-page":"226","DOI":"10.1016\/j.ijresmar.2015.01.001","volume":"32","author":"M Blut","year":"2015","unstructured":"Blut M, Frennea CM, Mittal V, Mothersbaugh DL (2015) How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior: a meta-analysis. Int J Res Mark 32(2):226\u2013229","journal-title":"Int J Res Mark"},{"issue":"4","key":"202_CR11","doi-asserted-by":"crossref","first-page":"609","DOI":"10.1016\/j.tourman.2008.01.005","volume":"29","author":"D Buhalis","year":"2008","unstructured":"Buhalis D, Law R (2008) Progress in information technology and tourism management: 20 years on and 10 years after the internet\u2014the state of etourism research. Tour Manag 29(4):609\u2013623","journal-title":"Tour Manag"},{"issue":"2","key":"202_CR12","doi-asserted-by":"crossref","first-page":"109","DOI":"10.1177\/0092070302250897","volume":"31","author":"TA Burnham","year":"2003","unstructured":"Burnham TA, Frels JK, Mahajan V (2003) Consumer switching costs: a typology, antecedents, and consequences. J Acad Mark Sci 31(2):109\u2013126","journal-title":"J Acad Mark Sci"},{"key":"202_CR13","doi-asserted-by":"crossref","first-page":"187","DOI":"10.1016\/j.tourman.2018.08.026","volume":"71","author":"YW Chang","year":"2019","unstructured":"Chang YW, Hsu PY, Lan YC (2019) Cooperation and competition between online travel agencies and hotels. Tour Manag 71:187\u2013196","journal-title":"Tour Manag"},{"key":"202_CR14","volume-title":"Constructing grounded theory: a practical guide through qualitative analysis","author":"K Charmaz","year":"2006","unstructured":"Charmaz K (2006) Constructing grounded theory: a practical guide through qualitative analysis. SAGE, London"},{"issue":"8","key":"202_CR15","doi-asserted-by":"crossref","first-page":"823","DOI":"10.1016\/j.jbusres.2010.10.003","volume":"64","author":"J-C Chebat","year":"2011","unstructured":"Chebat J-C, Davidow M, Borges A (2011) More on the role of switching costs in service markets: a research note. J Bus Res 64(8):823\u2013829","journal-title":"J Bus Res"},{"key":"202_CR16","volume-title":"Modern methods for business research","author":"WW Chin","year":"1998","unstructured":"Chin WW (1998) The partial least squares approach to structural equation modeling. In: Marcoulides GA (ed) Modern methods for business research. Lawrence Erlbaum Associates, Mahwah"},{"issue":"8","key":"202_CR17","doi-asserted-by":"publisher","first-page":"743","DOI":"10.1177\/1077800418809455","volume":"25","author":"K Charmaz","year":"2019","unstructured":"Charmaz K, Belgrave LL (2019) Thinking about data with grounded theory. Qualitative Inquiry 25(8):743\u2013753. https:\/\/doi.org\/10.1177\/1077800418809455","journal-title":"Qualitative Inquiry"},{"issue":"6","key":"202_CR19","first-page":"418","volume":"19","author":"J Corbin","year":"1990","unstructured":"Corbin J, Strauss A (1990) Grounded theory research: procedures, canons, and evaluative criteria. Qual Sociol 19(6):418\u2013427","journal-title":"Qual Sociol"},{"key":"202_CR20","volume-title":"Designing and conducting mixed methods research","author":"JW Creswell","year":"2006","unstructured":"Creswell JW, Clark VLP (2006) Designing and conducting mixed methods research. Sage Publications, Thousand Oaks"},{"issue":"1","key":"202_CR21","first-page":"41","volume":"34","author":"IH Crnojevac","year":"2010","unstructured":"Crnojevac IH, Gugi\u0107 J, Karlov\u010dan S (2010) eTourism: a comparison of online and offline bookings and the importance of hotel attributes. J Inf Organ Sci 34(1):41\u201354","journal-title":"J Inf Organ Sci"},{"key":"202_CR18","unstructured":"David M (2014) Online panels China: QQ survey, So Jump and Diaochapai. http:\/\/daxueconsulting.com\/online-panels-china\/. Accessed 28 May 2014"},{"issue":"3","key":"202_CR22","doi-asserted-by":"crossref","first-page":"327","DOI":"10.1108\/13555851111143240","volume":"23","author":"M Edward","year":"2011","unstructured":"Edward M, Sahadev S (2011) Role of switching costs in the service quality, perceived value, customer satisfaction and customer retention linkage. Asia Pac J Mark Logist 23(3):327\u2013345","journal-title":"Asia Pac J Mark Logist"},{"key":"202_CR23","first-page":"100604","volume":"33","author":"OA El-Said","year":"2020","unstructured":"El-Said OA (2020) Impact of online reviews on hotel booking intention: the moderating role of brand image, star category, and price. Tour Manag Perspect 33:100604","journal-title":"Tour Manag Perspect"},{"issue":"3","key":"202_CR24","doi-asserted-by":"crossref","first-page":"339","DOI":"10.1207\/S15327663JCP1303_14","volume":"13","author":"JE Escalas","year":"2003","unstructured":"Escalas JE, Bettman JR (2003) You are what they eat: the influence of reference groups on consumers\u2019 connections to brands. J Consum Psychol 13(3):339\u2013348","journal-title":"J Consum Psychol"},{"issue":"3","key":"202_CR25","doi-asserted-by":"crossref","first-page":"378","DOI":"10.1086\/497549","volume":"32","author":"JE Escalas","year":"2005","unstructured":"Escalas JE, Bettman JR (2005) Self-construal, reference groups, and brand meaning. J Consum Res 32(3):378\u2013389","journal-title":"J Consum Res"},{"issue":"1","key":"202_CR26","doi-asserted-by":"crossref","first-page":"6","DOI":"10.1177\/1558689809349691","volume":"4","author":"MY Feilzer","year":"2010","unstructured":"Feilzer MY (2010) Doing mixed methods research pragmatically: implications for the rediscovery of pragmatism as a research paradigm. J Mixed Methods Res 4(1):6\u201316","journal-title":"J Mixed Methods Res"},{"issue":"1","key":"202_CR27","doi-asserted-by":"crossref","first-page":"6","DOI":"10.1177\/002224299205600103","volume":"56","author":"C Fornell","year":"1992","unstructured":"Fornell C (1992) A national customer satisfaction barometer: the Swedish experience. J Mark 56(1):6\u201321","journal-title":"J Mark"},{"issue":"1","key":"202_CR28","doi-asserted-by":"crossref","first-page":"39","DOI":"10.1177\/002224378101800104","volume":"18","author":"C Fornell","year":"1981","unstructured":"Fornell C, Larcker DF (1981) Evaluating structural equation models with unobservable variables and measurement error. J Mark Res 18(1):39\u201350","journal-title":"J Mark Res"},{"issue":"3","key":"202_CR29","doi-asserted-by":"crossref","first-page":"289","DOI":"10.1007\/s40558-019-00143-4","volume":"21","author":"M Gellerstedt","year":"2019","unstructured":"Gellerstedt M, Arvemo T (2019) The impact of word of mouth when booking a hotel: could a good friend\u2019s opinion outweigh the online majority? Inf Technol Tour 21(3):289\u2013311","journal-title":"Inf Technol Tour"},{"issue":"3","key":"202_CR30","doi-asserted-by":"crossref","first-page":"216","DOI":"10.1080\/19388160.2010.503862","volume":"6","author":"H Gu","year":"2010","unstructured":"Gu H, Ryan C (2010) Hongcun, china\u2014residents\u2019 perceptions of the impacts of tourism on a rural community: a mixed methods approach. J China Tour Res 6(3):216\u2013243","journal-title":"J China Tour Res"},{"key":"202_CR31","doi-asserted-by":"crossref","first-page":"102379","DOI":"10.1016\/j.ijhm.2019.102379","volume":"87","author":"BD Guillet","year":"2019","unstructured":"Guillet BD, Mattila A, Gao L (2019) The effects of choice set size and information filtering mechanisms on online hotel booking. Int J Hosp Manag 87:102379","journal-title":"Int J Hosp Manag"},{"key":"202_CR32","unstructured":"Guiltinan JP (1989) A classification of switching costs with implications for relationship marketing. In: Paper presented at the AMA Educator\u2019s Conference on Marketing Theory and Practice, American Marketing Association, Chicago, IL"},{"key":"202_CR33","volume-title":"Multivariate data analysis","author":"JF Hair","year":"1998","unstructured":"Hair JF, Black WC, Babin BJ, Anderson RE, Tatham RL (1998) Multivariate data analysis, 5th edn. Prentice Hall, Upper Saddle River","edition":"5"},{"issue":"1","key":"202_CR34","doi-asserted-by":"crossref","first-page":"54","DOI":"10.1177\/1938965510389261","volume":"52","author":"H Han","year":"2011","unstructured":"Han H, Back KJ, Kim YH (2011a) A multidimensional scale of switching barriers in the full-service restaurant industry. Cornell Hosp Q 52(1):54\u201363","journal-title":"Cornell Hosp Q"},{"issue":"3","key":"202_CR35","doi-asserted-by":"crossref","first-page":"619","DOI":"10.1016\/j.ijhm.2010.11.006","volume":"30","author":"H Han","year":"2011","unstructured":"Han H, Kim W, Hyun SS (2011b) Switching intention model development: role of service performances, customer satisfaction, and switching barriers in the hotel industry. Int J Hosp Manag 30(3):619\u2013629","journal-title":"Int J Hosp Manag"},{"key":"202_CR36","doi-asserted-by":"crossref","first-page":"102636","DOI":"10.1016\/j.ijhm.2020.102636","volume":"90","author":"F Hao","year":"2020","unstructured":"Hao F, Xiao Q, Chon K (2020) Covid-19 and china\u2019s hotel industry: impacts, a disaster management framework, and post-pandemic agenda\u2014science direct. Int J Hosp Manag 90:102636 (In press)","journal-title":"Int J Hosp Manag"},{"issue":"3","key":"202_CR37","doi-asserted-by":"crossref","first-page":"30","DOI":"10.1177\/002224299505900303","volume":"59","author":"J Heide","year":"1995","unstructured":"Heide J, Weiss A (1995) Vendor consideration and switching behaviour for buyers in high-technology markets. J Mark 59(3):30\u201344","journal-title":"J Mark"},{"issue":"2","key":"202_CR38","doi-asserted-by":"crossref","first-page":"81\u201399.c","DOI":"10.1007\/BF01733682","volume":"1","author":"G Hofstede","year":"1984","unstructured":"Hofstede G (1984) Cultural dimensions in management and planning. Asia Pac J Manag 1(2):81\u201399","journal-title":"Asia Pac J Manag"},{"key":"202_CR39","volume-title":"Winning and keeping industrial customers","author":"BB Jackson","year":"1985","unstructured":"Jackson BB (1985) Winning and keeping industrial customers. Lexington Books, Lexington"},{"key":"202_CR40","unstructured":"Jennings S (2014) Winning the race for guest loyalty. https:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/tr\/Documents\/consumer-business\/winning-the-race-hotel-loyalty-pov-final.pdf"},{"key":"202_CR41","unstructured":"Jennings S (2018) Travel and hospitality industry outlook. https:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/us\/Documents\/consumer-business\/us-cb-2018-travel-hospitality-industry-outlook.pdf"},{"issue":"7","key":"202_CR42","doi-asserted-by":"crossref","first-page":"397","DOI":"10.1016\/j.chb.2017.02.003","volume":"72","author":"M Jesus Lopez-Miguens","year":"2017","unstructured":"Jesus Lopez-Miguens M, Gonzalez Vazquez E (2017) An integral model of e-loyalty from the consumer\u2019s perspective. Comput Hum Behav 72(7):397\u2013411","journal-title":"Comput Hum Behav"},{"key":"202_CR43","doi-asserted-by":"crossref","unstructured":"Johnson RB, Onwuegbuzie AJ (2004) A research paradigm whose time has come. Educ Researcher 33(7):14\u201326","DOI":"10.3102\/0013189X033007014"},{"issue":"2","key":"202_CR44","doi-asserted-by":"publisher","first-page":"112","DOI":"10.1177\/1558689806298224","volume":"1","author":"RB Johnson","year":"2007","unstructured":"Johnson RB, Onwuegbuzie AJ, Turner LA (2007) Toward a definition of mixed methods research. J Mixed Methods Res 1(2):112\u2013133. https:\/\/doi.org\/10.1177\/1558689806298224","journal-title":"J Mixed Methods Res"},{"issue":"1","key":"202_CR45","doi-asserted-by":"crossref","first-page":"36","DOI":"10.1108\/08876040710726284","volume":"21","author":"T Jones","year":"2007","unstructured":"Jones T, Taylor S (2007) The conceptual domain of service loyalty: how many dimensions. J Serv Mark 21(1):36\u201351","journal-title":"J Serv Mark"},{"issue":"2","key":"202_CR46","doi-asserted-by":"crossref","first-page":"259","DOI":"10.1016\/S0022-4359(00)00024-5","volume":"76","author":"MA Jones","year":"2000","unstructured":"Jones MA, Mothersbaugh DL, Beatty SE (2000) Switching barriers and repurchase intentions in services. J Retail 76(2):259\u2013274","journal-title":"J Retail"},{"issue":"12","key":"202_CR47","doi-asserted-by":"crossref","first-page":"1441","DOI":"10.1080\/10941665.2013.866582","volume":"19","author":"I Kim","year":"2014","unstructured":"Kim I, Cho M (2014) The impact of brand relationship and attributions on passenger response to service failure. Asia Pac J Tour Res 19(12):1441\u20131462","journal-title":"Asia Pac J Tour Res"},{"issue":"4","key":"202_CR48","doi-asserted-by":"crossref","first-page":"369","DOI":"10.1080\/10941660500363694","volume":"10","author":"SS Kim","year":"2005","unstructured":"Kim SS, Chun H, Lee H (2005) The effects of SARS on the Korean hotel industry and measures to overcome the crisis: a case study of six Korean five-star hotels. Asia Pac J Tour Res 10(4):369\u2013377","journal-title":"Asia Pac J Tour Res"},{"issue":"7","key":"202_CR49","doi-asserted-by":"crossref","first-page":"884","DOI":"10.1016\/j.im.2006.08.004","volume":"43","author":"G Kim","year":"2006","unstructured":"Kim G, Shin B, Lee HG (2006) A study of factors that affect user intentions toward email service switching. Inf Manag 43(7):884\u2013893","journal-title":"Inf Manag"},{"key":"202_CR50","doi-asserted-by":"crossref","first-page":"195","DOI":"10.1016\/S0148-2963(97)00062-3","volume":"41","author":"LR Klein","year":"1998","unstructured":"Klein LR (1998) Evaluating the potential of interactive media through a new lens: search versus experience goods. J Bus Res 41(3):195\u2013203","journal-title":"J Bus Res"},{"issue":"4","key":"202_CR51","first-page":"1","volume":"11","author":"N Kock","year":"2015","unstructured":"Kock N (2015) Common method bias in PLS-SEM: a full collinearity assessment approach. Int J e-Collab 11(4):1\u201310","journal-title":"Int J e-Collab"},{"key":"202_CR52","doi-asserted-by":"crossref","unstructured":"Kock N, Lynn GS (2012) Lateral collinearity and misleading results in variance-based SEM: an illustration and recommendations. J Assoc Inf Syst 13(7):546-580","DOI":"10.17705\/1jais.00302"},{"key":"202_CR53","doi-asserted-by":"crossref","unstructured":"Koo B, Curtis C, Ryan B (2020a) Examining the impact of artificial intelligence on hotel employees through job insecurity perspectives. Int J Hosp Manag 102763","DOI":"10.1016\/j.ijhm.2020.102763"},{"key":"202_CR54","doi-asserted-by":"crossref","first-page":"102328","DOI":"10.1016\/j.ijhm.2019.102328","volume":"84","author":"B Koo","year":"2020","unstructured":"Koo B, Yu J, Han H (2020b) The role of loyalty programs in boosting hotel guest loyalty: impact of switching barriers. Int J Hosp Manag 84:102328","journal-title":"Int J Hosp Manag"},{"issue":"3","key":"202_CR55","doi-asserted-by":"crossref","first-page":"293","DOI":"10.1177\/0092070304263330","volume":"32","author":"SY Lam","year":"2004","unstructured":"Lam SY, Shankar V, Erramilli MK, Murthy B (2004) Customer value, satisfaction, loyalty, and switching costs: an illustration from a business-to-business service context. J Acad Mark Sci 32(3):293\u2013311","journal-title":"J Acad Mark Sci"},{"issue":"4","key":"202_CR56","doi-asserted-by":"crossref","first-page":"646","DOI":"10.1108\/IMDS-11-2014-0331","volume":"115","author":"H Li","year":"2015","unstructured":"Li H, Gan C (2015) Understanding continuance intention of mobile instant messaging: motivators and inhibitors. Ind Manag Data Syst 115(4):646\u2013660","journal-title":"Ind Manag Data Syst"},{"key":"202_CR57","unstructured":"Mariano K (2018) Why hotels in China should strengthen their online bookings. https:\/\/www.traveldailymedia.com\/why-hotels-in-china-should-strengthen-their-online-bookings\/ Accessed 31 Aug 2018"},{"issue":"2","key":"202_CR58","doi-asserted-by":"crossref","first-page":"284","DOI":"10.1016\/j.ijhm.2007.07.023","volume":"27","author":"C Morosan","year":"2008","unstructured":"Morosan C, Jeong M (2008) Users\u2019 perceptions of two types of hotel reservation Web sites. Int J Hosp Manag 27(2):284\u2013292","journal-title":"Int J Hosp Manag"},{"issue":"2","key":"202_CR59","doi-asserted-by":"crossref","first-page":"120","DOI":"10.1097\/00006199-199103000-00014","volume":"40","author":"JM Morse","year":"1991","unstructured":"Morse JM (1991) Approaches to qualitative-quantitative methodological triangulation. Nurs Res 40(2):120\u2013123","journal-title":"Nurs Res"},{"issue":"3","key":"202_CR60","doi-asserted-by":"crossref","first-page":"217","DOI":"10.1007\/s40558-020-00176-0","volume":"22","author":"RJ Nathan","year":"2020","unstructured":"Nathan RJ, Victor V, Tan M, Fekete-Farkas M (2020) Tourists\u2019 use of Airbnb app for visiting a historical city. Inf Technol Tour 22(3):217\u2013242","journal-title":"Inf Technol Tour"},{"issue":"3","key":"202_CR61","doi-asserted-by":"crossref","first-page":"263","DOI":"10.1086\/208556","volume":"17","author":"P Nedungadi","year":"1990","unstructured":"Nedungadi P (1990) Recall and consumer consideration sets: influencing choice without altering brand evaluations. J Consum Res 17(3):263\u2013276","journal-title":"J Consum Res"},{"issue":"3","key":"202_CR62","doi-asserted-by":"crossref","first-page":"197","DOI":"10.1080\/00220970009600092","volume":"68","author":"Y Neuman","year":"2000","unstructured":"Neuman Y, Leibowits L, Schwarz B (2000) Patterns of verbal mediation during problem solving: a sequential analysis of self-explanation. J Exp Educ 68(3):197\u2013213","journal-title":"J Exp Educ"},{"issue":"9","key":"202_CR63","doi-asserted-by":"crossref","first-page":"971","DOI":"10.1080\/10941665.2014.951663","volume":"20","author":"D Nikbin","year":"2015","unstructured":"Nikbin D, Hyun SS, Baharun R, Tabavar AA (2015) The determinants of customers\u2019 behavioral intentions after service failure: the role of emotions. Asia Pac J Tour Res 20(9):971\u2013989","journal-title":"Asia Pac J Tour Res"},{"key":"202_CR64","volume-title":"Psychometric theory","author":"JC Nunnally","year":"1978","unstructured":"Nunnally JC (1978) Psychometric theory. McGraw-Hill, New York"},{"issue":"3","key":"202_CR65","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1177\/160940690900800301","volume":"8","author":"AJ Onwuegbuzie","year":"2009","unstructured":"Onwuegbuzie AJ, Dickinson WB, Leech NL, Zoran AG (2009) A qualitative framework for collecting and analyzing data in focus group research. Int J Qual Methods 8(3):1\u201321","journal-title":"Int J Qual Methods"},{"issue":"6, Part B","key":"202_CR66","doi-asserted-by":"crossref","first-page":"1350","DOI":"10.1016\/j.ijinfomgt.2016.04.005","volume":"36","author":"AB Ozturk","year":"2016","unstructured":"Ozturk AB, Bilgihan A, Nusair K, Okumus F (2016) What keeps the mobile hotel booking users loyal? Investigating the roles of self-efficacy, compatibility, perceived ease of use, and perceived convenience. Int J Inf Manag 36(6, Part B):1350\u20131359","journal-title":"Int J Inf Manag"},{"issue":"3","key":"202_CR67","doi-asserted-by":"crossref","first-page":"334","DOI":"10.1177\/1356766718778879","volume":"25","author":"S Park","year":"2019","unstructured":"Park S, Yin Y, Son B-G (2019) Understanding of online hotel booking process: A multiple method approach. J Vacat Mark 25(3):334\u2013348","journal-title":"J Vacat Mark"},{"issue":"9\/10","key":"202_CR68","doi-asserted-by":"crossref","first-page":"1034","DOI":"10.1108\/03090560410548997","volume":"38","author":"PG Patterson","year":"2004","unstructured":"Patterson PG (2004) A contingency model of behavioural intentions in a services context. Eur J Mark 38(9\/10):1034\u20131315","journal-title":"Eur J Mark"},{"issue":"3","key":"202_CR69","doi-asserted-by":"crossref","first-page":"320","DOI":"10.1016\/0022-4359(93)90010-G","volume":"69","author":"RA Ping","year":"1993","unstructured":"Ping RA (1993) The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism, and neglect. J Retail 69(3):320\u2013352","journal-title":"J Retail"},{"issue":"4","key":"202_CR70","doi-asserted-by":"crossref","first-page":"286","DOI":"10.1016\/j.tourman.2014.10.009","volume":"47","author":"EB Ponte","year":"2015","unstructured":"Ponte EB, Carvajal-Trujillo E, Escobar-Rodriguez T (2015) Influence of trust and perceived value on the intention to purchase travel online: integrating the effects of assurance on trust antecedents. Tour Manag 47(4):286\u2013302","journal-title":"Tour Manag"},{"key":"202_CR71","volume-title":"Competitive strategy","author":"ME Porter","year":"1980","unstructured":"Porter ME (1980) Competitive strategy. Free Press, New York"},{"key":"202_CR72","doi-asserted-by":"crossref","first-page":"89","DOI":"10.1016\/j.ijhm.2015.01.015","volume":"46","author":"H Qiu","year":"2015","unstructured":"Qiu H, Ye B, Bai B, Wang W (2015) Do the roles of switching barriers on customer loyalty vary for different types of hotels? Int J Hosp Manag 46:89\u201398","journal-title":"Int J Hosp Manag"},{"issue":"4","key":"202_CR73","doi-asserted-by":"crossref","first-page":"67","DOI":"10.1007\/BF02729763","volume":"18","author":"S Ram","year":"1990","unstructured":"Ram S, Jung H-S (1990) The conceptualization and measurement of product usage. J Acad Mark Sci 18(4):67\u201376","journal-title":"J Acad Mark Sci"},{"key":"202_CR74","doi-asserted-by":"crossref","first-page":"33","DOI":"10.4102\/sajp.v58i4.226","volume":"58","author":"R Roos","year":"2002","unstructured":"Roos R, Aswegen HV, Eales C (2002) Perceived effort of functional activities after a period of mechanical ventilation. S Afr J Physiother 58:33\u201336","journal-title":"S Afr J Physiother"},{"key":"202_CR75","doi-asserted-by":"crossref","first-page":"397","DOI":"10.1016\/S0022-4359(01)00051-3","volume":"77","author":"S Shim","year":"2001","unstructured":"Shim S, Eastlick MA, Lotz SL, Warrington P (2001) An online prepurchase intentions model: the role of intention to search. J Retail 77:397\u2013416","journal-title":"J Retail"},{"issue":"6","key":"202_CR76","doi-asserted-by":"crossref","first-page":"2431","DOI":"10.1016\/j.chb.2012.07.030","volume":"28","author":"WL Shiau","year":"2012","unstructured":"Shiau WL, Luo MM (2012) Factors affecting online group buying intention and satisfaction: a social exchange theory perspective. Comput Hum Behav 28(6):2431\u20132444","journal-title":"Comput Hum Behav"},{"issue":"1","key":"202_CR77","doi-asserted-by":"crossref","first-page":"40","DOI":"10.7784\/rbtur.v13i1.1468","volume":"13","author":"GLD Silva","year":"2019","unstructured":"Silva GLD, Mendes Filho L, Marques J\u00fanior S (2019) Analysis of the perception of accommodation consumers on the use of online travel agencies (OTAs). Revista Brasileira de Pesquisa em Turismo 13(1):40\u201357","journal-title":"Revista Brasileira de Pesquisa em Turismo"},{"key":"202_CR78","unstructured":"Statista (2016) Number of monthly active WeChat users from 2nd quarter 2010 to 2nd quarter 2016 (in millions). https:\/\/www.statista.com\/statistics\/255778\/number-of-active-wechat-messenger-accounts\/ Accessed 1 Mar 2016"},{"key":"202_CR79","unstructured":"Statista (2019) Digital travel sales worldwide from 2014 to 2020. https:\/\/www.statista.com\/statistics\/499694\/forecast-of-online-travel-sales-worldwide\/. Accessed 9 Feb 2020"},{"issue":"3","key":"202_CR80","first-page":"135","volume":"5","author":"Q Su","year":"2011","unstructured":"Su Q, Shao P, Ye Q (2011) An integrated analysis framework for customer value, customer satisfactory, switching barriers, repurchase intention and attitudinal loyalty: evidences from China mobile data services. Manag Sci Eng 5(3):135\u2013142","journal-title":"Manag Sci Eng"},{"issue":"2","key":"202_CR81","doi-asserted-by":"crossref","first-page":"122","DOI":"10.1177\/1938965516640121","volume":"57","author":"S Tanford","year":"2016","unstructured":"Tanford S (2016) Antecedents and outcomes of hospitality loyalty: a meta-analysis. Cornell Hosp Q 57(2):122\u2013137","journal-title":"Cornell Hosp Q"},{"issue":"1\u20134","key":"202_CR82","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1007\/s40558-018-0123-x","volume":"20","author":"M Tao","year":"2018","unstructured":"Tao M, Nawaz MZ, Nawaz S, Butt AH, Ahmad H (2018) Users\u2019 acceptance of innovative mobile hotel booking trends: UK vs. PRC Inf Technol Tour 20(1\u20134):9\u201336","journal-title":"PRC Inf Technol Tour"},{"key":"202_CR83","doi-asserted-by":"crossref","unstructured":"Tashakkori A, Teddlie CB (2010) SAGE handbook of mixed methods in social and behavioral research","DOI":"10.4135\/9781506335193"},{"issue":"10","key":"202_CR84","doi-asserted-by":"crossref","first-page":"3972","DOI":"10.3390\/su12103972","volume":"12","author":"YM Teng","year":"2020","unstructured":"Teng YM, Wu KS, Chou CY (2020) Price or convenience: what is more important for online and offline bookings? A study of a five-star resort hotel in Taiwan. Sustainability 12(10):3972","journal-title":"Sustainability"},{"issue":"6","key":"202_CR85","doi-asserted-by":"crossref","first-page":"729","DOI":"10.2224\/sbp.2010.38.6.729","volume":"38","author":"MT Tsai","year":"2010","unstructured":"Tsai MT, Tsai CL, Chang HC (2010) The effect of customer value, customer satisfaction, and switching costs on. Soc  Behav Pers Int J  38(6):729\u2013740","journal-title":"Soc Behav Pers Int J"},{"issue":"2","key":"202_CR86","doi-asserted-by":"publisher","first-page":"342","DOI":"10.1108\/IJOA-12-2019-1971","volume":"29","author":"M Valeri","year":"2020","unstructured":"Valeri M, Baggio R (2020a) Social network analysis: organizational implications in tourism management. Int J Organ Anal 29(2):342\u2013353. https:\/\/doi.org\/10.1108\/IJOA-12-2019-1971","journal-title":"Int J Organ Anal"},{"key":"202_CR87","doi-asserted-by":"publisher","DOI":"10.1007\/s40558-020-00183-1","author":"M Valeri","year":"2020","unstructured":"Valeri M, Baggio R (2020b) A critical reflection on the adoption of blockchain in tourism. Inf Technol Tour. https:\/\/doi.org\/10.1007\/s40558-020-00183-1","journal-title":"Inf Technol Tour"},{"key":"202_CR88","doi-asserted-by":"publisher","DOI":"10.1080\/13683500.2020.1777950","author":"M Valeri","year":"2020","unstructured":"Valeri M, Baggio R (2020c) Italian tourism intermediaries: a social network analysis exploration. Curr Issues Tour. https:\/\/doi.org\/10.1080\/13683500.2020.1777950","journal-title":"Curr Issues Tour"},{"key":"202_CR89","first-page":"228","volume":"20","author":"A Varma","year":"2016","unstructured":"Varma A, Jukic N, Pestek A, Shultz CJ, Nestorov S (2016) Airbnb: exciting innovation or passing fad? Tour Manag Perspect 20:228\u2013237","journal-title":"Tour Manag Perspect"},{"key":"202_CR90","volume-title":"Investigating website usability and behavioural intention for online hotel reservations: a cognitive perspective","author":"D Vryona","year":"2014","unstructured":"Vryona D (2014) Investigating website usability and behavioural intention for online hotel reservations: a cognitive perspective. Brunel University"},{"issue":"1","key":"202_CR91","doi-asserted-by":"crossref","first-page":"84","DOI":"10.5539\/ijbm.v12n1p84","volume":"12","author":"CK Yin","year":"2016","unstructured":"Yin CK, Shen H  (2016) Assessing the Effects of Switching Costs on Perceived Values and Brand Loyalty: The Impact of Customers\u2019 Perceived Authenticity in Hotel Sector. Int J Bus Manage 12(1):84\u201394","journal-title":"Int J Bus Manage"},{"issue":"5","key":"202_CR92","doi-asserted-by":"crossref","first-page":"422","DOI":"10.1080\/10941665.2019.1572630","volume":"24","author":"S-N Zhang","year":"2019","unstructured":"Zhang S-N, Li Y-Q, Liu C-H, Ruan W-Q (2019) Critical factors in the identification of word-of-mouth enhanced with travel apps: the moderating roles of Confucian culture and the switching cost view. Asia Pac J Tour Res 24(5):422\u2013442","journal-title":"Asia Pac J Tour Res"}],"container-title":["Information Technology & Tourism"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s40558-021-00202-9.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s40558-021-00202-9\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s40558-021-00202-9.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,4,8]],"date-time":"2025-04-08T22:51:09Z","timestamp":1744152669000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s40558-021-00202-9"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,5,15]]},"references-count":92,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2021,9]]}},"alternative-id":["202"],"URL":"https:\/\/doi.org\/10.1007\/s40558-021-00202-9","relation":{},"ISSN":["1098-3058","1943-4294"],"issn-type":[{"value":"1098-3058","type":"print"},{"value":"1943-4294","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,5,15]]},"assertion":[{"value":"25 April 2020","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"2 April 2021","order":2,"name":"revised","label":"Revised","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"12 April 2021","order":3,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"15 May 2021","order":4,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declaration"}},{"value":"The authors declare no conflicts of interest.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Conflict of interest"}}]}}