{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,23]],"date-time":"2026-03-23T10:43:49Z","timestamp":1774262629388,"version":"3.50.1"},"reference-count":5,"publisher":"Elsevier BV","issue":"8","license":[{"start":{"date-parts":[[1992,11,1]],"date-time":"1992-11-01T00:00:00Z","timestamp":720576000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Computers &amp; Operations Research"],"published-print":{"date-parts":[[1992,11]]},"DOI":"10.1016\/0305-0548(92)90010-3","type":"journal-article","created":{"date-parts":[[2003,6,30]],"date-time":"2003-06-30T16:15:45Z","timestamp":1056989745000},"page":"713-716","source":"Crossref","is-referenced-by-count":50,"title":["The M\/M\/c\/N queue with balking and reneging"],"prefix":"10.1016","volume":"19","author":[{"given":"M.O.","family":"Abou-El-Ata","sequence":"first","affiliation":[]},{"given":"A.M.A.","family":"Hariri","sequence":"additional","affiliation":[]}],"member":"78","reference":[{"key":"10.1016\/0305-0548(92)90010-3_BIB1","doi-asserted-by":"crossref","first-page":"64","DOI":"10.1287\/opre.16.1.64","article-title":"The stationary solution of the multi-server queueing model with discouragement","volume":"16","author":"Reynolds","year":"1968","journal-title":"Ops Res."},{"key":"10.1016\/0305-0548(92)90010-3_BIB2","doi-asserted-by":"crossref","first-page":"421","DOI":"10.1016\/0305-0548(86)90029-8","article-title":"On a multi-server Markovian queueing system with balking and reneging","volume":"13","author":"Haghighi","year":"1986","journal-title":"Computers Ops Res."},{"key":"10.1016\/0305-0548(92)90010-3_BIB3","series-title":"Faculty of Education Journal","first-page":"53","article-title":"New approach for the moments of the simple birth-death processes and discrete distribution II","author":"Abou-El-Ata","year":"1987"},{"key":"10.1016\/0305-0548(92)90010-3_BIB4","doi-asserted-by":"crossref","first-page":"360","DOI":"10.1093\/biomet\/44.3-4.360","article-title":"Queueing with balking","volume":"44","author":"Haight","year":"1957","journal-title":"Biometrika"},{"key":"10.1016\/0305-0548(92)90010-3_BIB5","doi-asserted-by":"crossref","first-page":"145","DOI":"10.1287\/opre.18.1.145","article-title":"Two server Markovian queues with balking: heterogeneous vs homogeneous servers","volume":"18","author":"Singh","year":"1970","journal-title":"Ops Res."}],"container-title":["Computers &amp; Operations Research"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:0305054892900103?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:0305054892900103?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2019,3,18]],"date-time":"2019-03-18T17:23:49Z","timestamp":1552929829000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/0305054892900103"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1992,11]]},"references-count":5,"journal-issue":{"issue":"8","published-print":{"date-parts":[[1992,11]]}},"alternative-id":["0305054892900103"],"URL":"https:\/\/doi.org\/10.1016\/0305-0548(92)90010-3","relation":{},"ISSN":["0305-0548"],"issn-type":[{"value":"0305-0548","type":"print"}],"subject":[],"published":{"date-parts":[[1992,11]]}}}