{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,4,17]],"date-time":"2025-04-17T20:47:46Z","timestamp":1744922866512,"version":"3.40.3"},"publisher-location":"Singapore","reference-count":29,"publisher":"Springer Nature Singapore","isbn-type":[{"type":"print","value":"9789811990984"},{"type":"electronic","value":"9789811990991"}],"license":[{"start":{"date-parts":[[2023,1,1]],"date-time":"2023-01-01T00:00:00Z","timestamp":1672531200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2023,1,1]],"date-time":"2023-01-01T00:00:00Z","timestamp":1672531200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023]]},"DOI":"10.1007\/978-981-19-9099-1_46","type":"book-chapter","created":{"date-parts":[[2023,5,11]],"date-time":"2023-05-11T10:26:01Z","timestamp":1683800761000},"page":"665-681","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Systematic Literature Review\u2014Factors of Loyalty and Acceptance in Voice Commerce"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-7731-3000","authenticated-orcid":false,"given":"Matilde","family":"Vieira","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3399-5414","authenticated-orcid":false,"given":"Victor","family":"Santos","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9674-4167","authenticated-orcid":false,"given":"Lara Mendes","family":"Bacalhau","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2023,5,12]]},"reference":[{"key":"46_CR1","unstructured":"Zoovu, Reseachscape: The Consumer Report Humanizing Digital 2020 (2021). https:\/\/zoovu.com\/resources\/humanizing-digital-2020, last accessed 2022\/08\/23"},{"key":"46_CR2","unstructured":"Forbes Technology Council: The psychology of voice technology: building a better voice assistant for everyone (2021). https:\/\/www.forbes.com\/sites\/forbestechcouncil\/2021\/12\/09\/the-psychology-of-voice-technology-building-a-better-voice-assistant-for-everyone\/?sh=ad68de82c276, last accessed 2022\/08\/23"},{"key":"46_CR3","unstructured":"Forbes Communications Council: Is voice the next big thing to transform consumer behavior (2020). https:\/\/www.forbes.com\/sites\/forbescommunicationscouncil\/2020\/03\/23\/is-voice-the-next-big-thing-to-transform-consumer-behavior\/?sh=2549306e224f, last accessed 2022\/08\/23"},{"key":"46_CR4","unstructured":"Aithority: What is voice commerce and why is it so important in 2021 (2021). https:\/\/aithority.com\/machine-learning\/what-is-voice-commerce-and-why-is-it-so-important-in-2021\/, last accessed 2022\/10\/05"},{"key":"46_CR5","unstructured":"Blutag: What is Voice Commerce and Why Does it matter in 2022 (2022). https:\/\/blu.ai\/what-is-voice-commerce-and-why-does-it-matter-in-2022, last accessed 2022\/10\/05"},{"key":"46_CR6","unstructured":"Blog Mailmunch: What is voice commerce and how can it add value to your business (2022). https:\/\/www.mailmunch.com\/blog\/voice-commerce-can-add-value-business, last accessed 2022\/08\/23"},{"key":"46_CR7","unstructured":"Forbes Technology Council: What is natural language processing and what is it used for (2018). https:\/\/www.forbes.com\/sites\/forbestechcouncil\/2018\/07\/02\/what-is-natural-language-processing-and-what-is-it-used-for\/?sh=536b06d75d71, last accessed 2022\/08\/23"},{"key":"46_CR8","unstructured":"Personal Technology: Google\u2019s duplex uses A.I. to mimic humans (sometimes) (2019). https:\/\/www.nytimes.com\/2019\/05\/22\/technology\/personaltech\/ai-google-duplex.html?auth=login-google, last accessed 2022\/08\/23"},{"key":"46_CR9","doi-asserted-by":"crossref","unstructured":"Rabassa, V., Sabri, O., Spaletta, C.: Conversational commerce: do biased choices offered by voice assistants\u2019 technology constrain its appropriation? Technol. Forecast. Social Change (174) (2022)","DOI":"10.1016\/j.techfore.2021.121292"},{"key":"46_CR10","doi-asserted-by":"crossref","unstructured":"Aw, E.C.-X., Tan, G.W.-H., Cham, T.-H., Raman, R., Ooi, K.-B.: Alexa, what\u2019s on my shopping list? Transforming customer experience with digital voice assistants. Technol. Forecast. Social Change (180) (2022)","DOI":"10.1016\/j.techfore.2022.121711"},{"key":"46_CR11","unstructured":"Blog Whiplash: Is voice commerce the future of ecommerce (2022). https:\/\/whiplash.com\/blog\/voice-commerce-future-ecommerce\/, last accessed 2022\/08\/23"},{"key":"46_CR12","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-55307-4_68","volume-title":"Voice commerce\u2014studying the acceptance of smart speakers","author":"S Zaharia","year":"2021","unstructured":"Zaharia, S., W\u00fcrfel, M.: Voice commerce\u2014studying the acceptance of smart speakers. Polish Academy of Sciences, Poland (2021)"},{"key":"46_CR13","doi-asserted-by":"crossref","unstructured":"Balakrishnan, J., Dwivedi, Y.K.: Conversational commerce: entering the next stage of AI-powered digital assistants. Annals Oper. Res. (35) (2021)","DOI":"10.1007\/s10479-021-04049-5"},{"key":"46_CR14","doi-asserted-by":"crossref","unstructured":"Maroufkhani, P., Asadi, S., Ghobakhloo, M., Jannesari, M.T., WanIsmail, W.K.: How do interactive voice assistants build brands\u2019 loyalty? Technol. Forecast. Social Change (183) (2022)","DOI":"10.1016\/j.techfore.2022.121870"},{"key":"46_CR15","doi-asserted-by":"crossref","unstructured":"Lee, S., Oh, J., Moon, W.-K.: Adopting voice assistants in online shopping: examining the role of social presence, performance risk, and machine heuristic. Int. J. Human\u2013Comput. Interact. 1\u201315 (2022)","DOI":"10.1080\/10447318.2022.2089813"},{"key":"46_CR16","doi-asserted-by":"crossref","unstructured":"Hu, P., Lu, Y., Wang, B.: Experiencing power over AI: the fit effect of perceived power and desire for power on consumers\u2019 choice for voice shopping. Comput. Human Beh. (128) (2022)","DOI":"10.1016\/j.chb.2021.107091"},{"key":"46_CR17","doi-asserted-by":"crossref","unstructured":"Klaus, P., Zaichkowsky, J.L.: The convenience of shopping via voice AI: introducing AIDM. J. Retail. Consumer Serv. (65) (2022)","DOI":"10.1016\/j.jretconser.2021.102490"},{"key":"46_CR18","doi-asserted-by":"crossref","unstructured":"Chung, D., Kim, H., Ahn, S.: An integrated study of user acceptance and resistance on voice commerce. Int. J. Innov. Technol. Manage. (41) (2022)","DOI":"10.1142\/S0219877022500250"},{"key":"46_CR19","doi-asserted-by":"crossref","unstructured":"Ramadan, B.: \u201cAlexafying\u201d shoppers: the examination of Amazon\u2019s captive relationship strategy. J. Retail. Consumer Serv. (62) (2021)","DOI":"10.1016\/j.jretconser.2021.102610"},{"key":"46_CR20","doi-asserted-by":"crossref","unstructured":"Ashrafi, D.M., Easmin, R.: Okay Google, good to talk to you... Examining the determinants affecting users\u2019 behavioral intention for adopting voice assistants: does technology self-efficacy matter? Int. J. Innov. Technol. Manage. (30) (2022)","DOI":"10.1142\/S0219877023500049"},{"key":"46_CR21","doi-asserted-by":"crossref","unstructured":"Bawack, R.E., Wamba, S.F., Carillo, K.D.A.: Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: evidence from SEM and fuzzy set qualitative comparative analysis. Int. J. Inf. Manage. (58) (2021)","DOI":"10.1016\/j.ijinfomgt.2021.102309"},{"key":"46_CR22","doi-asserted-by":"crossref","unstructured":"Hasan, R., Shams, R., Rahman, M.: Consumer trust and perceived risk for voice-controlled artificial intelligence: the case of Siri. J. Bus. Res. (131) (2021)","DOI":"10.1016\/j.jbusres.2020.12.012"},{"key":"46_CR23","unstructured":"Forbes Business Council: Transforming Customer Service Starts With Voice AI (2022). https:\/\/www.forbes.com\/sites\/forbesbusinesscouncil\/2022\/07\/29\/transforming-customer-service-starts-with-voice-ai\/?sh=33b12b424836, last accessed 2022\/08\/23"},{"key":"46_CR24","unstructured":"Hsu, C.L., Lin, J.C.C.: Factors affecting customers\u2019 intention to voice shopping over smart speaker. Service Ind. J. (21) (2021)"},{"key":"46_CR25","doi-asserted-by":"crossref","unstructured":"Lim, W.M., Kumar, S., Verma, S., Chaturvedi, R.: Alexa, what do we know about conversational commerce? Insights from a systematic literature review. Psychol. Market. (39) (2022)","DOI":"10.1002\/mar.21654"},{"key":"46_CR26","doi-asserted-by":"crossref","unstructured":"McLean, G., Osei-Frimpong, K., Barhorst, J.: Alexa, do voice assistants influence consumer brand engagement?\u2014examining the role of AI powered voice assistants in influencing consumer brand engagement. J. Bus. Res. (124) (2021)","DOI":"10.1037\/t83984-000"},{"key":"46_CR27","doi-asserted-by":"crossref","unstructured":"Canziani, B., MacSween, S.: Consumer acceptance of voice-activated smart home devices for product information seeking and online ordering. Comput. Human Beh. (119) (2021); J. Bus. Res. (131) (2021)","DOI":"10.1016\/j.chb.2021.106714"},{"key":"46_CR28","doi-asserted-by":"crossref","unstructured":"Pal, D., Roy, P., Arpnikanondt, C., Thapliyal, H.: The effect of trust and its antecedents towards determining users\u2019 behavioral intention with voice-based consumer electronic devices. Heliyon (8) (2022)","DOI":"10.1016\/j.heliyon.2022.e09271"},{"key":"46_CR29","doi-asserted-by":"crossref","unstructured":"Shao, C., Kwon, K.H.: Hello Alexa! Exploring effects of motivational factors and social presence on satisfaction with artificial intelligence-enabled gadgets. Human Beh. Emerg. Tech. (3) (2021)","DOI":"10.1002\/hbe2.293"}],"container-title":["Smart Innovation, Systems and Technologies","Marketing and Smart Technologies"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-981-19-9099-1_46","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,5,11]],"date-time":"2023-05-11T10:34:28Z","timestamp":1683801268000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-981-19-9099-1_46"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023]]},"ISBN":["9789811990984","9789811990991"],"references-count":29,"URL":"https:\/\/doi.org\/10.1007\/978-981-19-9099-1_46","relation":{},"ISSN":["2190-3018","2190-3026"],"issn-type":[{"type":"print","value":"2190-3018"},{"type":"electronic","value":"2190-3026"}],"subject":[],"published":{"date-parts":[[2023]]},"assertion":[{"value":"12 May 2023","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}