{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,30]],"date-time":"2026-04-30T14:56:06Z","timestamp":1777560966406,"version":"3.51.4"},"reference-count":86,"publisher":"Springer Science and Business Media LLC","issue":"3","license":[{"start":{"date-parts":[[2021,6,6]],"date-time":"2021-06-06T00:00:00Z","timestamp":1622937600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2021,6,6]],"date-time":"2021-06-06T00:00:00Z","timestamp":1622937600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"funder":[{"name":"Japan Construction Information Center Foundation"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Inf Technol Tourism"],"published-print":{"date-parts":[[2021,9]]},"DOI":"10.1007\/s40558-021-00203-8","type":"journal-article","created":{"date-parts":[[2021,6,6]],"date-time":"2021-06-06T11:02:21Z","timestamp":1622977341000},"page":"381-438","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":16,"title":["Differences in Chinese and Western tourists faced with Japanese hospitality: a natural language processing approach"],"prefix":"10.1007","volume":"23","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-6437-0866","authenticated-orcid":false,"given":"Elisa Claire","family":"Alem\u00e1n Carre\u00f3n","sequence":"first","affiliation":[]},{"given":"Hugo Alberto","family":"Mendoza Espa\u00f1a","sequence":"additional","affiliation":[]},{"given":"Hirofumi","family":"Nonaka","sequence":"additional","affiliation":[]},{"given":"Toru","family":"Hiraoka","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2021,6,6]]},"reference":[{"key":"203_CR1","first-page":"103","volume":"16","author":"T Aishima","year":"2015","unstructured":"Aishima T, Sato Y et al (2015) The origin of Japanese Omotenashi in Man-yo-shu. Bus Acc Rev 16:103\u2013122","journal-title":"Bus Acc Rev"},{"key":"203_CR2","first-page":"123","volume":"16","author":"A Al-alsheikh","year":"2015","unstructured":"Al-alsheikh A, Sato Y (2015) Characteristics of the hospitality, Omotenashi in the traditional Japanese inn: a case study of Kagaya. Bus Acc Rev 16:123\u2013142","journal-title":"Bus Acc Rev"},{"key":"203_CR3","doi-asserted-by":"publisher","DOI":"10.1016\/j.ipm.2018.01.006","author":"M Al-Smadi","year":"2018","unstructured":"Al-Smadi M, Al-Ayyoub M, Jararweh Y, Qawasmeh O (2018) Enhancing aspect-based sentiment analysis of Arabic hotels' reviews using morphological, syntactic and semantic features. Inf Process Manag. https:\/\/doi.org\/10.1016\/j.ipm.2018.01.006","journal-title":"Inf Process Manag"},{"key":"203_CR4","doi-asserted-by":"publisher","unstructured":"Alem\u00e1n\u00a0Carre\u00f3n EC, Nonaka H, Hiraoka T, Kumano M, Ito T, Hirota M (2018) Emotional contribution analysis of online reviews. In: Proceedings of the 2018 International Conference on artificial life and robotics (ICAROB2018), Beppu, Japan, vol\u00a023, pp 359\u2013362. https:\/\/doi.org\/10.5954\/ICAROB.2018.OS5-3","DOI":"10.5954\/ICAROB.2018.OS5-3"},{"issue":"2","key":"203_CR5","doi-asserted-by":"publisher","first-page":"181","DOI":"10.1016\/S0278-4319(97)00004-2","volume":"16","author":"RW Armstrong","year":"1997","unstructured":"Armstrong RW, Mok C, Go FM, Chan A (1997) The importance of cross-cultural expectations in the measurement of service quality perceptions in the hotel industry. Int J Hosp Manag 16(2):181\u2013190","journal-title":"Int J Hosp Manag"},{"issue":"4","key":"203_CR6","doi-asserted-by":"publisher","first-page":"674","DOI":"10.1016\/j.ipm.2018.04.009","volume":"54","author":"S Balbi","year":"2018","unstructured":"Balbi S, Misuraca M, Scepi G (2018) Combining different evaluation systems on social media for measuring user satisfaction. Inf Process Manag 54(4):674\u2013685. https:\/\/doi.org\/10.1016\/j.ipm.2018.04.009","journal-title":"Inf Process Manag"},{"issue":"4","key":"203_CR7","doi-asserted-by":"publisher","first-page":"103","DOI":"10.1509\/jmkg.67.4.103.18692","volume":"67","author":"S Basuroy","year":"2003","unstructured":"Basuroy S, Chatterjee S, Ravid S (2003) How critical are critical reviews? the box office effects of film critics, star power, and budgets. J Mark 67(4):103\u2013117. https:\/\/doi.org\/10.1509\/jmkg.67.4.103.18692","journal-title":"J Mark"},{"issue":"4","key":"203_CR8","doi-asserted-by":"publisher","first-page":"313","DOI":"10.1016\/0278-4319(93)90048-E","volume":"12","author":"T Bauer","year":"1993","unstructured":"Bauer T, Jago L, Wise B (1993) The changing demand for hotel facilities in the Asia Pacific region. Int J Hosp Manag 12(4):313\u2013322. https:\/\/doi.org\/10.1016\/0278-4319(93)90048-E","journal-title":"Int J Hosp Manag"},{"issue":"1","key":"203_CR9","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1080\/19368623.2015.983631","volume":"25","author":"K Berezina","year":"2016","unstructured":"Berezina K, Bilgihan A, Cobanoglu C, Okumus F (2016) Understanding satisfied and dissatisfied hotel customers: text mining of online hotel reviews. J Hosp Mark Manag 25(1):1\u201324. https:\/\/doi.org\/10.1080\/19368623.2015.983631","journal-title":"J Hosp Mark Manag"},{"issue":"1\u20132","key":"203_CR10","doi-asserted-by":"publisher","first-page":"23","DOI":"10.1080\/10548408.2013.750971","volume":"30","author":"V Browning","year":"2013","unstructured":"Browning V, So KKF, Sparks B (2013) The influence of online reviews on consumers' attributions of service quality and control for service standards in hotels. J Travel Tour Mark 30(1\u20132):23\u201340. https:\/\/doi.org\/10.1080\/10548408.2013.750971","journal-title":"J Travel Tour Mark"},{"issue":"1\u20132","key":"203_CR11","doi-asserted-by":"publisher","first-page":"18","DOI":"10.1080\/10548408.2014.986010","volume":"32","author":"A Chan","year":"2015","unstructured":"Chan A, Hsu CH, Baum T (2015) The impact of tour service performance on tourist satisfaction and behavioral intentions: a study of Chinese tourists in Hong Kong. J Travel Tour Mark 32(1\u20132):18\u201333. https:\/\/doi.org\/10.1080\/10548408.2014.986010","journal-title":"J Travel Tour Mark"},{"key":"203_CR12","doi-asserted-by":"crossref","unstructured":"Chang P, Galley M, Manning C (2008) Optimizing Chinese word segmentation for machine translation performance. In: Proceedings of the Third Workshop On Statistical Machine (Statmt\u201908), Columbus, Ohio, USA, pp 224\u2013232. http:\/\/nlp.stanford.edu\/pubs\/acl-wmt08-cws.pdf. Accessed Apr 2019","DOI":"10.3115\/1626394.1626430"},{"issue":"4","key":"203_CR13","doi-asserted-by":"publisher","first-page":"989","DOI":"10.1016\/j.annals.2010.03.007","volume":"37","author":"R Chang","year":"2010","unstructured":"Chang R, Kivela J, Mak A (2010) Food preferences of Chinese tourists. Ann Tour Res 37(4):989\u20131011. https:\/\/doi.org\/10.1016\/j.annals.2010.03.007","journal-title":"Ann Tour Res"},{"key":"203_CR14","doi-asserted-by":"crossref","unstructured":"Chen D, Manning CD (2014) A fast and accurate dependency parser using neural networks. In: Proceedings of the 2014 Conference on empirical methods in natural language processing (EMNLP), pp 740\u2013750","DOI":"10.3115\/v1\/D14-1082"},{"issue":"2","key":"203_CR15","doi-asserted-by":"publisher","first-page":"116","DOI":"10.1108\/02656710010304537","volume":"17","author":"TY Choi","year":"2000","unstructured":"Choi TY, Chu R (2000) Levels of satisfaction among Asian and Western travellers. Int J Qual Reliab Manag 17(2):116\u2013132. https:\/\/doi.org\/10.1108\/02656710010304537","journal-title":"Int J Qual Reliab Manag"},{"key":"203_CR16","doi-asserted-by":"publisher","unstructured":"Choi TY, Chu R (2001) Determinants of hotel guests\u2019 satisfaction and repeat patronage in the Hong Kong hotel industry. Int J Hosp Manag 20(3):277\u2013297. https:\/\/doi.org\/10.1016\/S0278-4319(01)00006-8. http:\/\/www.sciencedirect.com\/science\/article\/pii\/S0278431901000068","DOI":"10.1016\/S0278-4319(01)00006-8"},{"issue":"3","key":"203_CR17","doi-asserted-by":"publisher","first-page":"273","DOI":"10.1007\/bf00994018","volume":"20","author":"C Cortes","year":"1995","unstructured":"Cortes C, Vapnik V (1995) Support-vector networks. Mach Learn 20(3):273\u2013297. https:\/\/doi.org\/10.1007\/bf00994018","journal-title":"Mach Learn"},{"key":"203_CR18","first-page":"249","volume":"87","author":"F Coulmas","year":"2002","unstructured":"Coulmas F, Watanabe M (2002) Japans nascent multilingualism. Contrib Sociol Lang 87:249\u2013274","journal-title":"Contrib Sociol Lang"},{"key":"203_CR51","unstructured":"de\u00a0Marneffe MC, Manning CD (2008) Stanford typed dependencies manual. Tech. rep., Stanford University. https:\/\/nlp.stanford.edu\/software\/dependencies_manual.pdf"},{"issue":"1\u20132","key":"203_CR19","doi-asserted-by":"publisher","first-page":"31","DOI":"10.14990\/00001507","volume":"55","author":"Z Dongyang","year":"2015","unstructured":"Dongyang Z, Mori T, Hayashi K et al (2015) A study on preferences and behavioral patterns of Chinese tourists in Kansai region, Japan. Konan Econ Papers 55(1\u20132):31\u201346. https:\/\/doi.org\/10.14990\/00001507","journal-title":"Konan Econ Papers"},{"issue":"2","key":"203_CR20","doi-asserted-by":"publisher","first-page":"178","DOI":"10.1177\/109467059800100207","volume":"1","author":"N Donthu","year":"1998","unstructured":"Donthu N, Yoo B (1998) Cultural influences on service quality expectations. J Serv Res 1(2):178\u2013186","journal-title":"J Serv Res"},{"key":"203_CR21","volume-title":"Consumer behavior","author":"J Engel","year":"1990","unstructured":"Engel J, Blackwell R, Miniard P (1990) Consumer behavior, 6th edn. Dryden Press, Hinsdale","edition":"6"},{"issue":"3","key":"203_CR23","doi-asserted-by":"publisher","first-page":"347","DOI":"10.1177\/1470595803003003006","volume":"3","author":"T Fang","year":"2003","unstructured":"Fang T (2003) A critique of Hofstede's fifth national culture dimension. Int J Cross Cult Manag 3(3):347\u2013368","journal-title":"Int J Cross Cult Manag"},{"key":"203_CR22","doi-asserted-by":"publisher","first-page":"498","DOI":"10.1016\/j.tourman.2015.07.018","volume":"52","author":"B Fang","year":"2016","unstructured":"Fang B, Ye Q, Kucukusta D, Law R (2016) Analysis of the perceived value of online tourism reviews: influence of readability and reviewer characteristics. Tour Manag 52:498\u2013506. https:\/\/doi.org\/10.1016\/j.tourman.2015.07.018","journal-title":"Tour Manag"},{"key":"203_CR24","doi-asserted-by":"publisher","unstructured":"Fayyad U, Piatetsky-Shapiro G, Smyth P (1996) From data mining to knowledge discovery in databases. AI Mag 17(3):37\u201337. https:\/\/doi.org\/10.1609\/aimag.v17i3.1230. https:\/\/www.aaai.org\/ojs\/index.php\/aimagazine\/article\/download\/1230\/1131","DOI":"10.1609\/aimag.v17i3.1230"},{"key":"203_CR25","doi-asserted-by":"publisher","unstructured":"Francesco G, Roberta G (2019) Cross-country analysis of perception and emphasis of hotel attributes. Tour Manag 74:24\u201342. https:\/\/doi.org\/10.1016\/j.tourman.2019.02.011. http:\/\/www.sciencedirect.com\/science\/article\/pii\/S0261517719300408","DOI":"10.1016\/j.tourman.2019.02.011"},{"issue":"4","key":"203_CR26","doi-asserted-by":"publisher","first-page":"668","DOI":"10.1080\/09669582.2017.1377722","volume":"26","author":"J Gao","year":"2017","unstructured":"Gao J, Zhang C, Huang Z (2017) Chinese tourists' views of nature and natural landscape interpretation: a generational perspective. J Sustain Tour 26(4):668\u2013684. https:\/\/doi.org\/10.1080\/09669582.2017.1377722","journal-title":"J Sustain Tour"},{"issue":"4","key":"203_CR27","first-page":"208","volume":"1","author":"C Hargreaves","year":"2015","unstructured":"Hargreaves C (2015) Analysis of hotel guest satisfaction ratings and reviews: an application in Singapore. Am J Mark Res 1(4):208\u2013214","journal-title":"Am J Mark Res"},{"key":"203_CR28","doi-asserted-by":"crossref","unstructured":"Heinrich P (2012) The making of monolingual Japan: language ideology and Japanese modernity, vol 146. In: Multilingual matters","DOI":"10.21832\/9781847696588"},{"key":"203_CR29","volume-title":"Culture's consequences: international differences in work-related values","author":"G Hofstede","year":"1984","unstructured":"Hofstede G (1984) Culture's consequences: international differences in work-related values, vol 5. Sage, London"},{"issue":"2","key":"203_CR30","first-page":"171","volume":"1","author":"RJ House","year":"1999","unstructured":"House RJ, Hanges PJ, Ruiz-Quintanilla SA, Dorfman PW, Javidan M, Dickson M, Gupta V et al (1999) Cultural influences on leadership and organizations: Project GLOBE. Adv Glob Leader 1(2):171\u2013233","journal-title":"Adv Glob Leader"},{"issue":"2","key":"203_CR31","doi-asserted-by":"publisher","first-page":"436","DOI":"10.1016\/j.ipm.2016.12.002","volume":"53","author":"YH Hu","year":"2017","unstructured":"Hu YH, Chen YL, Chou HL (2017) Opinion mining from online hotel reviews\u2014a text summarization approach. Inf Process Manag 53(2):436\u2013449. https:\/\/doi.org\/10.1016\/j.ipm.2016.12.002","journal-title":"Inf Process Manag"},{"key":"203_CR32","doi-asserted-by":"publisher","unstructured":"Huang J (2017) The dining experience of Beijing roast duck: A comparative study of the Chinese and English online consumer reviews. Int J Hosp Manag 66:117\u2013129. https:\/\/doi.org\/10.1016\/j.ijhm.2017.07.003. http:\/\/www.sciencedirect.com\/science\/article\/pii\/S0278431917301251","DOI":"10.1016\/j.ijhm.2017.07.003"},{"issue":"3","key":"203_CR33","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1177\/004728757501300301","volume":"13","author":"JD Hunt","year":"1975","unstructured":"Hunt JD (1975) Image as a factor in tourism development. J Travel Res 13(3):1\u20137","journal-title":"J Travel Res"},{"key":"203_CR34","first-page":"145","volume":"9","author":"N Ikeda","year":"2013","unstructured":"Ikeda N (2013) Omotenashi: Japanese hospitality as the global standard. Manag Serv Bus Jpn World Sci Chap 9:145\u2013154","journal-title":"Manag Serv Bus Jpn World Sci Chap"},{"key":"203_CR35","unstructured":"Japan National Tourism Organization (2019) Nationality\/monthly foreign visitors to Japan (2003-2019). Tech. rep., Japan National Tourism Organization, https:\/\/www.jnto.go.jp\/jpn\/statistics\/since2003_visitor_arrivals.pdf, (in Japanese)"},{"key":"203_CR36","unstructured":"Japan Tourism Agency (2014) Consumption trend survey for foreigners visiting Japan"},{"issue":"3","key":"203_CR37","first-page":"681","volume":"51","author":"R Jekni\u0107","year":"2014","unstructured":"Jekni\u0107 R (2014) Gender equality, young women and culture in the context of the \"masculinity\/ femininity\" as a dimension in Geert Hofstede's model of \"national culture\".. Zbornik radova Pravnog fakulteta u Splitu 51(3):681\u2013696","journal-title":"Zbornik radova Pravnog fakulteta u Splitu"},{"key":"203_CR38","doi-asserted-by":"publisher","unstructured":"Jia SS (2020) Motivation and satisfaction of Chinese and U.S. tourists in restaurants: a cross-cultural text mining of online reviews. Tour Manag 78:104071. https:\/\/doi.org\/10.1016\/j.tourman.2019.104071. http:\/\/www.sciencedirect.com\/science\/article\/pii\/S0261517719302687","DOI":"10.1016\/j.tourman.2019.104071"},{"issue":"3","key":"203_CR39","doi-asserted-by":"publisher","first-page":"192","DOI":"10.1057\/pb.2009.13","volume":"5","author":"T Jones","year":"2009","unstructured":"Jones T, Nagata S, Nakajima M, Masuyama K (2009) Prefectural branding in Japan\u2014tourism, national parks and the Shinshu brand. Place Brand Public Dipl 5(3):192\u2013201. https:\/\/doi.org\/10.1057\/pb.2009.13","journal-title":"Place Brand Public Dipl"},{"issue":"1\u20132","key":"203_CR40","doi-asserted-by":"publisher","first-page":"153","DOI":"10.1300\/J073v09n01_09","volume":"9","author":"C Kim","year":"2000","unstructured":"Kim C, Lee S (2000) Understanding the cultural differences in tourist motivation between Anglo-American and Japanese tourists. J Travel Tour Mark 9(1\u20132):153\u2013170. https:\/\/doi.org\/10.1300\/J073v09n01_09","journal-title":"J Travel Tour Mark"},{"key":"203_CR41","doi-asserted-by":"publisher","first-page":"362","DOI":"10.1016\/j.techfore.2017.01.001","volume":"123","author":"K Kim","year":"2017","unstructured":"Kim K, joung Park O, Yun S, Yun H (2017) What makes tourists feel negatively about tourism destinations? application of hybrid text mining methodology to smart destination management. Technol Forecast Soc Change 123:362\u2013369. https:\/\/doi.org\/10.1016\/j.techfore.2017.01.001","journal-title":"Technol Forecast Soc Change"},{"issue":"3\u20134","key":"203_CR42","doi-asserted-by":"publisher","first-page":"229","DOI":"10.3727\/108354203108750076","volume":"7","author":"M Kozak","year":"2002","unstructured":"Kozak M (2002) Measuring tourist satisfaction with multiple destination attributes. Tour Anal 7(3\u20134):229\u2013240. https:\/\/doi.org\/10.3727\/108354203108750076 ((12))","journal-title":"Tour Anal"},{"key":"203_CR43","doi-asserted-by":"publisher","unstructured":"Kuboyama T (2020) \u201cOmotenashi\u201d must comprise hospitality and service. In: Serviceology for services, Springer Singapore, pp 34\u201353. https:\/\/doi.org\/10.1007\/978-981-15-3118-7_3","DOI":"10.1007\/978-981-15-3118-7_3"},{"key":"203_CR44","doi-asserted-by":"publisher","unstructured":"Levy SE (2010) The hospitality of the host: a cross-cultural examination of managerially facilitated consumer-to-consumer interactions. Int J Hosp Manag 29(2):319\u2013327. https:\/\/doi.org\/10.1016\/j.ijhm.2009.10.003. https:\/\/www.sciencedirect.com\/science\/article\/pii\/S027843190900111X, special issue on Event Studies","DOI":"10.1016\/j.ijhm.2009.10.003"},{"key":"203_CR45","first-page":"55","volume":"22","author":"R Likert","year":"1932","unstructured":"Likert R (1932) A technique for the measurement of attitudes. Arch Psychol 22:55","journal-title":"Arch Psychol"},{"issue":"2","key":"203_CR46","doi-asserted-by":"publisher","first-page":"118","DOI":"10.1177\/109467050142004","volume":"4","author":"BSC Liu","year":"2001","unstructured":"Liu BSC, Furrer O, Sudharshan D (2001) The relationships between culture and behavioral intentions toward services. J Serv Res 4(2):118\u2013129","journal-title":"J Serv Res"},{"key":"203_CR47","doi-asserted-by":"publisher","first-page":"149","DOI":"10.1016\/j.inffus.2016.11.012","volume":"36","author":"Y Liu","year":"2017","unstructured":"Liu Y, Bi JW, Fan ZP (2017) Ranking products through online reviews: a method based on sentiment analysis technique and intuitionistic fuzzy set theory. Inf Fusion 36:149\u2013161. https:\/\/doi.org\/10.1016\/j.inffus.2016.11.012","journal-title":"Inf Fusion"},{"key":"203_CR48","doi-asserted-by":"publisher","unstructured":"Liu Y, Huang K, Bao J, Chen K (2019) Listen to the voices from home: an analysis of Chinese tourists\u2019 sentiments regarding Australian destinations. Tour Manag 71:337\u2013347. https:\/\/doi.org\/10.1016\/j.tourman.2018.10.004. http:\/\/www.sciencedirect.com\/science\/article\/pii\/S0261517718302395","DOI":"10.1016\/j.tourman.2018.10.004"},{"issue":"3","key":"203_CR49","doi-asserted-by":"publisher","first-page":"157","DOI":"10.3727\/1098305031436980","volume":"6","author":"S Loh","year":"2003","unstructured":"Loh S, Lorenzi F, Salda\u00f1a R, Licthnow D (2003) A tourism recommender system based on collaboration and text analysis. Inf Technol Tour 6(3):157\u2013165. https:\/\/doi.org\/10.3727\/1098305031436980","journal-title":"Inf Technol Tour"},{"key":"203_CR50","doi-asserted-by":"crossref","unstructured":"Manning CD, Surdeanu M, Bauer J, Finkel J, Bethard SJ, McClosky D (2014) The Stanford CoreNLP natural language processing toolkit. In: Proceedings of the Association for Computational Linguistics (ACL) System Demonstrations, pp 55\u201360. http:\/\/www.aclweb.org\/anthology\/P\/P14\/P14-5010","DOI":"10.3115\/v1\/P14-5010"},{"key":"203_CR52","doi-asserted-by":"publisher","first-page":"376","DOI":"10.1108\/08876049910282655","volume":"13","author":"AS Mattila","year":"1999","unstructured":"Mattila AS (1999) The role of culture and purchase motivation in service encounter evaluations. J Serv Mark 13:376\u2013389","journal-title":"J Serv Mark"},{"key":"203_CR53","doi-asserted-by":"publisher","unstructured":"Mattila AS (2019) A commentary on cross-cultural research in hospitality & tourism inquiry (invited paper for luminaries special issue of International Journal of Hospitality Management). Int J Hosp Manag 76:10\u201312. https:\/\/doi.org\/10.1016\/j.ijhm.2018.06.007. https:\/\/www.sciencedirect.com\/science\/article\/pii\/S027843191830505X, HOSPITALITY LUMINARIES ISSUE","DOI":"10.1016\/j.ijhm.2018.06.007"},{"key":"203_CR54","unstructured":"Nahm UY, Mooney RJ (2002) Text mining with information extraction. In: Proceedings of the AAAI 2002 Spring Symposium on Mining Answers from Texts and Knowledge Bases, Stanford CA, pp 60\u201367"},{"key":"203_CR55","doi-asserted-by":"crossref","unstructured":"O\u2019Connor B, Balasubramanyan R, Routledge B, Smith N (2010) From tweets to polls: Linking text sentiment to public opinion time series. In: Proceedings of the Fourth International AAAI Conference On Weblogs And Social Media, 11(1-2), p 122-129","DOI":"10.1609\/icwsm.v4i1.14031"},{"issue":"3","key":"203_CR56","first-page":"35","volume":"20","author":"H Oh","year":"1996","unstructured":"Oh H, Parks SC (1996) Customer satisfaction and service quality: a critical review of the literature and research implications for the hospitality industry. Hosp Res J 20(3):35\u201364","journal-title":"Hosp Res J"},{"issue":"3","key":"203_CR57","first-page":"25","volume":"57","author":"RL Oliver","year":"1981","unstructured":"Oliver RL (1981) Measurement and evaluation of satisfaction processes in retail settings. J Retail 57(3):25\u201348","journal-title":"J Retail"},{"key":"203_CR58","unstructured":"Powers D (2011) Evaluation: From precision, recall and F-measure to ROC, informedness, markedness & correlation. Journal Of Machine Learning Technologies 2(1):37\u201363. http:\/\/www.flinders.edu.au\/science_engineering\/fms\/School-CSEM\/publications\/tech_reps-research_artfcts\/TRRA_2007.pdf"},{"key":"203_CR59","doi-asserted-by":"crossref","unstructured":"Rajman M, Besan\u00e7on R (1998) Text mining-knowledge extraction from unstructured textual data. In: Advances in data science and classification. Springer, Berlin, Heidelberg, pp 473\u2013480","DOI":"10.1007\/978-3-642-72253-0_64"},{"issue":"4","key":"203_CR60","doi-asserted-by":"publisher","first-page":"1425","DOI":"10.1016\/j.ipm.2018.04.003","volume":"56","author":"G Ren","year":"2019","unstructured":"Ren G, Hong T (2019) Examining the relationship between specific negative emotions and the perceived helpfulness of online reviews. Inf Process Manag 56(4):1425\u20131438. https:\/\/doi.org\/10.1016\/j.ipm.2018.04.003","journal-title":"Inf Process Manag"},{"key":"203_CR61","doi-asserted-by":"publisher","first-page":"195","DOI":"10.1016\/j.ecolecon.2014.07.019","volume":"107","author":"J Rom\u00e3o","year":"2014","unstructured":"Rom\u00e3o J, Neuts B, Nijkamp P, Shikida A (2014) Determinants of trip choice, satisfaction and loyalty in an eco-tourism destination: a modelling study on the Shiretoko Peninsula, Japan. Ecol Econ 107:195\u2013205. https:\/\/doi.org\/10.1016\/j.ecolecon.2014.07.019","journal-title":"Ecol Econ"},{"issue":"1","key":"203_CR62","doi-asserted-by":"publisher","first-page":"13","DOI":"10.1177\/135676670200800103","volume":"8","author":"C Ryan","year":"2001","unstructured":"Ryan C, Mo X (2001) Chinese visitors to New Zealand\u2014demographics and perceptions. J Vacat Mark 8(1):13\u201327. https:\/\/doi.org\/10.1177\/135676670200800103","journal-title":"J Vacat Mark"},{"issue":"3\u20134","key":"203_CR63","doi-asserted-by":"publisher","first-page":"119","DOI":"10.1300\/J162v04n03_08","volume":"4","author":"T Shanka","year":"2004","unstructured":"Shanka T, Taylor R (2004) An investigation into the perceived importance of service and facility attributes to hotel satisfaction. J Qual Assur Hosp Tour 4(3\u20134):119\u2013134. https:\/\/doi.org\/10.1300\/J162v04n03_08","journal-title":"J Qual Assur Hosp Tour"},{"issue":"3","key":"203_CR64","doi-asserted-by":"publisher","first-page":"279","DOI":"10.1002\/j.1538-7305.1948.tb01338.x","volume":"27","author":"C Shannon","year":"1948","unstructured":"Shannon C (1948) A mathematical theory of communication. Bell Syst Tech J 27(3):279\u2013423. https:\/\/doi.org\/10.1002\/j.1538-7305.1948.tb01338.x","journal-title":"Bell Syst Tech J"},{"key":"203_CR65","volume-title":"The general inquirer: a computer approach to content analysis","author":"PJ Stone","year":"1966","unstructured":"Stone PJ, Dunphy DC, Smith MS (1966) The general inquirer: a computer approach to content analysis. MIT Press, Cambridge"},{"key":"203_CR66","doi-asserted-by":"publisher","first-page":"245","DOI":"10.1016\/j.tourman.2016.03.008","volume":"58","author":"Y Sun","year":"2017","unstructured":"Sun Y, Wei Y, Zhang L (2017) International academic impact of Chinese tourism research: a review based on the analysis of SSCI tourism articles from 2001 to 2012. Tour Manag 58:245\u2013252. https:\/\/doi.org\/10.1016\/j.tourman.2016.03.008","journal-title":"Tour Manag"},{"key":"203_CR67","doi-asserted-by":"crossref","unstructured":"Toutanova K, Manning C (2000) Enriching the knowledge sources used in a maximum entropy part-of-speech tagger. In: Proceedings of the 2000 Joint SIGDAT Conference EMNLP\/VLC, 63-71, 2000","DOI":"10.3115\/1117794.1117802"},{"key":"203_CR68","doi-asserted-by":"crossref","unstructured":"Toutanova K, Klein D, Manning CD, Singer Y (2003) Feature-rich part-of-speech tagging with a cyclic dependency network. In: Proceedings of the 2003 conference of the North American chapter of the association for computational linguistics on human language technology-volume 1. Association for Computational Linguistics, pp 173\u2013180","DOI":"10.3115\/1073445.1073478"},{"issue":"6","key":"203_CR69","doi-asserted-by":"publisher","first-page":"521","DOI":"10.1002\/jtr.726","volume":"11","author":"T Truong","year":"2009","unstructured":"Truong T, King B (2009) An evaluation of satisfaction levels among Chinese tourists in Vietnam. Int J Tour Res 11(6):521\u2013535. https:\/\/doi.org\/10.1002\/jtr.726","journal-title":"Int J Tour Res"},{"issue":"2","key":"203_CR70","doi-asserted-by":"publisher","first-page":"99","DOI":"10.37020\/jgtr.2.2_99","volume":"2","author":"N Tsujimoto","year":"2017","unstructured":"Tsujimoto N (2017) The purchasing behavior of Chinese tourists at popular visiting areas in Japan. J Glob Tour Res 2(2):99\u2013104","journal-title":"J Glob Tour Res"},{"issue":"2","key":"203_CR71","doi-asserted-by":"publisher","first-page":"132","DOI":"10.1080\/19368623.2011.615016","volume":"21","author":"A Uzama","year":"2012","unstructured":"Uzama A (2012) Yokoso! Japan: classifying foreign tourists to Japan for market segmentation. J Hospi Mark Manag 21(2):132\u2013154. https:\/\/doi.org\/10.1080\/19368623.2011.615016","journal-title":"J Hospi Mark Manag"},{"key":"203_CR72","doi-asserted-by":"publisher","first-page":"123","DOI":"10.1016\/j.tourman.2008.04.008","volume":"30","author":"I Vermeulen","year":"2009","unstructured":"Vermeulen I, Seegers D (2009) Tried and tested: the impact of online hotel reviews on consumer consideration. Tour Manag 30:123\u2013127. https:\/\/doi.org\/10.1016\/j.tourman.2008.04.008","journal-title":"Tour Manag"},{"issue":"3","key":"203_CR73","doi-asserted-by":"publisher","first-page":"337","DOI":"10.1016\/S0022-4359(97)90022-1","volume":"73","author":"KF Winsted","year":"1997","unstructured":"Winsted KF (1997) The service experience in two cultures: a behavioral perspective. J Retail 73(3):337\u2013360","journal-title":"J Retail"},{"key":"203_CR74","unstructured":"World Health Organization (2015) WHO global report on trends in prevalence of tobacco smoking 2015. https:\/\/apps.who.int\/iris\/bitstream\/handle\/10665\/156262\/9789241564922_eng.pdf, ISBN: 978-9241564922"},{"issue":"4","key":"203_CR75","doi-asserted-by":"publisher","first-page":"586","DOI":"10.1016\/j.ijhm.2009.03.008","volume":"28","author":"CHJ Wu","year":"2009","unstructured":"Wu CHJ, Liang RD (2009) Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants. Int J Hosp Manag 28(4):586\u2013593. https:\/\/doi.org\/10.1016\/j.ijhm.2009.03.008","journal-title":"Int J Hosp Manag"},{"key":"203_CR76","unstructured":"Xia F (2000) The Part-Of-Speech tagging guidelines for the Penn Chinese Treebank (3.0). Tech. Rep. IRCS Technical Reports Series. 38, Institute for Research in Cognitive Science, University of Pennsylvania, http:\/\/repository.upenn.edu\/ircs_reports\/38"},{"issue":"2","key":"203_CR77","doi-asserted-by":"publisher","first-page":"179","DOI":"10.1016\/j.tourman.2009.02.016","volume":"31","author":"Z Xiang","year":"2010","unstructured":"Xiang Z, Gretzel U (2010) Role of social media in online travel information search. Tour Manag 31(2):179\u2013188. https:\/\/doi.org\/10.1016\/j.tourman.2009.02.016","journal-title":"Tour Manag"},{"key":"203_CR78","doi-asserted-by":"publisher","first-page":"120","DOI":"10.1016\/j.ijhm.2014.10.013","volume":"44","author":"Z Xiang","year":"2015","unstructured":"Xiang Z, Schwartz Z, Gerdes JH, Uysal M (2015) What can big data and text analytics tell us about hotel guest experience and satisfaction? Int J Hosp Manag 44:120\u2013130. https:\/\/doi.org\/10.1016\/j.ijhm.2014.10.013","journal-title":"Int J Hosp Manag"},{"issue":"1","key":"203_CR79","first-page":"11","volume":"2","author":"S Xiumei","year":"2011","unstructured":"Xiumei S, Jinying W (2011) Cultural distance between China and US across GLOBE model and Hofstede model. Int Bus Manag 2(1):11\u201317","journal-title":"Int Bus Manag"},{"key":"203_CR80","doi-asserted-by":"publisher","first-page":"57","DOI":"10.1016\/j.ijhm.2016.03.003","volume":"55","author":"X Xu","year":"2016","unstructured":"Xu X, Li Y (2016) The antecedents of customer satisfaction and dissatisfaction toward various types of hotels: a text mining approach. Int J Hosp Manag 55:57\u201369. https:\/\/doi.org\/10.1016\/j.ijhm.2016.03.003","journal-title":"Int J Hosp Manag"},{"issue":"4","key":"203_CR81","doi-asserted-by":"publisher","first-page":"433","DOI":"10.1177\/0047287513500391","volume":"53","author":"Y Yang","year":"2014","unstructured":"Yang Y, Pan B, Song H (2014) Predicting hotel demand using destination marketing organization's web traffic data. J Travel Res 53(4):433\u2013447. https:\/\/doi.org\/10.1177\/0047287513500391","journal-title":"J Travel Res"},{"issue":"1","key":"203_CR82","doi-asserted-by":"publisher","first-page":"180","DOI":"10.1016\/j.ijhm.2008.06.011","volume":"28","author":"Q Ye","year":"2009","unstructured":"Ye Q, Law R, Gu B (2009) The impact of online user reviews on hotel room sales. Int J Hosp Manag 28(1):180\u2013182. https:\/\/doi.org\/10.1016\/j.ijhm.2008.06.011","journal-title":"Int J Hosp Manag"},{"key":"203_CR83","doi-asserted-by":"crossref","unstructured":"Zeman D, Popel M, Straka M, Haji\u010d J, Nivre J, Ginter F, Luotolahti J, Pyysalo S, Petrov S, Potthast M, Tyers F, Badmaeva E, G\u00f6k\u0131rmak M, Nedoluzhko A, Cinkov\u00e1 S, Haji\u010d J Jr, Hlav\u00e1\u010dov\u00e1 J, Kettnerov\u00e1 V, Ure\u0161ov\u00e1 Z, Kanerva J, Ojala S, Missil\u00e4 A, Manning C, Schuster S, Reddy S, Taji D, Habash N, Leung H, de\u00a0Marneffe MC, Sanguinetti M, Simi M, Kanayama H, de\u00a0Paiva V, Droganova K, Mart\u00ednez Alonso H, \u00c7\u00f6ltekin c, Sulubacak U, Uszkoreit H, Macketanz V, Burchardt A, Harris K, Marheinecke K, Rehm G, Kayadelen T, Attia M, Elkahky A, Yu Z, Pitler E, Lertpradit S, Mandl M, Kirchner J, Fernandez Alcalde H, Strnadov\u00e1 J, Banerjee E, Manurung R, Stella A, Shimada A, Kwak S, Mendon\u00e7a G, Lando T, Nitisaroj R, Li J (2018) CoNLL 2018 shared task: Multilingual parsing from raw text to universal dependencies. In: Proceedings of the CoNLL 2018 Shared Task: Multilingual parsing from raw text to universal dependencies, pp 1\u201321","DOI":"10.18653\/v1\/K17-3001"},{"key":"203_CR84","doi-asserted-by":"publisher","unstructured":"Zhang H, Yu Z, Xu M, Shi Y (2011) Feature-level sentiment analysis for Chinese product reviews. In: Proceedings of the 2011 3rd International Conference on computer research and development, vol\u00a02, pp 135\u2013140. https:\/\/doi.org\/10.1109\/iccrd.2011.5764099","DOI":"10.1109\/iccrd.2011.5764099"},{"key":"203_CR85","doi-asserted-by":"publisher","DOI":"10.1093\/ntr\/ntz020","author":"M Zhang","year":"2019","unstructured":"Zhang M, Liu S, Yang L, Jiang Y, Huang Z, Zhao Z, Deng Q, Li Y, Zhou M, Wang L et al (2019) Prevalence of smoking and knowledge about the smoking hazards among 170,000 Chinese adults: a nationally representative survey in 2013\u20132014. Nicotine Tob Res. https:\/\/doi.org\/10.1093\/ntr\/ntz020","journal-title":"Nicotine Tob Res"},{"key":"203_CR86","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.ijhm.2013.12.004","volume":"38","author":"L Zhou","year":"2014","unstructured":"Zhou L, Ye S, Pearce PL, Wu MY (2014) Refreshing hotel satisfaction studies by reconfiguring customer review data. Int J Hosp Manag 38:1\u201310. https:\/\/doi.org\/10.1016\/j.ijhm.2013.12.004","journal-title":"Int J Hosp Manag"}],"container-title":["Information Technology & Tourism"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s40558-021-00203-8.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s40558-021-00203-8\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s40558-021-00203-8.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,12,30]],"date-time":"2022-12-30T02:16:28Z","timestamp":1672366588000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s40558-021-00203-8"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,6,6]]},"references-count":86,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2021,9]]}},"alternative-id":["203"],"URL":"https:\/\/doi.org\/10.1007\/s40558-021-00203-8","relation":{},"ISSN":["1098-3058","1943-4294"],"issn-type":[{"value":"1098-3058","type":"print"},{"value":"1943-4294","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,6,6]]},"assertion":[{"value":"24 October 2019","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"16 April 2021","order":2,"name":"revised","label":"Revised","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"17 May 2021","order":3,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"6 June 2021","order":4,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"None.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Conflict of interest"}}]}}