{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,9,19]],"date-time":"2025-09-19T07:29:14Z","timestamp":1758266954268},"publisher-location":"Cham","reference-count":28,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319326887"},{"type":"electronic","value":"9783319326894"}],"license":[{"start":{"date-parts":[[2016,1,1]],"date-time":"2016-01-01T00:00:00Z","timestamp":1451606400000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2016]]},"DOI":"10.1007\/978-3-319-32689-4_32","type":"book-chapter","created":{"date-parts":[[2016,5,18]],"date-time":"2016-05-18T09:18:24Z","timestamp":1463563104000},"page":"419-431","source":"Crossref","is-referenced-by-count":3,"title":["Designing Product Service Systems in the Context of Social Internet of Things"],"prefix":"10.1007","author":[{"given":"Pazanee","family":"Carpanen","sequence":"first","affiliation":[]},{"given":"Lia","family":"Patric\u00edo","sequence":"additional","affiliation":[]},{"given":"Bernardo","family":"Ribeiro","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2016,5,19]]},"reference":[{"key":"32_CR1","doi-asserted-by":"crossref","unstructured":"Evenson, S., Dubberly, H.: Designing for service: creating an experience advantage. Introduction Serv. Eng. 403\u2013413 (2010)","DOI":"10.1002\/9780470569627.ch19"},{"key":"32_CR2","doi-asserted-by":"crossref","first-page":"127","DOI":"10.1177\/1094670515576315","volume":"18","author":"AL Ostrom","year":"2015","unstructured":"Ostrom, A.L., Parasuraman, A., Bowen, D.E., Patr\u00edcio, L., Voss, C.A.: Service research priorities in a rapidly changing context. J. Serv. Res. 18, 127\u2013159 (2015)","journal-title":"J. Serv. Res."},{"key":"32_CR3","unstructured":"Blomkvist, J., Holmlid, S.: Service prototyping according to service design practitioners. Proceedings of ServDes (2010)"},{"key":"32_CR4","first-page":"185","volume-title":"Serving Customers: Global Services Marketing Perspectives","author":"L Patr\u0131cio","year":"2013","unstructured":"Patr\u0131cio, L., Fisk, R.P.: Creating new services. In: Fisk, R.P., Russell-Bennett, R., Harris, L.C. (eds.) Serving Customers: Global Services Marketing Perspectives, pp. 185\u2013207. Tilde University Press, Melbourne (2013)"},{"key":"32_CR5","doi-asserted-by":"crossref","first-page":"206","DOI":"10.1287\/mksc.2013.0836","volume":"33","author":"RT Rust","year":"2014","unstructured":"Rust, R.T., Huang, M.-H.: The service revolution and the transformation of marketing science. Mark. Sci. 33, 206\u2013221 (2014)","journal-title":"Mark. Sci."},{"key":"32_CR6","first-page":"61","volume":"90","author":"A McAfee","year":"2012","unstructured":"McAfee, A., Brynjolfsson, E., Davenport, T.H., Patil, D., Barton, D.: Big data. Manage. Revolution. Harvard Bus Rev. 90, 61\u201367 (2012)","journal-title":"Manage. Revolution. Harvard Bus Rev."},{"key":"32_CR7","first-page":"11","volume":"92","author":"ME Porter","year":"2014","unstructured":"Porter, M.E., Heppelmann, J.E.: How smart, connected products are transforming competition. Harvard Bus. Rev. 92, 11\u201364 (2014)","journal-title":"Harvard Bus. Rev."},{"key":"32_CR8","doi-asserted-by":"crossref","first-page":"1645","DOI":"10.1016\/j.future.2013.01.010","volume":"29","author":"J Gubbi","year":"2013","unstructured":"Gubbi, J., Buyya, R., Marusic, S., Palaniswami, M.: Internet of Things (IoT): a vision, architectural elements, and future directions. Future Gener. Comput. Syst. 29, 1645\u20131660 (2013)","journal-title":"Future Gener. Comput. Syst."},{"key":"32_CR9","first-page":"131","volume":"83","author":"G Allmendinger","year":"2005","unstructured":"Allmendinger, G., Lombreglia, R.: Four strategies for the age of smart services. Harvard Bus. Rev. 83, 131\u2013145 (2005)","journal-title":"Harvard Bus. Rev."},{"key":"32_CR10","doi-asserted-by":"crossref","first-page":"100","DOI":"10.1145\/1029496.1029501","volume":"47","author":"M Biehl","year":"2004","unstructured":"Biehl, M., Prater, E., McIntyre, J.R.: Remote repair, diagnostics, and maintenance. Commun. ACM 47, 100\u2013106 (2004)","journal-title":"Commun. ACM"},{"key":"32_CR11","first-page":"156","volume":"38","author":"S Lenfle","year":"2009","unstructured":"Lenfle, S., Midler, C.: The launch of innovative product-related services. Lessons Automot. Telematics. Res. Policy 38, 156\u2013169 (2009)","journal-title":"Lessons Automot. Telematics. Res. Policy"},{"key":"32_CR12","first-page":"12","volume":"9","author":"S Sila","year":"2001","unstructured":"Sila, S.: Long-distance Surgery. Glob. Telephony 9, 12\u201314 (2001)","journal-title":"Glob. Telephony"},{"key":"32_CR13","doi-asserted-by":"crossref","first-page":"340","DOI":"10.1007\/s11747-007-0040-6","volume":"35","author":"SA Rijsdijk","year":"2007","unstructured":"Rijsdijk, S.A., Hultink, E.J., Diamantopoulos, A.: Product intelligence: its conceptualization, measurement and impact on consumer satisfaction. J. Acad. Mark. Sci. 35, 340\u2013356 (2007)","journal-title":"J. Acad. Mark. Sci."},{"key":"32_CR14","doi-asserted-by":"crossref","first-page":"83","DOI":"10.1145\/585597.585620","volume":"45","author":"A Fano","year":"2002","unstructured":"Fano, A., Gershman, A.: The future of business services in the age of ubiquitous computing. Commun. ACM 45, 83\u201387 (2002)","journal-title":"Commun. ACM"},{"key":"32_CR15","doi-asserted-by":"crossref","first-page":"55","DOI":"10.1509\/jmkg.74.2.55","volume":"74","author":"HT Keh","year":"2010","unstructured":"Keh, H.T., Pang, J.: Customer reactions to service separation. J. Mark. 74, 55\u201371 (2010)","journal-title":"J. Mark."},{"key":"32_CR16","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1177\/1094670512448413","volume":"16","author":"NV W\u00fcnderlich","year":"2013","unstructured":"W\u00fcnderlich, N.V., Wangenheim, F.V., Bitner, M.J.: High tech and high touch a framework for understanding user attitudes and behaviors related to smart interactive services. J. Serv. Res. 16, 3\u201320 (2013)","journal-title":"J. Serv. Res."},{"key":"32_CR17","doi-asserted-by":"crossref","first-page":"237","DOI":"10.1016\/S0959-6526(01)00039-7","volume":"10","author":"O Mont","year":"2002","unstructured":"Mont, O.: Clarifying the concept of product\u2013service system. J. Clean. Prod. 10, 237\u2013245 (2002)","journal-title":"J. Clean. Prod."},{"key":"32_CR18","doi-asserted-by":"crossref","first-page":"222","DOI":"10.1016\/j.jclepro.2012.12.028","volume":"47","author":"FH Beuren","year":"2013","unstructured":"Beuren, F.H., Gomes Ferreira, M.G., Cauchick Miguel, P.A.: Product-service systems: a literature review on integrated products and services. J. Clean. Prod. 47, 222\u2013231 (2013)","journal-title":"J. Clean. Prod."},{"key":"32_CR19","doi-asserted-by":"crossref","first-page":"851","DOI":"10.1016\/S0959-6526(02)00153-1","volume":"11","author":"E Manzini","year":"2003","unstructured":"Manzini, E., Vezzoli, C.: A strategic design approach to develop sustainable product service systems: examples taken from the \u2018environmentally friendly innovation\u2019 Italian prize. J. Clean. Prod. 11, 851\u2013857 (2003)","journal-title":"J. Clean. Prod."},{"key":"32_CR20","doi-asserted-by":"crossref","first-page":"1495","DOI":"10.1016\/j.jclepro.2006.01.023","volume":"14","author":"N Morelli","year":"2006","unstructured":"Morelli, N.: Developing new product service systems (PSS): methodologies and operational tools. J. Clean. Prod. 14, 1495\u20131501 (2006)","journal-title":"J. Clean. Prod."},{"key":"32_CR21","unstructured":"Nicolas, M., Tomohiko, S., Peggy, Z., Daniel, B.: A model for designing product-service systems using functional analysis and agent based model. Guidelines for a Decision Support Method Adapted to NPD Processes, pp. 282\u2013292 (2007)"},{"key":"32_CR22","unstructured":"Atzori, L., Iera, A., Morabito, G.: Making things socialize in the internet\u2014does it help our lives? In: Kaleidoscope 2011: The Fully Networked Human? - Innovations for Future Networks and Services (K-2011), Proceedings of ITU, pp. 1\u20138. IEEE (2011)"},{"key":"32_CR23","doi-asserted-by":"crossref","first-page":"75","DOI":"10.2307\/25148625","volume":"28","author":"AR Hevner","year":"2004","unstructured":"Hevner, A.R., March, S.T., Park, J., Ram, S.: Design science in information systems research. Mis Q. 28, 75\u2013105 (2004)","journal-title":"Mis Q."},{"issue":"2","key":"32_CR24","doi-asserted-by":"crossref","first-page":"180","DOI":"10.1177\/1094670511401901","volume":"14","author":"L Patr\u00edcio","year":"2011","unstructured":"Patr\u00edcio, L., Fisk, R.P., Cunha, J.F.E., Constantine, L.: Multilevel service design: from customer value constellation to service experience blueprinting. J. Serv. Res. 14(2), 180\u2013200 (2011)","journal-title":"J. Serv. Res."},{"key":"32_CR25","unstructured":"Morelli, N., Tollestrup, C.: New representation techniques for designing in a systemic perspective. Nordes (2009)"},{"key":"32_CR26","doi-asserted-by":"crossref","first-page":"362","DOI":"10.1108\/09564231211248453","volume":"23","author":"J Teixeira","year":"2012","unstructured":"Teixeira, J., Patr\u00edcio, L., Nunes, N.J., N\u00f3brega, L., Fisk, R.P., Constantine, L.: Customer experience modeling: from customer experience to service design. J. Serv. Manage. 23, 362\u2013376 (2012)","journal-title":"J. Serv. Manage."},{"key":"32_CR27","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-642-12578-2","volume-title":"Requirements Engineering: Fundamentals, Principles, and Techniques","author":"K Pohl","year":"2010","unstructured":"Pohl, K.: Requirements Engineering: Fundamentals, Principles, and Techniques, 1st Edition edn. Springer, Heidelberg (2010)","edition":"1"},{"key":"32_CR28","volume-title":"Case Study Research: Design and Methods","author":"RK Yin","year":"2008","unstructured":"Yin, R.K.: Case Study Research: Design and Methods. Sage Publications, Thousand Oaks (2008)"}],"container-title":["Lecture Notes in Business Information Processing","Exploring Services Science"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-32689-4_32","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,9,7]],"date-time":"2019-09-07T20:05:00Z","timestamp":1567886700000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-32689-4_32"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2016]]},"ISBN":["9783319326887","9783319326894"],"references-count":28,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-32689-4_32","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2016]]}}}