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Obwohl internationale Evidenz zeigt, dass eine telefonische Beratung fallabschlie\u00dfend m\u00f6glich ist, gibt es aktuell in Deutschland f\u00fcr diese Eins\u00e4tze keine Alternative zur Entsendung von Rettungswagen (RTW).<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Ziel der Arbeit<\/jats:title>\n                    <jats:p>Die Studie untersucht die Wirksamkeit eines psychosozialen telefonischen Arbeitsplatzes in der Leitstelle der Berliner Feuerwehr (PSAPL) zur Reduktion von RTW-Entsendungen.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Material und Methoden<\/jats:title>\n                    <jats:p>Es handelt sich um eine randomisierte, kontrollierte Studie in der Leitstelle der Berliner Feuerwehr. Die Teilnehmendenauswahl erfolgte nach standardisierten Notrufabfragecodes. An Interventionstagen wurden Anrufende mit NPH am PSAPL beraten und ggf. an andere Hilfestrukturen weitergeleitet. An Kontrolltagen wurde routinem\u00e4\u00dfig ein RTW disponiert. Personen mit Einwilligung wurden nach 14\u00a0Tagen rekontaktiert und selbstberichtete Endpunkte (u.a. Zufriedenheit) wurden erfasst.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Ergebnisse<\/jats:title>\n                    <jats:p>\n                      Von 129 NPH konnten 72\u00a0an den PSAPL weitergeleitet werden. Es konnte in 37,2\u202f% aller NPH-F\u00e4lle und in 66,8\u202f% der beratenen F\u00e4lle (\n                      <jats:italic>n<\/jats:italic>\n                      \u202f=\u200948) ein RTW-Einsatz vermieden und in der Regel an alternative Hilfsangebote vermittelt werden. In 24\u00a0F\u00e4llen war eine fallabschlie\u00dfende telefonische Beratung nicht m\u00f6glich und es wurde ein RTW disponiert. Die Hilfesuchenden waren mit der PSAPL-Intervention \u00fcberwiegend zufrieden.\n                    <\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Diskussion<\/jats:title>\n                    <jats:p>Es wurden zum ersten Mal durch fallabschlie\u00dfende telefonische Beratung in der Leitstelle RTW-Eins\u00e4tze und Transporte in Notaufnahmen im psychosozialen Spektrum aktiv vermieden. Der PSAPL bietet somit eine M\u00f6glichkeit, eine bestehende L\u00fccke in der psychosozialen Akutversorgung zu schlie\u00dfen bzw. NPH zielgerichtet weiterzuvermitteln.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1007\/s00063-026-01470-1","type":"journal-article","created":{"date-parts":[[2026,7,9]],"date-time":"2026-07-09T13:38:18Z","timestamp":1783604298000},"update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Wirksamkeit eines psychosozialen Arbeitsplatzes in der Leitstelle der Berliner Feuerwehr: eine randomisiert-kontrollierte Studie","Efficacy of a\u00a0psychosocial workplace within the Berlin Fire Department\u2019s dispatch center: a\u00a0randomized controlled trial"],"prefix":"10.1007","author":[{"given":"Lisa","family":"Wollenhaupt","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jan","family":"Moll","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Michael","family":"Mihasi","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Daniela","family":"Kr\u00fcger","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Antje","family":"Fischer-Rosinsk\u00fd","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Julian","family":"Friebel","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Charlotte","family":"Rust","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Joanna","family":"Geib","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"D\u00f6rte","family":"Huscher","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Andrea","family":"Figura","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Twyla","family":"Michnevich","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Paul","family":"Brettschneider","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Eiko","family":"Spielmann","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2608-0347","authenticated-orcid":false,"given":"Anna","family":"Slagman","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2026,7,9]]},"reference":[{"key":"1470_CR1","doi-asserted-by":"crossref","unstructured":"Dahmen J, Brettschneider P, Poloczek S, Pommerenke C, Wollenhaupt L, Breuer F. \u201eWarum wird der Notruf 112 gew\u00e4hlt?\u201c \u2013 Befragung zum Notrufverhalten der Berli-ner Bev\u00f6lkerung. 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