{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,7]],"date-time":"2026-04-07T12:04:48Z","timestamp":1775563488766,"version":"3.50.1"},"reference-count":18,"publisher":"Elsevier BV","license":[{"start":{"date-parts":[[2026,1,1]],"date-time":"2026-01-01T00:00:00Z","timestamp":1767225600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"},{"start":{"date-parts":[[2026,1,1]],"date-time":"2026-01-01T00:00:00Z","timestamp":1767225600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/legal\/tdmrep-license"},{"start":{"date-parts":[[2026,3,3]],"date-time":"2026-03-03T00:00:00Z","timestamp":1772496000000},"content-version":"vor","delay-in-days":61,"URL":"http:\/\/creativecommons.org\/licenses\/by-nc-nd\/4.0\/"}],"content-domain":{"domain":["elsevier.com","sciencedirect.com"],"crossmark-restriction":true},"short-container-title":["Procedia Computer Science"],"published-print":{"date-parts":[[2026]]},"DOI":"10.1016\/j.procs.2026.03.012","type":"journal-article","created":{"date-parts":[[2026,3,24]],"date-time":"2026-03-24T12:39:40Z","timestamp":1774355980000},"page":"450-457","update-policy":"https:\/\/doi.org\/10.1016\/elsevier_cm_policy","source":"Crossref","is-referenced-by-count":0,"special_numbering":"C","title":["Structured Event Monitoring and Management Model with ITIL 4: Application and Maturity Diagnosis in a Municipal Public Agency"],"prefix":"10.1016","volume":"278","author":[{"suffix":"Junior","given":"Luiz Carlos","family":"Garanhani","sequence":"first","affiliation":[]},{"given":"Mois\u00e9s","family":"de Sousa Galian","sequence":"additional","affiliation":[]},{"given":"Samuel Domiciano","family":"Tereza","sequence":"additional","affiliation":[]},{"given":"Vanessa Tavares","family":"de Oliveira Barros","sequence":"additional","affiliation":[]},{"given":"Rodolfo Miranda","family":"de Barros","sequence":"additional","affiliation":[]}],"member":"78","reference":[{"key":"10.1016\/j.procs.2026.03.012_bib1","doi-asserted-by":"crossref","first-page":"6490","DOI":"10.1109\/ACCESS.2023.3237550","article-title":"\u201cDigital Transformation of Public Sector Governance With IT Service Management\u2014A Pilot Study,\u201d","volume":"11","author":"Sarwar","year":"2023","journal-title":"IEEE Access"},{"key":"10.1016\/j.procs.2026.03.012_bib2","doi-asserted-by":"crossref","first-page":"748","DOI":"10.1016\/j.procs.2024.03.061","article-title":"\u201cImplementation of Sustainable Service Improvement in Organizations Using ITIL Framework,\u201d in","author":"Gunawan","year":"2024","journal-title":"Procedia Computer Science"},{"issue":"2","key":"10.1016\/j.procs.2026.03.012_bib3","doi-asserted-by":"crossref","first-page":"177","DOI":"10.1007\/s10207-025-01097-x","article-title":"\u201cInformation Security Governance in the Public Sector: Investigations, Approaches, Measures, and Trends,\u201d","volume":"24","author":"Magnusson","year":"2025","journal-title":"Int J Inf Secur"},{"issue":"1","key":"10.1016\/j.procs.2026.03.012_bib4","first-page":"45","article-title":"\u201cCaracter\u00edsticas essenciais da governan\u00e7a de TI: uma revis\u00e3o sistem\u00e1tica de literatura,\u201d","volume":"3","author":"Santos","year":"2024","journal-title":"Revista Gest\u00e3o e Conhecimento Contempor\u00e2neo"},{"key":"10.1016\/j.procs.2026.03.012_bib5","series-title":"ITIL \u00ae Foundation ITIL 4 Edition, 1st ed","author":"Axelos","year":"2019"},{"issue":"1","key":"10.1016\/j.procs.2026.03.012_bib6","doi-asserted-by":"crossref","first-page":"88","DOI":"10.53850\/joltida.1300262","article-title":"\u201cA Systematic Literature Review on IT Governance Mechanisms and Frameworks,\u201d","volume":"9","author":"Karata\u015f","year":"2024","journal-title":"Journal of Learning and Teaching in Digital Age"},{"key":"10.1016\/j.procs.2026.03.012_bib7","doi-asserted-by":"crossref","first-page":"45","DOI":"10.2753\/MIS0742-1222240302","article-title":"\u201cA design science research methodology for information systems research,\u201d","volume":"24","author":"Peffers","year":"2007","journal-title":"Journal of Management Information Systems"},{"issue":"3\u20134","key":"10.1016\/j.procs.2026.03.012_bib8","doi-asserted-by":"crossref","first-page":"248","DOI":"10.1504\/IJSTM.2023.131716","article-title":"\u201cInformation technology governance in the government public sector: a systematic mapping of the scientific production,\u201d","volume":"28","author":"Sengik","year":"2023","journal-title":"International Journal of Services Technology and Management"},{"key":"10.1016\/j.procs.2026.03.012_bib9","unstructured":"I. L. M. de Sena, \u201cGovernan\u00e7a de TI em \u00f3rg\u00e3os p\u00fablicos: um mapeamento sistem\u00e1tico da literatura,\u201d Universidade Federal de Pernambuco - UFPE, 2018. [Online]. Available: https:\/\/repositorio.ufpe.br\/handle\/123456789\/34219"},{"key":"10.1016\/j.procs.2026.03.012_bib10","unstructured":"Object Management Group (OMG), \u201cBusiness Process Model and Notation (BPMN), Version 2.0,\u201d 2011."},{"key":"10.1016\/j.procs.2026.03.012_bib11","doi-asserted-by":"crossref","first-page":"1569","DOI":"10.5748\/9788599693148-15CONTECSI\/PS-5695","article-title":"\u201cCase Study of the Gaia Maturity Model to Deploy IT Services Continuity,\u201d in","author":"Ueno","year":"2018","journal-title":"Proceedings of the 15th CONTECSI International Conference on Information Systems and Technology Management"},{"issue":"1\u20132","key":"10.1016\/j.procs.2026.03.012_bib12","first-page":"41","article-title":"\u201cApplication of Fuzzy logic to explosion risk assessment,\u201d","volume":"108","author":"Markowski","year":"2004","journal-title":"J Hazard Mater"},{"issue":"1","key":"10.1016\/j.procs.2026.03.012_bib13","doi-asserted-by":"crossref","first-page":"759","DOI":"10.1515\/chem-2022-0188","article-title":"\u201cRisk prioritization model driven by success factor in the light of multicriteria decision making,\u201d","volume":"20","author":"Tomak","year":"2022","journal-title":"Open Chem"},{"key":"10.1016\/j.procs.2026.03.012_bib14","doi-asserted-by":"crossref","first-page":"2897","DOI":"10.2147\/RMHP.S309098","article-title":"\u201cRisk analysis in healthcare organizations: Methodological framework and critical variables,\u201d","volume":"14","author":"Pascarella and others","year":"2021","journal-title":"Risk Manag Healthc Policy"},{"key":"10.1016\/j.procs.2026.03.012_bib15","unstructured":"C. A. Brewer, Color Use Guidelines for Mapping and Visualization. Elsevier, 1994."},{"key":"10.1016\/j.procs.2026.03.012_bib16","unstructured":"ISACA, COBIT 2019 Framework: Governance and Management Objectives. USA: Information Systems Audit and Control Association, 2018."},{"key":"10.1016\/j.procs.2026.03.012_bib17","series-title":"\u201cThe influence of shapes of Fuzzy sets membership functions on Fuzzy system performances,\u201d in Proc. 3rd World Multiconf. on Circuits, Systems, Communications and Computers (CSCC), Athens","first-page":"1131","author":"\u0160aleti\u0107","year":"1999"},{"key":"10.1016\/j.procs.2026.03.012_bib18","unstructured":"UEL Universidade Estadual de Londrina, \u201cParan\u00e1 Smart City - Governan\u00e7a em TI,\u201d 2025. [Online]. Available: https:\/\/gaia2.uel.br\/"}],"container-title":["Procedia Computer Science"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S1877050926006046?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S1877050926006046?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2026,4,7]],"date-time":"2026-04-07T11:22:55Z","timestamp":1775560975000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S1877050926006046"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2026]]},"references-count":18,"alternative-id":["S1877050926006046"],"URL":"https:\/\/doi.org\/10.1016\/j.procs.2026.03.012","relation":{},"ISSN":["1877-0509"],"issn-type":[{"value":"1877-0509","type":"print"}],"subject":[],"published":{"date-parts":[[2026]]},"assertion":[{"value":"Elsevier","name":"publisher","label":"This article is maintained by"},{"value":"Structured Event Monitoring and Management Model with ITIL 4: Application and Maturity Diagnosis in a Municipal Public Agency","name":"articletitle","label":"Article Title"},{"value":"Procedia Computer Science","name":"journaltitle","label":"Journal Title"},{"value":"https:\/\/doi.org\/10.1016\/j.procs.2026.03.012","name":"articlelink","label":"CrossRef DOI link to publisher maintained version"},{"value":"article","name":"content_type","label":"Content Type"},{"value":"\u00a9 2026 The Author(s). Published by Elsevier B.V.","name":"copyright","label":"Copyright"}]}}