{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,5,13]],"date-time":"2025-05-13T16:20:38Z","timestamp":1747153238520,"version":"3.40.5"},"publisher-location":"Cham","reference-count":41,"publisher":"Springer Nature Switzerland","isbn-type":[{"type":"print","value":"9783031435157"},{"type":"electronic","value":"9783031435164"}],"license":[{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2024]]},"DOI":"10.1007\/978-3-031-43516-4_7","type":"book-chapter","created":{"date-parts":[[2024,2,3]],"date-time":"2024-02-03T10:02:14Z","timestamp":1706954534000},"page":"111-134","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["The Contribution of Interface Design on the Promotion and Sales of Social Institutions\u2019 Products: The Case Study of Escola Oficina"],"prefix":"10.1007","author":[{"given":"Rita","family":"Lobo","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5228-5453","authenticated-orcid":false,"given":"Nuno","family":"Martins","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1067-276X","authenticated-orcid":false,"given":"Leonardo","family":"Pereira","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6331-0354","authenticated-orcid":false,"given":"Daniel","family":"Brand\u00e3o","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2024,2,4]]},"reference":[{"doi-asserted-by":"publisher","unstructured":"Anshu K, Gaur L, Singh G (2022) Impact of customer experience on attitude and repurchase intention in online grocery retailing: a moderation mechanism of value co-creation. J Retail Consum Serv 64. https:\/\/doi.org\/10.1016\/j.jretconser.2021.102798","key":"7_CR1","DOI":"10.1016\/j.jretconser.2021.102798"},{"key":"7_CR2","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2019.101985","volume":"53","author":"M Barari","year":"2020","unstructured":"Barari M, Ross M, Surachartkumtonkun J (2020) Negative and positive customer shopping experience in an online context. J Retail Consum Serv 53:101985. https:\/\/doi.org\/10.1016\/j.jretconser.2019.101985","journal-title":"J Retail Consum Serv"},{"unstructured":"Britannica. (2020, May 26). Gestalt psychology. Encyclopedia Britannica. https:\/\/www.britannica.com\/science\/Gestalt-psychology","key":"7_CR3"},{"key":"7_CR4","doi-asserted-by":"publisher","first-page":"381","DOI":"10.1111\/j.1540-5885.2011.00806.x","volume":"28","author":"T Brown","year":"2011","unstructured":"Brown T, Katz B (2011) Change by design. J Prod Innov Manag 28:381\u2013383. https:\/\/doi.org\/10.1111\/j.1540-5885.2011.00806.x","journal-title":"J Prod Innov Manag"},{"unstructured":"Carroll M (2012). How retailers can replicate the \u2018magic\u2019 of the Apple Store...online. Forbes. www.forbes.com\/sites\/matthewcarroll\/2012\/06\/26\/how-retailers-can-replicate-the-magic-of-the-apple-store-online. Accessed 3 April 2013","key":"7_CR5"},{"unstructured":"Dam R, Siang T (2020a) Design thinking: a quick overview. Interaction Design Foundation. Retrieved January 25, 2021, from https:\/\/www.interaction-design.org\/literature\/article\/design-thinking-aquick-overview\u00a0","key":"7_CR6"},{"unstructured":"Dam R, Siang T (2020b) Design thinking: get started with prototyping. Interaction-Design.Org. Retrieved May 28, 2021, from https:\/\/www.interaction-design.org\/literature\/article\/design-thinking-getstarted-with-prototyping","key":"7_CR7"},{"issue":"4","key":"7_CR8","doi-asserted-by":"publisher","first-page":"420","DOI":"10.1016\/j.elerap.2012.06.004","volume":"11","author":"L Deng","year":"2012","unstructured":"Deng L, Poole MS (2012) Aesthetic design of e-commerce web pages\u2014webpage complexity, order and preference. Electron Commer Res Appl 11(4):420\u2013440. https:\/\/doi.org\/10.1016\/j.elerap.2012.06.004","journal-title":"Electron Commer Res Appl"},{"unstructured":"Dillon A (2001). Beyond usability: process, outcome and affect in human computer interactions. https:\/\/www.researchgate.net\/publication\/242176375","key":"7_CR9"},{"issue":"1","key":"7_CR10","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.im.2005.01.002","volume":"43","author":"C Flavi\u00e1n","year":"2006","unstructured":"Flavi\u00e1n C, Guinal\u00edu M, Gurrea R (2006) The role played by perceived usability, satisfaction and consumer trust on website loyalty. Inform Manage 43(1):1\u201314. https:\/\/doi.org\/10.1016\/j.im.2005.01.002","journal-title":"Inform Manage"},{"issue":"3","key":"7_CR11","doi-asserted-by":"publisher","first-page":"387","DOI":"10.1016\/S0148-2963(03)00106-1","volume":"58","author":"DR Fortin","year":"2005","unstructured":"Fortin DR, Dholakia RR (2005) Interactivity and vividness effects on social presence and involvement with a web-based advertisement. J Bus Res 58(3):387\u2013396. https:\/\/doi.org\/10.1016\/S0148-2963(03)00106-1","journal-title":"J Bus Res"},{"doi-asserted-by":"crossref","unstructured":"Gao Y (2010) A cognitive model of trust in e-commerce: evidence from a field study in China. J Appl Bus Res 26:27\u201344. https:\/\/core.ac.uk\/download\/pdf\/268103497.pdf","key":"7_CR12","DOI":"10.19030\/jabr.v26i1.275"},{"issue":"2","key":"7_CR13","doi-asserted-by":"publisher","first-page":"215","DOI":"10.1509\/jmkr.41.2.215.28668","volume":"41","author":"GJ Gorn","year":"2004","unstructured":"Gorn GJ, Chattopadhyay A, Sengupta J, Tripathi S (2004) Waiting for the web: how screen color affects time perception. J Mark Res 41(2):215\u2013225. https:\/\/doi.org\/10.1509\/jmkr.41.2.215.28668","journal-title":"J Mark Res"},{"doi-asserted-by":"publisher","unstructured":"Gulfraz MB, Sufyan M, Mustak M, Salminen J, Srivastava DK (2022) Understanding the impact of online customers\u2019 shopping experience on online impulsive buying: a study on two leading e-commerce platforms. J Retail Consum Serv 68. https:\/\/doi.org\/10.1016\/j.jretconser.2022.103000","key":"7_CR14","DOI":"10.1016\/j.jretconser.2022.103000"},{"doi-asserted-by":"publisher","unstructured":"Gunawan R, Anthony G, Vendly, Anggreainy, MS (2021) The effect of design user interface (UI) e-commerce on user experience (UX). Proceedings of 2021 6th International Conference on New Media Studies, CONMEDIA 2021, pp 95\u201398. https:\/\/doi.org\/10.1109\/CONMEDIA53104.2021.9617199\u00a0","key":"7_CR15","DOI":"10.1109\/CONMEDIA53104.2021.9617199"},{"key":"7_CR16","doi-asserted-by":"publisher","first-page":"224","DOI":"10.1016\/j.chb.2015.07.056","volume":"54","author":"B Hasan","year":"2016","unstructured":"Hasan B (2016) Perceived irritation in online shopping: the impact of website design characteristics. Comput Hum Behav 54:224\u2013230. https:\/\/doi.org\/10.1016\/j.chb.2015.07.056","journal-title":"Comput Hum Behav"},{"doi-asserted-by":"publisher","unstructured":"Hewei T, Youngsook L (2022) Factors affecting continuous purchase intention of fashion products on social E-commerce: SOR model and the mediating effect. Entertain Comput 41. https:\/\/doi.org\/10.1016\/j.entcom.2021.100474","key":"7_CR17","DOI":"10.1016\/j.entcom.2021.100474"},{"issue":"4","key":"7_CR18","doi-asserted-by":"publisher","first-page":"246","DOI":"10.1016\/j.elerap.2012.12.003","volume":"12","author":"Z Huang","year":"2013","unstructured":"Huang Z, Benyoucef M (2013) From e-commerce to social commerce: a close look at design features. Electron Commer Res Appl 12(4):246\u2013259. https:\/\/doi.org\/10.1016\/j.elerap.2012.12.003","journal-title":"Electron Commer Res Appl"},{"unstructured":"Karimov FP, Brengman M, Van Hove L, Van Hove L (2014) The effect of website design dimensions on initial trust: a synthesis of the empirical literature. https:\/\/www.researchgate.net\/publication\/237006618","key":"7_CR19"},{"unstructured":"Kumar V, Mukerji B, Francis S, Butt I, Persaud A, Butt I (2007) Factors for successful e-government adoption: a conceptual framework. https:\/\/www.researchgate.net\/publication\/228796407","key":"7_CR20"},{"key":"7_CR21","doi-asserted-by":"publisher","first-page":"624","DOI":"10.1016\/j.jbusres.2020.01.042","volume":"126","author":"VG Kuppelwieser","year":"2021","unstructured":"Kuppelwieser VG, Klaus P (2021) Measuring customer experience quality: The EXQ scale revisited. J Bus Res 126:624\u2013633. https:\/\/doi.org\/10.1016\/j.jbusres.2020.01.042","journal-title":"J Bus Res"},{"unstructured":"Laubheimer P (2018) Beyond the NPS: measuring perceived usability with the SUS, NASA-TLX, and the single ease question after tasks and usability tests. Nielsen Norman Group. Retrieved August 19, 2021, from https:\/\/www.nngroup.com\/articles\/measuring-perceived-usability\/","key":"7_CR22"},{"issue":"3","key":"7_CR23","doi-asserted-by":"publisher","first-page":"269","DOI":"10.1016\/j.ijhcs.2003.09.002","volume":"60","author":"T Lavie","year":"2004","unstructured":"Lavie T, Tractinsky N (2004) Assessing dimensions of perceived visual aesthetics of web sites. Int J Hum Comput Stud 60(3):269\u2013298. https:\/\/doi.org\/10.1016\/j.ijhcs.2003.09.002","journal-title":"Int J Hum Comput Stud"},{"issue":"4","key":"7_CR24","doi-asserted-by":"publisher","first-page":"329","DOI":"10.1016\/j.compind.2009.12.004","volume":"61","author":"S Lee","year":"2010","unstructured":"Lee S, Koubek RJ (2010) The effects of usability and web design attributes on user preference for e-commerce web sites. Comput Ind 61(4):329\u2013341. https:\/\/doi.org\/10.1016\/j.compind.2009.12.004","journal-title":"Comput Ind"},{"issue":"3","key":"7_CR25","doi-asserted-by":"publisher","first-page":"240","DOI":"10.1016\/S1567-4223(03)00026-7","volume":"2","author":"W Lee","year":"2003","unstructured":"Lee W, Benbasat I (2003) Designing an electronic commerce interface: attention and product memory as elicited by web design. Electron Commer Res Appl 2(3):240\u2013253. https:\/\/doi.org\/10.1016\/S1567-4223(03)00026-7","journal-title":"Electron Commer Res Appl"},{"key":"7_CR26","doi-asserted-by":"publisher","first-page":"5299","DOI":"10.1016\/j.proeng.2011.08.982","volume":"15","author":"F Li","year":"2011","unstructured":"Li F, Li Y (2011) Usability evaluation of e-commerce on B2C websites in China. Proc Eng 15:5299\u20135304. https:\/\/doi.org\/10.1016\/j.proeng.2011.08.982","journal-title":"Proc Eng"},{"issue":"4","key":"7_CR27","doi-asserted-by":"publisher","first-page":"673","DOI":"10.1016\/j.chb.2010.01.004","volume":"26","author":"Y-M Li","year":"2010","unstructured":"Li Y-M, Yeh Y-S (2010) Increasing trust in mobile commerce through design aesthetics. Comput Hum Behav 26(4):673\u2013684. https:\/\/doi.org\/10.1016\/j.chb.2010.01.004","journal-title":"Comput Hum Behav"},{"issue":"5","key":"7_CR28","doi-asserted-by":"publisher","first-page":"48","DOI":"10.5539\/mas.v6n5p48","volume":"6","author":"WM Lim","year":"2012","unstructured":"Lim WM, Ting DH (2012) E-shopping: an analysis of the uses and gratifications theory. Mod Appl Sci 6(5):48\u201363. https:\/\/doi.org\/10.5539\/mas.v6n5p48","journal-title":"Mod Appl Sci"},{"issue":"9","key":"7_CR29","doi-asserted-by":"publisher","first-page":"1140","DOI":"10.1108\/03090560910976401","volume":"43","author":"EE Manganari","year":"2009","unstructured":"Manganari EE, Siomkos GJ, Vrechopoulos AP (2009) Store atmosphere in web retailing. Eur J Mark 43(9):1140\u20131153. https:\/\/doi.org\/10.1108\/03090560910976401","journal-title":"Eur J Mark"},{"doi-asserted-by":"publisher","unstructured":"Martins N, Brand\u00e3o D, Guimar\u00e3es L, Penedos-Santiago E, Brand\u00e3o D (2023). A import\u00e2ncia do Design de Comunica\u00e7\u00e3o no processo de dissemina\u00e7\u00e3o de pr\u00e1ticas comunit\u00e1rias em bairros sociais: o Balteiro\u201d, Comunica\u00e7\u00e3o e Sociedade, vol. 43. https:\/\/doi.org\/10.17231\/comsoc.43(2023).4455","key":"7_CR30","DOI":"10.17231\/comsoc.43(2023).4455"},{"issue":"11","key":"7_CR31","doi-asserted-by":"publisher","first-page":"195","DOI":"10.3390\/fi12110195","volume":"12","author":"N Martins","year":"2020","unstructured":"Martins N, Brand\u00e3o D, Alvelos H, Silva S (2020) E-Marketplace as a tool for the revitalization of Portuguese Craft Industry: the design process in the development of an online platform. Future Internet 12(11):195. https:\/\/doi.org\/10.3390\/fi12110195","journal-title":"Future Internet"},{"issue":"1","key":"7_CR32","doi-asserted-by":"publisher","first-page":"93","DOI":"10.1109\/3468.995532","volume":"32","author":"M Matera","year":"2002","unstructured":"Matera M, Costabile MF, Garzotto F, Paolini P (2002) SUE inspection: An effective method for systematic usability evaluation of hypermedia. IEEE Trans Syst Man Cybern Part A Syst Hum 32(1):93\u2013103. https:\/\/doi.org\/10.1109\/3468.995532","journal-title":"IEEE Trans Syst Man Cybern Part A Syst Hum"},{"key":"7_CR33","doi-asserted-by":"publisher","first-page":"919","DOI":"10.1016\/j.jbusres.2009.05.014","volume":"63","author":"A Mollen","year":"2010","unstructured":"Mollen A, Wilson H (2010) Engagement, telepresence and interactivity in online consumer experience: reconciling scholastic and managerial perspectives. J Bus Res 63:919\u2013925. https:\/\/doi.org\/10.1016\/j.jbusres.2009.05.014","journal-title":"J Bus Res"},{"key":"7_CR34","doi-asserted-by":"publisher","first-page":"448","DOI":"10.1177\/0092070303254408","volume":"31","author":"MM Montoya-Weiss","year":"2003","unstructured":"Montoya-Weiss MM, Voss GB, Grewal D (2003) Determinants of online channel use and overall satisfaction with a relational, multichannel service provider. JAMS 31:448\u2013458. https:\/\/doi.org\/10.1177\/0092070303254408","journal-title":"JAMS"},{"issue":"4","key":"7_CR35","doi-asserted-by":"publisher","first-page":"526","DOI":"10.1016\/S0148-2963(03)00143-7","volume":"58","author":"V Mummalaneni","year":"2005","unstructured":"Mummalaneni V (2005) An empirical investigation of Web site characteristics, consumer emotional states and on-line shopping behaviors. J Bus Res 58(4):526\u2013532. https:\/\/doi.org\/10.1016\/S0148-2963(03)00143-7","journal-title":"J Bus Res"},{"doi-asserted-by":"publisher","unstructured":"Shirazi F, Hajli N, Sims J, Lemke F (2022) The role of social factors in purchase journey in the social commerce era. Technol Forecast Soc Chang 183. https:\/\/doi.org\/10.1016\/j.techfore.2022.121861","key":"7_CR36","DOI":"10.1016\/j.techfore.2022.121861"},{"issue":"3","key":"7_CR37","doi-asserted-by":"publisher","first-page":"314","DOI":"10.1016\/j.jretconser.2014.02.009","volume":"21","author":"M Trevinal","year":"2014","unstructured":"Trevinal M, Stenger A (2014) Toward a conceptualization of the online shopping experience. J Retail Consum Serv 21(3):314\u2013326. https:\/\/doi.org\/10.1016\/j.jretconser.2014.02.009","journal-title":"J Retail Consum Serv"},{"issue":"4","key":"7_CR38","doi-asserted-by":"publisher","first-page":"73","DOI":"10.2753\/MIS0742-1222240403","volume":"24","author":"A Vance","year":"2008","unstructured":"Vance A, Elie-dit-cosaque C, Straub DW (2008) Examining trust in information technology artifacts: the effects of system quality and culture. J Manag Inf Syst 24(4):73\u2013100. https:\/\/doi.org\/10.2753\/MIS0742-1222240403","journal-title":"J Manag Inf Syst"},{"issue":"2","key":"7_CR39","doi-asserted-by":"publisher","first-page":"373","DOI":"10.2307\/23044048","volume":"35","author":"JD Wells","year":"2011","unstructured":"Wells JD, Valacich JS, Hess TJ (2011) What signal are you sending? how website quality influences perceptions of product quality and purchase intentions. MIS MIS Quarterly 35(2):373\u2013396","journal-title":"MIS MIS Quarterly"},{"issue":"7","key":"7_CR40","doi-asserted-by":"publisher","first-page":"617","DOI":"10.1016\/S0378-7206(02)00091-5","volume":"40","author":"J-H Wu","year":"2003","unstructured":"Wu J-H, Yuan Y (2003) Improving searching and reading performance: the effect of highlighting and text color coding. Information & Management 40(7):617\u2013637. https:\/\/doi.org\/10.1016\/S0378-7206(02)00091-5","journal-title":"Information & Management"},{"doi-asserted-by":"publisher","unstructured":"Wu WY, Lee CL, Fu C, Wang HC (2013) How can online store layout design and atmosphere influence consumer shopping intention on a website? Int J Retail Distrib Manage 42(1):4\u201324. https:\/\/doi.org\/10.1108\/IJRDM-01-2013-0035","key":"7_CR41","DOI":"10.1108\/IJRDM-01-2013-0035"}],"container-title":["Springer Series in Design and Innovation","Perspectives on Design III"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-43516-4_7","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,2,3]],"date-time":"2024-02-03T10:08:11Z","timestamp":1706954891000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-43516-4_7"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024]]},"ISBN":["9783031435157","9783031435164"],"references-count":41,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-43516-4_7","relation":{},"ISSN":["2661-8184","2661-8192"],"issn-type":[{"type":"print","value":"2661-8184"},{"type":"electronic","value":"2661-8192"}],"subject":[],"published":{"date-parts":[[2024]]},"assertion":[{"value":"4 February 2024","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}