{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,7]],"date-time":"2026-07-07T01:59:32Z","timestamp":1783389572032,"version":"3.54.6"},"reference-count":87,"publisher":"Elsevier BV","issue":"2","license":[{"start":{"date-parts":[[2002,4,1]],"date-time":"2002-04-01T00:00:00Z","timestamp":1017619200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["International Journal of Information Management"],"published-print":{"date-parts":[[2002,4]]},"DOI":"10.1016\/s0268-4012(01)00049-4","type":"journal-article","created":{"date-parts":[[2002,7,25]],"date-time":"2002-07-25T13:51:03Z","timestamp":1027605063000},"page":"109-126","source":"Crossref","is-referenced-by-count":24,"title":["Virtual factory and relationship marketing\u2014a case study of a Taiwan semiconductor manufacturing company"],"prefix":"10.1016","volume":"22","author":[{"given":"Yi-Ching","family":"Hsieh","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Neng-Pai","family":"Lin","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Hung-Chang","family":"Chiu","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"78","reference":[{"issue":"8","key":"10.1016\/S0268-4012(01)00049-4_BIB1","first-page":"8","article-title":"Manufacturers embrace Internet as customer service tool","volume":"29","author":"Allnoch","year":"1997","journal-title":"IIE Solutions"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB2","series-title":"Patterns in growth and personality","author":"Allport","year":"1961"},{"issue":"4","key":"10.1016\/S0268-4012(01)00049-4_BIB3","doi-asserted-by":"crossref","first-page":"361","DOI":"10.1016\/S0263-2373(97)00016-9","article-title":"Designing mature Internet strategies","volume":"15","author":"Angehrn","year":"1997","journal-title":"European Management Journal"},{"issue":"6","key":"10.1016\/S0268-4012(01)00049-4_BIB4","doi-asserted-by":"crossref","first-page":"405","DOI":"10.1016\/S0268-4012(97)00024-8","article-title":"Implementing the Internet for business","volume":"17","author":"Angelides","year":"1997","journal-title":"International Journal of Information Management"},{"issue":"3","key":"10.1016\/S0268-4012(01)00049-4_BIB5","first-page":"134","article-title":"The real value of on-line communities","volume":"74","author":"Armstrong","year":"1996","journal-title":"Harvard Business Review"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB6","doi-asserted-by":"crossref","first-page":"99","DOI":"10.1177\/014920639101700108","article-title":"Firm resources and sustainable competitive advantage","volume":"17","author":"Barney","year":"1991","journal-title":"Journal of Management"},{"issue":"2","key":"10.1016\/S0268-4012(01)00049-4_BIB7","first-page":"62","article-title":"Electronic markets and virtual value chains on the information superhighway","volume":"36","author":"Benjamin","year":"1995","journal-title":"Sloan Management Review"},{"issue":"4","key":"10.1016\/S0268-4012(01)00049-4_BIB8","doi-asserted-by":"crossref","first-page":"233","DOI":"10.1080\/096525497346749","article-title":"Mapping the marketspace","volume":"5","author":"Berthon","year":"1997","journal-title":"Journal of Strategic Marketing"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB9","series-title":"Emerging perspectives on services marketing","first-page":"25","article-title":"Relationship marketing","author":"Berry","year":"1983"},{"issue":"4","key":"10.1016\/S0268-4012(01)00049-4_BIB10","doi-asserted-by":"crossref","first-page":"236","DOI":"10.1177\/009207039502300402","article-title":"Relationship marketing of services","volume":"23","author":"Berry","year":"1995","journal-title":"Journal of the Academy of Marketing Science"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB11","doi-asserted-by":"crossref","first-page":"83","DOI":"10.2307\/1252221","article-title":"Sustainable competitive advantage in service industries","volume":"57","author":"Bharadwaj","year":"1993","journal-title":"Journal of Marketing"},{"issue":"2","key":"10.1016\/S0268-4012(01)00049-4_BIB12","doi-asserted-by":"crossref","first-page":"428","DOI":"10.5465\/amr.1986.4283519","article-title":"Transaction cost analysis of service organization\u2013customer exchange","volume":"11","author":"Bowen","year":"1986","journal-title":"Academy of Management Review"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB13","doi-asserted-by":"crossref","first-page":"52","DOI":"10.1509\/jmkg.64.4.52.18075","article-title":"When does vertical coordination improve industrial purchasing relationships?","volume":"64","author":"Buvik","year":"2000","journal-title":"Journal of Marketing"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB14","doi-asserted-by":"crossref","first-page":"29","DOI":"10.1509\/jmkg.65.1.29.18136","article-title":"Buyer\u2013seller relationships and customer firm costs","volume":"65","author":"Cannon","year":"2001","journal-title":"Journal of Marketing"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB15","doi-asserted-by":"crossref","first-page":"439","DOI":"10.2307\/3151999","article-title":"Buyer\u2013seller relationships in business markets","volume":"36","author":"Cannon","year":"1999","journal-title":"Journal of Marketing Research"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB16","doi-asserted-by":"crossref","first-page":"54","DOI":"10.1016\/0007-6813(86)90087-X","article-title":"Sustainable competitive advantage\u2014what it is, what it isn\u2019t","volume":"29","author":"Coyne","year":"1985","journal-title":"Business Horizons"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB17","doi-asserted-by":"crossref","first-page":"68","DOI":"10.2307\/1251817","article-title":"Relationship quality in service selling","volume":"54","author":"Crosby","year":"1990","journal-title":"Journal of Marketing"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB18","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1016\/0268-4012(93)90044-5","article-title":"Electronic trading, inter-organizational systems and the nature of buyer\u2013seller relationships","volume":"13","author":"Cunningham","year":"1993","journal-title":"International Journal of Information Management"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB19","doi-asserted-by":"crossref","first-page":"319","DOI":"10.1080\/026839699344449","article-title":"Relationship marketing in electronic commerce environments","volume":"14","author":"Davis","year":"1999","journal-title":"Journal of Information Technology"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB20","doi-asserted-by":"crossref","first-page":"1","DOI":"10.2307\/1251261","article-title":"Assessing advantage","volume":"52","author":"Day","year":"1988","journal-title":"Journal of Marketing"},{"issue":"6","key":"10.1016\/S0268-4012(01)00049-4_BIB21","first-page":"151","article-title":"The future of interactive marketing","volume":"74","author":"Deighton","year":"1996","journal-title":"Harvard Business Review"},{"issue":"4","key":"10.1016\/S0268-4012(01)00049-4_BIB22","doi-asserted-by":"crossref","first-page":"347","DOI":"10.1177\/0092070397254006","article-title":"Commentary on \u2018Exploring the implications of the Internet for consumer marketing\u2019","volume":"25","author":"Deighton","year":"1997","journal-title":"Journal of the Academy of Marketing Science"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB23","first-page":"1011","article-title":"Asset stock accumulation and sustainability of competitive advantage","volume":"12","author":"Dierickx","year":"1989","journal-title":"Management Science"},{"issue":"2","key":"10.1016\/S0268-4012(01)00049-4_BIB24","doi-asserted-by":"crossref","first-page":"35","DOI":"10.2307\/1251829","article-title":"An examination of the nature of trust in buyer\u2013seller relationships","volume":"61","author":"Donney","year":"1997","journal-title":"Journal of Marketing"},{"issue":"3","key":"10.1016\/S0268-4012(01)00049-4_BIB25","first-page":"52","article-title":"The Internet shopper","volume":"39","author":"Donthu","year":"1999","journal-title":"Journal of Advertising Research"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB26","first-page":"4","article-title":"Quality suppliers","volume":"94A","author":"Dowst","year":"1988","journal-title":"Purchasing"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB27","doi-asserted-by":"crossref","first-page":"59","DOI":"10.1080\/08853134.1992.10753898","article-title":"Selling and sales management in action","volume":"12","author":"Doyle","year":"1992","journal-title":"Journal of Personal Selling and Sales Management"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB28","first-page":"5","article-title":"At BOC they start with the product","volume":"62B","author":"Drozdowski","year":"1986","journal-title":"Purchasing"},{"issue":"5","key":"10.1016\/S0268-4012(01)00049-4_BIB29","doi-asserted-by":"crossref","first-page":"466","DOI":"10.1016\/S0263-2373(99)00032-8","article-title":"Business transformation on the Internet","volume":"17","author":"Dutta","year":"1999","journal-title":"European Management Journal"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB30","doi-asserted-by":"crossref","first-page":"532","DOI":"10.5465\/amr.1989.4308385","article-title":"Building theories from case study research","volume":"14","author":"Eisenhardt","year":"1989","journal-title":"Academy of Management Review"},{"issue":"5","key":"10.1016\/S0268-4012(01)00049-4_BIB31","first-page":"70","article-title":"Strategy and the new economics of information","volume":"75","author":"Evans","year":"1997","journal-title":"Harvard Business Review"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB32","doi-asserted-by":"crossref","first-page":"52","DOI":"10.2307\/1251633","article-title":"Just-in-time exchange relationships in industrial markets","volume":"52","author":"Frazier","year":"1988","journal-title":"Journal of Marketing"},{"issue":"10","key":"10.1016\/S0268-4012(01)00049-4_BIB33","first-page":"60","article-title":"Next best thing to being there","volume":"17","author":"Fulcher","year":"1999","journal-title":"Manufacturing System"},{"issue":"4","key":"10.1016\/S0268-4012(01)00049-4_BIB34","doi-asserted-by":"crossref","first-page":"395","DOI":"10.1287\/mnsc.39.4.395","article-title":"Manufacturing flexibility","volume":"39","author":"Gerwin","year":"1993","journal-title":"Management Science"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB35","unstructured":"Ghosh, S. (1998). Making business sense of the Internet. Harvard Business Review, 93\u2013109."},{"issue":"46","key":"10.1016\/S0268-4012(01)00049-4_BIB36","first-page":"116","article-title":"Knowledge equals power","volume":"19","author":"Ginhereau","year":"1997","journal-title":"InfoWorld"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB37","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1016\/S1320-1646(94)70275-6","article-title":"From marketing mix to relationship marketing","volume":"2","author":"Gr\u00f6nroos","year":"1994","journal-title":"Asia\u2013Australia Marketing Journal"},{"issue":"2","key":"10.1016\/S0268-4012(01)00049-4_BIB38","doi-asserted-by":"crossref","first-page":"31","DOI":"10.1108\/03090569610106635","article-title":"Relationship marketing and imaginary organizations","volume":"30","author":"Gummesson","year":"1996","journal-title":"European Journal of Marketing"},{"issue":"5","key":"10.1016\/S0268-4012(01)00049-4_BIB39","doi-asserted-by":"crossref","first-page":"1223","DOI":"10.1080\/002075498193291","article-title":"Agile manufacturing","volume":"36","author":"Gunasekaran","year":"1998","journal-title":"International Journal of Production Research"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB40","doi-asserted-by":"crossref","first-page":"71","DOI":"10.2307\/1252252","article-title":"Interorganizational governance in marketing channels","volume":"58","author":"Heide","year":"1994","journal-title":"Journal of Marketing"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB41","doi-asserted-by":"crossref","first-page":"32","DOI":"10.2307\/1252040","article-title":"Do norms matter in marketing relationships?","volume":"56","author":"Heide","year":"1992","journal-title":"Journal of Marketing"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB42","first-page":"46","article-title":"Knowing what we know","volume":"653","author":"Hibbard","year":"1997","journal-title":"Information Week"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB44","doi-asserted-by":"crossref","unstructured":"Hoffman, D.L., Novak, T.P., & Chatterjee, P. (1995). Commercial scenarios for the Web: Opportunities and challenges. Journal of Computer-mediated Communication, special issue on Electronic Commerce, 1 (December). [http:\/\/shum.huji.ac.iU jcmc\/vol 1\/issue3\/vol 1 no3.htm1]","DOI":"10.1111\/j.1083-6101.1995.tb00165.x"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB45","doi-asserted-by":"crossref","first-page":"467","DOI":"10.1002\/(SICI)1097-0266(199905)20:5<467::AID-SMJ38>3.0.CO;2-J","article-title":"Creative value through mutual commitment to business network relationships","volume":"20","author":"Holm","year":"1999","journal-title":"Strategic Management Journal"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB46","doi-asserted-by":"crossref","first-page":"63","DOI":"10.1016\/S0019-8501(97)00038-2","article-title":"Marketing industrial products on the Internet","volume":"27","author":"Honeycutt","year":"1998","journal-title":"Industrial Marketing Management"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB47","doi-asserted-by":"crossref","first-page":"123","DOI":"10.1016\/S0378-7206(99)00044-0","article-title":"The content and design of Web sites","volume":"37","author":"Huizingh","year":"2000","journal-title":"Information and Management"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB48","doi-asserted-by":"crossref","first-page":"34","DOI":"10.1080\/00208825.1987.11656444","article-title":"Interorganizational relations in industrial systems","volume":"17","author":"Johanson","year":"1987","journal-title":"International Studies of Management and Organization"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB49","doi-asserted-by":"crossref","first-page":"1","DOI":"10.2307\/1252010","article-title":"Long-term manufacturer\u2013supplier relationships","volume":"59","author":"Kalwani","year":"1995","journal-title":"Journal of Marketing"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB50","unstructured":"Korczynski, E. (1997). ERSO's children grow up. Solid State Technology, 40(2), pp. s14\u2013s15, s23\u2013s24."},{"key":"10.1016\/S0268-4012(01)00049-4_BIB51","series-title":"Operations management","author":"Krajewski","year":"1992"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB52","series-title":"Renewing American industry","author":"Lawrence","year":"1983"},{"issue":"3","key":"10.1016\/S0268-4012(01)00049-4_BIB53","doi-asserted-by":"crossref","first-page":"197","DOI":"10.1016\/S0268-4012(00)00005-0","article-title":"Towards an understanding of the behavioural intention to use a Web site","volume":"20","author":"Lin","year":"2000","journal-title":"International Journal of Information Management"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB54","unstructured":"Mandelbaum, M. (1978). Flexibility in decision making: An exploration and unification. Ph.D. Thesis, Department of Industrial Engineering, University of Toronto, Canada."},{"issue":"2","key":"10.1016\/S0268-4012(01)00049-4_BIB55","first-page":"7","article-title":"In praise of hypertext","volume":"37","author":"Maroney","year":"1997","journal-title":"Journal of Advertising Research"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB56","doi-asserted-by":"crossref","first-page":"239","DOI":"10.1016\/0272-6963(93)90002-7","article-title":"Conducting case study research in operations management","volume":"11","author":"McCutcheon","year":"1993","journal-title":"Journal of Operations Management"},{"issue":"2","key":"10.1016\/S0268-4012(01)00049-4_BIB57","doi-asserted-by":"crossref","first-page":"107","DOI":"10.1109\/66.286847","article-title":"The MMST computer-integrated manufacturing system framework","volume":"7","author":"McGehee","year":"1994","journal-title":"IEEE Transactions on Semiconductor Manufacturing"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB58","doi-asserted-by":"crossref","first-page":"103","DOI":"10.2307\/1251844","article-title":"Collaborative communication in interfirm relationships","volume":"60","author":"Mohr","year":"1996","journal-title":"Journal of Marketing"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB59","doi-asserted-by":"crossref","first-page":"20","DOI":"10.2307\/1252308","article-title":"The commitment\u2013trust theory of relationship marketing","volume":"58","author":"Morgan","year":"1994","journal-title":"Journal of Marketing"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB60","doi-asserted-by":"crossref","first-page":"281","DOI":"10.1016\/S0148-2963(98)00035-6","article-title":"Relationship-based competitive advantage","volume":"46","author":"Morgan","year":"1999","journal-title":"Journal of Business Research"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB61","unstructured":"Murphy, D. (1996). Fishing by the Net. Marketing, August 22, 25\u201327."},{"issue":"2","key":"10.1016\/S0268-4012(01)00049-4_BIB62","doi-asserted-by":"crossref","first-page":"91","DOI":"10.1016\/S0268-4012(97)00051-0","article-title":"Electronic commerce and the Internet","volume":"18","author":"Nath","year":"1998","journal-title":"International Journal of Information Management"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB63","doi-asserted-by":"crossref","first-page":"80","DOI":"10.2307\/1251761","article-title":"Performance outcomes of purchasing arrangements in industrial buyer\u2013vendor relationships","volume":"54","author":"Noordewier","year":"1990","journal-title":"Journal of Marketing"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB64","first-page":"3","article-title":"Concurrent engineering with early supplier involvement","volume":"29","author":"O\u2019Neal","year":"1993","journal-title":"International Journal of Purchasing and Materials Management"},{"issue":"7\u201311","key":"10.1016\/S0268-4012(01)00049-4_BIB65","doi-asserted-by":"crossref","first-page":"1481","DOI":"10.1016\/0169-7552(96)00041-4","article-title":"Business on the Web","volume":"28","author":"Pant","year":"1996","journal-title":"Computer Networks and ISDN Systems"},{"issue":"4","key":"10.1016\/S0268-4012(01)00049-4_BIB66","doi-asserted-by":"crossref","first-page":"329","DOI":"10.1177\/0092070397254005","article-title":"Exploring the implications of the Internet for consumer marketing","volume":"25","author":"Peterson","year":"1997","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"1","key":"10.1016\/S0268-4012(01)00049-4_BIB67","first-page":"151","article-title":"IS your company ready for one-to-one marketing?","volume":"77","author":"Peppers","year":"1999","journal-title":"Harvard Business Review"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB68","doi-asserted-by":"crossref","first-page":"237","DOI":"10.1016\/0148-2963(94)90054-X","article-title":"Relational bond on industrial exchange","volume":"30","author":"Pilling","year":"1994","journal-title":"Journal of Business Research"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB69","doi-asserted-by":"crossref","first-page":"29","DOI":"10.1080\/0267257X.1997.9964457","article-title":"Internet-enabled international marketing","volume":"13","author":"Poon","year":"1997","journal-title":"Journal of Marketing Management"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB70","series-title":"Competitive advantage","author":"Porter","year":"1985"},{"issue":"3","key":"10.1016\/S0268-4012(01)00049-4_BIB71","doi-asserted-by":"crossref","first-page":"45","DOI":"10.1080\/10580539608907001","article-title":"The Internet as a Global Strategic IS Tool","volume":"13","author":"Prakash","year":"1996","journal-title":"Information Systems Management"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB73","doi-asserted-by":"crossref","first-page":"333","DOI":"10.1080\/026839699344458","article-title":"Internet-enabled distribution strategies","volume":"14","author":"Ranchhod","year":"1999","journal-title":"Journal of Information Technology"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB74","first-page":"20","article-title":"Internet","volume":"57","author":"Richard","year":"1994","journal-title":"Direct Marketing"},{"issue":"4","key":"10.1016\/S0268-4012(01)00049-4_BIB75","doi-asserted-by":"crossref","first-page":"30","DOI":"10.2307\/1252085","article-title":"Transaction Cost Analysis","volume":"61","author":"Rindfleisch","year":"1997","journal-title":"Journal of Marketing"},{"issue":"1\u20132","key":"10.1016\/S0268-4012(01)00049-4_BIB76","doi-asserted-by":"crossref","first-page":"155","DOI":"10.1016\/S0925-5273(98)00228-X","article-title":"Working towards agile manufacturing in the UK industry","volume":"62","author":"Sharp","year":"1999","journal-title":"International Journal of Production Economics"},{"issue":"3","key":"10.1016\/S0268-4012(01)00049-4_BIB77","doi-asserted-by":"crossref","first-page":"4","DOI":"10.1108\/eb054696","article-title":"Flexibility as a manufacturing objective","volume":"3","author":"Slack","year":"1983","journal-title":"International Journal of Operation and Production Management"},{"issue":"4","key":"10.1016\/S0268-4012(01)00049-4_BIB78","doi-asserted-by":"crossref","first-page":"35","DOI":"10.1108\/eb054798","article-title":"The flexibility of manufacturing systems","volume":"7","author":"Slack","year":"1987","journal-title":"International Journal of Operation and Production Management"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB79","doi-asserted-by":"crossref","first-page":"75","DOI":"10.1016\/0007-6813(88)90072-9","article-title":"Strategic supplier selection","volume":"31","author":"Spekman","year":"1988","journal-title":"Business Horizons"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB80","doi-asserted-by":"crossref","first-page":"52","DOI":"10.2307\/1251111","article-title":"Distribution channels as political economies","volume":"44","author":"Stern","year":"1980","journal-title":"Journal of Markeitng"},{"issue":"2","key":"10.1016\/S0268-4012(01)00049-4_BIB81","doi-asserted-by":"crossref","first-page":"193","DOI":"10.1016\/S1090-9516(99)00010-3","article-title":"What are the functions of corporate home pages?","volume":"34","author":"Sullivan","year":"1999","journal-title":"Journal of World Business"},{"issue":"4","key":"10.1016\/S0268-4012(01)00049-4_BIB82","doi-asserted-by":"crossref","first-page":"509","DOI":"10.1287\/mnsc.33.4.509","article-title":"Manufacturing strategy, environmental uncertainty and performance","volume":"32","author":"Swamidass","year":"1987","journal-title":"Management Science"},{"issue":"2","key":"10.1016\/S0268-4012(01)00049-4_BIB83","first-page":"39","article-title":"Gaining customer trust","volume":"5","author":"Swan","year":"1985","journal-title":"Journal of Personal Selling and Sales Management"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB84","doi-asserted-by":"crossref","first-page":"49","DOI":"10.1016\/S0268-4012(00)00050-5","article-title":"A conceptual model for interactive buyer\u2013seller relationship in electronic commerce","volume":"21","author":"Tang","year":"2001","journal-title":"International Journal of Information management"},{"issue":"4","key":"10.1016\/S0268-4012(01)00049-4_BIB85","first-page":"74","article-title":"What really makes factories flexible?","volume":"73","author":"Upton","year":"1995","journal-title":"Harvard Business Review"},{"issue":"4","key":"10.1016\/S0268-4012(01)00049-4_BIB86","first-page":"123","article-title":"The real virtual factory","volume":"74","author":"Upton","year":"1996","journal-title":"Harvard Business Review"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB87","doi-asserted-by":"crossref","first-page":"189","DOI":"10.1080\/096525497346721","article-title":"Electronic commerce strategy","volume":"5","author":"Watson","year":"1997","journal-title":"Journal of Strategic Marketing"},{"key":"10.1016\/S0268-4012(01)00049-4_BIB88","doi-asserted-by":"crossref","first-page":"1","DOI":"10.2307\/1251983","article-title":"The changing role of marketing in the corporation","volume":"56","author":"Webster","year":"1992","journal-title":"Journal of Marketing"},{"issue":"3","key":"10.1016\/S0268-4012(01)00049-4_BIB90","first-page":"319","article-title":"Flexibility","volume":"20","author":"Zelenovic","year":"1982","journal-title":"International Journal of Production Research"}],"container-title":["International Journal of Information Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0268401201000494?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0268401201000494?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2023,4,8]],"date-time":"2023-04-08T22:10:04Z","timestamp":1680991804000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0268401201000494"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2002,4]]},"references-count":87,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2002,4]]}},"alternative-id":["S0268401201000494"],"URL":"https:\/\/doi.org\/10.1016\/s0268-4012(01)00049-4","relation":{},"ISSN":["0268-4012"],"issn-type":[{"value":"0268-4012","type":"print"}],"subject":[],"published":{"date-parts":[[2002,4]]}}}