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Ziel der vorliegenden Arbeit ist es, Erkenntnisse dar\u00fcber zu gewinnen, welche Ma\u00dfnahmen zum Umgang mit Gewalt in der Notfallversorgung verf\u00fcgbar sind und wie die Besch\u00e4ftigten diese subjektiv bewerten.<\/jats:p><\/jats:sec><jats:sec><jats:title>Methodik<\/jats:title><jats:p>Eine deutschlandweite Querschnittserhebung wurde 2020 mittels eines Online-Fragebogens durchgef\u00fchrt. Der Fragebogen enthielt Items zu Ma\u00dfnahmen zur Gewaltpr\u00e4vention, -intervention und -nachbereitung. Quantitative Daten wurden deskriptiv, Freitextangaben gem\u00e4\u00df der qualitativen Inhaltsanalyse nach Mayring ausgewertet.<\/jats:p><\/jats:sec><jats:sec><jats:title>Ergebnisse<\/jats:title><jats:p>An der Erhebung nahmen 349 Personen, davon 115 Leitungskr\u00e4fte, teil. Die Verf\u00fcgbarkeit von Sicherheitspersonal und eine standardisierte Meldung von Vorf\u00e4llen wurden als wichtige Ma\u00dfnahmen zum Umgang mit Gewalt erachtet. Von den Leitungskr\u00e4ften gaben 67\u202f% an, keinen Sicherheitsdienst zu haben, w\u00e4hrend 56\u202f% berichteten, dass gemeldete Gewaltereignisse nicht strukturiert aufgearbeitet werden. Eine hohe Arbeitsbelastung in der Notfallversorgung kann die Umsetzung von Ma\u00dfnahmen behindern. Insgesamt wurde die Forderung nach verst\u00e4rkter Unterst\u00fctzung durch Vorgesetzte und die Klinikleitung deutlich.<\/jats:p><\/jats:sec><jats:sec><jats:title>Schlussfolgerung<\/jats:title><jats:p>Es zeigt sich, dass Besch\u00e4ftigte bestimmte Ma\u00dfnahmen als wirksam erachten, diese oft aber nicht konsequent umgesetzt werden. Es bedarf einer strukturierten Meldung von Gewaltvorf\u00e4llen gegen Besch\u00e4ftigte, um die Pr\u00e4valenz realit\u00e4tsnah abbilden zu k\u00f6nnen. Neben der Aufstockung des (Pflege\u2011)Personals kann der eingeschr\u00e4nkte Zutritt f\u00fcr Begleitpersonen zu einer Reduktion des Konfliktpotenzials f\u00fchren.<\/jats:p><\/jats:sec>","DOI":"10.1007\/s00063-022-00960-2","type":"journal-article","created":{"date-parts":[[2022,9,15]],"date-time":"2022-09-15T12:08:10Z","timestamp":1663243690000},"page":"540-548","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":3,"title":["Notfallversorgung als risikoreicher Arbeitsplatz\u00a0\u2013 Ma\u00dfnahmen zum Umgang mit Gewalt gegen Besch\u00e4ftigte","Emergency care as a\u00a0high-risk workplace\u2014Measures to deal with violence against employees"],"prefix":"10.1007","volume":"118","author":[{"given":"Vanessa","family":"Beringer","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6762-4430","authenticated-orcid":false,"given":"Tanja","family":"Wirth","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Lena","family":"Kazmierczak","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Sonja","family":"Rei\u00dfmann","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Wilfried","family":"Schnieder","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Hans-Werner","family":"Kottkamp","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Greta","family":"Ullrich","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Albert","family":"Nienhaus","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Volker","family":"Harth","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Anja","family":"Schablon","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Stefanie","family":"Mache","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2022,9,15]]},"reference":[{"key":"960_CR1","doi-asserted-by":"crossref","first-page":"6","DOI":"10.37464\/2017.343.1520","volume":"34","author":"J Adams","year":"2017","unstructured":"Adams\u00a0J, Knowles\u00a0A, Irons\u00a0G, Roddy\u00a0A, Ashworth\u00a0J (2017) Assessing the effectiveness of clinical education to reduce the frequency and recurrence of workplace violence. 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