{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,11,1]],"date-time":"2025-11-01T21:26:11Z","timestamp":1762032371712},"reference-count":21,"publisher":"Elsevier BV","issue":"4","license":[{"start":{"date-parts":[[1985,4,1]],"date-time":"1985-04-01T00:00:00Z","timestamp":481161600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information & Management"],"published-print":{"date-parts":[[1985,4]]},"DOI":"10.1016\/0378-7206(85)90019-9","type":"journal-article","created":{"date-parts":[[2002,10,7]],"date-time":"2002-10-07T15:38:56Z","timestamp":1034005136000},"page":"221-226","source":"Crossref","is-referenced-by-count":20,"title":["Documenting information systems for management: A key to maintaining user satisfaction"],"prefix":"10.1016","volume":"8","author":[{"given":"William J.","family":"Doll","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mesbah U.","family":"Ahmed","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"78","reference":[{"issue":"No. 4","key":"10.1016\/0378-7206(85)90019-9_BIB1","doi-asserted-by":"crossref","first-page":"147","DOI":"10.1287\/mnsc.14.4.B147","article-title":"Management Misinformation Systems","volume":"Vol. 14","author":"Ackoff","year":"1967","journal-title":"Management Science"},{"key":"10.1016\/0378-7206(85)90019-9_BIB2","first-page":"656","article-title":"Administration of an Information Center: User's Experience","author":"Brandish","year":"1981","journal-title":"Proceedings GUIDE 52"},{"issue":"No. 4","key":"10.1016\/0378-7206(85)90019-9_BIB3","doi-asserted-by":"crossref","first-page":"35","DOI":"10.2307\/248745","article-title":"The Field of End User Computing: Findings and Issues","volume":"Vol. 7","author":"Benson","year":"1983","journal-title":"MIS Quarterly"},{"key":"10.1016\/0378-7206(85)90019-9_BIB4","series-title":"Working Paper NO. MISRC-WP-82-04","article-title":"Caution: User-Developed Decision Support Systems Can jBe Dangerous to Your Organization","author":"Davis","year":"1981"},{"issue":"No. 1","key":"10.1016\/0378-7206(85)90019-9_BIB5","article-title":"Avenues For Top Management Involvement In Successful MIS Development","volume":"Vol. 9","author":"Doll","year":"1985","journal-title":"MIS Quarterly, Vol. 9, No. 1"},{"issue":"No. 6","key":"10.1016\/0378-7206(85)90019-9_BIB6","first-page":"6","article-title":"Managing User Expectations","volume":"Vol. 34","author":"Doll","year":"1983","journal-title":"Journal of Systems Management"},{"issue":"No. 11","key":"10.1016\/0378-7206(85)90019-9_BIB7","first-page":"15","article-title":"EDP User Documentation: The Missing Link","volume":"Vol. 31","author":"Grimm","year":"1980","journal-title":"Journal of Systems Management"},{"issue":"No. 2","key":"10.1016\/0378-7206(85)90019-9_BIB8","doi-asserted-by":"crossref","first-page":"131","DOI":"10.1147\/sj.212.0131","article-title":"Management Considerations for an Information Center","volume":"Vol. 21","author":"Hammond","year":"1982","journal-title":"IBM Systems Journal"},{"key":"10.1016\/0378-7206(85)90019-9_BIB9","series-title":"Application Development Without Programming","author":"Martin","year":"1982"},{"issue":"No. 7","key":"10.1016\/0378-7206(85)90019-9_BIB10","first-page":"30","article-title":"The New Info Centers","volume":"Vol. 29","author":"McCartney","year":"1983","journal-title":"Datamation"},{"issue":"No. 6","key":"10.1016\/0378-7206(85)90019-9_BIB11","first-page":"1","article-title":"Supporting End User Programming","volume":"Vol. 19","author":"McNurlin","year":"1981","journal-title":"EDP Analyzer"},{"issue":"No. 5","key":"10.1016\/0378-7206(85)90019-9_BIB12","first-page":"1","article-title":"Programming By End Users","volume":"Vol. 19","author":"McNurlin","year":"1981","journal-title":"EDP Analyzer"},{"issue":"No. 3","key":"10.1016\/0378-7206(85)90019-9_BIB13","doi-asserted-by":"crossref","first-page":"37","DOI":"10.2307\/249047","article-title":"End Users as Application Developers","volume":"Vol. 3","author":"McLean","year":"1979","journal-title":"MIS Quarterly"},{"issue":"No. 1","key":"10.1016\/0378-7206(85)90019-9_BIB14","first-page":"1","article-title":"User Friendliness","volume":"Vol. 8","author":"Meyer","year":"1984","journal-title":"MIS Quarterly"},{"issue":"No. 2","key":"10.1016\/0378-7206(85)90019-9_BIB15","first-page":"224","article-title":"Friendliness","volume":"Vol. 28","author":"Morland","year":"1982","journal-title":"Datamation"},{"issue":"No. 1","key":"10.1016\/0378-7206(85)90019-9_BIB16","first-page":"26","article-title":"The Information Center Extends a Helping Hand","volume":"Vol. 30","author":"Rhodes","year":"1983","journal-title":"Infosystems"},{"issue":"No. 1","key":"10.1016\/0378-7206(85)90019-9_BIB17","doi-asserted-by":"crossref","first-page":"39","DOI":"10.2307\/249243","article-title":"User Developed Applications: Evaluations of Success from the DP Department Perspective","volume":"Vol. 8","author":"Rivard","year":"1984","journal-title":"MIS Quarterly"},{"key":"10.1016\/0378-7206(85)90019-9_BIB18","series-title":"Proceedings of the Second International Conference on Information Systems","first-page":"351","article-title":"The Management of End User Computing","author":"Rockart","year":"1981"},{"key":"10.1016\/0378-7206(85)90019-9_BIB19","series-title":"Proceedings Guide 53","first-page":"918","article-title":"The Productivity Impact of an Information Center on Application Development","author":"Rosenberger","year":"1981"},{"issue":"No. 8","key":"10.1016\/0378-7206(85)90019-9_BIB20","first-page":"56","article-title":"For Good Documentation","volume":"Vol. 38","author":"Schaeffer","year":"1977","journal-title":"Administrative Management"},{"issue":"No. 1","key":"10.1016\/0378-7206(85)90019-9_BIB21","first-page":"12","article-title":"Information Centers","volume":"Vol. 2","author":"Targler","year":"1983","journal-title":"Information Processing"}],"container-title":["Information & Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:0378720685900199?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:0378720685900199?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2019,4,10]],"date-time":"2019-04-10T21:57:44Z","timestamp":1554933464000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/0378720685900199"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1985,4]]},"references-count":21,"journal-issue":{"issue":"4","published-print":{"date-parts":[[1985,4]]}},"alternative-id":["0378720685900199"],"URL":"https:\/\/doi.org\/10.1016\/0378-7206(85)90019-9","relation":{},"ISSN":["0378-7206"],"issn-type":[{"value":"0378-7206","type":"print"}],"subject":[],"published":{"date-parts":[[1985,4]]}}}