{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,9]],"date-time":"2024-09-09T11:59:41Z","timestamp":1725883181362},"publisher-location":"Cham","reference-count":35,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319565408"},{"type":"electronic","value":"9783319565415"}],"license":[{"start":{"date-parts":[[2017,1,1]],"date-time":"2017-01-01T00:00:00Z","timestamp":1483228800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017]]},"DOI":"10.1007\/978-3-319-56541-5_27","type":"book-chapter","created":{"date-parts":[[2017,3,27]],"date-time":"2017-03-27T21:30:06Z","timestamp":1490650206000},"page":"264-273","source":"Crossref","is-referenced-by-count":1,"title":["An Initial Proposal for a Web 2.0 Information System that Supports a 360\u00ba Customer Loyalty Assurance Process in Private Healthcare Organizations"],"prefix":"10.1007","author":[{"given":"Duarte","family":"Magalh\u00e3es","sequence":"first","affiliation":[]},{"given":"Jos\u00e9","family":"Martins","sequence":"additional","affiliation":[]},{"given":"Ramiro","family":"Gon\u00e7alves","sequence":"additional","affiliation":[]},{"given":"Frederico","family":"Branco","sequence":"additional","affiliation":[]},{"given":"Manuel","family":"Oliveira","sequence":"additional","affiliation":[]},{"given":"Fernando","family":"Moreira","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2017,3,28]]},"reference":[{"key":"27_CR1","doi-asserted-by":"crossref","first-page":"48","DOI":"10.1016\/j.ijmedinf.2014.09.005","volume":"84","author":"D Haluza","year":"2015","unstructured":"Haluza, D., Jungwirth, D.: ICT and the future of health care: aspects of health promotion. Int. J. Med. Inf. 84, 48\u201357 (2015)","journal-title":"Int. J. Med. Inf."},{"key":"27_CR2","doi-asserted-by":"crossref","first-page":"61","DOI":"10.1136\/amiajnl-2011-000385","volume":"19","author":"J Ancker","year":"2012","unstructured":"Ancker, J., Kern, L., Abramson, E., Kaushal, R.: The triangle model for evaluating the effect of health information technology on healthcare quality and safety. J. Am. Med. Inf. Assoc. 19, 61\u201365 (2012)","journal-title":"J. Am. Med. Inf. Assoc."},{"key":"27_CR3","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1186\/1748-5908-7-28","volume":"7","author":"S Birken","year":"2012","unstructured":"Birken, S., Lee, S., Weiner, B.: Uncovering middle managers\u2019 role in healthcare innovation implementation. Implement. Sci. 7, 1 (2012)","journal-title":"Implement. Sci."},{"key":"27_CR4","doi-asserted-by":"crossref","first-page":"1955","DOI":"10.1001\/jama.288.16.1955","volume":"288","author":"W Hersh","year":"2002","unstructured":"Hersh, W.: Medical informatics: improving health care through information. JAMA 288, 1955\u20131958 (2002)","journal-title":"JAMA"},{"key":"27_CR5","first-page":"15","volume":"18","author":"L Schmitt","year":"2014","unstructured":"Schmitt, L.: Informa\u00e7ao na \u00e1rea da sa\u00fade em tempos de comica\u00e7ao m\u00f3vel, big data e computa\u00e7ao cognitiva. Raz\u00f3n y palabra 18, 15\u201328 (2014)","journal-title":"Raz\u00f3n y palabra"},{"key":"27_CR6","doi-asserted-by":"crossref","first-page":"237","DOI":"10.2307\/30036530","volume":"27","author":"V Sambamurthy","year":"2003","unstructured":"Sambamurthy, V., Bharadwaj, A., Grover, V.: Shaping agility through digital options: reconceptualizing the role of information technology in contemporary firms. MIS Quar. 27, 237\u2013263 (2003)","journal-title":"MIS Quar."},{"key":"27_CR7","doi-asserted-by":"crossref","first-page":"273","DOI":"10.1287\/mnsc.49.3.273.12736","volume":"49","author":"S Devaraj","year":"2003","unstructured":"Devaraj, S., Kohli, R.: Performance impacts of information technology: is actual usage the missing link? Manage. Sci. 49, 273\u2013289 (2003)","journal-title":"Manage. Sci."},{"key":"27_CR8","volume-title":"Direito ao acesso \u00e0 informa\u00e7\u00e3o cient\u00edfica e direito autoral: impasses e alternativas","author":"R Fernandes","year":"2012","unstructured":"Fernandes, R., Souza, M., Paes, D.: Direito ao acesso \u00e0 informa\u00e7\u00e3o cient\u00edfica e direito autoral: impasses e alternativas. Semin\u00e1rio Nacional de Bibliotecas Universit\u00e1rias, Brasil (2012)"},{"key":"27_CR9","doi-asserted-by":"crossref","first-page":"371","DOI":"10.25300\/MISQ\/2013\/37.2.03","volume":"37","author":"H Lucas Jr","year":"2013","unstructured":"Lucas Jr., H., Agarwal, R., Clemons, E., El Sawy, O., Weber, B.: Impactful research on transformational information technology: an opportunity to inform new audiences. Mis Quart. 37, 371\u2013382 (2013)","journal-title":"Mis Quart."},{"key":"27_CR10","volume-title":"Competing for the Future","author":"G Hamel","year":"2013","unstructured":"Hamel, G., Prahalad, C.: Competing for the Future. Harvard Business Press, Boston (2013)"},{"key":"27_CR11","doi-asserted-by":"crossref","unstructured":"Goncalves, R., Gomes, S., Martins, J., Marques, C.: Electronic commerce as a competitive advantage: The SMEs from Tr\u00e1s-os-Montes e Alto Douro. In: 2014 9th Iberian Conference on Information Systems and Technologies (CISTI) (2014)","DOI":"10.1109\/CISTI.2014.6876916"},{"key":"27_CR12","series-title":"Advances in Intelligent Systems and Computing","doi-asserted-by":"publisher","first-page":"259","DOI":"10.1007\/978-3-319-26285-7_22","volume-title":"Trends and Applications in Software Engineering","author":"R Gon\u00e7alves","year":"2016","unstructured":"Gon\u00e7alves, R., Martins, J., Pereira, J., Cota, M., Branco, F.: Promoting e-commerce software platforms adoption as a means to overcome domestic crises: the cases of Portugal and Spain approached from a focus-group perspective. In: Mejia, J., Mu\u00f1oz, M., Rocha, \u00c1., Calvo-Manzano, J. (eds.) Trends and Applications in Software Engineering. AISC, vol. 405, pp. 259\u2013269. Springer, Cham (2016). doi: 10.1007\/978-3-319-26285-7_22"},{"key":"27_CR13","unstructured":"Martins, J., Gon\u00e7alves, R., Pereira, J., Cota, M.: Iberia 2.0: a way to leverage Web 2.0 in organizations. In: 2012 7th Iberian Conference on Information Systems and Technologies (CISTI), pp. 1\u20137. IEEE (2012)"},{"key":"27_CR14","first-page":"9","volume":"18","author":"R Gon\u00e7alves","year":"2016","unstructured":"Gon\u00e7alves, R., Martins, J., Rocha, \u00c1.: Internet e redes sociais como instrumentos potenciadores de neg\u00f3cio. RISTI - Revista Ib\u00e9rica de Sistemas e Tecnologias de Informa\u00e7\u00e3o 18, 9\u201311 (2016)","journal-title":"RISTI - Revista Ib\u00e9rica de Sistemas e Tecnologias de Informa\u00e7\u00e3o"},{"key":"27_CR15","doi-asserted-by":"publisher","first-page":"251","DOI":"10.1136\/bmjqs-2012-001527","volume":"22","author":"F Greaves","year":"2013","unstructured":"Greaves, F., Ramirez-Cano, D., Millett, C., Darzi, A., Donaldson, L.: Harnessing the cloud of patient experience: using social media to detect poor quality healthcare. BMJ Qual. Saf. 22, 251\u2013255 (2013). doi: 10.1136\/bmjqs-2012-001527","journal-title":"BMJ Qual. Saf."},{"key":"27_CR16","doi-asserted-by":"crossref","first-page":"7","DOI":"10.1007\/s10916-016-0530-5","volume":"40","author":"F Garcia-Penalvo","year":"2016","unstructured":"Garcia-Penalvo, F., Martin, M., Garcia-Holgado, A., Guzman, J., Anton, J., Sanchez-Gomez, M.: Psychiatric patients tracking through a private social network for relatives: development and pilot study. J. Med. Syst. 40, 7 (2016)","journal-title":"J. Med. Syst."},{"key":"27_CR17","doi-asserted-by":"crossref","first-page":"283","DOI":"10.1136\/bmj.322.7281.283","volume":"322","author":"K Mandl","year":"2001","unstructured":"Mandl, K., Markwell, D., MacDonald, R., Szolovits, P., Kohane, I.: Public standards and patients\u2019 control: how to keep electronic medical records accessible but privateMedical information: access and privacyDoctrines for developing electronic medical recordsDesirable characteristics of electronic medical recordsChallenges and limitations for electronic medical recordsConclusionsCommentary: Open approaches to electronic patient recordsCommentary: A patient\u2019s viewpoint. BMJ 322, 283\u2013287 (2001)","journal-title":"BMJ"},{"key":"27_CR18","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1007\/s10916-015-0384-2","volume":"40","author":"P Dorwal","year":"2016","unstructured":"Dorwal, P., Sachdev, R., Gautam, D., Jain, D., Sharma, P., Tiwari, A., Raina, V.: Role of whatsapp messenger in the laboratory management system: a boon to communication. J. Med. Syst. 40, 5 (2016)","journal-title":"J. Med. Syst."},{"key":"27_CR19","doi-asserted-by":"crossref","first-page":"1700","DOI":"10.2105\/AJPH.2012.301166","volume":"103","author":"J Harris","year":"2013","unstructured":"Harris, J., Mueller, N., Snider, D.: Social media adoption in local health departments nationwide. Am. J. Public Health 103, 1700\u20131707 (2013)","journal-title":"Am. J. Public Health"},{"key":"27_CR20","doi-asserted-by":"crossref","first-page":"113","DOI":"10.1016\/S1386-5056(02)00070-9","volume":"68","author":"J Cimino","year":"2002","unstructured":"Cimino, J., Patel, V., Kushniruk, A.: The patient clinical information system (PatCIS): technical solutions for and experience with giving patients access to their electronic medical records. Int. J. Med. Inf. 68, 113\u2013127 (2002)","journal-title":"Int. J. Med. Inf."},{"key":"27_CR21","doi-asserted-by":"crossref","first-page":"139","DOI":"10.1136\/jamia.1996.96236282","volume":"3","author":"R Barrows","year":"1996","unstructured":"Barrows, R., Clayton, P.: Privacy, confidentiality, and electronic medical records. J. Am. Med. Inf. Assoc. 3, 139\u2013148 (1996)","journal-title":"J. Am. Med. Inf. Assoc."},{"key":"27_CR22","doi-asserted-by":"crossref","first-page":"169","DOI":"10.1007\/s10551-010-0385-5","volume":"90","author":"C Angst","year":"2009","unstructured":"Angst, C.: Protect my privacy or support the common-good? ethical questions about electronic health information exchanges. J. Bus. Ethics 90, 169\u2013178 (2009)","journal-title":"J. Bus. Ethics"},{"key":"27_CR23","doi-asserted-by":"crossref","first-page":"63","DOI":"10.1377\/hlthaff.2012.0693","volume":"32","author":"A Kellermann","year":"2013","unstructured":"Kellermann, A., Jones, S.: What it will take to achieve the as-yet-unfulfilled promises of health information technology. Health Aff. 32, 63\u201368 (2013)","journal-title":"Health Aff."},{"key":"27_CR24","doi-asserted-by":"crossref","first-page":"837","DOI":"10.1007\/s00607-012-0239-3","volume":"95","author":"W Khan","year":"2013","unstructured":"Khan, W., Hussain, M., Latif, K., Afzal, M., Ahmad, F., Lee, S.: Process interoperability in healthcare systems with dynamic semantic web services. Computing 95, 837\u2013862 (2013)","journal-title":"Computing"},{"key":"27_CR25","doi-asserted-by":"crossref","unstructured":"Fernandez, F., Pallis, G.: Opportunities and challenges of the internet of things for healthcare: systems engineering perspective. In: 2014 EAI 4th International Conference on Wireless Mobile Communication and Healthcare (Mobihealth), pp. 263\u2013266. IEEE (2014)","DOI":"10.4108\/icst.mobihealth.2014.257276"},{"issue":"12","key":"27_CR26","doi-asserted-by":"publisher","first-page":"2174","DOI":"10.1377\/hlthaff.2015.0992","volume":"34","author":"J Adler-Milstein","year":"2015","unstructured":"Adler-Milstein, J., DesRoches, C., Kralovec, P., Foster, G., Worzala, C., Charles, D., Searcy, T., Jha, A.: Electronic health record adoption in US hospitals: progress continues, but challenges persist. Health Affairs, 34(12), 2174\u20132180 (2015). doi: 10.1377\/hlthaff.2015.0992","journal-title":"Health Affairs"},{"key":"27_CR27","doi-asserted-by":"crossref","first-page":"1092","DOI":"10.1377\/hlthaff.2012.0153","volume":"31","author":"C DesRoches","year":"2012","unstructured":"DesRoches, C., Worzala, C., Joshi, M., Kralovec, P., Jha, A.: Small, nonteaching, and rural hospitals continue to be slow in adopting electronic health record systems. Health Aff. 31, 1092\u20131099 (2012)","journal-title":"Health Aff."},{"key":"27_CR28","doi-asserted-by":"crossref","first-page":"e141","DOI":"10.3399\/bjgp15X683941","volume":"65","author":"F Mold","year":"2015","unstructured":"Mold, F., de Lusignan, S., Sheikh, A., Majeed, A., Wyatt, J., Quinn, T., Cavill, M., Franco, C., Chauhan, U., Blakey, H.: Patients\u2019 online access to their electronic health records and linked online services: a systematic review in primary care. Br. J. Gen. Pract. 65, e141\u2013e151 (2015)","journal-title":"Br. J. Gen. Pract."},{"key":"27_CR29","doi-asserted-by":"crossref","first-page":"e49","DOI":"10.2196\/jmir.5069","volume":"18","author":"J Tavares","year":"2016","unstructured":"Tavares, J., Oliveira, T.: Electronic health record patient portal adoption by health care consumers: an acceptance model and survey. J. Med. Internet Res. 18, e49 (2016)","journal-title":"J. Med. Internet Res."},{"key":"27_CR30","first-page":"169","volume-title":"Enacting Research Methods in Information Systems","author":"R Baskerville","year":"2016","unstructured":"Baskerville, R., Wood-Harper, A.: A critical perspective on action research as a method for information systems research. In: Willcocks, L.P., Sauer, C., Lacity, M.C. (eds.) Enacting Research Methods in Information Systems, vol. 2, pp. 169\u2013190. Springer, Heidelberg (2016)"},{"key":"27_CR31","doi-asserted-by":"crossref","first-page":"112","DOI":"10.1057\/ejis.1994.12","volume":"3","author":"G Gable","year":"1994","unstructured":"Gable, G.: Integrating case study and survey research methods: an example in information systems. Euro. J. Inf. Syst. 3, 112\u2013126 (1994)","journal-title":"Euro. J. Inf. Syst."},{"key":"27_CR32","doi-asserted-by":"crossref","first-page":"10","DOI":"10.1016\/j.elerap.2016.05.002","volume":"18","author":"J Martins","year":"2016","unstructured":"Martins, J., Gon\u00e7alves, R., Oliveira, T., Cota, M., Branco, F.: Understanding the determinants of social network sites adoption at firm level: a mixed methodology approach. Electron. Comm. Res. Appl. 18, 10\u201326 (2016)","journal-title":"Electron. Comm. Res. Appl."},{"key":"27_CR33","doi-asserted-by":"crossref","first-page":"21","DOI":"10.25300\/MISQ\/2013\/37.1.02","volume":"37","author":"V Venkatesh","year":"2013","unstructured":"Venkatesh, V., Brown, S., Bala, H.: Bridging the qualitative-quantitative divide: guidelines for conducting mixed methods research in information systems. MIS Quar. 37, 21\u201354 (2013)","journal-title":"MIS Quar."},{"key":"27_CR34","series-title":"Developments in Marketing Science: Proceedings of the Academy of Marketing Science","doi-asserted-by":"publisher","first-page":"636","DOI":"10.1007\/978-3-319-10951-0_233","volume-title":"Ideas in Marketing: Finding the New and Polishing the Old","author":"M Rodriguez","year":"2015","unstructured":"Rodriguez, M., Peterson, Robert M., Ajjan, H.: Crm\/Social media technology: impact on customer orientation process and organizational sales performance. In: Kubacki, K. (ed.) Ideas in Marketing: Finding the New and Polishing the Old. DMSPAMS, pp. 636\u2013638. Springer, Cham (2015). doi: 10.1007\/978-3-319-10951-0_233"},{"key":"27_CR35","doi-asserted-by":"crossref","first-page":"1590","DOI":"10.1007\/s11999-014-3981-3","volume":"473","author":"M Hageman","year":"2015","unstructured":"Hageman, M., Ring, D., Gregory, P., Rubash, H., Harmon, L.: Do 360-degree feedback survey results relate to patient satisfaction measures? Clin. Orthop. Relat. Res.\u00ae 473, 1590\u20131597 (2015)","journal-title":"Clin. Orthop. Relat. Res.\u00ae"}],"container-title":["Advances in Intelligent Systems and Computing","Recent Advances in Information Systems and Technologies"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-56541-5_27","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,9,20]],"date-time":"2019-09-20T07:02:49Z","timestamp":1568962969000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-56541-5_27"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017]]},"ISBN":["9783319565408","9783319565415"],"references-count":35,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-56541-5_27","relation":{},"ISSN":["2194-5357","2194-5365"],"issn-type":[{"type":"print","value":"2194-5357"},{"type":"electronic","value":"2194-5365"}],"subject":[],"published":{"date-parts":[[2017]]}}}