{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,9,26]],"date-time":"2026-09-26T18:11:46Z","timestamp":1790446306335,"version":"4.1.0"},"reference-count":88,"publisher":"Springer Science and Business Media LLC","issue":"1","license":[{"start":{"date-parts":[[2025,3,24]],"date-time":"2025-03-24T00:00:00Z","timestamp":1742774400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2025,3,24]],"date-time":"2025-03-24T00:00:00Z","timestamp":1742774400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"funder":[{"DOI":"10.13039\/501100006188","name":"Einstein Stiftung Berlin","doi-asserted-by":"publisher","award":["EPP-2019-524"],"award-info":[{"award-number":["EPP-2019-524"]}],"id":[{"id":"10.13039\/501100006188","id-type":"DOI","asserted-by":"publisher"}]},{"name":"German Federal Ministry of Education and Research","award":["16DII133"],"award-info":[{"award-number":["16DII133"]}]},{"DOI":"10.13039\/501100001659","name":"Deutsche Forschungsgemeinschaft","doi-asserted-by":"publisher","award":["496119880"],"award-info":[{"award-number":["496119880"]}],"id":[{"id":"10.13039\/501100001659","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/501100004869","name":"Universit\u00e4t M\u00fcnster","doi-asserted-by":"crossref","id":[{"id":"10.13039\/501100004869","id-type":"DOI","asserted-by":"crossref"}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Process Sci"],"abstract":"<jats:title>Abstract<\/jats:title>\n                  <jats:p>Process mining research focuses on analyzing, visualizing, and predicting business process performance. However, the interpretation of process mining results often overlooks the critical role of context, limiting the ability to derive meaningful insights into process dynamics. In this paper, we develop a Process Mining Context Taxonomy that identifies and categorizes contextual factors influencing process mining outcomes across three levels: process-immediate, organization-internal, and organization-external context. Grounded in existing context frameworks and empirical insights from routine dynamics, the taxonomy provides a structured approach for incorporating context into process mining analyses. We demonstrate its applicability through a case study in a financial institution and evaluate its usability in a user study involving process mining experts. Based on these findings, we propose two usage paths to guide process analysts in interpreting process mining results. Our study highlights the need for contextualization in process mining, offers actionable guidance to enhance the interpretability of process mining efforts, and opens up promising avenues for future research.<\/jats:p>","DOI":"10.1007\/s44311-025-00008-6","type":"journal-article","created":{"date-parts":[[2025,3,26]],"date-time":"2025-03-26T11:44:57Z","timestamp":1742989497000},"update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":11,"title":["Explaining process dynamics: a Process Mining Context Taxonomy for sense-making"],"prefix":"10.1007","volume":"2","author":[{"given":"Sandro","family":"Franzoi","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Sophie","family":"Hartl","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Thomas","family":"Grisold","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Han","family":"van der Aa","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jan","family":"Mendling","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jan","family":"vom Brocke","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2025,3,24]]},"reference":[{"key":"8_CR1","doi-asserted-by":"crossref","unstructured":"Andrews R, Suriadi S, Wynn M, et\u00a0al (2018) Improving patient flows at st. andrew\u2019s war memorial hospital\u2019s emergency department through process mining. In: vom\u00a0Brocke J, Mendling J (eds) Business Process Management Cases: Digital Innovation and Business Transformation in Practice, vol\u00a01.\u00a0Springer, Cham, pp 311\u2013333","DOI":"10.1007\/978-3-319-58307-5_17"},{"issue":"4","key":"8_CR2","doi-asserted-by":"publisher","first-page":"101745","DOI":"10.1016\/j.jsis.2022.101745","volume":"31","author":"P Badakhshan","year":"2022","unstructured":"Badakhshan P, Wurm B, Grisold T et al (2022) Creating business value with process mining. J Strat Inf Syst 31(4):101745","journal-title":"J Strat Inf Syst"},{"key":"8_CR3","unstructured":"Beerepoot I, Ouali A, van de Weerd I, et\u00a0al (2019) Working around health information systems: To accept or not to accept? In: 27th European Conference on Information Systems (ECIS).\u00a0AIS, Stockholm"},{"issue":"3","key":"8_CR4","doi-asserted-by":"publisher","first-page":"551","DOI":"10.1287\/orsc.2016.1046","volume":"27","author":"N Berente","year":"2016","unstructured":"Berente N, Lyytinen K, Yoo Y et al (2016) Routines as shock absorbers during organizational transformation: Integration, control, and nasa\u2019s enterprise information system. Organ Sci 27(3):551\u2013572","journal-title":"Organ Sci"},{"key":"8_CR5","doi-asserted-by":"publisher","first-page":"191","DOI":"10.1007\/s12599-014-0335-3","volume":"6","author":"D Beverungen","year":"2014","unstructured":"Beverungen D (2014) Exploring the interplay of the design and emergence of business processes as organizational routines. Bus Inf Syst Eng 6:191\u2013202","journal-title":"Bus Inf Syst Eng"},{"key":"8_CR6","doi-asserted-by":"crossref","unstructured":"Bose RJC, van der Aalst WM (2009) Context aware trace clustering: Towards improving process mining results. In: SIAM International Conference on Data Mining. SIAM,\u00a0Philadelphia, pp 401\u2013412","DOI":"10.1137\/1.9781611972795.35"},{"issue":"1","key":"8_CR7","doi-asserted-by":"publisher","first-page":"585","DOI":"10.1007\/s12599-024-00882-7","volume":"66","author":"J Brock","year":"2024","unstructured":"Brock J, Brennig K, L\u00f6hr B et al (2024) Improving process mining maturity - from intentions to actions. Bus Inf Syst Eng 66(1):585\u2013605","journal-title":"Bus Inf Syst Eng"},{"issue":"1","key":"8_CR8","doi-asserted-by":"publisher","first-page":"328","DOI":"10.1080\/12460125.2020.1790183","volume":"29","author":"J Brunk","year":"2020","unstructured":"Brunk J, Stottmeister J, Weinzierl S et al (2020) Exploring the effect of context information on deep learning business process predictions. J Decis Syst 29(1):328\u2013343","journal-title":"J Decis Syst"},{"key":"8_CR9","unstructured":"Cambridge Dictionary (2024) Context. https:\/\/dictionary.cambridge.org\/de\/worterbuch\/englisch\/context. Accessed 7 Mar 2024"},{"issue":"3","key":"8_CR10","doi-asserted-by":"publisher","first-page":"319","DOI":"10.2307\/249008","volume":"13","author":"FD Davis","year":"1989","unstructured":"Davis FD (1989) Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q 13(3):319\u2013340","journal-title":"MIS Q"},{"key":"8_CR11","doi-asserted-by":"publisher","first-page":"102145","DOI":"10.1016\/j.datak.2023.102145","volume":"145","author":"J De Smedt","year":"2023","unstructured":"De Smedt J, Yeshchenko A, Polyvyanyy A et al (2023) Process model forecasting and change exploration using time series analysis of event sequence data. Data Knowl Eng 145:102145","journal-title":"Data Knowl Eng"},{"issue":"2","key":"8_CR12","doi-asserted-by":"publisher","first-page":"181","DOI":"10.5465\/amr.2011.0215","volume":"38","author":"DD Dionysiou","year":"2013","unstructured":"Dionysiou DD, Tsoukas H (2013) Understanding the (re) creation of routines from within: A symbolic interactionist perspective. Acad Manag Rev 38(2):181\u2013205","journal-title":"Acad Manag Rev"},{"issue":"3","key":"8_CR13","doi-asserted-by":"publisher","first-page":"678","DOI":"10.1287\/orsc.2015.1024","volume":"27","author":"K Dittrich","year":"2016","unstructured":"Dittrich K, Gu\u00e9rard S, Seidl D (2016) Talking about routines: The role of reflective talk in routine change. Organ Sci 27(3):678\u2013697","journal-title":"Organ Sci"},{"issue":"6","key":"8_CR14","doi-asserted-by":"publisher","first-page":"1755","DOI":"10.1007\/s10270-023-01100-w","volume":"22","author":"Y Dubinsky","year":"2023","unstructured":"Dubinsky Y, Soffer P, Hadar I (2023) Detecting cross-case associations in an event log: toward a pattern-based detection. Softw Syst Model 22(6):1755\u20131777","journal-title":"Softw Syst Model"},{"issue":"5","key":"8_CR15","doi-asserted-by":"publisher","first-page":"491","DOI":"10.1007\/s12599-021-00715-x","volume":"63","author":"J Eggers","year":"2021","unstructured":"Eggers J, Hein A, B\u00f6hm M et al (2021) No longer out of sight, no longer out of mind? How organizations engage with process mining-induced transparency to achieve increased process awareness. Bus Inf Syst Eng 63(5):491\u2013510","journal-title":"Bus Inf Syst Eng"},{"issue":"7","key":"8_CR16","doi-asserted-by":"publisher","first-page":"161","DOI":"10.3390\/a13070161","volume":"13","author":"G Elkhawaga","year":"2020","unstructured":"Elkhawaga G, Abuelkheir M, Barakat SI et al (2020) Conda-pm-a systematic review and framework for concept drift analysis in process mining. Algorithms 13(7):161","journal-title":"Algorithms"},{"key":"8_CR17","doi-asserted-by":"publisher","first-page":"101897","DOI":"10.1016\/j.datak.2021.101897","volume":"134","author":"B Estrada-Torres","year":"2021","unstructured":"Estrada-Torres B, Camargo M, Dumas M et al (2021) Discovering business process simulation models in the presence of multitasking and availability constraints. Data Knowl Eng 134:101897","journal-title":"Data Knowl Eng"},{"key":"8_CR18","doi-asserted-by":"crossref","unstructured":"Fahrenkrog-Petersen SA, Senderovich A, Tichauer A, Tutak AK, Beck JC, Weidlich M (2023) Privacy Attacks on Schedule-Driven Data. Proceedings of the AAAI Conference on Artificial Intelligence 37(10):11972\u201311979","DOI":"10.1609\/aaai.v37i10.26412"},{"issue":"3","key":"8_CR19","doi-asserted-by":"publisher","first-page":"505","DOI":"10.1287\/orsc.2016.1070","volume":"27","author":"MS Feldman","year":"2016","unstructured":"Feldman MS, Pentland BT, D\u2019Adderio L et al (2016) Beyond routines as things: Introduction to the special issue on routine dynamics. Organ Sci 27(3):505\u2013513","journal-title":"Organ Sci"},{"key":"8_CR20","doi-asserted-by":"publisher","unstructured":"Fischer DA, Marcus L, R\u00f6glinger M (2024) A portfolio management method for process mining-enabled business process improvement projects. Bus Inf Syst Eng.\u00a0https:\/\/doi.org\/10.1007\/s12599-024-00906-2","DOI":"10.1007\/s12599-024-00906-2"},{"key":"8_CR21","doi-asserted-by":"crossref","unstructured":"Franzoi S, Delwaulle M, Dyong J, et\u00a0al (2025) Using large language models to generate process knowledge from enterprise content. In: Business Process Management Workshops. BPM 2024. Lecture Notes in Business Information Processing. Springer,\u00a0Cham, pp 247-258","DOI":"10.1007\/978-3-031-78666-2_19"},{"key":"8_CR22","unstructured":"Franzoi S, Grisold T, vom Brocke J (2023) Studying dynamics and change with digital trace data: A systematic literature review. In: 31st European Conference on Information Systems (ECIS).\u00a0AIS, Kristiansand"},{"key":"8_CR23","doi-asserted-by":"crossref","unstructured":"Franzoi S, Hartl S, Grisold T, et\u00a0al (2024) Effects of IT-based changes on the complexity of an organizational routine. In: Academy of Management Proceedings,\u00a0Academy of Management, Valhalla","DOI":"10.5465\/AMPROC.2024.21034abstract"},{"key":"8_CR24","doi-asserted-by":"crossref","unstructured":"Ghattas J, Soffer P, Peleg M (2010) A formal model for process context learning. In: Business Process Management Workshops. BPM 2009. Lecture Notes in Business Information Processing. Springer,\u00a0Cham, pp 140\u2013157","DOI":"10.1007\/978-3-642-12186-9_14"},{"issue":"6","key":"8_CR25","doi-asserted-by":"publisher","first-page":"1901","DOI":"10.5465\/amj.2018.0042","volume":"62","author":"KT Goh","year":"2019","unstructured":"Goh KT, Pentland BT (2019) From actions to paths to patterning: Toward a dynamic theory of patterning in routines. Acad Manag J 62(6):1901\u20131929","journal-title":"Acad Manag J"},{"key":"8_CR26","doi-asserted-by":"crossref","unstructured":"Grand S, Bartl D (2019) Making new strategic moves possible: How executive management enacts strategizing routines to strengthen entrepreneurial agility. In: Routine dynamics in action: Replication and transformation, vol\u00a061.\u00a0Emerald Publishing Limited, Leeds, pp 123\u2013151","DOI":"10.1108\/S0733-558X20190000061007"},{"key":"8_CR27","doi-asserted-by":"crossref","unstructured":"Grisold T, Mendling J, Otto M et al (2020a) Adoption, use and management of process mining in practice. Bus Process Manag J 27(2):369\u2013387","DOI":"10.1108\/BPMJ-03-2020-0112"},{"key":"8_CR28","doi-asserted-by":"crossref","unstructured":"Grisold T, van der Aa H, Franzoi S, et\u00a0al (2024) A context framework for sense-making of process mining results. In: 6th International Conference on Process Mining (ICPM). IEEE,\u00a0New York, pp 57\u201364","DOI":"10.1109\/ICPM63005.2024.10680665"},{"key":"8_CR29","doi-asserted-by":"crossref","unstructured":"Grisold T, Wurm B, Mendling J, et\u00a0al (2020b) Using process mining to support theorizing about change in organizations. In: 53rd Hawaii International Conference on System Sciences.\u00a0University of Hawai\u02bbi, Maui","DOI":"10.24251\/HICSS.2020.675"},{"key":"8_CR30","doi-asserted-by":"crossref","unstructured":"Gro\u00df S, Grisold T, Mendling J, et\u00a0al (2024) Idea generation in exploitative and explorative business process redesign techniques.\u00a0Inf Syst E-Bus Manage 22:527\u2013555","DOI":"10.1007\/s10257-024-00684-0"},{"issue":"1","key":"8_CR31","doi-asserted-by":"publisher","first-page":"75","DOI":"10.2307\/25148625","volume":"28","author":"A Hevner","year":"2004","unstructured":"Hevner A, March ST, Park J (2004) Design science in information systems research. MIS Q 28(1):75\u2013105","journal-title":"MIS Q"},{"key":"8_CR32","doi-asserted-by":"crossref","unstructured":"Hompes BF, Buijs JC, van der Aalst WM (2016) A generic framework for context-aware process performance analysis. In: CoopIS. Springer,\u00a0Cham, pp 300\u2013317","DOI":"10.1007\/978-3-319-48472-3_17"},{"issue":"3","key":"8_CR33","doi-asserted-by":"publisher","first-page":"446","DOI":"10.5465\/amr.2013.0350","volume":"40","author":"T H\u00e6rem","year":"2015","unstructured":"H\u00e6rem T, Pentland B, Miller K (2015) Task complexity: Extending a core concept. Acad Manag Rev 40(3):446\u2013460","journal-title":"Acad Manag Rev"},{"key":"8_CR34","doi-asserted-by":"crossref","unstructured":"Kannengiesser U, Neubauer M, Francescomarino CD, et\u00a0al (2015) Worker-driven improvement of processes in smart factories. In: Mensch und Computer. De Gruyter, Oldenbourg, pp 239\u2013245","DOI":"10.1515\/9783110443905-035"},{"key":"8_CR35","doi-asserted-by":"crossref","unstructured":"Kipping G, Djurica D, Franzoi S, et\u00a0al (2022) How to leverage process mining in organizations-towards process mining capabilities. In: International Conference on Business Process Management. Springer,\u00a0Cham, pp 40\u201346","DOI":"10.1007\/978-3-031-16103-2_5"},{"key":"8_CR36","doi-asserted-by":"crossref","unstructured":"Klijn EL, Mannhardt F, Fahland D (2024) Multi-perspective concept drift detection: Including the actor perspective. In: Guizzardi G, Santoro FM, Mouratidis H, et\u00a0al (eds) Advanced Information Systems Engineering - 36th International Conference, CAiSE 2024, Limassol, Cyprus, June 3-7, 2024, Proceedings. Springer,\u00a0Cham, pp 141\u2013157","DOI":"10.1007\/978-3-031-61057-8_9"},{"key":"8_CR37","doi-asserted-by":"publisher","first-page":"325251","DOI":"10.3389\/fpsyg.2018.00051","volume":"9","author":"A Kluge","year":"2018","unstructured":"Kluge A, Gronau N (2018) Intentional forgetting in organizations: The importance of eliminating retrieval cues for implementing new routines. Front Psychol 9:325251","journal-title":"Front Psychol"},{"key":"8_CR38","doi-asserted-by":"crossref","unstructured":"Kraus A, van\u00a0der\u00a0Aa H (2024) Looking for change: A computer vision approach for concept drift detection in process mining. In: International Conference on Business Process Management. Springer,\u00a0Cham, pp 273-290","DOI":"10.1007\/978-3-031-70396-6_16"},{"issue":"2","key":"8_CR39","doi-asserted-by":"publisher","first-page":"339","DOI":"10.1177\/0001839220948483","volume":"66","author":"W Kremser","year":"2021","unstructured":"Kremser W, Blagoev B (2021) The dynamics of prioritizing: How actors temporally pattern complex role-routine ecologies. Admin Sci Q 66(2):339\u2013379","journal-title":"Admin Sci Q"},{"issue":"4","key":"8_CR40","doi-asserted-by":"publisher","first-page":"421","DOI":"10.1007\/s12599-021-00723-x","volume":"64","author":"D Kundisch","year":"2022","unstructured":"Kundisch D, Muntermann J, Oberl\u00e4nder AM et al (2022) An update for taxonomy designers: Methodological guidance from information systems research. Bus Inf Syst Eng 64(4):421\u2013439","journal-title":"Bus Inf Syst Eng"},{"key":"8_CR41","doi-asserted-by":"crossref","unstructured":"Lashkevich K, Milani F, Chapela-Campa D, et\u00a0al (2023) Why am I waiting? Data-driven analysis of waiting times in business processes. In: International Conference on Advanced Information Systems Engineering. Springer,\u00a0Cham, pp 174\u2013190","DOI":"10.1007\/978-3-031-34560-9_11"},{"key":"8_CR42","unstructured":"Lundberg S, Lee S-I\u00a0(2017) In: Proceedings of the 31st International Conference on Neural Information Processing Systems,\u00a0Long Beach, USA (2017)"},{"issue":"1","key":"8_CR43","first-page":"90","volume":"21","author":"A Lindberg","year":"2020","unstructured":"Lindberg A (2020) Developing theory through integrating human and machine pattern recognition. J Assoc Inf Syst 21(1):90\u2013116","journal-title":"J Assoc Inf Syst"},{"key":"8_CR44","unstructured":"Mannhardt F (2016) Sepsis cases - event log. https:\/\/data.4tu.nl\/articles\/dataset\/Sepsis_Cases_-_Event_Log\/12707639\/1. Accessed 26 Sep 2024"},{"key":"8_CR45","doi-asserted-by":"publisher","unstructured":"Marcus L, Schmid SJ, R\u00f6glinger M, et\u00a0al (2024) Navigating the landscape of organizational process mining setups. Bus Inf Syst Eng. https:\/\/doi.org\/10.1007\/s12599-024-00908-0","DOI":"10.1007\/s12599-024-00908-0"},{"key":"8_CR46","doi-asserted-by":"publisher","first-page":"511","DOI":"10.1007\/s12599-021-00720-0","volume":"63","author":"N Martin","year":"2021","unstructured":"Martin N, Fischer DA, Kerpedzhiev GD et al (2021) Opportunities and challenges for process mining in organizations: Results of a delphi study. Bus Inf Syst Eng 63:511\u2013527","journal-title":"Bus Inf Syst Eng"},{"key":"8_CR47","unstructured":"Mehdiyev N, Majlatow M, Fettke P (2023) Interpretable and explainable machine learning methods for predictive process monitoring: A systematic literature review.\u00a0arXiv\u00a0preprint\u00a0arXiv:2312.17584"},{"key":"8_CR48","doi-asserted-by":"crossref","unstructured":"Mendling J, Berente N, Seidel S, et\u00a0al (2021a) The philosopher\u2019s corner: Pluralism and pragmatism in the information systems field: The case of research on business processes and organizational routine. ACM SIGMIS Database DATABASE Adv Inf Syst 52(2):127\u2013140","DOI":"10.1145\/3462766.3462773"},{"key":"8_CR49","doi-asserted-by":"crossref","unstructured":"Mendling J, Djurica D, Malinova M (2021b) Cognitive effectiveness of representations for process mining. In: International Conference on Business Process Management. Springer,\u00a0Cham, pp 17\u201322","DOI":"10.1007\/978-3-030-85469-0_2"},{"key":"8_CR50","doi-asserted-by":"publisher","first-page":"101937","DOI":"10.1016\/j.jretconser.2019.101937","volume":"52","author":"W Mertens","year":"2020","unstructured":"Mertens W, Recker J (2020) How store managers can empower their teams to engage in constructive deviance: Theory development through a multiple case study. J Retail Consum Serv 52:101937","journal-title":"J Retail Consum Serv"},{"issue":"1","key":"8_CR51","doi-asserted-by":"publisher","first-page":"336","DOI":"10.1057\/ejis.2012.26","volume":"22","author":"RC Nickerson","year":"2013","unstructured":"Nickerson RC, Varshney U, Muntermann J (2013) A method for taxonomy development and its application in information systems. Eur J Inf Syst 22(1):336\u2013259","journal-title":"Eur J Inf Syst"},{"issue":"2","key":"8_CR52","doi-asserted-by":"publisher","first-page":"183","DOI":"10.1016\/j.im.2014.08.008","volume":"52","author":"G Par\u00e9","year":"2015","unstructured":"Par\u00e9 G, Trudel MC, Jaana M et al (2015) Synthesizing information systems knowledge: A typology of literature reviews. Inf Manag 52(2):183\u2013199","journal-title":"Inf Manag"},{"issue":"8","key":"8_CR53","doi-asserted-by":"publisher","first-page":"1484","DOI":"10.1111\/j.1467-6486.2012.01064.x","volume":"49","author":"BT Pentland","year":"2012","unstructured":"Pentland BT, Feldman MS, Becker MC et al (2012) Dynamics of organizational routines: A generative model. J Manag Stud 49(8):1484\u20131508","journal-title":"J Manag Stud"},{"key":"8_CR54","doi-asserted-by":"publisher","first-page":"19","DOI":"10.25300\/MISQ\/2020\/14458","volume":"44","author":"B Pentland","year":"2020","unstructured":"Pentland B, Liu P, Kremser W et al (2020) The dynamics of drift in digitized processes. MIS Q 44:19\u201347","journal-title":"MIS Q"},{"issue":"2","key":"8_CR55","doi-asserted-by":"publisher","first-page":"967","DOI":"10.25300\/MISQ\/2021\/15360","volume":"45","author":"BT Pentland","year":"2021","unstructured":"Pentland BT, Vaast E, Ryan Wolf J (2021) Theorizing process dynamics with directed graphs: A diachronic analysis of digital trace data. MIS Q 45(2):967\u2013984","journal-title":"MIS Q"},{"key":"8_CR56","unstructured":"Pufahl L, Grohs M, Klein LM, et\u00a0al (2024) Process mining meets visual analytics. In: EMISA 2024. Gesellschaft f\u00fcr Informatik, Bonn, pp 10\u201318420"},{"issue":"3","key":"8_CR57","doi-asserted-by":"publisher","first-page":"433","DOI":"10.5465\/amj.2006.21794663","volume":"49","author":"D Ravasi","year":"2006","unstructured":"Ravasi D, Schultz M (2006) Responding to organizational identity threats: Exploring the role of organizational culture. Acad Manag J 49(3):433\u2013458","journal-title":"Acad Manag J"},{"key":"8_CR58","doi-asserted-by":"crossref","unstructured":"Ribeiro MT, Singh S, Guestrin C (2016) \u201cWhy should I trust you?\u201d Explaining the predictions of any classifier. In: Proceedings of the 22nd ACM SIGKDD international conference on knowledge discovery and data mining.\u00a0ACM, New York, pp 1135\u20131144","DOI":"10.1145\/2939672.2939778"},{"issue":"1","key":"8_CR59","doi-asserted-by":"publisher","first-page":"669","DOI":"10.1007\/s12599-021-00740-w","volume":"64","author":"M R\u00f6glinger","year":"2022","unstructured":"R\u00f6glinger M, Plattfaut R, Borghoff V et al (2022) Exogenous shocks and business process management. Bus Inf Syst Eng 64(1):669\u2013687","journal-title":"Bus Inf Syst Eng"},{"issue":"1","key":"8_CR60","doi-asserted-by":"publisher","first-page":"47","DOI":"10.1504\/IJBPIM.2008.019347","volume":"3","author":"M Rosemann","year":"2008","unstructured":"Rosemann M, Recker J, Flender C (2008) Contextualisation of business processes. Int J Bus Process Integr Manag 3(1):47\u201360","journal-title":"Int J Bus Process Integr Manag"},{"key":"8_CR61","doi-asserted-by":"crossref","unstructured":"Rubensson C, Mendling J, Weidlich M (2024) Variants of variants: Context-based variant analysis for process mining. In: Advanced Information Systems Engineering. Springer, Cham, pp 387\u2013402","DOI":"10.1007\/978-3-031-61057-8_23"},{"key":"8_CR62","doi-asserted-by":"crossref","unstructured":"Salas-Urbano M, Capit\u00e1n-Agudo C, Cabanillas C, et\u00a0al (2024) Designing a user interface to explore collections of directly-follows graphs for process mining analysis. In: BPMDS. Springer, Cham, pp 35\u201347","DOI":"10.1007\/978-3-031-61007-3_4"},{"issue":"9","key":"8_CR63","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1145\/3472752","volume":"54","author":"DMV Sato","year":"2021","unstructured":"Sato DMV, De Freitas SC, Barddal JP et al (2021) A survey on concept drift in process mining. ACM Comput Surv 54(9):1\u201338","journal-title":"ACM Comput Surv"},{"key":"8_CR64","doi-asserted-by":"publisher","first-page":"283","DOI":"10.1016\/j.is.2018.06.007","volume":"84","author":"S Satyal","year":"2019","unstructured":"Satyal S, Weber I, Hy Paik et al (2019) Business process improvement with the ab-bpm methodology. Inf Syst 84:283\u2013298","journal-title":"Inf Syst"},{"key":"8_CR65","doi-asserted-by":"publisher","first-page":"87","DOI":"10.1016\/j.dss.2016.06.012","volume":"89","author":"S Sch\u00f6nig","year":"2016","unstructured":"Sch\u00f6nig S, Cabanillas C, Jablonski S et al (2016) A framework for efficiently mining the organisational perspective of business processes. Decis Support Syst 89:87\u201397","journal-title":"Decis Support Syst"},{"key":"8_CR66","doi-asserted-by":"publisher","first-page":"102173","DOI":"10.1016\/j.ijinfomgt.2020.102173","volume":"54","author":"P Seetharaman","year":"2020","unstructured":"Seetharaman P (2020) Business models shifts: Impact of covid-19. Int J Inf Manag 54:102173","journal-title":"Int J Inf Manag"},{"key":"8_CR67","doi-asserted-by":"publisher","first-page":"255","DOI":"10.1016\/j.is.2019.01.007","volume":"84","author":"A Senderovich","year":"2019","unstructured":"Senderovich A, Di Francescomarino C, Maggi FM (2019) From knowledge-driven to data-driven inter-case feature encoding in predictive process monitoring. Inf Syst 84:255\u2013264","journal-title":"Inf Syst"},{"issue":"3","key":"8_CR68","doi-asserted-by":"publisher","first-page":"759","DOI":"10.1287\/orsc.2016.1050","volume":"27","author":"P Spee","year":"2016","unstructured":"Spee P, Jarzabkowski P, Smets M (2016) The influence of routine interdependence and skillful accomplishment on the coordination of standardizing and customizing. Organ Sci 27(3):759\u2013781","journal-title":"Organ Sci"},{"key":"8_CR69","doi-asserted-by":"crossref","unstructured":"S\u00e6tre AS, van de Ven A (2021) Generating theory by abduction. Acad Manag Rev 46(4):684\u2013701","DOI":"10.5465\/amr.2019.0233"},{"key":"8_CR70","doi-asserted-by":"publisher","first-page":"77","DOI":"10.1016\/j.dss.2017.02.002","volume":"100","author":"S Suriadi","year":"2017","unstructured":"Suriadi S, Wynn MT, Xu J et al (2017) Discovering work prioritisation patterns from event logs. Decis Support Syst 100:77\u201392","journal-title":"Decis Support Syst"},{"key":"8_CR71","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-662-49851-4","volume-title":"Process Mining - Data Science in Action","author":"W van der Aalst","year":"2016","unstructured":"van der Aalst W (2016) Process Mining - Data Science in Action. Springer, Heidelberg"},{"key":"8_CR72","unstructured":"van der Aalst WM, Adriansyah A, De\u00a0Medeiros AKA, et\u00a0al (2011) Process mining manifesto. In: International Conference on Business Process Management. Springer, pp 169-194"},{"issue":"1","key":"8_CR73","doi-asserted-by":"publisher","first-page":"82","DOI":"10.1109\/MIC.2012.12","volume":"16","author":"WM van der Aalst","year":"2012","unstructured":"van der Aalst WM, Dustdar S (2012) Process mining put into context. IEEE Internet Comput 16(1):82\u201386","journal-title":"IEEE Internet Comput"},{"issue":"2","key":"8_CR74","doi-asserted-by":"publisher","first-page":"492","DOI":"10.1016\/j.dss.2006.11.005","volume":"43","author":"WM van der Aalst","year":"2007","unstructured":"van der Aalst WM, Rosemann M, Dumas M (2007) Deadline-based escalation in process-aware information systems. Decis Support Syst 43(2):492\u2013511","journal-title":"Decis Support Syst"},{"key":"8_CR75","doi-asserted-by":"publisher","unstructured":"van\u00a0der\u00a0Waal W, van\u00a0de\u00a0Weerd I, Beerepoot I, et\u00a0al (2024) Putting the sword to the test: Finding workarounds with process mining. Bus Inf Syst Eng\u00a067:171\u2013190.\u00a0https:\/\/doi.org\/10.1007\/s12599-023-00846-3","DOI":"10.1007\/s12599-023-00846-3"},{"key":"8_CR76","doi-asserted-by":"crossref","unstructured":"Vidgof M, Bachhofner S, Mendling J (2023a) Large language models for business process management: Opportunities and challenges. In: Business Process Management Forum. BPM 2023. Lecture Notes in Business Information Processing. Springer,\u00a0Cham, pp 107-123","DOI":"10.1007\/978-3-031-41623-1_7"},{"key":"8_CR77","doi-asserted-by":"crossref","unstructured":"Vidgof M, Wurm B, Mendling J (2023b) The impact of process complexity on process performance: A study using event log data. In: International Conference on Business Process Management. Springer,\u00a0Cham, pp 413\u2013429","DOI":"10.1007\/978-3-031-41620-0_24"},{"issue":"5","key":"8_CR78","doi-asserted-by":"publisher","first-page":"832","DOI":"10.1287\/orsc.1070.0288","volume":"18","author":"O Volkoff","year":"2007","unstructured":"Volkoff O, Strong DM, Elmes MB (2007) Technological embeddedness and organizational change. Organ Sci 18(5):832\u2013848","journal-title":"Organ Sci"},{"key":"8_CR79","doi-asserted-by":"crossref","unstructured":"vom Brocke J, Baier M-S, Schmiedel T, Stelzl K, R\u00a8oglinger M, Wehking C (2021a) Context-aware business process management: Method assessment and selection. Bus Inf Syst Eng 63:533\u2013550","DOI":"10.1007\/s12599-021-00685-0"},{"key":"8_CR80","doi-asserted-by":"crossref","unstructured":"vom Brocke J, Jans M, Mendling J et al (2021b) A five-level framework for research on process mining. Bus Inf Syst Eng 63:483\u2013490","DOI":"10.1007\/s12599-021-00718-8"},{"key":"8_CR81","unstructured":"vom Brocke J, Simons A, Niehaves B, et\u00a0al (2009) Reconstructing the giant: On the importance of rigour in documenting the literature search process. In: 17th European Conference on Information Systems (ECIS).\u00a0AIS, Verona"},{"key":"8_CR82","doi-asserted-by":"publisher","unstructured":"vom Brocke J, van der Aalst WM, Berente N, et\u00a0al (2024) Process science: The interdisciplinary study of socio-technical change. Process Sci 1(1).\u00a0https:\/\/doi.org\/10.1007\/s44311-024-00001-5","DOI":"10.1007\/s44311-024-00001-5"},{"issue":"3","key":"8_CR83","doi-asserted-by":"publisher","first-page":"486","DOI":"10.1016\/j.ijinfomgt.2015.10.002","volume":"36","author":"J vom Brocke","year":"2016","unstructured":"vom Brocke J, Zelt S, Schmiedel T (2016) On the role of context in business process management. Int J Inf Manag 36(3):486\u2013495","journal-title":"Int J Inf Manag"},{"key":"8_CR84","doi-asserted-by":"crossref","unstructured":"Yeshchenko A, Durier F, Revoredo K, et\u00a0al (2018) Context-aware predictive process monitoring: The impact of news sentiment. In: On the Move to Meaningful Internet Systems. OTM 2018 Conferences.\u00a0Springer, Cham","DOI":"10.1007\/978-3-030-02610-3_33"},{"issue":"2","key":"8_CR85","doi-asserted-by":"publisher","first-page":"213","DOI":"10.2307\/20721425","volume":"34","author":"Y Yoo","year":"2010","unstructured":"Yoo Y (2010) Computing in everyday life: A call for research on experiential computing. MIS Q 34(2):213\u2013231","journal-title":"MIS Q"},{"key":"8_CR86","doi-asserted-by":"crossref","unstructured":"Zerbato F, Soffer P, Weber B (2022) Process mining practices: Evidence from interviews. In: International Conference on Business Process Management. Springer,\u00a0Cham, pp 268\u2013285","DOI":"10.1007\/978-3-031-16103-2_19"},{"key":"8_CR87","doi-asserted-by":"publisher","first-page":"1345","DOI":"10.1007\/s10270-023-01134-0","volume":"23","author":"L Zimmermann","year":"2024","unstructured":"Zimmermann L, Zerbato F, Weber B (2024) What makes life for process mining analysts difficult? A reflection of challenges. Softw Syst Model 23:1345\u20131373","journal-title":"Softw Syst Model"},{"issue":"6","key":"8_CR88","doi-asserted-by":"publisher","first-page":"701","DOI":"10.1287\/orsc.13.6.701.503","volume":"13","author":"M Zollo","year":"2002","unstructured":"Zollo M, Reuer JJ, Singh H (2002) Interorganizational routines and performance in strategic alliances. Organ Sci 13(6):701\u2013713","journal-title":"Organ Sci"}],"container-title":["Process Science"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s44311-025-00008-6.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s44311-025-00008-6\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s44311-025-00008-6.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,3,29]],"date-time":"2025-03-29T22:18:35Z","timestamp":1743286715000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s44311-025-00008-6"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025,3,24]]},"references-count":88,"journal-issue":{"issue":"1","published-online":{"date-parts":[[2025,12]]}},"alternative-id":["8"],"URL":"https:\/\/doi.org\/10.1007\/s44311-025-00008-6","relation":{},"ISSN":["2948-2178"],"issn-type":[{"value":"2948-2178","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025,3,24]]},"assertion":[{"value":"15 December 2024","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"10 March 2025","order":2,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"24 March 2025","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"Participation in our user study was entirely voluntary. Participants could withdraw at any time without providing a reason. All identifying information was anonymized during data collection.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Ethics approval and consent to participate"}},{"value":"The intent of publishing the study\u2019s findings was made transparent by mentioning the connection to the research project and the research team at the beginning of the user study. Participants could opt out at any stage, in which case their data was excluded from analysis and not used further.","order":3,"name":"Ethics","group":{"name":"EthicsHeading","label":"Consent for publication"}},{"value":"The authors of this manuscript were invited by the program chairs of the International Conference on Process Mining 2024 to submit an extended version of their conference paper to be considered for publication in the Process Science journal. The submitted manuscript went through a regular review process. Since Jan Mendling is co-Editor in Chief for Process Science, he was not involved in the decision to invite this paper, nor in the journal\u2019s review process, nor did he have any influence on the decisions related to this manuscript.","order":4,"name":"Ethics","group":{"name":"EthicsHeading","label":"Competing interests"}}],"article-number":"2"}}