{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,8]],"date-time":"2025-10-08T14:52:57Z","timestamp":1759935177400},"reference-count":61,"publisher":"Elsevier BV","issue":"1","license":[{"start":{"date-parts":[[2001,5,1]],"date-time":"2001-05-01T00:00:00Z","timestamp":988675200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Decision Support Systems"],"published-print":{"date-parts":[[2001,5]]},"DOI":"10.1016\/s0167-9236(00)00121-4","type":"journal-article","created":{"date-parts":[[2002,7,25]],"date-time":"2002-07-25T20:54:50Z","timestamp":1027630490000},"page":"87-102","source":"Crossref","is-referenced-by-count":80,"title":["A problem-solving perspective on knowledge management practices"],"prefix":"10.1016","volume":"31","author":[{"given":"Peter H","family":"Gray","sequence":"first","affiliation":[]}],"member":"78","reference":[{"issue":"1","key":"10.1016\/S0167-9236(00)00121-4_BIB1","doi-asserted-by":"crossref","first-page":"99","DOI":"10.1177\/014920639101700108","article-title":"Firm resources and sustained competitive advantage","volume":"17","author":"Barney","year":"1991","journal-title":"Journal of Management"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB2","doi-asserted-by":"crossref","first-page":"25","DOI":"10.1016\/S0148-2963(97)00058-1","article-title":"The impact of individual and organizational factors on problem perception: theory and empirical evidence from the marketing-technical dyad","volume":"42","author":"Berthon","year":"1998","journal-title":"Journal of Business Research"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB3","series-title":"Knowledge Assets","author":"Boisot","year":"1998"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB4","series-title":"The Foundations of Knowledge Acquisition","author":"Boose","year":"1990"},{"issue":"3","key":"10.1016\/S0167-9236(00)00121-4_BIB5","doi-asserted-by":"crossref","first-page":"90","DOI":"10.2307\/41165945","article-title":"Organizing knowledge","volume":"40","author":"Brown","year":"1998","journal-title":"California Management Review"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB6","series-title":"Reliability and Validity Assessment","author":"Carmines","year":"1979"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB7","series-title":"The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge and Make Decisions","author":"Choo","year":"1998"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB8","doi-asserted-by":"crossref","first-page":"64","DOI":"10.2307\/3150876","article-title":"A paradigm for developing better measures of marketing constructs","volume":"16","author":"Churchill","year":"1979","journal-title":"Journal of Marketing Research"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB9","doi-asserted-by":"crossref","first-page":"128","DOI":"10.2307\/2393553","article-title":"Absorptive capacity: a new perspective on learning and innovation","volume":"35","author":"Cohen","year":"1990","journal-title":"Administrative Science Quarterly"},{"issue":"2","key":"10.1016\/S0167-9236(00)00121-4_BIB10","doi-asserted-by":"crossref","first-page":"119","DOI":"10.1287\/orsc.7.2.119","article-title":"The kindness of strangers: the usefulness of electronic weak ties for technical advice","volume":"7","author":"Constant","year":"1996","journal-title":"Organization Science"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB11","doi-asserted-by":"crossref","first-page":"297","DOI":"10.1007\/BF02310555","article-title":"Coefficient alpha and the internal structure of tests","volume":"16","author":"Cronbach","year":"1951","journal-title":"Psychometrika"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB12","first-page":"3","article-title":"Intellectual capital for the perplexed","author":"Crowe","year":"1997","journal-title":"Harvard Management Update"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB13","series-title":"Hypercompetition: Managing the Dynamics of Strategic Manoeuvring","author":"D'Aveni","year":"1994"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB14","series-title":"Working Knowledge: How Organizations Manage What They Know","author":"Davenport","year":"1998"},{"issue":"4","key":"10.1016\/S0167-9236(00)00121-4_BIB15","first-page":"53","article-title":"Improving knowledge work processes","volume":"37","author":"Davenport","year":"1996","journal-title":"Sloan Management Review"},{"issue":"2","key":"10.1016\/S0167-9236(00)00121-4_BIB16","doi-asserted-by":"crossref","first-page":"145","DOI":"10.1016\/S1042-8143(05)80009-3","article-title":"A framework for the comparative evaluation of knowledge acquisition techniques","volume":"2","author":"Dhaliwal","year":"1990","journal-title":"Knowledge Acquisition"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB17","series-title":"The Information Systems Environment","first-page":"3","article-title":"From management information to information management","author":"Earl","year":"1980"},{"issue":"5","key":"10.1016\/S0167-9236(00)00121-4_BIB18","doi-asserted-by":"crossref","first-page":"455","DOI":"10.1002\/smj.4250090506","article-title":"Triggers, templates, and twitches in the tracking of emerging strategic issues","volume":"9","author":"El Sawy","year":"1988","journal-title":"Strategic Management Journal"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB19","series-title":"Building a Learning Organization, Harvard Business Review on Knowledge Management","author":"Garvin","year":"1998"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB20","doi-asserted-by":"crossref","DOI":"10.1016\/S0963-8687(00)00040-8","article-title":"The effects of knowledge management systems on emergent teams: towards a research model","author":"Gray","year":"2000","journal-title":"Journal of Strategic Information Systems"},{"issue":"12","key":"10.1016\/S0167-9236(00)00121-4_BIB21","article-title":"Integrating knowledge management practices through a problem-solving framework","volume":"4","author":"Gray","year":"2000","journal-title":"Communications of the AIS"},{"issue":"2","key":"10.1016\/S0167-9236(00)00121-4_BIB22","first-page":"106","article-title":"What's your strategy for managing knowledge?","volume":"77","author":"Hansen","year":"1999","journal-title":"Harvard Business Review"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB23","series-title":"Adaptation in Natural and Artificial Systems","author":"Holland","year":"1975"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB24","series-title":"Decision Support Systems: A Knowledge Based Approach","author":"Holsapple","year":"1996"},{"issue":"1","key":"10.1016\/S0167-9236(00)00121-4_BIB25","doi-asserted-by":"crossref","first-page":"88","DOI":"10.1287\/orsc.2.1.88","article-title":"Organizational learning: the contributing processes and the literatures","volume":"2","author":"Huber","year":"1991","journal-title":"Organization Science"},{"issue":"5","key":"10.1016\/S0167-9236(00)00121-4_BIB26","doi-asserted-by":"crossref","first-page":"572","DOI":"10.1287\/mnsc.32.5.572","article-title":"The decision making paradigm of organizational design","volume":"32","author":"Huber","year":"1986","journal-title":"Management Science"},{"issue":"4","key":"10.1016\/S0167-9236(00)00121-4_BIB27","doi-asserted-by":"crossref","first-page":"548","DOI":"10.2307\/2392530","article-title":"Managerial response to changing environments: perspectives on problem sensing from social cognition","volume":"27","author":"Kiesler","year":"1982","journal-title":"Administrative Science Quarterly"},{"issue":"2","key":"10.1016\/S0167-9236(00)00121-4_BIB28","doi-asserted-by":"crossref","first-page":"183","DOI":"10.2307\/248926","article-title":"An experimental evaluation of the Gorry and Scott Morton framework","volume":"13","author":"Kirs","year":"1989","journal-title":"MIS Quarterly"},{"issue":"3","key":"10.1016\/S0167-9236(00)00121-4_BIB29","doi-asserted-by":"crossref","first-page":"383","DOI":"10.1287\/orsc.3.3.383","article-title":"Knowledge of the firm, combinative capabilities, and the replication of technology","volume":"3","author":"Kogut","year":"1992","journal-title":"Organization Science"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB30","doi-asserted-by":"crossref","first-page":"143","DOI":"10.1016\/0167-2681(88)90043-1","article-title":"The tenacious past: theories of personal and collective conservatism","volume":"10","author":"Kuran","year":"1988","journal-title":"Journal of Economic Behavior and Organization"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB31","series-title":"Situated Learning: Legitimate Peripheral Participation","author":"Lave","year":"1991"},{"issue":"3","key":"10.1016\/S0167-9236(00)00121-4_BIB32","doi-asserted-by":"crossref","first-page":"112","DOI":"10.2307\/41165946","article-title":"The role of tacit knowledge in group innovation","volume":"40","author":"Leonard","year":"1998","journal-title":"California Management Review"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB33","series-title":"Wellsprings of Knowledge","author":"Leonard-Barton","year":"1995"},{"issue":"1","key":"10.1016\/S0167-9236(00)00121-4_BIB34","doi-asserted-by":"crossref","first-page":"91","DOI":"10.1080\/01972243.1984.9959994","article-title":"Problem dimensions and information traits","volume":"3","author":"MacMullin","year":"1984","journal-title":"Information Society"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB35","doi-asserted-by":"crossref","first-page":"349","DOI":"10.1037\/h0053960","article-title":"Reasoning in humans: III. The mechanisms of equivalent stimuli and of reasoning","volume":"35","author":"Maier","year":"1945","journal-title":"Journal of Experimental Psychology"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB36","doi-asserted-by":"crossref","first-page":"71","DOI":"10.1287\/orsc.2.1.71","article-title":"Exploration and exploitation in organizational learning","volume":"2","author":"March","year":"1991","journal-title":"Organization Science"},{"issue":"4","key":"10.1016\/S0167-9236(00)00121-4_BIB37","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1016\/0090-2616(95)90013-6","article-title":"The new network firm: a spherical structure built on a human investment philosophy","volume":"23","author":"Miles","year":"1995","journal-title":"Organizational Dynamics"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB38","doi-asserted-by":"crossref","first-page":"246","DOI":"10.2307\/2392045","article-title":"The structure of un-structured decision processes","volume":"21","author":"Mintzberg","year":"1976","journal-title":"Administrative Science Quarterly"},{"issue":"2","key":"10.1016\/S0167-9236(00)00121-4_BIB39","doi-asserted-by":"crossref","first-page":"242","DOI":"10.5465\/amr.1998.533225","article-title":"Social capital, intellectual capital, and the organizational advantage","volume":"23","author":"Nahapiet","year":"1998","journal-title":"Academy of Management Review"},{"issue":"1","key":"10.1016\/S0167-9236(00)00121-4_BIB40","doi-asserted-by":"crossref","first-page":"14","DOI":"10.1287\/orsc.5.1.14","article-title":"A dynamic theory of organizational knowledge creation","volume":"5","author":"Nonaka","year":"1994","journal-title":"Organization Science"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB41","series-title":"The Knowledge-Creating Company","author":"Nonaka","year":"1995"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB42","series-title":"Psychometric Theory","author":"Nunally","year":"1967"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB43","series-title":"The Tacit Dimension","author":"Polanyi","year":"1966"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB44","series-title":"Objective Knowledge: An Evolutionary Approach","author":"Popper","year":"1972"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB45","series-title":"Competitive Advantage","author":"Porter","year":"1985"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB46","first-page":"79","article-title":"The core competence of the corporation","author":"Prahalad","year":"1990","journal-title":"Harvard Business Review"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB47","series-title":"Harvard Business Review on Knowledge Management","article-title":"Managing professional intellect: making the most of the best","author":"Quinn","year":"1998"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB48","series-title":"Advances in Social Network Analysis: Research in the Social and Behavioral Sciences","article-title":"Network analysis and computer-mediated communication systems","author":"Rice","year":"1994"},{"issue":"3","key":"10.1016\/S0167-9236(00)00121-4_BIB49","doi-asserted-by":"crossref","first-page":"80","DOI":"10.2307\/41165944","article-title":"The state of the notion: knowledge management in practice","volume":"40","author":"Ruggles","year":"1998","journal-title":"California Management Review"},{"issue":"2","key":"10.1016\/S0167-9236(00)00121-4_BIB50","doi-asserted-by":"crossref","first-page":"95","DOI":"10.2307\/41165988","article-title":"Knowledge management and competition in the consulting industry","volume":"41","author":"Sarvary","year":"1999","journal-title":"California Management Review"},{"issue":"1","key":"10.1016\/S0167-9236(00)00121-4_BIB51","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1037\/0033-295X.84.1.1","article-title":"Controlled and automatic human information processing: I. Detection, search, and attention","volume":"84","author":"Schneider","year":"1977","journal-title":"Psychological Review"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB52","series-title":"The Theory of Economic Development","author":"Schumpeter","year":"1934"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB53","series-title":"The New Science of Management Decision","author":"Simon","year":"1960"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB54","series-title":"Research in Organizational Behavior","article-title":"Learning through failure: the strategy of small losses","author":"Sitkin","year":"1992"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB55","series-title":"Decision Support for Management","author":"Sprague","year":"1996"},{"issue":"2","key":"10.1016\/S0167-9236(00)00121-4_BIB56","doi-asserted-by":"crossref","first-page":"85","DOI":"10.1287\/isre.6.2.85","article-title":"Actualizing organizational memory with information systems","volume":"6","author":"Stein","year":"1995","journal-title":"Information Systems Research"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB57","series-title":"Intellectual Capital: The New Wealth of Nations","author":"Stewart","year":"1997"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB58","series-title":"Using Multivariate Statistics","author":"Tabachnik","year":"1996"},{"issue":"2","key":"10.1016\/S0167-9236(00)00121-4_BIB59","doi-asserted-by":"crossref","first-page":"198","DOI":"10.1287\/isre.7.2.198","article-title":"Information acquisition and mental models: an investigation into the relationship between behaviour and learning","volume":"7","author":"Vandenbosch","year":"1996","journal-title":"Information Systems Research"},{"issue":"3","key":"10.1016\/S0167-9236(00)00121-4_BIB60","doi-asserted-by":"crossref","first-page":"125","DOI":"10.2307\/41166000","article-title":"Developing a knowledge strategy","volume":"41","author":"Zack","year":"1999","journal-title":"California Management Review"},{"key":"10.1016\/S0167-9236(00)00121-4_BIB61","series-title":"Organizations and Communication Technology","article-title":"Opportunities for strategic information management through new information technology","author":"Zmud","year":"1990"}],"container-title":["Decision Support Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0167923600001214?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0167923600001214?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2020,1,17]],"date-time":"2020-01-17T05:33:39Z","timestamp":1579239219000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0167923600001214"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2001,5]]},"references-count":61,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2001,5]]}},"alternative-id":["S0167923600001214"],"URL":"https:\/\/doi.org\/10.1016\/s0167-9236(00)00121-4","relation":{},"ISSN":["0167-9236"],"issn-type":[{"value":"0167-9236","type":"print"}],"subject":[],"published":{"date-parts":[[2001,5]]}}}