{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,9]],"date-time":"2024-09-09T13:33:24Z","timestamp":1725888804904},"publisher-location":"Cham","reference-count":61,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319561813"},{"type":"electronic","value":"9783319561820"}],"license":[{"start":{"date-parts":[[2017,1,1]],"date-time":"2017-01-01T00:00:00Z","timestamp":1483228800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017]]},"DOI":"10.1007\/978-3-319-56182-0_10","type":"book-chapter","created":{"date-parts":[[2017,6,7]],"date-time":"2017-06-07T05:34:09Z","timestamp":1496813649000},"page":"151-173","source":"Crossref","is-referenced-by-count":0,"title":["Corporate Social Responsibility Management System: A Beverage Industry Case Study"],"prefix":"10.1007","author":[{"given":"Rita","family":"Almeida","sequence":"first","affiliation":[]},{"given":"F\u00e1tima","family":"David","sequence":"additional","affiliation":[]},{"given":"Rute","family":"Abreu","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2017,6,8]]},"reference":[{"key":"10_CR2","volume-title":"The durable corporation: Strategies for sustainable development","author":"G Aras","year":"2009","unstructured":"Aras, G., & Crowther, D. (2009). The durable corporation: Strategies for sustainable development. Surrey: Gower."},{"key":"10_CR3","volume-title":"Principios de Contabilidad de Gesti\u00f3n \u2013 Indicadores de Gesti\u00f3n para las Entidades P\u00fablicas (Documento n\u00b0 16)","author":"Asociaci\u00f3n Espa\u00f1ola de Contabilidad y Administraci\u00f3n (AECA)","year":"2000","unstructured":"Asociaci\u00f3n Espa\u00f1ola de Contabilidad y Administraci\u00f3n (AECA). (2000). Principios de Contabilidad de Gesti\u00f3n \u2013 Indicadores de Gesti\u00f3n para las Entidades P\u00fablicas (Documento n\u00b0 16). Madrid: AECA."},{"key":"10_CR4","unstructured":"Bilbao, A. (2008). An\u00e1lisis de la Responsabilidad Social Corporativa en las Empresas Argentinas en Pos de Construir un Pa\u00eds Sustentable. Aveiro: XVIII Encuentro AECA, Setembro, 29h."},{"key":"10_CR5","first-page":"1","volume-title":"Responsabilidade Social: um diferencial de compet\u00eancia das organiza\u00e7\u00f5es cooperativas","author":"AAV Boas","year":"2008","unstructured":"Boas, A. A. V., & Canabarro, L. F. (2008). Responsabilidade Social: um diferencial de compet\u00eancia das organiza\u00e7\u00f5es cooperativas (pp. 1\u201314). S\u00e3o Paulo: V Encontro de Pesquisadores Latino-americanos de Cooperativismo."},{"key":"10_CR63","unstructured":"Carvalho, F., Quir\u00f3s, J. T., & Almeida, M. C. (2008, Novembro). A influencia da adop\u00e7\u00e3o da estrutura da Global Reporting Initiative nas empresas da Euronext de Lisboa (pp. 1514\u20131545). Aveiro: XII Congresso de Contabilidade e Auditoria."},{"key":"10_CR7","volume-title":"Parecer de iniciativa sobre a Responsabilidade Social das Empresas","author":"Conselho Econ\u00f3mico e Social (CES)","year":"2003","unstructured":"Conselho Econ\u00f3mico e Social (CES). (2003). Parecer de iniciativa sobre a Responsabilidade Social das Empresas. Lisboa: CES."},{"key":"10_CR8","volume-title":"Quality is free: The art of making quality certain","author":"PB Crosby","year":"1979","unstructured":"Crosby, P. B. (1979). Quality is free: The art of making quality certain. New York: Editora MacGraw-Hill."},{"key":"10_CR9","first-page":"1","volume-title":"Perspectives on corporate social responsibility","author":"D Crowther","year":"2004","unstructured":"Crowther, D., & Rayman-Bacchus, L. (2004a). Introduction: Perspectives on corporate social responsibility. In D. Crowther & L. Rayman-Bacchus (Eds.), Perspectives on corporate social responsibility (pp. 1\u201317). Aldershot: Ashgate."},{"key":"10_CR10","first-page":"229","volume-title":"Perspectives on corporate social responsibility","author":"D Crowther","year":"2004","unstructured":"Crowther, D., & Rayman-Bacchus, L. (2004b). The future of corporate social responsibility. In D. Crowther & L. Rayman-Bacchus (Eds.), Perspectives on corporate social responsibility (pp. 229\u2013249). Aldershot: Ashgate."},{"key":"10_CR11","volume-title":"Corporate social responsibility","author":"D Crowther","year":"2008","unstructured":"Crowther, D., & Aras, G. (2008). Corporate social responsibility. London: David Crowther, G\u00fcler Aras & Ventus Publishing ApS."},{"key":"10_CR12","first-page":"47","volume-title":"The Ashgate research companion to corporate social responsibility","author":"D Crowther","year":"2008","unstructured":"Crowther, D. (2008). Stakeholder perspectives on social responsibility. In D. Crowther & N. Capaldi (Eds.), The Ashgate research companion to corporate social responsibility (pp. 47\u201364). Aldershot: Ashgate."},{"key":"10_CR13","unstructured":"David, F., Abreu, R., & Almeida, R. (2014). Sistema de Gest\u00e3o da Responsabilidade Social: Um Caso de Estudo do Setor das Bebidas. In Instituto Polit\u00e9cnico de Leiria. (Ed.), Contributo da Gest\u00e3o para a Sustentabilidade das Organiza\u00e7\u00f5es e da Sociedade: XXIV Jornadas Luso-Espanholas de Gest\u00e3o Cient\u00edfica (pp. 1\u201318). Leiria: Instituto Polit\u00e9cnico de Leiria."},{"key":"10_CR14","unstructured":"David, F., Abreu, R., & Pinheiro, O. (2009). Associa\u00e7\u00f5es de Desenvolvimento Local: Responsabilidade Social versus Estrat\u00e9gia Econ\u00f3mica. In J. P. Manso & J. D. Monteiro (Ed.), XXIII International Congress of Applied Economics. Madrid: ASEPELT, 719+."},{"key":"10_CR15","unstructured":"David, F., Abreu, R., & Pinheiro, O. (2010). Social responsibility of the local action groups. In G. Aras, D. Crowther, & K. Krkac (Eds.), Papers of 9th International Conference on Corporate Social Responsibility (pp. 254\u2013275). Zagreb: MATE with ZSEM & SRRNet."},{"key":"10_CR16","unstructured":"Dias, A. C. G. (2008). O Relato da Sustentabilidade Empresarial: Evid\u00eancias das empresas cotadas em Portugal. Aveiro: XII Congresso de Contabilidade e Auditoria, Novembro, 1201\u20131230."},{"key":"10_CR17","unstructured":"Duarte, M. M. R. (2008). A Responsabilidade Social e Ambiental das Empresas como Factor Competitivo. Aveiro: XVIII Encuentro AECA, Setembro, 41h (1\u201321)."},{"key":"10_CR18","unstructured":"European Commission (EC). (2001). Green paper \u2013 Promoting a European framework for corporate social responsibility, COM (2001) 366 final. Brussels: Official Publications of the European Commission, July 18."},{"key":"10_CR19","unstructured":"European Commission (EC). (2002). Corporate social responsibility: A business contribution to sustainable development, COM (2002) 347 final. Brussels: Official Publications of the European Commission, July 2."},{"key":"10_CR20","unstructured":"European Commission (EC). (2014). Public consultation on corporate social responsibility. Brussels: Official Publications of the European Commission, April 92."},{"key":"10_CR21","volume-title":"Total quality control","author":"AV Feigenbaum","year":"1991","unstructured":"Feigenbaum, A. V. (1991). Total quality control. New York: McGraw-Hill."},{"key":"10_CR22","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1023\/A:1011941212444","volume":"33","author":"D Gelb","year":"2001","unstructured":"Gelb, D., & Strawser, J. (2001). Corporate social responsibility and financial disclosures: An alternative explanation for increased disclosure. Journal of Business Ethics, 33, 1\u201313.","journal-title":"Journal of Business Ethics"},{"key":"10_CR23","first-page":"58","volume":"184","author":"J Gir\u00f3","year":"2002","unstructured":"Gir\u00f3, J. (2002). Globalizaci\u00f3n sostenible y responsabilidad social. Direcci\u00f3n y Progreso, 184, 58\u201360.","journal-title":"Direcci\u00f3n y Progreso"},{"issue":"4","key":"10_CR24","doi-asserted-by":"crossref","first-page":"211","DOI":"10.1590\/S0034-75901984000400031","volume":"24","author":"HWM Guimar\u00e3es","year":"1984","unstructured":"Guimar\u00e3es, H. W. M. (1984). Responsabilidade Social da Empresa: uma vis\u00e3o hist\u00f3rica de sua problem\u00e1tica. Revista de Administra\u00e7\u00e3o de Empresas, 24(4), 211\u2013219.","journal-title":"Revista de Administra\u00e7\u00e3o de Empresas"},{"key":"10_CR25","unstructured":"Hair, J. F., Jr., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariante data analysis. London: Prentice Hall."},{"key":"10_CR26","unstructured":"Heleno, M. L. L. (2008). Avalia\u00e7\u00e3o do Impacto da Implementa\u00e7\u00e3o da Responsabilidade Social atrav\u00e9s das Rela\u00e7\u00f5es com os Stakeholders. Disserta\u00e7\u00e3o de Mestrado em Estrat\u00e9gia Empresarial. Coimbra: Faculdade de Economia da Universidade de Coimbra."},{"issue":"108","key":"10_CR27","doi-asserted-by":"crossref","first-page":"37","DOI":"10.1016\/S0123-5923(08)70043-3","volume":"24","author":"AA Herrera","year":"2008","unstructured":"Herrera, A. A., & D\u00edaz, M. S. (2008). Dimensionalidad de la responsabilidad social empresarial percibida y sus efectos sobre la imagen y la reputaci\u00f3n: una aproximaci\u00f3n desde el modelo de Carroll. Estudios Gerenciales, 24(108), 37\u201359.","journal-title":"Estudios Gerenciales"},{"key":"10_CR28","unstructured":"Instituto Portugu\u00eas da Qualidade (IPQ). (2008). NP 4469-1: 2008 \u2013 Sistema de Gest\u00e3o da Responsabilidade Social. Parte 1: Requisitos e linhas de orienta\u00e7\u00e3o para a sua utiliza\u00e7\u00e3o. Caparica: IPQ."},{"key":"10_CR29","unstructured":"Instituto Portugu\u00eas da Qualidade (IPQ). (2010). NP 4469-2: 2010 \u2013 Sistema de Gest\u00e3o da Responsabilidade Social. Parte 2: Guia de orienta\u00e7\u00e3o para a implementa\u00e7\u00e3o. Caparica: IPQ."},{"key":"10_CR30","volume-title":"International standard 22000 \u2013 Food safety management system","author":"International Organization for Standardization (ISO)","year":"2005","unstructured":"International Organization for Standardization (ISO). (2005). International standard 22000 \u2013 Food safety management system. Geneva: ISO."},{"key":"10_CR31","volume-title":"International standard 9001 \u2013 Quality management systems: Requirements","author":"International Organization for Standardization (ISO)","year":"2008","unstructured":"International Organization for Standardization (ISO). (2008). International standard 9001 \u2013 Quality management systems: Requirements. Geneva: ISO."},{"key":"10_CR32","volume-title":"International standard 26000 \u2013 Guidance on social responsibility","author":"International Organization for Standardization (ISO)","year":"2010","unstructured":"International Organization for Standardization (ISO). (2010). International standard 26000 \u2013 Guidance on social responsibility. Geneva: ISO."},{"key":"10_CR33","unstructured":"Ioannou, I., & Serafeim, G. (2014). The impact of corporate social responsibility on investment recommendations. Harvard Business School, Working Paper, 10\u2013017."},{"issue":"2, Spring","key":"10_CR34","doi-asserted-by":"crossref","first-page":"59","DOI":"10.2307\/41164877","volume":"23","author":"T Jones","year":"1980","unstructured":"Jones, T. (1980). Corporate social responsibility: Revisited, redefined. California Management Review, 23(2, Spring), 59\u201367.","journal-title":"California Management Review"},{"key":"10_CR35","volume-title":"Juran\u2019s quality control handbook","author":"JM Juran","year":"1988","unstructured":"Juran, J. M., & Gryna, F. M. (1988). Juran\u2019s quality control handbook. New York: McGraw-Hill."},{"key":"10_CR36","volume-title":"Dictionnaire de L\u2019Autre \u00c9conomie","author":"JL Laville","year":"2005","unstructured":"Laville, J. L., & Cattani, A. D. (2005). Dictionnaire de L\u2019Autre \u00c9conomie (Vol. 303). Paris: Descl\u00e9e de Brouwer."},{"key":"10_CR37","doi-asserted-by":"crossref","first-page":"303","DOI":"10.1007\/s10551-008-9738-8","volume":"85","author":"A Lindgreen","year":"2008","unstructured":"Lindgreen, A., Swaen, V., & Johnston, W. (2008). Corporative social responsibility: An empirical investigation of U.S. organizations. Journal of Business Ethics, 85, 303\u2013323.","journal-title":"Journal of Business Ethics"},{"key":"10_CR38","unstructured":"Machado Filho, C. A. P. (2002). Responsabilidade social corporativa e a cria\u00e7\u00e3o de valor para as organiza\u00e7\u00f5es: um estudo multicasos. S\u00e9rie de Working Papers, Working Paper 03\/024."},{"key":"10_CR39","volume-title":"Pesquisa de Marketing: uma orienta\u00e7\u00e3o aplicada","author":"NK Malhotra","year":"2001","unstructured":"Malhotra, N. K. (2001). Pesquisa de Marketing: uma orienta\u00e7\u00e3o aplicada. Porto Alegre: Bookman."},{"key":"10_CR40","unstructured":"Moreiras, N. D. G. (2010). Corporate social responsibility: An empirical analysis of Portuguese SMEs. Disserta\u00e7\u00e3o de Mestrado em Marketing. Lisboa: Instituto Superior de Economia e Gest\u00e3o."},{"key":"10_CR41","volume-title":"An\u00e1lise estat\u00edstica com utiliza\u00e7\u00e3o do SPSS","author":"J Maroco","year":"2007","unstructured":"Maroco, J. (2007). An\u00e1lise estat\u00edstica com utiliza\u00e7\u00e3o do SPSS. Lisboa: Edi\u00e7\u00f5es S\u00edlabo."},{"issue":"2, Fall","key":"10_CR42","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1108\/eb039015","volume":"4","author":"H Mintzberg","year":"1983","unstructured":"Mintzberg, H. (1983). The case for corporate social responsibility. Journal of Business Strategy, 4(2, Fall), 3\u201315.","journal-title":"Journal of Business Strategy"},{"issue":"2","key":"10_CR43","doi-asserted-by":"crossref","first-page":"16","DOI":"10.1108\/EUM0000000005486","volume":"1","author":"L Moir","year":"2001","unstructured":"Moir, L. (2001). What do we mean by corporate social responsibility? Corporate Governance, 1(2), 16\u201322.","journal-title":"Corporate Governance"},{"key":"10_CR44","volume-title":"OECD principles of corporate governance","author":"Organisation for Economic Co-Operation and Development (OECD)","year":"1999","unstructured":"Organisation for Economic Co-Operation and Development (OECD). (1999). OECD principles of corporate governance. Paris: OECD Publications."},{"key":"10_CR45","volume-title":"The OECD guidelines for multinational enterprises-revision","author":"Organisation for Economic Co-Operation and Development (OECD)","year":"2000","unstructured":"Organisation for Economic Co-Operation and Development (OECD). (2000). The OECD guidelines for multinational enterprises-revision. Paris: OECD Publications."},{"key":"10_CR46","first-page":"70","volume":"184","author":"F Oriol","year":"2002","unstructured":"Oriol, F. (2002). Responsabilidad social y su impacto en el negocio. Direcci\u00f3n y Progreso, 184, 70\u201372.","journal-title":"Direcci\u00f3n y Progreso"},{"key":"10_CR47","volume-title":"SPSS \u2013 Guia Pr\u00e1tico de Utiliza\u00e7\u00e3o de SPSS \u2013 An\u00e1lise de Dados para Ci\u00eancias Sociais e Psicologia","author":"A Pereira","year":"2004","unstructured":"Pereira, A. (2004). SPSS \u2013 Guia Pr\u00e1tico de Utiliza\u00e7\u00e3o de SPSS \u2013 An\u00e1lise de Dados para Ci\u00eancias Sociais e Psicologia. Lisboa: Edi\u00e7\u00f5es S\u00edlabo."},{"key":"10_CR48","volume-title":"An\u00e1lise de dados para Ci\u00eancias Sociais: A Complementaridade do SPSS","author":"MH Pestana","year":"2005","unstructured":"Pestana, M. H., & Gageiro, J. N. (2005). An\u00e1lise de dados para Ci\u00eancias Sociais: A Complementaridade do SPSS. Lisboa: Edi\u00e7\u00f5es S\u00edlabo."},{"key":"10_CR49","unstructured":"Porter, M., & Kramer, M. (2006). Strategy & society: The link between competitive advantage and corporate social responsibility. Harvard Business Review, (December), 1\u201316."},{"key":"10_CR50","unstructured":"Presid\u00eancia do Conselho de Ministros (PCM). (2007). Resolu\u00e7\u00e3o do Conselho de Ministros n.\u00b0 109\/2007, que aprova a Estrat\u00e9gia Nacional de Desenvolvimento Sustent\u00e1vel, ENDS-2015 e Plano de Implementa\u00e7\u00e3o. Di\u00e1rio da Rep\u00fablica, 159, I S\u00e9rie, 20 de Agosto, 5404\u20135478."},{"key":"10_CR51","unstructured":"Rangan, K., Chase, L. A., & Karim, S. (2012). Why every company needs a CSR strategy and how to build it. Harvard Business School, Working Paper, 12\u2013088."},{"issue":"3","key":"10_CR52","doi-asserted-by":"crossref","first-page":"419","DOI":"10.5465\/amr.1994.9412271805","volume":"19","author":"CA Reeves","year":"1994","unstructured":"Reeves, C. A., & Bednar, D. A. (1994). Defining quality: Alternatives and implications. Academy of Management Review, 19(3), 419\u2013445.","journal-title":"Academy of Management Review"},{"key":"10_CR53","volume-title":"Estat\u00edstica Multivariada Aplicada","author":"E Reis","year":"2001","unstructured":"Reis, E. (2001). Estat\u00edstica Multivariada Aplicada. Lisboa: Edi\u00e7\u00f5es Silabo."},{"key":"10_CR54","volume-title":"Administraci\u00f3n","author":"SP Robbins","year":"2005","unstructured":"Robbins, S. P., & Coulter, M. (2005). Administraci\u00f3n. Madrid: Pearson Education."},{"key":"10_CR55","volume-title":"Responsabilidade Social nas PME","author":"MJN Santos","year":"2006","unstructured":"Santos, M. J. N., Santos, A. M., Pereira, E. N., & Silva, J. L. A. (2006). Responsabilidade Social nas PME. Lisboa: Editora RH."},{"key":"10_CR56","volume-title":"Corporate environmental accounting","author":"S Schaltegger","year":"1996","unstructured":"Schaltegger, S., Muller, K., & Hindrichsen, H. (1996). Corporate environmental accounting. Chichester: Wiley."},{"key":"10_CR57","volume-title":"Social accountability 8000","author":"Social Accountability International (SAI)","year":"2008","unstructured":"Social Accountability International (SAI). (2008). Social accountability 8000. New York: SAI."},{"key":"10_CR58","volume-title":"Indicadores de gesti\u00f3n para las entidades p\u00fablicas","author":"JMG Sol\u00e1","year":"2003","unstructured":"Sol\u00e1, J. M. G. (2003). Indicadores de gesti\u00f3n para las entidades p\u00fablicas. Panam\u00e1: VIII Congreso Internacional del CLAD."},{"key":"10_CR59","first-page":"227","volume":"2009","author":"T Sousa","year":"2009","unstructured":"Sousa, T., & Duarte, M. J. (2009). Corporate social responsibility? An exploratory analysis of Portuguese SMEs. Criteos, 2009, 227\u2013248.","journal-title":"Criteos"},{"key":"10_CR60","volume-title":"Declara\u00e7\u00e3o do Mil\u00e9nio das Na\u00e7\u00f5es Unidas","author":"United Nations (UN)","year":"2000","unstructured":"United Nations (UN). (2000). Declara\u00e7\u00e3o do Mil\u00e9nio das Na\u00e7\u00f5es Unidas. Lisbon: United Nations Information Centre."},{"key":"10_CR61","volume-title":"Positive accounting theory","author":"RL Watts","year":"1986","unstructured":"Watts, R. L., & Zimmerman, J. L. (1986). Positive accounting theory. New York: Prentice-Hall."},{"key":"10_CR62","volume-title":"Case study research: Design and methods","author":"R Yin","year":"2009","unstructured":"Yin, R. (2009). Case study research: Design and methods. Thousand Oaks: Sage."}],"container-title":["CSR, Sustainability, Ethics &amp; Governance","Dimensional Corporate Governance"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-56182-0_10","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,9,25]],"date-time":"2019-09-25T17:54:13Z","timestamp":1569434053000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-56182-0_10"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017]]},"ISBN":["9783319561813","9783319561820"],"references-count":61,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-56182-0_10","relation":{},"ISSN":["2196-7075","2196-7083"],"issn-type":[{"type":"print","value":"2196-7075"},{"type":"electronic","value":"2196-7083"}],"subject":[],"published":{"date-parts":[[2017]]}}}