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Seit 2023 wird in der ZNA des Universit\u00e4tsklinikums Halle (Saale) ein digitaler Gesundheitslotse (DGL) eingesetzt. Das KI-basierte System erm\u00f6glicht mittels symptombasierter Selbstanamnese eine Ersteinsch\u00e4tzung und empfiehlt Versorgungsstrukturen. Untersucht wurden Nutzungserfahrungen und Bewertung durch Patient:innen sowie Akzeptanz und Nutzung der DGL-Ergebnisse durch \u00c4rzt:innen.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Methoden<\/jats:title>\n                    <jats:p>In einer explorativen Studie mit konvergentem Mixed-Methods-Design wurden 82\u00a0Patient:innen der Manchester-Triagestufen 4\u00a0oder 5\u00a0zu Nutzungserfahrungen und digitaler Gesundheitskompetenz mittels der Kurzform des \u201eUser Experience Questionnaire\u201c (UEQ\u2011)S und der \u201eeHealth Literacy Scale\u201c (eHEALS) befragt (08\/2025\u201301\/2026) und 8\u00a0Interviews mit \u00c4rzt:innen inhaltsanalytisch ausgewertet.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Ergebnisse<\/jats:title>\n                    <jats:p>Beide Gruppen standen dem DGL \u00fcberwiegend offen gegen\u00fcber. Patient:innen bewerteten Verst\u00e4ndlichkeit (61\u202f%), Design (54\u202f%) und Datensicherheit (52\u202f%) \u00fcberwiegend positiv, bem\u00e4ngelten jedoch teils die Symptomerfassung. Instabile Internetverbindungen und fehlende technische Ausstattung erschwerten die Nutzung. \u00c4rzt:innen \u00e4u\u00dferten Bedenken hinsichtlich Validit\u00e4t und Verl\u00e4sslichkeit. Eine feste Integration in die Arbeitsabl\u00e4ufe bestand nicht. Potenziale sahen Patient:innen in der ersten Orientierung, \u00c4rzt:innen in der (Nach\u2011)Triage und Entscheidungen \u00fcber Wartezeiten, in Informationsstrukturierung und der \u00dcberwindung von Sprachbarrieren. Zeitdruck und gesundheitliche Belastung der Patient:innen limitieren die Anwendung in der ZNA.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Diskussion<\/jats:title>\n                    <jats:p>Entscheidend f\u00fcr die Implementierung ist weniger die individuelle Akzeptanz als die systemische Passung. Erforderlich sind der Abbau technischer H\u00fcrden, bessere Information, flexiblere Datenerhebung und die Integration in klinische Abl\u00e4ufe. Dies sollte Gegenstand zuk\u00fcnftiger Forschung sein.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1007\/s00103-026-04302-x","type":"journal-article","created":{"date-parts":[[2026,9,11]],"date-time":"2026-09-11T13:12:31Z","timestamp":1789132351000},"page":"1165-1173","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Einsatz eines digitalen Gesundheitslotsen in der Notaufnahme: Erfahrungen und Akzeptanz bei Patient:innen und \u00c4rzt:innen","Use of a\u00a0digital health navigator in the emergency department: experiences and acceptance among patients and physicians"],"prefix":"10.1007","volume":"69","author":[{"given":"Maria","family":"Schwenke","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Pascal","family":"Samtlebe","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Susann","family":"Homann","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Anja","family":"Kn\u00f6chelmann","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2026,9,11]]},"reference":[{"key":"4302_CR1","unstructured":"Augurzky B, Beivers A, Breidenbach P et\u00a0al (2018) Notfallversorgung in Deutschland: Projektbericht im Auftrag der Kassen\u00e4rztlichen Bundesvereinigung. 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