{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,26]],"date-time":"2025-03-26T13:24:22Z","timestamp":1742995462436,"version":"3.40.3"},"publisher-location":"Cham","reference-count":57,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783030007126"},{"type":"electronic","value":"9783030007133"}],"license":[{"start":{"date-parts":[[2018,1,1]],"date-time":"2018-01-01T00:00:00Z","timestamp":1514764800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018]]},"DOI":"10.1007\/978-3-030-00713-3_3","type":"book-chapter","created":{"date-parts":[[2018,9,12]],"date-time":"2018-09-12T12:09:18Z","timestamp":1536754158000},"page":"31-44","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight"],"prefix":"10.1007","author":[{"given":"Jo\u00e3o","family":"Reis","sequence":"first","affiliation":[]},{"given":"Marlene","family":"Amorim","sequence":"additional","affiliation":[]},{"given":"Nuno","family":"Mel\u00e3o","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2018,9,13]]},"reference":[{"issue":"3","key":"3_CR1","doi-asserted-by":"publisher","first-page":"318","DOI":"10.1111\/j.1937-5956.1999.tb00311.x","volume":"8","author":"D Cook","year":"1999","unstructured":"Cook, D., Goh, C., Chung, C.: Service typologies: a state of the art survey. Prod. Oper. Manag. 8(3), 318\u2013338 (1999)","journal-title":"Prod. Oper. Manag."},{"issue":"3","key":"3_CR2","doi-asserted-by":"publisher","first-page":"145","DOI":"10.1016\/j.emj.2008.04.003","volume":"26","author":"S Vargo","year":"2008","unstructured":"Vargo, S., Maglio, P., Akaka, M.: On value and value co-creation: a service systems and service logic perspective. Eur. Manag. J. 26(3), 145\u2013152 (2008)","journal-title":"Eur. Manag. J."},{"issue":"1","key":"3_CR3","doi-asserted-by":"publisher","first-page":"155","DOI":"10.25300\/MISQ\/2015\/39.1.07","volume":"39","author":"R Lusch","year":"2015","unstructured":"Lusch, R., Nambisan, S.: Service innovation: a service-dominant logic perspective. MIS Q. 39(1), 155\u2013175 (2015)","journal-title":"MIS Q."},{"issue":"3","key":"3_CR4","doi-asserted-by":"publisher","first-page":"50","DOI":"10.1509\/jmkg.64.3.50.18024","volume":"64","author":"M Meuter","year":"2000","unstructured":"Meuter, M., Ostrom, A., Roundtree, R., Bitner, M.: Self-service technologies: understanding customer satisfaction with technology-based service encounter. J. Mark. 64(3), 50\u201364 (2000)","journal-title":"J. Mark."},{"issue":"4","key":"3_CR5","doi-asserted-by":"publisher","first-page":"241","DOI":"10.1080\/1046669X.2016.1224309","volume":"23","author":"F Morimura","year":"2016","unstructured":"Morimura, F., Nishioka, K.: Waiting in exit-stage operations: expectation for self-checkout systems and overall satisfaction. J. Mark. Channels 23(4), 241\u2013254 (2016)","journal-title":"J. Mark. Channels"},{"issue":"6","key":"3_CR6","doi-asserted-by":"publisher","first-page":"2226","DOI":"10.1016\/j.jbusres.2015.12.034","volume":"69","author":"S Chou","year":"2016","unstructured":"Chou, S., Shen, G., Chiu, H., Chou, Y.: Multichannel service providers strategy: understanding customers\u2019 switching and free-riding behavior. J. Bus. Res. 69(6), 2226\u20132232 (2016)","journal-title":"J. Bus. Res."},{"issue":"7","key":"3_CR7","doi-asserted-by":"publisher","first-page":"883","DOI":"10.1016\/j.jbusres.2011.06.035","volume":"65","author":"J Chiou","year":"2012","unstructured":"Chiou, J., Wu, L., Chou, S.: You do the service but they take the order. J. Bus. Res. 65(7), 883\u2013889 (2012)","journal-title":"J. Bus. Res."},{"issue":"2","key":"3_CR8","doi-asserted-by":"publisher","first-page":"268","DOI":"10.1016\/j.elerap.2010.07.002","volume":"10","author":"H Chiu","year":"2011","unstructured":"Chiu, H., Hsieh, Y., Roan, J., Tseng, K., Hsieh, J.: The challenge for multichannel services: cross-channel free-riding behaviour. Electron. Commer. Res. Appl. 10(2), 268\u2013277 (2011)","journal-title":"Electron. Commer. Res. Appl."},{"issue":"2","key":"3_CR9","doi-asserted-by":"publisher","first-page":"129","DOI":"10.1016\/j.ijresmar.2006.11.002","volume":"24","author":"P Verhoef","year":"2007","unstructured":"Verhoef, P., Neslin, S., Vroomen, B.: Multichannel customer management: understanding the research-shopper phenomenon. Int. J. Res. Mark. 24(2), 129\u2013148 (2007)","journal-title":"Int. J. Res. Mark."},{"issue":"2","key":"3_CR10","doi-asserted-by":"publisher","first-page":"174","DOI":"10.1016\/j.jretai.2015.02.005","volume":"91","author":"P Verhoef","year":"2015","unstructured":"Verhoef, P., Kannan, P., Inman, J.: From multi-channel retailing to omni-channel retailing: introduction to the special issue on multi-channel retailing. J. Retail. 91(2), 174\u2013181 (2015)","journal-title":"J. Retail."},{"issue":"4","key":"3_CR11","doi-asserted-by":"publisher","first-page":"312","DOI":"10.1080\/09537287.2015.1125031","volume":"27","author":"R Sousa","year":"2016","unstructured":"Sousa, R., Amorim, M., Pinto, G., Magalh\u00e3es, A.: Multi-channel deployment: a methodology for the design of multi-channel service processes. Prod. Plan. Control 27(4), 312\u2013327 (2016)","journal-title":"Prod. Plan. Control"},{"key":"3_CR12","series-title":"Lecture Notes in Business Information Processing","doi-asserted-by":"publisher","first-page":"51","DOI":"10.1007\/978-3-319-56925-3_5","volume-title":"Exploring Services Science","author":"J Reis","year":"2017","unstructured":"Reis, J., Amorim, M., Mel\u00e3o, N.: New ways to deal with omni-channel services: opening the door to synergies, or problems in the horizon? In: Za, S., Dr\u0103goicea, M., Cavallari, M. (eds.) IESS 2017. LNBIP, vol. 279, pp. 51\u201363. Springer, Cham (2017). https:\/\/doi.org\/10.1007\/978-3-319-56925-3_5"},{"issue":"3\/4","key":"3_CR13","doi-asserted-by":"publisher","first-page":"137","DOI":"10.1111\/j.1460-8545.2004.00101.x","volume":"5\/6","author":"L Pittaway","year":"2004","unstructured":"Pittaway, L., Robertson, M., Munir, K., Denyer, D., Neely, A.: Networking and innovation: a systematic review of the evidence. Int. J. Manag. Rev. 5\/6(3\/4), 137\u2013168 (2004)","journal-title":"Int. J. Manag. Rev."},{"key":"3_CR14","doi-asserted-by":"publisher","first-page":"467","DOI":"10.1002\/(SICI)1097-0266(199905)20:5<467::AID-SMJ38>3.0.CO;2-J","volume":"20","author":"D Holm","year":"1999","unstructured":"Holm, D., Eriksson, K., Johanson, J.: Creating value through mutual commitment to business network relationships. Strateg. Manag. J. 20, 467\u2013486 (1999)","journal-title":"Strateg. Manag. J."},{"issue":"6\/7","key":"3_CR15","doi-asserted-by":"publisher","first-page":"562","DOI":"10.1108\/IJPDLM-08-2015-0179","volume":"46","author":"A H\u00fcbner","year":"2016","unstructured":"H\u00fcbner, A., Wollenburg, J., Holzapfel, A.: Retail logistics in the transition from multi-channel to omni-channel. Int. J. Phys. Distrib. Logist. Manag. 46(6\/7), 562\u2013583 (2016)","journal-title":"Int. J. Phys. Distrib. Logist. Manag."},{"issue":"4","key":"3_CR16","first-page":"23","volume":"54","author":"E Brynjolfsson","year":"2013","unstructured":"Brynjolfsson, E., Hu, Y., Rahman, M.: Competing in the age of omnichannel retailing. MIT Sloan Manag. Rev. 54(4), 23\u201329 (2013)","journal-title":"MIT Sloan Manag. Rev."},{"issue":"2","key":"3_CR17","doi-asserted-by":"publisher","first-page":"95","DOI":"10.1177\/1094670506293559","volume":"9","author":"S Neslin","year":"2006","unstructured":"Neslin, S., et al.: Challenges and opportunities in multichannel customer management. J. Serv. Res. 9(2), 95\u2013112 (2006)","journal-title":"J. Serv. Res."},{"issue":"4","key":"3_CR18","doi-asserted-by":"publisher","first-page":"356","DOI":"10.1177\/1094670506286324","volume":"8","author":"R Sousa","year":"2006","unstructured":"Sousa, R., Voss, C.: Service quality in multichannel services employing virtual channels. J. Serv. Res. 8(4), 356\u2013371 (2006)","journal-title":"J. Serv. Res."},{"issue":"5","key":"3_CR19","doi-asserted-by":"publisher","first-page":"429","DOI":"10.1016\/S0019-8501(01)00159-6","volume":"31","author":"R Mehta","year":"2002","unstructured":"Mehta, R., Dubinsky, A., Anderson, R.: Marketing channel management and the sales manager. Ind. Mark. Manag. 31(5), 429\u2013439 (2002)","journal-title":"Ind. Mark. Manag."},{"issue":"1","key":"3_CR20","doi-asserted-by":"publisher","first-page":"69","DOI":"10.1515\/fman-2016-0006","volume":"8","author":"M Kotarba","year":"2016","unstructured":"Kotarba, M.: New factors inducing changes in the retail banking customer relationship management (CRM) and their exploration by the fintech industry. Found. Manag. 8(1), 69\u201378 (2016)","journal-title":"Found. Manag."},{"issue":"2","key":"3_CR21","doi-asserted-by":"publisher","first-page":"12","DOI":"10.1108\/JBS-05-2015-0053","volume":"37","author":"S Jeanpert","year":"2016","unstructured":"Jeanpert, S., Pach\u00e9, G.: Successful multi-channel strategy: mixing marketing and logistical issues. J. Bus. Strateg. 37(2), 12\u201319 (2016)","journal-title":"J. Bus. Strateg."},{"key":"3_CR22","doi-asserted-by":"publisher","first-page":"170","DOI":"10.1016\/j.jretconser.2015.08.001","volume":"27","author":"N Beck","year":"2015","unstructured":"Beck, N., Rygl, D.: Categorization of multiple channel retailing in multi-, cross-, and omni-channel retailing for retailers and retailing. J. Retail. Consum. Serv. 27, 170\u2013178 (2015)","journal-title":"J. Retail. Consum. Serv."},{"issue":"11\/12","key":"3_CR23","doi-asserted-by":"publisher","first-page":"953","DOI":"10.1108\/IJRDM-02-2014-0018","volume":"42","author":"B De Faultrier","year":"2014","unstructured":"De Faultrier, B., Boulay, J., Feenstra, F., Muzellec, L.: Defining a retailer\u2019s channel strategy applied to young consumers. Int. J. Retail Distrib. Manag. 42(11\/12), 953\u2013973 (2014)","journal-title":"Int. J. Retail Distrib. Manag."},{"key":"3_CR24","unstructured":"Mirsch, T., Lehrer, C., Jung, R.: Channel integration towards omnichannel management: a literature review. In: Proceeding of the 20th Pacific Asia Conference on Information Systems (PACIS) (2016)"},{"issue":"15","key":"3_CR25","doi-asserted-by":"publisher","first-page":"1","DOI":"10.17485\/ijst\/2016\/v9i15\/92148","volume":"9","author":"G Aradhana","year":"2016","unstructured":"Aradhana, G.: Technological profile of retailers in India. Indian J. Sci. Technol. 9(15), 1\u201316 (2016)","journal-title":"Indian J. Sci. Technol."},{"issue":"3","key":"3_CR26","doi-asserted-by":"publisher","first-page":"336","DOI":"10.1108\/IJRDM-04-2015-0056","volume":"44","author":"K Picot-Coupey","year":"2016","unstructured":"Picot-Coupey, K., Hur\u00e9, E., Piveteau, L.: Channel design to enrich customers\u2019 shopping experiences. synchronizing clicks with bricks in an omni-channel perspective \u2013 the direct optic case. Int. J. Retail Distrib. Manag. 44(3), 336\u2013368 (2016)","journal-title":"Int. J. Retail Distrib. Manag."},{"key":"3_CR27","doi-asserted-by":"crossref","unstructured":"Jackson, K., Matsumoto, S.: Business networks in Japan: the impact of exposure to overseas markets. In: Business Networks in East Asia Capitalisms: Enduring Trends, Emerging Patterns, p. 143 (2016)","DOI":"10.1016\/B978-0-08-100639-9.00007-4"},{"issue":"5","key":"3_CR28","doi-asserted-by":"publisher","first-page":"377","DOI":"10.1108\/08858621111144433","volume":"26","author":"T Palo","year":"2011","unstructured":"Palo, T., Tahtinen, J.: A network perspective on business models for emerging technology-based services. J. Bus. Ind. Mark. 26(5), 377\u2013388 (2011)","journal-title":"J. Bus. Ind. Mark."},{"key":"3_CR29","unstructured":"Willms, W., Flirber, U., Hardt, U., Jung, H.: Konzept fur eine regionale Infrastrukturpolitik im Raum der gemeinsamen Landesplanung Bremen\/Niedersachsen. Band II: Wissenschaft und Forschung. In: Gemeinsame Landesplanung Bremen Niedersachsen Schriftenreihe, pp. 5\u201394. Hannover, Bremen (1994)"},{"key":"3_CR30","doi-asserted-by":"crossref","unstructured":"Reis, J., Amorim, M., Mel\u00e3o, N.: Omni-channel services operations: building technology-based business networks. Service operations and logistics, and informatics (SOLI). In: IEEE International Conference, Bari, Italy, pp. 96\u2013101 (2017)","DOI":"10.1109\/SOLI.2017.8120977"},{"key":"3_CR31","doi-asserted-by":"publisher","first-page":"441","DOI":"10.1016\/S0272-6963(98)00023-0","volume":"16","author":"J Meredith","year":"1998","unstructured":"Meredith, J.: Building operations management theory through case and field research. J. Oper. Manag. 16, 441\u2013454 (1998)","journal-title":"J. Oper. Manag."},{"key":"3_CR32","doi-asserted-by":"publisher","first-page":"369","DOI":"10.2307\/248684","volume":"11","author":"I Benbasat","year":"1987","unstructured":"Benbasat, I., Goldstein, D., Mead, M.: The case research strategy in studies of information systems. MIS Q. 11, 369\u2013386 (1987)","journal-title":"MIS Q."},{"issue":"2","key":"3_CR33","doi-asserted-by":"publisher","first-page":"15","DOI":"10.1108\/01443570210414329","volume":"22","author":"C Voss","year":"2002","unstructured":"Voss, C., Tsikriktsis, N., Frohlich, M.: Case research in operations management. Int. J. Oper. Prod. Manag. 22(2), 15\u2013219 (2002)","journal-title":"Int. J. Oper. Prod. Manag."},{"issue":"11","key":"3_CR34","doi-asserted-by":"publisher","first-page":"1215","DOI":"10.1016\/j.jbusres.2009.10.020","volume":"63","author":"L Corti\u00f1as","year":"2010","unstructured":"Corti\u00f1as, L., Chocarro, R., Villanueva, M.: Understanding multi-channel banking customers. J. Bus. Res. 63(11), 1215\u20131221 (2010)","journal-title":"J. Bus. Res."},{"key":"3_CR35","unstructured":"Sousa, R., Amorim, M.: A framework for the design of multichannel services. Project for the Foundation for Science and Technology, under grant number PTDC\/GES\/68139\/2006 (2009)"},{"key":"3_CR36","doi-asserted-by":"crossref","unstructured":"Elgahwash, F., Freeman, M.: Self-service technology banking preferences: comparing libyans\u2019 behaviour in developing and developed countries. In: Banking Finance, and Accounting: Concepts, Methodologies, Tools, and Applications, pp. 714\u2013727. IGI Global (2015)","DOI":"10.4018\/978-1-4666-6268-1.ch039"},{"key":"3_CR37","volume-title":"Practical Research Methods: A User-friendly Guide to Mastering Research Techniques and Projects","author":"C Dawson","year":"2002","unstructured":"Dawson, C.: Practical Research Methods: A User-friendly Guide to Mastering Research Techniques and Projects. How to books Ltd., Oxford (2002)"},{"issue":"4","key":"3_CR38","first-page":"836","volume":"27","author":"M Saunders","year":"2016","unstructured":"Saunders, M., Townsend, K.: Reporting and justifying the number interview participants in organizational and workplace research. J. Manag. 27(4), 836\u2013852 (2016)","journal-title":"J. Manag."},{"key":"3_CR39","doi-asserted-by":"publisher","DOI":"10.4135\/9781412963909","volume-title":"The Sage Encyclopedia of Qualitative Research Methods","author":"L Given","year":"2008","unstructured":"Given, L.: The Sage Encyclopedia of Qualitative Research Methods. Sage Publications, Thousand Oaks (2008)"},{"key":"3_CR40","volume-title":"Qualitative Research and Evaluation","author":"M Patton","year":"2002","unstructured":"Patton, M.: Qualitative Research and Evaluation. Sage, Thousand Oaks (2002)"},{"key":"3_CR41","doi-asserted-by":"publisher","DOI":"10.4135\/9781412957397","volume-title":"Encyclopedia of Case Study Research","author":"A Mills","year":"2010","unstructured":"Mills, A., Durepos, G., Wiebe, E.: Encyclopedia of Case Study Research, vol. 1. Sage, Thousand Oaks (2010). Index, L.-Z."},{"key":"3_CR42","volume-title":"Qualitative Research Methods for the Social Sciences","author":"B Berg","year":"2004","unstructured":"Berg, B., Lune, H., Lune, H.: Qualitative Research Methods for the Social Sciences. Pearson, Boston (2004)"},{"key":"3_CR43","volume-title":"Researching and Writing a Dissertation: A Guidebook for Business Students","author":"C Fisher","year":"2007","unstructured":"Fisher, C.: Researching and Writing a Dissertation: A Guidebook for Business Students. Pearson Education, London (2007)"},{"key":"3_CR44","volume-title":"Doing Case Study Research: A Practical Guide for Beginning Researchers","author":"D Hancock","year":"2015","unstructured":"Hancock, D., Algozzine, B.: Doing Case Study Research: A Practical Guide for Beginning Researchers. Teachers College Press, New York (2015)"},{"key":"3_CR45","volume-title":"Qualitative Research in Sociology","author":"A Marvasti","year":"2003","unstructured":"Marvasti, A.: Qualitative Research in Sociology. Sage, Thousand Oaks (2003)"},{"key":"3_CR46","volume-title":"Qualitative Data Analysis with NVivo","author":"P Bazeley","year":"2013","unstructured":"Bazeley, P., Jackson, K.: Qualitative Data Analysis with NVivo. Sage Publications, London (2013)"},{"key":"3_CR47","volume-title":"Case Study Research: Design and Methods","author":"R Yin","year":"2003","unstructured":"Yin, R.: Case Study Research: Design and Methods. Sage Publications, Thousand Oaks (2003)"},{"key":"3_CR48","unstructured":"SIBS International Worldwide Payment Solutions. https:\/\/www.sibs-international.com"},{"issue":"2","key":"3_CR49","doi-asserted-by":"publisher","first-page":"232","DOI":"10.1016\/j.elerap.2007.04.003","volume":"7","author":"A Kousaridas","year":"2008","unstructured":"Kousaridas, A., Parissis, G., Apostolopoulos, T.: An open financial services architecture based on the use of intelligent mobile devices. Electron. Commer. Res. Appl. 7(2), 232\u2013246 (2008)","journal-title":"Electron. Commer. Res. Appl."},{"issue":"5","key":"3_CR50","doi-asserted-by":"publisher","first-page":"540","DOI":"10.1108\/IJRDM-08-2015-0122","volume":"44","author":"N Demoulin","year":"2016","unstructured":"Demoulin, N., Djelassi, S.: An integrated model of self-service technology (SST) usage in a retail context. Int. J. Retail Distrib. Manag. 44(5), 540\u2013559 (2016)","journal-title":"Int. J. Retail Distrib. Manag."},{"key":"3_CR51","doi-asserted-by":"crossref","unstructured":"Verhoef, P.: Multi-channel customer management strategy. In: Handbook of Marketing Strategy, pp. 130\u2013150 (2012)","DOI":"10.4337\/9781781005224.00017"},{"issue":"3\u20134","key":"3_CR52","doi-asserted-by":"publisher","first-page":"84","DOI":"10.1007\/s12063-015-0101-9","volume":"8","author":"A H\u00fcbner","year":"2015","unstructured":"H\u00fcbner, A., Holzapfel, A., Kuhn, H.: Operations management in multi-channel retailing: an exploratory study. Oper. Manag. Res. 8(3\u20134), 84\u2013100 (2015)","journal-title":"Oper. Manag. Res."},{"issue":"2","key":"3_CR53","doi-asserted-by":"publisher","first-page":"169","DOI":"10.1016\/j.ijpe.2008.09.011","volume":"116","author":"A Brun","year":"2008","unstructured":"Brun, A., Castelli, C.: Supply chain strategy in the fashion industry: developing a portfolio model depending on product, retail channel and brand. Int. J. Prod. Econ. 116(2), 169\u2013181 (2008)","journal-title":"Int. J. Prod. Econ."},{"issue":"2","key":"3_CR54","doi-asserted-by":"publisher","first-page":"275","DOI":"10.1108\/09574090510634557","volume":"16","author":"P Bagchi","year":"2005","unstructured":"Bagchi, P., Skjoett-Larsen, T.: Supply chain integration: a european survey. Int. J. Logist. Manag. 16(2), 275\u2013294 (2005)","journal-title":"Int. J. Logist. Manag."},{"issue":"7","key":"3_CR55","doi-asserted-by":"publisher","first-page":"516","DOI":"10.1108\/09590550610673590","volume":"34","author":"A Kennedy","year":"2006","unstructured":"Kennedy, A., Coughlan, J.: Online shopping portals: an option for traditional retailers? Int. J. Retail Distrib. Manag. 34(7), 516\u2013528 (2006)","journal-title":"Int. J. Retail Distrib. Manag."},{"issue":"2","key":"3_CR56","first-page":"51","volume":"14","author":"R Hansen","year":"2015","unstructured":"Hansen, R., Sia, S.: Hummel\u2019s digital transformation toward omnichannel retailing: key lessons learned. MIS Q. Execut. 14(2), 51\u201366 (2015)","journal-title":"MIS Q. Execut."},{"key":"3_CR57","volume-title":"Essentials of Research Design and Methodology","author":"G Marczyk","year":"2005","unstructured":"Marczyk, G., DeMatteo, D., Festinger, D.: Essentials of Research Design and Methodology. Wiley, Hoboken (2005)"}],"container-title":["Lecture Notes in Business Information Processing","Exploring Service Science"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-00713-3_3","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,3,7]],"date-time":"2024-03-07T12:11:19Z","timestamp":1709813479000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-030-00713-3_3"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018]]},"ISBN":["9783030007126","9783030007133"],"references-count":57,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-00713-3_3","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2018]]},"assertion":[{"value":"13 September 2018","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"IESS","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Exploring Service Science","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Karlsruhe","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Germany","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2018","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"19 September 2018","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"21 September 2018","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"9","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"icexss2018","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/iess2018.ksri.kit.edu\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Double-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"EasyChair","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"67","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"30","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"0","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"45% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"2","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"1","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"Yes","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}}]}}