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With face-to-face practice restricted, almost all communication with clients shifted to ICTs. Starting in April 2019, we conducted semi-structured interviews with social workers from four agencies serving diverse populations in a large urban centre, with the aim of exploring social workers\u2019 informal ICT use with clients. Approximately 6 weeks after the cessation of face-to-face practice in March 2020 due to COVID-19 measures, we re-interviewed social workers (n\u2009=\u200911) who had participated in our study. Second interviews were based on a newly developed interview guide that explored social workers\u2019 use of ICTs with clients in the context of COVID-19. Analysis of transcribed interviews revealed that the context of COVID-19 had generated two main themes. One, <jats:italic>a paradigm shift<\/jats:italic> for social workers was characterized by (a) diverse ICT options, (b) client-driven approach, and (c) necessary creativity. The second theme entails the <jats:italic>impact<\/jats:italic> of this transition which involved (a) greater awareness of clients\u2019 degree of access, (b) confidentiality and privacy, and (c) professional boundaries. We discuss these themes and sub-themes and present implications for practice and research in a Post-COVID-19 world.<\/jats:p>","DOI":"10.1007\/s10615-020-00780-x","type":"journal-article","created":{"date-parts":[[2020,11,24]],"date-time":"2020-11-24T07:03:27Z","timestamp":1606201407000},"page":"484-494","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":128,"title":["Responding to COVID-19: New Trends in Social Workers\u2019 Use of Information and Communication Technology"],"prefix":"10.1007","volume":"49","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-2538-826X","authenticated-orcid":false,"given":"Faye","family":"Mishna","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Elizabeth","family":"Milne","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Marion","family":"Bogo","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Luana F.","family":"Pereira","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2020,11,24]]},"reference":[{"key":"780_CR1","unstructured":"Barsky, A. 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