{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2023,8,26]],"date-time":"2023-08-26T12:19:00Z","timestamp":1693052340862},"reference-count":54,"publisher":"Springer Science and Business Media LLC","issue":"2","license":[{"start":{"date-parts":[[2016,4,30]],"date-time":"2016-04-30T00:00:00Z","timestamp":1461974400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Int Rev Public Nonprofit Mark"],"published-print":{"date-parts":[[2016,7]]},"DOI":"10.1007\/s12208-016-0155-x","type":"journal-article","created":{"date-parts":[[2016,4,30]],"date-time":"2016-04-30T05:31:21Z","timestamp":1461994281000},"page":"101-118","update-policy":"http:\/\/dx.doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":4,"title":["Can students\u2019 satisfaction indexes be applied the same way in different countries?"],"prefix":"10.1007","volume":"13","author":[{"given":"Ram\u00f3n","family":"\u00c1lvarez Vaz","sequence":"first","affiliation":[]},{"given":"Danny","family":"Freira","sequence":"additional","affiliation":[]},{"given":"Elena","family":"Vernazza","sequence":"additional","affiliation":[]},{"given":"Helena","family":"Alves","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2016,4,30]]},"reference":[{"issue":"5","key":"155_CR1","doi-asserted-by":"crossref","first-page":"571","DOI":"10.1080\/14783360601074315","volume":"18","author":"H Alves","year":"2007","unstructured":"Alves, H., & Raposo, M. (2007a). Conceptual model of student satisfaction in higher education. Total Quality Management, 18(5), 571\u2013588.","journal-title":"Total Quality Management"},{"issue":"6","key":"155_CR2","doi-asserted-by":"crossref","first-page":"795","DOI":"10.1080\/02642060701453288","volume":"27","author":"H Alves","year":"2007","unstructured":"Alves, H., & Raposo, M. (2007b). Student satisfaction index in Portuguese public higher education. Higher education. The Service Industries Journal, 27(6), 795\u2013808.","journal-title":"The Service Industries Journal"},{"key":"155_CR3","first-page":"87","volume":"2","author":"EW Anderson","year":"1993","unstructured":"Anderson, E. W. (1993). Firm, industry and national indices of customer satisfaction. Implications for services. Advances in Services Marketing and Management, 2, 87\u2013108.","journal-title":"Advances in Services Marketing and Management"},{"issue":"7","key":"155_CR4","doi-asserted-by":"crossref","first-page":"S869","DOI":"10.1080\/09544120050135425","volume":"11","author":"E Anderson","year":"2000","unstructured":"Anderson, E., & Fornell, C. (2000). Foundations of the American customer satisfaction index. Total Quality Management, 11(7), S869\u2013S882.","journal-title":"Total Quality Management"},{"issue":"3","key":"155_CR5","doi-asserted-by":"crossref","first-page":"411","DOI":"10.1037\/0033-2909.103.3.411","volume":"103","author":"J Anderson","year":"1988","unstructured":"Anderson, J., & Gerbing, D. (1988). Structural equation modelling in practice: a review and recommended two-step approach. Psychological Bulletin, 103(3), 411\u2013423.","journal-title":"Psychological Bulletin"},{"key":"155_CR6","doi-asserted-by":"crossref","first-page":"271","DOI":"10.2307\/3172900","volume":"26","author":"RP Bagozzi","year":"1989","unstructured":"Bagozzi, R. P., & Yi, Y. (1989). On the use of structural equation models in experimental designs. Journal of Marketing Research, 26, 271\u2013284.","journal-title":"Journal of Marketing Research"},{"key":"155_CR7","unstructured":"Cerdeira, L. (2008). O financiamento do Ensino Superior Portugu\u00eas. A partilha de custos. Tese de doutoramento, Faculdade de Psicologia e Ci\u00eancias da Educa\u00e7\u00e3o. Universidade de Lisboa."},{"key":"155_CR8","unstructured":"CIPES (1999). Centro de Investiga\u00e7\u00e3o de Pol\u00edticas do Ensino Superior: Previs\u00e3o da evolu\u00e7\u00e3o do n\u00famero de alunos e das necessidades de financiamento \u2013 Ensino Superior 1995 a 2005. Funda\u00e7\u00e3o das Universidades Portuguesas."},{"key":"155_CR9","unstructured":"DGEC (2013). Dados sobre o ensino superior, Dire\u00e7\u00e3o Geral de Estat\u00edsticas da Educa\u00e7\u00e3o e Ci\u00eancia, em www.dgeec.mec ."},{"key":"155_CR10","unstructured":"DGEC (2015). Dados sobre o ensino superior, Dire\u00e7\u00e3o Geral de Estat\u00edsticas da Educa\u00e7\u00e3o e Ci\u00eancia, em www.dgeec.mec ."},{"issue":"2","key":"155_CR11","doi-asserted-by":"crossref","first-page":"329","DOI":"10.1080\/03075079.2013.842217","volume":"40","author":"JA Douglas","year":"2015","unstructured":"Douglas, J. A., Douglas, A., McClelland, R. J., & Davies, J. (2015). Understanding student satisfaction and dissatisfaction: an interpretive study in the UK higher education context. Studies in Higher Education, 40(2), 329\u2013349.","journal-title":"Studies in Higher Education"},{"issue":"1\u20132","key":"155_CR12","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1080\/14783363.2013.807677","volume":"25","author":"LC Duque","year":"2014","unstructured":"Duque, L. C. (2014). A framework for analysing higher education performance: students\u2019 satisfaction, perceived learning outcomes, and dropout intentions.Total. Quality Management & Business Excellence, 25(1\u20132), 1\u201321.","journal-title":"Quality Management & Business Excellence"},{"key":"155_CR13","volume-title":"A Moderniza\u00e7\u00e3o do Ensino Superior na Europa: Acesso, Reten\u00e7\u00e3o e Empregabilidade 2014. Relat\u00f3rio da Comiss\u00e3o Europeia\/Eurydice","author":"EC","year":"2014","unstructured":"EC. (2014). A Moderniza\u00e7\u00e3o do Ensino Superior na Europa: Acesso, Reten\u00e7\u00e3o e Empregabilidade 2014. Relat\u00f3rio da Comiss\u00e3o Europeia\/Eurydice. Luxemburgo: Servi\u00e7o de Publica\u00e7\u00f5es da Uni\u00e3o Europeia."},{"key":"155_CR14","unstructured":"ECSI Technical Committee (1998). European Customer Satisfaction Index: Foundation and structure for Harmonized National Pilot Projects, Report prepared for the ECSI Steering Committee, October."},{"key":"155_CR15","doi-asserted-by":"crossref","unstructured":"Ekl\u00f6f, J. A., & Westlund, A. (1998). Customer satisfaction index and its role in quality management. Total Quality Management, 9(4\u20135), 80\u201385.","DOI":"10.1080\/0954412988613"},{"issue":"2","key":"155_CR16","doi-asserted-by":"crossref","first-page":"197","DOI":"10.1080\/1360080022000013518","volume":"24","author":"K Elliott","year":"2002","unstructured":"Elliott, K., & Shin, D. (2002). Student satisfaction: an alternative approach to assessing this important concept. Journal of Higher Education Policy and Management, 24(2), 197\u2013209.","journal-title":"Journal of Higher Education Policy and Management"},{"issue":"January","key":"155_CR17","doi-asserted-by":"crossref","first-page":"6","DOI":"10.2307\/1252129","volume":"56","author":"C Fornell","year":"1992","unstructured":"Fornell, C. (1992). A national customer satisfaction Barometer: the Swedish experience. Journal of Marketing, 56(January), 6\u201321.","journal-title":"Journal of Marketing"},{"key":"155_CR18","doi-asserted-by":"crossref","first-page":"7","DOI":"10.2307\/1251898","volume":"60","author":"C Fornell","year":"1996","unstructured":"Fornell, C., Johnson, M., Anderson, E., Cha, J., & Bryant, B. (1996). The American customer satisfaction index: nature, purpose, and findings. Journal of Marketing, 60, 7\u201318.","journal-title":"Journal of Marketing"},{"issue":"3","key":"155_CR19","doi-asserted-by":"crossref","first-page":"465","DOI":"10.1207\/s15328007sem1303_7","volume":"13","author":"J Fox","year":"2006","unstructured":"Fox, J. (2006). Structural equation modeling with the package in r. Structrural Equation Modeling, 13(3), 465\u2013486.","journal-title":"Structrural Equation Modeling"},{"key":"155_CR20","unstructured":"Fox, J., Nie, Z. y Byrnes, J. (2013). SEM: structural equation models. R package version 3.1-1."},{"key":"155_CR21","unstructured":"Garcia, S., & Martinez, T. (2000). An\u00e1lisis de ecuaciones estructurales in T\u00e9cnicas de An\u00e1lisis de Datos en Investigaci\u00f3n de Mercados, Teodoro Luque Martinez (Coordinador): Edit. Pir\u00e1mide (in Spanish)."},{"issue":"2","key":"155_CR22","doi-asserted-by":"crossref","first-page":"105","DOI":"10.1108\/09513551011022474","volume":"23","author":"T Gruber","year":"2010","unstructured":"Gruber, T., Fu\u00df, S., Voss, R., & Gl\u00e4ser-Zikuda, M. (2010). Examining student satisfaction with higher education services: using a new measurement tool. International Journal of Public Sector Management, 23(2), 105\u2013123.","journal-title":"International Journal of Public Sector Management"},{"key":"155_CR23","volume-title":"Multivariate data analysis","author":"J Hair","year":"1998","unstructured":"Hair, J., Anderson, R., Tatham, R., & Black, W. (1998). Multivariate data analysis (5th ed.). New Jersey: Prentice-Hall.","edition":"5"},{"key":"155_CR24","volume-title":"Measuring customer satisfaction: survey design, use, and statistical analysis methods","author":"B Hayes","year":"1998","unstructured":"Hayes, B. (1998). Measuring customer satisfaction: survey design, use, and statistical analysis methods (2nd ed.). Milwaukee: ASQ Quality Press.","edition":"2"},{"issue":"2","key":"155_CR25","first-page":"126","volume":"21","author":"O Helgesen","year":"2007","unstructured":"Helgesen, O., & Nesset, E. (2007). What accounts for students\u2019 loyalty? Some field study evidence. International Journal of Educational Management, 21(2), 126\u2013143.","journal-title":"International Journal of Educational Management"},{"issue":"3","key":"155_CR26","doi-asserted-by":"crossref","first-page":"10","DOI":"10.1108\/09684889510093497","volume":"3","author":"FM Hill","year":"1995","unstructured":"Hill, F. M. (1995). Managing service quality in higher education: the role of the student as primary consumer. Quality Assurance in Education, 3(3), 10\u201321.","journal-title":"Quality Assurance in Education"},{"key":"155_CR27","unstructured":"INE (2012) Censos 2011 Resultados Definitivos \u2013 Portugal."},{"key":"155_CR28","unstructured":"INE-PORDATA (2015) Base de dados Portugal Contempor\u00e2neo, em http:\/\/www.pordata.pt\/Portugal\/Taxa+bruta+de+natalidade-527 ."},{"issue":"3","key":"155_CR29","doi-asserted-by":"crossref","first-page":"303","DOI":"10.1007\/s10734-008-9128-2","volume":"56","author":"B Jongbloed","year":"2008","unstructured":"Jongbloed, B., Enders, J., & Salerno, C. (2008). Higher education and its communities: interconnections, interdependencies and a research agenda. Higher Education, 56(3), 303\u2013324.","journal-title":"Higher Education"},{"issue":"1","key":"155_CR30","doi-asserted-by":"crossref","first-page":"66","DOI":"10.1108\/09684880510578669","volume":"13","author":"M Joseph","year":"2005","unstructured":"Joseph, M., Yakhou, M., & Stone, G. (2005). An educational institution\u2019s quest for service quality: customers\u2019 perspective. Quality Assurance in Education, 13(1), 66\u201382.","journal-title":"Quality Assurance in Education"},{"issue":"7","key":"155_CR31","doi-asserted-by":"crossref","first-page":"1007","DOI":"10.1080\/09544120050135533","volume":"11","author":"K Kristensen","year":"2000","unstructured":"Kristensen, K., Martensen, A., & Gronholdt, L. (2000). Customer satisfaction measurement at post Denmark: results of application of the European customer satisfaction index methodology. Total Quality Management, 11(7), 1007\u20131015.","journal-title":"Total Quality Management"},{"key":"155_CR32","unstructured":"Lakatos, E. & Marconi, M. (1996) Fundamentos de metodologia cient\u00edfica, 3rd ed. rev. and expanded, S\u00e3o Paulo: Editora Atlas."},{"issue":"1","key":"155_CR33","doi-asserted-by":"crossref","first-page":"53","DOI":"10.1300\/J050v09n01_05","volume":"9","author":"R Landrum","year":"1998","unstructured":"Landrum, R., Turrisi, R., & Harless, C. (1998). University image: the benefits of assessment and modeling. Journal of Marketing for Higher Education, 9(1), 53\u201368.","journal-title":"Journal of Marketing for Higher Education"},{"key":"155_CR34","unstructured":"Magalh\u00e3es, A., & Machado, M. L. (2013). A gest\u00e3o politica de um ensino superior de massas e a satisfa\u00e7\u00e3o dos estudantes, In Magalh\u00e3es, A., Machado, M. L. & S\u00e1, M. J. (Orgs.). Satisfa\u00e7\u00e3o dos Estudantes do Ensino Superior Portugu\u00eas CIPES ISBN 978-989-8597-02-1. pp 181\u2013197."},{"issue":"3","key":"155_CR35","doi-asserted-by":"crossref","first-page":"519","DOI":"10.1093\/biomet\/57.3.519","volume":"57","author":"KV Mardia","year":"1970","unstructured":"Mardia, K. V. (1970). Measures of multivariate skewness and kurtosis with applications. Biometrika, 57(3), 519\u2013530.","journal-title":"Biometrika"},{"key":"155_CR36","unstructured":"Martensen, A., Gr\u00f8nholdt, L., Eskildsen, J., Kristensen, K. (1999). Measuring student oriented quality in higher education: application of the ECSI methodology. Proceedings from the TQM for Higher Education conference \u201cHigher Education institutions and the issue of total quality\u201d, Verona, 371\u2013383."},{"issue":"4\u20136","key":"155_CR37","doi-asserted-by":"crossref","first-page":"544","DOI":"10.1080\/09544120050007878","volume":"11","author":"A Martensen","year":"2000","unstructured":"Martensen, A., Gronholdt, L., & Kristensen, K. (2000). The drivers of customer satisfaction and loyalty: cross-industry findings from Denmark. Total Quality Management, 11(4\u20136), 544\u2013553.","journal-title":"Total Quality Management"},{"key":"155_CR38","volume-title":"Anuario Estad\u00edstcio de Educaci\u00f3n","author":"MEC","year":"2013","unstructured":"MEC. (2013). Anuario Estad\u00edstcio de Educaci\u00f3n. Montevideo: Ministerio de Educaci\u00f3n y Cultura."},{"key":"155_CR39","doi-asserted-by":"crossref","unstructured":"OECD (2014). How\u2019s Life? 2015: Measuring Well-being, OECD Publishing. doi: 10.1787\/how_life-2015-en","DOI":"10.1787\/how_life-2015-en"},{"key":"155_CR40","doi-asserted-by":"crossref","first-page":"480","DOI":"10.1037\/0021-9010.62.4.480","volume":"62","author":"R Oliver","year":"1977","unstructured":"Oliver, R. (1977). Effect of expectation and disconfirmation on post exposure product evaluations: an alternative interpretation. Journal of Applied Psychology, 62, 480\u2013486.","journal-title":"Journal of Applied Psychology"},{"key":"155_CR41","doi-asserted-by":"crossref","first-page":"460","DOI":"10.2307\/3150499","volume":"17","author":"R Oliver","year":"1980","unstructured":"Oliver, R. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17, 460\u2013469.","journal-title":"Journal of Marketing Research"},{"key":"155_CR42","first-page":"250","volume":"10","author":"R Oliver","year":"1983","unstructured":"Oliver, R., & Bearden, W. (1983). The role of involvement in satisfaction processes. Advances in Consumer Research, 10, 250\u2013255.","journal-title":"Advances in Consumer Research"},{"issue":"1","key":"155_CR43","first-page":"12","volume":"64","author":"A Parasuraman","year":"1988","unstructured":"Parasuraman, A., Zeithaml, V., & Berry, L. (1988). SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12\u201340.","journal-title":"Journal of Retailing"},{"key":"155_CR44","unstructured":"R Core Team. (2013). R: A Language and Environment for Statistical Computing. R Foundation for Statistical Computing, Vienna, Austria. ISBN 3-900051-07-0."},{"key":"155_CR45","unstructured":"Revelle, W. (2013). Psych: Procedures for Psychological, Psychometric, and Personality Research. Northwestern University, Evanston, Illinois, R package version 1.3.2."},{"issue":"2","key":"155_CR46","doi-asserted-by":"crossref","first-page":"1","DOI":"10.18637\/jss.v048.i02","volume":"48","author":"YL Rosseel","year":"2012","unstructured":"Rosseel, Y. L. (2012). An R package for structural equation modeling. Journal of Statistical Software, 48(2), 1\u201336.","journal-title":"Journal of Statistical Software"},{"key":"155_CR47","unstructured":"Ryan, M., Buzas, T., & Ramaswamy, V. (1995). Making CSM a power tool: composite indices boost the value of satisfaction measures for decision making. Marketing Research, 7(3), 11\u201316."},{"key":"155_CR48","doi-asserted-by":"crossref","first-page":"267","DOI":"10.2307\/271070","volume":"25","author":"A Satorra","year":"1995","unstructured":"Satorra, A., & Muthen, B. (1995). Complex sample data in structural equation modeling. Sociological Methodology, 25, 267\u2013316.","journal-title":"Sociological Methodology"},{"issue":"1","key":"155_CR49","doi-asserted-by":"crossref","first-page":"28","DOI":"10.1207\/s15328007sem1301_2","volume":"13","author":"L Stapleton","year":"2006","unstructured":"Stapleton, L. (2006). An assessment of practical solutions for structural equation modeling with complex sample data. Structural Equation Modeling, 13(1), 28\u201358.","journal-title":"Structural Equation Modeling"},{"issue":"2","key":"155_CR50","doi-asserted-by":"crossref","first-page":"183","DOI":"10.1080\/10705510801922316","volume":"15","author":"L Stapleton","year":"2008","unstructured":"Stapleton, L. (2008). Variance estimation using replication methods in structural equation modeling with complex sample data. Structural Equation Modeling, 15(2), 183\u2013210.","journal-title":"Structural Equation Modeling"},{"key":"155_CR51","first-page":"47","volume":"32","author":"J Wallace","year":"1999","unstructured":"Wallace, J. (1999). The case for student as customer. Quality Progress, 32, 47\u201351.","journal-title":"Quality Progress"},{"key":"155_CR52","first-page":"139","volume":"10","author":"D Webb","year":"1997","unstructured":"Webb, D., & Jagun, A. (1997). Customer care, customer satisfaction, value, loyalty and complaining behavior: validation in a UK university setting. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 10, 139\u2013151.","journal-title":"Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior"},{"key":"155_CR53","first-page":"94","volume":"8","author":"R Westbrook","year":"1981","unstructured":"Westbrook, R., & Oliver, R. (1981). Developing better measures of consumer satisfaction: some preliminary results. Advances in Consumer Research, 8, 94\u201399.","journal-title":"Advances in Consumer Research"},{"issue":"2","key":"155_CR54","doi-asserted-by":"crossref","first-page":"75","DOI":"10.1300\/J050v07n02_06","volume":"7","author":"U Yavas","year":"1996","unstructured":"Yavas, U., & Shemwell, D. (1996). Graphical representation of university image: a correspondence analysis. Journal of Marketing for Higher Education, 7(2), 75\u201384.","journal-title":"Journal of Marketing for Higher Education"}],"container-title":["International Review on Public and Nonprofit Marketing"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12208-016-0155-x.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s12208-016-0155-x\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12208-016-0155-x","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,9,7]],"date-time":"2019-09-07T05:22:08Z","timestamp":1567833728000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s12208-016-0155-x"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2016,4,30]]},"references-count":54,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2016,7]]}},"alternative-id":["155"],"URL":"https:\/\/doi.org\/10.1007\/s12208-016-0155-x","relation":{},"ISSN":["1865-1984","1865-1992"],"issn-type":[{"value":"1865-1984","type":"print"},{"value":"1865-1992","type":"electronic"}],"subject":[],"published":{"date-parts":[[2016,4,30]]}}}