{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,21]],"date-time":"2026-02-21T02:15:24Z","timestamp":1771640124135,"version":"3.50.1"},"reference-count":74,"publisher":"Springer Science and Business Media LLC","issue":"4","license":[{"start":{"date-parts":[[2021,10,12]],"date-time":"2021-10-12T00:00:00Z","timestamp":1633996800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2021,10,12]],"date-time":"2021-10-12T00:00:00Z","timestamp":1633996800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Inf Technol Tourism"],"published-print":{"date-parts":[[2021,12]]},"DOI":"10.1007\/s40558-021-00213-6","type":"journal-article","created":{"date-parts":[[2021,10,13]],"date-time":"2021-10-13T01:47:35Z","timestamp":1634089655000},"page":"611-632","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":22,"title":["Promotion of urban tourism: insights into user engagement on social media"],"prefix":"10.1007","volume":"23","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-6580-2421","authenticated-orcid":false,"given":"Mar\u00eda","family":"Bonilla-Quijada","sequence":"first","affiliation":[]},{"given":"Juan","family":"Tugores-Ques","sequence":"additional","affiliation":[]},{"given":"Josep Llu\u00eds","family":"Olmo Arriaga","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2021,10,12]]},"reference":[{"issue":"3","key":"213_CR1","doi-asserted-by":"publisher","first-page":"185","DOI":"10.1080\/20932685.2018.1463859","volume":"9","author":"D Acuti","year":"2018","unstructured":"Acuti D, Mazzoli V, Donvito R, Chan P (2018) An Instagram content analysis for city branding in London and Florence. J Glob Fash Market 9(3):185\u2013204. https:\/\/doi.org\/10.1080\/20932685.2018.1463859","journal-title":"J Glob Fash Market"},{"key":"213_CR2","doi-asserted-by":"publisher","first-page":"144","DOI":"10.1016\/j.ijhm.2018.05.020","volume":"75","author":"J Ahn","year":"2018","unstructured":"Ahn J, Back KJ (2018) Antecedents and consequences of customer brand engagement in integrated resorts. Int J Hosp Manag 75:144\u2013152. https:\/\/doi.org\/10.1016\/j.ijhm.2018.05.020","journal-title":"Int J Hosp Manag"},{"key":"213_CR3","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2019.01.016","author":"R Algharabat","year":"2020","unstructured":"Algharabat R, Rana NP, Alalwan AA, Baabdullah A, Gupta A (2020) Investigating the antecedents of customer brand engagement and consumer-based brand equity in social media. J Retail Consum Serv. https:\/\/doi.org\/10.1016\/j.jretconser.2019.01.016","journal-title":"J Retail Consum Serv"},{"issue":"2","key":"213_CR4","doi-asserted-by":"publisher","first-page":"196","DOI":"10.1080\/15213269.2017.1416296","volume":"22","author":"S Alhabash","year":"2019","unstructured":"Alhabash S, Almutairi N, Lou C, Kim W (2019) Pathways to virality: psychophysiological responses preceding likes, shares, comments, and status updates on Facebook. Media Psychol 22(2):196\u2013216. https:\/\/doi.org\/10.1080\/15213269.2017.1416296","journal-title":"Media Psychol"},{"key":"213_CR5","doi-asserted-by":"publisher","first-page":"126","DOI":"10.1016\/j.tourman.2014.02.015","volume":"44","author":"N Balomenou","year":"2014","unstructured":"Balomenou N, Garrod B (2014) Using volunteer-employed photography to inform tourism planning decisions: a study of St David\u2019s Peninsula, Wales. Tour Manag 44:126\u2013139. https:\/\/doi.org\/10.1016\/j.tourman.2014.02.015","journal-title":"Tour Manag"},{"key":"213_CR6","doi-asserted-by":"publisher","first-page":"201","DOI":"10.1016\/j.tourman.2018.08.014","volume":"70","author":"N Balomenou","year":"2019","unstructured":"Balomenou N, Garrod B (2019) Photographs in tourism research: prejudice, power, performance and participant-generated images. Tour Manag 70:201\u2013217. https:\/\/doi.org\/10.1016\/j.tourman.2018.08.014","journal-title":"Tour Manag"},{"key":"213_CR7","unstructured":"Barbe D, Neuburger L, Pennington-Gray L (2020) Follow us on Instagram! Understanding the driving force behind following travel accounts on Instagram. E-Rev Tour Res 17(4):592\u2013609. https:\/\/ertr-ojs-tamu.tdl.org\/ertr\/index.php\/ertr\/article\/view\/543 (Accessed 14 Sept 2021)."},{"issue":"2","key":"213_CR8","doi-asserted-by":"publisher","first-page":"182","DOI":"10.1002\/jtr.2327","volume":"22","author":"R Bravo","year":"2019","unstructured":"Bravo R, Catal\u00e1n S, Pina JM (2019) Intergenerational differences in customer engagement behaviours: an analysis of social tourism websites. Int J Tour Res 22(2):182\u2013191. https:\/\/doi.org\/10.1002\/jtr.2327","journal-title":"Int J Tour Res"},{"key":"213_CR9","doi-asserted-by":"publisher","first-page":"105","DOI":"10.1016\/j.jbusres.2011.07.029","volume":"66","author":"RJ Brodie","year":"2013","unstructured":"Brodie RJ, Ilic A, Juric B, Hollebeek L (2013) Consumer engagement in a virtual brand community: an exploratory analysis. J Bus Res 66:105\u2013114. https:\/\/doi.org\/10.1016\/j.jbusres.2011.07.029","journal-title":"J Bus Res"},{"key":"213_CR04","doi-asserted-by":"crossref","first-page":"241","DOI":"10.1007\/978-3-319-14343-9_18","volume-title":"Information and communication technologies in tourism 2015","author":"D Buhalis","year":"2015","unstructured":"Buhalis D, Mamalakis E (2015) Social media return on investment and performance evaluation in the hotel industry context. In: Information and communication technologies in tourism 2015. Springer, Cham, pp 241\u2013253"},{"key":"213_CR10","unstructured":"Capolupo N, Giampaola V, Piscopo G (2020) The \u2018Dark Power\u2019of Instagram: prospects and threats for tourism organisations. Int J Islands Res 1(1):7. https:\/\/arrow.tudublin.ie\/ijir\/vol1\/iss1\/7 (Accessed 14 Sept 2021)."},{"key":"213_CR11","doi-asserted-by":"publisher","first-page":"149","DOI":"10.1016\/j.jretconser.2017.10.002","volume":"46","author":"J Carlson","year":"2019","unstructured":"Carlson J, Rahman MM, Taylor A, Voola R (2019) Feel the VIBE: examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media. J Retail Consum Serv 46:149\u2013162. https:\/\/doi.org\/10.1016\/j.jretconser.2017.10.002","journal-title":"J Retail Consum Serv"},{"key":"213_CR02","doi-asserted-by":"publisher","first-page":"510","DOI":"10.1016\/j.jbusres.2018.07.005","volume":"117","author":"LV Casal\u00f3","year":"2020","unstructured":"Casal\u00f3 LV, Flavi\u00e1n C, Ib\u00e1\u00f1ez-S\u00e1nchez S (2020) Influencers on Instagram: antecedents and consequences of opinion leadership. J Bus Res 117:510\u2013519","journal-title":"J Bus Res"},{"key":"213_CR12","doi-asserted-by":"publisher","DOI":"10.1016\/j.jdmm.2019.100402","volume":"15","author":"R Chen","year":"2020","unstructured":"Chen R, Zhou Z, Zhan G, Zhou N (2020) The impact of destination brand authenticity and destination brand self-congruence on tourist loyalty: the mediating role of destination brand engagement. J Destin Mark Manag 15:100402. https:\/\/doi.org\/10.1016\/j.jdmm.2019.100402","journal-title":"J Destin Mark Manag"},{"issue":"1","key":"213_CR13","doi-asserted-by":"publisher","first-page":"118","DOI":"10.1016\/j.tourman.2006.03.002","volume":"28","author":"S Choi","year":"2007","unstructured":"Choi S, Lehto XY, Morrison AM (2007) Destination image representation on the web: content analysis of Macau travel related websites. Tour Manag 28(1):118\u2013129. https:\/\/doi.org\/10.1016\/j.tourman.2006.03.002","journal-title":"Tour Manag"},{"key":"213_CR14","doi-asserted-by":"publisher","first-page":"150","DOI":"10.1016\/j.jdmm.2017.05.004","volume":"11","author":"AS de Rosa","year":"2019","unstructured":"de Rosa AS, Bocci E, Dryjanska L (2019) Social representations of the European capitals and destination e-branding via multi-channel web communication. J Destin Mark Manag 11:150\u2013165. https:\/\/doi.org\/10.1016\/j.jdmm.2017.05.004","journal-title":"J Destin Mark Manag"},{"key":"213_CR15","doi-asserted-by":"publisher","unstructured":"Dogra J, Kale SS (2020) Network analysis of destination management organization smart tourism ecosystem (STE) for e-branding and marketing of tourism destinations. in\u00a0handbook of research on social media applications for the tourism and hospitality sector: 1\u201316. IGI Global. https:\/\/doi.org\/10.4018\/978-1-7998-1947-9.ch001","DOI":"10.4018\/978-1-7998-1947-9.ch001"},{"key":"213_CR03","doi-asserted-by":"publisher","first-page":"48","DOI":"10.1016\/j.chb.2018.07.030","volume":"89","author":"A Erz","year":"2018","unstructured":"Erz A, Marder B, Osadchaya E (2018) Hashtags: motivational drivers, their use, and differences between influencers and followers. Comput Hum Behav 89:48\u201360","journal-title":"Comput Hum Behav"},{"key":"213_CR16","doi-asserted-by":"publisher","unstructured":"Femenia-Serra F, Gretzel U (2020) Influencer marketing for tourism destinations: lessons from a mature destination. In: Information and communication technologies in tourism. Springer, Cham, pp 65\u201378. https:\/\/doi.org\/10.1007\/978-3-030-36737-4_6","DOI":"10.1007\/978-3-030-36737-4_6"},{"issue":"1","key":"213_CR17","doi-asserted-by":"publisher","first-page":"165","DOI":"10.1108\/TR-07-2019-0311","volume":"75","author":"A Fyall","year":"2019","unstructured":"Fyall A, Garrod B (2019) Destination management: a perspective article. Tour Rev 75(1):165\u2013169. https:\/\/doi.org\/10.1108\/TR-07-2019-0311","journal-title":"Tour Rev"},{"key":"213_CR18","doi-asserted-by":"publisher","DOI":"10.1016\/j.tmp.2020.100636","volume":"34","author":"MM G\u00e1lvez-Rodr\u00edguez","year":"2020","unstructured":"G\u00e1lvez-Rodr\u00edguez MM, Alonso-Ca\u00f1adas J, Haro-de-Rosario A, Caba-P\u00e9rez C (2020) Exploring best practices for online engagement via Facebook with local destination management organisations (DMOs) in Europe: a longitudinal analysis. Tour Manag Perspect 34:100636. https:\/\/doi.org\/10.1016\/j.tmp.2020.100636","journal-title":"Tour Manag Perspect"},{"issue":"1","key":"213_CR20","doi-asserted-by":"publisher","first-page":"61","DOI":"10.1007\/s40558-017-0097-0","volume":"18","author":"J Ge","year":"2018","unstructured":"Ge J, Gretzel U (2018) Impact of humour on firm-initiated social media conversations. Inf Technol Tour 18(1):61\u201383. https:\/\/doi.org\/10.1007\/s40558-017-0097-0","journal-title":"Inf Technol Tour"},{"key":"213_CR21","doi-asserted-by":"publisher","first-page":"306","DOI":"10.1016\/j.tourman.2018.12.007","volume":"72","author":"S Giglio","year":"2019","unstructured":"Giglio S, Bertacchini F, Bilotta E, Pantano P (2019) Using social media to identify tourism attractiveness in six Italian cities. Tour Manag 72:306\u2013312. https:\/\/doi.org\/10.1016\/j.tourman.2018.12.007","journal-title":"Tour Manag"},{"key":"213_CR22","unstructured":"Gunn C (1972) Vacationscape: designing tourist regions. Taylor and Francis. ISBN 1-56032-520-8"},{"key":"213_CR23","doi-asserted-by":"publisher","first-page":"597","DOI":"10.1016\/j.tourman.2016.09.015","volume":"59","author":"P Harrigan","year":"2018","unstructured":"Harrigan P, Evers U, Miles M, Daly T (2018) Customer engagement with tourism social media brands. Tour Manag 59:597\u2013609. https:\/\/doi.org\/10.1016\/j.tourman.2016.09.015","journal-title":"Tour Manag"},{"issue":"3","key":"213_CR24","doi-asserted-by":"publisher","first-page":"211","DOI":"10.1080\/13683500.2012.662215","volume":"16","author":"S Hays","year":"2013","unstructured":"Hays S, Page SJ, Buhalis D (2013) Social media as a destination marketing tool: its use by national tourism organisations. Curr Issue Tour 16(3):211\u2013239. https:\/\/doi.org\/10.1080\/13683500.2012.662215","journal-title":"Curr Issue Tour"},{"issue":"7\u20138","key":"213_CR25","doi-asserted-by":"publisher","first-page":"716","DOI":"10.1080\/0267257X.2019.1599990","volume":"35","author":"A Helme-Guizon","year":"2019","unstructured":"Helme-Guizon A, Magnoni F (2019) Consumer brand engagement and its social side on brand-hosted social media: how do they contribute to brand loyalty? J Mark Manag 35(7\u20138):716\u2013741. https:\/\/doi.org\/10.1080\/0267257X.2019.1599990","journal-title":"J Mark Manag"},{"key":"213_CR26","doi-asserted-by":"publisher","first-page":"89","DOI":"10.1016\/j.indmarman.2017.11.016","volume":"81","author":"LD Hollebeek","year":"2019","unstructured":"Hollebeek LD (2019) Developing business customer engagement through social media engagement-platforms: an integrative SD logic\/RBV-informed model. Ind Mark Manag 81:89\u201398. https:\/\/doi.org\/10.1016\/j.indmarman.2017.11.016","journal-title":"Ind Mark Manag"},{"issue":"1","key":"213_CR27","doi-asserted-by":"publisher","first-page":"161","DOI":"10.1007\/s11747-016-0494-5","volume":"47","author":"LD Hollebeek","year":"2019","unstructured":"Hollebeek LD, Srivastava RK, Chen T (2019) SD logic\u2013informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM. J Acad Mark Sci 47(1):161\u2013185. https:\/\/doi.org\/10.1007\/s11747-016-0494-5","journal-title":"J Acad Mark Sci"},{"key":"213_CR28","doi-asserted-by":"publisher","first-page":"40","DOI":"10.1016\/j.indmarman.2019.02.022","volume":"86","author":"SH Hsiao","year":"2020","unstructured":"Hsiao SH, Wang YY, Wang T, Kao TW (2020) How social media shapes the fashion industry: the spillover effects between private labels and national brands. Ind Mark Manag 86:40\u201351. https:\/\/doi.org\/10.1016\/j.indmarman.2019.02.022","journal-title":"Ind Mark Manag"},{"key":"213_CR29","doi-asserted-by":"publisher","DOI":"10.1016\/j.jdmm.2020.100413","volume":"16","author":"R Huerta-\u00c1lvarez","year":"2020","unstructured":"Huerta-\u00c1lvarez R, Cambra-Fierro JJ, Fuentes-Blasco M (2020) The interplay between social media communication, brand equity and brand engagement in tourist destinations: an analysis in an emerging economy. J Destin Mark Manag 16:100413. https:\/\/doi.org\/10.1016\/j.jdmm.2020.100413","journal-title":"J Destin Mark Manag"},{"issue":"4","key":"213_CR30","doi-asserted-by":"publisher","first-page":"291","DOI":"10.1007\/s40558-015-0045-9","volume":"15","author":"A Huertas","year":"2016","unstructured":"Huertas A, Marine-Roig E (2016) User reactions to destination brand contents in social media. Inf Technol Tour 15(4):291\u2013315. https:\/\/doi.org\/10.1007\/s40558-015-0045-9","journal-title":"Inf Technol Tour"},{"issue":"7","key":"213_CR31","doi-asserted-by":"publisher","first-page":"2793","DOI":"10.3390\/su12072793","volume":"12","author":"PP Iglesias-S\u00e1nchez","year":"2020","unstructured":"Iglesias-S\u00e1nchez PP, Correia MB, Jambrino-Maldonado C, de las Heras-Pedrosa C (2020) Instagram as a co-creation space for tourist destination image-building: algarve and costa del sol case studies. Sustainability 12(7):2793. https:\/\/doi.org\/10.3390\/su12072793","journal-title":"Sustainability"},{"key":"213_CR32","doi-asserted-by":"publisher","unstructured":"John L, Emrich O, Gupta S, Norton M (2017) Does liking lead to loving? The impact of joining a brand social network on marketing outcomes. J Mark Res 54(1). https:\/\/doi.org\/10.1509\/jmr.14.0237","DOI":"10.1509\/jmr.14.0237"},{"issue":"3","key":"213_CR01","doi-asserted-by":"publisher","first-page":"108","DOI":"10.1093\/jcmc\/zmz003","volume":"24","author":"BK Johnson","year":"2019","unstructured":"Johnson BK, Potocki B, Veldhuis J (2019) Is that my friend or an advert? The effectiveness of Instagram native advertisements posing as social posts. J Comput Mediat Commun 24(3):108\u2013125","journal-title":"J Comput Mediat Commun"},{"issue":"3","key":"213_CR33","doi-asserted-by":"publisher","first-page":"273","DOI":"10.1509\/jmr.14.0237","volume":"3","author":"P Kanje","year":"2020","unstructured":"Kanje P, Charles G, Tumsifu E, Mossberg L, Andersson T (2020) Customer engagement and eWOM in tourism. J Hosp Tour Insights 3(3):273\u2013289. https:\/\/doi.org\/10.1509\/jmr.14.0237","journal-title":"J Hosp Tour Insights"},{"key":"213_CR34","doi-asserted-by":"publisher","first-page":"60","DOI":"10.1016\/j.chb.2018.08.046","volume":"90","author":"MJ Kim","year":"2019","unstructured":"Kim MJ, Lee CK, Contractor NS (2019) Seniors\u2019 usage of mobile social network sites: applying theories of innovation diffusion and uses and gratifications. Comput Hum Behav 90:60\u201373. https:\/\/doi.org\/10.1016\/j.chb.2018.08.046","journal-title":"Comput Hum Behav"},{"key":"213_CR35","doi-asserted-by":"publisher","first-page":"358","DOI":"10.1016\/j.sbspro.2015.01.1211","volume":"175","author":"A Kir\u00e1\u013eov\u00e1","year":"2015","unstructured":"Kir\u00e1\u013eov\u00e1 A, Pavl\u00ed\u010deka A (2015) Development of social media strategies in tourism destination. Procedia Soc Behav Sci 175:358\u2013366. https:\/\/doi.org\/10.1016\/j.sbspro.2015.01.1211","journal-title":"Procedia Soc Behav Sci"},{"key":"213_CR36","doi-asserted-by":"crossref","unstructured":"Kladou S, Mavragani E (2016) A social media approach to evaluating heritage destination perceptions: the case of Istanbul. Heritage tourism destinations: preservation, communication and development. CAB International, Wallingford; CABI, Boston, pp 91\u2013104","DOI":"10.1079\/9781780646770.0091"},{"issue":"4","key":"213_CR37","doi-asserted-by":"publisher","first-page":"538","DOI":"10.1016\/j.ijresmar.2018.08.002","volume":"35","author":"J Klostermann","year":"2018","unstructured":"Klostermann J, Plumeyer A, B\u00f6ger D, Decker R (2018) Extracting brand information from social networks: integrating image, text, and social tagging data. Int J Res Mark 35(4):538\u2013556. https:\/\/doi.org\/10.1016\/j.ijresmar.2018.08.002","journal-title":"Int J Res Mark"},{"key":"213_CR38","unstructured":"Knoema (2019) Berlin\u2014number of arrivals at tourist accommodation establishments. https:\/\/knoema.es\/atlas\/Alemania\/Berlin\/Number-of-arrivals (Accessed 01 Apr 2019)"},{"key":"213_CR39","doi-asserted-by":"publisher","first-page":"91","DOI":"10.1016\/j.diin.2019.03.005","volume":"29","author":"EK Kouokam","year":"2019","unstructured":"Kouokam EK, Dirik AE (2019) PRNU-based source device attribution for YouTube videos. Digit Investig 29:91\u2013100. https:\/\/doi.org\/10.1016\/j.diin.2019.03.005","journal-title":"Digit Investig"},{"key":"213_CR40","doi-asserted-by":"publisher","unstructured":"Kursuncu U, Gaur M, Lokala U, Thirunarayan K, Sheth A, Arpinar IB (2019) Predictive analysis on twitter: techniques and applications. In: Emerging research challenges and opportunities in computational social network analysis and mining. Springer, Cham, pp 67\u2013104. https:\/\/doi.org\/10.1007\/978-3-319-94105-9_4","DOI":"10.1007\/978-3-319-94105-9_4"},{"issue":"11","key":"213_CR41","doi-asserted-by":"publisher","first-page":"5105","DOI":"10.1287\/mnsc.2017.2902","volume":"64","author":"D Lee","year":"2018","unstructured":"Lee D, Hosanagar K, Nair HS (2018) Advertising content and consumer engagement on social media: evidence from Facebook. Manag Sci 64(11):5105\u20135131. https:\/\/doi.org\/10.1287\/mnsc.2017.2902","journal-title":"Manag Sci"},{"issue":"3","key":"213_CR42","doi-asserted-by":"publisher","first-page":"197","DOI":"10.1177\/1356766712449366","volume":"18","author":"Y Lim","year":"2012","unstructured":"Lim Y, Chung Y, Weaver PA (2012) The impact of social media on destination branding: consumer-generated videos versus destination marketer-generated videos. J Vacat Mark 18(3):197\u2013206. https:\/\/doi.org\/10.1177\/1356766712449366","journal-title":"J Vacat Mark"},{"key":"213_CR56","unstructured":"Lonely Planet (2020) Las ciudades de Europa m\u00e1s visitadas. https:\/\/www.lonelyplanet.es\/blog\/las-ciudades-de-europa-mas-visitadas (Accessed 03 Apr 2019)"},{"issue":"2","key":"213_CR43","doi-asserted-by":"publisher","first-page":"102","DOI":"10.1080\/10548408.2017.1350249","volume":"35","author":"Y Lu","year":"2018","unstructured":"Lu Y, Chen Z, Law R (2018) Mapping the progress of social media research in hospitality and tourism management from 2004 to 2014. J Travel Tour Mark 35(2):102\u2013118. https:\/\/doi.org\/10.1080\/10548408.2017.1350249","journal-title":"J Travel Tour Mark"},{"key":"213_CR44","doi-asserted-by":"publisher","first-page":"101","DOI":"10.1016\/j.ijinfomgt.2018.12.020","volume":"47","author":"CC Lu","year":"2019","unstructured":"Lu CC, Wu L, Hsiao WH (2019) Developing customer product loyalty through mobile advertising: affective and cognitive perspectives. Int J Inf Manag 47:101\u2013111. https:\/\/doi.org\/10.1016\/j.ijinfomgt.2018.12.020","journal-title":"Int J Inf Manag"},{"key":"213_CR45","doi-asserted-by":"publisher","first-page":"280","DOI":"10.1016\/j.tourman.2016.12.012","volume":"60","author":"AH Mak","year":"2017","unstructured":"Mak AH (2017) Online destination image: comparing national tourism organisation\u2019s and tourists\u2019 perspectives. Tour Manag 60:280\u2013297. https:\/\/doi.org\/10.1016\/j.tourman.2016.12.012","journal-title":"Tour Manag"},{"key":"213_CR46","doi-asserted-by":"publisher","first-page":"312","DOI":"10.1016\/j.jdmm.2017.06.003","volume":"8","author":"M Mariani","year":"2018","unstructured":"Mariani M, Mura M, Di Felice M (2018) The determinants of Facebook social engagement for national tourism organizations\u2019 Facebook pages: a quantitative approach. J Destin Mark Manag 8:312\u2013325. https:\/\/doi.org\/10.1016\/j.jdmm.2017.06.003","journal-title":"J Destin Mark Manag"},{"issue":"6","key":"213_CR47","doi-asserted-by":"publisher","first-page":"789","DOI":"10.1177\/0047287513481272","volume":"52","author":"N Michaelidou","year":"2013","unstructured":"Michaelidou N, Siamagka NT, Moraes C, Micevski M (2013) Do marketers use visual representations of destinations that tourists value? Comparing visitors\u2019 image of a destination with marketer-controlled images online. J Travel Res 52(6):789\u2013804. https:\/\/doi.org\/10.1177\/0047287513481272","journal-title":"J Travel Res"},{"key":"213_CR48","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-05182-6","volume-title":"Social media marketing in tourism and hospitality","author":"R Minazzi","year":"2015","unstructured":"Minazzi R (2015) Social media marketing in tourism and hospitality. Springer International Publishing, New York. https:\/\/doi.org\/10.1007\/978-3-319-05182-6"},{"issue":"1","key":"213_CR49","doi-asserted-by":"publisher","first-page":"343","DOI":"10.1108\/IJCHM-07-2016-0340","volume":"30","author":"S Moro","year":"2018","unstructured":"Moro S, Rita P (2018) Brand strategies in social media in hospitality and tourism. Int J Contemp Hosp Manag 30(1):343\u2013364. https:\/\/doi.org\/10.1108\/IJCHM-07-2016-0340","journal-title":"Int J Contemp Hosp Manag"},{"issue":"1","key":"213_CR50","doi-asserted-by":"publisher","first-page":"23","DOI":"10.1108\/IJCST-03-2018-0032","volume":"32","author":"Y Na","year":"2019","unstructured":"Na Y, Kim J (2019) Sensibility and response keywords of users according to posting types of fashion Instagram: Focused on Koreans\u2019 fashion brands. Int J Cloth Sci Technol 32(1):23\u201336. https:\/\/doi.org\/10.1108\/IJCST-03-2018-0032","journal-title":"Int J Cloth Sci Technol"},{"key":"213_CR51","doi-asserted-by":"publisher","first-page":"60","DOI":"10.1016\/j.annals.2017.05.002","volume":"65","author":"Y Narangajavana","year":"2017","unstructured":"Narangajavana Y, Fiol LJC, Tena M\u00c1M, Artola RMR, Garc\u00eda JS (2017) The influence of social media in creating expectations. An empirical study for a tourist destination. Ann Tour Res 65:60\u201370. https:\/\/doi.org\/10.1016\/j.annals.2017.05.002","journal-title":"Ann Tour Res"},{"issue":"1","key":"213_CR52","doi-asserted-by":"publisher","first-page":"82","DOI":"10.1108\/JFMM-01-2018-0012","volume":"23","author":"J Nash","year":"2019","unstructured":"Nash J (2019) Exploring how social media platforms influence fashion consumer decisions in the UK retail sector. J Fash Mark Manag 23(1):82\u2013103. https:\/\/doi.org\/10.1108\/JFMM-01-2018-0012","journal-title":"J Fash Mark Manag"},{"key":"213_CR53","doi-asserted-by":"publisher","first-page":"168","DOI":"10.1016\/j.jocs.2018.09.006","volume":"28","author":"M Nilashi","year":"2018","unstructured":"Nilashi M, Ibrahim O, Yadegaridehkordi E, Samad S, Akbari E, Alizadeh A (2018) Travelers\u2019 decision making using online review in social network sites: a case on TripAdvisor. J Comput Sci 28:168\u2013179. https:\/\/doi.org\/10.1016\/j.jocs.2018.09.006","journal-title":"J Comput Sci"},{"key":"213_CR54","doi-asserted-by":"publisher","DOI":"10.1108\/JPBM-11-2018-2097","author":"P Parihar","year":"2020","unstructured":"Parihar P, Dawra J (2020) The role of customer engagement in travel services. J Prod Brand Manag. https:\/\/doi.org\/10.1108\/JPBM-11-2018-2097","journal-title":"J Prod Brand Manag"},{"key":"213_CR55","doi-asserted-by":"publisher","first-page":"103","DOI":"10.1016\/j.annals.2018.09.001","volume":"73","author":"D Pa\u00fcl i Agust\u00ed","year":"2018","unstructured":"Pa\u00fcl i Agust\u00ed D (2018) Characterizing the location of tourist images in cities. Differences in user-generated images (Instagram), official tourist brochures and travel guides. Ann Tour Res 73:103\u2013115. https:\/\/doi.org\/10.1016\/j.annals.2018.09.001","journal-title":"Ann Tour Res"},{"issue":"4","key":"213_CR57","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1080\/13032917.2019.1650289","volume":"30","author":"RA Rather","year":"2019","unstructured":"Rather RA, Camilleri MA (2019) The effects of service quality and consumer-brand value congruity on hospitality brand loyalty. Anatolia 30(4):1\u201313. https:\/\/doi.org\/10.1080\/13032917.2019.1650289","journal-title":"Anatolia"},{"key":"213_CR58","doi-asserted-by":"publisher","first-page":"20","DOI":"10.1016\/j.intmar.2019.06.003","volume":"49","author":"R Rietveld","year":"2020","unstructured":"Rietveld R, van Dolen W, Mazloom M, Worring M (2020) What you feel, is what you like influence of message appeals on customer engagement on Instagram. J Interact Mark 49:20\u201353. https:\/\/doi.org\/10.1016\/j.intmar.2019.06.003","journal-title":"J Interact Mark"},{"issue":"2","key":"213_CR59","doi-asserted-by":"publisher","first-page":"253","DOI":"10.1108\/00251741211203551","volume":"50","author":"CM Sashi","year":"2012","unstructured":"Sashi CM (2012) Customer engagement, buyer\u2013seller relationships, and social media. Manag Decis 50(2):253\u2013272. https:\/\/doi.org\/10.1108\/00251741211203551","journal-title":"Manag Decis"},{"issue":"3","key":"213_CR60","doi-asserted-by":"publisher","first-page":"203","DOI":"10.1007\/s12525-015-0209-7","volume":"26","author":"CD Schultz","year":"2016","unstructured":"Schultz CD (2016) Insights from consumer interactions on a social networking site: findings from six apparel retail brands. Electron Mark 26(3):203\u2013217. https:\/\/doi.org\/10.1007\/s12525-015-0209-7","journal-title":"Electron Mark"},{"key":"213_CR61","unstructured":"Statista (2020). Number of Instagram users worldwide from 2016 to 2023 (in millions). https:\/\/www.statista.com\/statistics\/183585\/instagram-number-of-global-users\/ (Accessed 16 Dec 2020)"},{"key":"213_CR62","doi-asserted-by":"publisher","first-page":"590","DOI":"10.1016\/j.tourman.2012.08.006","volume":"36","author":"S Stepchenkova","year":"2013","unstructured":"Stepchenkova S, Zhan F (2013) Visual destination images of Peru: comparative content analysis of DMO and user-generated photography. Tour Manag 36:590\u2013601. https:\/\/doi.org\/10.1016\/j.tourman.2012.08.006","journal-title":"Tour Manag"},{"key":"213_CR63","doi-asserted-by":"publisher","first-page":"321","DOI":"10.1016\/j.tourman.2013.12.011","volume":"42","author":"B Taheri","year":"2014","unstructured":"Taheri B, Jafari A, O\u2019Gorman K (2014) Keeping your audience: presenting a visitor engagement scale. Tour Manag 42:321\u2013329. https:\/\/doi.org\/10.1016\/j.tourman.2013.12.011","journal-title":"Tour Manag"},{"key":"213_CR64","doi-asserted-by":"publisher","DOI":"10.1016\/j.annals.2019.102747","volume":"79","author":"J Villamediana","year":"2019","unstructured":"Villamediana J, K\u00fcster I, Vila N (2019) Destination engagement on Facebook: time and seasonality. Ann Tour Res 79:102747. https:\/\/doi.org\/10.1016\/j.annals.2019.102747","journal-title":"Ann Tour Res"},{"key":"213_CR65","doi-asserted-by":"publisher","first-page":"148","DOI":"10.1016\/j.tourman.2019.04.022","volume":"75","author":"S Vinyals-Mirabent","year":"2019","unstructured":"Vinyals-Mirabent S, Kavaratzis M, Fern\u00e1ndez-Cavia J (2019) The role of functional associations in building destination brand personality: when official websites do the talking. Tour Manag 75:148\u2013155. https:\/\/doi.org\/10.1016\/j.tourman.2019.04.022","journal-title":"Tour Manag"},{"issue":"4","key":"213_CR66","doi-asserted-by":"publisher","first-page":"401","DOI":"10.2753\/MTP1069-6679220404","volume":"22","author":"SD Vivek","year":"2014","unstructured":"Vivek SD, Beatty SE, Dalela V, Morgan RM (2014) A generalized scale for measuring consumer engagement. J Mark Theory Pract 22(4):401\u2013420. https:\/\/doi.org\/10.2753\/MTP1069-6679220404","journal-title":"J Mark Theory Pract"},{"key":"213_CR67","unstructured":"WeSwap (2018) Social Media\u2019s impact on travel and holiday. https:\/\/c8de9c07f5bc3c7540b8-af152700d349bb4c661e21971b9c756d.ssl.cf3.rackcdn.com\/downloads\/Travel_for_the_gram_Sept_2018.pdf (Accessed 20 Apr 2019)"},{"issue":"1","key":"213_CR68","doi-asserted-by":"publisher","first-page":"75","DOI":"10.1007\/s40558-017-0077-4","volume":"17","author":"T Wozniak","year":"2017","unstructured":"Wozniak T, Stangl B, Schegg R, Liebrich A (2017) The return on tourism organizations\u2019 social media investments: preliminary evidence from Belgium, France, and Switzerland. Inf Technol Tour 17(1):75\u2013100. https:\/\/doi.org\/10.1007\/s40558-017-0077-4","journal-title":"Inf Technol Tour"},{"issue":"2","key":"213_CR69","doi-asserted-by":"publisher","first-page":"179","DOI":"10.1016\/j.tourman.2009.02.016","volume":"31","author":"Z Xiang","year":"2010","unstructured":"Xiang Z, Gretzel U (2010) Role of social media in online travel information search. Tour Manag 31(2):179\u2013188. https:\/\/doi.org\/10.1016\/j.tourman.2009.02.016","journal-title":"Tour Manag"},{"key":"213_CR70","doi-asserted-by":"publisher","DOI":"10.1177\/0047287519892324","author":"J Yi","year":"2020","unstructured":"Yi J, Ryan C, Wang D (2020) China\u2019s village tourism committees: a social network analysis. J Travel Res. https:\/\/doi.org\/10.1177\/0047287519892324","journal-title":"J Travel Res"},{"issue":"6","key":"213_CR71","doi-asserted-by":"publisher","first-page":"565","DOI":"10.1002\/cb.1655","volume":"16","author":"S Youn","year":"2017","unstructured":"Youn S, Jin SV (2017) Reconnecting with the past in social media: the moderating role of social influence in nostalgia marketing on Pinterest. J Consum Behav 16(6):565\u2013576. https:\/\/doi.org\/10.1002\/cb.1655","journal-title":"J Consum Behav"}],"container-title":["Information Technology &amp; Tourism"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s40558-021-00213-6.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s40558-021-00213-6\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s40558-021-00213-6.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,11,11]],"date-time":"2023-11-11T01:51:53Z","timestamp":1699667513000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s40558-021-00213-6"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,10,12]]},"references-count":74,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2021,12]]}},"alternative-id":["213"],"URL":"https:\/\/doi.org\/10.1007\/s40558-021-00213-6","relation":{},"ISSN":["1098-3058","1943-4294"],"issn-type":[{"value":"1098-3058","type":"print"},{"value":"1943-4294","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,10,12]]},"assertion":[{"value":"30 September 2020","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"14 September 2021","order":2,"name":"revised","label":"Revised","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"25 September 2021","order":3,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"12 October 2021","order":4,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"The authors declare that they have no conflict of interest.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Conflict of interest"}}]}}