{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,4,17]],"date-time":"2025-04-17T04:49:32Z","timestamp":1744865372490},"publisher-location":"Cham","reference-count":158,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319710136"},{"type":"electronic","value":"9783319710143"}],"license":[{"start":{"date-parts":[[2018,1,1]],"date-time":"2018-01-01T00:00:00Z","timestamp":1514764800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018]]},"DOI":"10.1007\/978-3-319-71014-3_13","type":"book-chapter","created":{"date-parts":[[2018,1,12]],"date-time":"2018-01-12T09:23:11Z","timestamp":1515748991000},"page":"255-283","update-policy":"http:\/\/dx.doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":4,"title":["Corporate Social Responsibility and Total Quality Management: The Stakeholders\u2019 Value Creation Debate Revisited"],"prefix":"10.1007","author":[{"given":"Lu\u00eds","family":"Mendes","sequence":"first","affiliation":[]},{"given":"Dalila","family":"Dias","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2018,1,13]]},"reference":[{"issue":"4\u20136","key":"13_CR1","doi-asserted-by":"crossref","first-page":"S808","DOI":"10.1080\/09544120050008255","volume":"11","author":"A Agus","year":"2000","unstructured":"Agus, A., Krishnan, S. K., & Kadir, S. L. S. A. (2000). The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies. Total Quality Management, 11(4\u20136), S808\u2013S819.","journal-title":"Total Quality Management"},{"issue":"3","key":"13_CR2","doi-asserted-by":"crossref","first-page":"888","DOI":"10.1080\/00207543.2013.843796","volume":"52","author":"AE Akg\u00fcn","year":"2014","unstructured":"Akg\u00fcn, A. E., Ince, H., Imamoglu, S. Z., Keskin, H., & Kocoglu, I. (2014). The mediator role of learning capability and business innovativeness between total quality management and financial performance. International Journal of Production Research, 52(3), 888\u2013901.","journal-title":"International Journal of Production Research"},{"key":"13_CR3","unstructured":"Al Nofal, A., & Zairi, M. (2002). Best practices and sustainable TQM implementation. In Proceedings of the 7th World Congress for Total Quality Management (Business Excellence, Make it happen!), Verona, Italy, 25\u201327 June 2002."},{"issue":"3","key":"13_CR4","doi-asserted-by":"crossref","first-page":"316","DOI":"10.1177\/0893318997010003003","volume":"10","author":"MW Allen","year":"1997","unstructured":"Allen, M. W., & Brady, R. M. (1997). Total quality management, organizational commitment, perceived organizational support, and intraorganizational communication. Management Communication Quarterly, 10(3), 316\u2013341.","journal-title":"Management Communication Quarterly"},{"issue":"6","key":"13_CR5","doi-asserted-by":"crossref","first-page":"692","DOI":"10.1590\/S0034-759020140609","volume":"54","author":"J \u00c1lvarez Garc\u00eda","year":"2014","unstructured":"\u00c1lvarez Garc\u00eda, J., Del R\u00edo Rama, M. C., Vila Alonso, M., & Fraiz Brea, J. A. (2014). Dependence relationship between the critical quality factors and social impact. RAE-Revista de Administra\u00e7\u00e3o de Empresas, 54(6), 692\u2013705.","journal-title":"RAE-Revista de Administra\u00e7\u00e3o de Empresas"},{"issue":"7","key":"13_CR6","doi-asserted-by":"crossref","first-page":"1153","DOI":"10.1080\/03075079.2014.966667","volume":"41","author":"A Aminbeidokhti","year":"2016","unstructured":"Aminbeidokhti, A., Jamshidi, L., & Mohammadi Hoseini, A. (2016). The effect of the total quality management on organizational innovation in higher education mediated by organizational learning. Studies in Higher Education, 41(7), 1153\u20131166.","journal-title":"Studies in Higher Education"},{"issue":"1\u20132","key":"13_CR7","doi-asserted-by":"crossref","first-page":"76","DOI":"10.1080\/14783363.2015.1050166","volume":"28","author":"J Andrade","year":"2017","unstructured":"Andrade, J., Mendes, L., & Louren\u00e7o, L. (2017). Perceived psychological empowerment and TQM-based quality management systems: An exploratory research. Total Quality Management and Business Excellence, 28(1\u20132), 76\u201387.","journal-title":"Total Quality Management and Business Excellence"},{"key":"13_CR8","unstructured":"Aramburu, I.A., & Pescador, I.G. (2017). The effects of corporate social responsibility on customer loyalty: The mediating effect of reputation in cooperative banks versus commercial banks in the Basque country. Journal of Business Ethics. In press. Available online 17 Jan 2017."},{"issue":"1","key":"13_CR9","doi-asserted-by":"crossref","first-page":"129","DOI":"10.1007\/s11135-014-0141-5","volume":"50","author":"E Arikan","year":"2016","unstructured":"Arikan, E., Kantur, D., Maden, C., & Telci, E. E. (2016). Investigating the mediating role of corporate reputation on the relationship between corporate social responsibility and multiple stakeholder outcomes. Quality and Quantity, 50(1), 129\u2013149.","journal-title":"Quality and Quantity"},{"key":"13_CR10","unstructured":"ASQ. (2009). Seeking sustainable success: ASQ integrates quality and social responsibility. Available via ASQ. http:\/\/asq.org\/2009\/05\/iso-26000\/seeking-sustainable-success-asq-integrates-quality-and-social-responsibility.pdf . Accessed 4 Jan 2017."},{"key":"13_CR11","unstructured":"ASQ\/BSR. (2011). CSR and quality: A powerful and untapped connection. White paper available via https:\/\/www.bsr.org\/reports\/BSR_ASQ_CSR_and_Quality.final.pdf . Accessed 21 Jan 2017."},{"issue":"4","key":"13_CR12","doi-asserted-by":"crossref","first-page":"2352","DOI":"10.1016\/j.jclepro.2016.11.040","volume":"142","author":"M Asrar-ul-Haq","year":"2017","unstructured":"Asrar-ul-Haq, M., Kuchinke, K. P., & Iqbal, A. (2017). The relationship between corporate social responsibility, job satisfaction, and organizational commitment: Case of Pakistani higher education. Journal of Cleaner Production, 142(4), 2352\u20132363.","journal-title":"Journal of Cleaner Production"},{"issue":"3","key":"13_CR13","doi-asserted-by":"crossref","first-page":"197","DOI":"10.1002\/smj.441","volume":"26","author":"P Bansal","year":"2005","unstructured":"Bansal, P. (2005). Evolving sustainably: A longitudinal study of corporate sustainable development. Strategic Management Journal, 26(3), 197\u2013218.","journal-title":"Strategic Management Journal"},{"issue":"9","key":"13_CR14","doi-asserted-by":"crossref","first-page":"2325","DOI":"10.1108\/MD-05-2016-0308","volume":"54","author":"SR Barakat","year":"2016","unstructured":"Barakat, S. R., Isabella, G., Boaventura, J. M. G., & Mazzon, J. A. (2016). The influence of corporate social responsibility on employee satisfaction. Management Decision, 54(9), 2325\u20132339.","journal-title":"Management Decision"},{"issue":"1","key":"13_CR15","doi-asserted-by":"crossref","first-page":"99","DOI":"10.1177\/014920639101700108","volume":"17","author":"J Barney","year":"1991","unstructured":"Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99\u2013120.","journal-title":"Journal of Management"},{"key":"13_CR16","doi-asserted-by":"crossref","first-page":"77","DOI":"10.1016\/j.ijhm.2014.05.003","volume":"41","author":"CA Benavides-Velasco","year":"2014","unstructured":"Benavides-Velasco, C. A., Quintana-Garc\u00eda, C., & Marchante-Lara, M. (2014). Total quality management, corporate social responsibility and performance in the hotel industry. International Journal of Hospitality Management, 41, 77\u201387.","journal-title":"International Journal of Hospitality Management"},{"issue":"1","key":"13_CR17","doi-asserted-by":"crossref","first-page":"71","DOI":"10.1080\/1478336042000309875","volume":"16","author":"JC Bou","year":"2005","unstructured":"Bou, J. C., & Beltran, I. (2005). Total quality management, high-commitment human resource strategy and firm performance: An empirical study. Total Quality Management and Business Excellence, 16(1), 71\u201386.","journal-title":"Total Quality Management and Business Excellence"},{"key":"13_CR18","doi-asserted-by":"crossref","DOI":"10.2307\/j.ctt20q1w8f","volume-title":"Social responsibilities of the businessman","author":"HR Bowen","year":"2013","unstructured":"Bowen, H. R., Gond, J., & Bowen, P. G. (2013). Social responsibilities of the businessman. Iowa City: University of Iowa Press."},{"issue":"3","key":"13_CR19","doi-asserted-by":"crossref","first-page":"283","DOI":"10.1080\/09544129100000033","volume":"2","author":"SM Boyer","year":"1991","unstructured":"Boyer, S. M. (1991). Total quality management and new product development. Total Quality Management, 2(3), 283\u2013290.","journal-title":"Total Quality Management"},{"issue":"2","key":"13_CR20","doi-asserted-by":"crossref","first-page":"111","DOI":"10.1007\/s10551-006-9071-z","volume":"69","author":"M Branco","year":"2006","unstructured":"Branco, M., & Rodrigues, L. (2006). Corporate social responsibility and resource-based perspectives. Journal of Business Ethics, 69(2), 111\u2013132.","journal-title":"Journal of Business Ethics"},{"issue":"2","key":"13_CR21","doi-asserted-by":"crossref","first-page":"303","DOI":"10.1080\/10803548.1999.11076423","volume":"5","author":"P Carayon","year":"1999","unstructured":"Carayon, P., Sainfort, F., & Smith, M. J. (1999). Macroergonomics and total quality management: How to improve quality of working life? International Journal of Occupational Safety and Ergonomics, 5(2), 303\u2013334.","journal-title":"International Journal of Occupational Safety and Ergonomics"},{"key":"13_CR22","unstructured":"Carlos, V., Mendes, L., & Louren\u00e7o, L. (2014). The influence of TQM on organizational commitment, organizational citizenship behaviours, and individual performance. Transylvanian Review of Administrative Sciences, Special Issue, 111\u2013130."},{"issue":"4","key":"13_CR23","doi-asserted-by":"crossref","first-page":"497","DOI":"10.5465\/amr.1979.4498296","volume":"4","author":"AB Carroll","year":"1979","unstructured":"Carroll, A. B. (1979). A three-dimensional conceptual model of corporate performance. Academy of Management Review, 4(4), 497\u2013505.","journal-title":"Academy of Management Review"},{"issue":"4","key":"13_CR24","doi-asserted-by":"crossref","first-page":"39","DOI":"10.1016\/0007-6813(91)90005-G","volume":"34","author":"AB Carroll","year":"1991","unstructured":"Carroll, A. B. (1991). The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders. Business Horizons, 34(4), 39\u201348.","journal-title":"Business Horizons"},{"issue":"1","key":"13_CR25","doi-asserted-by":"crossref","first-page":"85","DOI":"10.1111\/j.1468-2370.2009.00275.x","volume":"12","author":"AB Carroll","year":"2010","unstructured":"Carroll, A. B., & Shabana, K. M. (2010). The business case for corporate social responsibility: A review of concepts, research and practice. International Journal of Management Reviews, 12(1), 85\u2013105.","journal-title":"International Journal of Management Reviews"},{"issue":"1","key":"13_CR26","first-page":"43","volume":"25","author":"GN Chandler","year":"2000","unstructured":"Chandler, G. N., & McEvoy, G. M. (2000). Human resource management, TQM, and firm performance in small and medium-size enterprises. Entrepreneurship: Theory and Practice, 25(1), 43\u201357.","journal-title":"Entrepreneurship: Theory and Practice"},{"issue":"7\u20138","key":"13_CR27","doi-asserted-by":"crossref","first-page":"811","DOI":"10.1080\/14783363.2014.895521","volume":"26","author":"S Chaudary","year":"2015","unstructured":"Chaudary, S., Zafar, S., & Salman, M. (2015). Does total quality management still shine? Re-examining the total quality management effect on financial performance. Total Quality Management and Business Excellence, 26(7\u20138), 811\u2013824.","journal-title":"Total Quality Management and Business Excellence"},{"issue":"3","key":"13_CR28","doi-asserted-by":"crossref","first-page":"360","DOI":"10.1108\/TQM-03-2014-0035","volume":"28","author":"A Chiarini","year":"2016","unstructured":"Chiarini, A. (2016). Corporate social responsibility strategies using the TQM: Hoshin kanri as an alternative system to the balanced scorecard. TQM Journal, 28(3), 360\u2013376.","journal-title":"TQM Journal"},{"issue":"2","key":"13_CR29","doi-asserted-by":"crossref","first-page":"209","DOI":"10.1177\/1938965508315371","volume":"50","author":"RA Clark","year":"2009","unstructured":"Clark, R. A., Hartline, M. D., & Jones, K. C. (2009). The effects of leadership style on hotel employees\u2019 commitment to service quality. Cornell Hospitality Quarterly, 50(2), 209\u2013231.","journal-title":"Cornell Hospitality Quarterly"},{"key":"13_CR30","doi-asserted-by":"crossref","first-page":"51","DOI":"10.1016\/S1084-8568(99)80095-9","volume":"4","author":"S Curkovic","year":"1999","unstructured":"Curkovic, S., & Pagell, M. (1999). A critical evaluation of the ability of ISO 9000 to lead to a competitive advantage. Journal of Quality Management, 4, 51\u201367.","journal-title":"Journal of Quality Management"},{"issue":"4\u20135","key":"13_CR31","doi-asserted-by":"crossref","first-page":"S473","DOI":"10.1080\/0954412997424","volume":"10","author":"SMP Dahlgaard","year":"1999","unstructured":"Dahlgaard, S. M. P. (1999). The evolution patterns of quality management: Some reflections on the quality movement. Total Quality Management, 10(4\u20135), S473\u2013S480.","journal-title":"Total Quality Management"},{"issue":"1","key":"13_CR32","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1002\/csr.132","volume":"15","author":"A Dahlsrud","year":"2008","unstructured":"Dahlsrud, A. (2008). How corporate social responsibility is defined: An analysis of 37 definitions. Corporate Social Responsibility and Environmental Management, 15(1), 1\u201313.","journal-title":"Corporate Social Responsibility and Environmental Management"},{"key":"13_CR33","volume-title":"Managing quality","author":"BG Dale","year":"1994","unstructured":"Dale, B. G. (1994). Managing quality. London: Prentice Hall."},{"key":"13_CR34","doi-asserted-by":"crossref","first-page":"87","DOI":"10.1016\/j.jfineco.2013.04.014","volume":"110","author":"X Deng","year":"2013","unstructured":"Deng, X., Kang, J., & Low, B. S. (2013). Corporate social responsibility and stakeholder value maximization: Evidence from mergers. Journal of Financial Economics, 110, 87\u2013109.","journal-title":"Journal of Financial Economics"},{"key":"13_CR35","doi-asserted-by":"crossref","first-page":"216","DOI":"10.1016\/j.exis.2017.01.006","volume":"4","author":"L Dimmler","year":"2017","unstructured":"Dimmler, L. (2017). Linking social determinants of health to corporate social responsibility: Extant criteria for the mining industry. The Extractive Industries and Society, 4, 216. In press, Available online 19 Jan 2017.","journal-title":"The Extractive Industries and Society"},{"key":"13_CR36","doi-asserted-by":"crossref","first-page":"321","DOI":"10.1007\/978-3-658-06794-6_17","volume-title":"New perspectives on corporate social responsibility\u00a0\u2013 locating the missing link","author":"M Drake","year":"2015","unstructured":"Drake, M., & Rhodes, D. (2015). Socially responsible supply chain management for a competitive advantage. In L. O\u2019Riordan, P. Zmuda, & S. Heinemann (Eds.), New perspectives on corporate social responsibility\u00a0\u2013 locating the missing link (pp. 321\u2013340). Essen: FOM-Edition."},{"issue":"2","key":"13_CR37","doi-asserted-by":"crossref","first-page":"319","DOI":"10.1007\/s10551-014-2286-5","volume":"131","author":"S Du","year":"2015","unstructured":"Du, S., Bhattacharya, C. B., & Sen, S. (2015). Corporate social responsibility, multi-faceted job-products, and employee outcomes. Journal of Business Ethics, 131(2), 319\u2013335.","journal-title":"Journal of Business Ethics"},{"issue":"7","key":"13_CR38","doi-asserted-by":"crossref","first-page":"1463","DOI":"10.1108\/BIJ-08-2013-0083","volume":"22","author":"R Dubey","year":"2015","unstructured":"Dubey, R., Singh, T., & Ali, S. S. (2015). The mediating effect of human resource on successful total quality management implementation: An empirical study on SMEs in manufacturing sectors. Benchmarking, 22(7), 1463\u20131480.","journal-title":"Benchmarking"},{"key":"13_CR39","volume-title":"An overview of the EFQM excellence model","author":"EFQM","year":"2012","unstructured":"EFQM. (2012). An overview of the EFQM excellence model. Brussels: European Foundation for Quality Management."},{"key":"13_CR40","volume-title":"Cannibals with forks: The triple bottom line of 21st century business","author":"J Elkington","year":"1997","unstructured":"Elkington, J. (1997). Cannibals with forks: The triple bottom line of 21st century business. Oxford: Capstone Publishing Ltd.."},{"issue":"7\u20138","key":"13_CR41","doi-asserted-by":"crossref","first-page":"932","DOI":"10.1080\/09544120100000018","volume":"12","author":"AB Escrig-Tena","year":"2001","unstructured":"Escrig-Tena, A. B., Bou-Llusar, J. C., & Roca-Puig, V. (2001). Measuring the relationship between total quality management and sustainable competitive advantage: A resource-based view. Total Quality Management, 12(7\u20138), 932\u2013938.","journal-title":"Total Quality Management"},{"issue":"2","key":"13_CR42","doi-asserted-by":"crossref","first-page":"159","DOI":"10.1080\/14783363.2012.647845","volume":"23","author":"AB Escrig-Tena","year":"2012","unstructured":"Escrig-Tena, A. B., Bou-llusar, J. C., Roca-Puig, V., & Beltran-Martin, I. (2012). Does quality management drive labor flexibility. Total Quality Management and Business Excellence, 23(2), 159\u2013176.","journal-title":"Total Quality Management and Business Excellence"},{"key":"13_CR43","doi-asserted-by":"crossref","first-page":"150","DOI":"10.1108\/09544780510583227","volume":"17","author":"O Fisscher","year":"2005","unstructured":"Fisscher, O., & Nijhof, A. (2005). Implications of business ethics for quality management. The TQM Magazine, 17, 150\u2013160.","journal-title":"The TQM Magazine"},{"key":"13_CR44","doi-asserted-by":"crossref","first-page":"659","DOI":"10.1111\/j.1540-5915.1995.tb01445.x","volume":"26","author":"BB Flynn","year":"1995","unstructured":"Flynn, B. B., Schroeder, R. G., & Sakakibara, S. (1995). The impact of quality management practices on performance and competitive advantage. Decision Sciences, 26, 659\u2013691.","journal-title":"Decision Sciences"},{"issue":"8","key":"13_CR45","doi-asserted-by":"crossref","first-page":"799","DOI":"10.1080\/14783363.2010.487660","volume":"21","author":"J Foote","year":"2010","unstructured":"Foote, J., Gaffney, N., & Evans, J. R. (2010). Corporate social responsibility: Implications for performance excellence. Total Quality Management and Business Excellence, 21(8), 799\u2013812.","journal-title":"Total Quality Management and Business Excellence"},{"issue":"3","key":"13_CR46","doi-asserted-by":"crossref","first-page":"303","DOI":"10.1080\/14783360500451358","volume":"17","author":"MMF Fuentes","year":"2006","unstructured":"Fuentes, M. M. F., Montes, F. J. L., & Fern\u00e1ndez, L. M. (2006). Total quality management, strategic orientation and organizational performance: The case of Spanish companies. Total Quality Management and Business Excellence, 17(3), 303\u2013323.","journal-title":"Total Quality Management and Business Excellence"},{"key":"13_CR47","unstructured":"Fust, S.F., & Walker, L.L. (2007). Corporate sustainability initiatives: The next tqm?\u00a0\u2013 understanding emerging corporate sustainability practices through the lens of total quality management. White paper available via Korn\/Ferry International. http:\/\/www.kornferry.com\/institute\/download\/download\/id\/16762\/aid\/207 . Accessed 20 Jan 2017."},{"key":"13_CR48","doi-asserted-by":"crossref","first-page":"919","DOI":"10.1016\/j.technovation.2004.02.008","volume":"25","author":"J Galbreath","year":"2005","unstructured":"Galbreath, J. (2005). Which resources matter the most to firm success? An exploratory study of resource based theory. Technovation, 25, 919\u2013981.","journal-title":"Technovation"},{"issue":"6","key":"13_CR49","first-page":"101","volume":"65","author":"D Garvin","year":"1987","unstructured":"Garvin, D. (1987). Competing on the eight dimensions of quality. Harvard Business Review, 65(6), 101\u2013109.","journal-title":"Harvard Business Review"},{"issue":"1","key":"13_CR50","first-page":"115","volume":"14","author":"D Gechevski","year":"2016","unstructured":"Gechevski, D., Mitrevska, M., & Chaloska, J. (2016). Corporate social responsibility based on EFQM framework. Annals of Faculty Engineering Hunedoara\u00a0\u2013 International Journal of Engineering, 14(1), 115\u2013120.","journal-title":"Annals of Faculty Engineering Hunedoara\u00a0\u2013 International Journal of Engineering"},{"issue":"2\u20133","key":"13_CR51","doi-asserted-by":"crossref","first-page":"237","DOI":"10.1504\/IJBPM.2003.003251","volume":"5","author":"E Gentili","year":"2003","unstructured":"Gentili, E., Stainer, L., & Stainer, A. (2003). Ethical dimensions of total quality management. International Journal of Business Performance Management, 5(2\u20133), 237\u2013244.","journal-title":"International Journal of Business Performance Management"},{"issue":"1","key":"13_CR52","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1111\/j.1467-8594.2008.00311.x","volume":"113","author":"A Geva","year":"2008","unstructured":"Geva, A. (2008). Three models of corporate social responsibility: Interrelationships between theory, research, and practice. Business and Society Review, 113(1), 1\u201341.","journal-title":"Business and Society Review"},{"issue":"3","key":"13_CR53","first-page":"46","volume":"1","author":"D Gharakhani","year":"2013","unstructured":"Gharakhani, D., Rahmati, H., Farrokhi, M., & Farahmandian, A. (2013). Total quality management and organizational performance. American Journal of Industrial Engineering, 1(3), 46\u201350.","journal-title":"American Journal of Industrial Engineering"},{"issue":"1","key":"13_CR54","doi-asserted-by":"crossref","first-page":"83","DOI":"10.1016\/0305-0483(95)00055-0","volume":"24","author":"A Ghobadian","year":"1996","unstructured":"Ghobadian, A., & Gallear, D. (1996). Total quality management in SMEs. OMEGA: International Journal of Management Science, 24(1), 83\u2013106.","journal-title":"OMEGA: International Journal of Management Science"},{"issue":"4","key":"13_CR55","doi-asserted-by":"crossref","first-page":"343","DOI":"10.1016\/S0305-0483(01)00030-5","volume":"29","author":"A Ghobadian","year":"2001","unstructured":"Ghobadian, A., & Gallear, D. (2001). TQM implementation: An empirical examination and proposed generic model. Omega, 29(4), 343\u2013359.","journal-title":"Omega"},{"issue":"5","key":"13_CR56","doi-asserted-by":"crossref","first-page":"836","DOI":"10.1016\/j.ibusrev.2015.03.002","volume":"24","author":"MR Gonz\u00e1lez-Rodr\u00edguez","year":"2015","unstructured":"Gonz\u00e1lez-Rodr\u00edguez, M. R., D\u00edaz-Fern\u00e1ndez, M. C., & Simonetti, B. (2015). The social, economic and environmental dimensions of corporate social responsibility: The role played by consumers and potential entrepreneurs. International Business Review, 24(5), 836\u2013848.","journal-title":"International Business Review"},{"key":"13_CR57","doi-asserted-by":"crossref","first-page":"111","DOI":"10.9774\/GLEAF.4700.2006.su.00012","volume":"22","author":"J Graafland","year":"2006","unstructured":"Graafland, J., & Van De Ven, B. (2006). Strategic and moral motivation for corporate social responsibility. Journal of Corporate Citizenship, 22, 111\u2013123.","journal-title":"Journal of Corporate Citizenship"},{"issue":"3","key":"13_CR58","doi-asserted-by":"crossref","first-page":"114","DOI":"10.2307\/41166664","volume":"33","author":"RM Grant","year":"1991","unstructured":"Grant, R. M. (1991). The resource-based theory of competitive advantage: Implications for strategy formulation. California Management Review, 33(3), 114\u2013135.","journal-title":"California Management Review"},{"key":"13_CR59","unstructured":"Hansson, J. (2003). Total quality management\u00a0\u2013 Aspects of implementation and performance: Investigations with a focus on small organisations. Doctoral Thesis no. 6, Lulea University of Technology, Department of Business administration and Social Science, Division of Quality & Environmental Management."},{"issue":"4","key":"13_CR60","doi-asserted-by":"crossref","first-page":"986","DOI":"10.5465\/amr.1995.9512280033","volume":"20","author":"S Hart","year":"1995","unstructured":"Hart, S. (1995). A natural-resource-based view of the firm. Academy of Management Review, 20(4), 986\u20131014.","journal-title":"Academy of Management Review"},{"issue":"4","key":"13_CR61","doi-asserted-by":"crossref","first-page":"286","DOI":"10.1108\/09544780310486191","volume":"15","author":"M Hasan","year":"2003","unstructured":"Hasan, M., & Kerr, R. M. (2003). The relationship between total quality management practices and organisational performance in service organisations. The TQM Magazine, 15(4), 286\u2013291.","journal-title":"The TQM Magazine"},{"key":"13_CR62","doi-asserted-by":"crossref","unstructured":"Hasan, I., Kobeissi, N., Liu, L., & Wang, H. (2016). Corporate social responsibility and firm financial performance: The mediating role of productivity. Journal of Business Ethics, In press. Available online 9 Feb 2016.","DOI":"10.2139\/ssrn.2768097"},{"issue":"4","key":"13_CR63","doi-asserted-by":"crossref","first-page":"238","DOI":"10.1108\/09544780010325822","volume":"12","author":"U Hellsten","year":"2000","unstructured":"Hellsten, U., & Klefsjo, B. (2000). TQM as a management system consisting of values, techniques and tools. The TQM Magazine, 12(4), 238\u2013244.","journal-title":"The TQM Magazine"},{"key":"13_CR64","first-page":"1","volume-title":"Advances in the management of organizational quality","author":"KB Hendricks","year":"1997","unstructured":"Hendricks, K. B., & Singhal, V. R. (1997). The long-term stock price performance of quality award winners. In D. B. Fedor & S. Ghosh (Eds.), Advances in the management of organizational quality (pp. 1\u201337). Greenwich: JAI Press."},{"issue":"3","key":"13_CR65","doi-asserted-by":"crossref","first-page":"269","DOI":"10.1016\/S0272-6963(00)00049-8","volume":"19","author":"KB Hendricks","year":"2001","unstructured":"Hendricks, K. B., & Singhal, V. R. (2001). Firm characteristics, total quality management, and financial performance. Journal of Operations Management, 19(3), 269\u2013285.","journal-title":"Journal of Operations Management"},{"key":"13_CR66","unstructured":"Honarpour, A., Jusoh, A., & Md Nor, K. (2017). Total quality management, knowledge management, and innovation: An empirical study in R&D units. Total Quality Management and Business Excellence, In press. Available online 12 Jan 2017."},{"key":"13_CR67","doi-asserted-by":"crossref","unstructured":"Hoonakker, P., McEniry, M., Carayon, P., Korunka, C., & Sainfort, F. (2000). Total quality management and teamwork in the public sector: The Wisconsin department of revenue study. In Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, \u2018Ergonomics for the New Millennium\u2019, Human Factors and Ergonomics Society, San Diego, California, USA, 30 Jul\u20134 Aug 2000, pp. 257\u2013260.","DOI":"10.1177\/154193120004401034"},{"key":"13_CR68","volume-title":"Small business total quality","author":"N Huxtable","year":"1995","unstructured":"Huxtable, N. (1995). Small business total quality. London: Chapman & Hall."},{"issue":"5","key":"13_CR69","doi-asserted-by":"crossref","first-page":"632","DOI":"10.1108\/14637150610691046","volume":"12","author":"R Isaksson","year":"2006","unstructured":"Isaksson, R. (2006). Total quality management for sustainable development: Process based system models. Business Process Management Journal, 12(5), 632\u2013645.","journal-title":"Business Process Management Journal"},{"issue":"2","key":"13_CR70","doi-asserted-by":"crossref","first-page":"307","DOI":"10.1108\/SRJ-04-2015-0053","volume":"12","author":"T Islam","year":"2016","unstructured":"Islam, T., Ahmed, I., Ali, G., & Sadiq, T. (2016). Behavioral and psychological consequences of corporate social responsibility: Need of the time. Social Responsibility Journal, 12(2), 307\u2013320.","journal-title":"Social Responsibility Journal"},{"issue":"2","key":"13_CR71","doi-asserted-by":"crossref","first-page":"283","DOI":"10.1111\/poms.12000","volume":"22","author":"A Iyer","year":"2013","unstructured":"Iyer, A., Saranga, H., & Seshadri, S. (2013). Effect of quality management systems and total quality management on productivity before and after: Empirical evidence from the Indian auto component industry. Production and Operations Management, 22(2), 283\u2013301.","journal-title":"Production and Operations Management"},{"issue":"9\u201310","key":"13_CR72","doi-asserted-by":"crossref","first-page":"958","DOI":"10.1080\/14783363.2015.1068588","volume":"26","author":"C Jaca","year":"2015","unstructured":"Jaca, C., & Psomas, E. (2015). Total quality management practices and performance outcomes in Spanish service companies. Total Quality Management and Business Excellence, 26(9\u201310), 958\u2013970.","journal-title":"Total Quality Management and Business Excellence"},{"issue":"1","key":"13_CR73","doi-asserted-by":"crossref","first-page":"41","DOI":"10.1108\/EUM0000000000902","volume":"13","author":"G James","year":"1992","unstructured":"James, G. (1992). Quality of working life and total quality management. International Journal of Manpower, 13(1), 41\u201358.","journal-title":"International Journal of Manpower"},{"issue":"6","key":"13_CR74","doi-asserted-by":"crossref","first-page":"1337","DOI":"10.1080\/002075499191283","volume":"37","author":"IN Joseph","year":"1999","unstructured":"Joseph, I. N., Rajendran, C., Kamalanabhan, T. J., & Anantharaman, R. N. (1999). Organizational factors and total quality management\u00a0\u2013 An empirical study. International Journal of Production Research, 37(6), 1337\u20131352.","journal-title":"International Journal of Production Research"},{"key":"13_CR75","first-page":"157","volume":"5","author":"N Kamatra","year":"2015","unstructured":"Kamatra, N., & Kartikaningdyah, E. (2015). Effect corporate social responsibility on financial performance. International Journal of Economics and Financial Issues, 5, 157\u2013164.","journal-title":"International Journal of Economics and Financial Issues"},{"issue":"6","key":"13_CR76","doi-asserted-by":"crossref","first-page":"3311","DOI":"10.1007\/s11135-013-9958-6","volume":"48","author":"H Kang","year":"2014","unstructured":"Kang, H., & Liu, S. (2014). Corporate social responsibility and corporate performance: A quantile regression approach. Quality and Quantity, 48(6), 3311\u20133325.","journal-title":"Quality and Quantity"},{"issue":"1","key":"13_CR77","doi-asserted-by":"crossref","first-page":"30","DOI":"10.1108\/09544780610637677","volume":"18","author":"N Karia","year":"2006","unstructured":"Karia, N., & Asaari, M. H. A. H. (2006). The effects of total quality management practices on employees\u2019 work-related attitudes. The TQM Magazine, 18(1), 30\u201343.","journal-title":"The TQM Magazine"},{"key":"13_CR78","doi-asserted-by":"crossref","first-page":"26","DOI":"10.1016\/j.ijhm.2016.10.011","volume":"61","author":"HL Kim","year":"2017","unstructured":"Kim, H. L., Rhou, Y., Uysal, M., & Kwon, N. (2017). An examination of the links between corporate social responsibility (CSR) and its internal consequences. International Journal of Hospitality Management, 61, 26\u201334.","journal-title":"International Journal of Hospitality Management"},{"issue":"2","key":"13_CR79","doi-asserted-by":"crossref","first-page":"421","DOI":"10.1111\/j.1467-629X.2011.00402.x","volume":"52","author":"R Kober","year":"2012","unstructured":"Kober, R., Subraamanniam, T., & Watson, J. (2012). The impact of total quality management adoption on small and medium enterprises\u2019 financial performance. Accounting and Finance, 52(2), 421\u2013438.","journal-title":"Accounting and Finance"},{"issue":"4","key":"13_CR80","doi-asserted-by":"crossref","first-page":"285","DOI":"10.1023\/A:1010767001610","volume":"31","author":"P Kok","year":"2001","unstructured":"Kok, P., Van Der Wiele, T., McKenna, R., & Brown, A. (2001). A corporate social responsibility audit within a quality management framework. Journal of Business Ethics, 31(4), 285\u2013297.","journal-title":"Journal of Business Ethics"},{"issue":"4","key":"13_CR81","doi-asserted-by":"crossref","first-page":"470","DOI":"10.1080\/10496491.2014.930284","volume":"20","author":"M Komodromos","year":"2014","unstructured":"Komodromos, M., & Melanthiou, Y. (2014). Corporate reputation through strategic corporate social responsibility: Insights from service industry companies. Journal of Promotion Management, 20(4), 470\u2013480.","journal-title":"Journal of Promotion Management"},{"issue":"3","key":"13_CR82","doi-asserted-by":"crossref","first-page":"289","DOI":"10.1016\/j.ijpe.2003.06.003","volume":"96","author":"HL Lee","year":"2005","unstructured":"Lee, H. L., & Whang, S. (2005). Higher supply chain security with lower cost: Lessons from total quality management. International Journal of Production Economics, 96(3), 289\u2013300.","journal-title":"International Journal of Production Economics"},{"issue":"4","key":"13_CR83","doi-asserted-by":"crossref","first-page":"395","DOI":"10.1108\/cg.2010.26810daa.001","volume":"10","author":"G Lenssen","year":"2010","unstructured":"Lenssen, G., Bevan, D., Fontrodona, J., Minoja, M., Zollo, M., & Coda, V. (2010). Stakeholder cohesion, innovation, and competitive advantage. Corporate Governance: The International Journal of Business in Society, 10(4), 395\u2013405.","journal-title":"Corporate Governance: The International Journal of Business in Society"},{"issue":"4","key":"13_CR84","doi-asserted-by":"crossref","first-page":"413","DOI":"10.1504\/IJBPM.2016.079274","volume":"17","author":"AM L\u00f3pez-Fern\u00e1ndez","year":"2016","unstructured":"L\u00f3pez-Fern\u00e1ndez, A. M., & Rajagopal, R. (2016). Analysis of stakeholder value derivation through corporate social responsibility for business growth and society\u2019s collateral benefits. International Journal of Business Performance Management, 17(4), 413\u2013427.","journal-title":"International Journal of Business Performance Management"},{"issue":"19","key":"13_CR85","doi-asserted-by":"crossref","first-page":"5683","DOI":"10.1080\/00207543.2013.776186","volume":"51","author":"WM Lu","year":"2013","unstructured":"Lu, W. M., Wang, W. K., & Lee, H. L. (2013). The relationship between corporate social responsibility and corporate performance: Evidence from the US semiconductor industry. International Journal of Production Research, 51(19), 5683\u20135695.","journal-title":"International Journal of Production Research"},{"issue":"4","key":"13_CR86","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1509\/jmkg.70.4.1","volume":"70","author":"X Luo","year":"2006","unstructured":"Luo, X., & Bhattacharya, C. B. (2006). Corporate social responsibility, customer satisfaction, and market value. Journal of Marketing, 70(4), 1\u201318.","journal-title":"Journal of Marketing"},{"issue":"1","key":"13_CR87","doi-asserted-by":"crossref","first-page":"20","DOI":"10.1590\/S0034-759020160103","volume":"56","author":"C Madorran","year":"2016","unstructured":"Madorran, C., & Garcia, T. (2016). Corporate social responsibility and financial performance: The Spanish case. RAE Revista de Administracao de Empresas, 56(1), 20\u201328.","journal-title":"RAE Revista de Administracao de Empresas"},{"issue":"4","key":"13_CR88","doi-asserted-by":"crossref","first-page":"36","DOI":"10.1108\/14720700310497104","volume":"3","author":"R McAdam","year":"2003","unstructured":"McAdam, R., & Leonard, D. (2003). Corporate social responsibility in a total quality management context: Opportunities for sustainable growth. Corporate Governance: The International Journal of Business in Society, 3(4), 36\u201345.","journal-title":"Corporate Governance: The International Journal of Business in Society"},{"issue":"5","key":"13_CR89","doi-asserted-by":"crossref","first-page":"603","DOI":"10.1002\/(SICI)1097-0266(200005)21:5<603::AID-SMJ101>3.0.CO;2-3","volume":"21","author":"A McWilliams","year":"2000","unstructured":"McWilliams, A., & Siegel, D. (2000). Corporate social responsibility and financial performance: Correlation or misspecification? Strategic Management Journal, 21(5), 603\u2013609.","journal-title":"Strategic Management Journal"},{"key":"13_CR90","doi-asserted-by":"crossref","first-page":"707","DOI":"10.1111\/1467-6486.00308","volume":"39","author":"A McWilliams","year":"2002","unstructured":"McWilliams, A., Van Fleet, D. D., & Cory, K. (2002). Raising rivals\u2019 costs through political strategy: An extension of the resource-based theory. Journal of Management Studies, 39, 707\u2013723.","journal-title":"Journal of Management Studies"},{"issue":"1","key":"13_CR91","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1111\/j.1467-6486.2006.00580.x","volume":"43","author":"A McWilliams","year":"2006","unstructured":"McWilliams, A., Siegel, D., & Wright, P. M. (2006). Corporate social responsibility: Strategic implications. Journal of Management Studies, 43(1), 1\u201318.","journal-title":"Journal of Management Studies"},{"key":"13_CR92","doi-asserted-by":"crossref","first-page":"689","DOI":"10.1016\/j.jclepro.2016.06.116","volume":"135","author":"G Mehralian","year":"2016","unstructured":"Mehralian, G., Nazari, J. A., Zarei, L., & Rasekh, H. R. (2016). The effects of corporate social responsibility on organizational performance in the Iranian pharmaceutical industry: The mediating role of TQM. Journal of Cleaner Production, 135, 689\u2013698.","journal-title":"Journal of Cleaner Production"},{"issue":"106","key":"13_CR93","first-page":"262","volume":"4","author":"L Mendes","year":"2010","unstructured":"Mendes, L. (2010). Motivations behind ISO 9000, early implementation problems and perceived benefits in manufacturing SME: A Portuguese case study. Actual Problems of Economics, 4(106), 262\u2013283.","journal-title":"Actual Problems of Economics"},{"key":"13_CR94","unstructured":"Mendes, L., & Jesus, J. (2017). Influence of total quality-based human issues on organisational commitment. Total Quality Management and Business Excellence, In press. Available online 9 May 2016."},{"issue":"4","key":"13_CR95","doi-asserted-by":"crossref","first-page":"533","DOI":"10.1007\/s10551-009-0280-0","volume":"94","author":"I Mijatovic","year":"2010","unstructured":"Mijatovic, I., & Stokic, D. (2010). The influence of internal and external codes on CSR practice: The case of companies operating in Serbia. Journal of Business Ethics, 94(4), 533\u2013552.","journal-title":"Journal of Business Ethics"},{"issue":"2","key":"13_CR96","doi-asserted-by":"crossref","first-page":"149","DOI":"10.1016\/S1084-8568(96)90011-5","volume":"1","author":"WJ Miller","year":"1996","unstructured":"Miller, W. J. (1996). A working definition for Total Quality Management (TQM) researchers. Journal of Quality Management, 1(2), 149\u2013159.","journal-title":"Journal of Quality Management"},{"issue":"3","key":"13_CR97","first-page":"453","volume":"7","author":"I Milosan","year":"2014","unstructured":"Milosan, I. (2014). Studies about the total quality management concept. Acta Technica Corvininesis\u00a0\u2013 Bulletin of Engineering, 7(3), 453\u2013445.","journal-title":"Acta Technica Corvininesis\u00a0\u2013 Bulletin of Engineering"},{"issue":"4","key":"13_CR98","doi-asserted-by":"crossref","first-page":"353","DOI":"10.1108\/JQME-10-2015-0048","volume":"22","author":"S Modgil","year":"2016","unstructured":"Modgil, S., & Sharma, S. (2016). Total productive maintenance, total quality management and operational performance an empirical study of Indian pharmaceutical industry. Journal of Quality in Maintenance Engineering, 22(4), 353\u2013377.","journal-title":"Journal of Quality in Maintenance Engineering"},{"key":"13_CR99","doi-asserted-by":"crossref","first-page":"41","DOI":"10.1016\/j.tourman.2015.01.008","volume":"50","author":"JF Molina-Azor\u00edn","year":"2015","unstructured":"Molina-Azor\u00edn, J. F., Tar\u00ed, J. J., Pereira-Moliner, J., L\u00f3pez-Gamero, M. D., & Pertusa-Ortega, E. M. (2015). The effects of quality and environmental management on competitive advantage: A mixed methods study in the hotel industry. Tourism Management, 50, 41\u201354.","journal-title":"Tourism Management"},{"issue":"13","key":"13_CR100","doi-asserted-by":"crossref","first-page":"1393","DOI":"10.1080\/09585192.2015.1072103","volume":"27","author":"L Mory","year":"2016","unstructured":"Mory, L., Wirtz, B. W., & G\u00f6ttel, V. (2016). Factors of internal corporate social responsibility and the effect on organizational commitment. International Journal of Human Resource Management, 27(13), 1393\u20131425.","journal-title":"International Journal of Human Resource Management"},{"key":"13_CR101","volume-title":"Malcolm excellence framework","author":"NIST","year":"2015","unstructured":"NIST. (2015). Malcolm excellence framework. Gaithersburg: United States Department of Commerce."},{"key":"13_CR102","doi-asserted-by":"crossref","first-page":"400","DOI":"10.1016\/j.econmod.2015.09.019","volume":"52","author":"J Nollet","year":"2016","unstructured":"Nollet, J., Filis, G., & Mitrokostas, E. (2016). Corporate social responsibility and financial performance: A non-linear and disaggregated approach. Economic Modelling, 52, 400\u2013407.","journal-title":"Economic Modelling"},{"issue":"2","key":"13_CR103","doi-asserted-by":"crossref","first-page":"243","DOI":"10.5840\/beq200414211","volume":"14","author":"W Norman","year":"2004","unstructured":"Norman, W., & MacDonald, C. (2004). Getting to the bottom of triple bottom line. Business Ethics Quarterly, 14(2), 243\u2013262.","journal-title":"Business Ethics Quarterly"},{"key":"13_CR104","unstructured":"Nov\u00e1kov\u00e1, R., \u010eurkov\u00e1, K., Ovsen\u00e1k, V. (2014). Indicators of social responsibility in the wood processing industry in terms of quality management. In: Proceedings of the 7th International Scientific Conference on Position and Role of the Forest Based Sector in the Green Economy, Zvolen (SLOVAKIA), 21\u201323 May 2014."},{"key":"13_CR105","volume-title":"Total quality management","author":"JS Oakland","year":"1989","unstructured":"Oakland, J. S. (1989). Total quality management. Oxford: Butterworth-Heinemann."},{"issue":"5","key":"13_CR106","doi-asserted-by":"crossref","first-page":"517","DOI":"10.1080\/14783363.2011.579407","volume":"22","author":"J Oakland","year":"2011","unstructured":"Oakland, J. (2011). Leadership and policy deployment: The backbone of TQM. Total Quality Management and Business Excellence, 22(5), 517\u2013534.","journal-title":"Total Quality Management and Business Excellence"},{"key":"13_CR107","doi-asserted-by":"crossref","first-page":"S85","DOI":"10.1080\/1540496X.2015.1039903","volume":"51","author":"W Oh","year":"2015","unstructured":"Oh, W., & Park, S. (2015). The relationship between corporate social responsibility and corporate financial performance in Korea. Emerging Markets Finance and Trade, 51, S85\u2013S94.","journal-title":"Emerging Markets Finance and Trade"},{"issue":"10","key":"13_CR108","first-page":"63","volume":"32","author":"BW Oppenheim","year":"1999","unstructured":"Oppenheim, B. W., & Przasnyski, Z. H. (1999). Total quality requires serious training. Quality Progress, 32(10), 63\u201373.","journal-title":"Quality Progress"},{"key":"13_CR109","doi-asserted-by":"crossref","first-page":"4964","DOI":"10.1016\/j.jbusres.2016.04.060","volume":"69","author":"D Palihawadana","year":"2016","unstructured":"Palihawadana, D., Oghazi, P., & Liu, Y. (2016). Effects of ethical ideologies and perceptions of CSR on consumer behaviour. Journal of Business Research, 69, 4964\u20134969.","journal-title":"Journal of Business Research"},{"issue":"8","key":"13_CR110","doi-asserted-by":"crossref","first-page":"2781","DOI":"10.1016\/j.jbusres.2015.11.014","volume":"69","author":"NG Panagopoulos","year":"2016","unstructured":"Panagopoulos, N. G., Rapp, A. A., & Vlachos, P. A. (2016). I think they think we are good citizens: Meta-perceptions as antecedents of employees\u2019 reactions to corporate social responsibility. Journal of Business Research, 69(8), 2781\u20132790.","journal-title":"Journal of Business Research"},{"issue":"3","key":"13_CR111","doi-asserted-by":"crossref","first-page":"308","DOI":"10.1504\/IJPQM.2016.074863","volume":"17","author":"L Para-Gonz\u00e1lez","year":"2016","unstructured":"Para-Gonz\u00e1lez, L., Jim\u00e9nez-Jim\u00e9nez, D., & Mart\u00ednez-Lorente, \u00c1. R. (2016). Do total quality management and the European Foundation for Quality Management model encourage a quality-oriented human resource management system? International Journal of Productivity and Quality Management, 17(3), 308\u2013327.","journal-title":"International Journal of Productivity and Quality Management"},{"issue":"2","key":"13_CR112","doi-asserted-by":"crossref","first-page":"447","DOI":"10.1016\/j.ijpe.2011.11.033","volume":"139","author":"MM Parast","year":"2012","unstructured":"Parast, M. M., & Adams, S. G. (2012). Corporate social responsibility, benchmarking, and organizational performance in the petroleum industry: A quality management perspective. International Journal of Production Economics, 139(2), 447\u2013458.","journal-title":"International Journal of Production Economics"},{"issue":"1","key":"13_CR113","doi-asserted-by":"crossref","first-page":"250","DOI":"10.1016\/j.jretconser.2014.08.006","volume":"22","author":"HG Parsa","year":"2015","unstructured":"Parsa, H. G., Lord, K. R., Putrevu, S., & Kreeger, J. (2015). Corporate social and environmental responsibility in services: Will consumers pay for it? Journal of Retailing and Consumer Services, 22(1), 250\u2013260.","journal-title":"Journal of Retailing and Consumer Services"},{"key":"13_CR114","volume-title":"The theory of the growth of the firm","author":"ET Penrose","year":"1959","unstructured":"Penrose, E. T. (1959). The theory of the growth of the firm. New York: Oxford University Press."},{"issue":"5","key":"13_CR115","doi-asserted-by":"crossref","first-page":"1191","DOI":"10.1080\/09585190902850372","volume":"20","author":"J Perdomo-Ortiz","year":"2009","unstructured":"Perdomo-Ortiz, J., Gonz\u00e1lez-Benito, J., & Galende, J. (2009). An analysis of the relationship between total quality management-based human resource management practices and innovation. International Journal of Human Resource Management, 20(5), 1191\u20131218.","journal-title":"International Journal of Human Resource Management"},{"issue":"1","key":"13_CR116","doi-asserted-by":"crossref","first-page":"15","DOI":"10.1108\/JSM-10-2013-0272","volume":"29","author":"A P\u00e9rez","year":"2015","unstructured":"P\u00e9rez, A., & del Bosque, I. R. (2015). Corporate social responsibility and customer loyalty: Exploring the role of identification, satisfaction and type of company. Journal of Services Marketing, 29(1), 15\u201324.","journal-title":"Journal of Services Marketing"},{"issue":"3","key":"13_CR117","doi-asserted-by":"crossref","first-page":"179","DOI":"10.1002\/smj.4250140303","volume":"14","author":"M Peteraf","year":"1993","unstructured":"Peteraf, M. (1993). The cornerstones of competitive advantage: A resource-based view. Strategic Management Journal, 14(3), 179\u2013191.","journal-title":"Strategic Management Journal"},{"key":"13_CR118","doi-asserted-by":"crossref","first-page":"85","DOI":"10.1080\/10803548.2000.11105110","volume":"6","author":"D Podg\u00f3rski","year":"2000","unstructured":"Podg\u00f3rski, D. (2000). Occupational health and safety management in polish enterprises implementing total quality management systems. International Journal of Occupational Safety and Ergonomics, 6, 85\u2013101.","journal-title":"International Journal of Occupational Safety and Ergonomics"},{"key":"13_CR119","unstructured":"Poureh, S.A. (2015). A corporate social responsibility review within a total quality management framework. Bachelor of Science Thesis in Industrial Engineering and Management, University of G\u00e4vle, Faculty of engineering and sustainable development, Department of Industrial Development, IT and Land Management (Sweeden)."},{"key":"13_CR120","doi-asserted-by":"crossref","first-page":"15","DOI":"10.1002\/smj.4250160105","volume":"16","author":"TC Powell","year":"1995","unstructured":"Powell, T. C. (1995). Total quality management as competitive advantage: A review and empirical study. Strategic Management Journal, 16, 15\u201337.","journal-title":"Strategic Management Journal"},{"issue":"1","key":"13_CR121","doi-asserted-by":"crossref","first-page":"35","DOI":"10.1016\/j.ejor.2004.03.033","volume":"168","author":"DI Prajogo","year":"2006","unstructured":"Prajogo, D. I., & Sohal, A. S. (2006). The relationship between organization strategy, total quality management (TQM), and organization performance: The mediating role of TQM. European Journal of Operational Research, 168(1), 35\u201350.","journal-title":"European Journal of Operational Research"},{"issue":"7","key":"13_CR122","doi-asserted-by":"crossref","first-page":"668","DOI":"10.1108\/17410401011075657","volume":"59","author":"EL Psomas","year":"2010","unstructured":"Psomas, E. L., & Fotopoulos, C. V. (2010). Total quality management practices and results in food companies. International Journal of Productivity and Performance Management, 59(7), 668\u2013687.","journal-title":"International Journal of Productivity and Performance Management"},{"issue":"2","key":"13_CR123","doi-asserted-by":"crossref","first-page":"201","DOI":"10.1080\/09544120120011424","volume":"12","author":"S Rahman","year":"2001","unstructured":"Rahman, S. (2001). Total quality management practices and business outcome: Evidence from small and medium enterprises in western Australia. Total Quality Management, 12(2), 201\u2013210.","journal-title":"Total Quality Management"},{"key":"13_CR124","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1016\/S1084-8568(00)00010-9","volume":"5","author":"R Reed","year":"2000","unstructured":"Reed, R., Lemak, D. J., & Mero, N. P. (2000). Total quality management and sustainable competitive advantage. Journal of Quality Management, 5, 5\u201326.","journal-title":"Journal of Quality Management"},{"issue":"4","key":"13_CR125","doi-asserted-by":"crossref","first-page":"895","DOI":"10.1111\/peps.12030","volume":"66","author":"DE Rupp","year":"2013","unstructured":"Rupp, D. E., Shao, R., Thornton, M. A., & Skarlicki, D. P. (2013). Applicants\u2019 and employees\u2019 reactions to corporate social responsibility: The moderating effects of first-party justice perceptions and moral identity. Personnel Psychology, 66(4), 895\u2013933.","journal-title":"Personnel Psychology"},{"issue":"3","key":"13_CR126","doi-asserted-by":"crossref","first-page":"534","DOI":"10.2307\/257052","volume":"40","author":"MV Russo","year":"1997","unstructured":"Russo, M. V., & Fouts, P. A. (1997). A resource-based perspective on corporate environmental performance and profitability. Academy of Management Journal, 40(3), 534\u2013559.","journal-title":"Academy of Management Journal"},{"issue":"1","key":"13_CR127","doi-asserted-by":"crossref","first-page":"13","DOI":"10.1016\/j.ijpe.2010.02.013","volume":"127","author":"E Sadikoglu","year":"2010","unstructured":"Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International Journal of Production Economics, 127(1), 13\u201326.","journal-title":"International Journal of Production Economics"},{"issue":"2","key":"13_CR128","doi-asserted-by":"crossref","first-page":"341","DOI":"10.1016\/j.jbusres.2014.06.024","volume":"68","author":"SP Saeidi","year":"2015","unstructured":"Saeidi, S. P., Sofian, S., Saeidi, P., Saeidi, S. P., & Saaeidi, S. A. (2015). How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction. Journal of Business Research, 68(2), 341\u2013350.","journal-title":"Journal of Business Research"},{"issue":"2","key":"13_CR129","doi-asserted-by":"crossref","first-page":"173","DOI":"10.1108\/IJCoMA-03-2013-0027","volume":"25","author":"L Salhieh","year":"2015","unstructured":"Salhieh, L., & Abu-Doleh, J. (2015). The relationship between total quality management practices and their effects on bank\u2019s technical efficiency. International Journal of Commerce and Management, 25(2), 173\u2013182.","journal-title":"International Journal of Commerce and Management"},{"issue":"4","key":"13_CR130","doi-asserted-by":"crossref","first-page":"393","DOI":"10.1016\/S0272-6963(98)00046-1","volume":"17","author":"D Samson","year":"1999","unstructured":"Samson, D., & Terziovski, M. (1999). Relationship between total quality management practices and operational performance. Journal of Operations Management, 17(4), 393\u2013409.","journal-title":"Journal of Operations Management"},{"issue":"8","key":"13_CR131","doi-asserted-by":"crossref","first-page":"729","DOI":"10.1002\/(SICI)1097-0266(199808)19:8<729::AID-SMJ967>3.0.CO;2-4","volume":"19","author":"S Sharma","year":"1998","unstructured":"Sharma, S., & Vredenburg, H. (1998). Proactive corporate environmental strategy and the development of competitively valuable organizational capabilities. Strategic Management Journal, 19(8), 729\u2013753.","journal-title":"Strategic Management Journal"},{"key":"13_CR132","volume-title":"A new American TQM. Four practical revolutions in management","author":"S Shiba","year":"1993","unstructured":"Shiba, S., Graham, A., & Walden, D. (1993). A new American TQM. Four practical revolutions in management. Portland: Productivity Press, Centre for Quality Management."},{"key":"13_CR133","doi-asserted-by":"crossref","first-page":"212","DOI":"10.1016\/j.jclepro.2016.02.030","volume":"122","author":"L Shnayder","year":"2016","unstructured":"Shnayder, L., van Rijnsoever, F. J., & Hekkert, M. P. (2016). Motivations for corporate social responsibility in the packaged food industry: An institutional and stakeholder management perspective. Journal of Cleaner Production, 122, 212\u2013227.","journal-title":"Journal of Cleaner Production"},{"issue":"1","key":"13_CR134","doi-asserted-by":"crossref","first-page":"13","DOI":"10.1080\/09537280500324265","volume":"17","author":"RL Shrivastava","year":"2006","unstructured":"Shrivastava, R. L., Mohanty, R. P., & Lakhe, R. R. (2006). Linkages between total quality management and organisational performance: An empirical study for Indian industry. Production Planning and Control, 17(1), 13\u201330.","journal-title":"Production Planning and Control"},{"issue":"3","key":"13_CR135","doi-asserted-by":"crossref","first-page":"154","DOI":"10.1002\/bse.328","volume":"11","author":"A Solomon","year":"2002","unstructured":"Solomon, A., & Lewis, L. (2002). Incentives and disincentives for corporate environmental reporting. Business Strategy and the Environment, 11(3), 154\u2013169.","journal-title":"Business Strategy and the Environment"},{"issue":"5","key":"13_CR136","doi-asserted-by":"crossref","first-page":"445","DOI":"10.1016\/j.bushor.2010.05.006","volume":"53","author":"GB Sprinkle","year":"2010","unstructured":"Sprinkle, G. B., & Maines, L. A. (2010). The benefits and costs of corporate social responsibility. Business Horizons, 53(5), 445\u2013453.","journal-title":"Business Horizons"},{"issue":"7\u20138","key":"13_CR137","first-page":"429","volume":"32","author":"HC Su","year":"2014","unstructured":"Su, H. C., Linderman, K., Schroeder, R. G., & Van De Ven, A. H. (2014). A comparative case study of sustaining quality as a competitive advantage. Journal of Operations Management, 32(7\u20138), 429\u2013445.","journal-title":"Journal of Operations Management"},{"issue":"4","key":"13_CR138","doi-asserted-by":"crossref","first-page":"7","DOI":"10.1177\/076737010802300401","volume":"23","author":"V Swaen","year":"2008","unstructured":"Swaen, V., & Chumpitaz, R. (2008). Impact of corporate social responsibility on consumer trust. Recherche et Applications en Marketing, 23(4), 7\u201333.","journal-title":"Recherche et Applications en Marketing"},{"issue":"3","key":"13_CR139","doi-asserted-by":"crossref","first-page":"271","DOI":"10.1504\/IJPQM.2013.056149","volume":"12","author":"RJ Sweis","year":"2013","unstructured":"Sweis, R. J., Al-Mansour, A., Tarawneh, M., & Al-Dweik, G. (2013). The impact of total quality management practices on employee empowerment in the healthcare sector in Saudi Arabia: A study of king Khalid hospital. International Journal of Productivity and Quality Management, 12(3), 271\u2013286.","journal-title":"International Journal of Productivity and Quality Management"},{"issue":"1","key":"13_CR140","doi-asserted-by":"crossref","first-page":"94","DOI":"10.1504\/IJSOM.2011.041991","volume":"10","author":"F Talib","year":"2011","unstructured":"Talib, F., Rahman, Z., Qureshi, M. N., & Siddiqui, J. (2011). Total quality management and service quality: An exploratory study of quality management practices and barriers in service industry. International Journal of Services and Operations Management, 10(1), 94\u2013118.","journal-title":"International Journal of Services and Operations Management"},{"issue":"4","key":"13_CR141","doi-asserted-by":"crossref","first-page":"623","DOI":"10.1007\/s10551-011-0833-x","volume":"102","author":"JJ Tar\u00ed","year":"2011","unstructured":"Tar\u00ed, J. J. (2011). Research into quality management and social responsibility. Journal of Business Ethics, 102(4), 623\u2013638.","journal-title":"Journal of Business Ethics"},{"key":"13_CR142","first-page":"77","volume":"18","author":"JJ Tar\u00ed Guill\u00f3","year":"2011","unstructured":"Tar\u00ed Guill\u00f3, J. J., & Garc\u00eda Fern\u00e1ndez, M. (2011). La gesti\u00f3n de la calidad y la responsabilidad social en empresas de servicios. Revista de Direcci\u00f3n y Administraci\u00f3n de Empresas, 18, 77\u201393.","journal-title":"Revista de Direcci\u00f3n y Administraci\u00f3n de Empresas"},{"issue":"3","key":"13_CR143","doi-asserted-by":"crossref","first-page":"500","DOI":"10.1016\/j.ijhm.2009.10.029","volume":"29","author":"JJ Tar\u00ed","year":"2010","unstructured":"Tar\u00ed, J. J., Claver-Cort\u00e9s, E., Pereira-Moliner, J., & Molina-Azor\u00edn, J. F. (2010). Levels of quality and environmental management in the hotel industry: Their joint influence on firm performance. International Journal of Hospitality Management, 29(3), 500\u2013510.","journal-title":"International Journal of Hospitality Management"},{"issue":"3","key":"13_CR144","doi-asserted-by":"crossref","first-page":"177","DOI":"10.1007\/s11628-009-0087-1","volume":"4","author":"MC Viada-Stenger","year":"2010","unstructured":"Viada-Stenger, M. C., Balbastre-Benavent, F., & Redondo-Cano, A. M. (2010). The implementation of a quality management system based on the Q tourist quality standard. The case of hotel sector. Service Business, 4(3), 177\u2013196.","journal-title":"Service Business"},{"issue":"2","key":"13_CR145","doi-asserted-by":"crossref","first-page":"89","DOI":"10.1108\/09544789810211380","volume":"10","author":"G Vinten","year":"1998","unstructured":"Vinten, G. (1998). Putting ethics into quality. The TQM Magazine, 10(2), 89\u201394.","journal-title":"The TQM Magazine"},{"issue":"1","key":"13_CR146","doi-asserted-by":"crossref","first-page":"119","DOI":"10.1016\/j.ijhm.2011.03.013","volume":"31","author":"C-H Wang","year":"2012","unstructured":"Wang, C.-H., Chen, K.-Y., & Chen, S. C. (2012). Total quality management, market orientation and hotel performance: The moderating effects of external environmental factors. International Journal of Hospitality Management, 31(1), 119\u2013129.","journal-title":"International Journal of Hospitality Management"},{"issue":"5","key":"13_CR147","doi-asserted-by":"crossref","first-page":"483","DOI":"10.1080\/09544129610595","volume":"7","author":"P Webley","year":"1996","unstructured":"Webley, P., & Cartwright, J. (1996). The implicit psychology of total quality management. Total Quality Management, 7(5), 483\u2013492.","journal-title":"Total Quality Management"},{"issue":"2","key":"13_CR148","doi-asserted-by":"crossref","first-page":"111","DOI":"10.1057\/crr.2015.3","volume":"18","author":"Y-C Wei","year":"2015","unstructured":"Wei, Y.-C., & Lin, C. Y.-Y. (2015). How can corporate social responsibility lead to firm performance? A longitudinal study in Taiwan. Corporate Reputation Review, 18(2), 111\u2013127.","journal-title":"Corporate Reputation Review"},{"issue":"2","key":"13_CR149","doi-asserted-by":"crossref","first-page":"171","DOI":"10.1002\/smj.4250050207","volume":"5","author":"B Wernerfelt","year":"1984","unstructured":"Wernerfelt, B. (1984). The resource-based view of the firm. Strategic Management Journal, 5(2), 171\u2013180.","journal-title":"Strategic Management Journal"},{"issue":"2","key":"13_CR150","doi-asserted-by":"crossref","first-page":"139","DOI":"10.1007\/BF02894350","volume":"25","author":"RE Woodruff","year":"1997","unstructured":"Woodruff, R. E. (1997). Customer value: The next source for competitive advantage. Academy of Marketing Science Journal, 25(2), 139\u2013153.","journal-title":"Academy of Marketing Science Journal"},{"issue":"2","key":"13_CR151","first-page":"162","volume":"18","author":"C-C Yang","year":"2006","unstructured":"Yang, C.-C. (2006). The impact of human resource management practices on the implementation of total quality management. International Journal of Quality and Reliability Management, 18(2), 162\u2013173.","journal-title":"International Journal of Quality and Reliability Management"},{"issue":"1","key":"13_CR152","first-page":"156","volume":"15","author":"ACL Yeung","year":"2006","unstructured":"Yeung, A. C. L., Cheng, T. C. E., & Lai, K.-H. (2006). An operational and institutional perspective on total quality management. Production and Operations Management, 15(1), 156\u2013170.","journal-title":"Production and Operations Management"},{"issue":"4","key":"13_CR153","doi-asserted-by":"crossref","first-page":"495","DOI":"10.1504\/IJPQM.2014.062224","volume":"13","author":"EM Youssef","year":"2014","unstructured":"Youssef, E. M., Youssef, M. A., & Ahmed, A. M. M. B. (2014). Total quality management intensity and its impact on HRM practices in manufacturing firms. International Journal of Productivity and Quality Management, 13(4), 495\u2013512.","journal-title":"International Journal of Productivity and Quality Management"},{"issue":"6","key":"13_CR154","doi-asserted-by":"crossref","first-page":"690","DOI":"10.1108\/02656711311325638","volume":"30","author":"M Yunis","year":"2013","unstructured":"Yunis, M., Jung, J., & Chen, S. (2013). TQM, strategy, and performance: A firm-level analysis. International Journal of Quality & Reliability Management, 30(6), 690\u2013714.","journal-title":"International Journal of Quality & Reliability Management"},{"issue":"2","key":"13_CR155","first-page":"29","volume":"3","author":"R Zali","year":"2013","unstructured":"Zali, R., & Sheydayaee, J. (2013). Determinants of corporate social responsibility, dynamic capability and financial performance (Cases study: Accepted firms in Tehran stock exchange market). International Journal of Financial Management, 3(2), 29\u201337.","journal-title":"International Journal of Financial Management"},{"issue":"8\u20139","key":"13_CR156","doi-asserted-by":"crossref","first-page":"1041","DOI":"10.1080\/14783360500163243","volume":"16","author":"KJ Zink","year":"2005","unstructured":"Zink, K. J. (2005). Stakeholder orientation and corporate social responsibility as a precondition for sustainability. Total Quality Management and Business Excellence, 16(8\u20139), 1041\u20131052.","journal-title":"Total Quality Management and Business Excellence"},{"issue":"4","key":"13_CR157","doi-asserted-by":"crossref","first-page":"394","DOI":"10.1108\/17511340710819615","volume":"13","author":"KJ Zink","year":"2007","unstructured":"Zink, K. J. (2007). From total quality management to corporate sustainability based on a stakeholder management. Journal of Management History, 13(4), 394\u2013401.","journal-title":"Journal of Management History"},{"issue":"2","key":"13_CR158","doi-asserted-by":"crossref","first-page":"211","DOI":"10.1108\/17410380510576840","volume":"16","author":"A Zutshi","year":"2005","unstructured":"Zutshi, A., & Sohal, A. (2005). Integrated management system: The experiences of three Australian organisations. Journal of Manufacturing Technology Management, 16(2), 211\u2013232.","journal-title":"Journal of Manufacturing Technology Management"}],"container-title":["Applying Quality of Life Research","Entrepreneurial, Innovative and Sustainable Ecosystems"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-71014-3_13","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,8,12]],"date-time":"2022-08-12T10:16:48Z","timestamp":1660299408000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-71014-3_13"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018]]},"ISBN":["9783319710136","9783319710143"],"references-count":158,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-71014-3_13","relation":{},"ISSN":["2213-994X","2213-9958"],"issn-type":[{"type":"print","value":"2213-994X"},{"type":"electronic","value":"2213-9958"}],"subject":[],"published":{"date-parts":[[2018]]}}}