{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,11]],"date-time":"2025-10-11T00:33:20Z","timestamp":1760142800636,"version":"build-2065373602"},"publisher-location":"Cham","reference-count":68,"publisher":"Springer Nature Switzerland","isbn-type":[{"value":"9783031944864","type":"print"},{"value":"9783031944871","type":"electronic"}],"license":[{"start":{"date-parts":[[2025,1,1]],"date-time":"2025-01-01T00:00:00Z","timestamp":1735689600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2025,1,1]],"date-time":"2025-01-01T00:00:00Z","timestamp":1735689600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2025]]},"DOI":"10.1007\/978-3-031-94487-1_44","type":"book-chapter","created":{"date-parts":[[2025,10,10]],"date-time":"2025-10-10T12:26:58Z","timestamp":1760099218000},"page":"495-513","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Building Healthcare Employees\u2019 Internal Relationship Quality Through Internal Marketing"],"prefix":"10.1007","author":[{"given":"Frederico","family":"Ferreira","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3675-0546","authenticated-orcid":false,"given":"Ana Paula","family":"Rodrigues","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8177-9794","authenticated-orcid":false,"given":"Carlos Rui","family":"Madeira","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1822-8156","authenticated-orcid":false,"given":"Marisa","family":"Lages","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0738-5180","authenticated-orcid":false,"given":"Pedro Miguel","family":"Gaspar","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2025,10,11]]},"reference":[{"issue":"2","key":"44_CR1","doi-asserted-by":"publisher","first-page":"238","DOI":"10.1108\/CCIJ-10-2022-0123","volume":"29","author":"N Richardson","year":"2024","unstructured":"Richardson, N., & Gosnay, R. M. (2024). Is Internal Marketing a declining field? If so, why? A literature exploration from a hermeneutic perspective. CCIJ, 29(2), 238\u2013256. https:\/\/doi.org\/10.1108\/CCIJ-10-2022-0123","journal-title":"CCIJ"},{"key":"44_CR2","doi-asserted-by":"publisher","first-page":"794492","DOI":"10.3389\/fpsyg.2021.794492","volume":"12","author":"Y Li","year":"2021","unstructured":"Li, Y., Xiong, M., Chang, W.-H., & Li, L. (2021). How internal marketing drives employees\u2019 internal relationship quality of service organizations between Mainland China and Taiwan: The moderating roles of internal relationship investment and leader-member exchange. Frontiers in Psychology, 12, 794492. https:\/\/doi.org\/10.3389\/fpsyg.2021.794492","journal-title":"Frontiers in Psychology"},{"key":"44_CR3","volume-title":"Internal marketing: Myth versus reality","author":"D Helman","year":"1992","unstructured":"D. Helman, Internal marketing: Myth versus reality 1992."},{"issue":"1","key":"44_CR4","doi-asserted-by":"publisher","first-page":"53","DOI":"10.1080\/10696679.2021.1886588","volume":"30","author":"J Qiu","year":"2022","unstructured":"Qiu, J., Boukis, A., & Storey, C. (2022). Internal marketing: A systematic review. Journal of Marketing Theory and Practice, 30(1), 53\u201367. https:\/\/doi.org\/10.1080\/10696679.2021.1886588","journal-title":"Journal of Marketing Theory and Practice"},{"issue":"2","key":"44_CR5","first-page":"1","volume":"5","author":"M Braimah","year":"2016","unstructured":"Braimah, M. (2016). Internal marketing and employee commitment in the hospitality industry. African Journal of Hospitality, Tourism and Leisure, 5(2), 1\u201322.","journal-title":"African Journal of Hospitality, Tourism and Leisure"},{"issue":"1","key":"44_CR6","doi-asserted-by":"publisher","first-page":"38","DOI":"10.5093\/jwop2018a5","volume":"34","author":"JV Santos","year":"2018","unstructured":"Santos, J. V., & Gon\u00e7alves, G. (2018). Organizational culture, internal marketing, and perceived organizational support in Portuguese Higher Education Institutions. Revista de Psicolog\u00eda del Trabajo y de las Organizaciones, 34(1), 38\u201341. https:\/\/doi.org\/10.5093\/jwop2018a5","journal-title":"Revista de Psicolog\u00eda del Trabajo y de las Organizaciones"},{"issue":"3","key":"44_CR7","doi-asserted-by":"publisher","first-page":"150","DOI":"10.1108\/09604520110393386","volume":"11","author":"C Gr\u00f6nroos","year":"2001","unstructured":"Gr\u00f6nroos, C. (2001). The perceived service quality concept \u2013 A mistake? Managing Service Quality: An International Journal, 11(3), 150\u2013152. https:\/\/doi.org\/10.1108\/09604520110393386","journal-title":"Managing Service Quality: An International Journal"},{"issue":"9","key":"44_CR8","doi-asserted-by":"publisher","first-page":"1177","DOI":"10.1108\/03090560310498813","volume":"37","author":"PK Ahmed","year":"2003","unstructured":"Ahmed, P. K., & Rafiq, M. (2003). Internal marketing issues and challenges. European Journal of Marketing, 37(9), 1177\u20131186.","journal-title":"European Journal of Marketing"},{"issue":"6","key":"44_CR9","doi-asserted-by":"publisher","first-page":"449","DOI":"10.1108\/08876040010347589","volume":"14","author":"M Rafiq","year":"2000","unstructured":"Rafiq, M., & Ahmed, P. K. (2000). Advances in the internal marketing concept: Definition, synthesis and extension. Journal of Services Marketing, 14(6), 449\u2013462. https:\/\/doi.org\/10.1108\/08876040010347589","journal-title":"Journal of Services Marketing"},{"issue":"2","key":"44_CR10","doi-asserted-by":"publisher","first-page":"267","DOI":"10.1080\/13602381.2021.1858590","volume":"27","author":"FS Qaisar","year":"2021","unstructured":"Qaisar, F. S., & Muhamad, N. (2021). Internal marketing: A review and future research agenda. Asia Pacific Business Review, 27(2), 267\u2013300. https:\/\/doi.org\/10.1080\/13602381.2021.1858590","journal-title":"Asia Pacific Business Review"},{"issue":"3","key":"44_CR11","doi-asserted-by":"publisher","first-page":"243","DOI":"10.1080\/1062726X.2011.582204","volume":"23","author":"J-N Kim","year":"2011","unstructured":"Kim, J.-N., & Rhee, Y. (2011). Strategic thinking about employee communication behavior (ECB) in public relations: Testing the models of megaphoning and scouting effects in Korea. Journal of Public Relations Research, 23(3), 243\u2013268. https:\/\/doi.org\/10.1080\/1062726X.2011.582204","journal-title":"Journal of Public Relations Research"},{"issue":"3","key":"44_CR12","doi-asserted-by":"publisher","first-page":"236","DOI":"10.1108\/JCOM-02-2017-0011","volume":"21","author":"Y Lee","year":"2017","unstructured":"Lee, Y., & Kim, J.-N. (2017). Authentic enterprise, organization-employee relationship, and employee-generated managerial assets. JCOM, 21(3), 236\u2013253. https:\/\/doi.org\/10.1108\/JCOM-02-2017-0011","journal-title":"JCOM"},{"issue":"2","key":"44_CR13","doi-asserted-by":"publisher","first-page":"311","DOI":"10.1108\/CCIJ-05-2020-0088","volume":"26","author":"Y Lee","year":"2020","unstructured":"Lee, Y., & Kim, K. H. (2020). Enhancing employee advocacy on social media: The value of internal relationship management approach. CCIJ, 26(2), 311\u2013327. https:\/\/doi.org\/10.1108\/CCIJ-05-2020-0088","journal-title":"CCIJ"},{"issue":"3","key":"44_CR14","doi-asserted-by":"publisher","first-page":"165","DOI":"10.1080\/15332667.2019.1664873","volume":"19","author":"Y-T Huang","year":"2020","unstructured":"Huang, Y.-T. (2020). Internal marketing and internal customer: A review, reconceptualization, and extension. Journal of Relationship Marketing, 19(3), 165\u2013181. https:\/\/doi.org\/10.1080\/15332667.2019.1664873","journal-title":"Journal of Relationship Marketing"},{"issue":"1","key":"44_CR15","first-page":"185","volume":"5","author":"S Mishra","year":"2010","unstructured":"Mishra, S. (2010). Internal marketing-A tool to harness employees\u2019 power in service organizations in India. International Journal of Business and Management, 5(1), 185.","journal-title":"International Journal of Business and Management"},{"key":"44_CR16","unstructured":"Rodrigues, A. P., Cordeiro, A. C., Ant\u00f3nio, P., Pires, C., & Madeira, R. (2018). \u2018Employees\u2019 perceptions of internal communication processes and communication satisfaction in a northern Portuguese higher education institution. International Journal of Marketing, Communication and New Media, 6(10)."},{"issue":"3","key":"44_CR17","doi-asserted-by":"publisher","first-page":"292","DOI":"10.1016\/j.rpsp.2016.08.001","volume":"34","author":"A Rodrigues","year":"2016","unstructured":"Rodrigues, A., Queir\u00f3s, A., & Pires, C. (2016). A influ\u00eancia do marketing interno nas atitudes e comportamentos dos colaboradores: aplica\u00e7\u00e3o a uma organiza\u00e7\u00e3o de cuidados sociais e de sa\u00fade. Revista portuguesa de sa\u00fade p\u00fablica, 34(3), 292\u2013304. https:\/\/doi.org\/10.1016\/j.rpsp.2016.08.001","journal-title":"Revista portuguesa de sa\u00fade p\u00fablica"},{"key":"44_CR18","doi-asserted-by":"publisher","first-page":"97","DOI":"10.1590\/S1415-65551997000200006","volume":"1","author":"AVB Bastos","year":"1997","unstructured":"Bastos, A. V. B., Brand\u00e3o, M. G., & Pinho, A. P. M. (1997). Comprometimento organizacional: uma an\u00e1lise do conceito expresso por servidores universit\u00e1rios no cotidiano de trabalho. Revista de administra\u00e7\u00e3o Contempor\u00e2nea, 1, 97\u2013120. https:\/\/doi.org\/10.1590\/S1415-65551997000200006","journal-title":"Revista de administra\u00e7\u00e3o Contempor\u00e2nea"},{"issue":"6","key":"44_CR19","doi-asserted-by":"publisher","first-page":"431","DOI":"10.1108\/00251740110397479","volume":"39","author":"G Svensson","year":"2001","unstructured":"Svensson, G. (2001). Extending trust and mutual trust in business relationships towards a synchronised trust chain in marketing channels. Management Decision, 39(6), 431\u2013440. https:\/\/doi.org\/10.1108\/00251740110397479","journal-title":"Management Decision"},{"key":"44_CR20","doi-asserted-by":"publisher","DOI":"10.4135\/9781452243610.n15","volume-title":"The organizational trust inventory (OTI): Development and validation","author":"LL Cummings","year":"1996","unstructured":"Cummings, L. L., & Bromiley, P. (1996). The organizational trust inventory (OTI): Development and validation. https:\/\/doi.org\/10.4135\/9781452243610.n15"},{"issue":"3","key":"44_CR21","doi-asserted-by":"publisher","first-page":"20","DOI":"10.1177\/002224299405800302","volume":"58","author":"RM Morgan","year":"1994","unstructured":"Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20\u201338. https:\/\/doi.org\/10.1177\/002224299405800302","journal-title":"Journal of Marketing"},{"issue":"3","key":"44_CR22","doi-asserted-by":"publisher","first-page":"213","DOI":"10.1016\/j.jfbs.2014.08.003","volume":"5","author":"KA Eddleston","year":"2014","unstructured":"Eddleston, K. A., & Morgan, R. M. (2014). Trust, commitment and relationships in family business: Challenging conventional wisdom. Journal of Family Business Strategy, 5(3), 213\u2013216. https:\/\/doi.org\/10.1016\/j.jfbs.2014.08.003","journal-title":"Journal of Family Business Strategy"},{"issue":"9\/10","key":"44_CR23","doi-asserted-by":"publisher","first-page":"1173","DOI":"10.1108\/03090560710773390","volume":"41","author":"A Mukherjee","year":"2007","unstructured":"Mukherjee, A., & Nath, P. (2007). Role of electronic trust in online retailing: A re-examination of the commitment-trust theory. European Journal of Marketing, 41(9\/10), 1173\u20131202. https:\/\/doi.org\/10.1108\/03090560710773390","journal-title":"European Journal of Marketing"},{"key":"44_CR24","doi-asserted-by":"publisher","unstructured":"Georgiades, S., & Georgiades, S. (2015). Employee engagement and organizational change. Employee Engagement in Media Management: Creativeness and Organizational Development, pp. 9\u201337. doi: https:\/\/doi.org\/10.1007\/978-3-319-16217-1_2.","DOI":"10.1007\/978-3-319-16217-1_2"},{"issue":"2","key":"44_CR25","doi-asserted-by":"publisher","first-page":"259","DOI":"10.1016\/S0149-2063(96)90049-5","volume":"22","author":"P Podsakoff","year":"1996","unstructured":"Podsakoff, P. (1996). Transformational leader behaviors and substitutes for leadership as determinants of employee satisfaction, commitment, trust, and organizational citize. Journal of Management, 22(2), 259\u2013298. https:\/\/doi.org\/10.1016\/S0149-2063(96)90049-5","journal-title":"Journal of Management"},{"key":"44_CR26","doi-asserted-by":"publisher","DOI":"10.4324\/9780203792643","volume-title":"Exchange and power in social life","author":"P Blau","year":"2017","unstructured":"Blau, P. (2017). Exchange and power in social life. Routledge."},{"issue":"4","key":"44_CR27","doi-asserted-by":"publisher","first-page":"450","DOI":"10.1287\/orsc.12.4.450.10640","volume":"12","author":"KT Dirks","year":"2001","unstructured":"Dirks, K. T., & Ferrin, D. L. (2001). The role of trust in organizational settings. Organization Science, 12(4), 450\u2013467. https:\/\/doi.org\/10.1287\/orsc.12.4.450.10640","journal-title":"Organization Science"},{"key":"44_CR28","doi-asserted-by":"publisher","first-page":"327","DOI":"10.1057\/palgrave.fsm.4770130","volume":"8","author":"A Beloucif","year":"2004","unstructured":"Beloucif, A., Donaldson, B., & Kazanci, U. (2004). Insurance broker\u2013client relationships: An assessment of quality and duration. Journal of Financial Services Marketing, 8, 327\u2013342. https:\/\/doi.org\/10.1057\/palgrave.fsm.4770130","journal-title":"Journal of Financial Services Marketing"},{"issue":"11","key":"44_CR29","doi-asserted-by":"publisher","first-page":"1611","DOI":"10.1016\/S0277-9536(00)00057-5","volume":"51","author":"SM Campbell","year":"2000","unstructured":"Campbell, S. M., Roland, M. O., & Buetow, S. A. (2000). Defining quality of care. Social Science & Medicine, 51(11), 1611\u20131625. https:\/\/doi.org\/10.1016\/S0277-9536(00)00057-5","journal-title":"Social Science & Medicine"},{"issue":"2","key":"44_CR30","doi-asserted-by":"publisher","first-page":"229","DOI":"10.1108\/09604520910943206","volume":"19","author":"IE Chaniotakis","year":"2009","unstructured":"Chaniotakis, I. E., & Lymperopoulos, C. (2009). Service quality effect on satisfaction and word of mouth in the health care industry. Managing Service Quality: An International Journal, 19(2), 229\u2013242. https:\/\/doi.org\/10.1108\/09604520910943206","journal-title":"Managing Service Quality: An International Journal"},{"issue":"1","key":"44_CR31","first-page":"25","volume":"3","author":"L Berry","year":"1981","unstructured":"Berry, L. (1981). The Employee as Customer. Journal of Retailing Banking, 3(1), 25\u201328.","journal-title":"Journal of Retailing Banking"},{"issue":"238","key":"44_CR32","first-page":"236","volume":"236","author":"C Gr\u00f6nroos","year":"1981","unstructured":"Gr\u00f6nroos, C. (1981). Internal marketing\u2013an integral part of marketing theory. Marketing of services, 236(238), 236\u2013238.","journal-title":"Marketing of services"},{"issue":"8","key":"44_CR33","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1108\/EUM0000000004658","volume":"20","author":"J Flipo","year":"1986","unstructured":"Flipo, J. (1986). Service firms: Interdependence of external and internal marketing strategies. European Journal of Marketing, 20(8), 5\u201314. https:\/\/doi.org\/10.1108\/EUM0000000004658","journal-title":"European Journal of Marketing"},{"issue":"5","key":"44_CR34","doi-asserted-by":"publisher","first-page":"364","DOI":"10.1108\/09555340610686958","volume":"18","author":"C Herington","year":"2006","unstructured":"Herington, C., Johnson, L. W., & Scott, D. (2006). Internal relationships: Linking practitioner literature and relationship marketing theory. European Business Review, 18(5), 364\u2013381. https:\/\/doi.org\/10.1108\/09555340610686958","journal-title":"European Business Review"},{"key":"44_CR35","doi-asserted-by":"crossref","unstructured":"Dunne, P. A., & Barnes, J. G. (2000). Internal marketing: A relationships and value creation view. Journal of Family Business Strategy, 5, 3 vols. Routledge.","DOI":"10.4324\/9780203207352.ch12"},{"issue":"2","key":"44_CR36","doi-asserted-by":"publisher","first-page":"193","DOI":"10.1300\/J090v06n02_14","volume":"6","author":"P Tansuhaj","year":"1991","unstructured":"Tansuhaj, P., Randall, D., & McCullough, J. (1991). Applying the internal marketing concept within large organizations: As applied to a credit union. Journal of Professional Services Marketing, 6(2), 193\u2013202. https:\/\/doi.org\/10.1300\/J090v06n02_14","journal-title":"Journal of Professional Services Marketing"},{"key":"44_CR37","volume-title":"Handbook of industrial and Organisational behaviour","author":"L Ea","year":"1976","unstructured":"Ea, L. (1976). The nature and cause of job satisfaction. In M. Dunnet (Ed.), Handbook of industrial and Organisational behaviour. Rand McNally."},{"key":"44_CR38","doi-asserted-by":"publisher","DOI":"10.4135\/9781452231549","volume-title":"Job satisfaction: Application, assessment, causes, and consequences","author":"PE Spector","year":"1997","unstructured":"Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences (Vol. 3). Sage."},{"issue":"2","key":"44_CR39","first-page":"239","volume":"2","author":"J Shabbir","year":"2014","unstructured":"Shabbir, J., & Salaria, R. A. (2014). Impact of internal marketing on employee job satisfaction: An investigation of higher education institutes of Pakistan. Journal of Marketing Management, 2(2), 239\u2013253.","journal-title":"Journal of Marketing Management"},{"issue":"2","key":"44_CR40","doi-asserted-by":"publisher","first-page":"87","DOI":"10.1177\/001088040204300209","volume":"43","author":"DB Arnett","year":"2002","unstructured":"Arnett, D. B., Laverie, D. A., & Mclane, C. (2002). Using job satisfaction and pride as internal-marketing tools. Cornell Hotel and Restaurant Administration Quarterly, 43(2), 87\u201396. https:\/\/doi.org\/10.1177\/001088040204300209","journal-title":"Cornell Hotel and Restaurant Administration Quarterly"},{"issue":"4","key":"44_CR41","doi-asserted-by":"publisher","first-page":"265","DOI":"10.1097\/01.JNR.0000387623.02931.a3","volume":"15","author":"C-S Chang","year":"2007","unstructured":"Chang, C.-S., & Chang, H.-H. (2007). Effects of internal marketing on nurse job satisfaction and organizational commitment: example of medical centers in Southern Taiwan. Journal of Nursing Research, 15(4), 265\u2013274. https:\/\/doi.org\/10.1097\/01.JNR.0000387623.02931.a3","journal-title":"Journal of Nursing Research"},{"issue":"1","key":"44_CR42","doi-asserted-by":"publisher","first-page":"92","DOI":"10.1111\/j.1365-2648.2008.04844.x","volume":"65","author":"CS Chang","year":"2009","unstructured":"Chang, C. S., & Chang, H. C. (2009). Perceptions of internal marketing and organizational commitment by nurses. Journal of Advanced Nursing, 65(1), 92\u2013100. https:\/\/doi.org\/10.1111\/j.1365-2648.2008.04844.x","journal-title":"Journal of Advanced Nursing"},{"issue":"5","key":"44_CR43","doi-asserted-by":"publisher","first-page":"603","DOI":"10.1037\/h0037335","volume":"59","author":"LW Porter","year":"1974","unstructured":"Porter, L. W., Steers, R. M., Mowday, R. T., & Boulian, P. V. (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59(5), 603\u2013609. https:\/\/doi.org\/10.1037\/h0037335","journal-title":"Journal of Applied Psychology"},{"issue":"1","key":"44_CR44","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1111\/j.2044-8325.1990.tb00506.x","volume":"63","author":"NJ Allen","year":"1990","unstructured":"Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1\u201318. https:\/\/doi.org\/10.1111\/j.2044-8325.1990.tb00506.x","journal-title":"Journal of Occupational Psychology"},{"issue":"1","key":"44_CR45","doi-asserted-by":"publisher","first-page":"61","DOI":"10.1016\/1053-4822(91)90011-Z","volume":"1","author":"JP Meyer","year":"1991","unstructured":"Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61\u201389. https:\/\/doi.org\/10.1016\/1053-4822(91)90011-Z","journal-title":"Human Resource Management Review"},{"issue":"7","key":"44_CR46","doi-asserted-by":"publisher","first-page":"365","DOI":"10.1108\/01437739910302524","volume":"20","author":"P Lok","year":"1999","unstructured":"Lok, P., & Crawford, J. (1999). The relationship between commitment and organizational culture, subculture, leadership style and job satisfaction in organizational change and development. Leadership and Organization Development Journal, 20(7), 365\u2013374. https:\/\/doi.org\/10.1108\/01437739910302524","journal-title":"Leadership and Organization Development Journal"},{"key":"44_CR47","doi-asserted-by":"publisher","unstructured":"Frye, W. D., Kang, S., Huh, C., & (Mj)Lee, M. J. (2020). What factors influence Generation Y\u2019s employee retention in the hospitality industry?: An internal marketing approach. International Journal of Hospitality Management, 85, 102352, doi: https:\/\/doi.org\/10.1016\/j.ijhm.2019.102352.","DOI":"10.1016\/j.ijhm.2019.102352"},{"issue":"9","key":"44_CR48","first-page":"18","volume":"3","author":"GA Shekary","year":"2012","unstructured":"Shekary, G. A., Moghadam, S. K., Adaryany, N. R., & Moghadam, I. H. (2012). The impact of internal marketing on organizational commitment in banking industry through structural equation modeling. Interdisciplinary Journal of Contemporary Research in Business, 3(9), 18\u201328.","journal-title":"Interdisciplinary Journal of Contemporary Research in Business"},{"issue":"sup1","key":"44_CR49","doi-asserted-by":"publisher","first-page":"385","DOI":"10.1080\/20479700.2018.1551951","volume":"13","author":"N Asiamah","year":"2020","unstructured":"Asiamah, N., Opuni, F. F., & Mensah, H. K. (2020). The nexus between internal marketing in hospitals and organizational commitment: Incorporating the mediation roles of key job characteristics. International Journal of Healthcare Management, 13(sup1), 385\u2013399. https:\/\/doi.org\/10.1080\/20479700.2018.1551951","journal-title":"International Journal of Healthcare Management"},{"issue":"1","key":"44_CR50","doi-asserted-by":"publisher","first-page":"363","DOI":"10.1186\/s12913-015-1016-8","volume":"15","author":"S-Y Chen","year":"2015","unstructured":"Chen, S.-Y., et al. (2015). Organizational justice, trust, and identification and their effects on organizational commitment in hospital nursing staff. BMC Health Services Research, 15(1), 363. https:\/\/doi.org\/10.1186\/s12913-015-1016-8","journal-title":"BMC Health Services Research"},{"key":"44_CR51","volume-title":"O efeito do marketing interno no envolvimento e comprometimento organizacional e a influ\u00eancia destes na satisfa\u00e7\u00e3o e desempenho individual: O caso do Banco Comercial Portugu\u00eas SA","author":"C Orf\u00e3o","year":"2010","unstructured":"Orf\u00e3o, C. (2010). O efeito do marketing interno no envolvimento e comprometimento organizacional e a influ\u00eancia destes na satisfa\u00e7\u00e3o e desempenho individual: O caso do Banco Comercial Portugu\u00eas SA. Universidade de Coimbra."},{"issue":"5","key":"44_CR52","doi-asserted-by":"publisher","first-page":"595","DOI":"10.1108\/09604520910984391","volume":"19","author":"G Kaur","year":"2009","unstructured":"Kaur, G., Sharma, R. D., & Seli, N. (2009). Internal market orientation in Indian banking: An empirical analysis. Managing Service Quality: An International Journal, 19(5), 595\u2013627. https:\/\/doi.org\/10.1108\/09604520910984391","journal-title":"Managing Service Quality: An International Journal"},{"key":"44_CR53","unstructured":"Suma, S., & Lesha, J. (2013). Job satisfaction and organizational commitment: The case of Shkodra municipality. European Scientific Journal, 9(17)."},{"key":"44_CR54","doi-asserted-by":"publisher","unstructured":"Mosahab, R., Mahamad, O., & Ramayah, T. (2011). Motivational orientation as an internal marketing tool in service training: A study of service delivery in a hospital. IJBM, 6(2), p93. https:\/\/doi.org\/10.5539\/ijbm.v6n2p93.","DOI":"10.5539\/ijbm.v6n2p93"},{"issue":"2","key":"44_CR55","first-page":"26","volume":"6","author":"HS Alfaiate","year":"2016","unstructured":"Alfaiate, H. S., & dos Santos, J. V. (2016). Lideran\u00e7a \u00e9tica e marketing interno: an\u00e1lise das repercuss\u00f5es na satisfa\u00e7\u00e3o e empenhamento de profissionais ativos. Revista E-Psi, 6(2), 26\u201344.","journal-title":"Revista E-Psi"},{"issue":"1","key":"44_CR56","first-page":"394","volume":"6","author":"B Preethi","year":"2015","unstructured":"Preethi, B., & Lourthuraj, S. (2015). Organizational commitment and its impact on employee behavior. Journal Impact Factor, 6(1), 394\u2013400.","journal-title":"Journal Impact Factor"},{"issue":"11","key":"44_CR57","doi-asserted-by":"publisher","first-page":"1954","DOI":"10.6007\/ijarbss\/v8-i11\/5559","volume":"8","author":"K Singh","year":"2018","unstructured":"Singh, K., & Desa, Z. M. (2018). Organizational trust and job performance: a study of land and survey department. International Journal of Academic Research in Business and Social Sciences, 8(11), 1954\u20131961. https:\/\/doi.org\/10.6007\/ijarbss\/v8-i11\/5559","journal-title":"International Journal of Academic Research in Business and Social Sciences"},{"key":"44_CR58","volume-title":"The effect of internal marketing on job satisfaction in health services: A pilot study in public hospitals in Northern Greece","author":"E Iliopoulos","year":"2011","unstructured":"Iliopoulos, E., & Priporas, C.-V. (2011). The effect of internal marketing on job satisfaction in health services: A pilot study in public hospitals in Northern Greece. Cranfield School of Management."},{"issue":"1","key":"44_CR59","doi-asserted-by":"publisher","first-page":"1762963","DOI":"10.1080\/23311975.2020.1762963","volume":"7","author":"S Imani","year":"2020","unstructured":"Imani, S., Foroudi, P., Seyyedamiri, N., & Dehghani, N. (2020). Improving employees\u2019 performance through internal marketing and organizational learning: Mediating role of organizational innovation in an emerging market. Cogent Business and Management, 7(1), 1762963. https:\/\/doi.org\/10.1080\/23311975.2020.1762963","journal-title":"Cogent Business and Management"},{"issue":"4","key":"44_CR60","doi-asserted-by":"publisher","first-page":"768","DOI":"10.1177\/0972150920915315","volume":"24","author":"S Alagarsamy","year":"2023","unstructured":"Alagarsamy, S., Mehrolia, S., & Aranha, R. H. (2023). The mediating effect of employee engagement: How employee psychological empowerment impacts the employee satisfaction? A study of Maldivian Tourism Sector. Global Business Review, 24(4), 768\u2013786. https:\/\/doi.org\/10.1177\/0972150920915315","journal-title":"Global Business Review"},{"issue":"3","key":"44_CR61","doi-asserted-by":"publisher","first-page":"41","DOI":"10.18089\/tms.2023.190303","volume":"19","author":"AP Rodrigues","year":"2023","unstructured":"Rodrigues, A. P., Barreira, M., Madeira, C. R., & Vieira, I. (2023). The impact of internal marketing on employee attitudes and behaviours in local public sector organisations. Tourism and Management Studies, 19(3), 41\u201357. https:\/\/doi.org\/10.18089\/tms.2023.190303","journal-title":"Tourism and Management Studies"},{"issue":"3","key":"44_CR62","first-page":"66","volume":"13","author":"JY Jou","year":"2008","unstructured":"Jou, J. Y., Chou, C. K., & Fu, F. L. (2008). Development of an instrument to measure internal marketing concept. Journal of Applied Management and Entrepreneurship, 13(3), 66.","journal-title":"Journal of Applied Management and Entrepreneurship"},{"issue":"2","key":"44_CR63","doi-asserted-by":"publisher","first-page":"159","DOI":"10.1037\/h0076546","volume":"60","author":"JR Hackman","year":"1975","unstructured":"Hackman, J. R., & Oldham, G. R. (1975). Development of the job diagnostic survey. Journal of Applied Psychology, 60(2), 159\u2013170. https:\/\/doi.org\/10.1037\/h0076546","journal-title":"Journal of Applied Psychology"},{"key":"44_CR64","doi-asserted-by":"publisher","DOI":"10.4135\/9781452231556","volume-title":"Commitment in the workplace: Theory, research, and application","author":"JP Meyer","year":"1997","unstructured":"J. P. Meyer, \u2018Commitment in the workplace: Theory, research, and application\u2019, 1997."},{"issue":"2","key":"44_CR65","doi-asserted-by":"publisher","first-page":"35","DOI":"10.1177\/00222429970610020","volume":"61","author":"PM Doney","year":"1997","unstructured":"Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer\u2013seller relationships. Journal of Marketing, 61(2), 35\u201351. https:\/\/doi.org\/10.1177\/00222429970610020","journal-title":"Journal of Marketing"},{"issue":"3","key":"44_CR66","doi-asserted-by":"publisher","first-page":"601","DOI":"10.1177\/014920639101700305","volume":"17","author":"LJ Williams","year":"1991","unstructured":"Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17(3), 601\u2013617. https:\/\/doi.org\/10.1177\/014920639101700305","journal-title":"Journal of Management"},{"key":"44_CR67","volume-title":"Multivariate data analysis: International edition","author":"JF Hair","year":"2010","unstructured":"Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis: International edition (7th ed.). Pearson Education.","edition":"7"},{"key":"44_CR68","unstructured":"Mar\u00f4co, J. (2010). An\u00e1lise de equa\u00e7\u00f5es estruturais: Fundamentos te\u00f3ricos, software & aplica\u00e7\u00f5es. ReportNumber, Lda."}],"container-title":["Springer Proceedings in Business and Economics","Demographic Transitions, Health, and Well-Being"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-94487-1_44","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,10,10]],"date-time":"2025-10-10T12:27:03Z","timestamp":1760099223000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-94487-1_44"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025]]},"ISBN":["9783031944864","9783031944871"],"references-count":68,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-94487-1_44","relation":{},"ISSN":["2198-7246","2198-7254"],"issn-type":[{"value":"2198-7246","type":"print"},{"value":"2198-7254","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025]]},"assertion":[{"value":"11 October 2025","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"ICDTHT","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Demographic Transition, Health, and Technologies","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Salinas","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Ecuador","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2025","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"13 February 2025","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"15 February 2025","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"icdtht2025","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/icdtht.org\/index.php\/en\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}