{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,31]],"date-time":"2026-07-31T15:11:53Z","timestamp":1785510713972,"version":"3.56.0"},"reference-count":50,"publisher":"Elsevier BV","license":[{"start":{"date-parts":[[2026,9,1]],"date-time":"2026-09-01T00:00:00Z","timestamp":1788220800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"},{"start":{"date-parts":[[2026,9,1]],"date-time":"2026-09-01T00:00:00Z","timestamp":1788220800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/legal\/tdmrep-license"},{"start":{"date-parts":[[2026,9,1]],"date-time":"2026-09-01T00:00:00Z","timestamp":1788220800000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-017"},{"start":{"date-parts":[[2026,9,1]],"date-time":"2026-09-01T00:00:00Z","timestamp":1788220800000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"},{"start":{"date-parts":[[2026,9,1]],"date-time":"2026-09-01T00:00:00Z","timestamp":1788220800000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-012"},{"start":{"date-parts":[[2026,9,1]],"date-time":"2026-09-01T00:00:00Z","timestamp":1788220800000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2026,9,1]],"date-time":"2026-09-01T00:00:00Z","timestamp":1788220800000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-004"}],"funder":[{"DOI":"10.13039\/501100001809","name":"National Natural Science Foundation of China","doi-asserted-by":"publisher","id":[{"id":"10.13039\/501100001809","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["elsevier.com","sciencedirect.com"],"crossmark-restriction":true},"short-container-title":["Computers &amp; Industrial Engineering"],"published-print":{"date-parts":[[2026,9]]},"DOI":"10.1016\/j.cie.2026.112202","type":"journal-article","created":{"date-parts":[[2026,6,14]],"date-time":"2026-06-14T22:01:40Z","timestamp":1781474500000},"page":"112202","update-policy":"https:\/\/doi.org\/10.1016\/elsevier_cm_policy","source":"Crossref","is-referenced-by-count":0,"special_numbering":"C","title":["Overselling management in a competitive airline market: The role of refund policies"],"prefix":"10.1016","volume":"219","author":[{"ORCID":"https:\/\/orcid.org\/0009-0006-9329-8388","authenticated-orcid":false,"given":"Xiaoxu","family":"Chen","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Lipan","family":"Feng","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Xin","family":"Wen","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Sai-Ho","family":"Chung","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"78","reference":[{"issue":"2","key":"10.1016\/j.cie.2026.112202_b0005","doi-asserted-by":"crossref","first-page":"641","DOI":"10.1093\/restud\/rdad037","article-title":"Price discrimination in international airline markets","volume":"91","author":"Aryal","year":"2024","journal-title":"Review of Economic Studies"},{"issue":"4","key":"10.1016\/j.cie.2026.112202_b0010","doi-asserted-by":"crossref","first-page":"605","DOI":"10.1287\/mksc.18.4.605","article-title":"Research note: Overselling with opportunistic cancellations","volume":"18","author":"Biyalogorsky","year":"1999","journal-title":"Marketing Science"},{"issue":"1","key":"10.1016\/j.cie.2026.112202_b0015","doi-asserted-by":"crossref","first-page":"127","DOI":"10.1287\/opre.41.1.127","article-title":"Airline seat allocation with multiple nested fare classes","volume":"41","author":"Brumelle","year":"1993","journal-title":"Operations research"},{"issue":"2","key":"10.1016\/j.cie.2026.112202_b0020","doi-asserted-by":"crossref","first-page":"214","DOI":"10.1287\/mksc.2016.1006","article-title":"Is advance selling desirable with competition?","volume":"36","author":"Cachon","year":"2017","journal-title":"Marketing Science"},{"issue":"3","key":"10.1016\/j.cie.2026.112202_b0025","doi-asserted-by":"crossref","first-page":"900","DOI":"10.1016\/j.ejor.2016.01.056","article-title":"Market structure and the value of overselling under stochastic demands","volume":"252","author":"Chua","year":"2016","journal-title":"European Journal of Operational Research"},{"issue":"3","key":"10.1016\/j.cie.2026.112202_b0030","doi-asserted-by":"crossref","first-page":"455","DOI":"10.1287\/msom.2017.0646","article-title":"Unbundling of ancillary service: How does price discrimination of main service matter?","volume":"20","author":"Cui","year":"2018","journal-title":"Manufacturing & Service Operations Management"},{"issue":"1","key":"10.1016\/j.cie.2026.112202_b0035","doi-asserted-by":"crossref","first-page":"44","DOI":"10.1177\/002224299906300104","article-title":"Strategic service pricing and yield management","volume":"63","author":"Desiraju","year":"1999","journal-title":"Journal of Marketing"},{"issue":"6","key":"10.1016\/j.cie.2026.112202_b0040","doi-asserted-by":"crossref","first-page":"1258","DOI":"10.1093\/jeea\/jvw025","article-title":"Overbooking","volume":"15","author":"Ely","year":"2017","journal-title":"Journal of the European Economic Association"},{"issue":"4","key":"10.1016\/j.cie.2026.112202_b0045","doi-asserted-by":"crossref","first-page":"424","DOI":"10.5325\/transportationj.53.4.0424","article-title":"Examining differences in short-haul and long-haul markets in US commercial airline passenger demand","volume":"53","author":"Elking","year":"2014","journal-title":"Transportation Journal"},{"key":"10.1016\/j.cie.2026.112202_b0050","doi-asserted-by":"crossref","DOI":"10.1016\/j.jatrs.2024.100034","article-title":"Drivers and outcomes of airline passenger satisfaction: A Meta-analysis","volume":"3","author":"Eshaghi","year":"2024","journal-title":"Journal of the Air Transport Research Society"},{"issue":"6","key":"10.1016\/j.cie.2026.112202_b0055","doi-asserted-by":"crossref","first-page":"1040","DOI":"10.1287\/mksc.1100.0576","article-title":"The economics of buyer uncertainty: Advance selling vs. probabilistic selling","volume":"29","author":"Fay","year":"2010","journal-title":"Marketing Science"},{"issue":"4","key":"10.1016\/j.cie.2026.112202_b0060","doi-asserted-by":"crossref","first-page":"313","DOI":"10.1177\/109467059914003","article-title":"Selling with \u201csatisfaction guaranteed\u201d","volume":"1","author":"Fruchter","year":"1999","journal-title":"Journal of Service Research"},{"issue":"3","key":"10.1016\/j.cie.2026.112202_b0065","doi-asserted-by":"crossref","first-page":"550","DOI":"10.1287\/mnsc.1070.0782","article-title":"Revenue management of callable products","volume":"54","author":"Gallego","year":"2008","journal-title":"Management Science"},{"issue":"5","key":"10.1016\/j.cie.2026.112202_b0070","doi-asserted-by":"crossref","first-page":"1241","DOI":"10.1287\/mnsc.2013.1821","article-title":"Dynamic pricing of perishable assets under competition","volume":"60","author":"Gallego","year":"2014","journal-title":"Management Science"},{"issue":"2","key":"10.1016\/j.cie.2026.112202_b0075","doi-asserted-by":"crossref","first-page":"577","DOI":"10.1016\/j.ijpe.2010.07.040","article-title":"Overbooking with bilateral transference in parallel flights","volume":"128","author":"Ge","year":"2010","journal-title":"International Journal of Production Economics"},{"issue":"5","key":"10.1016\/j.cie.2026.112202_b0080","doi-asserted-by":"crossref","first-page":"901","DOI":"10.1287\/mksc.1080.0457","article-title":"Service cancellation and competitive refund policy","volume":"28","author":"Guo","year":"2009","journal-title":"Marketing Science"},{"key":"10.1016\/j.cie.2026.112202_b0085","doi-asserted-by":"crossref","first-page":"18","DOI":"10.1016\/j.omega.2016.12.002","article-title":"Advance selling with freebies and limited production capacity","volume":"73","author":"Huang","year":"2017","journal-title":"Omega"},{"key":"10.1016\/j.cie.2026.112202_b0090","doi-asserted-by":"crossref","DOI":"10.1016\/j.trb.2024.103043","article-title":"Strategic coopetition among transportation service providers considering supply\u2013demand congestion effects and asymmetric bargaining power","volume":"188","author":"Huang","year":"2024","journal-title":"Transportation Research Part B: Methodological"},{"issue":"3","key":"10.1016\/j.cie.2026.112202_b0095","doi-asserted-by":"crossref","first-page":"229","DOI":"10.1016\/j.trb.2007.10.005","article-title":"A hazard model of US airline passengers\u2019 refund and exchange behavior","volume":"42","author":"Iliescu","year":"2008","journal-title":"Transportation Research Part B: Methodological"},{"issue":"1","key":"10.1016\/j.cie.2026.112202_b0100","doi-asserted-by":"crossref","first-page":"221","DOI":"10.1016\/S0360-8352(96)00211-2","article-title":"An economic model for air cargo overbooking under stochastic capacity","volume":"32","author":"Kasilingam","year":"1997","journal-title":"Computers & Industrial Engineering"},{"issue":"2","key":"10.1016\/j.cie.2026.112202_b0105","first-page":"493","article-title":"Analysis of seat allocation and overbooking decisions with hybrid information","volume":"240","author":"Lan","year":"2015","journal-title":"European Journal of Operational Research"},{"issue":"3","key":"10.1016\/j.cie.2026.112202_b0110","doi-asserted-by":"crossref","first-page":"925","DOI":"10.1016\/j.ejor.2016.04.054","article-title":"Duopoly game of callable products in airline revenue management","volume":"254","author":"Li","year":"2016","journal-title":"European Journal of Operational Research"},{"issue":"6","key":"10.1016\/j.cie.2026.112202_b0115","doi-asserted-by":"crossref","first-page":"1129","DOI":"10.1287\/mksc.1090.0519","article-title":"Overselling in a competitive environment: Boon or bane?","volume":"28","author":"Lim","year":"2009","journal-title":"Marketing Science"},{"issue":"2","key":"10.1016\/j.cie.2026.112202_b0120","doi-asserted-by":"crossref","first-page":"505","DOI":"10.1016\/j.ejor.2009.08.005","article-title":"On optimal service capacity allocation policy in an advance selling environment in continuous time","volume":"203","author":"Mesak","year":"2010","journal-title":"European Journal of Operational Research"},{"key":"10.1016\/j.cie.2026.112202_b0125","doi-asserted-by":"crossref","first-page":"427","DOI":"10.1086\/296442","article-title":"Competitive promotional strategies","author":"Narasimhan","year":"1988","journal-title":"Journal of Business"},{"key":"10.1016\/j.cie.2026.112202_b0130","doi-asserted-by":"crossref","DOI":"10.1016\/j.cie.2023.109445","article-title":"Time-sensitive cancellation refund in advance booking: Effect of online-to-offline marketing policy","volume":"183","author":"Noori-daryan","year":"2023","journal-title":"Computers & Industrial Engineering"},{"key":"10.1016\/j.cie.2026.112202_b0135","doi-asserted-by":"crossref","DOI":"10.1016\/j.cie.2021.107654","article-title":"Operational slack, service disruptions, and service quality: Empirical evidence from the US airline industry","volume":"161","author":"Parast","year":"2021","journal-title":"Computers & Industrial Engineering"},{"issue":"2","key":"10.1016\/j.cie.2026.112202_b0140","doi-asserted-by":"crossref","first-page":"237","DOI":"10.1287\/opre.33.2.237","article-title":"OR Forum\u2014OR and the airline overbooking problem","volume":"33","author":"Rothstein","year":"1985","journal-title":"Operations Research"},{"key":"10.1016\/j.cie.2026.112202_b0145","doi-asserted-by":"crossref","DOI":"10.1016\/j.cie.2020.106930","article-title":"Approximation of sell-out probability to estimate expected marginal value of capacity","volume":"151","author":"Sel\u00e7uk","year":"2021","journal-title":"Computers & Industrial Engineering"},{"issue":"3","key":"10.1016\/j.cie.2026.112202_b0150","doi-asserted-by":"crossref","first-page":"351","DOI":"10.1016\/j.ijresmar.2004.11.004","article-title":"Advance-selling as a competitive marketing tool","volume":"22","author":"Shugan","year":"2005","journal-title":"International Journal of Research in Marketing"},{"issue":"1","key":"10.1016\/j.cie.2026.112202_b0155","doi-asserted-by":"crossref","first-page":"8","DOI":"10.1287\/inte.22.1.8","article-title":"Yield management at American airlines","volume":"22","author":"Smith","year":"1992","journal-title":"Interfaces"},{"key":"10.1016\/j.cie.2026.112202_b0160","article-title":"A novel approach to measure perceived customer centricity in the passenger airline industry: Index development and validation","volume":"3","author":"Soklaridis","year":"2024","journal-title":"Journal of the Air Transport Research Society"},{"issue":"2","key":"10.1016\/j.cie.2026.112202_b0165","doi-asserted-by":"crossref","first-page":"135","DOI":"10.1016\/S1366-5545(01)00016-3","article-title":"An empirical analysis of the optimal overbooking policies for US major airlines","volume":"38","author":"Suzuki","year":"2002","journal-title":"Transportation Research Part E: Logistics and Transportation Review"},{"issue":"2","key":"10.1016\/j.cie.2026.112202_b0170","doi-asserted-by":"crossref","first-page":"147","DOI":"10.1287\/trsc.33.2.147","article-title":"Airline yield management with overbooking, cancellations, and no-shows","volume":"33","author":"Subramanian","year":"1999","journal-title":"Transportation science"},{"key":"10.1016\/j.cie.2026.112202_b0175","article-title":"Market shares on the rise, academic attention on the decline? a comprehensive review on low-cost airlines and their research challenges","volume":"101458","author":"Sun","year":"2025","journal-title":"Research in Transportation Business & Management"},{"key":"10.1016\/j.cie.2026.112202_b0180","doi-asserted-by":"crossref","DOI":"10.1016\/j.jatrs.2024.100013","article-title":"Airline competition: A comprehensive review of recent research","volume":"2","author":"Sun","year":"2024","journal-title":"Journal of the Air Transport Research Society"},{"key":"10.1016\/j.cie.2026.112202_b0185","doi-asserted-by":"crossref","DOI":"10.1016\/j.jairtraman.2023.102373","article-title":"Price discrimination through hidden city options? a data-driven study on the extent and evolution of skiplaggability in the global aviation system","volume":"108","author":"Sun","year":"2023","journal-title":"Journal of Air Transport Management"},{"key":"10.1016\/j.cie.2026.112202_b0190","article-title":"Worldwide airline network evolution between 2000 and 2023: A systematic analysis of hubs, hub links, allocations, and direct links","volume":"203","author":"O\u2019Kelly","year":"2026","journal-title":"Transportation Research Part A: Policy and Practice"},{"key":"10.1016\/j.cie.2026.112202_b0195","volume":"Vol. 68","author":"Talluri","year":"2006"},{"issue":"2","key":"10.1016\/j.cie.2026.112202_b0200","doi-asserted-by":"crossref","first-page":"140","DOI":"10.1057\/s41272-023-00435-9","article-title":"Retail pricing, cashback and refund decisions in a supply chain with e-shop and direct channels","volume":"23","author":"Taleizadeh","year":"2024","journal-title":"Journal of Revenue and Pricing Management"},{"issue":"1","key":"10.1016\/j.cie.2026.112202_b0205","article-title":"Supply chain coordination based on mean-variance risk optimisation: Pricing, warranty, and full-refund decisions","volume":"10","author":"Taleizadeh","year":"2023","journal-title":"International Journal of Systems Science: Operations & Logistics"},{"issue":"11","key":"10.1016\/j.cie.2026.112202_b0210","doi-asserted-by":"crossref","first-page":"1051","DOI":"10.1080\/07408179908969906","article-title":"Integrating early sales with production decisions: Analysis and insights","volume":"31","author":"Weng","year":"1999","journal-title":"IIE Transactions"},{"key":"10.1016\/j.cie.2026.112202_b0215","doi-asserted-by":"crossref","DOI":"10.1016\/j.jairtraman.2024.102652","article-title":"On the extent, trend, and stability of market concentration in the global aviation system since 2010","volume":"119","author":"Wandelt","year":"2024","journal-title":"Journal of Air Transport Management"},{"issue":"1","key":"10.1016\/j.cie.2026.112202_b0220","doi-asserted-by":"crossref","first-page":"18","DOI":"10.1287\/mksc.1060.0220","article-title":"Service escape: Profiting from customer cancellations","volume":"26","author":"Xie","year":"2007","journal-title":"Marketing Science"},{"issue":"3","key":"10.1016\/j.cie.2026.112202_b0225","doi-asserted-by":"crossref","first-page":"219","DOI":"10.1287\/mksc.20.3.219.9765","article-title":"Electronic tickets, smart cards, and online prepayments: When and how to advance sell","volume":"20","author":"Xie","year":"2001","journal-title":"Marketing Science"},{"key":"10.1016\/j.cie.2026.112202_b0230","doi-asserted-by":"crossref","DOI":"10.1016\/j.trb.2023.102875","article-title":"A flexible train composition strategy with extra-long trains for high-speed railway corridors with time-varying demand","volume":"179","author":"Xu","year":"2024","journal-title":"Transportation Research Part B: Methodological"},{"issue":"9","key":"10.1016\/j.cie.2026.112202_b0235","doi-asserted-by":"crossref","first-page":"2100","DOI":"10.1287\/mnsc.2014.2047","article-title":"Advance selling: Effects of interdependent consumer valuations and seller\u2019s capacity","volume":"61","author":"Yu","year":"2015","journal-title":"Management Science"},{"issue":"3","key":"10.1016\/j.cie.2026.112202_b0240","doi-asserted-by":"crossref","first-page":"416","DOI":"10.1002\/nav.22158","article-title":"Impact of consumer foresight on efficient overselling","volume":"71","author":"Yu","year":"2024","journal-title":"Naval Research Logistics"},{"key":"10.1016\/j.cie.2026.112202_b0245","doi-asserted-by":"crossref","DOI":"10.1016\/j.cie.2023.109226","article-title":"Hotel overbooking based on no-show probability forecasts","volume":"180","author":"Zhai","year":"2023","journal-title":"Computers & Industrial Engineering"},{"issue":"3","key":"10.1016\/j.cie.2026.112202_b0250","doi-asserted-by":"crossref","first-page":"1062","DOI":"10.1016\/j.ejor.2020.10.001","article-title":"Partial refunds as a strategic price commitment device in advance selling in a service industry","volume":"291","author":"Zhang","year":"2021","journal-title":"European Journal of Operational Research"}],"container-title":["Computers &amp; Industrial Engineering"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0360835226004031?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0360835226004031?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2026,7,31]],"date-time":"2026-07-31T14:41:15Z","timestamp":1785508875000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0360835226004031"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2026,9]]},"references-count":50,"alternative-id":["S0360835226004031"],"URL":"https:\/\/doi.org\/10.1016\/j.cie.2026.112202","relation":{},"ISSN":["0360-8352"],"issn-type":[{"value":"0360-8352","type":"print"}],"subject":[],"published":{"date-parts":[[2026,9]]},"assertion":[{"value":"Elsevier","name":"publisher","label":"This article is maintained by"},{"value":"Overselling management in a competitive airline market: The role of refund policies","name":"articletitle","label":"Article Title"},{"value":"Computers & Industrial Engineering","name":"journaltitle","label":"Journal Title"},{"value":"https:\/\/doi.org\/10.1016\/j.cie.2026.112202","name":"articlelink","label":"CrossRef DOI link to publisher maintained version"},{"value":"article","name":"content_type","label":"Content Type"},{"value":"\u00a9 2026 Elsevier Ltd. All rights are reserved, including those for text and data mining, AI training, and similar technologies.","name":"copyright","label":"Copyright"}],"article-number":"112202"}}