{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,7,3]],"date-time":"2025-07-03T12:40:09Z","timestamp":1751546409926,"version":"3.41.0"},"reference-count":35,"publisher":"Springer Science and Business Media LLC","issue":"1","license":[{"start":{"date-parts":[[2018,4,4]],"date-time":"2018-04-04T00:00:00Z","timestamp":1522800000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Qual User Exp"],"published-print":{"date-parts":[[2018,12]]},"DOI":"10.1007\/s41233-018-0018-9","type":"journal-article","created":{"date-parts":[[2018,4,4]],"date-time":"2018-04-04T07:18:46Z","timestamp":1522826326000},"update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":3,"title":["What you pay is what you get?"],"prefix":"10.1007","volume":"3","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-1084-5464","authenticated-orcid":false,"given":"Peter","family":"Reichl","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Patrick","family":"Zwickl","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Patrick","family":"Maill\u00e9","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mart\u00edn","family":"Varela","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2018,4,4]]},"reference":[{"key":"18_CR1","doi-asserted-by":"crossref","unstructured":"Bouch A, Sasse A (1999) It ain\u2019t what you charge, it\u2019s the way that you do it: a user perspective of network QoS and pricing. In: Proc. integrated network management (IM\u201999), pp 639\u2013655. Boston, MA","DOI":"10.1109\/INM.1999.770713"},{"key":"18_CR2","doi-asserted-by":"publisher","DOI":"10.1002\/0470867175","volume-title":"Pricing communication networks: economics, technology and modelling","author":"C Courcoubetis","year":"2003","unstructured":"Courcoubetis C, Weber R (2003) Pricing communication networks: economics, technology and modelling. Wiley, New York"},{"issue":"2","key":"18_CR3","doi-asserted-by":"publisher","first-page":"2","DOI":"10.1109\/COMST.2000.5340797","volume":"3","author":"LA DaSilva","year":"2000","unstructured":"DaSilva LA (2000) Pricing for QoS-enabled networks: a survey. IEEE Commun Surv 3(2):2\u20138","journal-title":"IEEE Commun Surv"},{"key":"18_CR4","doi-asserted-by":"crossref","unstructured":"Fu B, Staehle D, Kunzmann G, Steinbach E, Kellerer W (2013) QoE-aware priority marking and traffic management for H.264\/SVC-based mobile video delivery. In: Proc. of eighth ACM workshop on performance monitoring and measurement of heterogeneous wireless and wired networks. ACM","DOI":"10.1145\/2512840.2512865"},{"key":"18_CR5","unstructured":"Hands D (ed) (2002) M3I user experiment results. Del. 15\/2, EU FP5 Project M3I (IST 1999-11429)"},{"key":"18_CR6","unstructured":"ISO\/IEC: 23009-1:2014 (2014) Information technology\u2014dynamic adaptive streaming over HTTP (DASH)\u2014Part 1: media presentation description and segment formats"},{"key":"18_CR7","volume-title":"The E-model: a computational model for use in transmission planning","author":"ITU-T: Rec. G.107","year":"2011","unstructured":"ITU-T: Rec. G.107 (2011) The E-model: a computational model for use in transmission planning. nternational Telecommunications Union, Geneva"},{"key":"18_CR8","volume-title":"Definitions of terms related to quality of service","author":"ITU-T","year":"1994","unstructured":"ITU-T (1994) Definitions of terms related to quality of service. International Telecommunications Union, Geneva"},{"key":"18_CR9","volume-title":"Vocabulary for performance and quality of service, Amendment 2: new definitions for inclusion in recommendation ITU-T P.10\/G.100","author":"ITU-T","year":"2008","unstructured":"ITU-T (2008) Vocabulary for performance and quality of service, Amendment 2: new definitions for inclusion in recommendation ITU-T P.10\/G.100. ITU, Geneva"},{"key":"18_CR10","doi-asserted-by":"crossref","unstructured":"Jain R (2006) Internet 3.0: ten problems with current internet architecture and solutions for the next generation. In: IEEE\/AFCEA MILCOM\u201906. Washington, DC, USA","DOI":"10.1109\/MILCOM.2006.301995"},{"key":"18_CR11","doi-asserted-by":"crossref","unstructured":"Keimel C, Redl A, Diepold K (2012) The TUM high-definition video data sets. In: Proc. QoMEX\u201912. IEEE","DOI":"10.1109\/QoMEX.2012.6263865"},{"issue":"5","key":"18_CR12","first-page":"615","volume":"14","author":"K Kilkki","year":"2008","unstructured":"Kilkki K (2008) Quality of experience in communication ecosystems. J Univ Comput Sci 14(5):615\u2013624","journal-title":"J Univ Comput Sci"},{"issue":"4","key":"18_CR13","doi-asserted-by":"publisher","first-page":"58","DOI":"10.1109\/MCOM.2012.6178834","volume":"50","author":"K Laghari","year":"2012","unstructured":"Laghari K, Crespi N, Connelly K (2012) Towards total quality of experience: a QoE model in communication ecosystem. IEEE Commun Mag 50(4):58\u201365","journal-title":"IEEE Commun Mag"},{"key":"18_CR14","unstructured":"Le\u00a0Callet P, M\u00f6ller S, Perkis A (eds) (2013) Qualinet white paper on definitions of quality of experience. European Network on Quality of Experience in Multimedia Systems and Services (COST Action IC 1003), Lausanne, Switzerland"},{"key":"18_CR15","unstructured":"Le\u00a0Sauze\u00a0N et al (2010) ETICS: QoS-enabled interconnection for future internet services. In: Proc. future network and mobile summit. Florence, Italy"},{"key":"18_CR16","volume-title":"Principles of economics (revised edition)","author":"A Marshall","year":"1920","unstructured":"Marshall A (1920) Principles of economics (revised edition). Macmillan, London"},{"issue":"3","key":"18_CR17","doi-asserted-by":"publisher","first-page":"378","DOI":"10.1007\/s11036-010-0223-0","volume":"15","author":"K Moor De","year":"2010","unstructured":"De Moor K et al (2010) Proposed framework for evaluating quality of experience in a mobile, testbed-oriented living lab setting. Mob Netw Appl 15(3):378\u2013391","journal-title":"Mob Netw Appl"},{"key":"18_CR18","doi-asserted-by":"crossref","unstructured":"M\u00e4ki T, Zwickl P, Varela M (2016) Network quality differentiation: regional effects, market entrance, and empirical testability. In: Proc. IFIP networking","DOI":"10.1109\/IFIPNetworking.2016.7497243"},{"volume-title":"Quality of experience: advanced concepts, applications and methods","year":"2014","key":"18_CR19","unstructured":"M\u00f6ller S, Raake A (eds) (2014) Quality of experience: advanced concepts, applications and methods. Springer, Berlin"},{"issue":"2","key":"18_CR20","doi-asserted-by":"publisher","first-page":"311","DOI":"10.1086\/259630","volume":"78","author":"P Nelson","year":"1970","unstructured":"Nelson P (1970) Information and consumer behavior. J Polit Econ 78(2):311\u2013329","journal-title":"J Polit Econ"},{"issue":"3","key":"18_CR21","doi-asserted-by":"publisher","first-page":"189","DOI":"10.1007\/s12243-009-0144-8","volume":"65","author":"P Reichl","year":"2010","unstructured":"Reichl P (2010) From charging for quality-of-service to charging for quality-of-experience. Ann Telecommun 65(3):189\u2013199","journal-title":"Ann Telecommun"},{"key":"18_CR22","volume-title":"The media convergence handbook","author":"P Reichl","year":"2016","unstructured":"Reichl P (2016) Quality of experience in convergent communication ecosystems. In: Lugmayr A, Dal Zotto C (eds) The media convergence handbook, vol 2. Springer, Berlin"},{"issue":"2","key":"18_CR23","first-page":"587","volume":"52","author":"P Reichl","year":"2013","unstructured":"Reichl P, Tuffin B, Schatz R (2013) Logarithmic laws in service quality perception: where microeconomics meets psychophysics and quality of experience. Telecommun Syst J 52(2):587\u2013600","journal-title":"Telecommun Syst J"},{"key":"18_CR24","unstructured":"Reichl P (2007) From \u201cQuality-of-Service\u201d and \u201cQuality-of-Design\u201d to \u201cQuality-of-Experience\u201d: a holistic view on future interactive telecommunication services. In: Proc. SoftCOM\u201907. Split, Croatia"},{"key":"18_CR25","doi-asserted-by":"crossref","unstructured":"Reichl P, Egger S, Schatz R, D\u2019Alconzo A (2010) The logarithmic nature of QoE and the role of the Weber-Fechner Law in QoE assessment. In: Proc. IEEE international conference on communications (ICC10). Cape Town, South Africa","DOI":"10.1109\/ICC.2010.5501894"},{"key":"18_CR26","doi-asserted-by":"crossref","unstructured":"Reichl P, Egger-Lampl S, M\u00f6ller S, Kilkki K, Fiedler M, Hossfeld T, Tsiaras C, Asrese A (2015) Towards a comprehensive framework for QoE and user behavior modelling. In: Proc. of QoMEX\u201915","DOI":"10.1109\/QoMEX.2015.7148138"},{"key":"18_CR27","doi-asserted-by":"crossref","unstructured":"Reichl P, Maill\u00e9 P, Zwickl P, Sackl A (2013) A fixed-point model for QoE-based charging. In: Proc. ACM SIGCOMM workshop on future human-centric multimedia networking. Hong Kong, China","DOI":"10.1145\/2491172.2491176"},{"key":"18_CR28","doi-asserted-by":"crossref","unstructured":"Sackl A, Zwickl P, Egger S, Reichl P (2012) The QoE alchemy: turning quality into money. experiences with a refined methodology for the evaluation of willingness-to-pay for service quality. In: Proc QoMEX\u201912. Yarra Valley, Australia","DOI":"10.1109\/QoMEX.2012.6263846"},{"key":"18_CR29","doi-asserted-by":"crossref","unstructured":"Sackl A, Zwickl P, Egger S, Reichl P (2012) The role of cognitive dissonance for QoE evaluation of multimedia services. In: Proc. quality of experience for multimedia communications workshop (QoEMC), IEEE Globecom, pp 1352\u20131356. Anaheim, CA","DOI":"10.1109\/GLOCOMW.2012.6477779"},{"key":"18_CR30","doi-asserted-by":"crossref","unstructured":"Sen S, Joe-Wong C, Ha S, Chiang M (2013) Smart data pricing (SDP): economic solutions to network congestion. In: Haddadi H, Bonaventure O (eds) Recent advances in networking, pp 221\u2013274. Licensed under a CC-BY-SA license","DOI":"10.1002\/9781118899250"},{"issue":"5","key":"18_CR31","first-page":"765","volume":"19","author":"B Tuffin","year":"2003","unstructured":"Tuffin B (2003) Charging the internet without bandwidth reservation: an overview and bibliography of mathematical approaches. J Inf Sci Eng 19(5):765\u2013786","journal-title":"J Inf Sci Eng"},{"key":"18_CR32","doi-asserted-by":"publisher","unstructured":"Varela M, Zwickl P, Reichl P, Xie M, Schulzrinne H (2015) Experience level agreements (ELA): the challenges of selling QoE to the user. In: Proc. of the ICC 2015 workshops, pp 1741\u20131746. IEEE. https:\/\/doi.org\/10.1109\/ICCW.2015.7247432","DOI":"10.1109\/ICCW.2015.7247432"},{"key":"18_CR33","unstructured":"Zwickl P (2016) End-to-end network quality: a utility-based approach. PhD Thesis, University of Vienna, Austria"},{"key":"18_CR34","doi-asserted-by":"crossref","unstructured":"Zwickl P, Reichl P, Skorin-Kapov L, Dobrijevic O, Sackl A (2015) On the approximation of ISP and user utilities from quality of experience. In: Proc. QoMEX\u201915","DOI":"10.1109\/QoMEX.2015.7148092"},{"key":"18_CR35","doi-asserted-by":"crossref","unstructured":"Zwickl P, Sackl A, Reichl P (2013) Market entrance, user interaction and willingness-to-pay: exploring fundamentals of QoE-based charging for VoD services. In: Proc. IEEE Globecom\u201913. Atlanta, GA, USA","DOI":"10.1109\/GLOCOM.2013.6831255"}],"container-title":["Quality and User Experience"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s41233-018-0018-9\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s41233-018-0018-9.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s41233-018-0018-9.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,3]],"date-time":"2025-07-03T12:07:00Z","timestamp":1751544420000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s41233-018-0018-9"}},"subtitle":["Fundamentals of charging Internet services based on end user Quality of Experience"],"short-title":[],"issued":{"date-parts":[[2018,4,4]]},"references-count":35,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2018,12]]}},"alternative-id":["18"],"URL":"https:\/\/doi.org\/10.1007\/s41233-018-0018-9","relation":{},"ISSN":["2366-0139","2366-0147"],"issn-type":[{"type":"print","value":"2366-0139"},{"type":"electronic","value":"2366-0147"}],"subject":[],"published":{"date-parts":[[2018,4,4]]},"assertion":[{"value":"18 April 2017","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"4 April 2018","order":2,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}],"article-number":"5"}}