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However, many ill and injured workers experience the administrative processes involved in accessing these systems as difficult to navigate, which can stifle recovery and slow return to work. The present study centres workers\u2019 lived experiences to better understand facilitators and barriers to recovery, and to identify solutions grounded in workers\u2019 perspectives.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Methods<\/jats:title>\n                    <jats:p>Twenty Australian workers with work-related injuries, health, and mental health conditions completed an online interview between February and August 2024. Thematic analysis was used to interpret and group participant responses.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Results<\/jats:title>\n                    <jats:p>Three themes describing recovery experiences emerged, whereby each theme described a facilitator and a barrier subtheme. Additionally, four solution themes emerged, emphasising the importance of shifting systems towards including workers in decision-making steps, increasing transparency and ease of claim processing, and reducing financial strain.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Conclusions<\/jats:title>\n                    <jats:p>Findings are discussed in light of Administrative Burden Theory (ABT). ABT introduces concepts of learning, compliance, and psychological costs that ill and injured workers bear while engaging with social insurance systems. ABT proposes that these costs are not equally distributed, often disadvantaging those with fewer resources or support networks. We argue that ABT provides a useful framework through which to understand ill and injured workers\u2019 experiences with workers\u2019 compensation, and that it provides mechanisms to explain workers\u2019 suggested solutions.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1007\/s10926-026-10457-w","type":"journal-article","created":{"date-parts":[[2026,10,5]],"date-time":"2026-10-05T16:30:26Z","timestamp":1791217826000},"update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["From Participant to Passenger: Workers\u2019 Experiences of Recovery During a Workers\u2019 Compensation Claim"],"prefix":"10.1007","author":[{"given":"Elizabeth","family":"Pritchard","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Samineh","family":"Sanatkar","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Libby","family":"Callaway","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Grainne","family":"Cruickshank","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jason","family":"Thompson","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Branislava","family":"Godic","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Genevieve","family":"Grant","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ellen","family":"MacEachen","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Alex","family":"Collie","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2026,10,5]]},"reference":[{"key":"10457_CR1","doi-asserted-by":"publisher","DOI":"10.4324\/9780429443398","volume-title":"The science and politics of work disability prevention","year":"2018","unstructured":"MacEachen E, editor. 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