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Initial facial palsy grade was compared to self-assessed or patient record stated palsy outcome. Occurrence of different characteristics (blisters, hearing loss, vertigo, etc.) of the syndrome were assessed.<\/jats:p><\/jats:sec><jats:sec><jats:title>Results<\/jats:title><jats:p>Altogether 120 patients were included of which 81 answered the questionnaire. All but one patient had received virus medication (aciclovir, valaciclovir), and half received simultaneous corticosteroids. If the medication was started within 72 h of Ramsay Hunt diagnosis, facial palsy recovered totally or with only slight sequelae in over 80% of the patients. Only a minority of the patients experienced varicella blisters simultaneously with facial palsy, blisters more often preceded or followed the palsy. Approximately 20% of the patients had their blisters in hidden places in the ear canal or mouth.<\/jats:p><\/jats:sec><jats:sec><jats:title>Conclusions<\/jats:title><jats:p>The long-term outcome of facial palsy in medically treated Ramsay Hunt syndrome was approaching the outcome of Bell\u2019s palsy. It is crucial to ask and inform the patient about the blisters and look for them since, more often than not, the blisters precede or follow the palsy and can be in areas not easily seen.<\/jats:p><\/jats:sec>","DOI":"10.1007\/s00405-020-05817-y","type":"journal-article","created":{"date-parts":[[2020,1,25]],"date-time":"2020-01-25T15:02:31Z","timestamp":1579964551000},"page":"1235-1245","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":21,"title":["Ramsay Hunt syndrome: characteristics and patient self-assessed long-term facial palsy outcome"],"prefix":"10.1007","volume":"277","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-9048-9043","authenticated-orcid":false,"given":"Mervi","family":"Kanerva","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Sanna","family":"Jones","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Anne","family":"Pitkaranta","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2020,1,25]]},"reference":[{"issue":"2","key":"5817_CR1","doi-asserted-by":"publisher","first-page":"210","DOI":"10.3109\/00016489.2010.520167","volume":"131","author":"HJ Shim","year":"2011","unstructured":"Shim HJ, Jung H, Park DC, Lee JH, Yeo SG (2011) Ramsay Hunt syndrome with multicranial nerve involvement. 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