{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,7]],"date-time":"2026-02-07T13:42:40Z","timestamp":1770471760306,"version":"3.49.0"},"reference-count":39,"publisher":"Elsevier BV","issue":"1","license":[{"start":{"date-parts":[[2001,5,1]],"date-time":"2001-05-01T00:00:00Z","timestamp":988675200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Decision Support Systems"],"published-print":{"date-parts":[[2001,5]]},"DOI":"10.1016\/s0167-9236(00)00120-2","type":"journal-article","created":{"date-parts":[[2002,7,25]],"date-time":"2002-07-25T16:54:50Z","timestamp":1027616090000},"page":"71-86","source":"Crossref","is-referenced-by-count":44,"title":["Support for the sense-making activity of managers"],"prefix":"10.1016","volume":"31","author":[{"given":"Helen","family":"Hasan","sequence":"first","affiliation":[]},{"given":"Edward","family":"Gould","sequence":"additional","affiliation":[]}],"member":"78","reference":[{"key":"10.1016\/S0167-9236(00)00120-2_BIB1","series-title":"Knowledge Management Systems: Issues, Challenges and Benefits","volume":"vol. 1","author":"Alvai","year":"1999"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB2","unstructured":"D. Aylward, S. Curtis, T. Turpin, Research Structures, Constraints and Supports: Experiences at the University of Wollongong, CRP Report, University of Wollongong, 1996."},{"key":"10.1016\/S0167-9236(00)00120-2_BIB3","series-title":"Design at Work: Cooperative Design of Computer Systems","article-title":"From human factors to human actors: the role of psychology and human computer interaction studies in systems design","author":"Bannon","year":"1991"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB4","unstructured":"L.J. Bannon, CSCW A challenge to certain (G)DSS perspectives on the role of decisions, information, and technology in organisations? @ http:\/\/www.ul.ie\/~idc\/library\/."},{"issue":"6","key":"10.1016\/S0167-9236(00)00120-2_BIB5","doi-asserted-by":"crossref","first-page":"863","DOI":"10.1111\/j.1467-6486.1993.tb00470.x","article-title":"Knowledge and the theory of organisations: organisations as activity systems and the reframing of management","volume":"30","author":"Blackler","year":"1993","journal-title":"Journal of Management Studies"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB6","series-title":"Through the Interface: A Human Activity Approach to User Interface Design","author":"B\u00f8dker","year":"1990"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB7","series-title":"Trends in Information Systems","first-page":"341","article-title":"Phenomenology: a preferred approach to research on information systems","author":"Boland","year":"1986"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB8","series-title":"Critical Issues in Information Systems Research","first-page":"363","article-title":"The in-formation of information systems in critical issues in information systems research","author":"Boland","year":"1987"},{"issue":"4","key":"10.1016\/S0167-9236(00)00120-2_BIB9","doi-asserted-by":"crossref","first-page":"350","DOI":"10.1287\/orsc.6.4.350","article-title":"Perspective making and perspective taking in communities of knowing","volume":"6","author":"Boland","year":"1995","journal-title":"Organisational Science"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB10","series-title":"Organisational Decision Making and Information","author":"Browne","year":"1993"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB11","series-title":"Designing Interaction: Psychology at the Human\u2013Computer Interface","article-title":"Introduction: the kittle house manifesto","author":"Carroll","year":"1991"},{"issue":"3","key":"10.1016\/S0167-9236(00)00120-2_BIB12","doi-asserted-by":"crossref","first-page":"294","DOI":"10.1287\/orsc.5.3.294","article-title":"Integrating organisational and individual information processing perspectives on choice","volume":"5","author":"Corner","year":"1994","journal-title":"Organisational Science"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB13","article-title":"What is a chief knowledge officer?","author":"Earl","year":"1999","journal-title":"Sloan Management Review"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB14","series-title":"Learning by Expanding: An Activity-Theoretical Approach to Developmental Research","author":"Engestr\u00f6m","year":"1987"},{"issue":"3","key":"10.1016\/S0167-9236(00)00120-2_BIB15","doi-asserted-by":"crossref","first-page":"267","DOI":"10.1111\/j.1467-6486.1992.tb00665.x","article-title":"Maps for mangers: where do we go from here?","volume":"29","author":"Fiol","year":"1992","journal-title":"Journal of Management Studies"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB16","doi-asserted-by":"crossref","DOI":"10.1007\/978-0-387-35309-8_22","article-title":"Qualitative research in information systems: time to be subjective?","author":"Garcia","year":"1997"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB17","series-title":"Information Systems and Activity Theory: Tools in Context","article-title":"Psychological information systems frameworks: a contrast between cognitive science and activity theory","author":"Gould","year":"1998"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB18","doi-asserted-by":"crossref","unstructured":"H. Hasan, The mediating role of technology in making sense of information in a knowledge intensive industry, Knowledge and Process Management, 6\/2, 72\u201382.","DOI":"10.1002\/(SICI)1099-1441(199906)6:2<72::AID-KPM52>3.0.CO;2-X"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB19","series-title":"Cognition in the Wild","author":"Hutchins","year":"1994"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB20","series-title":"Management, Information and Power: A Narrative of the Involved Manager","author":"Introna","year":"1997"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB21","series-title":"Human\u2013Machine Communication for Educational Systems Design","first-page":"5","article-title":"Activity theory: implications for human computer interaction","volume":"vol. 129","author":"Kaptelinin","year":"1994"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB22","series-title":"Context and Consciousness","article-title":"Activity theory as a potential framework for human\u2013computer interaction","author":"Kuutti","year":"1996"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB23","first-page":"313","article-title":"Organisational memory and learning network organisations: the case of Finnish labour protection inspectors","author":"Kuutti","year":"1995"},{"issue":"3","key":"10.1016\/S0167-9236(00)00120-2_BIB24","doi-asserted-by":"crossref","first-page":"139","DOI":"10.1080\/07421222.1993.11518014","article-title":"Executive information systems: their impact on executive decision making","volume":"10","author":"Leidner","year":"1994","journal-title":"Journal of Management Information Systems"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB25","series-title":"Problems of the Development of Mind","author":"Leontiev","year":"1981"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB26","series-title":"Management Decision Support Systems","author":"McCosh","year":"1978"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB27","series-title":"Mintzberg on Management, Inside Our Strange World of Organisations","author":"Mintzberg","year":"1989"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB28","series-title":"Cognition and Reality, Principles and Implications of Cognitive Psychology","author":"Neisser","year":"1976"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB29","series-title":"Human Problem Solving","author":"Newell","year":"1972"},{"issue":"1","key":"10.1016\/S0167-9236(00)00120-2_BIB30","doi-asserted-by":"crossref","first-page":"14","DOI":"10.1287\/orsc.5.1.14","article-title":"A dynamic theory of organisational knowledge creation","volume":"5","author":"Nonaka","year":"1994","journal-title":"Organisational Science"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB31","series-title":"Designing Interaction: Psychology at the Human\u2013Computer Interface","first-page":"17","article-title":"Cognitive artifacts","author":"Norman","year":"1991"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB32","series-title":"Plans and Situated Actions: The Problem of Human\u2013Machine Communication","author":"Suchman","year":"1987"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB33","series-title":"Information Systems and Activity Theory: Tools in Context","article-title":"Cultural\u2013historical psychology and activity theory","author":"Verenikina","year":"1998"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB34","series-title":"Mind and Society","author":"Vygotsky","year":"1978"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB35","doi-asserted-by":"crossref","first-page":"393","DOI":"10.1016\/0378-7206(94)00052-K","article-title":"Decision support for \u201cmessy\u201d problems","volume":"28","author":"Wagner","year":"1995","journal-title":"Information and Management"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB36","series-title":"In the Age of the Smart Machine","author":"Zuboff","year":"1988"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB37","series-title":"Report on Performance Indicators in Higher Education","year":"1991"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB38","series-title":"Research Performance Indicator Survey Report 21","year":"1993"},{"key":"10.1016\/S0167-9236(00)00120-2_BIB39","series-title":"Patterns of Research Activity in Australian Universities Report 47","year":"1996"}],"container-title":["Decision Support Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0167923600001202?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0167923600001202?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2019,4,20]],"date-time":"2019-04-20T19:26:11Z","timestamp":1555788371000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0167923600001202"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2001,5]]},"references-count":39,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2001,5]]}},"alternative-id":["S0167923600001202"],"URL":"https:\/\/doi.org\/10.1016\/s0167-9236(00)00120-2","relation":{},"ISSN":["0167-9236"],"issn-type":[{"value":"0167-9236","type":"print"}],"subject":[],"published":{"date-parts":[[2001,5]]}}}