{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,25]],"date-time":"2026-03-25T11:48:13Z","timestamp":1774439293948,"version":"3.50.1"},"publisher-location":"Berlin, Heidelberg","reference-count":31,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"value":"9783642384899","type":"print"},{"value":"9783642384905","type":"electronic"}],"license":[{"start":{"date-parts":[[2013,1,1]],"date-time":"2013-01-01T00:00:00Z","timestamp":1356998400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2013]]},"DOI":"10.1007\/978-3-642-38490-5_11","type":"book-chapter","created":{"date-parts":[[2013,6,20]],"date-time":"2013-06-20T12:50:35Z","timestamp":1371732635000},"page":"134-145","source":"Crossref","is-referenced-by-count":20,"title":["Using ArchiMate and TOGAF to Understand the Enterprise Architecture and ITIL Relationship"],"prefix":"10.1007","author":[{"given":"Marco","family":"Vicente","sequence":"first","affiliation":[]},{"given":"Nelson","family":"Gama","sequence":"additional","affiliation":[]},{"given":"Miguel Mira","family":"da Silva","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"key":"11_CR1","doi-asserted-by":"publisher","first-page":"472","DOI":"10.1147\/sj.382.0472","volume":"32","author":"J.C. Henderson","year":"1993","unstructured":"Henderson, J.C., Venkatraman, N.: Strategic alignment: Leveraging information technology for transforming organizations. IBM Systems Journal\u00a032, 472\u2013484 (1993)","journal-title":"IBM Systems Journal"},{"key":"11_CR2","doi-asserted-by":"crossref","unstructured":"Gama, N., Sousa, P., Mira da Silva, M.: Integrating Enterprise Architecture and IT Service Management. In: 21st International Conference on Information Systems Development (ISD 2012) (2012)","DOI":"10.1007\/978-1-4614-7540-8_12"},{"key":"11_CR3","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-01310-2","volume-title":"Enterprise Architecture at Work","author":"M. Lankhorst","year":"2009","unstructured":"Lankhorst, M., et al.: Enterprise Architecture at Work. Springer, Berlin (2009)"},{"key":"11_CR4","unstructured":"The Open Group: The Open Group Architecture Framework. Version 9 (2011)"},{"key":"11_CR5","doi-asserted-by":"publisher","first-page":"276","DOI":"10.1147\/sj.263.0276","volume":"26","author":"J. Zachman","year":"1987","unstructured":"Zachman, J.: A Framework for Information Systems Architecture. IBM Systems Journal\u00a026, 276\u2013292 (1987)","journal-title":"IBM Systems Journal"},{"key":"11_CR6","unstructured":"The Stationery Office: The Official Introduction to ITIL Service Lifecycle (2007)"},{"key":"11_CR7","volume-title":"ITIL V3 Foundation Handbook","author":"A. Hanna","year":"2008","unstructured":"Hanna, A., Windebank, J., Adams, S., Sowerby, J., Rance, S., Cartlidge, A.: ITIL V3 Foundation Handbook. The Stationary Office, Norwich (2008)"},{"key":"11_CR8","unstructured":"Hochstein, A., Zarnekow, R., Brenner, W.: ITIL as common practice reference model for IT service management: formal assessment and implications for practice. In: IEEE International Conference on eTechnology eCommerce, vol.\u00a021, pp. 704\u2013710 (2005)"},{"key":"11_CR9","unstructured":"Arraj, V.: ITIL: The Basics White Paper. The Stationary Office (2010)"},{"key":"11_CR10","doi-asserted-by":"crossref","first-page":"78","DOI":"10.2307\/25148625","volume":"28","author":"A.R. Hevner","year":"2004","unstructured":"Hevner, A.R., March, S.T., Park, J., Ram, S.: Design Science in Information Systems Research. MIS Quarterly\u00a028, 78\u2013105 (2004)","journal-title":"MIS Quarterly"},{"key":"11_CR11","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-20279-7","volume-title":"Architecture Principles: The Cornerstones of Enterprise Architecture","author":"D. Greefhorst","year":"2011","unstructured":"Greefhorst, D., Proper, E.: Architecture Principles: The Cornerstones of Enterprise Architecture. Springer, Berlin (2011)"},{"key":"11_CR12","volume-title":"Enterprise Architecture As Strategy: Creating a Foundation for Business Execution","year":"2006","unstructured":"Ross, J.W., Weill, P., Robertson, D.C. (eds.): Enterprise Architecture As Strategy: Creating a Foundation for Business Execution. Harvard Business Scholl Press, Boston (2006)"},{"key":"11_CR13","doi-asserted-by":"crossref","unstructured":"Pereira, C., Sousa, P.: A Method to Define an Enterprise Architecture using the Zachman Framework. In: The 19th Annual ACM Symposium on Applied Computing (SAC 2004), Nicosia, Cyprus, pp. 1366\u20131371. ACM (2004)","DOI":"10.1145\/967900.968175"},{"key":"11_CR14","unstructured":"Van Sante T., Ermersj J.: TOGAF 9 and ITIL V3. White Paper (2009)"},{"key":"11_CR15","unstructured":"Jonkers, H., Proper, E., Turner, M.: TOGAF 9 and ArchiMate 1.0. White Paper. The Open Group (2009)"},{"key":"11_CR16","unstructured":"The Open Group, Archimate 2.0 Specification. The Open Group (2012)"},{"key":"11_CR17","unstructured":"Jan van Bon, et al.: Foundations of IT Service Management Based on ITIL v3. Van Haren Publishing (2007)"},{"key":"11_CR18","first-page":"1215","volume-title":"ACM Symposium on Applied Computing","author":"C. Braun","year":"2007","unstructured":"Braun, C., Winter, R.: Integration of IT Service Management Into Enterprise Architecture. In: ACM Symposium on Applied Computing, pp. 1215\u20131219. ACM, New York (2007)"},{"key":"11_CR19","doi-asserted-by":"crossref","unstructured":"Nabiollahi, A., Alias, R.A., Sahibuddin, S.: A Service Based Framework for Integration of ITIL V3 and Enterprise Architecture. In: 2010 International Symposium in Information Technology (ITSim), Kuala Lumpur, vol.\u00a01, pp. 1\u20135 (2010)","DOI":"10.1109\/ITSIM.2010.5561369"},{"key":"11_CR20","volume-title":"ITIL: Service Design","year":"2007","unstructured":"Taylor, S., Lloyd, V., Rudd, C. (eds.): ITIL: Service Design. TSO, Norwich (2007b)"},{"key":"11_CR21","series-title":"Catalog number W071","first-page":"26","volume-title":"TOGAF and ITIL","author":"S. Thorn","year":"2007","unstructured":"Thorn, S.: TOGAF and ITIL. Catalog number W071, p. 26. The Open Group, San Francisco (2007)"},{"key":"11_CR22","doi-asserted-by":"crossref","unstructured":"Correia, A., Abreu, F.B.: Integrating IT Service Management within the Enterprise Architecture. In: 4th ICSEA, Porto, Portugal, pp. 553\u2013558 (2009)","DOI":"10.1109\/ICSEA.2009.87"},{"key":"11_CR23","doi-asserted-by":"crossref","unstructured":"Rolland, C.: Capturing System Intentionality with Maps. In: Krogstie, J., Opdahl, A.L., Brinkkemper, S. (eds.) Conceptual Modelling in Information Systems Engineering, pp. 141\u2013158. Springer (2007)","DOI":"10.1007\/978-3-540-72677-7_9"},{"key":"11_CR24","series-title":"LNBIP","doi-asserted-by":"publisher","first-page":"86","DOI":"10.1007\/978-3-642-36356-6_7","volume-title":"Exploring Services Science","author":"M. Vicente","year":"2013","unstructured":"Vicente, M., Gama, N., Mira da Silva, M.: Modeling ITIL Business Motivation Model in ArchiMate. In: Falc\u00e3o e Cunha, J., Snene, M., N\u00f3voa, H. (eds.) IESS 2013. LNBIP, vol.\u00a0143, pp. 86\u201399. Springer, Heidelberg (2013)"},{"key":"11_CR25","unstructured":"Lankhorst M. and the ArchiMate team: ArchiMate Language Primer (2004)"},{"key":"11_CR26","unstructured":"Radhakrishnan, R.: Enterprise Architecture & IT Service Management - ITSM Frameworks and Processes and their Relationship to EA Frameworks and Processes. The Open Group (2008)"},{"key":"11_CR27","unstructured":"Jonkers, H., Band, I., Quartel, D.: ArchiSurance Case Study. The Open Group (2012)"},{"key":"11_CR28","unstructured":"Lankhorst, M., Drunen, H.: Enterprise Architecture Development and Modelling. Information Systems Journal\u00a08, 1\u201316 (2007), Via Nova Architectura"},{"key":"11_CR29","doi-asserted-by":"crossref","unstructured":"Meertens, L.O., Iacob, M.E., Nieuwenhuis, L.J.M., van Sinderen, M.J., Jonkers, H., Quartel, D.: Mapping the business model canvas to ArchiMate. In: Proceedings of the 27th Annual ACM Symposium on Applied Computing, pp. 1694\u20131701. ACM (2012)","DOI":"10.1145\/2245276.2232049"},{"key":"11_CR30","doi-asserted-by":"crossref","unstructured":"Rolland, C., Salinesi, C., Etien, A.: Eliciting gaps in requirements change, Requirements Engineering, vol.\u00a09, p. 115. ST Eliciting gaps in requirements change (2004)","DOI":"10.1007\/s00766-003-0168-y"},{"key":"11_CR31","doi-asserted-by":"publisher","first-page":"619","DOI":"10.1016\/S0306-4379(02)00043-1","volume":"28","author":"D.L. Moody","year":"2003","unstructured":"Moody, D.L., Shanks, G.G.: Improving the Quality of Data Models: Empirical Validation of a Quality Management Framework. Information Systems\u00a028, 619\u2013650 (2003)","journal-title":"Information Systems"}],"container-title":["Lecture Notes in Business Information Processing","Advanced Information Systems Engineering Workshops"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-642-38490-5_11","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,7,2]],"date-time":"2023-07-02T13:38:39Z","timestamp":1688305119000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-642-38490-5_11"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2013]]},"ISBN":["9783642384899","9783642384905"],"references-count":31,"URL":"https:\/\/doi.org\/10.1007\/978-3-642-38490-5_11","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"value":"1865-1348","type":"print"},{"value":"1865-1356","type":"electronic"}],"subject":[],"published":{"date-parts":[[2013]]}}}