{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,4]],"date-time":"2026-07-04T08:18:37Z","timestamp":1783153117067,"version":"3.54.6"},"reference-count":27,"publisher":"Elsevier BV","license":[{"start":{"date-parts":[[2026,8,1]],"date-time":"2026-08-01T00:00:00Z","timestamp":1785542400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"},{"start":{"date-parts":[[2026,8,1]],"date-time":"2026-08-01T00:00:00Z","timestamp":1785542400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/legal\/tdmrep-license"},{"start":{"date-parts":[[2026,8,1]],"date-time":"2026-08-01T00:00:00Z","timestamp":1785542400000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-017"},{"start":{"date-parts":[[2026,8,1]],"date-time":"2026-08-01T00:00:00Z","timestamp":1785542400000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"},{"start":{"date-parts":[[2026,8,1]],"date-time":"2026-08-01T00:00:00Z","timestamp":1785542400000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-012"},{"start":{"date-parts":[[2026,8,1]],"date-time":"2026-08-01T00:00:00Z","timestamp":1785542400000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2026,8,1]],"date-time":"2026-08-01T00:00:00Z","timestamp":1785542400000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-004"}],"funder":[{"DOI":"10.13039\/100012542","name":"Sichuan Provincial Science and Technology Support Program","doi-asserted-by":"publisher","award":["2024NSFSC1065"],"award-info":[{"award-number":["2024NSFSC1065"]}],"id":[{"id":"10.13039\/100012542","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/100012542","name":"Sichuan Provincial Science and Technology Support Program","doi-asserted-by":"publisher","award":["2025NSFJQ0072"],"award-info":[{"award-number":["2025NSFJQ0072"]}],"id":[{"id":"10.13039\/100012542","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/501100001809","name":"National Natural Science Foundation of China","doi-asserted-by":"publisher","award":["72371173"],"award-info":[{"award-number":["72371173"]}],"id":[{"id":"10.13039\/501100001809","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/501100001809","name":"National Natural Science Foundation of China","doi-asserted-by":"publisher","award":["72301186"],"award-info":[{"award-number":["72301186"]}],"id":[{"id":"10.13039\/501100001809","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/501100001809","name":"National Natural Science Foundation of China","doi-asserted-by":"publisher","award":["72171158"],"award-info":[{"award-number":["72171158"]}],"id":[{"id":"10.13039\/501100001809","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["clinicalkey.com","clinicalkey.com.au","clinicalkey.es","clinicalkey.fr","clinicalkey.jp","elsevier.com","sciencedirect.com"],"crossmark-restriction":true},"short-container-title":["Artificial Intelligence in Medicine"],"published-print":{"date-parts":[[2026,8]]},"DOI":"10.1016\/j.artmed.2026.103427","type":"journal-article","created":{"date-parts":[[2026,4,30]],"date-time":"2026-04-30T16:49:48Z","timestamp":1777567788000},"page":"103427","update-policy":"https:\/\/doi.org\/10.1016\/elsevier_cm_policy","source":"Crossref","is-referenced-by-count":0,"special_numbering":"C","title":["Patient preference analysis for online consultation based on user-generated content"],"prefix":"10.1016","volume":"178","author":[{"given":"Huchang","family":"Liao","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Yuan","family":"Zheng","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Xingli","family":"Wu","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Pengkun","family":"Wu","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"78","reference":[{"issue":"5","key":"10.1016\/j.artmed.2026.103427_bb0005","doi-asserted-by":"crossref","DOI":"10.1016\/j.ipm.2020.102253","article-title":"Exploring the online doctor-patient interaction on patient satisfaction based on text mining and empirical analysis","volume":"57","author":"Chen","year":"2020","journal-title":"Inf Process Manag"},{"issue":"7","key":"10.1016\/j.artmed.2026.103427_bb0010","doi-asserted-by":"crossref","DOI":"10.2196\/14455","article-title":"Gender, soft skills, and patient experience in online physician reviews: a large-scale text analysis","volume":"22","author":"Dunivin","year":"2020","journal-title":"J Med Internet Res"},{"key":"10.1016\/j.artmed.2026.103427_bb0015","series-title":"Decisions with multiple objectives: preferences and value trade-offs","author":"Keeney","year":"1993"},{"key":"10.1016\/j.artmed.2026.103427_bb0020","doi-asserted-by":"crossref","DOI":"10.1016\/j.omega.2022.102784","article-title":"Physician selection based on user-generated content considering interactive criteria and risk preferences of patients","volume":"115","author":"Liu","year":"2023","journal-title":"Omega"},{"issue":"16","key":"10.1016\/j.artmed.2026.103427_bb0025","doi-asserted-by":"crossref","first-page":"19093","DOI":"10.1007\/s10489-023-04485-9","article-title":"A sentiment analysis driven method based on public and personal preferences with correlated attributes to select online doctors","volume":"53","author":"Wu","year":"2023","journal-title":"Applied Intelligence"},{"key":"10.1016\/j.artmed.2026.103427_bb0030","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1016\/j.dss.2014.01.011","article-title":"The influence of reviewer engagement characteristics on online review helpfulness: a text regression model","volume":"61","author":"Ngo-Ye","year":"2014","journal-title":"Decision Support Systems"},{"issue":"2","key":"10.1016\/j.artmed.2026.103427_bb0035","doi-asserted-by":"crossref","first-page":"1236","DOI":"10.1111\/itor.12569","article-title":"New doctors ranking system based on VIKOR method","volume":"27","author":"Hu","year":"2020","journal-title":"International Transactions in Operational Research"},{"issue":"1","key":"10.1016\/j.artmed.2026.103427_bb0040","article-title":"Online doctor recommendation with convolutional neural network and sparse inputs","volume":"2020","author":"Yan","year":"2020","journal-title":"Comput Intell Neurosci"},{"key":"10.1016\/j.artmed.2026.103427_bb0045","doi-asserted-by":"crossref","first-page":"555","DOI":"10.1007\/s10479-022-04843-9","article-title":"Doctor recommendation under probabilistic linguistic environment considering patient\u2019s risk preference","volume":"341","author":"Chen","year":"2024","journal-title":"Annals of Operations Research"},{"issue":"3","key":"10.1016\/j.artmed.2026.103427_bb0050","doi-asserted-by":"crossref","first-page":"205","DOI":"10.1016\/j.elerap.2011.10.003","article-title":"Evaluating content quality and helpfulness of online product reviews: the interplay of review helpfulness vs. review content","volume":"11","author":"Korfiatis","year":"2012","journal-title":"Electronic Commerce Research and Applications"},{"key":"10.1016\/j.artmed.2026.103427_bb0055","doi-asserted-by":"crossref","DOI":"10.1016\/j.omega.2023.102836","article-title":"A compensatory value function for modeling risk tolerance and criteria interactions in preference disaggregation","volume":"117","author":"Wu","year":"2023","journal-title":"Omega"},{"key":"10.1016\/j.artmed.2026.103427_bb0060","doi-asserted-by":"crossref","DOI":"10.1016\/j.knosys.2023.110871","article-title":"Selection of a representative sorting model in a preference disaggregation setting: a review of existing procedures, new proposals, and experimental comparison","volume":"278","author":"W\u00f3jcik","year":"2023","journal-title":"Knowledge-Based Systems"},{"issue":"2","key":"10.1016\/j.artmed.2026.103427_bb0065","first-page":"586","article-title":"Data-driven preference learning methods for value-driven multiple criteria sorting with interacting criteria","volume":"33","author":"Liu","year":"2021","journal-title":"INFORMS Journal on Computing"},{"key":"10.1016\/j.artmed.2026.103427_bb0070","doi-asserted-by":"crossref","first-page":"65","DOI":"10.1016\/j.ijinfomgt.2019.01.005","article-title":"A hybrid IT framework for identifying high-quality physicians using big data analytics","volume":"47","author":"Ye","year":"2019","journal-title":"International Journal of Information Management"},{"issue":"4","key":"10.1016\/j.artmed.2026.103427_bb0075","doi-asserted-by":"crossref","first-page":"353","DOI":"10.1002\/joom.1028","article-title":"Operational efficiency and patient-centered health care: a view from online physician reviews","volume":"65","author":"Ko","year":"2019","journal-title":"Journal of Operations Management"},{"key":"10.1016\/j.artmed.2026.103427_bb0080","doi-asserted-by":"crossref","DOI":"10.1016\/j.artmed.2021.102138","article-title":"Aspect-based sentiment analysis with graph convolution over syntactic dependencies","volume":"119","author":"\u017duni\u0107","year":"2021","journal-title":"Artif Intell Med"},{"key":"10.1016\/j.artmed.2026.103427_bb0085","doi-asserted-by":"crossref","DOI":"10.1016\/j.artmed.2023.102758","article-title":"A new word embedding model integrated with medical knowledge for deep learning-based sentiment classification","volume":"148","author":"Khine","year":"2024","journal-title":"Artif Intell Med"},{"key":"10.1016\/j.artmed.2026.103427_bb0090","doi-asserted-by":"crossref","DOI":"10.1016\/j.asoc.2023.110119","article-title":"Explainable AI in big data intelligence of community detection for digitalization e-healthcare services","volume":"136","author":"Sangaiah","year":"2023","journal-title":"Appl Soft Comput"},{"issue":"2","key":"10.1016\/j.artmed.2026.103427_bb0095","doi-asserted-by":"crossref","first-page":"454","DOI":"10.1108\/INTR-07-2020-0379","article-title":"Doctor recommendation on healthcare consultation platforms: an integrated framework of knowledge graph and deep learning","volume":"32","author":"Yuan","year":"2021","journal-title":"Internet Res"},{"key":"10.1016\/j.artmed.2026.103427_bb0100","doi-asserted-by":"crossref","DOI":"10.1016\/j.eswa.2023.119620","article-title":"Doctors ranking through heterogeneous information: the new score functions considering patients\u2019 emotional intensity","volume":"219","author":"Chen","year":"2023","journal-title":"Expert Systems with Applications"},{"key":"10.1016\/j.artmed.2026.103427_bb0105","doi-asserted-by":"crossref","DOI":"10.1016\/j.eswa.2023.122248","article-title":"A novel multi-interval-valued fuzzy set model to solve MADM problems","volume":"238","author":"Zhang","year":"2024","journal-title":"Expert Systems with Applications"},{"key":"10.1016\/j.artmed.2026.103427_bb0110","doi-asserted-by":"crossref","first-page":"151","DOI":"10.1016\/0377-2217(82)90155-2","article-title":"Assessing a set of additive utility functions for multicriteria decision making: the UTA method","volume":"10","author":"Jacquet-Lagr\u00e8ze","year":"1982","journal-title":"European Journal of Operational Research"},{"key":"10.1016\/j.artmed.2026.103427_bb0115","doi-asserted-by":"crossref","DOI":"10.1016\/j.asoc.2023.110643","article-title":"Non-additive robust ordinal regression: a multicriteria decision model based on hierarchical-level-bidirectional choquet integral","volume":"146","author":"Song","year":"2023","journal-title":"Appl Soft Comput"},{"key":"10.1016\/j.artmed.2026.103427_bb0120","doi-asserted-by":"crossref","DOI":"10.1016\/j.eswa.2022.118208","article-title":"Tolerance framework for robust group multiple criteria decision making","volume":"208","author":"Yang","year":"2022","journal-title":"Expert Systems with Applications"},{"key":"10.1016\/j.artmed.2026.103427_bb0125","series-title":"The elements of statistical learning: data mining, Inference and Prediction","author":"Hastie","year":"2001"},{"key":"10.1016\/j.artmed.2026.103427_bb0130","article-title":"Machine learning - a probabilistic perspective","author":"Murphy","year":"2012"},{"key":"10.1016\/j.artmed.2026.103427_bb0135","doi-asserted-by":"crossref","DOI":"10.1016\/j.jbi.2019.103272","article-title":"Exploring the impact of online information signals in leveraging the economic returns of physicians","volume":"98","author":"Shah","year":"2019","journal-title":"J Biomed Inform"}],"container-title":["Artificial Intelligence in Medicine"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0933365726000795?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0933365726000795?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2026,7,4]],"date-time":"2026-07-04T07:47:32Z","timestamp":1783151252000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0933365726000795"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2026,8]]},"references-count":27,"alternative-id":["S0933365726000795"],"URL":"https:\/\/doi.org\/10.1016\/j.artmed.2026.103427","relation":{},"ISSN":["0933-3657"],"issn-type":[{"value":"0933-3657","type":"print"}],"subject":[],"published":{"date-parts":[[2026,8]]},"assertion":[{"value":"Elsevier","name":"publisher","label":"This article is maintained by"},{"value":"Patient preference analysis for online consultation based on user-generated content","name":"articletitle","label":"Article Title"},{"value":"Artificial Intelligence in Medicine","name":"journaltitle","label":"Journal Title"},{"value":"https:\/\/doi.org\/10.1016\/j.artmed.2026.103427","name":"articlelink","label":"CrossRef DOI link to publisher maintained version"},{"value":"article","name":"content_type","label":"Content Type"},{"value":"\u00a9 2026 Elsevier B.V. All rights are reserved, including those for text and data mining, AI training, and similar technologies.","name":"copyright","label":"Copyright"}],"article-number":"103427"}}