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During the Royal Commission into Misconduct in the Banking, Superannuation, and Financial Services Industry, QSuper were recognised for their exemplary service with Indigenous customers (Hayne, Interim report: Royal commission into misconduct in the banking, superannuation and financial services industry, Volume 1. Commonwealth of Australia, 2018;<jats:italic>Transcript of Proceedings, 13 August<\/jats:italic>, Commonwealth of Australia, 2018). This position was in stark contrast to the inaccessible service offerings of other financial organisations where some used predatory practices to sell unethical financial products to Indigenous Australians (Hayne, Interim report: Royal commission into misconduct in the banking, superannuation and financial services industry, Volume 1. Commonwealth of Australia, 2018; Hayne, Final report: Royal commission into misconduct in the banking, superannuation and financial services industry, Volume 1. Commonwealth of Australia, 2019a). Storytelling garned from visiting customers in remote communities and other meaningful activities involving inclusive practice to facilitate ethical decision-making in finance is different to standard functionalist finance approaches (Schinckus, Int Rev Financ Anal 40:103\u2013106, 2015). Two empathetic questions asked within QSuper complementing the storytelling, were: \u201cWhat is the right thing to do by the customer?\u201d and \u201cHow would I feel if this were my mother?\u201d Exploration into the lived reality of moral capacity is important based on the Commission finding many of the 490,000 finance staff do not know how to provide ethical services to vulnerable customers, in particular remote Indigenous customers (Australian Bureau of Statistics. Labour force, Australia, detailed. ABS. Retrieved from<jats:ext-link xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" ext-link-type=\"uri\" xlink:href=\"https:\/\/www.abs.gov.au\/statistics\/labour\/employment-and-unemployment\/labour-force-australia-detailed\/latest-release\">https:\/\/www.abs.gov.au\/statistics\/labour\/employment-and-unemployment\/labour-force-australia-detailed\/latest-release<\/jats:ext-link>, 2021; Hayne, Final report: Royal commission into misconduct in the banking, superannuation and financial services industry, Volume 1. Commonwealth of Australia, 2019a). Furthermore, there is minimal literature on the role of Indigenous storytelling to heighten moral awareness in the finance industry which was found to lead to better ethical outcomes.<\/jats:p>","DOI":"10.1007\/s10551-022-05253-4","type":"journal-article","created":{"date-parts":[[2022,9,21]],"date-time":"2022-09-21T08:03:23Z","timestamp":1663747403000},"page":"13-29","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":5,"title":["Ethical Decision-Making in Indigenous Financial Services: QSuper Case Study"],"prefix":"10.1007","volume":"186","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-7530-5322","authenticated-orcid":false,"given":"Clare J. 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QSuper as an organisation and as individuals gave their consent for this research. Obtaining consent aligns with Griffith University\u2019s Ethics approval considerations (GU ref: 2019\/1026), as well as Guidelines for Ethical Research in Australian Indigenous Studies (Australian Institute of Aboriginal and Torres Strait Islander Studies, 2012). Both guidelines were incorporated into the research design. An AU$5,000 Ecstra and Australasian Business Ethics Network grant facilitated the development of this research. No direct or indirect commercial benefits to the researchers conducting this study occurred; however, in the spirit of full disclosure, the lead researcher, Clare JM Burns, wishes to state she was employed by the Queensland Government from 2012 to 2014, where QSuper was the default super fund.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Conflict of interest"}}]}}