{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,5]],"date-time":"2026-03-05T20:47:35Z","timestamp":1772743655158,"version":"3.50.1"},"reference-count":46,"publisher":"Elsevier BV","issue":"1","license":[{"start":{"date-parts":[[2002,7,1]],"date-time":"2002-07-01T00:00:00Z","timestamp":1025481600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Journal of Systems and Software"],"published-print":{"date-parts":[[2002,7]]},"DOI":"10.1016\/s0164-1212(01)00135-2","type":"journal-article","created":{"date-parts":[[2002,10,7]],"date-time":"2002-10-07T16:14:48Z","timestamp":1034007288000},"page":"17-27","source":"Crossref","is-referenced-by-count":42,"title":["Perception differences of software success: provider and user views of system metrics"],"prefix":"10.1016","volume":"63","author":[{"given":"James J.","family":"Jiang","sequence":"first","affiliation":[]},{"given":"Gary","family":"Klein","sequence":"additional","affiliation":[]},{"given":"Richard","family":"Discenza","sequence":"additional","affiliation":[]}],"member":"78","reference":[{"issue":"January 1","key":"10.1016\/S0164-1212(01)00135-2_BIB1","first-page":"15","article-title":"Comprehensive approach cuts project failure","volume":"25","author":"Ambler","year":"1999","journal-title":"Computing Canada"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB2","doi-asserted-by":"crossref","first-page":"411","DOI":"10.1037\/0033-2909.103.3.411","article-title":"Structural equation modeling in practice: a review and recommended two-step approach","volume":"103","author":"Anderson","year":"1988","journal-title":"Psychological Bulletin"},{"issue":"June","key":"10.1016\/S0164-1212(01)00135-2_BIB3","first-page":"94","article-title":"The power of 360 degree feedback: how to leverage performance evaluations for top productivity","volume":"32","author":"Anderson","year":"1999","journal-title":"Quality Progress"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB4","doi-asserted-by":"crossref","first-page":"530","DOI":"10.1287\/mnsc.29.5.530","article-title":"Development of a tool for measuring and analyzing computer user satisfaction","volume":"29","author":"Bailey","year":"1983","journal-title":"Management Science"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB5","series-title":"Ssocial Psychology: Understanding Human Interaction","author":"Baron","year":"1991"},{"issue":"Spring","key":"10.1016\/S0164-1212(01)00135-2_BIB6","doi-asserted-by":"crossref","first-page":"44","DOI":"10.1080\/07421222.1988.11517807","article-title":"A short-form measure of user information satisfaction: a psychometric evaluation and notes on use","volume":"4","author":"Baroudi","year":"1988","journal-title":"Journal of Management Information Systems"},{"issue":"September","key":"10.1016\/S0164-1212(01)00135-2_BIB7","first-page":"72","article-title":"Four steps to measuring user satisfaction","volume":"22","author":"Bender","year":"1994","journal-title":"3X\/400 Systems Management"},{"issue":"Spring","key":"10.1016\/S0164-1212(01)00135-2_BIB8","first-page":"65","article-title":"Listening to customer the concept of a service-quality information system","volume":"8","author":"Berry","year":"1997","journal-title":"Sloan Management Review"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB9","series-title":"Structural Equations with Latent Variables","author":"Bollen","year":"1989"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB10","doi-asserted-by":"crossref","first-page":"541","DOI":"10.1287\/mnsc.42.4.541","article-title":"Paradox Lost? Firm-level evidence on the returns to information systems spending","volume":"42","author":"Brynjolfsson","year":"1996","journal-title":"Management Science"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB11","doi-asserted-by":"crossref","first-page":"81","DOI":"10.1037\/h0046016","article-title":"Convergent and discriminant validity by the multitrait-multimethod matrix","volume":"56","author":"Campbell","year":"1959","journal-title":"Psychological Bulletin"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB12","doi-asserted-by":"crossref","first-page":"265","DOI":"10.1016\/0030-5073(82)90221-5","article-title":"A control systems conceptualization of goal setting process","volume":"30","author":"Campion","year":"1982","journal-title":"Organizational Behavior and Human Performance"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB13","series-title":"Attention and Self-Regulation: A Control Theory Approach to Human Behavior","author":"Carver","year":"1981"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB14","doi-asserted-by":"crossref","first-page":"60","DOI":"10.1287\/isre.3.1.60","article-title":"Information systems success: the quest for the dependent variable","volume":"3","author":"DeLone","year":"1992","journal-title":"Information Systems Research"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB15","doi-asserted-by":"crossref","first-page":"172","DOI":"10.1016\/S0378-7206(98)00028-7","article-title":"Developing a multidimensional measure of system-use in a n organizational context","volume":"33","author":"Doll","year":"1998","journal-title":"Information and Management"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB16","doi-asserted-by":"crossref","first-page":"55","DOI":"10.2307\/248656","article-title":"Organizational context and MIS structure: Some empirical evidence","volume":"6","author":"Ein-Dor","year":"1982","journal-title":"MIS Quarterly"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB17","doi-asserted-by":"crossref","first-page":"351","DOI":"10.1177\/002188638702300305","article-title":"Focus of attention at work and reactions to organizational change","volume":"23","author":"Gardner","year":"1987","journal-title":"Journal of Applied Behavioral Science"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB18","doi-asserted-by":"crossref","first-page":"277","DOI":"10.1002\/job.4030080402","article-title":"Focus of attention at work and leader-follower behavior","volume":"8","author":"Gardner","year":"1987","journal-title":"Journal of Occupational Behavior"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB19","doi-asserted-by":"crossref","first-page":"459","DOI":"10.1287\/mnsc.27.4.459","article-title":"Early diagnosis of MIS implementation failure: promising results and unanswered questions","volume":"27","author":"Ginzberg","year":"1981","journal-title":"Management Science"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB20","doi-asserted-by":"crossref","first-page":"64","DOI":"10.2307\/256352","article-title":"Race effects on organizational experience, job performance evaluation, and career outcomes","volume":"33","author":"Greenhaus","year":"1990","journal-title":"Academy of Management Journal"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB21","series-title":"A Step-by-Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling","author":"Hatcher","year":"1994"},{"issue":"November 3","key":"10.1016\/S0164-1212(01)00135-2_BIB22","first-page":"8","article-title":"Managing user expectation","volume":"31","author":"Hayes","year":"1997","journal-title":"Computerworld"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB23","doi-asserted-by":"crossref","first-page":"406","DOI":"10.1016\/0749-5978(89)90045-9","article-title":"Control theory and the perception of work environments: the effects of focus of attention on affective and behavioral reactions to work","volume":"43","author":"Hollenbeck","year":"1989","journal-title":"Organizational Behavior and Human Decision Processes"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB24","doi-asserted-by":"crossref","first-page":"204","DOI":"10.1037\/0021-9010.72.2.204","article-title":"Goal importance, self focus and the goal setting process","volume":"72","author":"Hollenbeck","year":"1987","journal-title":"Journal of Applied Psychology"},{"issue":"1","key":"10.1016\/S0164-1212(01)00135-2_BIB25","doi-asserted-by":"crossref","first-page":"107","DOI":"10.2307\/249713","article-title":"The impact of job performance evaluations on career advancement prospects: An examination of gender differences in the IS workplace","volume":"19","author":"Igbaria","year":"1995","journal-title":"MIS Quarterly"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB26","doi-asserted-by":"crossref","first-page":"785","DOI":"10.1145\/358413.358430","article-title":"The measurement of user information satisfaction","volume":"26","author":"Ives","year":"1983","journal-title":"Communications of the ACM"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB27","doi-asserted-by":"crossref","first-page":"424","DOI":"10.1109\/17.895338","article-title":"Performance ratings and importance of performance measures for IS staff: The different perceptions of IS users and IS staff","volume":"47","author":"Jiang","year":"2000","journal-title":"IEEE Transactions on Engineering Management"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB28","doi-asserted-by":"crossref","first-page":"737","DOI":"10.1111\/j.1540-5915.1994.tb01868.x","article-title":"Perceived service quality and user satisfaction with the information services function","volume":"25","author":"Kettinger","year":"1994","journal-title":"Decision Sciences"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB29","doi-asserted-by":"crossref","first-page":"223","DOI":"10.2307\/249421","article-title":"Programatic perspectives on the measurement of information systems service quality","volume":"21","author":"Kettinger","year":"1997","journal-title":"MIS Quarterly"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB30","doi-asserted-by":"crossref","first-page":"195","DOI":"10.1016\/S0164-1212(00)00097-2","article-title":"Seeking consonance in information systems","volume":"56","author":"Klein","year":"2001","journal-title":"Journal of Software and Systems"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB31","series-title":"Principles and Practice of Structural Equation Modeling","author":"Kline","year":"1998"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB32","series-title":"Increasing Productivity Through Performance Appraisal","author":"Latham","year":"1994"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB33","doi-asserted-by":"crossref","first-page":"188","DOI":"10.1109\/17.584926","article-title":"Partnering on construction projects: a study of the relationship between partnering activities and project success","volume":"44","author":"Larson","year":"1997","journal-title":"IEEE Transactions on Engineering Management"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB34","doi-asserted-by":"crossref","first-page":"177","DOI":"10.1016\/S0164-1212(99)00094-1","article-title":"Software developer perceptions about software project failure: a case study","volume":"49","author":"Linberg","year":"1999","journal-title":"The Journal of Systems and Software"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB35","doi-asserted-by":"crossref","first-page":"161","DOI":"10.1002\/bs.3830320302","article-title":"A control system model of organizational motivation","volume":"32","author":"Lord","year":"1987","journal-title":"Behavior Science"},{"issue":"Summer","key":"10.1016\/S0164-1212(01)00135-2_BIB36","first-page":"18","article-title":"Avoiding the risks in large software system acquisitions","volume":"14","author":"Meyer","year":"1998","journal-title":"Information Strategy"},{"issue":"November","key":"10.1016\/S0164-1212(01)00135-2_BIB37","first-page":"99","article-title":"Companies evaluate employees from all perspectives","volume":"73","author":"Milliman","year":"1994","journal-title":"Personnel Journal"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB38","series-title":"Feedback and Organization Development: Using Data Base Methods","author":"Nadler","year":"1977"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB39","doi-asserted-by":"crossref","first-page":"121","DOI":"10.1111\/1467-8721.ep10772604","article-title":"The hierarchical organization of behavior: a useful feedback model of self-regulation","volume":"2","author":"Nelson","year":"1993","journal-title":"Current Directions in Psychological Science"},{"issue":"Spring","key":"10.1016\/S0164-1212(01)00135-2_BIB40","first-page":"12","article-title":"SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality","volume":"64","author":"Parasuraman","year":"1988","journal-title":"Journal of Retailing"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB41","doi-asserted-by":"crossref","first-page":"173","DOI":"10.2307\/249687","article-title":"Service quality: a measure of information systems effectiveness","volume":"19","author":"Pitt","year":"1995","journal-title":"MIS Quarterly"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB42","doi-asserted-by":"crossref","first-page":"517","DOI":"10.2307\/249590","article-title":"Re-examining perceived ease of use and usefulness: a confirmatory factor analysis","volume":"17","author":"Segars","year":"1993","journal-title":"MIS Quarterly"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB43","first-page":"18","article-title":"Individuals' reactions to performance feedback in organizations: a control theory perspective","volume":"2","author":"Taylor","year":"1984","journal-title":"Research in Personnel and Human Resources Management"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB44","doi-asserted-by":"crossref","first-page":"61","DOI":"10.2224\/sbp.1984.12.1.61","article-title":"Job-related perceptions of male and female government, industrial, and public accountants","volume":"12","author":"Touliatos","year":"1984","journal-title":"Social Behavior and Personality"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB45","doi-asserted-by":"crossref","first-page":"61","DOI":"10.2307\/249678","article-title":"Measuring information systems service quality: Lessons from two longitudinal case studies","volume":"22","author":"Watson","year":"1998","journal-title":"MIS Quarterly"},{"key":"10.1016\/S0164-1212(01)00135-2_BIB46","series-title":"Research in Organizational Behavior","article-title":"Cognitive processes in organizations","author":"Weick","year":"1979"}],"container-title":["Journal of Systems and Software"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0164121201001352?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0164121201001352?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2019,4,29]],"date-time":"2019-04-29T15:50:06Z","timestamp":1556553006000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0164121201001352"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2002,7]]},"references-count":46,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2002,7]]}},"alternative-id":["S0164121201001352"],"URL":"https:\/\/doi.org\/10.1016\/s0164-1212(01)00135-2","relation":{},"ISSN":["0164-1212"],"issn-type":[{"value":"0164-1212","type":"print"}],"subject":[],"published":{"date-parts":[[2002,7]]}}}