{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2023,8,26]],"date-time":"2023-08-26T17:21:37Z","timestamp":1693070497949},"reference-count":12,"publisher":"Elsevier BV","issue":"3","license":[{"start":{"date-parts":[[1991,11,1]],"date-time":"1991-11-01T00:00:00Z","timestamp":688953600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Journal of Systems and Software"],"published-print":{"date-parts":[[1991,11]]},"DOI":"10.1016\/0164-1212(91)90013-v","type":"journal-article","created":{"date-parts":[[2003,8,8]],"date-time":"2003-08-08T04:49:55Z","timestamp":1060318195000},"page":"185-196","source":"Crossref","is-referenced-by-count":2,"title":["Managing the quality of computing services: A user-oriented approach using utility theory and service-level indices"],"prefix":"10.1016","volume":"16","author":[{"given":"Armin","family":"Roeseler","sequence":"first","affiliation":[]},{"given":"Anneliese","family":"von Mayrhauser","sequence":"additional","affiliation":[]}],"member":"78","reference":[{"key":"10.1016\/0164-1212(91)90013-V_BIB1","series-title":"Computers and Profits: Quantifying Financial Benefits of Information","author":"Kleijnen","year":"1980"},{"issue":"10","key":"10.1016\/0164-1212(91)90013-V_BIB2","doi-asserted-by":"crossref","first-page":"776","DOI":"10.1145\/358413.358429","article-title":"The Management of End User Computing","volume":"26","author":"Rockart","year":"1983","journal-title":"Communications of the ACM"},{"issue":"2","key":"10.1016\/0164-1212(91)90013-V_BIB3","first-page":"35","article-title":"Evaluation and Decision-Making Procedures in Computer Service Selection","volume":"1","author":"von Mayrhauser","year":"1982","journal-title":"J. Capacity Management"},{"key":"10.1016\/0164-1212(91)90013-V_BIB4","series-title":"Proceedings of the International Conference on the Management and Performance Evaluation of Computer Systems (CMG)","first-page":"386","article-title":"A Productivity Model for a Computation Center from the Customer Point of View","author":"Roeseler","year":"1986"},{"key":"10.1016\/0164-1212(91)90013-V_BIB5","series-title":"Decisions with Multiple Objectives: Preferences and Value Tradeoffs","author":"Keeney","year":"1976"},{"key":"10.1016\/0164-1212(91)90013-V_BIB6","article-title":"A Methodology for Computer Service Selection","author":"Witte","year":"1983"},{"key":"10.1016\/0164-1212(91)90013-V_BIB7","unstructured":"A. Roeseler and A. K. von Mayrhauser, Using Service Level Indices to Manage the Quality of Computing Services: A Case Study. Submitted for publication."},{"issue":"5","key":"10.1016\/0164-1212(91)90013-V_BIB8","first-page":"63","article-title":"Network Design: a Decision Matrix Approach","volume":"20","author":"Terplan","year":"1986","journal-title":"Telecommunications"},{"issue":"5","key":"10.1016\/0164-1212(91)90013-V_BIB9","first-page":"25","article-title":"A Theory of Productivity in the Creative Process","volume":"6","author":"Brady","year":"1986","journal-title":"IEEE CG&A"},{"key":"10.1016\/0164-1212(91)90013-V_BIB10","author":"Ishikawa","year":"1982"},{"key":"10.1016\/0164-1212(91)90013-V_BIB11","series-title":"Proceedings of the International Conference on the Management and Performance Evaluation of Computer Systems (CMG)","first-page":"160","article-title":"A PROLOG-based Expert System for Tuning MVS\/XA","author":"Domanski","year":"1987"},{"key":"10.1016\/0164-1212(91)90013-V_BIB12","author":"Sachs","year":"1984"}],"container-title":["Journal of Systems and Software"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:016412129190013V?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:016412129190013V?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2019,3,15]],"date-time":"2019-03-15T02:59:25Z","timestamp":1552618765000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/016412129190013V"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1991,11]]},"references-count":12,"journal-issue":{"issue":"3","published-print":{"date-parts":[[1991,11]]}},"alternative-id":["016412129190013V"],"URL":"https:\/\/doi.org\/10.1016\/0164-1212(91)90013-v","relation":{},"ISSN":["0164-1212"],"issn-type":[{"value":"0164-1212","type":"print"}],"subject":[],"published":{"date-parts":[[1991,11]]}}}